recreation facilities emergency management forum br… · complexities of prioritizing limited...

Sunday, June 7 to Tuesday, June 9, 2020

The Westin Harbour Castle

Toronto, Canada

RECREATION

FACILITIES

EMERGENCY

MANAGEMENT

FORUM

WWW.ORFA.COM/FORUM2020

REGISTER BY

MARCH 15TH

AND SAVE!

2 The West in Harbour Cast le Hotel , Toronto, Canada

Ontario Recreation Facilities Association Inc. 1 Concorde Gate, Suite 102, Toronto, Ontario, M3C 3N6 T. 416.426.7062 F. 416.426.7385 [email protected]

Vision To be the leader in the recreation facility

profession.

Mission To provide leadership in the development and

delivery of innovative training and education

programs, value-added services, and quality

products for the benefit of the recreation facility

profession.

We Value • Expertise in the recreation facility profession

that comes from personal and organizational

development

• Dedication to the professional, efficient and

competent operation of recreation facilities

• Communication with our members

• Products and services that are responsive to

membership needs

• Results based on business-centred principle

We Believe In • Serving our members

• Strategic partnerships/alliances

• Advancement of the recreation facility

profession

• Promoting safe, clean, sustainable, efficient

and accessible recreation facilities

• Information management being the core

activity of the Association

• Being an essential part of the recreation

experience

• Building community

2019/20 ORFA BOARD OF DIRECTORS President and Chair Ed Greer, CRFP, CIT, CARPT, CAT of the Board Facility Operations Coordinator, City of Barrie

Past President Ross Rankin, CRFP, CAT, CPO Director, Facilities and Asset Management, Recreation Association of the Public Service of Canada, RA Centre, Ottawa

Director – Northern Region Cathy Seguin, Professor and President-elect Canadore College, North Bay

Director – Western Region Amy Gangl, CRFP, CAP Interim Manager of Recreation, Municipality of North Perth

Director – Central Region Karen Cooke, RRFS, CAP, CIT

Director – Eastern Region Joe Brown, RRFS, CIT, CPT, CBT Sub Foreman, Parks and Recreation, City of Pembroke

Corporate Director Richard Poole Account Manager, CIMCO Refrigeration

Director-at-Large Stephen Mearns, CIT Supervisor, Recreation Facilities, City of St. Catharines

Director-at-Large Mark Reinert, CRFP, CIT, CPT Parks and Facilities Supervisor, Town of Petawawa

ORFA STAFF Chief Administrative Officer John Milton

Executive Assistant Sharon Dias

Coordinator, Administration Monica Gurpersaud and Logistics

Technical Director Terry Piche, CRFP, CIT

Coordinator, Training and Graham Nesbitt, CRFP, CIT, CARPT Development

Social Media Coordinator Gordana Mosher

Director, Business Development Remo Petrongolo

Director, Technology and Design Hubie Basilio

Recreat ion Faci l i t ies Emergency Management Forum 3

RECREATION FACILITIES EMERGENCY MANAGEMENT FORUM

Recreation facility professionals play a vital role in their local communities by ensuring the infrastructure under their care and control are managed to ensure a safe environment for both patrons and staff. However, over the past many years, these facility operations experts’ knowledge and skills in safety awareness are being tasked to a new level of comprehension and application given increasingly alarming instances of varied emergencies impacting communities and the recreation facilities within them. The Recreation Facilities Emergency Management Forum is designed to provide an overview of the four integrated functions of emergency management (prevention/mitigation, preparedness, response and recovery) within the context of the recreation facility sector. The program, through keynote presentations and concurrent sessions, will highlight issues, events, and real-life case studies related to emergency management at the global, national and local levels. The Forum’s goal is to inform and inspire recreation facility professionals to improve what they already do best: helping to sustain healthy and safe communities.

WWW.ORFA.COM/FORUM2020

SUNDAY, JUNE 7 3:00 pm – 5:00 pm Forum Registration Desk Open, Westin Harbour Castle Hotel

5:00 pm – 7:00 pm Welcome Reception: The Goodman Pub and Kitchen, Queen’s Quay Terminal Complimentary Finger Foods and Cash Bar

MoNDAY, JUNE 8 7:00 am – 4:30 pm Forum Registration Desk Open, Westin Harbour Castle Hotel

7:30 am – 8:45 am Continental Breakfast

8:45 am – 9:00 am Opening Welcome

9:00 am –10:00 am Keynote

10:00 am –10:15 am Break

10:15 am –12:15 pm Concurrent Morning Sessions

12:15 pm – 1:15 pm Lunch

1:15 pm – 2:15 pm Concurrent Afternoon Sessions

2:15 pm – 2:30 pm Break

2:30 pm – 4:30 pm Facility Tours

5:00 pm – 7:00 pm Reception: The Goodman Pub and Kitchen, Queen’s Quay Terminal Complimentary Finger Foods and Cash Bar

TUESDAY, JUNE 9 7:00 am – 4:30 pm Forum Registration Desk Open, Westin Harbour Castle Hotel

7:30 am – 9:00 am Continental Breakfast

9:00 am –10:00 am Keynote

10:00 am –10:15 am Break

10:15 am –12:15 pm Concurrent Morning Sessions

12:15 pm – 1:15 pm Lunch


2:15 pm – 2:30 pm Break


3:30 pm – 4:30 pm Keynote



PROGRAM-AT-A-GLANCE

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KEYNOTE EMErgENcY PrEPArEDNESS AND rESPoNSE : cASE STUDiES

ThAT DEMoNSTrATE ThE VAlUE of SiTUATioNAl AwArENESS

Sheri fink, M.D. Ph.D., Correspondent, The New York Times, New

York, New York and Pulitzer Prize-winning Author of Five Days at

Memorial: Life and Death in a Storm-Ravaged Hospital

KEYNOTE firESTorM: how wilDfirE will ShAPE oUr fUTUrE

Ed Struzik, Writer, Educator, Public Speaker, Edmonton, Alberta and

Research Fellow, Energy and Environmental Policy, Queen’s University,

Kingston, Ontario and Author of Firestorm: How Wildfire Will Shape

our Future

KEYNOTE crowD SAfETY

Eric Stuart, QPM, BA hons, UKCMA, Director, Gentian Events

Limited, Coventry, United Kingdom



KEYNOTE SPEAKERS

CREDIT: JEN DESSINGER

3:00 pm – 5:00 pm Forum Registration Desk Open 5:00 pm – 7:00 pm Welcome Reception: The Goodman Pub and Kitchen, Queen’s Quay Terminal Complimentary Finger Foods and Cash Bar

7:00 am – 4:30 pm Forum Registration Desk Open 7:30 am – 8:45 am Continental Breakfast 8:45 am – 9:00 am Opening Welcome

9:00 am – 10:00 am Keynote Emergency Preparedness and response: case Studies That Demonstrate the Value of Situational Awareness

Sheri fink, M.D. Ph.D., correspondent, The New York Times, New York, New York and Pulitzer Prize-winning Author of Five Days at Memorial: Life and Death in a Storm-Ravaged Hospital

Dr. Fink shares two real-world case studies that demonstrate the value of situational awareness, the complexities of prioritizing limited resources, and the importance of ensuring systems can effectively support operational decisions. For example, after Hurricane Katrina struck and power failed, amid rising floodwaters and heat, exhausted staff at Memorial Medical Center in New Orleans, Louisiana designated certain patients last for rescue. Later, health professionals were criminally accused of

injecting numerous patients with life-ending drugs. This presentation, based on the book Five Days at Memorial: Life and Death in a Storm-Ravaged Hospital and experiences in recent disasters, will bring participants into a hospital fighting for life and into some of the most charged questions in healthcare. Disasters are laboratories for ethical dilemmas in medicine, both in hospitals and in the larger community. The goal of maximizing good outcomes across the population must be balanced with fairness. Tensions emerge between providing care and ensuring personal safety and between saving lives and documenting outcomes to improve the next response. The ethical tenets of autonomy, beneficence, non-maleficence, and justice come into conflict. Participants will be asked to consider whether crises sometimes make it necessary to break with ethical rules and professional standards or whether exceptional times call for exceptional commitment to our deepest moral values. The presentation will conclude with takeaways from recent disasters, including the importance of preparing as well as being flexible; the need to lead as well as share the burden of decision-making; and ideas about how disaster triage can be made more just and inclusive. While standards sometimes can’t be met in a mass emergency, the chances of maintaining good care are raised with advance planning.

This session will help participants:

• become aware of ethical considerations in healthcare disaster preparedness and response, including conflicts between basic bioethical principles and value-laden dilemmas related to resource distribution and end-of-life care that merit public input;

• understand the linkages, or interdependencies, of prioritization decisions in emergencies and how conservation, re-assessment, and creative expansion of resource pools promote better outcomes; and

• learn about vulnerabilities in local communications systems linking the public to emergency responders, including 911 systems and social media, and identify ways to preserve functioning in emergencies.



SUNDAY, JUNE 7

MONDAY, JUNE 8

CREDIT: JEN DESSINGER

10:00 am – 10:15 am Break

coNcUrrENT MorNiNg SESSioNS 10:15 AM – 11:15 AM

Aquatic Emergency Preparedness

gail Botten, Advisor, Program Development, Swimming & water Safety, canadian red cross, Sharon, ontario and Tanya grierson, cAP, recreation Program Supervisor, city of Belleville, recreation, culture & community Services, red cross Master instructor Trainer, Belleville, ontario

This session will explore the complexities of dealing with a critical incident within an aquatic facility. Working in the field of prevention and safety we need to plan for the worst. We will examine a Case Study outlining a Critical Incident, to

explore Invaluable information regarding the importance of facility and staff preparation for responding to critical incidents including an Emergency Response Plan, staff training and post incident processes. Participants will gain a vital understanding of what is required of themselves with respect to the key roles they play in a Critical Incident. You will have the opportunity to ask questions and discuss some of the key issues, information and concerns surrounding an incident. We will then work collaboratively in small groups to consider how you may apply the information to your workplace based on its current state and future potential to effectively deal with incidents that may arise. To ensure your aquatic facility and staff are well prepared, learn more about how to create an Emergency Response Plan, using the Red Cross Aquatic

Safety Plan.

it cAN happen here - Preparing for an Active intruder Attack

Suzanne Bernier, cEM, cBcP, MBci, cMcP, President, SB crisis consulting, Toronto, ontario

and Author of Disaster Heroes

A church in Sutherland Springs, Texas. An outdoor concert in Las Vegas, Nevada. A nightclub in Orlando, Florida. An office training session/holiday party in San Bernardino, California. A busy street in downtown Toronto. Recent events remind us that these incidents CAN and DO happen anywhere. Is your facility and community prepared? As a result of her direct work with active shooter attack survivors from Orlando and San Bernardino, Suzanne will share her findings, lessons learned, and

recommendations on how ALL organizations and communities can better prepare for and manage active intruder/mass violence incidents in the future. On December 2, 2015, one of the largest terror attacks on US soil occurred, killing 14 people and injuring dozens of others attending an offsite San Bernardino County Environmental Health staff holiday party. What makes this tragedy truly unique is that it is considered not only an ‘active shooter’ incident, but also a workplace violence issue, as well as a terrorist attack, all rolled into one. Since the attack, Suzanne has met with and interviewed dozens of the San Bernardino survivors and bereaved families, who want to share their personal stories and experiences on what went well, what didn’t go well, and provide recommendations on how companies and communities can better plan for, manage, and recover from, these types of attacks in the future. While we may not be able to prevent or predict every active shooter, workplace violence, or terror incident in the future, we CAN help ensure communities and organizations can better plan for, respond to, and recover from such tragedies if or when they do occur.



MONDAY, JUNE 8

hockey canada: Emergency Action Planning

Todd Jackson, Director of insurance and risk Management, hockey canada, ottawa, ontario, and Dean Mcintosh, Vice President, Events and Properties, hockey canada, calgary, Alberta

Hockey Canada is the National Governing body for amateur hockey in Canada. As part of its ongoing activity Hockey Canada hosts both domestic and international events in the facilities that you oversee. Emergency planning has become one of the priorities for the planning process as these events are executed.

Dean and Todd will give an overview of the planning process, the challenges and the ways that Hockey Canada and the facilities can work together to ensure plans are in place for an emergency situation. As part of this discussion Todd and Dean will also speak to their experiences and learnings that have led to the creation of a crisis response plan. The session will highlight the steps that have been implemented internally as an organization if an emergency escalates itself into a crisis. Discussion will include pre crisis steps, steps to be taken during a crisis and post crisis steps including challenges that are faced following a crisis.

coNcUrrENT MorNiNg SESSioNS 11:15 AM – 12:15 PM

ontario's Provincial Emergency response System and Potential roles for recreational facilities

Aileen cassells, Deputy chief, Emergency Management operations, office of the fire Marshal and Emergency Management, Ministry of the Solicitor general, Toronto, ontario

While Ontario is a safe place to live and work, emergencies can happen anywhere and at any time. From floods to forest fires to cyber-attacks, being prepared to respond to emergencies is essential to protecting life and property.

In this session, Deputy Chief Cassells will discuss the importance of emergency management programs and how emergency management operates in Ontario.

The presentation will provide an overview of the system of mutually supportive partnerships that underpin emergency management in Ontario. She will address how emergency management works at the municipal level, the role of the provincial and federal governments, and the relationship between all three levels of government during emergencies. Practical steps that recreation facilities can take to prepare themselves to aid their communities and the potential roles of recreation facilities during an emergency will also be discussed.

canada Day celebration and community Special Events: Managing Safety and Security

Marisa carpino, Director, community Services and Sharon Milton, Manager, recreation Services, city of Pickering, ontario

The City of Pickering is located just east of Toronto in Durham Region. Like most municipalities, Pickering has a varied and robust culture and recreation program providing residents with both traditional annual events as well as unique, special occasion spectacles. Regardless of the program, safety and security of city residents and municipal staff is paramount. Times have changed, and our old way

of operating, assuming everyone comes to an event for family fun, has become a myriad of planning to expect and plan for



MONDAY, JUNE 8

the unexpected, and more often the worse case scenario. This session will provide an overview of a selected number of City of Pickering events and highlight its emergency preparedness plans, policies and procedures that are routinely put into practice, to ensure a successful outcome.

The New Era of crisis communications – from Traditional to Social Media and Beyond

Suzanne Bernier, cEM, cBcP, MBci, cMcP, President, SB crisis consulting, Toronto, ontario and Author of Disaster Heroes

During any crisis, communicating effectively to all key stakeholders is key. While there are many ways to communicate to your target audiences during an emergency, both traditional and social media are the most effective ways of pushing out information quickly to as many people as possible during a crisis.

This session, delivered by a former journalist and now award-winning crisis communications consultant, will look at the evolution of crisis communications, how social media is changing the game, and will review traditional tips and tools required to ensure your organization can communicate effectively during a crisis. While some may view the media as a “hindrance” during an emergency, they can also be an incredible help in ensuring YOU always control and stay ahead of the message.

12:15 pm – 1:15 pm lunch – Mizzen restaurant, westin harbour castle

coNcUrrENT AfTErNooN SESSioNS 1:15 PM – 2:15 PM

Maple leaf Sports & Entertainment: large Venue Emergency Preparedness

Vince Bozzo, former head of Venue operations, Maple leaf Sports & Entertainment, Toronto, ontario

Maple Leaf Sports & Entertainment Ltd. (MLSE) is a professional sports and commercial real estate company based in Toronto, Ontario, Canada. With assets that include franchises in four of the six major professional sports leagues in the United States and Canada, it is the largest sports and entertainment company in Canada, and one of the largest in North America. The primary holdings of

the company are its major sports franchises, the Toronto Maple Leafs of the National Hockey League, Toronto Raptors of the National Basketball Association, Toronto Argonauts of the Canadian Football League, and Toronto FC of Major League Soccer, as well as their minor league farm teams, the Toronto Marlies of the American Hockey League (AHL), Raptors 905 of the NBA G League and Toronto FC II of the USL League One, respectively. In addition, it owns Scotiabank Arena (originally named Air Canada Centre), the home arena of the Maple Leafs and Raptors, and the OVO Athletic Centre, the practice facility for the Raptors. MLSE also manages or has invested in several other sports facilities including BMO Field, home of Toronto FC and the Toronto Argonauts; Coca-Cola Coliseum, home of the Marlies; Ford Performance Centre, the practice facility of the Maple Leafs and Marlies; BMO Training Ground practice facility for Toronto FC and home of Toronto FC II and the TFC Academy; and Lamport Stadium, practice facility for the Argonauts.

This session will provide an overview of emergency preparedness planning that takes place in MLSE venues considering the role of the venue, the city, provincial and federal agencies, and partnering governing bodies and sport leagues.



MONDAY, JUNE 8

rogers centre: large Venue Security Measures

Mario coutinho, Vice President, Stadium operations and Security, Toronto Blue Jays Baseball club and rogers centre, Toronto, ontario

Rogers Centre is one of the most dynamic and versatile entertainment centres in the world. With the capacity to hold 50,000 spectators, no other venue has the diversity of events that Rogers Centre hosts on an annual basis across over 200 event days. Rock stars, entertainers, athletes, religious figures and inspirational leaders have all delighted audiences under the dome. Since its spectacular opening on June 3, 1989, and home to the Toronto Blue Jays since June 5, 1989, Rogers Centre

has achieved the highest honours in the stadium entertainment industry and currently is a leader in the fight for corporate environmental responsibility. Formerly known as SkyDome, the venue was renamed Rogers Centre on February 2, 2005. Rogers Centre's fully retractable roof allows the venue to be an open-air facility with the ability to close pending weather conditions. The Toronto Blue Jays have seen significant changes to their playing surface since the 2016 season. After extensive offseason research a decision was made to retrofit the field from its original state (four separate concrete pits filled with dirt forming Home, 1st, 2nd and 3rd base) to an all dirt infield. Located in the heart of Toronto's vibrant downtown community, at the base of the CN Tower and close to the Entertainment and Financial Districts, the stadium is easily accessible via public transit.

In this session, Mario will present an overview of how the Blues Jays and Rogers Centre are committed to providing guests with a safe and secure environment. Topics will include crowd control, quelling potential riots, alcohol-related incidents, risk mitigation plans, working with municipal, federal agencies, as well as the MLB, and the increasing importance of relying more heavily upon security technology and video surveillance to help support security operations.

Mattamy Athletic centre: Safety and Security

Dan Berger, general Manager, Mattamy Athletic centre, ryerson University, Spectra Venue Management, Toronto, ontario

The Maple Leaf Gardens, now known as the Mattamy Athletic Centre, has historically been referred to as “Canada’s Cathedral of Hockey” since its doors opened on November 12, 1931. The venue has seen many iconic sporting and entertainment events over many decades. The main attraction at the Maple Leaf Gardens was, of course, the Toronto Maple Leafs NHL team. The hockey team had previously played out of the Arena Gardens located on Mutual Street, but when Conn Smythe had

the bigger venue built he moved the team to attract more fans to their games. The new facility continued to bring big crowds and the boys in blue were named the Stanley Cup Champions ten more times between 1941 and 1967. To top it all off, Maple Leaf Gardens was home to the first ever NHL-All Star game in 1947. In December 2009, the dream to convert Maple Leaf Gardens into Ryerson University’s new athletic facility was set into action. Nearly 220,000 square feet on the building’s upper floors supplement the university’s existing athletic facilities. It features a full-sized ice rink that can accommodate 2,539 seated fans, a multi-purpose court for basketball and volleyball, multiple studios, and a high-performance gym. The revitalization of the Gardens promises to bring the community back into its historic home, and serves the Ryerson Rams with as much spirit and success as the many great teams before them. The facility is managed by Spectra Venue Management services that provide its clients with diverse event content, proficient facility operations, financial returns and engaging marketing strategies. Spectra Venue Management, based in Philadelphia, Pennsylvania, services over 750 clients across North America.

In this session, Dan will provide an overview of the unique challenges of ensuring safety and security to a university community in downtown Toronto. He will share best practices, within an academic setting, using a variety of case studies from Mattamy sporting events, including OHL games, through to concerts and special VIP occasions.



MONDAY, JUNE 8

2:15 pm – 2:30 pm Break

2:30 PM – 4:30 PM fAciliTY ToUrS 1. Scotiabank Arena

2. BMO Field

3. OVO Athletic Centre – Raptors Training Centre

4. Rogers Centre

5. Mattamy Athletic Centre, Ryerson University

6. Varsity Centre, University of Toronto

7. Provincial Emergency Operations Centre

Note: While every effort has been made to secure confirmed access to these facilities, please note that the tours are subject to last minute venue scheduling requirements and maybe changed or cancelled. All tours will leave from the Westin Harbour Castle hotel at 2:30 pm and return to the hotel by no later than 4:30 pm.

5:00 PM – 7:00 PM rEcEPTioN The goodman Pub and Kitchen, Queen’s Quay Terminal. complimentary finger foods and cash Bar



MONDAY, JUNE 8

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7:00 am – 4:30 pm Forum Registration Desk Open 7:30 am – 9:00 am Continental Breakfast

9:00 am – 10:00 am Keynote firestorm: how wildfire will Shape our future

Ed Struzik, writer, Educator, Public Speaker, Edmonton, Alberta and research fellow, Energy and Environmental Policy, Queen’s University, Kingston, ontario and Author of Firestorm: How Wildfire Will Shape our Future

Fires are burning bigger, hotter, faster and in increasingly unpredictable ways. Most scientists believe that it is going to get worse as the climate warms and as more people live, work and play in forest ecosystems. In this talk, author of Firestorm, How Wildfire Will Shape Our Future, Edward Struzik will share some of the insights he gained after visiting scorched earth sites from Alaska to Maine and

from Salt Spring Island on Vancouver Island to east coast of Canada and beyond. The overarching message he will convey is a sobering one. Wildfires can no longer be treated as avoidable events because the risk and dangers are becoming too great and costly. Sometime soon, a deadly fire will strike if we continue with our “business as usual approach.”

10:00 am –10:15 am Break

coNcUrrENT MorNiNg SESSioNS 10:15 AM – 11:15 AM

Arenas and community centres: Emergency and response centres

Tara S. hughes, lcSw-r, President and Principal consultant, invicta crisis Solutions, Portsmouth, New hampshire

It is a reality of our current world that mass casualty/violence incidents are happening with greater frequency. As the news coverage begins of each incident, many think to themselves, “How can I help? How can my organization help?” One answer to those questions is by having events venues, which are usually places people come for fun, to play a vital role in the response and recovery by becoming a Family Assistance Center (FAC). Experience from many responses, including Orlando,

Las Vegas and Boston will inform this presentation about what is needed in a Family Assistance Center and things to consider as you prepare to use your arenas and community centres in this way.



TUESDAY, JUNE 9

Mental health first Aid and The working Mind

Denise waligora B.S., Training & Delivery Specialist, Mental health first Aid, Mental health commission of canada, ottawa, ontario

Mental Health First Aid (MHFA) is the help provided to a person developing a mental health problem or experiencing a mental health crisis. Just as physical first aid is administered to an injured person before medical treatment can be obtained, MHFA is given until appropriate treatment is found or until the crisis is resolved. The MHFA Canada program aims to improve mental health literacy and provide the skills and knowledge to help people better manage potential or developing mental health problems in themselves, a family member, a friend or a colleague. This session will provide an overview of the

various Mental Health First Aid courses and The Working Mind. Topics discussed include what is health, mental health, mental health problems, benefits of Mental Health First Aid, The Working Mind and self-care.

"fire and ice" – The Toronto fire Services response to the Agincourt recreation centre fire

Jim Jessop, Director/Deputy chief, Toronto fire Services, Toronto, ontario

On January 31, 2019, a major fire tore through the Agincourt Recreation Centre forcing staff and patrons outside in the -19C deep freeze. Over the next number of days, Toronto Fire Services worked to contain the massive fire during extremely cold temperatures. Deputy Chief Jim Jessop will provide a behind the scenes look into the response to this incident, the investigation that followed and the aftermath.

coNcUrrENT MorNiNg SESSioNS 11:15 AM – 12:15 PM

Post recovery: insurance, litigation, consolation

Jessica Jaremchuk, BA, ll.B, Director, risk Management Services, frank cowan company, Princeton, ontario

Emergencies will happen whether you’re prepared for them or not. Being ill prepared can negatively impact your recovery efforts and your reputation. The onus is on you to become operational as soon as possible. We will discuss policies and procedures that should be in place and look at what must be considered when developing them. You will be provided with recommendations and strategies on mitigating the risks associated with emergency preparedness. Questions such as ‘How will

insurance respond?’ and ‘How do I minimize legal liability’? will also be addressed. The objective of this session is to enable you to improve the chances of a successful disaster recovery.



TUESDAY, JUNE 9

Building Security into Architectural Design

Marin Katov, Ph.D., oAA, Architect AiBc, SAA, Senior Architect, J.l. richards & Associates limited, ottawa, ontario

The focus of this presentation will be on various patron management options in two key directions. From architectural design point of view the spatial planning, organization, and wayfinding set the foundation on which the access and security strategy works. From software and hardware standpoint, it is a constant development and improvement of the systems to allow better and indiscrete patron management.

Disasters Never happen here... right?

Jeff gill, cEM, ABcP, Senior Manager, Standards and Procedures, canadian red cross, ottawa, ontario

Has a natural or human-made disaster happened in your neck of the woods? If so, did it affect you? Your facility? Were you prepared? History tells us that many Canadians haven’t been exposed to a major disaster, let alone been affected by one. Yet we’re not naïve enough to think it could never happen to us – or are we? Research suggests that many of us aren’t prepared as best as possible for a potential disaster, both personally and professionally. This session will briefly review the types of

hazards and risks we’re exposed to, followed by a deeper examination of how a disaster can impact the world around us, from both a corporate and human perspective. The intent isn’t to fear-monger but rather open our eyes to what’s in the realm of the possible; this, with a view to considering how you and your facility can be best prepared to respond to a disaster situation. The session will close with tips and tricks in this regard followed by a question and answer period.

12:15 pm – 1:15 pm lunch – Mizzen restaurant, westin harbour castle


road Map to resiliency Through Psychological first Aid

Don Marentette, National Director of first Aid Education Programs, canadian red cross, Kelowna, British columbia

This session is designed to help recreation facility professionals develop a holistic support program to help create resiliency in their work environment.

Through case studies, applicable to recreation and aquatic environments, the ideas of grief, loss, and traumatic response will be explored. We will look at the evidence to help understand the cohesive connections between science and everyday practical applications, and how other psycho-social

programs can fit into an overall wellness program. Don will have you take away practical applications for you and your staff to help lay the foundation for a comprehensive mental health program in your facilities.



TUESDAY, JUNE 9

fernie Tragedy – Key learnings

Dave Malinauskas, President, ciMco refrigeration, Toronto, ontario

On October 17, 2017, three workers were performing maintenance on the ice plant at Fernie Memorial Arena, located in Fernie, British Columbia, when there was a release of ammonia gas. The three workers were fatally injured from exposure to the ammonia. CIMCO Refrigeration is a commercial refrigeration company that specializes in the design, engineering, fabrication, installation, and servicing of industrial and recreational refrigeration systems. At the time of the incident, CIMCO had a service agreement with Fernie for CIMCO to conduct maintenance and provide emergency services for Fernie

Memorial Arena. This session will highlight:

• A summary of the Fernie incident

• TSBC and WSBC findings – recommendations for BC Market

• TSSA 219/01 task force and recommended updates to Ontario Regulators – what does this mean for ice rinks?

• What can Ontario rinks do TODAY to minimize risk

Emergency Management in canada

Patricia Martel Ph.D., cEM, ABcP, Emergency Management Program Specialist, Niagara region, Niagara-on-the-lake, ontario

This session will provide an overview of emergency management in Canada with a focus on how it applies to municipalities. This presentation will cover two key areas regarding facilities and emergencies, the role of the facility if supporting a municipal response; and the role of the facility in an emergency that directly impacts the facility itself. The role of the municipality during an emergency and how this affects facilities that serve to support the response and recovery periods will be explored.

as well as the need for facilities to build a culture of preparedness to protect their staff and visitors if they are directly impacted by an emergency. Key emergency planning considerations will be presented, including considerations for inclusive planning to protect vulnerable groups of people.

2:15 pm – 2:30 pm Break


infection Prevention & control in The recreational facility Setting

Mark Ambler, general Manager (western canada), Swish Maintenance limited, calgary, Alberta

An informative session designed to engage and educate facility management staff from all organizational levels about the latest trends and technologies in infection prevention, and how to adapt important learnings from healthcare to the recreational setting. The presentation will include overviews of key IP&C concepts, as well as simple steps organizations can take towards safeguarding their facilities from outbreaks and ensuring the continued safety of all facility occupants.



TUESDAY, JUNE 9

cybercrime Awareness & Prevention

D/Sgt. Vern crowley, oPP cybercrime investigation Team, ghQ, orillia, ontario

This session will provide an overview of the scope and function of the Ontario Provincial Police Cybercrime Investigations Team. Discussion topics will include:

• Defining Cybercrime

• Recent Cyber Threats

• Challenges Investigating Cybercrimes

• The Need to Report a Cybercrime

• Prevention Tips and Good Online Resources

fighting canada’s rising flood costs: our Best Untapped opportunity Starts locally

Blair feltmate, Ph.D., head, intact centre on climate Adaptation, faculty of Environment, University of waterloo, waterloo, ontario

The total cost of community and residential flooding is increasing across Canada. Reflecting this growing risk, home insurance premiums have risen 20-25% over the past five years, and in areas of extreme risk, flood insurance may be unavailable at any cost. To help alleviate this growing stress, this presentation will focus on three means to limit flood risk that are scalable and cost-effective: (1) deploy a simple means to quantify community flood risk as either low, medium or high; (2) deploy

practical flood risk mitigation measures at the community level in areas of medium or high risk of flooding; and (3) provide non-technical guidance to home owners that can help them to help themselves to lower their risk of basement flooding. These three strategic directions will be profiled, along with the recommendation that federal, provincial and municipal governments support their immediate deployment.

3:30 pm – 4:30 pm Keynote crowd Safety

Eric Stuart, QPM, BA hons, UKcMA, Director, gentian Events limited, coventry, United Kingdom

The world can be a dangerous place, even when people gather to have a good time at sporting events, concerts, festivals, shows and parades. If your work involves large groups of people, you need to know how to keep those crowds safe. In this session, Eric will highlight how to achieve safer crowd outcomes by using a combination of math, physics, psychology and behaviors. The aim is to provide an understanding of these four aspects of basic crowd safety, and to provide techniques to

plan and manage safe pedestrian flows in crowded places during all phases of an event, including emergencies. This session will help participants:

• Understand the main risks in managing crowds

• Describe the phases of crowds and an overview of crowds and their psychology

• Understand the necessity of calculations for flow rates and density for people in crowded places

• Identify crowd behaviours in emergency situations and how to manage them

• Understand how to use non-computer models to plan for crowds

• Understand human behaviours that affect crowds: Route Modelling, Normalcy Bias, Dread Theory, De-individuation and the RAS



TUESDAY, JUNE 9

Mark Ambler, general Manager (western canada), Swish Maintenance limited, calgary, Alberta

Mark is a third-generation member of the Swish Group’s founding family. He works with organizations across Canada teaching best practices for institutional cleaning and building maintenance, with a particular focus on infection prevention strategies to help protect public health.

Dan Berger, general Manager, Mattamy Athletic centre, ryerson University, Spectra Venue Management, Toronto, ontario

With over 25 years experience in the sports and entertainment industry, Dan is currently the District General Manager for Spectra Venue Management with a portfolio that includes Ryerson's Mattamy Athletic Centre (Toronto), The Hangar Sport and Events Centre (Toronto), Youngs Sportsplex (Welland), WFCU Centre (Windsor), Budweiser Gardens (London), First Ontario Centre (Hamilton), First Ontario Concert Hall (Hamilton), and Tribute Communities Centre (Oshawa).

He spent 14 years with the Ontario Soccer Association as Director of Facilities overseeing The Ontario Soccer Centre, The Hangar, Lamport Stadium, and the Toronto Soccerplex. He began his career with MCA Concerts Canada as the House Manager of The Molson Amphitheatre. His area of expertise is in finance and operations and holds a BA from the University of Toronto, and an MBA from Dalhousie University.

Suzanne Bernier, cEM, cBcP, MBci, cMcP, President, SB crisis consulting, Toronto, ontario and Author of Disaster Heroes

A former journalist and government press secretary, Suzanne is now a multi-certified, award-winning and internationally recognized crisis management consultant, trainer, speaker and author, who has helped governments, communities and companies plan for, respond to, and recover from disasters for over twenty years. She was named 2016’s ‘Continuity & Resilience Consultant of the Year – North America’ by the Business Continuity Institute (BCI) and had the honor of being a guest speaker at The White House during FEMA’s 2016 Individual & Community Preparedness Awards ceremony. Throughout her career, Suzanne has been professionally and/or personally involved in helping communities respond, rebuild or recover from numerous crises, including the Manchester, San Bernardino, Brussels, and 9/11 terror attacks, the 2016 Fort McMurray, Alberta wildfire, Hurricane Katrina, Hurricane Sandy, the H1N1 pandemic, the 2003 Northeast Blackout, the 1998 “Ice Storm of the Century” in Eastern Canada, as well as numerous floods, fires, and severe storms. More recently, Suzanne has been helping disaster survivors, including terror and mass attack survivors, recover and heal through her volunteer work as Global Ambassador of Stars of HOPE USA, and as an advocate for the San Bernardino terror attack survivors and bereaved families. Suzanne is a Certified Emergency Manager (CEM) through the International Association of Emergency Managers (IAEM), as well as a Certified Business Continuity Professional (CBCP) through the Disaster Recovery Institute (DRI), a certified Member of the Business Continuity Institute (MBCI), and a certified Crisis Management & Communications Professional through ICOR. Suzanne’s critically acclaimed book, Disaster Heroes, tells the stories of ordinary men, women and children who have done extraordinary things to help respond, recover and rebuild following some of the world’s most significant modern disasters. She is currently working on several new projects, including a Disaster Heroes podcast and documentary series.

gail Botten, Advisor, Program Development, Swimming & water Safety, canadian red cross, Sharon, ontario

Gail provides expert advice, leadership and technical support for the Red Cross Swim, and Instructor Development Programs on program content, standards and delivery, collaborates with other colleagues, to prepare the framework, tools and training to facilitate the development and implementation of training resources, coordinates and supports the training and development, responsibilities and duties of the National Swimming and Water Safety Master Instructor Trainers.



SPEAKERS

Vince Bozzo, former head of Venue operations, Maple leaf Sports & Entertainment, Toronto, ontario

Vince is the former Head of Venue Operations at Maple Leaf Sports & Entertainment (MLSE). Vince joined MLSE in June 1997 and is responsible for operations at all MLSE venues. A veteran in the sports and entertainment industry, Vince started his career managing the events for MLSE 22 years ago. He is a graduate of the International Association of Venue Managers Facility Management Program and holds a Bachelor of Arts from McGill University.

Marisa carpino, Director, community Services, city of Pickering, ontario

With 25 years experience in municipal recreation, Marisa Carpino is responsible for the strategic development of high quality recreational and cultural opportunities for the community, maintenance and construction of Corporate facilities, Corporate Security, and the operation of Public Works (parks, roads, fleet and property maintenance). In her role, Marisa employs a holistic approach to the planning and implementation of events within the City of Pickering that utilizes available municipal resources and engages strategic community and corporate partners. Marisa Carpino is a graduate of Dalhousie University, Master of Arts (Leisure Studies) and Wilfrid Laurier University, Bachelor of Arts (Honours Physical Education).

Aileen cassells, Deputy chief, Emergency Management operations, office of the fire Marshal and Emergency Management, Ministry of the Solicitor general, Toronto, ontario

Aileen has worked in the field of Emergency Management for 18 years in the Ontario Public Service. She has established and managed provincial, corporate and ministry operations centres during emergency events including flooding and forest fires, G8/G20, SARS, and H1N1. She has led the development of the Ontario Public Service (OPS) and the Ministry of Community Safety and Correctional Services Emergency Management Programs. In addition, she has led a number of key emergency management initiatives including the Pan/Parapan Games Exercise Program, the OPS Continuity of Operations Exercise Program, the Continuity of Government Sector Working Group, and the Accessibility Planning Working Group, which have resulted in the establishment of best practices inside and outside of the OPS. In recognition of her work, Aileen has received an Amethyst Award, an Excellence and Distinction in Government Enterprise (EDGE) award, two VOICE awards, and an OFMEM leadership award.

Mario r. coutinho, Vice President, Stadium operations and Security, Toronto Blue Jays Baseball club and rogers centre, Toronto, ontario

Mario was named to his current position in October 2005, overseeing the management of all Event Staff, Medical and Security Operations including, Investigations, Threat/Risk Assessments, BCP, and Emergency Response Planning. He is also responsible for securing large scale events at Rogers Centre, including all Blue Jays home games, concerts and special events. Mario graduated from the University of Toronto with a Bachelor of Science degree in 1985, after having undertaken his secondary schooling at Toronto’s De La Salle College. He began his career with the Blue Jays Baseball Club working part-time in 1982 in game day operations and later employed on a full-time basis in 1989 as the Club’s Manager of Game Operations. He currently serves on the planning committee for the annual Toronto Police Emergency Management Symposium and is a strong supporter of collaborative partnerships between private/public organizations in emergency management and special event planning. Mario is a founding member of SAFE (South Area Facilities and Entertainment Group) and serves on the Board of TAPPS (Toronto Associations of Police and Private Security) and participates in a number of key industry associations including ASIS, NCS4 (National Center for Spectator Sports Safety and Security - Advisory Board member), SMA (Stadium Managers Association(Director at Large 2018–present)) and also serves on the Membership and Technology/Operations Committees).



SPEAKERS

D/Sgt. Vern crowley, oPP cybercrime investigation Team, ghQ, orillia, ontario

Detective Sergeant Crowley is a 29-year member of the Ontario Provincial Police and currently the Team Lead of the OPP Cybercrime Investigations Team, in GHQ, Orillia, Ontario. He had been working on cases involving digital evidence since 2000. He holds several computer industry certifications.

Blair feltmate, Ph.D., head, intact centre on climate Adaptation, faculty of Environment, University of waterloo, waterloo, ontario

Blair is Head, Intact Centre on Climate Adaptation, University of Waterloo. The Intact Centre is an incubator for research and knowledge mobilization, with an aim to limit the negative impacts associated with climate change and extreme weather events in Canada. The Intact Centre was made possible through the generosity of Intact Financial Corporation. Previous positions Blair has held include Vice President, Sustainable Development, Bank of Montreal; Director, Sustainable Development, OPG; Partner, Sustainable Investment Group/YMG Capital Management; and President, Sustainable Systems Associates. His early career began by developing the sustainable development programs for such companies as Noranda, Falconbridge, Placer Dome, Barrick Gold, Consumers Gas and the American Chemistry Council (Washington). He is Chair, Federal Government of Canada Expert Panel on Climate Adaptation and Resilience Results, and he is Chair, Adaptation, Canadian Climate and Clean Growth Institute. He is also Chair, Electricity Transmission and Distribution Adaptation Standard, Canadian Standards Association (CSA); he serves on other flood mitigation Standards committees for CSA. He was Chair/Founder of the Sustainable Electricity Program, Canadian Electricity Association. Blair is also on the Advisory Board of the Global Risk Institute, which is a primary advisor to Canada’s major pension funds. Blair has written textbooks on Sustainable Banking (University of Toronto Press), and Aquatic Ecology (CAB International). He is generally interviewed by TV/radio/newspapers 100-150 times per year, primarily about how to address climate change. He speaks regularly to governments (nationally / internationally) and industry sectors on the need and means to adjust to a changing climate. Blair was an NSERC Post-Doctoral Fellow (University of Waterloo); he holds a Ph.D., Theoretical and Applied Ecology (University of Toronto); M.Sc., Zoology (U of T); M.A., Sustainable Development (Wilfrid Laurier University); Hon. B.Sc., Geography.

Sheri fink, M.D. Ph.D., correspondent, The New York Times, New York, New York and Pulitzer Prize-winning Author of Five Days at Memorial: Life and Death in a Storm-Ravaged Hospital

Sheri is the author of the New York Times bestselling book, Five Days at Memorial: Life and Death in a Storm-Ravaged Hospital (Crown, 2013) about choices made in the aftermath of Hurricane Katrina. She is a correspondent at the New York Times, where her and her colleagues' stories on the West Africa Ebola crisis were recognized with the 2015 Pulitzer Prize for international reporting, the George Polk Award for health reporting, and the Overseas Press Club Hal Boyle Award. Her story "The Deadly Choices at Memorial," co-published by ProPublica and the New York Times Magazine, received a 2010 Pulitzer Prize for investigative reporting and a National Magazine Award for reporting. A former relief worker in disaster and conflict zones, Fink received her M.D. and Ph.D. from Stanford University. Her first book, War Hospital: A True Story of Surgery and Survival (PublicAffairs), is about medical professionals under siege during the genocide in Srebrenica, Bosnia-Herzegovina. Five Days at Memorial was the winner of the National Book Critics Circle Award for nonfiction, the PEN/John Kenneth Galbraith Award for nonfiction, the Ridenhour Book Prize, the J. Anthony Lukas Book Prize, the Los Angeles Times Book Prize, the Southern Independent Booksellers Alliance Book Award, the American Medical Writers Association Medical Book Award, and the NASW Science in Society Journalism Book Award.



SPEAKERS

Jeff gill, cEM, ABcP, Senior Manager, Standards and Procedures, canadian red cross, ottawa, ontario

Jeff’s primary responsibility is to ensure the development and maintenance of operational documents for the organization’s Emergency Management department. In his twelve years with the organization, Jeff has been involved with responses to numerous disasters, most recently having supported the 2018 Ottawa/Gatineau Tornadoes response. Other prominent response support includes the 2015 Fort McMurray fire, 2013 train derailment in Lac-Mégantic, Québec, and deployment to the United States in 2012 following Hurricane Sandy. Before his time with the Red Cross, Jeff was a Senior Consultant for an Emergency Management/Business Continuity firm in Western Canada. In this role, he worked with over 50 organizations over a five-year period. Primary sectors worked with during this time include utilities, education, oil and gas, government, and health. Jeff also spent 13 years with the Department of National Defence (Infantry), where he deployed on multiple national and international operations. He assumed many leadership roles throughout his military career, working both in team, unit, and operations centre environments. Jeff has a BA and MA in English from the Royal Military College of Canada and University of Alberta respectively. He is also a published novelist.

Tanya grierson, cAP, recreation Program Supervisor, city of Belleville, recreation, culture & community Services, red cross Master instructor Trainer, Belleville, ontario

Tanya brings 30 years of experience in the recreation field working within the private, public, and not-for-profit sectors of recreation. Tanya has been employed by the City of Belleville as their Recreation Program Supervisor for the past 18 years; where she oversees all the City’s recreation programming, including aquatics. She has been a trainer with Red Cross for over twenty years and remains a current lifeguard and swimming instructor. Tanya has been teaching several programs to a wide variety of audiences for Red Cross, Lifesaving Society, and High Five; Including the Red Cross Aquatic Programmer Course at the ORFA Annual Professional Development Week. Tanya is a Certified Aquatic Professional with ORFA since 2011.

Tara S. hughes, lcSw-r, President and Principal consultant, invicta crisis Solutions, Portsmouth, New hampshire

Tara is a Subject Matter Expert in Mass Casualty incident response, working directly with victims and families in a Family Assistance Center model. She has extensive experience working in all types of disasters and mass casualty incidents, with a particular focus on violence that impacts large numbers of people and the community as a whole. Tara uses her experience in trauma counseling and crisis response to ensure compassionate and effective care of people directly impacted by incidents. Her Mass Casualty response experience includes a deadly tornado in Enterprise, AL (2007), the crash of Colgan Air Flight 3407 (2009), the Haitian earthquake (2010), Slave Lake Alberta, Canada Wildfires (2011), the Newtown CT Sandy Hook school shooting (2012), the Boston Marathon Bombing (2013), the DC Navy Yard shooting (2013), the Orlando Pulse nightclub shooting (2016), the October 1 Rt 91 Harvest Festival shooting in Las Vegas (2017), the Schoharie, NY limousine crash (2018), the Pittsburgh Synagogue shooting (2018), and the Virginia Beach municipal shooting (2019). Tara is the President and Principal Consultant for Invicta Crisis Solutions, a nationwide consulting group that works with communities, organizations and universities to ensure strategic readiness, organized response and resilient recovery for families and victims directly impacted by mass casualty incidents. She is a Mass Violence Consultant for the US Department of Justice (OVC TTAC), and has a lengthy history of leadership roles in responding to natural and human caused disasters with the American Red Cross, including Family Assistance Center Lead, Northeast Division Disaster Mental Health (DMH) Advisor, DMH Chief, and Assistance Director for Operations.



SPEAKERS

Todd Jackson, Director of insurance and risk Management, hockey canada, ottawa, ontario

Todd oversees components of the National insurance program, emergency planning, crisis planning as well as safety programming and bullying, harassment and abuse prevention for the organization. Todd also sits on the IIHF Player Safety Committee. Todd began his career with Hockey Canada in 1999 as the manager of safety and risk management after serving 15 years as a Civilian Member of the RCMP. During this time Todd was also an integral part of growing the Hockey Trainers Certification Program in what was then the Ottawa District Hockey Association and was an active trainer with the National Women’s Hockey Team from 1994 to the 1998 Olympics in Nagano, Japan.

Todd has experience in building emergency plans for Hockey Canada events, team travel, and recently in building a crisis plan for the organization.

Jessica Jaremchuk, BA, ll.B, Director, risk Management Services, frank cowan company, Princeton, ontario

Jessica Jaremchuk is the Director, Risk Management Services with expertise in risk consultations, and contract and legal reviews. Jessica has been with Frank Cowan Company since 2011, holding previous roles that included Regional Account Manager, Marketing and Manager, Risk Management Consulting Services. Jessica has delivered many educational seminars on various risk issues in both Ontario and the Atlantic Provinces and has been a keynote speaker at various association conferences. She has been involved in the development and implementation of the Company’s Risk Management Centre of Excellence.

Jessica has a BA from the University of Western Ontario and is also a graduate of the University of Western Ontario’s Faculty of Law. Jessica is the Board President of the Family and Children Services of Waterloo Region’s Foundation.

Jim Jessop, Director/Deputy chief, Toronto fire Services, Toronto, ontario

Jim started his career in the fire service as a fire fighter in the City of Toronto in 1996 and currently serves as a Director/Deputy Chief with Toronto Fire Services, the fourth largest fire service in North America. He has previously served as the Fire Marshal and Chief of Emergency Management for the Province of Ontario. Jim has also been a Deputy Fire Chief in the Cities of Niagara Falls and London roles in which he championed the retroactive installation of sprinklers in care occupancies, enforcement of the Ontario Fire Code and data driven public education strategies. Jim holds multiple degrees including a Master of Business Administration from Brock University and a Master of Public Administration from the University of Western Ontario.

Marin Katov, Ph.D., oAA, Architect AiBc, SAA, Senior Architect, J.l. richards & Associates limited, ottawa, ontario

Marin has a decade of specialized sport and recreation expertise. He has focused on professional sport and community recreation projects, including stadiums, arenas, fitness, and aquatic facilities. His portfolio is well-rounded, including projects focused on master planning, feasibility studies, and facility programming. As a senior architect at J. L. Richards & Associates Limited, Marin is responsible for recreation projects design through to construction. He provides multidisciplinary team leadership, specialized consulting, and supplier coordination, and is involved on projects at a detailed level from start to finish.

Marin believes in a collaborative approach to design and project delivery. He works closely with clients and colleagues to foster integrated design processes and an inspiring and productive team environment.



SPEAKERS

Dave Malinauskas, President, ciMco refrigeration, Toronto, ontario

Dave has worked his entire professional career in the refrigeration industry. Before Dave was in his current role, he served as the Director of Engineering for CIMCO and was heavily involved in all technical aspects involving refrigeration in ice rinks.

Don Marentette, National Director of first Aid Education Programs, canadian red cross, Kelowna, British columbia

Don is an Emergency Medical Technician Master Instructor Trainer with 20 years’ experience teaching safety programming. Don has been with Red Cross since 2009 after many years as a safety educator. He has contributed to multiple training curriculums from community-based Paramedics to Advanced First Aid programs. Don has a BSc from University of Windsor, holds a certificate of Adult Education, is a graduate of NAIT’s Advanced Care Paramedic program and Canadian Armed Forces Fire Academy. With over 25 years’ experience in emergency services in both military and civilian settings serving as a Fire Service Instructor, Paramedic, CBRN Technician, Advanced Peer Debriefer CISM, Don has devoted much of his adult life to creating safer environments both domestically and internationally.

Patricia Martel Ph.D., cEM, ABcP, Emergency Management Program Specialist, Niagara region, Niagara-on-the-lake, ontario

Patricia is an experienced emergency management practitioner with +14 years experience in the field of emergency management. She has significant experience reviewing emergency management programs and providing recommendations that move them towards a more effective, proactive approach. She is a Certified Emergency Manager through the International Association of Emergency Managers and an ABCP through DRI International. Patricia completed a Ph.D. focused on effective operational emergency planning for vulnerable populations. Her research focused on the social science aspects of emergency management and complemented her background in the natural sciences. This included research on natural hazards with a focus on severe weather. She is an experienced storm chaser focused on improving public safety with +15 years experience. Patricia serves as the President of the Canadian Risk and Hazards Network; which aims to create an environment in which the hazards research, education and emergency management practitioner communities can effectively share knowledge and innovative approaches that reduce disaster vulnerability.

Dean Mcintosh, Vice President, Events and Properties, hockey canada, calgary, Alberta

Dean is proud to lead a team who deliver all events hosted by the organization including the World Junior Championship and the Women’s Worlds. A current member of the Canadian Sport Tourism Board of Directors and a former Board member of the Coaching Association of Canada; but perhaps the title he is most proud of, is being the father of three talented female teenagers. Dean began his career with Hockey Canada in the early 2000’s as senior manager of coaching after serving his time as an event manager at the Hockey Hall of Fame. During Dean’s 8 years as senior manager he helped integrate the National Coaching Certification Program in all 13 branches across the country and hosted various international coaching conferences. From 2008–2016 Dean was the director of marketing services and events at Hockey Canada, responsible for servicing the organization’s 20+ corporate partners and supervising the delivery of all domestic Events in Canada.



SPEAKERS

Sharon Milton, Manager, recreation Services, city of Pickering, ontario

With over 34 years experience in municipal recreation, responsible for pre-school through seniors programming, Sharon works with city colleagues to develop, and implement small and large special events within the City of Pickering. She has held numerous positions within the municipality, including supervising the Pickering Recreation Complex, and Pickering Museum Village. Sharon is a graduate of Wilfrid Laurier University, Psychology and Fanshaw College, Recreation Leadership.

Ed Struzik, writer, Educator, Public Speaker, Edmonton, Alberta and research fellow, Energy and Environmental Policy, Queen’s University, Kingston, ontario and Author of Firestorm: How Wildfire Will Shape our Future

Ed Struzik, for the past decade, he has been a regular contributing writer for Yale Environment 360, (http://e360.yale.edu/authors/ed-struzik), an international on-line journal offering opinion, analysis, reporting and debate on global environmental issues. Yale 360 is published at the Yale School of Forestry & Environmental Studies. His many other articles and essays appear in journals, such as Policy Options, Conservation Biology and Foreign Policy Review, and magazines and newspapers such as Scientific American, Natural History, National Geographic, Hakai, Ensia, the Los Angeles Times, The Conversation, Canadian Geographic, the Globe and Mail, and National Post. His most recent essay on climate and the environment is entitled “Fire and Ice.” It was commissioned by the Public Policy Forum in Ottawa. Mr. Struzik has earned more than 30 international and national awards for his writing and his books. Included among them are the U.S.-based Grantham Prize, which honours and encourages excellence in writing on the environment; the Sir Sanford Fleming Medal, which honours individuals who have made an outstanding contribution to the understanding of science in Canada, the Atkinson Fellowship in Public Policy, which provides year-long funding for the exploration of a public policy issue of national and international interest, and the Michener Award for public policy. The Michener is awarded each year by the Governor General of Canada and the Michener Foundation. Mr. Struzik has written six books and contributed to several others. His latest book is Firestorm: How Wildfire Will Shape Our Future, (Island Press, Washington D.C. https://islandpress.org/books/firestorm).

The book won the Science in Society Book Award in 2018.



SPEAKERS

REGISTER BY

MARCH 15TH

AND SAVE!

Eric Stuart, QPM, BA hons, UKcMA, Director, gentian Events limited, coventry, United Kingdom

Engaged in Crowd Safety Management directly for 15 years but working with crowds since 1980, Eric’s 33-year police career in London culminated in a planning role for Notting Hill Carnival and London New Year’s Eve (2005-2010), with viewing audiences of 1 million and 450k respectively. In his final three years, he was the Chief of Staff for the planning and delivery of the 70-day London 2012 Olympic Torch Relay, he was involved with the selection of all members of the team and was the sole member engaged to see the event through from initial planning to delivery and debrief. His recent work includes supporting clients with the crowd safety challenges caused by the recent spate of terror attacks, as well as working with the UK government’s National Counter Terrorism Security Office (NaCTSO) to provide an appropriate response and advice to those emerging threats. He holds a BA Honours degree in Crowd Safety Management and, in addition to training others teaches University and introduction courses in the UK, US, and Canada for emergency services, local authorities and private companies where crowded places require careful crowd management in both normal and emergency situations. In May 2019 he was elected as the Chair of the United Kingdom Crowd Management Association and now leads that organisation in endeavouring to improve safety standards for crowd management in the UK. Eric is keen to ensure there is a better balance between the mathematics, physics and human behaviours when planning for crowds. In the 2013 New Years Honours, Eric was awarded the Queens Police Medal for Distinguished Service by HM Queen Elizabeth II.

Denise waligora B.S., Training & Delivery Specialist, Mental health first Aid, Mental health commission of canada, ottawa, ontario

Denise has a Bachelor of Science Degree and over 20 years of working in the mental health field. Prior to joining the Mental Health Commission as Training and Delivery Specialist for Mental Health First Aid in 2011, Denise’s professional experiences included psychiatric nursing, Residential Program Director, IBI Therapist at CHEO, crisis worker and case manager in a justice program. Denise has been facilitating MHFA since 2008.



SPEAKERS

Registration Fee

Until March 15, 2020 $895.00 plus 13% hST = $1,011.35 After March 15, 2020 $995.00 plus 13% hST = $1,124.35

The registration fee includes admittance to the keynote sessions, your selected concurrent sessions, your selected facility tour, two receptions (complimentary finger foods and cash bar), two continental breakfasts, four refreshment breaks, and two lunches. All fees are in Canadian dollars. Delegates will be required to choose their concurrent sessions at time of registration so please review the entire program before making your selections.

Host Hotel, Guestroom Accommodation, Parking All sessions, except for the facility tours and receptions, will take place at the Westin Harbour Castle Hotel, 1 Harbour Square, Toronto, Ontario. A limited number of guestrooms have been reserved at the special rate of $229.00 plus applicable taxes, for single/double occupancy. The room types available are one king bed or two double beds. To reserve your room, phone 1-888-627-8559, quote group name: ORFA and then quote group code: OR2680. The room rate is valid from Friday, June 5 to Wednesday, June 10, 2020. The guestroom reservation deadline is Thursday, May 7, 2020. Parking at the hotel is available at $50.00 per night. There are parking lots close to the hotel that have varying ranges of daily and overnight fees, depending on the day.

Transportation The city of Toronto is serviced by two airports: Toronto Pearson International Airport (www.torontopearson.com) and Billy Bishop Toronto City Airport (www.billybishopairport.com). Toronto Pearson International Airport is located approximately 25 kilometres (1-hour drive) from the Westin Harbour Castle Hotel. The one-way cost of airport transfer services such as limo, taxi, rideshare ranges from about $50.00 to $120.00. The Union Pearson Express (www.upexpress.com) is an airport rail link running between Union Station in downtown Toronto (Bay Street and Front Street) and Toronto Pearson International Airport. Union Station is located about 950 metres (15-minute walk south along Bay Street, 8-minute drive) from the Westin Harbour Castle Hotel. Billy Bishop Toronto City Airport is located approximately 3 kilometres (10-minute drive) from the hotel. The one-way taxi/rideshare cost is about $15.00 to $20.00 to the hotel.

Special Needs If you have special dietary requirements and/or have accessibility needs, please specify them on the registration form and we will do our best to provide the appropriate assistance. All meeting rooms are wheelchair accessible.

Cancellations, Refunds, Delegate Substitution The ORFA will provide a complete refund of fees, less $200.00, provided written notification of cancellation is emailed to [email protected] by no later than Friday, May 1, 2020. No refunds will be issued after this date. However, a substitute delegate is welcome to attend if notification of the change is emailed to [email protected]. Please note that every effort has been made to confirm all details of the 2020 FORUM. However, the ORFA reserves the right to change session dates, session times, session content, speakers, and facility tours, as maybe required. There will be no refund of fees should such changes be made.

Need Assistance? Questions? Please contact the ORFA at [email protected] or telephone 416 426 7062.

City of Toronto Tourism Welcoming over 43 million visitors annually, Toronto is the leading tourism destination in Canada. This bold, dynamic city offers superb attractions, music and events backed by the best convention and sports facilities in Canada. For information, please visit www.seetorontonow.com



GENERAL INFORMATION

Register at www.orfa.com/forum2020


ONTARIO RECREATION FACILIITES ASSOCIATION

PROFESSIONAL DESIGNATIONS CIT • CAT • CGT • CBT • CARPT • CRFP

The Ontario Recreation Facilities Association’s professional designation program

is designed to assist members in developing competency to work effectively within

the recreation facilities industry. Many members have been awarded ORFA

professional designations, many of which are now requested by employers as part

of the hiring process or used to assist in developing short and long term training

plans.

Each designation requires Individual ORFA membership, a minimum Grade 12

education, completion of the requisite courses and confirmation of workplace-

specific experience. Also, all ORFA designations entail a five-year recertification

process. In addition to classroom-based courses, the ORFA continues to explore

alternative course delivery formats (e.g. online, blended format, etc.) to provide

accessible education to its members.

VISIT orfa.com/Professional-Designations

Kevin Gale, CIT, CAT, RRFS Manager of Leisure Services Town of Bradford West Gwillimbury

65TH ANNUAL PROFESSIONAL DEVELOPMENT PROGRAM

University of Guelph, Guelph, Ontario • Sunday, April 26 to Friday, May 1, 2020

2020 ORFA EXPO Tradeshow for the Recreation Facilities Industry

Gryphon Fieldhouse, University of Guelph • Monday, April 27, 2020


SPONSORS THE ORFA GRATEFULLY ACKNOWLEDGES THE SUPPORT OF THE FOLLOWING SPONSORS:

ONTARIO RECREATION FACILITIES ASSOCIATION INC. 1 Concorde Gate, Suite 102, Toronto, Ontario, Canada M3C 3N6

T.416.426.7062 F.416.426.7385 [email protected]

Emergency Preparedness and Response: Case Studies That Demonstrate the Value of Situ-ational Awareness Aquatic Emergency Preparedness It CAN Happen Here - Preparing for an Active Intruder Attack Hockey Canada: Emergency Action Planning Ontario's Provincial Emergency Response System and Potential Roles for Recreational Facilities Canada Day Celebration and Community Special Events: Managing Safety and Security The New Era of Crisis Communications – From Traditional to Social Media and Beyond Maple Leaf Sports & Entertainment: Large Venue Emergency Preparedness Rogers Centre: Large Venue Security Measures Mattamy Athletic Centre: Safety and Security FACILITY TOURS Firestorm: How Wildfire Will Shape our Future Arenas and Community Centres: Emergency and Response Centres Mental Health First Aid and The Working Mind "Fire and Ice" – The Toronto Fire Services Response to the Agincourt Recreation Centre Fire Post Recovery: Insurance, Litigation, Consolation Building Security into Architectural Design Disasters Never Happen Here... Right? Road Map to Resiliency Through Psychological First Aid Fernie Tragedy – Key Learnings Emergency Management in Canada Infection Prevention & Control in The Recreational Facility Setting Cybercrime Awareness & Prevention Fighting Canada’s Rising Flood Costs: Our Best Untapped Opportunity Starts Locally Crowd Safety SPONSORS

recreation facilities emergency management forum br… · complexities of prioritizing limited...

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