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READER SERVICES ANNUAL REPORT 2012-2013

To: Louise Berry, Director

From: Stephanie Anderson, Head of Reader Services

Date: October 1, 2013

What a year! Through a flood and a hurricane, from summer reading to fall book discussions, our

readers advisors have been hard at work making people happy. This year, Welcome Desk staff handled

thousands of questions, recommended thousands of books, and created thousands of great experiences

on Main Street. And weve also been trying new things, both in the Library and out in the community.

Many of the changes we made this year on Main Street were to enhance our readers advisory services.

Were always looking for ways to connect each reader with their perfect book. Since were fortunate to

have so much space on Main Street, weve been adding more book displays to increase the chances that

each patron will find that perfect book. It also makes it easier for us to be readers advisors when theresmore to look at! And in order to make sure all of our books get attention, weve changed one of the

displays on Main Street to be a semi-permanent themed display that focuses on lesser-known parts of

the collection, like books about pets, or our classics room.

Weve found that by adding a few new elements to the

displays, weve been able to really enhance the browsing

experience. Our LIBRARIAN FAVORITE bookmarks, seen to

the left, have been helping books fly out the door. In

addition, Amanda Goodman worked with us on a project

to make bookmarks for our recommended bookjourneysa new take on the traditional recommended

reading list. These bookmarks have opened up a whole

new way for patrons to learn about our staff

recommendations. Our staff picks display, always a

favorite amongst Darien readers, has been updated with

staff picks cards to help personalize the books we select.

Of all the changes weve made, the clear patron favorite has been extending the borrowing period of the

Express Books (seven days with one renewal), to 14-Day Books (fourteen days with no renewal). A few

months in, we are still hearing thank youso many of our patrons are busy people, and never felt theycould finish a book and get it back to us in a week! This has opened up a big swath of Main Street to a

whole new group of people, and has made it much easier to help patrons find that perfect book.

And what sort of readers advisor would I be if I didnt bring up our favorite books of 2012? We finally

settled on a top 10, which were: Tell the Wolves Im Home by Carol Rifka Brunt, Quietby Susan Cain, Far

From The Tree by Andrew Solomon, The Art of Hearing Heartbeats by Jan-Philipp Sendker, The Unlikely

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Pilgrimage of Harold Fryby Rachel Joyce, Mr. Penumbras 24-Hour Bookstore by Robin Sloan, Elsewhere

by Richard Russo, The End of Your Life Book Club by Will Schwalbe, Bring Up the Bodies by Hilary Mantel,

and Burn Down the Groundby Kambri Crews. So far 2013 has contained just as many gems, including

staff favorites Life After Life by Kate Atkinson, Transatlantic by Colum McCann, The Interestings by Meg

Wolitzer, The Middlesteins by Jami Attenberg, Me Before You by Jojo Moyes, The Boys In the Boatby

Daniel Brown, Five Days at Memorialby Sheri Fink, The Goldfinch by Donna Tartt, The Telling Room by

Michael Paternitioh dearstay tuned to see if we can actually limit ourselves to ten favorites in 2013.

We dont just help people at the Welcome Desk, though

we also try to find our readers where they are when

theyre not in the Library. Our staff was heavily involved

with the Librarys outreach efforts this year. We helped

hold down the fort in the early hours at the Darien train

station for a week of September, which is National Library

Card Sign-Up Month. We wanted to make sure our

commuters are signed up for library cards and know

about our ebook programs, since many commuters have

made the switch to reading electronically for a lighter

bag. As a result of the success of that outreach, we

improved our permanent presence at the stationthe

book rack seen to the right. We upgraded to a bigger

display and have been bringing books over every week to

maintain a small outpost of popular reading material.

Barbara Monin and Marianne Paterniti continue to do outreach to the seniors of Darien, and added

Maplewood to their schedule this year, bringing them up to three stops every month. They created nine

unique presentations, including Eight of the Most Influential Women in History,The Poetry and Art of

Flowers (in April, National Poetry Month), The Golden Age of Hollywood, and A History of American

Patriotic Music(featuring readers advisor Barbara Blake as the songleader). In addition, they keep

small lending libraries well-stocked in those locations, for patrons who arent able to visit us in person.

Our presence was also felt in the meetings of over one hundred book groups in Darien, as Marianne and

her book group team hosted two great programs this year to help book groups find great reads and

have richer discussions. On October 9th

, our short story leader, Carroll Stenson, led a popular workshop

on Hosting Better Book Groups. On May 7th

, we hosted the second annual Book Group Expo, which

featured presentations from library marketing reps about the best new books, as well as a visit from

author Michael Hainey (After Visiting Friends).

Many readers advisors went outside the Library not just to help patrons, but to become better

librarians, thanks to several fantastic professional development opportunities. Because we are lucky

enough that the book industrys annual trade show, Book Expo America, is held in New York City each

year, several readers advisors were able to visit for a day, learn about the best new releases, and make

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valuable contacts with book publishers. In addition, I went to ALA Midwinter and ALA Annual, the two

largest library conferences in America, where I not only kept up-to-date on publishing and library trends,

but also learned more about how other libraries are innovating with readers advisory and public

services. At the ALA Annual Conference, I was proud to represent the Library as a member of the

Random House Library Advisory Board and as a member of the Steering Committee of LibraryReads, a

new national initiative to highlight and enhance the power of library staff recommendations. Its a real

privilege for us to be able to attend these fantastic conferences and we learn so much from them

many of the new ideas were trying spring from the panels we attend and the great librarians we meet

there.

Finally, weve been stretching our RA wings online, too

thanks to our fall intern, Chantelle Uzan. Chantelle is a

Pinterest fanatic and helped us to develop how we could

use the popular social networking site to connect with

more readers, by sharing the book recommendations that

we make on Main Street with the wider world. In addition

to using Pinterest boards to create new way to browse our

Book in a Bag collection, weve also maintained a Real-

Time Book Recommendations board, where we post book

recommendations that we make to patrons in the library. In

addition, we improved the reach of Jens popular You Are

What You Read newsletter by selecting one or two reviews a week

to feature on a Main Street panel as well as on our Tumblr and Facebook pages. Though we will never

abandon our love of talking about books in person, its been fun to experiment with new ways of

reaching readers. We look forward to trying even more of them in the next year!