Reclaiming Higher Ground: Creating

Organizations that Inspire the Soul

Reclaiming Higher Ground: Creating

Organizations that Inspire the Soul

The Secretan Leadership Retreat

There is more to life There is more to life than increasing its than increasing its

speed.speed.

Mahatma GandhiMahatma Gandhi

PerformanPerforman

cece

Since the invention of Since the invention of modern psychology by modern psychology by

Carl Jung, Sigmund Carl Jung, Sigmund Freud and others 100 Freud and others 100

years ago, we have relied years ago, we have relied on our ability to on our ability to

manipulate, control and manipulate, control and exploit the personality, exploit the personality, and the ego, in order to and the ego, in order to motivate performance.motivate performance.

Since the invention of Since the invention of modern psychology by modern psychology by

Carl Jung, Sigmund Carl Jung, Sigmund Freud and others 100 Freud and others 100

years ago, we have relied years ago, we have relied on our ability to on our ability to

manipulate, control and manipulate, control and exploit the personality, exploit the personality, and the ego, in order to and the ego, in order to motivate performance.motivate performance.

DELAYERINGDELAYERING DOWNSIZINGDOWNSIZING RESTRUCTURINGRESTRUCTURING RE-ENGINEERINGRE-ENGINEERING CUSTOMER SERVICECUSTOMER SERVICE TQMTQM SELF-DIRECTED TEAMSSELF-DIRECTED TEAMS

The Technology of The Technology of PERSONALITYPERSONALITY

DELAYERINGDELAYERING DOWNSIZINGDOWNSIZING RESTRUCTURINGRESTRUCTURING RE-ENGINEERINGRE-ENGINEERING CUSTOMER SERVICECUSTOMER SERVICE TQMTQM SELF-DIRECTED TEAMSSELF-DIRECTED TEAMS

SOULSOULThe Technology of The Technology of

PERSONALITYPERSONALITY

VALUESVALUES MEANINGMEANING BEAUTYBEAUTY LOVELOVE TRUTHTRUTH HIGHER PURPOSEHIGHER PURPOSE INTEGRITYINTEGRITY TRUSTTRUST AUTHENTICITYAUTHENTICITY

Engaging the Engaging the SOULSOUL

Profit is like Profit is like oxygen: oxygen:

essential for our essential for our survival but not survival but not the reason for the reason for our existence.our existence.

King Arthur and the Knights of the Round Table

WHOM WHOM DOES IT DOES IT SERVE?SERVE?

WHOM WHOM DOES IT DOES IT SERVE?SERVE?

The The Holy Holy GrailGrail

The Archetypes of The Archetypes of LeadershipLeadership

The WarriorThe Warrior

The MentorThe Mentor

The ServantThe Servant

Where love rules, there is Where love rules, there is no will to power; and where no will to power; and where power predominates, there power predominates, there love is lacking. The one is love is lacking. The one is the shadow of the otherthe shadow of the other

Carl Gustav JungCarl Gustav Jung

WE ARE WE ARE UNDER THE UNDER THE

SAME SAME SPELL...WE SPELL...WE

HAVE HAVE FORGOTTEN FORGOTTEN HOW TO ASK HOW TO ASK QUESTIONSQUESTIONS

Asking the Right QuestionsAsking the Right Questions Are we building a Sanctuary?Are we building a Sanctuary?

Asking the Right QuestionsAsking the Right Questions Are we building a Sanctuary?Are we building a Sanctuary? Do we make profits of which our Do we make profits of which our

souls can be proud?souls can be proud?

The non-spiritual approach to people…

““I should fire you, but I don’t believe in mixing I should fire you, but I don’t believe in mixing business with pleasure”business with pleasure”

Reengineering:Reengineering:

Dan Bollom, former CEO of Wisconsin Public Service

Corporation

Asking the Right QuestionsAsking the Right Questions Are we building a Sanctuary?Are we building a Sanctuary? Do we make profits of which our Do we make profits of which our

souls can be proud?souls can be proud? Do we tell the truth and keep our Do we tell the truth and keep our

promises?promises?

Asking the Right QuestionsAsking the Right Questions Are we building a Sanctuary?Are we building a Sanctuary? Do we make profits of which our Do we make profits of which our

souls can be proud?souls can be proud? Do we tell the truth and keep our Do we tell the truth and keep our

promises?promises? Are we communicating with the Are we communicating with the

language of love not war?language of love not war?

““I need reassurance Miss Kimble. Send someone in on his hands I need reassurance Miss Kimble. Send someone in on his hands and knees.”and knees.”

Spirit the Wonder DogSpirit the Wonder Dog

Asking the Right QuestionsAsking the Right Questions Is our work joyful?Is our work joyful?

FEARFEARFEARFEARDECAYDECAY

IMPOTENCEIMPOTENCE

LOW SELF-ESTEEMLOW SELF-ESTEEM

LOSS OF CONTROLLOSS OF CONTROL

STRESSSTRESSSTRESSSTRESS

ACTH & CGRPACTH & CGRP

SUPPRESSEDSUPPRESSEDIMMUNE SYSTEMIMMUNE SYSTEM

DIS-EASEDIS-EASE& BURN-OUT& BURN-OUT

HYPOTHALAMUSHYPOTHALAMUS & PITUITARY& PITUITARY

LOVELOVELOVELOVELEARNINGLEARNING

MASTERYMASTERY

HIGH SELF-ESTEEMHIGH SELF-ESTEEM

CONTROLCONTROL

INSPIR-ATION

INSPIR-ATION

IMMUNE SYSTEMIMMUNE SYSTEM ACTIVATEDACTIVATED

““HIGH”HIGH”

HYPOTHALAMUSHYPOTHALAMUS & PITUITARY& PITUITARY

ENDORPHINSENDORPHINSAND OPIATESAND OPIATES

There are 50 ways to There are 50 ways to leave your lover but leave your lover but only six exits on this only six exits on this

plane. plane. Southwest AirlinesSouthwest Airlines

Grace

Grace: from gratus, Latin for pleasing

divine influence; thoughtfulness towards others; good will; beauty and

NEVER GO TO SLEEP ANGRY WITH YOUR

SPOUSE

NEVER GO TO SLEEP ANGRY WITH YOUR

SPOUSE

Asking the Right QuestionsAsking the Right Questions Is our work joyful?Is our work joyful? Is our work rewarding - to the Is our work rewarding - to the

personality personality andand the soul? the soul?

salarysalary bonusbonus perksperks health benefithealth benefit vacationvacation promotionpromotion motivationmotivation titletitle incentiveincentive

WE TEND TO WE TEND TO REWARD THE REWARD THE PERSONALITY...PERSONALITY...

HOW DO WE REWARD?HOW DO WE REWARD?

emptinessemptiness meaninglessnessmeaninglessness vague-depressionvague-depression disillusionment disillusionment

about marriage, about marriage, family, and family, and relationshiprelationship

a loss of valuesa loss of values yearning for yearning for

personal fulfillmentpersonal fulfillment a hunger for a hunger for

spiritualityspirituality

AND IGNORE THE AND IGNORE THE NEEDS OF THE NEEDS OF THE

SOULSOUL

The most frequently treated The most frequently treated emotional complaintsemotional complaints

emptinessemptiness meaninglessnessmeaninglessness vague-depressionvague-depression disillusionment about marriage, disillusionment about marriage,

family, and relationshipfamily, and relationship a loss of valuesa loss of values yearning for personal fulfillmentyearning for personal fulfillment a hunger for spiritualitya hunger for spirituality

Thomas Moore, Care of the Soul, 1992Thomas Moore, Care of the Soul, 1992

Asking the Right QuestionsAsking the Right Questions Is our work joyful?Is our work joyful? Is our work rewarding - to the Is our work rewarding - to the

personality personality andand the soul? the soul? Are we creating beauty - a Are we creating beauty - a

Soulspace?Soulspace?

Beauty captivates the Beauty captivates the flesh in order to obtain flesh in order to obtain

permission to pass permission to pass right through to the right through to the

soulsoulSimone WeilSimone Weil

Asking the Right QuestionsAsking the Right Questions Is our work joyful?Is our work joyful? Is our work rewarding - to the Is our work rewarding - to the

personality personality andand the soul? the soul? Are we creating beauty - a Are we creating beauty - a

Soulspace?Soulspace? Do we win without creating losers?Do we win without creating losers?

The Mother Teresa Theory

Asking the Right QuestionsAsking the Right Questions Is our work joyful?Is our work joyful? Is our work rewarding - to the Is our work rewarding - to the

personality personality andand the soul? the soul? Are we creating beauty - a Are we creating beauty - a

Soulspace?Soulspace? Do we win without creating losers?Do we win without creating losers? Have we replaced rules with trust Have we replaced rules with trust

and judgment?and judgment?

Nordstrom Department Stores

Asking the Right QuestionsAsking the Right Questions Have we eliminated bureaucracy Have we eliminated bureaucracy

and hierarchy - the negative and hierarchy - the negative energy of organizations?energy of organizations?

Asking the Right QuestionsAsking the Right Questions Have we eliminated bureaucracy Have we eliminated bureaucracy

and hierarchy - the negative and hierarchy - the negative energy of organizations?energy of organizations?

Do we nourish creativity?Do we nourish creativity?

““Now then, does anybody else have a Now then, does anybody else have a stupid suggestion?”stupid suggestion?”

““Now then, does anybody else have a Now then, does anybody else have a stupid suggestion?”stupid suggestion?”

Asking the Right QuestionsAsking the Right Questions Have we eliminated bureaucracy Have we eliminated bureaucracy

and hierarchy - the negative and hierarchy - the negative energy of organizations?energy of organizations?

Do we nourish creativity?Do we nourish creativity? Do we honor and invest in Do we honor and invest in

learning?learning?

Asking the Right QuestionsAsking the Right Questions Have we eliminated bureaucracy Have we eliminated bureaucracy

and hierarchy - the negative and hierarchy - the negative energy of organizations?energy of organizations?

Do we nourish creativity?Do we nourish creativity? Do we honor and invest in Do we honor and invest in

learning?learning? Do we treat each other as sacred?Do we treat each other as sacred?

Quality as a Quality as a Sacred TrustSacred Trust

Asking the Right QuestionsAsking the Right Questions Are we building a Sanctuary?Are we building a Sanctuary? Do we make profits of which our Do we make profits of which our

souls can be proud?souls can be proud? Do we tell the truth and keep our Do we tell the truth and keep our

promises?promises? Are we communicating with the Are we communicating with the

language of love not war?language of love not war?

Asking the Right QuestionsAsking the Right Questions Is our work joyful?Is our work joyful? Is our work rewarding - to the Is our work rewarding - to the

personality personality andand the soul? the soul? Are we creating beauty - a Are we creating beauty - a

Soulspace?Soulspace? Do we win without creating losers?Do we win without creating losers? Have we replaced rules with trust Have we replaced rules with trust

and judgment?and judgment?

Asking the Right QuestionsAsking the Right Questions Have we eliminated bureaucracy Have we eliminated bureaucracy

and hierarchy - the negative and hierarchy - the negative energy of organizations?energy of organizations?

Do we nourish creativity?Do we nourish creativity? Do we honor and invest in Do we honor and invest in

learning?learning? Do we treat each other as sacred?Do we treat each other as sacred?

““Look, Joanna, I’ve told you over and over, I don’t have time Look, Joanna, I’ve told you over and over, I don’t have time for caring and sharing when I’m moving and shaking.” for caring and sharing when I’m moving and shaking.”

““Look, Joanna, I’ve told you over and over, I don’t have time Look, Joanna, I’ve told you over and over, I don’t have time for the soul when I’m focussed on personality.” for the soul when I’m focussed on personality.”

OURNEMANT OURNEMANT of GOHORTof GOHORT

OURNEMANT OURNEMANT of GOHORTof GOHORT

IT WILL TAKE IT WILL TAKE COURAGE TO ASK COURAGE TO ASK THE RIGHT THE RIGHT QUESTIONS, THAT QUESTIONS, THAT WILL BREAK THE WILL BREAK THE SPELL AND INSPIRE SPELL AND INSPIRE OUR SOULS...OUR SOULS...

Courage is the virtue Courage is the virtue on which all other on which all other

virtues mount. virtues mount. Clare Booth LuceClare Booth Luce

Life is either a daring Life is either a daring adventure, or nothingadventure, or nothing

Helen KellerHelen Keller

Never doubt that a small Never doubt that a small group of thoughtful, group of thoughtful,

committed people can committed people can change the world. Indeed, it change the world. Indeed, it is the only thing that ever is the only thing that ever

has.has.Margaret MeadMargaret Mead

Is your work Is your work smaller than your smaller than your

soul?soul?Mathew Fox, “The Reinvention of Mathew Fox, “The Reinvention of Work, 1994, HarperSanFranciscoWork, 1994, HarperSanFrancisco

WHOM WHOM DOES IT DOES IT SERVE?SERVE?

WHOM WHOM DOES IT DOES IT SERVE?SERVE?

The The Holy Holy GrailGrail