real-time digital banking with fast data - plus concepts 2 - 1425 - kevin pool... · events. •...
TRANSCRIPT
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© Copyright 2015 TIBCO Software Inc.
Real-time
Digital Banking
With Fast Data
Kevin Pool - Asia CTO
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© Copyright 2000-2013 TIBCO Software Inc.
2
Business is Evolving.
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Banking is Integrating into the Customers Life
OFFICE LUNCH SHOPPING DINNER
ACTIVE HOUSE HOLD INVESTOR STUDENT
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HIG
H V
ALU
E
HIGH TOUCH LOW TOUCH
SELF SERVICE
AUTOMATION
CONTEXTUAL CONVERSATIONS
LOW
VA
LUE
MOST PROFITABLE
LEAST PROFITABLE
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Digital forces change in the Enterprise
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© Copyright 2000-2015 TIBCO Software Inc.
The Integrated Citizen – Contextual Awareness
Marketing
• Campaign trending
above expectation
Sales
• New lead validated
• Contract reached W status
Operations
• Delay causing
check-in overflow
Operations
• Exceptional load
delivered to warehouse
IT
• No
messages
for past 5
mins
• Increasing
response
time
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Achieving Customer Single View
© Copyright 2000-2013 TIBCO Software Inc.
CO
RE
BA
NK
ING
SYSTEM UI
CIF
CORE Master
CA
RD
S
SYSTEM UI
CIF
CARDS Master
FIN
AN
CIN
G
SYSTEM UI
CIF
FIN Master
MASTER DATA SERVICES
CONTEXT SERVICES
PRODUCT CHANNEL RELATIONS
GLOBAL CUSTOMER MASTER
e-C
IF
e-C
IF
ANALYTICS SERVICES
ACCOUNTS/PR
ODUCTS
ACCOUNTS/PR
ODUCTS
INTERACTION INTERACTION
TRACK & TRACE TRACK & TRACE
UP-SELL/CROSS-
SELL
UP-SELL/CROSS-
SELL
e-CIF e-CIF
LOOKING GLASS
`
TIBCO
Platform
CIF CIF
e-CIF e-CIF
e-CIF e-CIF
e-CIF e-CIF
Operational View of the Customer
Operational View of the Customer
Master View of the Customer
Master View of the Customer
Analytical View of the Customer
Analytical View of the Customer
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YOUR WAIT TIME
WILL BE 24
MINUTES
4 ATM’s ARE AVAILABLE
2nd Street Branch
is 4 minutes away
and has no wait
2nd Street Branch
is 4 minutes away
and has no wait
AUTOMATED AND
PERSONALIZED
CUSTOMER
SERVICE
AUTOMATED AND
PERSONALIZED
CUSTOMER
SERVICE
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Drivers for Digitalization
Rapidly
Introduce New
Products & Services
Faster
Innovate
New Solutions
Through
Experimentation
Evolve
Create Processes
Prepared for Rapid
Evolution
Differentiate
Customer-centric &
Context-aware
Business
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Every Business Should Collect and Analyze Big Data
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Short-lived opportunities
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Critical timeframes
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© Copyright 2015 TIBCO Software Inc.
Find and Act on “Critical Business Moments”
“Business Moments” occur in Every Facet of Enterprise Operations, they drive competitive differentiation, customer satisfaction and business success!
Optimize Pricing Identify
fraud
Make cross-sell offers
Restock inventory
Reroute trucks
Deliver proactive customer service
Predict equipment failure & fix proactively Anticipate
and handle disruptions
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FAST DATA
• Business Moments
• Changes in Values require Rapid Response
• Quickly Declining Business Value
• BIG VALUE comes from processing and intelligently reacting in Real Time
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BIG DATA LETS YOU UNDERSTAND WHAT’S ALREADY HAPPENED
FAST DATA LETS YOU INFLUENCE WHAT’S ABOUT TO HAPPEN
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Time
Fast Response = Big Value
Business
Value
Business Event
Data Ready for Analysis
Analysis Completed
Decision Made
$$$$
$$$
$$
$ Action Taken
Value Increases
with Shorter
Response Times
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Issues with Traditional Data Processing
Store
Analyze
Act • Data collected from multiple sources and
periodically placed in a persistent store.
• Analytical processes against stored data
• Introduces too much “decision latency”
• Responses are delivered “after-the-fact”.
• Decisions are made on old and stale data.
• Maximum value is lost.
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The New Era: Fast Data Processing
© Copyright 2000-2015 TIBCO Software Inc.
Store
Analyze
Act
• Events are analyzed and processed in
real-time.
• Decisions are timely, contextual, and
based on fresh data.
• Decision latency is eliminated,
resulting in: Superior Customer Experience
Operational Excellence
Instant Awareness and Timely Decisions
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Ask Every Interesting Question Every Millisecond
Events
App App
Sensors Sensors Mobile / Web Mobile / Web
Automated Offers
Automated Offers
Streaming Analytics
Streaming Analytics
Social Social Social Social
Automated Decisions
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© Copyright 2000-2015 TIBCO Software Inc.
APIs Extend the Edge of the Enterprise
Channel Partners
3rd Party Developers Suppliers
Internal Reuse
APIs
API Provider Organization
Apps In-H
ou
se AP
Is Employees
Partners
Cloud APIs
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Real-Time, Visual, Business Operations
LiveView Continuous Query Processor
Dynamic aggregation
Dynamic aggregation
Live visualization
Live visualization
Alerts Alerts
Action Action Ad-hoc
continuous query
Ad-hoc continuous
query
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Real-Time Contextual Marketing
SHORTENED TIME-TO-MARKET BY
92%
21% INCREASE CONSUMER SPENDING
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Omni-Channel Contextual Engagement
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Real-time Contextual Architecture
Portal (HTTP/JSON)
Branch
Interface
CRM/IVR
Interface
Real-time
SMS/Mobile (SOAP/JSON)
EDC (ISO8583)
Real-time
Real-time
Real-time
Real-time
ATM (ISO8583) Real-time
Profiles &
Preferences
Scoring
Results
Target
Segments
Transaction
History
DWH
CRM
Analytics
DWH
Discover & Plan Define & Execute Monitor
Closed Loop Track and Trace
Real-time Customer Image (Reality Service)
Real-time Customer Image (Reality Service)
Contact Policy
Contact Policy
Context Optimization
Context Optimization
Aggregation Aggregation Real-time Eligibility Real-time Eligibility
Journey Tracking
TIBCO Event Based Marketing
Real-time Visibility and Adjustments
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BNY ConvergEx: Fraud / Compliance Analytics Fraud Compliance, risk & surveillance system built in record time, low cost
• Situation: Real-Time Compliance Requirement for Brokers – VortEx, the BNY ConvergEx dark liquidity agency brokerage, required a
new risk and compliance application to comply with SEC Rule 15c3-5
• Problem: Existing Commercial Products Lacking – Most existing products are not designed to provide an effective,
intuitive way of filtering and investigating large amounts of real-time events.
• Solution: CRSS, Based on TIBCO StreamBase – Developed and deployed the Compliance Risk Surveillance System,
which provides a simple, intuitive, ad-hoc way to view and investigate real-time events.
• Impact: Market Disruption, First Mover Advantage – Quadrupled employee productivity by allowing them to process more
data in less time. – Due to increased productivity, ConvergEx has expanded business
because they can take on – and manage the risk – of more trade flow.
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Real-Time Correlation Based on Timing and
Windows
Trade Orders
Trade Executions
Trade Cancels
Average Daily Volume
“WHEN any security that has 2 million shares or less in 30-day ADV AND has 25 or more cancels
BETWEEN 9:25AM AND 9:30AM, log as possible Spoof and STOP TRANSACTION”
“WHEN any security that has 2 million shares or less in 30-day ADV AND has 25 or more cancels
BETWEEN 9:25AM AND 9:30AM, log as possible Spoof and STOP TRANSACTION”
ALERT
9:25…………………………… 9:29:59
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27
“TIBCO makes it easy for our operations staff to
whittle 100 million trading events down
to the hundreds a day matter.
That enables us to fix compliance issues during the day
Instead of waiting for the end of the day
to do a forensic dig.”
- Bruce Osterover, Head of IT, BNY ConvergEx”
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Fraud: PayPal Risk Management Platform
TIBCO BusinessEvents – Real-Time CEP Platform
PayPal concepts
Fraud Detection
Rules
Payment flow state
machine
Account Devices
Transaction Funding
PayPal Messaging
Lo
gin
Eve
nts
Fu
nd
ing
Eve
nts
Pa
ym
en
t E
ve
nts
Ac
co
un
t E
ve
nts
Lead review Agents
Lead Creation
Statistical
Models
Risk
Databases
Data
Warehouse
BillMeLater Fraud Sciences
Auto-D Engine
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Prepaid Gift Card Fraud
Visualization Farm Visualization Farm
TXNs TXNs
Real-Time Fraud Cluster Real-Time Fraud Cluster
TIBCO StreamBase
Big Data Cluster Big Data Cluster
Hadoop
Stop large Redemptions
Stop large Redemptions
Stop too many redemptions at
one location
Stop too many redemptions at
one location
Monitor redemption limits
Monitor redemption limits
Correlation for redemption
skipping
Correlation for redemption
skipping
Mixed Graphs
Internal Users Internal Users
Business Analyst – create analytic views on real-time & historical data
Business Analyst – create analytic views on real-time & historical data
Publish Reports
Product research for gift card usage and patterns Product research for gift card usage and patterns Consume Reports
Executives for P&L, velocity monitoring Executives for P&L, velocity monitoring Consume Reports
Partner Access Partner Access
Wal-Mart business analyst logs in and checks card effectiveness
Wal-Mart business analyst logs in and checks card effectiveness
Target business analyst logs in and checks card effectiveness
Target business analyst logs in and checks card effectiveness
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A new blueprint to build applications
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Fast Data
turns Data
into Differentiation
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THE TIBCO PLATFORM IS UNIQUE IN ITS ABILITY TO SEEK,
UNDERSTAND AND RESPOND TO REAL-TIME EVENTS
Only TIBCO Has the Road to Fast Data
© Copyright 2000-2014 TIBCO Software Inc.