why the internet of things needs ai & interoperability to succeed

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© 2017 Nuance Communications, Inc. All rights reserved. Why IoT needs artificial intelligence and interoperability to succeed

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Page 1: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. Al l rights reserved.

Why IoT needs artificial intelligence and interoperability to succeed

Page 2: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 2

IoT arrived faster than anticipated.

2003 5.5 million new things

connected every

day this year

26 billion connected

devices by 2020

2016

0.08 connected devices

per person

3.64 connected devices

per person

and Gartner Source: CISCO IBSG, globalwebindex,

Page 3: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 3

“Devices” can mean a lot of “things”

Security

systems…

…all becoming connected to the cloud.

Cars…

Airplanes…

Fitness bands…

TVs…

Page 4: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 4

Once all devices become connected, technology becomes easier, faster – life altering.

Page 5: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 5

But is being “connected” enough?

Page 6: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 6

We need an IoT that is intelligent and interoperable – meaning, all of these “things” need to work together.

Page 7: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 7

But first things first…

Page 8: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 8

We need to engage with these systems in an intuitive way – a well-designed voice interface.

Page 9: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 9

Because within this conversation between man and machine is where the intelligence emerges.

Page 10: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 10

Voice makes it possible to clearly express your needs and wishes, allowing you to tap into and unleash IoT intelligence.

I’m travelling over the

holidays, so make sure

it looks like someone is

still home at night.

Ok, I’ll turn on the lights

at night.

Page 11: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 11

The easier IoT systems are to use, the more we’ll use them – and the more we use them – the more intelligent they become.

IoT use and improvement

Page 12: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 12

Consider the hundreds of services and media the IoT provides access to in the cloud… 92%

of everything we

do will be in the

cloud by 2020

That’s a lot of data to learn from.

Music

Streaming

Dining

Reservations

Banking Temperature

Control

Source: CISCO

Page 13: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 13

6 billion connected “things” will be actively requesting support from AI platforms by 2018

Source: Gartner

Page 14: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 14

To make our systems and devices smarter, IoT systems require AI to be applied to the vast amounts of data generated every day.

Page 15: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 15

So now we’re connected, conversational, and intelligent – IoT success, yes?

Page 16: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 16

So now we’re connected, conversational, and intelligent – IoT success, yes? Almost.

Page 17: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 17

A truly intelligent IoT ecosystem is one that works in harmony – an orchestra of devices and systems engaging one another to deliver powerful experiences.

Page 18: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 18

Our intelligent systems can sometimes be introverts – they don’t always talk to each other, and they lack interoperability.

Page 20: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 20

So why isn’t everything interoperable?

Page 21: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 21

Incompatible APIs… Devices, cars, and applications tied to disparate systems…

+ =

These things stand in the way of an interoperable IoT.

Page 22: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 22

And not all operating systems want to be friends – there’s branding and lots of valuable data at stake… not everyone wants to share.

Page 23: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 23

Tech “giants” have no incentive to create interoperability. Each company is competing to promote their own proprietary system.

Source: Altimeter

Page 24: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 24

But sharing is caring when it comes to IoT.

Page 25: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 25

The blend of artificial intelligence and interoperability will drive the IoT ecosystem forward in such a way that it will almost become invisible to our day to day.

Page 26: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 26

The most heavily used IoT programs are ones that make home life easier, more distinctive, and more pleasant.

Source: Harvard Business Review

Page 27: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 27

Turn up the heat.

For example: If you’d like to adjust the temperature while watching TV in your living room, the conversational assistant in your smart home will know to direct that request to your smart thermostat.

Page 28: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 28

If you’re in your car and you want to check your bank balance, your personalized automotive assistant knows to direct that to your virtual banking assistant.

What’s my

balance?

Page 29: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 29

The good news is that there are platforms and neutral parties emerging to connect the many elements of the IoT.

Page 30: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 30

Greenwave integrates technology from Nuance to connect devices and systems across consumer, industrial, and e-commerce market segments.

Page 31: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 31

And there are other consortiums, alliances, and partnerships driving forward IoT interoperability.

Source: TechBeacon

Page 32: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 32

Highly specialized interoperable systems for the car are also emerging, given that 250 million cars will be connected to the internet by 2020.

Source: Gartner

Page 33: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 33

Intelligent automotive assistants engage drivers using data in the car, from the driver, and from third-party sources.

Page 34: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 34

These in-car systems can access content and services beyond the dashboard, communicating with home systems.

Record the Patriots

game.

Page 35: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 35

If it can’t complete the task itself, it will direct to another device or agent that does know how to complete the task successfully.

Sure, I’ll let your home

assistant know.

Record the Patriots

game.

Page 36: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 36

So, being connected is only one piece of the bigger IoT puzzle…

Page 37: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 37

To be successful, the IoT needs to be intelligent, interoperable, and intuitive.

Page 38: Why the Internet of Things needs AI & interoperability to succeed

© 2017 Nuance Communications, Inc. All rights reserved. 38

The more intelligent and interoperable things are, the more intuitive they become…

…and the more we use them, the more they

learn, the more intelligent they

become.