reactive to predictive a 90 day journey · workload analyzer device analyser sla manager governance...

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REACTIVE TO PREDICTIVE A 90 DAY JOURNEY PREVENTIVE Impact of incidents is minimized; Weakest links continuously identified and fixed REACTIVE Adhoc work on root cause analysis and temporary incident resolution PROACTIVE Intelligent Alert Management;Incident Classification; Domain specific workarounds for all incident categories PREDICTIVE Customized dashboards & notifications; Real-time insights to prevent weakest links & incidents; User Journey Validation

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Page 1: REACTIVE TO PREDICTIVE A 90 DAY JOURNEY · Workload Analyzer Device Analyser SLA Manager Governance APM Research & Development Obeya Domain Specific Solutions Server Monitoring Network

REACTIVE TO PREDICTIVE A 90 DAY JOURNEY

PREVENTIVE Impact of incidents is minimized; Weakest links continuously identified and fixed

REACTIVEAdhoc work on root cause analysis and temporary incident resolution

PROACTIVE Intelligent Alert Management;Incident Classification; Domain specific workarounds for all incident categories

PREDICTIVE Customized dashboards & notifications; Real-time insights to prevent weakest links & incidents; User Journey Validation

Page 2: REACTIVE TO PREDICTIVE A 90 DAY JOURNEY · Workload Analyzer Device Analyser SLA Manager Governance APM Research & Development Obeya Domain Specific Solutions Server Monitoring Network

ABOUT US...QualityKiosk Technologies is one of the world’s largest independent quality assurance providers.

We are headquartered in India and help provide Quality Assurance Solutions & Services to Clients of all sizes around the world.

Our end-to-end digital and enterprise quality assurance solutions are ideal for banking, financial services, insurance, automotive, telecom and e-commerce verticals to test their systems and applications for customer experience, compliance and performance. We offer technology platform driven quality assurance solutions including functional assurance, performance engineering, test automation and real-time user experience management & monitoring.

Currently, our company counts more than 50 of the Fortune 100 of India and 18 of the Fortune 500 companies around the globe as Client partners.

Page 3: REACTIVE TO PREDICTIVE A 90 DAY JOURNEY · Workload Analyzer Device Analyser SLA Manager Governance APM Research & Development Obeya Domain Specific Solutions Server Monitoring Network

Intelligent Alert Management

Zero FalsePositives

End UserJourney Mapping

RevenueLeakage

Prevention

Workload Analyzer

Device Analyser

SLA Manager

Governance

APM Research & Development

Obeya

Domain Specific Solutions

ServerMonitoring

NetworkMonitoring

AppDynamics

OS & Database

Real End UserMonitoring

SyntheticMonitoring

Batch &Schedulers

CustomerFeedback

ServiceManager

TestResults

Business ProcessMonitoring

AccelaratorsDomain ReadyAppDynamics

Applied Engineering

ReducedFrustrated Users

Real-time Actionable Insights

CapacityEstimation

QUALITYKIOSK ANALYTICS PLATFORM

Operation AnalyticsAlgorithms

Big DataAnalyser

Business AnalyticsAlgorithms

Capacity PlanningAlgorithms

Market ResearchInputs

End User JourneyEngineering

APM Centreof Excellence

INPUTS OUTPUTS

Banking

Retail

Insurance

Manufacturing

Telecom