why the internet of things needs ai & interoperability to succeed
TRANSCRIPT
© 2017 Nuance Communications, Inc. Al l rights reserved.
Why IoT needs artificial intelligence and interoperability to succeed
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IoT arrived faster than anticipated.
2003 5.5 million new things
connected every
day this year
26 billion connected
devices by 2020
2016
0.08 connected devices
per person
3.64 connected devices
per person
and Gartner Source: CISCO IBSG, globalwebindex,
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“Devices” can mean a lot of “things”
Security
systems…
…all becoming connected to the cloud.
Cars…
Airplanes…
Fitness bands…
TVs…
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Once all devices become connected, technology becomes easier, faster – life altering.
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But is being “connected” enough?
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We need an IoT that is intelligent and interoperable – meaning, all of these “things” need to work together.
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But first things first…
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We need to engage with these systems in an intuitive way – a well-designed voice interface.
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Because within this conversation between man and machine is where the intelligence emerges.
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Voice makes it possible to clearly express your needs and wishes, allowing you to tap into and unleash IoT intelligence.
I’m travelling over the
holidays, so make sure
it looks like someone is
still home at night.
Ok, I’ll turn on the lights
at night.
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The easier IoT systems are to use, the more we’ll use them – and the more we use them – the more intelligent they become.
IoT use and improvement
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Consider the hundreds of services and media the IoT provides access to in the cloud… 92%
of everything we
do will be in the
cloud by 2020
That’s a lot of data to learn from.
Music
Streaming
Dining
Reservations
Banking Temperature
Control
Source: CISCO
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6 billion connected “things” will be actively requesting support from AI platforms by 2018
Source: Gartner
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To make our systems and devices smarter, IoT systems require AI to be applied to the vast amounts of data generated every day.
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So now we’re connected, conversational, and intelligent – IoT success, yes?
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So now we’re connected, conversational, and intelligent – IoT success, yes? Almost.
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A truly intelligent IoT ecosystem is one that works in harmony – an orchestra of devices and systems engaging one another to deliver powerful experiences.
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Our intelligent systems can sometimes be introverts – they don’t always talk to each other, and they lack interoperability.
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Without interoperability,
40% of the potential benefits cannot be realized.
Source: McKinsey Global Institute
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So why isn’t everything interoperable?
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Incompatible APIs… Devices, cars, and applications tied to disparate systems…
+ =
These things stand in the way of an interoperable IoT.
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And not all operating systems want to be friends – there’s branding and lots of valuable data at stake… not everyone wants to share.
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Tech “giants” have no incentive to create interoperability. Each company is competing to promote their own proprietary system.
Source: Altimeter
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But sharing is caring when it comes to IoT.
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The blend of artificial intelligence and interoperability will drive the IoT ecosystem forward in such a way that it will almost become invisible to our day to day.
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The most heavily used IoT programs are ones that make home life easier, more distinctive, and more pleasant.
Source: Harvard Business Review
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Turn up the heat.
For example: If you’d like to adjust the temperature while watching TV in your living room, the conversational assistant in your smart home will know to direct that request to your smart thermostat.
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If you’re in your car and you want to check your bank balance, your personalized automotive assistant knows to direct that to your virtual banking assistant.
What’s my
balance?
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The good news is that there are platforms and neutral parties emerging to connect the many elements of the IoT.
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Greenwave integrates technology from Nuance to connect devices and systems across consumer, industrial, and e-commerce market segments.
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And there are other consortiums, alliances, and partnerships driving forward IoT interoperability.
Source: TechBeacon
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Highly specialized interoperable systems for the car are also emerging, given that 250 million cars will be connected to the internet by 2020.
Source: Gartner
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Intelligent automotive assistants engage drivers using data in the car, from the driver, and from third-party sources.
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These in-car systems can access content and services beyond the dashboard, communicating with home systems.
Record the Patriots
game.
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If it can’t complete the task itself, it will direct to another device or agent that does know how to complete the task successfully.
Sure, I’ll let your home
assistant know.
Record the Patriots
game.
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So, being connected is only one piece of the bigger IoT puzzle…
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To be successful, the IoT needs to be intelligent, interoperable, and intuitive.
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The more intelligent and interoperable things are, the more intuitive they become…
…and the more we use them, the more they
learn, the more intelligent they
become.