recreation.gov: a business overview. history 1995 1997 1999 20032007 2011 nrrs created by usace,...
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![Page 1: Recreation.Gov: A Business Overview. History 1995 1997 1999 20032007 2011 NRRS Created by USACE, USFS & BLM 1st Inter- Agency Contract Awarded to Park.net](https://reader035.vdocuments.us/reader035/viewer/2022062717/56649e205503460f94b0b473/html5/thumbnails/1.jpg)
Recreation.Gov: A Business Overview Recreation.Gov: A Business Overview
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HistoryHistory
NRRS Created by
USACE, USFS &
BLM
1st Inter-
AgencyContrac
t Awarde
d to Park.ne
t
Reserve.USA.c
om Launch
ed Includin
g USACE, USFS, BLM
DOI, USACE, USDA under One
Contract
R1S launches Rec.Gov
Interagency Portal with
ReserveAmerica
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Contract ObjectivesContract Objectives
Provide high-quality easily accessible "one stop" reservations Provide recreation related trip planning services Offer Services at a fair and reasonable cost. Emulate other commercial reservation systems and reservation/tourism industry service standards. Provide a “customer-driven” serviceMarket Federal recreation opportunitiesProvide an agency user-friendly service
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Program ComponentsProgram Components
www.recreation.gov
Reservation Database National
Recreation Reservation
Service (NRRS)
Recreation Information Database
(RIDB)
Recreation One Stop (“R1S”)Recreation One Stop (“R1S”)
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Program Components - NRRSProgram Components - NRRS
Trip Planning Reservations
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Program Components - RIDBProgram Components - RIDB
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Participating AgenciesParticipating Agencies
Agency & Bureau
Department of Agriculture - USDA
U. S. Forest Service
U.S. Army Corp of Engineers
Department of Interior
Bureau of Land Management
Bureau of Reclamation
National Park Service
U.S. Fish and Wildlife Service
National Archives & Records Administration
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Number of FacilitiesNumber of Facilities
-
500
1,000
1,500
2,000
2,500
3,000
2006 2007 2008 2009 2010
2,3002,800
Compound Annual Growth 2006 to 2010 1.0 percent
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Reservation VolumeReservation Volume
Compound Annual Growth 2006 to 2010 10.5 percent
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Reservation Method -2010Reservation Method -2010
81 %
All Reservations
Advanced Reservations
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RevenueRevenue
Compound Annual Growth 2006 to 2010 9 percent
$79,100,000
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Current ContractCurrent Contract
Awarded in 2007 to ReserveAmerica Inc.Approximately 10 years (3.5 year base plus six one year options) to September 2016Performance Based – Not How, but What
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Current ContractCurrent ContractReservation Services: www.recreation.gov
Trip planning; activities and facilities; permits, passes
Operations Multiple Sales Channels (e.g. web, call center & field)Data SharingInformation ManagementTechnologyInventory Management
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Current ContractCurrent Contract
Management & Support ServicesCustomer Relationship Management (CRM)Financial ManagementReportingFuture Enhancements
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Current ContractCurrent ContractContract costs are paid per reservation (for camping), per ticket, per permit and vary by sales channelSome Agencies embed the reservation fee component into the facility charge, others charge separatelyContract includes volume discount pricing
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Current ContractCurrent Contract
Fund Management– Contractor does not have control of
funds– All distributions handled by Government
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Business RulesBusiness Ruleswww.recreation.govToll Free NumberBooking WindowsOperations Manual (On Line)
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