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RDG Australian Retail Consumer Study 2012 RDG Australian Retail Consumer Study 2012

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RDG Australian Retail Consumer Study 2012

RDG Australian Retail Consumer Study 2012

RDG Australian Retail Consumer Study 2012

About us

We are a retail advisory and consulting practice

that builds retail channels and increases the

performance of existing retail businesses, in all

sectors, through our customized &

transformative ‘Business Fitness™’

methodologies.

“The wealth of industry experience

that Retail Doctor Group delivers will

always save valuable time and money

when you are trying to inject real

substance into your business plan to

achieve long-term measurable

success.”

“Built by retailers, for retailers”

Since 2005 we have partnered with our clients to

build powerful, award winning, sustainable, and

“fit” implemented retail. Ensuring our clients

consistently achieve above benchmarks, build

sales and margin results.

Our point of difference to many consultancies is that we roll up our sleeves and implement

solutions that ensure sustainable ‘business fitness’ is achieved.

RDG Australian Retail Consumer Study 2012

Bringing global insights to Australian retailers

As the Australian elected member of Ebeltoft Group,

we have more than 20 years of experience as retailers

and consultants in all retail channels, segments and

regions.

We use this expertise to provide innovative and

pragmatic solutions, ranging from strategy, concept

development and international expansion, to hands-on

implementation.

Today, members of the Ebeltoft network advise 80 of the

100 largest retail companies in the world.

www.ebeltoftgroup.com

Bringing Australian retail to the world

RDG Australian Retail Consumer Study 2012

› Strategy development

› Strategic brand positioning

› Strategy workshops

› Replicable distribution and format

planning)

› Economic forecasting (capital and

trading)

› Customer experience strategy

› Retail strategy advisory

Delivering the ‘Business Fitness’

implementation roadmap

› Brand aid

› Effective people

› Customer connection

› Visual impact (Format: on and offline)

› Category cardio

› Fiscal Physical

› Omni channel mix

› * Post health checks and advisory

Diagnose & Discovery

Strategise & Frame

Implementation & Deploy

› We get to know you, your

business, your goals and

determine how to increase your

‘business fitness’

› What is the marketplace

opportunity? Determined though

our combined understanding of the

consumer, marketplace (Global

and domestic) and the model

through to deployment, operational,

economic status.

The Fit For Business™ Process

1 2 3

RDG Australian Retail Consumer Study 2012

Diagnose & Discover

The Fit for Business™ Process

1

Understanding your organisational planning, vision, intent, organisational

alignment and capability, rationale, operating platform to underpin, data and

information planning

The over arching goal of this stage is to inform you as to current market

demographics, customer profiles, consumer perceptions, types of consumers

most attracted to your offer and the opportunities for growth in your offer.

We will work with our partners around the world for insight into global best

practice trends and case studies within your category. We review the Australian

market to determine the size, trends and opportunities available.

RDG Australian Retail Consumer Study 2012

We would visit each pre-determined retailer in turn and provide analysis of their business using our

proprietary ‘Fit for Business™’ scoring system. Utilising our proprietary ‘Business Fitness’ diagnostic

framework to review all important aspects that contribute to a successful business.

Strategy Sensor Strategy and operational alignment for growth positioning, point of difference, business replication capability. Your key business goals/project deliverables

Brand Aid Integrated communication channels, message on brand

Customer Connection Customer satisfaction and service / compliance

Effective People Metrics, alignment to strategy, capability and KPI’s

Category Cardio Working capital performance and ratio returns

Fiscal Physical Interpreting financials vs industry benchmarks

Visual impact Impact and relevance of in store experience (based on store visits)

Omni Channel Mix Identify your ideal mix of channels to market

Business insights & operational diagnosis

RDG Australian Retail Consumer Study 2012

From this research you will gain a deeper

understanding in;

• Your brand specific consumer personality profiles.

• What is the market appetite?

• Who is attracted to your offering?

Core consumer segments

• Who are your potential consumers?

• Their personality profiles.

• How to reach and convert them most effectively.

Growth Segments

• What does your brand stand for in consumers minds?

• How to most effectively position the brand through targeted marketing and branding.

• What is the ideal future positioning?

Brand Image

• Behaviours

• Perceptions

• Preferences

• Barriers

• Habits

• Their paths to purchase (what channels they use)

Consumer Behaviors & Motives • Which brand and

format treatments connect effectively with identified core segments?

Concept Testing

RDG Australian Retail Consumer Study 2012

Be inspired by the best.

Who is the best of breed globally and domestically?

What is the size of the prize?

From London to Shanghai, we will take a trip around the globe to look at global retail trends in your

category. Exploring the topics of innovation and leadership in your field.

We will conduct analysis of the marketplace both

nationally within Australia and globally.

We will provide you with global and local category

trends.

Utilising our Ebeltoft network of global partners we

will research into current developments in global

retail, and provide best practice examples within

your category.

RDG Australian Retail Consumer Study 2012

Strategise & Frame

Systematic integration of

insights from Phase 1

informing the ideal

strategic direction for the

brand.

The Fit for Business™ Process

With the objective:

• Review of the current brand proposition and

differentiation.

• Competitive marketplace considerations

including composition, trends and

opportunity analysis.

• Review of category trends.

• SWOT – understanding both context and

learning’s to date.

• Cross channel preparedness and capability

in key ‘fitness’ dimensions.

• Preparing the organization for growth and

change.

• Retail operations alignment to insights and

strategy.

• Effective people, culture, capability and

alignment to strategy.

• Operational benchmarks and performance

measurement.

• Drawing on all available insights, market

data and initial discussions.

2

Using the same Business

Fitness™ tools that have

helped many hundreds of

retailers to date, we facilitate

and guide the strategic

planning process

RDG Australian Retail Consumer Study 2012

Implement & Deploy

The Fit for Business™ Process

3

Using the strategy developed in

Phase 2 to produce a Fit for

Business™ implementation plan,

utilising our Fit for Business™

modules, to provide guidance for

how to implement the required

stages to achieve your goals.

Fit for Business™ Modules

Strategy Sensor Strategy and operational alignment for growth

Brand Aid Articulating and communicating a point of difference

consistently

Customer Connection Customer profile and how to attract and keep loyal

customers

Effective People Assessing organisation structure and staff capability

Category Cardio Improving stock and category performance

Fiscal Physical Interpreting financials vs industry benchmarks

Visual impact Store displays and experiences

Omni Channel Mix Identify your ideal mix of channels to market

RDG Australian Retail Consumer Study 2012

Bringing Strategy to life.

Our point of difference is that we don’t just leave you with the ‘what to do’, we continue

to work with you to implement solutions that make a real difference to your business.

Our insights tracking tool allows for the measurement and

tracking of customer opinion as strategy is implemented.

Our health checks are a follow up to ‘check in’ with your

progress to the fitness plan. All priority issues are revisited

against target and adjustments or recommendations are

made.

We can assist in the participation and ongoing advisory to the

retail planning and implementation.

The Fit for Business™ Process

RDG Australian Retail Consumer Study 2012

Some of our clients

2NDS World

Amcal

AMEX

AMP Capital Investors

Apple Next Byte

Australian Geographic

Balance

Bennett’s Book Shops

Ben Sherman

Berkelouw Books

Bluespirit

Bob Jane T-Mart

Camping World

Chantelle

Chatswood Chase

Collins Street Precinct

Colonial Shopping

Centres

Co-op

Denim Enterprises

Dunklin

Edments

Farage Fashion

Fieldforce

FIFA

General Pants Group

Glassons

Global Brands Group

Gloria Jeans

Gloster Fashion

Go Vita

GPT

Hallensteins

Hairhouse Warehouse

Herringbone

Hillam

Hills in Hollywood

Hutchinson 3G

Hutchinson Vodafone

ISRA

Jan Logan Jeweller

Jetty Surf

Jewelbox

La Biosthetique

Lacoste

Leading Edge Golf

Lee Wrangler

Lifeline

L’Occitane

Mao and More

Marketplace Leichhardt

Mega Fruit

Melbourne Central

Microsoft

Mitre 10

National Australia Bank

Nautica

Next Byte

Nextra

Nutra Life

The North Face

ODMA

Optus World

Oxfam Shops

Passionata

Performance Golf

Pink Zebra

Price Attack

Ramsay Hospitals

Reebok

Rockport

Running Bare Fashion

Salt Water Wine Surf

Sheike

Speedo Surf Dive Ski

Socrates

Sun Edison

St George Bank

Stockland

Super Retail Group

True Alliance

Tyreright

Ugg Australia

University of Wollongong

Vitaco

Verosol

Vinnies

Westfield

Whitcoulls

Telstra Shop

Terry White Pharmacy

Yamaha

RDG Australian Retail Consumer Study 2012

Client accolades Diagnose - Insights

“The ROI on this methodology

has been immediate and

profound. This is fantastic for

drilling into what really matters to

your customer and understanding

not only how, but most

importantly why they interact with

your brand.

We have a much clearer and

more customer centric view into

differentiating our Tyreright offer

as a result of RDG’s work with

our organisation.”

Discovery

“Retail Doctor Group are subject

matter experts and have a deep

knowledge and understanding of

the Retail Industry all the way

from the high level strategic view

right down to the tactical

execution.

The wealth of industry

experience that RDG delivers will

always save valuable time and

money when you are trying to

inject real substance into your

business plan to achieve long-

term measurable success.”

Strategise

“After a period of re-structure, I

was after a diagnostic and

refreshing of our retail business.

Brian and his team immersed

themselves into our business and

very rapidly became an intrinsic

part of our team.

The delivery was impeccable and

exactly what I was after. I have

not worked prior with a more

sophisticated, applied, diligent

group of people who at heart

have made our interests, their

interests.”

Implementation

“Retail Doctor Group has proven

to be a reliable and professional

resource for our business and

has taken the time to understand

our business needs, strategic

objectives and organizational

values.

They have contributed greatly in

diagnosing our business

capabilities and defining

achievable, sound ‘diagnostic’

solutions for our business.”

RDG Australian Retail Consumer Study 2012

Client accolades “Thank you for what you have

produced. I can't articulate just how

wonderful yesterday was for me both

personally and professionally. You've

just helped us shape the future of a

business that until now had grown

only organically by store openings.

Armed with this insight we're on

the precipice of becoming a major

Australian fashion player and our

success will be considered,

strategic and impactful.

I can't say thank you enough.”

Morgan Jenkins, Marketing Manager,

SHEIKE

“RDG was able to apply the Limbic

Brand Navigator system to the

combined Zafino management and

consumer insights.

This provided an in-depth report that

has helped the brand to not only

define its positioning but to

understand its consumer in more

detail including consumer

motivators, brand values, and

ultimately a brand position strategy.

From here we can work with our

agency to apply the findings to our

website, advertising, store design,

online marketing and product

development.”

Mindi Chisholm, Executive Director

Zafino Pty Ltd

“We engaged RDG to help us identify

our audience and also identify

opportunities for growth marketing.

We have found the Limbic Profiling

Method to be more specific to

emotional triggers for consumers

and their purchase decisions,

more so than traditional market

research.

Post our market survey, the

consumer insights report which was

delivered by RDG has been received

positively and has invigorated our

brand development planning and

serves as a practical lens to

validate our engagement tactics

and product development

decisions.”

Dia Patatoukos, Project Manager

“Retail Doctor Group undertook a

project for us which gave some very

interesting insights into cash usage &

personality types.

Based on the work done with RDG,

we were able to present this research

at an industry conference where it

was very well received and for many

in the audience presented unique

insights into how their industry is

changing.

We look forward to more such work

in the future - comprehensive,

detailed, insightful. Great job.”

Ben Thorpe, Director, Global

Marketing & Strategy, Glory Global

Solutions

RDG Australian Retail Consumer Study 2012

• Provision of a series of retail solutions that significantly enhance retail

capability.

• Greater cultural and retail capability alignment.

• Detailed retail channel and business insights diagnostics

Format: Australian Financial Institution

Store Locations: Australia wide

Number of Stores: 1,808 branches & service centres and 4656 ATMs

globally.

Merchandise Mix: Retail bank

Brief: The National Australia Bank has recently placed a large focus on its

retail banking capability as a major strategic and service differentiator. To

this end the NAB engaged the services of Retail Doctor Group to work with

their internal teams to evolve and refine the retail offer to customers and to

lead the journey towards the achievement of ‘the greatest shopping

experience in retail banking’.

Key data

Deliverables

Outcomes

• Enhanced retail branch design and format – working development of shop

and kiosk formats.

• 25% reduction in working capital investment

• 15% increase in economic productivity (as defined by the client)

We are delighted with the contributions Retail Doctor

Group has brought to our project. Already we can see

considerable added value, including a 25% reduction in

working capital investment, through the evolution of the

shop design and formats, a greater understanding of retail

matrix, and the integration of both that is required to build

an even more sustainable and leading retail banking

channel. We continue to work with Brian Walker and his

team at Retail Doctor Group in its capacity as a project

board advisor to the strategy implementation team.

Daniel Milentijevic, Manager - Capital Works National

Australia Bank

National Australia Bank (NAB) – Maximising touch points

RDG Australian Retail Consumer Study 2012

FIFA / Global Brands Group – Building a Global Brand

• This global retail strategy required a license approach with all country and

region nuances to be considered, across languages, cultures and

economic differences. Built on consumer research, market analysis and

market opportunity with strong focus on the customer experience.

We were consistently performing above all global

benchmarks in the economics of this project and early

stores are achieving impressive results. Retail Doctor

Group’s approach is not an off-the-shelf-one-size-fits-all

delivery; rather the outputs are really an outcome of truly

understanding the objectives of our retail business

approach, getting a feel for what the market is already

doing / where it is going - and ‘prescribing’ solutions to

effect increased performance.”

Peter Larum, Global Marketing Manager, Global

Brands Group

Format: International governing body of football

Store Locations: Global

Merchandise Mix: FIFA products retailed through key licensees and

retailers

Brief: GBG acquired the FIFA brand with a mandate to develop a global

retail channel of “football shops”. Retail Doctor Group was commissioned

to work with GBG to develop the operating strategy through to

implementation resulting in pilot stores successfully opening in Singapore,

London and Paris.

• Channel build in process. Stores opened in Singapore, London, Paris –

20% above target sales

• Full retail operating strategy and deployment plan provided

• Complete documentation of all retail systems and processes

including; licence documentation, compliance standards, KPIs, operations

manuals, visual merchandising guidelines, marketing and promotions

manuals, product knowledge manuals, evaluation formats, retail selling

and management training kits and reporting systems.

Key data

Deliverables

Outcomes

RDG Australian Retail Consumer Study 2012

I can't articulate just how wonderful yesterday was for

me both personally and professionally. You've just

helped us shape the future of a business that until

now had grown only organically by store openings.

Armed with this insight we're on the precipice of

becoming a major Australian fashion player and

our success will be considered, strategic and

impactful. I can't say thank you enough.”

Morgan Jenkins, Marketing Manager, SHEIKE

Sheike – Consumer Insights inspired business strategy

• An online study, of both quantitative and qualitative questions, sent to a panel

representative of the Australian population and customers from the SHEIKE

customer database. 5047 successful, valid responses were received. All

respondents were personality profiled providing actionable consumer profiles

to take forward into marketing and brand positioning analysis and direction.

• Comparative analysis between online consumer panel and SHEIKE customer

database was also performed.

Format: Women’s Clothing channel

Store Locations: Australia wide

Number of Stores: 29 Stores

Merchandise Mix: Women’s Clothing & Accessories

Brief: SHEIKE was looking to develop a clear understanding of its brand

and its key customers to take through to strategic deployment

Key data

Deliverables

Outcomes • Commencement of strategy build with a clear understanding of the client

business.

• Retail Doctor Group consumer insights study – insights taken into a strategic

workshop. Clear deployment priorities in brand, distribution and deployment.

• Clear positioning strategy – deploying into above benchmarks sales

growth.

RDG Australian Retail Consumer Study 2012

Go Vita – Redefining a national health channel

A full ‘Fit for Business’ program was delivered including insights, strategy and

implementation.

• Insights – Customer profiling and customer research exploring purchase

decisions, drivers including pre-purchase and in store.

• Strategy – developed a clear point of difference positioning and

implementation strategy predicated upon RDG insights influencing all

channels from website, advertising, branding, to in-store category

management and staff expertise.

• Implementation – Through a Business Fitness™ program RDG worked

with Go Vita to deliver the strategy at store level.

Format: Health retailer and manufacturer

Store Locations: Australia wide

Number of Stores: 150+ stores

Merchandise Mix: Health supplements

Brief: Go Vita appointed Retail Doctor Group to assist them in a refinement

of their operating strategy to underpin further growth.

“It has been a very enjoyable and rewarding experience

working with Brian and the team from Retail Doctor

Group. We are seeing enormous success across our

retail channel, with sales at double digit growth. They

intimately understand your business before making any

recommendations. I strongly recommend utilising Retail

Doctor Group if you want to be Fit for Business in your

retail model.”

Andrew O’Keefe, CEO of Go Vita

“On behalf of the Board I would like to thank you for

your advice, experience and thought provoking insights.

The path forward to us has been made clearer and now

requires disciplined action from all of us. Our work will

be more fine tuned and I believe significantly more

effective now thanks to your work”.

Juston Jirwander, Chairman of the Go Vita Board

Key data

Deliverables

Outcomes

• New store prototype built on consumer insight modelling

• Retail positioning and deployment strategy developed and implemented

• Sales at 10% growth on implementation

RDG Australian Retail Consumer Study 2012

“After a period of re-structure, I was after a diagnostic

and refreshing of our retail business, we searched for

experts in this field and we opted for the best,

Retail Doctor Group. Brian and his team immersed

themselves into our business and very rapidly became

an intrinsic part of our team. The work conducted was

substantial on a number of fronts and the human factor

quite unique, the skills required were a blend of

empathy, being able to relate but also having control

over the big picture. Today, I consider Brian not only

a pillar of my retail strategy going forward but also

a mentor and confidant.”

Nicolas Rayer, Managing Director, Verosol

(Australia).

Utilising diagnostics of existing business, consumer and market insights into

strategic workshop and deployment. Included:

• B2B Dealer Distributor Interviews

• Mystery Shopping Program

• B2C Customer Insights Study

• Retail Diagnostics

Format: Specialising in the design, manufacture and distribution of

premium quality window coverings.

Store Locations: Worldwide.

Number of Stores: 60 showrooms in Australia, more than 45 partners and

over 80 affiliates worldwide.

Brief: To assist Verosol in refining and driving their residential/ retail

strategy, to achieve greater trading results.

Verosol – Building a national brand Key data

Deliverables

Outcomes • Completed consumer insights program which resulted in: closing existing

knowledge gaps, understanding of current dealer interpretation and

actions regarding the brand and its implementation. RDG identified the

current end customer experience in the network and identified where

increased sales volume and brand preference will come from.

• Full retail strategy and deployment completed with refined distribution

models

• Full implementation plan

• Strong sales growth above target

RDG Australian Retail Consumer Study 2012

Lifeline Retail Network – A national not-for-profit (NFP) retailer

“Brian is an amazing professional with the highest

of integrity, exceptional motivator is solutions

focused and his expertise and knowledge of the

Retail Sector and business improvement is of the

highest standard. I highly recommend Brian and the

Retail Doctor Group services if you want sound

professional outcomes that drive quick and

longer term value adding results”

Danielle McKenzie, General Manager, Service

and Centre development

Lifeline, Australia.

Format: Retail opportunity shops (charity shops)

Store Locations: National distribution

Merchandise Mix: 2nd hand product in all categories – NFP to support

service cause. Retail funds 80% of service infrastructure.

Brief: Brian Walker, lead advisor of RDG was commissioned to assist in

retail strategic development and implementation of strategic

recommendations.

• Phase 1: Strategic development of the National Group. Building strategic

options modelling for Lifeline distribution growth (organic and transactional)

for Board approval including systems, logistics, retail shops and marketing.

• Phase 2: Leadership of an operating region. Focus on a group of stores for

a 16 week period to assimilate the control associated with a centralised

retail leadership and distribution model with the goal of delivering a 20%

increase in retail sales in this period.

• Phase 3: Building of all operational training and compliance content

necessary including brand guidelines, retail training material, visual

merchandising and operational material.

Key data

Deliverables

Outcomes

• Building of distribution strategy based on key insights and competitive matrix

through to infernal business case/ board signoff and implementation

• 15%+ sales increase

• Complete set of operating processes built

RDG Australian Retail Consumer Study 2012

Tyreright – Start up retail to a national distribution

Format: Wholesale / retailer of tyres and tyre related fitting services

Store Locations: Australia wide

Number of Stores: 70 dealers

Merchandise Mix: Tyre sales and fitting

Brief: Tyres4U identified a need to broaden their distribution channel in

order to maintain and grow their market share through a changing

demographic of tyre retail outlets.

“Given Tyres4U’s expertise is in wholesale, we sought the expertise of Retail Doctor Group to help us develop the platform on which to build and grow

a retail tyre network. What was needed was a complete and detailed insight and understanding on

how to start this from scratch understanding the challenges faced in order to compete with

entrenched market brands.

RDG have been instrumental in assisting us bringing the Tyreright brand to market while at the same time working with our management team to continually review and refocus our strategy and

implementation. For anyone seeking excellence in their fields of expertise, we would thoroughly recommend them to assist in order to maximise

your potential outcomes.”

Les DeCelis, CEO - Tyres 4U / Tyreright

Key data

Deliverables

Outcomes

• In order to address this brief, Retail Doctor Group developed a strategy

built around multi channel based retail supported by a network of

independent tyre dealers brought together under the branding banner of

Tyreright.

• 0 to 75 shops built and national chain developed

• Strong revenue growth (double digit +) above industry benchmarks

• Completed full consumer and market insights study to support operating

strategy

RDG Australian Retail Consumer Study 2012

Readings – An industry adopting structural change

Pty Ltd Format: National Retailer

Store Locations: 12+ stores and online

Merchandise Mix: Books, music and film

Brief: Readings commissioned RDG to understand consumer insights

within this space and to assist in building a positioning strategy and

resultant implementation plan ensuring future growth.

• Insights – Clear understanding of the business, consumers and customers

including buying behaviors, motivations and brand views.

• Strategy – Consumer insights coupled with executive interviews, market

sizing and a strategy workshop all contributed to a clearer definition of the

way forward for Readings resulting in a clearer definition of the brand

positioning and retail strategy for the business.

• Implementation – Executing the strategy across all channels for

sustainable change. This was delivered through a fitness plan which

articulated the “how to” deliver in all the practical aspects of retailing – from

brand treatment, visual impact, training, inventory, margin enhancement, the

structures and people through to the business information systems

enhancement.

Key data

Deliverables

“Our board, executive and myself have been

delighted with the work of Retail Doctor Group. Their

consumer insights, brand and distribution strategy

though to implementation program has achieved

significant strategic and financial benefits for our

organisation both physical and our online business

showing 25 percent + growth since implementing

RDG’s recommendations”

Mark Rubbo, Owner – Readings

Outcomes Operating strategy completed resulting in;

• Double digit increase in retail sales growth

• Online at 25% sales growth

• Refined organisational structure with clear accountabilities.

RDG Australian Retail Consumer Study 2012

University of Wollongong –Integrating a digital future

Format: University bookshop / convenience store

Store Location: University of Wollongong

Merchandise Mix: textbooks, office supplies, stationery,

Brief: Unishop engaged Retail Doctor Group to assist in providing

customer insights, developing a digital retail strategy, and subsequent

implementation planning correlating the retail strategy to the actual

customer experience. This was supported by implementation work

including retail training, effective people programs and working capital

management.

The report, findings and deployment of the program to

has been fantastic and is leading to significant

business improvement.” Already we are seeing team

focus and double digit sales growth.

Wayne Clarke, General Manager, Wollongong

UniCentre

• Through a program of insights, strategy and implementation, RDG provided

a deep and robust understanding of their consumers. This underpinned

a differentiated strategy focused on improvement of retail delivery and

customer service standards whilst preparing for consumer adaptation to

digital technology.

• Following this strategy RDG produced a fully tailored implementation

roadmap ensuring that the strategy is supported and implemented by key

stakeholders; including retail training and working capital management. RDG

remains as an adviser and facilitator of the implementation project.

Key data

Deliverables

Outcomes

• Double digit revenue increase

• Digital Business Fitness™ plan with implementation roadmap delivered

RDG Australian Retail Consumer Study 2012

Retail Doctor Group CEO, Brian Walker, has been awarded the International Retail Leadership Award: Asian Retail

Congress and won the Australian Institute of Management’s National Scholarship. He was nominated for the

Business Leadership Award: CPA Awards, Entrepreneur of the Year Award: Ernst & Young and Telstra Business

Awards. Brian was a finalist for Fastest Growing Start Up Business :BRW& Smart Company.

Awards

RDG Australian Retail Consumer Study 2012

Some of our ‘business fit’ clients 2NDS World

Amcal

AMEX

AMP Capital Investors

Apple Next Byte

Australian Geographic

Balance

Bennett’s Book Shops

Ben Sherman

Berkelouw Books

Bluespirit

Bob Jane T-Mart

Camping World

Chantelle

Chatswood Chase

Collins Street Precinct

Colonial Shopping

Centres

Co-op

Denim Enterprises

Dunklin

Edments

Farage Fashion

Fieldforce

FIFA

General Pants Group

Glassons

Global Brands Group

Gloria Jeans

Gloster Fashion

Go Vita

GPT

Hallensteins

Hairhouse Warehouse

Herringbone

Hillam

Hills in Hollywood

Hutchinson 3G

Hutchinson Vodafone

ISRA

Jan Logan Jeweller

Jetty Surf

Jewelbox

La Biosthetique

Lacoste

Leading Edge Golf

Lee Wrangler

Lifeline

L’Occitane

Mao and More

Marketplace Leichhardt

Mega Fruit

Melbourne Central

Microsoft

Mitre 10

National Australia Bank

Nautica

Next Byte

Nextra

Nutra Life

The North Face

ODMA

Optus World

Oxfam Shops

Passionata

Performance Golf

Pink Zebra

Price Attack

Ramsay Hospitals

Reebok

Rockport

Running Bare Fashion

Salt Water Wine Surf

Sheike

Speedo Surf Dive Ski

Socrates

Sun Edison

St George Bank

Stockland

Super Retail Group

True Alliance

Tyreright

Ugg Australia

University of Wollongong

Vitaco

Verosol

Vinnies

Westfield

Whitcoulls

Telstra Shop

Terry White Pharmacy

Yamaha

RDG Australian Retail Consumer Study 2012

Join our community! Sign up to our RDG community here and you will receive:

• Complimentary subscription to Retail Doctor News (a source of the latest Global and local retail news and Business Fitness ™ tips

delivered straight to your inbox!)

• Complimentary 30 min confidential conversation available with ‘The Retail Doctor’, Brian Walker on your business and it’s goals

• Exclusive access to early bird ticket sales and discounts to RDG events

• Invitations to invite-only RDG Networking Breakfasts

• Chance to be part of the growth and evolvement of a growing and diversifying retail sector, through community discussions and debates

on our private LinkedIn Community.

• Advance copies of the RDG Global Retail Trends Reports and Market & Consumer Studies and Insights Reports.

• Subscription discount and exclusive access to the Australian Retail Index for up to date benchmarking metrics

• …and more!

CLICK HERE or simply visit www.retaildoctor.com.au and follow the links to subscribe

RDG Australian Retail Consumer Study 2012

Retail Doctor Group are frequently requested to commentate on leading media on retail issues,

regularly appearing on ABC, Channel 9 News and A Current Affair and Channel 7 Today Tonight.

CEO & Founder, Brian Walker, is also a featured columnist for Inside Retail and Smart Company and

contributor to publications such as BRW, Franchise Buyer Magazine, RetailBiz, Tech Trader, Sydney

Morning Herald and My Business.

For all media enquiries please email: [email protected]

Media