rcs training - lsi software retail trade cycle management lease renewal process customer retention
DESCRIPTION
RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention BDC Implementation. The Keys to Effective Prospect & Customer Management are the 7 Profit Opportunities. Walk-In Showroom Traffic Track Opportunity Count Track Sales Process - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/1.jpg)
RCS Training - LSI RCS Training - LSI SoftwareSoftware
Retail Trade Cycle ManagementRetail Trade Cycle ManagementLease Renewal ProcessLease Renewal Process
Customer RetentionCustomer RetentionBDC ImplementationBDC Implementation
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RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareThe Keys to EffectiveThe Keys to Effective
Prospect & Customer Management Prospect & Customer Management are the 7 Profit Opportunitiesare the 7 Profit Opportunities
The Keys to EffectiveThe Keys to EffectiveProspect & Customer Management Prospect & Customer Management
are the 7 Profit Opportunitiesare the 7 Profit Opportunities
Inbound OpportunitiesInbound Opportunities
Walk-In Showroom TrafficWalk-In Showroom Traffic
Incoming Phone CallsIncoming Phone Calls
Internet InquiriesInternet Inquiries
Outbound Outbound OpportunitiesOpportunities
Unsold Follow-upUnsold Follow-up
Sold Follow-up Sold Follow-up (RTCM/RCL)(RTCM/RCL)
Service Follow-upService Follow-up
ProspectingProspecting
![Page 3: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/3.jpg)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareWalk-In Showroom TrafficWalk-In Showroom Traffic
• Track Opportunity CountTrack Opportunity Count
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by SalespersonProvide Metrics by Salesperson
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
![Page 4: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/4.jpg)
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LSI LSI SoftwareSoftware
Drivers License Scanner Interface
Single Screen Customer Entry
Instant Customer Look-up reduces Keystrokes and Eliminates Duplicates
Walk-In Showroom Traffic
![Page 5: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/5.jpg)
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LSI LSI SoftwareSoftware
Notes, History, Contacts, Scheduled Activities and Sales Progress are shown on the Main Tab
Walk-In Showroom Traffic
![Page 6: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/6.jpg)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Prospect Traffic Log Provides in-depth Metrics
Includes Traffic from Walk-in, Phone and Internet Prospects
Walk-In Showroom Traffic
![Page 7: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/7.jpg)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareIncoming Phone CallsIncoming Phone Calls
• Track Opportunity CountTrack Opportunity Count
• Track Appointments Set
• Track Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by SalespersonProvide Metrics by Salesperson
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
![Page 8: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/8.jpg)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Incoming Call process provides immediate access to Scripts
Dealers are able to gather Prospect Information as they build a Relationship
Potential duplicates are also identified
Incoming Phone Calls
![Page 9: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/9.jpg)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareInternet InquiriesInternet Inquiries
• Track Opportunity CountTrack Opportunity Count
• Track Appointments SetTrack Appointments Set
• Track Showroom VisitsTrack Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by SalespersonProvide Metrics by Salesperson
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
![Page 10: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/10.jpg)
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LSI LSI SoftwareSoftware
Ongoing Follow-up on Internet Leads
Studies show that 50% of Internet Buyers buy after 7 days (FordDirect)
Internet Inquiries
Imports SalesPoint Leads
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RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareUnsold Follow-upUnsold Follow-up
• Track Contacts
• Track Appointments SetTrack Appointments Set
• Track Showroom VisitsTrack Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by Caller and SalespersonProvide Metrics by Caller and Salesperson
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
![Page 12: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/12.jpg)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Automated Activities pop-up on the Daily Work Plan and are customized based upon the Dealer’s own processes
Unsold Follow-Up
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RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareSold Follow-up Sold Follow-up (RTCM / RCL)(RTCM / RCL)
• Import Data
• Track ContactsTrack Contacts
• Track Appointments SetTrack Appointments Set
• Create Sales/Renewal Presentations
• Track Showroom VisitsTrack Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by Provide Metrics by Caller and Salespersonand Salesperson
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
![Page 14: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/14.jpg)
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LSI LSI SoftwareSoftware
Extensive Query capabilities let Dealers Target “Opportunity” Customers and initiate Mail, Email and Call Campaigns
Sold Follow-Up (RTCM/RCL)
Imports Dealer Direct & TermTracker Data
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LSI LSI SoftwareSoftware
Query Results with only 2001 Navigators
Sold Follow-Up (RTCM/RCL)
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RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Sold Follow-Up (RTCM/RCL)
Enhance Query to select 2001 Navigator Customers that owe less than $18,000
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LSI LSI SoftwareSoftware
Sold Follow-Up (RTCM/RCL)
Opportunity Customers!
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RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Call Center feature puts Information at the Dealer’s fingertips and simplifies Call Campaigns
Phone Contact is a key to success in retaining Sold Customers
Sold Follow-Up (RTCM/RCL)
![Page 19: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/19.jpg)
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LSI LSI SoftwareSoftware
The Call Center includes Scripts that help make sure the Callers are saying the “Right” things and asking the “Right” questions
Sold Follow-Up (RTCM/RCL)
![Page 20: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/20.jpg)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Sold Follow-Up (RTCM/RCL)
Dynamically Created Sales Presentations are based upon the Customer’s Deal and help the Dealer Retain and Renew their Customers
Value Added Worksheet
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RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareService Follow-upService Follow-up
• Import Repair Order Information
• Track ContactsTrack Contacts
• Track Appointments SetTrack Appointments Set
• Create Sales/Renewal PresentationsCreate Sales/Renewal Presentations
• Track Showroom VisitsTrack Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by CallerProvide Metrics by Caller andand Advisor
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
![Page 22: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/22.jpg)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Service Follow-Up
An effective Script can help Dealers turn their Service Customers into New Vehicle Prospects
![Page 23: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/23.jpg)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftwareProspectingProspecting
• Import Prospect Lists
• Track ContactsTrack Contacts
• Track Appointments SetTrack Appointments Set
• Create Sales/Renewal PresentationsCreate Sales/Renewal Presentations
• Track Showroom VisitsTrack Showroom Visits
• Track Sales ProcessTrack Sales Process
• Track Sales and ResultsTrack Sales and Results
• Provide Metrics by CallerProvide Metrics by Caller
• Provide Automated Follow-up (Phone, Mail, Email)Provide Automated Follow-up (Phone, Mail, Email)
![Page 24: RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention](https://reader036.vdocuments.us/reader036/viewer/2022070404/56813aef550346895da362b2/html5/thumbnails/24.jpg)
RCS RCS TrainingTraining
LSI LSI SoftwareSoftware
Prospecting
LSI automatically merges and updates missing information when Deals are Imported from multiple sources (Eliminates Duplicates)
Imports from all major DMS
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Customers don’t fall through the cracks
Follow-up Activities are automatically scheduled
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LSI LSI SoftwareSoftware
Bringing it all together into a Powerful BDC Results Report shows what’s happening in all of the different Profit Opportunity Areas
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Thank You!Thank You!