realizing higher delivery productivity utilizing work measurement and real-time data
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Realizing Higher Delivery Productivity Utilizing Work Measurement and Real-Time Data. Chris Maughan Project Manager – Workforce Optimization Practice B.S. Industrial and Systems Engineering – The Ohio State University. Presentation Agenda. Introduction - PowerPoint PPT PresentationTRANSCRIPT
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Realizing Higher Delivery Productivity Utilizing Work Measurement and Real-Time Data
Chris MaughanProject Manager – Workforce Optimization PracticeB.S. Industrial and Systems Engineering – The Ohio State University
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Presentation Agenda
I. Introduction
II. Current and Future Operational Challenges in the Delivery and
Transportation Industries
III.Technology
IV.Work Measurement Applications
V. Examples of Success
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Introduction
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What are the key factors in a successful supply chain?
What are the major pieces of a typical supply chain?
FOCUS: Transportation, Delivery, Pickup FOCUS: Productivity
Introduction
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Current and Future Operational Challenges in the Delivery and Transportation Industry
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Labor Cost
Aging Workforce Higher Wages More Restrictions Cost of Healthcare and Benefits
Current and Future Operational Challenges in the Delivery and Transportation Industry
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Equipment Cost
Upgrading to better equipment Replacing aging equipment Regulatory costs Maintenance Fuel
Current and Future Operational Challenges in the Delivery and Transportation Industry
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Network Complexity
Customer Demands Innovation and Competition E-Commerce
Current and Future Operational Challenges in the Delivery and Transportation Industry
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Growth
Uncomfortably fast rates of growth E-Commerce Customer Habits
Current and Future Operational Challenges in the Delivery and Transportation Industry
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Technology
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Barcode Scanning
Specific timestamp Carries data such as quantity, time, equipment ID, employee
ID, product and location data, etc. Innovation in scanning – 3D barcodes, wearable units,
paperless labeling
Technology
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GPS Real-time location data Historical location data and movement Utilizing GPS for short-range
RFID Ability to track almost anything or anyone via a small chip Provides visibility and data linked to chip
Technology
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Data Accessibility and Storage
Advantages• Reduction in cost to store data• Data is more easily accessible•WMS and LMS systems utilize more data inputs
Challenges• Overwhelming amount of historical data• How should it be organized?• Using the right data
Technology
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Work Measurement Applications
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Engineered Labor Standards
Labor Management System• Organized and accessible data is in place• Organizes and reads multiple data inputs in multiple formats• Dynamic formulas that link to data inputs• Fully customizable for true discrete calculations• Built in Reporting functions
Work Measurement Applications
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Engineered Labor Standards
Engineering• Traditional time studies and work measurement at elemental
level• Build fixed and variable relationships between characteristics of
work that is being performed.• Variable relationships – Key Factor–Typical: per case, per item, per stop, per day, per trip–Possible: per vehicle movement, per scan type, per…
Work Measurement Applications
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Engineered Labor Standards
Engineering – Cont’d• Design relationships between data inputs and engineered
elemental data• Customize LMS to integrate all data inputs and engineering
data• Output accurate process models and discrete goal times• Custom-designed productivity reports
Work Measurement Applications
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Engineered Labor Standards
Engineering – Cont’d• Conduct process improvement via simulation within LMS
by changing data inputs to achieve optimal outcomes•Make process-design decisions based on virtual models
then implement for real operations
Work Measurement Applications
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Reporting, Planning, Executing
Reporting• LMS creates customizable operational reports• Utilize data to compare planned vs. actuals• Analyze trends and cross-references• Identify optimal relationships in data• Use for planning
Work Measurement Applications
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Reporting, Planning, Executing
Planning• Design more efficient routes•Model different plans in real-time to choose the optimal
setup based on data inputs• Continuous improvement capabilities• Positively impacts quality and service metrics
Work Measurement Applications
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Reporting, Planning, Executing
Executing•Monitor variance from plan at the elemental level and
address issues• “Fire fighting” can be replaced by proactive operations
management and supervision.• Link incentive pay to productivity as well as quality metrics
Work Measurement Applications
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Examples of Success
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Reduced percentage of re-handled cases from 12% to 7%. Reduced steps per case delivered from 55 to 45. Re-configured load inside trailer to decrease time at delivery
by 14%. Re-designed packaging on certain cases to reduce driver
handling time. Decreased average planned day of driver from 9.5 hours to 8.2
hours. Reduced average routes per day from 110 to 95. Increased stops per mile driven from 1.7 to 2.0.
Examples of Success