rate per 10,000 kms no. of breakdowns quality of services bangalore metropolitan transport...
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![Page 1: Rate per 10,000 kms No. of breakdowns Quality of Services Bangalore Metropolitan Transport Corporation 0.49 0.44 0.36 0.19 0.15 0.12 0.55 0.12 0.09 0.08](https://reader035.vdocuments.us/reader035/viewer/2022062517/56649f1b5503460f94c31369/html5/thumbnails/1.jpg)
5025
7241 7111
6132
3520
2854
2335
2948
3403
2813 29522761
22041865
2396
0
1000
2000
3000
4000
5000
6000
7000
8000
97-98 98-99 99-00 00-01 01-02 02-03 03-04 04-05 05-06 06-07 07-08 08-09 09-10 10-11
'11-12
Rate per 10,000 kms
No. of breakdowns
Quality of Services
Bangalore Metropolitan Transport Corporation
0.49
0.44
0.36
0.19 0.150.12
0.55
0.12
0.12 0.09 0.08 0.07 0.05
![Page 2: Rate per 10,000 kms No. of breakdowns Quality of Services Bangalore Metropolitan Transport Corporation 0.49 0.44 0.36 0.19 0.15 0.12 0.55 0.12 0.09 0.08](https://reader035.vdocuments.us/reader035/viewer/2022062517/56649f1b5503460f94c31369/html5/thumbnails/2.jpg)
Numbers
302
447 444
475
417 414
472456 467
446
578
637
565 556
485
200
300
400
500
600
'97-98*
'98-99 '99-00 '00-01 '01-02 '02-03 '03-04 '04-05 '05-06 '06-07 '07-08 '08-09 '09-10 '10-11 '11-12
Rate per lakh kms
No of accidents
Quality of Services
0.29 0.260.26
0.22 0.22 0.18
0.32
0.23
0.16 0.140.15
0.15
0.12
![Page 3: Rate per 10,000 kms No. of breakdowns Quality of Services Bangalore Metropolitan Transport Corporation 0.49 0.44 0.36 0.19 0.15 0.12 0.55 0.12 0.09 0.08](https://reader035.vdocuments.us/reader035/viewer/2022062517/56649f1b5503460f94c31369/html5/thumbnails/3.jpg)
• All Depots are equipped with emission testing facilities
Rs. 1000/- award for information on polluting vehicles
BMTC Committed to Environment
![Page 4: Rate per 10,000 kms No. of breakdowns Quality of Services Bangalore Metropolitan Transport Corporation 0.49 0.44 0.36 0.19 0.15 0.12 0.55 0.12 0.09 0.08](https://reader035.vdocuments.us/reader035/viewer/2022062517/56649f1b5503460f94c31369/html5/thumbnails/4.jpg)
Effective Commuters addressing systems
• Publication of Citizen Charter
• Website: www.bmtcinfo.com
• Bus route information on website
• Call center facility
• Publication of Time table
• Public Address System at Bus stations
![Page 5: Rate per 10,000 kms No. of breakdowns Quality of Services Bangalore Metropolitan Transport Corporation 0.49 0.44 0.36 0.19 0.15 0.12 0.55 0.12 0.09 0.08](https://reader035.vdocuments.us/reader035/viewer/2022062517/56649f1b5503460f94c31369/html5/thumbnails/5.jpg)
Pioneer in IT initiatives
• E-Depot: Depot activities computerized
• E-procurement: E-Tendering System adopted for Procurement of goods & services
• E-salary: ECS system of salary disbursement
• E-GPS: On-line vehicle tracking and monitoring system on 1,000 vehicles
• E-Ticketing: 1216 Electronic Ticketing Machines for ticket issue by conductors introduced on pilot basis
• PIS: Passenger Information System & IVRS on the anvil
• Call Centre facility provided
• Website: www.bmtcinfo.com
![Page 6: Rate per 10,000 kms No. of breakdowns Quality of Services Bangalore Metropolitan Transport Corporation 0.49 0.44 0.36 0.19 0.15 0.12 0.55 0.12 0.09 0.08](https://reader035.vdocuments.us/reader035/viewer/2022062517/56649f1b5503460f94c31369/html5/thumbnails/6.jpg)
Bus Day is being observed for the citizens of Bangalore to leave their private vehicles at home and use public transportation for commuting from Feb 2010.
• Traffic congestion reduced on the day.
There has been a drop in the pollution levels on the day.
Popularising Public Transport
![Page 7: Rate per 10,000 kms No. of breakdowns Quality of Services Bangalore Metropolitan Transport Corporation 0.49 0.44 0.36 0.19 0.15 0.12 0.55 0.12 0.09 0.08](https://reader035.vdocuments.us/reader035/viewer/2022062517/56649f1b5503460f94c31369/html5/thumbnails/7.jpg)
• Traffic Committee of Police, BBMP and BMTC
• Commuter Task Force participated by Grahak Shakthi (NGO)& RWAs
• JNNURM consultations with citizens
• Suggestions/Complaints through web page
• Media analysis by traffic wing for citizens’ opinions.
Public consultation
![Page 8: Rate per 10,000 kms No. of breakdowns Quality of Services Bangalore Metropolitan Transport Corporation 0.49 0.44 0.36 0.19 0.15 0.12 0.55 0.12 0.09 0.08](https://reader035.vdocuments.us/reader035/viewer/2022062517/56649f1b5503460f94c31369/html5/thumbnails/8.jpg)
Financial Innovations…Cost Cutting Measures adopted:
• Swapping of high cost loans and Foreign Currency Non Resident loans
• Introduction of Prompt payment Discount for chassis and other suppliers
• Introduction of e-tendering
• Tendering of chassis procurement
• Tendering of Diesel procurement
• Consultancy and recruitment for other departments.
• Price negotiations
• Auctioning of vehicles on running condition