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CURRICULUM VITAE

First Name: Aboud

Surname: Mohamed

Other Name: Said

Date of Birth: 31st January, 1985

Place of Birth: Dar-es-salaam, Tanzania

Sex: Male

Marital Status: Married

Languages: English, Kiswahili

Nationality: Tanzanian

Religion: Muslim

Permanent Address: P.O.Box 7313 Dar es Salaam

Mobile Phone: +255 713250102

E-Mail: [email protected]

Languages & Degree of Proficiency

Language Speaking Reading Writing

English Fluent Fluent Fluent

Kiswahili Fluent Fluent Fluent

Arabic Average Average Average

2.0 Master of Business and Management

College: Woodfield University

Award: Master of Business and Management in Finance

Year: 2011-2012

2.1 IGOCP Certification

College: International Guide of Certified Professionals

Award: Certificate of Small business management career

Year: November 29, 2012

2.2 Postgraduate

College: The Institute of Finance Management (IFM)

Award: Postgraduate of Business Administration

Year: 2010-2011

2.3 Cisco Certified Network Associate

College: New Horizons Computer Learning Centre

Award: Certificate Awarded

Year: 2010

1.0 Personal Particulars

2.0 Academic Qualification

mailto:[email protected]

2.4 Advanced Marketing Proficiency Course

College: Marketing Class Tanzania

Award: Certificate of Professional Marketing

Year: 2010

2.5 Customer Care Proficiency Course


Award: Certificate Professional Customer Care

Year: 2010

2.6 Advanced Professional Selling


Award: Certificate of Professional Selling

Year: 2010

2.7 Undergraduate


Award:Advanced Diploma in Information Technology

Year: 2009

2.8 Certificate


Award:Certificate in Information Technology

Year: 2006

2.9 Advanced Level Secondary School

School: Azania Secondary School

Subjects: Physics, Chemistry, Math’s (PCM)

Award:Advanced Certificate of Secondary Education

Years: 2005

2.10 Ordinary Level Secondary School

School: Ubungo Islamic secondary school

Award:Certificate of Secondary Education

Year: 2002

Feb 2014 – Present

Company: Citibank Tanzania Ltd

Position: Electronic Banking Supervisor

Feb 2012 – 2014


Position: Product Capabilities Support

Feb 2010 – Jan 2012


Position: Electronic Bank/Implementation Support

Jan 2008 – Dec 2009

Company: Barclays Bank Tanzania

Position: Windows Platform/Application Support Analyst

July 2007 – Jan 2008

Company: Barclays Bank Tanzania

Position: Network/System Administrator

3.0 Employment Record

Name of Assignment or Project: Emirates CFX On-Boarding

Year: 2011

Location: Dar es Salaam Tanzania

Client: Emirates Tanzania Ltd

Main Project Features: On boarding Emirates on the CFX platform

Activities Performed: Citi provided Emirates with the CFX payment platform for use in

paying their local suppliers, taxes, utilities, inter-bank transfer as well as cross border

fund transactions

Name of Assignment or Project: Serengeti SAP – Chui Project

Year: 2012


Client: Serengeti Breweries Ltd (SBL)

Main Project Features: Integrating Serengeti’s current accounting package (SAP) with

Citibank’s CFX platform

Activities Performed: Citi provided SBL with their payment platform CFX for use on

local supplier payments, taxes, utilities, inter-bank transfer as well as cross border fund

transactions. Worked with the client through their design phase, User Acceptance Testing

and supported them until they went live.

Name of Assignment or Project: PPF CFX On-Boarding

Year: 2012


Client: Parastatal Pensions Fund (PPF)

Main Project Features: Integrating PPF current accounting package with Citibank’s

CFX platform

Activities Performed: Citi provided PPF with their payment platform CFX for use on

local supplier payments, taxes, utilities, Salary’s, inter-bank transfer as well as Pension

fund transactions. Worked with the client through their design phase, User Acceptance

Testing and supported them until they went live.

Name of Assignment or Project: Mantra

Year: 2012


Client: Mantra Tanzania Ltd

Main Project Features: Integrating Mantra new accounting package (DataSaint) with

Citibank’s CFX platform

Activities Performed: Citi provided Mantra with their payment platform CFX for use on

local supplier payments, taxes, Salary, Reports, Reconciliation, utilities, inter-bank

transfer as well as cross border fund transactions. Worked with the client through their

design phase, User Acceptance Testing and supported them until they went live.

3.0 Accomplished Projects

TECHNICAL EXPERTISE

Operating systems, Windows 9x & ME, Windows 2000 Professional & Server,

Networking, Protocols, Windows XP & Vista, Windows Server 2003 Server.

Linux and Apple Macintosh Operating Systems.

Hardware and Software:

Avaya Contact Centre Express, Communication Management

System, Avaya IP Phones, Witness Contact Store.

MS Office Suite, Norton Anti-Virus & Utilities, Kaspersky Anti-

Virus, AVG Anti-Virus, McAfee Anti-Virus and Bit Defender

Anti-Virus.

Active Directory, IIS, DNS, DHCP, FTP, SMTP, POP3, TFTP.

Firewall, IDS, IPS, Proxy Servers.

LAN, WAN, WLAN, TCP/IP, IPX/SPX, SNMP, QoS, VLAN,

VTP and ICMP.

RIP, IGRP, EIGRP, OSPF, PPP, Frame-Relay, FDDI,

Gigabyte Ethernet, Fast Ethernet and ATM.

Microsoft 2005 Communication Server

VoIP & VPN Security and Web Security

Cisco Routing and Switching

Network, Wireless and Mobile Security

Router Security

Information Security Management System

I successful managed to accomplish the following projects which demonstrate both

individual and team working abilities.

3.1 Photo viewing system

Name: Photo system

Function: The purpose of the System was to allow the cashier to view customer

Pictures hence to identify the user if the account belong to the customer

Client: Barclays Bank Plc

3.2 MDS and FOS server configuration

Name: Windows 2003 configuration

Function: Users for branch and supporting function


3.3 ATM configuration

Name: ATM

Function: install windows for ATM for Barclays ATM


3.4 Routers configuration

Name: Cisco switches

Function: Users for branch and supporting function


Citibank (Dar es salaam-Tanzania)

Treasury & Trade Operation

Electronic Banking Supervisor 2014 - To date

Online Banking Channels set up, training and Support Consultant,

Product Performance Management Responsible for maintaining product

scorecard (BI) (giving out the product performance reports on monthly basis)

Installation and maintenance of PayDirect (SFI) and Help desk Agent.

Managing and maintaining the new and existing customers subscribed to the

Electronic banking products through timely support, installation and training.

Managing the electronic banking system development and product

development of the electronic banking Products such as internet banking,

mobile banking, MT 940&950, Asycuda etc

Responsible for managing the electronically initiated funds transfer process through

Citidirect Online Banking.

Sales Support and Deal Accountability

Identifying Risk related incidents and timely reporting and ensuring closure

of the same,

Handling project initiatives related to the products in line with customer

requirements, products enhancements and documentations

Support ad-hoc initiatives and reviews driven in by Cash management (e.g.

Local initiatives which look at re-engineering, process improvements and

service improvement

Creation of new users and access levels in online banking channels.

Monitoring and researching the banking payment channels with other

commercial banks and mobile financials operators (MFOs)

Tracking and monitoring queries that are being logged by the Electronic

Banking Clients/Customers for resolution.

Provide support in new projects related to Cash Management

products(Online Banking)

4.0 Working Experience


Treasury & Trade Solution

Product Capabilities Support 2013 - 2014

Develop channel marketing programs for sales growth and revenue enhancement.

Supervise marketing team to plan and conduct campaigns, trade shows and other

promotional events.

Manage sales contracts and agreements with channel customers.

Ensure that customers are up-to-date with new products and enhancements.

Address sales related issues and conflicts in timely manner.

Evaluate existing marketing programs and recommend changes for improvements.

Develop profitable marketing plan based on industry trends and competitor activities.

Work with team in executing marketing plan to support product positioning and

branding initiatives.

Maintain marketing collateral such as whitepapers and case studies.

Maintain templates for sales proposals, whitepapers and reports.

Stay current on market trends, industry standards and competitors.

Inform management on potential competitive threats and propose corrective actions.

Monitor and manage expenses within allotted marketing budget.

Provide excellent customer services to ensure customer satisfaction and retention

Implement Cash & Trade Management product solutions, of varying size and complexity.

Project manage implementations by being the central point to both internal and

external customers

Oversee and track progress against the project plan deliverables and milestones

Co-ordinate Sales, Product Management, Customer Service and Operation partners to

ensure client satisfaction

Instrumental in secondary Sales effort, selling solution onwards to participating

subsidiaries

Either through own initiative, or through teams, be a pro-active member of the

department, working to reduce implementation cycle time.

Capable of resolving the most complex cash management related problems

Bring unique product knowledge and innovation to the attention of product and

implementation management.

Provide MIS and metrics on progress of deals managed and provide input to

management on customer implementation progress, and issues, for discussion with Sales

Managers, and Relationship Managers


Global Transaction Service

Electronic Banking / Implementation Support

2010-2013

Online Banking Channels set up, training and Support Consultant,

Product Performance Management Responsible for maintaining product

scorecard (BI) (giving out the product performance reports on monthly basis)

Installation and maintenance of PayDirect (SFI) and Help desk Agent.

Managing and maintaining the new and existing customers subscribed to the

Electronic banking products through timely support, installation and training.

Managing the electronic banking system development and product

development of the electronic banking Products such as internet banking,

mobile banking, MT 940&950, Asycuda etc

Responsible for managing the electronically initiated funds transfer process through

Citidirect Online Banking.

Sales Support and Deal Accountability

Identifying Risk related incidents and timely reporting and ensuring closure

of the same,

Handling project initiatives related to the products in line with customer

requirements, products enhancements and documentations

Support ad-hoc initiatives and reviews driven in by Cash management (e.g.

Local initiatives which look at re-engineering, process improvements and

service improvement

Creation of new users and access levels in online banking channels.

Monitoring and researching the banking payment channels with other

commercial banks and mobile financials operators (MFOs)

Tracking and monitoring queries that are being logged by the Electronic

Banking Clients/Customers for resolution.

Provide support in new projects related to Cash Management

products(Online Banking)

Barclays Bank (Dar es Salaam – Tanzania) Windows Platform and Application Support Windows Platform/Application Support Analyst: 2008 to 2009

Development and maintenance of relatively small applications e.g. Data ease,

Access and Excel applications.

Resolves computer user’s issues by troubleshooting and resolving software,

hardware and connectivity problems. Administration and maintenance of

Microsoft operating systems.

To assess all IT services to ensure delivery of business objectives.

Ensure that appropriate levels of monitoring of resources and system

performance are set.

Work with the technical team to prepare and keep the appropriate system

administration and configuration procedures.

Produce regular management reports which include current usage of

resources (people & systems), trends and forecasts.

To determine systems and resources utilization, performance service levels

and cost implications.

Work with the Finance on analyzing and monitoring the overall IT Budget.

Assess new technology and its relevance to the organization in terms of

performance and cost.

Manage technical third parties, perform risk assessment on technology

vendors and conduct service review meetings with the vendors.

Manage technology suppliers relationship for all procurement requirements

Report on performance against targets contained in SLAs

Maintain acknowledge of future demand for IT Services and predict the

effects of demand on performance service levels

Determine performance service levels that are maintainable and cost

justified

Recommend tuning of systems and make recommendations to IT

management on the design and use of systems to help ensure optimum use

of all systems resources

Recommend resolutions to performance related incidents and problems

Perform Regular and Ad-hocaudits to ensure all the IT services Complies

with the GRCB Standards.

Monitoring ARS (Action Request System) for trend analysis and producing

relevant MI to the Management

Daily, Weekly , monthly and annual reporting in all areas of IT

Ensuring consistent IT information flow across the business

Barclays Bank (Dar es Salaam – Tanzania) Network and System Administrator Network/System Administrator 2007-2008

Deployment, maintenance and administration of the Windows 2003

Server, Active Directory, IIS, DNS, DHCP, VPN and FTP Servers. Deployment, maintenance and administration of the Firewall, IDS, and IPS. Participate in a 24x7 call-out if required. Provide support to resolve complex, technical system and network problems. Troubleshooting and resolving hardware and software related issues and

providing 2nd/3rd level response to user problems. Performing systems backup on daily, weekly and monthly basis. To ensure maximum possible service availability and performance Define and improve all system and network operations processes. Manage external Vendors relationships and services. Manage internal/external application upgrades. Documents network problems and resolution for future reference Ensuring that all IT equipment complies with industry standards; Install, configure, upgrade and maintain hardware, systems, software and

network services, equipment and devices. Manage user accounts, permissions, email, and anti-virus, anti-spam. Monitoring network usage with Network Management applications. Perform troubleshooting analysis of servers, workstations, laptops and associated

systems. Providing training and technical support for users with varying levels

of IT knowledge and competence. Working closely with other departments and collaborating with other IT staff. Blackberry Enterprise Server Management

Advance understanding of WAN and LAN.

Extensive knowledge in server management i.e. Fujitsu Siemens Primergy, Hp

Proliant and Dell Power Edge.

End-user support and training new user to the system.

Monitor all servers to ensure they are not experiencing hardware issues.

Keep the data centre organized and efficient.

Troubleshoot physical problems and address issues within the facility.

Install and upgrade servers within the data centre, including server additions and

server removals.

Monitoring system performance along with tuning and capacity planning.

Monitoring: In-depth analysis and response for different servers

Perform capacity assessment for all BBT server room

Keep inventory of Hardware and Software installed at all BBT Datanters

Ensure regular checking are done for all Generators, UPS for all branches and

ACs for sever rooms

Immediately report and coordinated for resolution of any failure on power and/or

cooling systems

Understand all the Backup policies and standards for Barclays Bank Tanzania and

Barclays Group

Citidirect BE Mobile 2012 Award for Excellence

Awarded Certificate of Recognition of exceptional support and valuable

contribution to Citiservice team

Award of Excellence from Woodfied University

Certificate of Distinction from Woodfied University

Annual Barclays Group, Significant Technology Achievement Recognition STAR

Bronze and Gold AWARD Nov 2008

Nov 2008: Annual Barclays Group, Significant Technology Achievement

Recognition STAR AWARD

October 2008: Barclays Group Risk Assessment (DRACAS) Workshop,

Johannesburg, South Africa

June 2008: Barclays Group – Access Identity Management Workshop; Dubai,

UAE.

March 2008: Barclays Group Information Security Workshop, Dubai, UAE.

November 2007: Barclays Group eCipher Tool Training & Information Security

workshop, South Africa.

Programming skills with Visual Basic 6, C, C++ and HTML

Database Development skills in Ms Access, Oracle and MySQL

Computer Networking skills

Data Management and Administration Skills

Customer Relationship Management Skills

Marketing and Entrepreneurial Skills

General Business, Accounting and Microfinance Management Skills

According to my own assessment and other people comments I have found myself

with the following special abilities:

Ability to plan, design and organize projects

Ability to work independently under own supervision

Ability to work in a team from 2 to 10 members.

Ability to work under pressure while meeting deadlines

Ability to learn new knowledge and flexibility

6.0 Professional and Leadership Skills

7.0 Special Abilities

5.0 Awards

My hobbies and interests include the followings:

Drawing maps, objects, figures and animals

Traveling and Attending Events, Shows and Exhibitions

Physical Exercising

Browsing, Chatting, Watching TV, Listening Radio, Reading Newspapers and

Journals

Watching Wildlife Documentaries, movie

9.1 MR. ABDULHALY MOHAMED SURURU

CHIEF CIVIL AVIATION SECURITY & SAFETY

P.O.BOX 4742

ZANZIBAR -TANZANIA

TEL:+255 242231653 Ext 288

MOBILE: :+255 784359594

9.2 MR.HUSSEIN MOHAMED

MANAGING DIRECTOR AZAM MARINE

P.O.BOX 658

DAR ES SALAAM

MOBILE: +255 773888867

9.2 MR.SILVANO ILOMO

IT SUPPORT FOR MISNISTRY OF HEALTH AND SOCIAL WELFARE

P.O.BOX 9083

DAR ES SALAAM

MOBILE: +255 765942898

8.0 Hobbies and Interests

9.0 Referees