recognition@dow · recognition@dow -- peer-to-peer nomination 12/28/2006 dow confidential - do not...

DOW CONFIDENTIAL - Do not share without permission

Recognition@DowYou Make a World of Difference

September 2006

Recognition@Dow -- Peer-to-Peer Nomination

12/28/2006 DOW CONFIDENTIAL - Do not share without permission 2

Agenda

• Contributing to the Culture Change• Reminders Before Using Recognition@Dow• How to Use the Tool / Demonstration• Contacts or Additional Information



Contributing to the Culture Change

• Everyone can contribute• Showing appreciation is important

– It feels great to give and receive– It’s easy (but takes time and effort)– It’s motivating

• Recognition creates a positive work environment• Be realistic—there are some boundaries that we need to abide by • Let’s keep the lines of communication open!



Reminders Before Using Recognition@Dow

• Watch for contributions that:– are “over and above” normal job expectations– align with our organization’s goals/strategies

• Consistency is important--use award wizard tool to help determine the appropriate award level

• Leaders are responsible for meeting guidelines/budgets, therefore, not every nomination can be approved.

• If you have any questions, talk to your leader!• Remember, Recognition@Dow is just a tool. It doesn’t take the

place of personal thank you’s and genuine appreciation.



Let’s Get Started!! Go to the Dow Recognition Web Site

• On the Dow Intranet under Keyword RECOGNITION

• You can also navigate through PS Finder in the ‘Performance Expectations’ Section

• Listed as Recognition@Dow

Keyword: RECOGNITION



• Updates/What’s New Section• Overview of Recognition@Dow• List of Corporate Recognition

Programs• Recognition Resources• Start Recognizing Today (to send

e-cards, nominate and redeem awards)


From the Dow Recognition Home Page, click on “Start Recognition@Dow”



How does it work – high level overview• Employee is nominated

– Award Wizard tool will help guide nominator to an award type/size for consistency• Nomination goes to first level leader for approval via email• Leader approves or disapproves nomination

– The award e-mail notification will be sent to the recipient following leader approval, so the leader/nominator need to coordinate an award presentation with employee (phone call, letter, certificate, celebration) – timed to happen prior to approval in the system

• Employee receives email with award certificate/redemption directions (in local language English, German, Dutch, Spanish, Portuguese, French, Italian)

• Employee’s 2nd level leader is notified of the award (or 1st level leader for eCards)

• Employee selects merchant within Globoforce website• Employee receives electronic/paper certificate for selected merchant• Employee goes shopping



Recognition@Dow Landing PageFrom here employees can send e-cards and nominate an employee for an award

Start by choosing your language and

then click the “recognize someone” button



Step 1:From this page, you will determine:(1) award type / level (2) award language

The “award wizard” should be used to help determine appropriate award level (see description on next slide –wizard step is not necessary if you know you want to send an eCard)

Click the award type / level based on “award wizard” recommendation

Select recipient award language

Click “PROCEED”



Use Award Wizard to Determine Award LevelRespond to 5 questions selecting responses that best describe the contribution.- part of employee’s current role- level of initiative- impact to customer satisfaction- size of impact-scope of impact

After clicking “Submit”, the award recommendation will be displayed.

When you “close” the wizard and return to the nomination screen, you will need to select the recommended award.



eCards There are currently 4 eCardoptions available.



Monetary awards There are 4 monetary awards available.



• e-Thank You / e-Card• Criteria: Anything deserving recognition• Nomination by: Any Dow employee to any employee• 1 Carat (Gift Certificate)• Criteria: Contribution typically within current role, moderate impact on customer and/or Dow,

and is work group, team or site related• Nomination by: Any Dow employee to any employee; 1st level leader approval required• 2 Carat (Gift Certificate)• Criteria: Contribution typically within current role, moderate/substantial impact on customer

and/or Dow, and is site, geography or function related• Nomination by: Any Dow employee to any employee; 1st level leader approval required• 3 Carat (Gift Certificate)• Criteria: Contribution typically outside current role, substantial personal initiative, substantial

impact on customer and/or Dow, and is business or across Dow related• Nomination by: Any Dow employee to any employee; 1st level leader approval required• Diamond Keepsake (Cash delivered via payroll)• Criteria: Contribution typically outside current role, extraordinary personal initiative,

extraordinary impact on customer and/or Dow, and is business or across Dow related• Nomination by: Any Dow employee to any employee; 1st and 2nd level leader approval required

Award Levels



Step 2:Select:(1) nominee(s)

Click “select” to choose nominee(s)

Search for recipient by narrowing the population

Can Search on Last Name or User ID (no U).

- Select one or more nominees.

- User ID will be unique in searching.

- Department name search can be helpful for team lookup. (Dept. name is the HR PeopleSoft department name.) Click “SEARCH”



Step 2: (cont’d)Select:(2) award alignment(3) message to award recipient(4) comments to approving leader

Select award alignment to Dow’s Strategy.

Type message to appear on award notification e-mail to recipient.

Type comments to approving leader (not required for eCards)

Click “PROCEED”



Step 3: Confirm nomination details

This is the final confirmation before the nomination is submitted and saved.

Review the details of the nomination. If correct, click “SUBMIT”



NOTE: You may want to print this page for your records.

SUCCESS! You have just recognized someone!

A confirmation page will appear. You will also receive a confirmation e-mail.

TIP: Remember, there is a 30-minute timeout. You need to complete the entire nomination process in under 30 minutes. If you expect this activity to take longer, you may want to compose your message into Word and copy/paste into the tool.



eCard – Sample Notification E-mail(1) Nominator confirmation (in English)

(2) 1st level leader cc: e-mail(in English)

(3) eCard to recipient (language specified by nominator)

Three e-mails are generated when an eCard is sent:(1) Nominator confirmation(2) 1st level leader cc: e-mail(3) eCard to recipient



One, Two, Three Carat Awards – Sample Notification E-Mail(1) Nominator confirmation (in English)

(2) 1st level leader – Request approval (in English)

(3) 1st level leader – Approval confirmation (in English)

More on next page

Six e-mails are generated when an award is sent:



One, Two, Three Carat Awards – Sample Notification E-Mail(4) Nominator approval

confirmation (in English)

(5) 2nd level leader cc: e-mail (in English)

(6) Award to recipient (language specified by nominator)



Diamond Keepsake Awards –Notification E-Mail

E-mail processing is essentially the same as One, Two, Three Carat – however, 1st and 2nd level leader approval is required:

(1) Nominator Confirmation(2) 1st Level Leader Approval Request(3) 1st Level Leader Approval Confirmation(4) 2nd Level Leader Approval Request(5) 2nd Level Leader Approval Confirmation(6) Nominator Approval/Disapproval Confirmation(7) 3rd level leader cc: e-mail(8) Award recipient

12/28/2006 DOW CONFIDENTIAL - Do not share without permission

Redeeming Your Gift Certificate Award



Redemption Process• Once award approved by supervisor, employee is notified by e-mail

and can immediately select a merchant from on-line lists.• Awards can be redeemed immediately if merchant chosen has online

shopping capability.• Award is processed by Globoforce and selected gift certificate

mailed to employee at the address given at the time of award selection.

• Cash (in lieu of a gift certificate) will be delivered in countries where there are not an adequate number of merchants available

•Goal is to offer gift certificates in all countries after further merchant development



Redemption Process• Employee receives an email with Award ID number• Link in email to Globoforce trusted website• Employee can also contact Globoforce customer service



• On the Dow Intranet under Keyword RECOGNITION

• You can also navigate through PS Finder in the ‘Performance Expectations’ Section

• Listed as Recognition@Dow


From the Dow Recognition Home Page, click on “Start Recognition@Dow”

Redeeming from Globoforce Web Site



Recognition@Dow Landing PageFrom here you can redeem an award. Start by choosing your language

and then click the “redeem my

award” buttonThe link in your award e-mail will take you right to the landing page.



When redeeming, employee needs to select country where they plan to spend their award – normally it will be in home country



Employee selects shopping category and then selects merchant

Click “go ” to select merchant

For online merchants, select the “Shopping Online” category. (All other categories are

for “bricks and mortar” stores.)



Employee types in gift certificate quantity(not value)

Click “PROCEED”

You then order your Gift Certificate



Employee needs to fill in address where gift certificateneeds to be emailed or mailed to (You can also “give” award

to someone else by choosing their address)

If giving your gift certificate to someone else, you can type a

message to the person

Choose an ideal dispatch date

Read an agree to terms & conditions/privacy policy

Click “PROCEED”



Employee needs to “pay” for the award using their award ID

Employee may also increase the value of their award by adding their own personal

credit card informationDow ProCards may not be used here

Click “PROCEED”

The award ID is located on the email from Globoforce or on the “My Awards” tab



If OK, click “PLACE ORDER”

Order Verification Page Review the details of the gift certificate order.

NOTE: Once submitted, this order is “final”. You will be charged a fee to exchange the gift certificate for another merchant.



Order Confirmation PageYou will receive an e-mail confirming your order and

includes a tracking ID.

You should receive your gift certificate in the mail within about 2 weeks. If you select an online merchant, e-mail notification is

typically within 24 hours.



You can track your gift certificate order from here



My AwardsMy Awards Page

- Displays past and current awards

- Employee can obtain Award ID and start redemption process



Miscellaneous Redemption Information

• Merchant offering continues to be developed– “cash in lieu” is being offered in countries without merchant selection

• Merchant selection– some merchants are on-line and others are “bricks & mortar”– on-line and “bricks & mortar” gift certificates are not interchangeable

• Employees must have internet access if they choose on-line merchants (either at work or at home)– if employee does not have internet access (at Dow or at home), then

the employee needs to select a bricks & mortar merchant



Award Redemption Policies• Once you submit your gift certificate order, it is “final”. Because of the additional

time/expense for exchanging gift certificates, you would need to mail the gift certificate back and an exchange fee would be deducted from the award value.

• Globoforce needs to be contacted within 3 months of redemption, if you do not receive your gift certificate.

• An award given to you will expire a year from the date it is awarded, so take note of the expiration date in the award notification from Globoforce.

• Since you have a year to redeem your award, you may choose to “bank” or “save” an award for redemption at a later date, potentially in combination with other awards you may also receive during that 12 month period.

• You can redeem gift certificates from participating merchants anywhere in the world, but you will have to bear all taxes and shipping charges imposed by the merchants for delivering the purchases you made with the gift certificates.

• Gift certificates issued by merchants also have a validity period, so remember to use your gift certificates before they expire.



Taxes

• All Gift Certificates will be grossed up – applicable employee taxes paid by Dow when required.

• All applicable taxes on cash awards (Diamond Keepsake level only) will be paid by employee – same as before meaning award is not grossed up

• All tax and payroll questions should be directed to local tax orpayroll representatives



Contacts or Additional Information

• Additional FAQs can be found on the Recognition@Dow web site– Keyword: Recognition, then “Recognition@Dow Frequently Asked

Questions”• Contact HR Service Center• Contact Globoforce if issues with receipt of gift vouchers



What We Each Can Do … NOW

• Building a culture of appreciation and recognition starts with each of us.– Just do it! Recognition is important – make it part of your daily

activities and conversations. Remember: There are many ways to recognize someone

– Learn more about the importance of recognition and tips on how to do it well. Dow Keyword: Recognition.

recognition@dow · recognition@dow -- peer-to-peer nomination 12/28/2006 dow confidential - do not...

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