rebecca garcia resume 2014
TRANSCRIPT
Rebecca Garcia105 Springbrook Trail SE
Smyrna, GA 30082Cell-678-973-9911
Home678-424-1337 [email protected]
Objective
To obtain a customer oriented position that rewards my personal contributions toward the growth of the company with advancement, individual growth and challenging opportunities.
Skills
Bilingual (Spanish/English), excellent customer service skills, computer knowledge, 4.0 Amysis, Macess, CRM (CCA), Excel,
mircosoft outlook, casemaster
Experience
Terite Telecommunication, Marietta Ga 05/14-PresentBilingual CSR
1 Assist customers and spanish speakers with billing and cancellation of service, 2 Restore, purchase and replacement of products.3 Increase purchased mintues and data plans.4 Assist customer with new port in of another carrier number and with new
activation. 5 Assist customer with trouble shooting there phone service and reception
coverage in there área.
Bibby Financial Services, Kennesaw, GA 11/13 - 3/14 Bilingual Collateral Analyst
6 Follow up on new open invoices needing verifcation and payment status of due invoices.
7 Review Debtor web portal to get verifcation on open invoices and payment date on aged invoices for payment dates to be made on the aged invoices.
8 Speak to Account Payable Respresentative feedback so the account can be updated.
ARC Management, Kennesaw, GA 06/13 - 09/13
Bilingual Resprestative –Collections
9 Handle incoming calls from patient about overdue Emergency Room Doctor bill. 10 Assist in settleing the account or set up a payment plan.11 Confirm Insurance information that may be provided by Emergency Room
Doctor's.
Archdiocese of Atlanta Smyrna, GA 02/13 - 05/13
Receptionist
12 Answer phone call and forward calls to proper channel for assistance shoretel250 system.
13 Process mail date stamp mail and enter correspondence in the case master system.
14 Process pre trail case for divorce processing through the Catholic Church, processinternational correspondence.
15 Distribute mail to coworker's and process mail in the mail room.16 Process day's off for staff, forward e-mail, forward information to staff of 12
throughmircosoft outlook.
Peach State Health Plan Smyrna, GA 3/08 - 6/12
Bilingual Insurance Representative
17 Processing Georgia insured members through Medicaid and Peach Care fo kids programs.
18 Provide changes, process ID card request, and inform members ofservices offered through their insurance.
19 Issue reminders to members of recertification for the programassistance.
20 Provide Practitioners staff assistance with Primary Care Changeand issue and provide instructions of proper channels for claims and authorization for services.
21 Follow up with third party insurance for claim, vision, dental and Pharmaceutical services.
22 Advise members of medication and services requiring prior authorization.
23 Participated with Connection Department with outdoor events promoting the insurance Peach State Health Plan
Argyle Solution Kennesaw, GA 2/07-2/08 Bilingual Customer Service Representative
24 First process of medical billing service rendered in a hospital.25 Payment plan processed (monthly).26 Credit Card processed (Settlements).27 EOB Explantation of benifits explained to patients.28 Documents request for hospital write off by patients.29 Billing was processed for hospital in Ga, Ca, Tx.
Education Satellite Academy , New York , NY - Diploma
