Rapport annuel2013Annual report2013

Contents | 1

Annual report

© Genève Aéroport | March 2014

2013

Introduction, keys - figures 2-3

Foreword, organisation 4-5

Finance 6 - 11

Air services 12 - 15

Traffic 16 - 21

Passengers 22 -25

Retail 26 - 29

Operations 30 - 35

Works 36 - 39

Safety 40 - 43

Environment 44 - 47

Visibility 48 - 51

Human resources 52 - 55

Table of contents

Technologies for the passenger

In 2013 Genève Aéroport introduced several techno-logical developments for its customers, including a new version of its application for smartphones, RobbI the robot and automatic baggage drop-off. These elements also constitute the iconographic theme of this annual report.

2 | Introduction

14.4m 57

72.3m132 121m

889

destinations of investment

passengers

operating profits

employees

airlines

Introduction | 3

376.3mturnover

4’236

75’000

51.7%

formal reception operations

aeronautical revenues

tonnes of freight

Key figuresin thousand CHF

Ratios 2011 2012

Net revenues 344.8 364.2

EBITDA 124.7 129.0

Net profit 64.6 66.5

Operating cashflow 127.8 144.0

Capital expenditures 66.9 97.6

Net debt 179.0 196.8

2011 2012

Profit margin 36.18% 35.43%

Net margin 18.74% 18.26%

Operating cashflow /Cashflow from investment 191.18% 147.51%

EBITDA / Net debt 69.67% 65.56%

4 | Foreword

A fundamental asset for the region

Strong, reliable airports are essential for a country like Switzerland, where one franc in every two is earned from abroad. Genève Aéroport’s good results in 2013, the product of the daily work carried out by all staff on the airport site, provide its region with a reassuring guarantee of strength and reliability.

These days the Geneva region is increas-ingly in competition with cities that envy its dynamism, so a strongly performing international airport is a major asset.

Genève Aéroport’s enhanced services, and notably its direct link with Beijing and with several cities in eastern Europe, is welcome news for the prosperity of French-speaking Switzerland and neigh-bouring parts of France. This expanded network to around 130 destinations also contributes to the influence, promotion and projection of International Geneva, and the good health of the major sector that depends on it.

An essential tool for local competitive-ness, Genève Aéroport considers itself to be more than a basic facility. It aims to

deliver high-quality services and focuses on continually improving its services to passengers, visitors and partners.

To this end, in 2013 Genève Aéroport implemented measures to optimise the quality of its services and processes. It introduced several new technologies to become even more connected, efficient and user friendly. The airport also con-tinued to adapt its facilities, as demon-strated by its many building projects, to be an effective interface between the Geneva region and the rest of the world – and of which the region’s residents can be proud.

Last but not least, during the year the airport authority continued its actions to limit Genève Aéroport’s impact on local residents and the environment. These included the ongoing soundproof-ing of homes, installing several thousand square metres of solar panels, commit-ments on carbon dioxide emissions, and enhancing its ambitious mobility plan.

Genève Aéroport’s actions over the years to be a quality airport were recognised

internationally in 2013. It received the ‘Airport Efficiency Excellence Award’ the fourth time running, and was also crowned ‘Airport of the Year’.

Also in 2013, the airport’s ‘carbon accreditation’ CO2 certification was renewed for the third consecutive year. And finally, at the national Swiss level, Genève Aéroport gained the label ‘Friendly Work Space’.

To further reinforce its role as a key tourism and economic centre, and as a vital tool for International Geneva, Genève Aéroport’s many initiatives, actions and dynamic investments will of course continue in 2014.

Pierre MAUDET Robert DEILLONCouncillor of State Director Gene ral Chairman of the Board

Organisation | 5

A fundamental asset for the region

Genève Aéroport is an autonomous public organisation which belongs to the State of Geneva. Its Board comprises, since December 2013 :

Pierre MAUDET Chairman

André KUDELSKI Pierre MIRABAUD Vice-Chairs

Pierre BERNHEIMElizabeth BÖHLER-GOODSHIPAlain DE KALBERMATTENJean-Marc DEVAUDFabienne FISCHERPascal HELFEROlivier HOHLJean-Pierre JACQUEMOUDPhilippe LEUBA

Patrick LUSSILaurent MARETChristian MONTEILMichel PROBSTEric STAUFFERJohn TRACEYAlberto VELASCOSully-Paul VUILLE

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6 | Finance

Strong financial health

121million of investment

The year was marked by increased air traffic in Europe, which is reflected in the figures at many airports on the continent. Genève Aéroport’s 3.9% rise in passen-ger numbers had a positive impact on its results, particularly given its econom-ic model (a low proportion of variable costs and strong earnings growth beyond financial break-even).This growth, combined with a moder-ate rise in operating expenses (+1.6%), enabled Genève Aéroport to make a net operating profit of CHF 72.3 million. To this is added CHF 19 million of excep-tional non-operational revenue direct-ly attributable to new provisions for pension funds. This revenue, which is independent of Genève Aéroport’s activ-ities, is linked to several outside factors. These are: the change in the accounting standard for post-employment benefits (IAS 19); changes to the plan following the creation of the CPEG pension fund (merger of CIA and CEH); and the effect of the stabilisation measures undertaken.

The year was also marked by a signif-icant regulatory change with the entry into force of the order on aeronautical charges which sets the framework in which all Swiss airports must evolve. Aeronautical fees are now negotiated with the airlines, under the overrid-ing authority of FOCA, Switzerland’s Federal Office of Civil Aviation.Fee negotiations with the airlines were therefore completed in 2013, the effects of which will bear fruit in 2014 in terms of all aeronautical charges (excluding freight). Associated revenues will be used to cover part of the aeronautical deficit and permit Genève Aéroport to continue renovating its facilities.Working within budget, in 2013 Genève Aéroport continued its cycle of invest-ment and renovation while ensuring strong financial health through careful cost control and the competitiveness of its rates.

In 2013 Genève Aéroport’s pas-senger volume growth and its careful control of operating costs enabled it to record a net oper-ating profit of CHF 72.3 million. To this is added CHF 19 million of exceptional non-operation-al revenue directly attributable to new provisions for pension funds. Against this background, Genève Aéroport can calmly and confidently continue its cycle of investment and renovation.

Breakdown of the airport’s revenues in 2013

51.7%48.3%

Aeronautical revenues

Non-aeronautical revenues

10.5%

23.5%

14.3%

Passenger charges

Other charges

Commercial revenues

Car parks

Other operating revenues

40%

9.4%Landing charges

2.3%

Finance | 7

Revenue growth of 3.3%Most aeronautical revenues are grow-ing, thanks mainly to the rise in pas-senger numbers. Environmental fee income fell though, due notably to the modernisation of the aircraft operat-ing at Geneva (this movement will be reversed in 2014 following the revision of rates).The amounts raised from the passenger fee, levied on passengers taking off from Geneva, increased to CHF 150 million due to the volume effect. Meanwhile total landing fee income was up slightly (+0.6%) on 2012.In 2013 the income from non-aeronau-tical charges increased by 2.5%. This was due mainly to the airport com-mercial concessions’ strongly growing revenue in the restricted area (airside, beyond security control). There were particularly good performances by the duty-free shops in both Departures and Arrivals, the catering outlets and in watches.The car parks, which were affected by access difficulties and renovation works in P2 and P3 (short-term park-

ing), still managed growth of 3.1%, following the acquisition of a new car park (P26) in July 2012.In terms of Genève Aéroport’s income structure, the aeronautical share increased marginally to almost 51.7% of total revenues.

Operating costs containedPersonnel costs (excluding provision related to the pension fund and the change in the IAS 19 standard) rose by 6.9%. This was due to the expansion of the workforce linked to the growth in passenger numbers, the need to change Genève Aéroport’s organisation, and more early retirements following the merger of the pension fund.Genève Aéroport’s operating costs grew by 13% due mainly to: the increased provision of runway de-icing products following heavy snowfalls in the first quarter of 2013; the greater use of subcontracting for snow clearance; the adapted mandate for hold baggage con-trol because of higher processing vol-umes; and the changed allocation of pro-vision for local residential allowances.

Operational cashflowGenève Aéroport’s operating income before depreciation and interest (EBITDA) increased by 20.3% to CHF 155 million due to recording an artifi-cial gain of CHF 21 million. As a result the EBITDA margin (EBITDA / turno-ver) improved from 35.4% in 2012 to 41.2% in 2013.

As expected, depreciation costs increased by 1.9% compared with 2012 as a result of the continued entry into service of modernisation and renewal investments. These projects included: developing and opening the Airport Safety Service’s new operations centre, and the airfield’s new de-icing station; changing the bag-sort x-ray machines; and acquiring two new buses to trans-port passengers on the apron.

In 2013 Genève Aéroport had to resort to bank loans, particularly to finance its major CHF 121 million investment programme and make the special pay-ment of CHF 21 million for the pension fund. Bank indebtedness therefore rose from CHF 175 million to CHF 206 mil-lion at the end of the year, and is in a framework consistent with multi-year forecasts.In 2013 Genève Aéroport generated an operational cashflow of CHF 128 mil-lion. This was CHF 16 million down on the year before, and was a direct result of the special mandatory payment to the State of Geneva pension fund (for CHF 21 million, as mentioned above).Genève Aéroport’s record investment of CHF 121 million (+CHF 23 million) underlines its continual investment in renovation and modernisation over recent years.

8 | Finance

Balance sheet to 31 December 2013

Financial statements

2012 2013CHF CHF

ASSETSLiquid asset 7’196’419 4’843’304 Client debts 47’663’591 43’874’283 Asset adjustments and various debts 7’475’061 8’568’939

Total assets in circulation 62’335’071 57’286’526

Fixed assets 651’165’134 715’588’485 Other fixed assets 3’481’161 2’787’156

Total fixed assets 654’646’295 718’375’641

Total assets 716’981’366 775’662’167

LIABILITIESSuppliers and other creditors 31’934’471 27’765’254 Liability adjustments 10’513’241 11’129’233 Share in short-term loans and other long-term debts 36’316’774 32’424’232 Derived financial instruments 22’834’211 15’089’524

Total short-term payable 101’598’697 86’408’243

Loans and other long-term debts 167’701’176 201’498’641 Non-current provisions 6’570’000 13’140’000 Pension obligations 342’433’000 236’306’384

Total long-term debts and provisions 516’704’176 450’945’025

Equity capitalEnvironmental funds 14’271’886 10’260’654 Group reserves 17’901’279 136’444’751 Group profit 66’505’328 91’603’495

Total equity capital 98’678’493 238’308’900

Total liabilities 716’981’366 775’662’167

Finance | 9

Profit and loss account

2012 2013 CHF CHF

INCOMEAirport feesLanding fees 35’038’660 35’264’070 Passenger fees 143’234’464 150’550’536 Other fees 8’556’786 8’836’712

186’829’910 194’651’318 Operational incomeRent and land rights 21’094’444 20’928’540 Commercial fees 83’449’622 88’287’658 Parking 38’405’135 39’590’669 Rental charges passed on 9’678’990 9’551’937 Central infrastructure revenue 15’257’206 15’628’414 Other operational revenue 9’437’828 7’693’430

177’323’225 181’680’648 Total income 364’153’135 376’331’966

COSTPersonnelSalaries and allowances -82’528’224 -85’925’196 Social insurance, sickness and accident -45’594’253 -10’485’482 Pension and contingency fund -9’656’113 -11’969’565 Other personnel costs -2’464’065 -3’312’994

Contingency obligation -17’133’000 -11’531’000Change of contingency plan -8’959’000 19’334’000

-130’586’542 -103’890’237 Operating expensesEnergy, maintenance and rental -42’871’469 -45’219’991 Goods -4’028’758 -4’826’639 Fees, supply of services and sub-contracting -48’270’795 -51’827’787 Police expenses for ground safety -4’149’810 -4’149’810 Other operating expenses -12’368’124 -15’219’846

-111’688’956 -121’244’073

Environmental funds levy 7’155’956 4’011’232

Operational profit before amortisation, interest 129’033’593 155’208’888

Amortisation on investmentsAmortisation on tangible assets -55’852’334 -56’926’831 Amortisation on rights of use

-913’717 -942’552

-56’766’051 -57’869’383

Operational profit 72’267’542 97’339’505

Income from interest 31’996 18’290 Interest charges -5’794’210 -5’754’300

-5’762’214 -5’736’010

Group profit 66’505’328 91’603’495

Key figuresin thousand CHF

Ratios 2012 2013

Net revenue 364.2 376.3

EBITDA 129.0 134.1

Net profit 66.5 70.5

Operating cashflow 144.0 128.3

Capital expenditure 97.6 121.4

Net debt 196.8 229.1

2012 2013

Profit margin 35.4% 35.6%

Net margin 18.3% 18.7%

Operating cashflow /Cashflow from investment 147.5% 105.7%

EBITDA / Net debt 65.6% 58.5%

Changes in the IAS standardsFrom 1 January 2013 the accounting standard for calculating post-employ-ment benefits (IAS 19) saw a significant revision. As a result, the so-called corri-dor method disappeared.Actuarial differences are therefore immediately recognised on the com-prehensive income statement. From now on the entry ‘pension commit-ment’ on the statement of accounts will always equal the difference between the current value of commitments (PBO) and its worth at market value. This method will avoid volatility in the statement of accounts. On the other hand, the airport capital will record any variations. Genève Aéroport therefore had to enter in its own accounts the sum of the difference between the previ-ous actuarial assumption and what has actually occurred. This entry resulted in a reduction of its own funds (which went to CHF 140 million at the end of 2013).

Impact of the merger of the pension fundAlso, on 1 January 2014, the CIA pen-sion fund merged with the canton of Geneva public institutions medical staff pension fund (CEH) to create the State of Geneva pension fund (CPEG). Like the CIA, the CPEG plan is a defined ben-efit scheme. However, the plans differ in that the CPEG pension level cannot exceed 60% of final pensionable salary,

the contribution period rises from 38 to 40 years, and it is funded by higher contributions.These changes to the pension plan, together with the new IAS 19 standard, requires accounts to be prepared and the 2013 statement of accounts already shows a gain of CHF 19 million in the 2013 financial year due to reduced pension commitments.This exceptional gain of CHF 19 million, which is a result of new calculations related to pension commitments, has

a significant impact on current prof-it. Future financial years should see a return to minor impacts on the state-ment of accounts.

10 | Finance

Main indicators 2009 2010 2011 2012 2013

Turnover 295.1 322.7 344.8 364.2 376.3

Net profit 39.6 48.9 64.6 66.5 91.6

Profit paid to the state 19.8 24.4 32.3 33.3 45.8

Surface rights 5.0 5.0 5.0 4.9 5.0

Cashflow from investment 73.5 50.8 66.9 97.6 121.4

Passengers 11.3 11.9 13.1 13.9 14.4

All figures are in millions

Finance | 11

Economic contribution of the airportBeyond the financial results of the independent public institution that is Genève Aéroport, the airport has a significant economic impact and con-tributes greatly to the development of the Geneva region. This valuable input takes place at several levels.The airport provides employment to around 10,000 people, through some 200 different companies and includ-ing Genève Aéroport (which at the end of 2013 had almost 900 employees). Almost city-sized, the airport is one of the region’s main centres of employment.But its impact goes far beyond the site itself. The airport provides work for many companies in the region, whether as suppliers of equipment, service pro-viders or agents having won a tender to carry out part of the major works undertaken at the airport. Without needing or using public fund-ing, Genève Aéroport has itself invested more than CHF 400 million over the past five years (2009-2013) in expan-sion, modernisation and improvement projects.Taking into account indirect employ-ment, induced employment (spend-ing by aviation sector employees) and catalytic employment (particularly the spending of foreign passengers in Switzerland and the benefits of having a developed international air network), some 44,000 jobs are linked to the airport’s activity, according to a study

by the research and consultancy house Infra (published in June 2011).

There is also a substantial contribution in terms of added value. According to the same study, the airport’s direct, indirect, induced and catalytic effects add up to around CHF 7.2 billion. Genève Aéroport’s 132 direct desti-nations contribute to the strength of the economy. Its comprehensive air services, and its many non-stop links, make the region attractive as business-es can easily reach their subsidiaries and foreign customers. This extensive and well-rounded network also rein-forces Geneva’s international influence, helping to attract the many ministerial conferences held around Lake Geneva. Finally, it actively supports the tour-ism sector in both French-speaking Switzerland and in neighbouring parts of France.Above all the airport meets the needs of the region itself: only 4% of passengers are in transit while the other 96% use Genève Aéroport as a point of depar-ture or arrival for their journeys.Finally, in terms of public finances,

Genève Aéroport plays a significant role. Between 2009 and 2013, it paid the State of Geneva CHF 156 million through and thanks to its profitabili-ty. To this must be added its various payments for services provided by the canton (such as certain police tasks) and retrocession (surface rights).

12 | Air services

Today Genève Aéroport is connected by direct flights to 44 countries. This is a real advantage for a region that maintains strong economic, tourism and diplomatic ties with foreign coun-tries. In 2013 over 130 cities, including 25 intercontinental cities, were served by a plane taking off from Geneva’s Cointrin runway.

China four times a weekAfter several years of discussions, Air China’s new service to Beijing, launched in May 2013, was undoubtedly the high-light of the year. It is widely believed that the Geneva-Beijing service is very important to the whole region, and is used by the diplomatic community, businesses, international organisations, non-governmental organisations and tourists.

Air China’s conveniently timed services fly directly to Beijing four times a week (passengers leave Geneva in the early evening) and have an excellent choice of connections at the Chinese capital. A member of Star Alliance, the airline operates a two-class Airbus A330 on this route (offering on-board service to the quality of the best European airlines) and can boast highly satisfactory results in the first months of operation.The arrival of Air China has also increased the necessary supply of long-haul flights from Geneva. As a result, during the summer season of 2013, scheduled airlines offered 71 services a week to distant destinations, including 28 in North America.

A total of 132 direct destinationsIn 2013 Genève Aéroport’s air services saw some substantial improvements, which were also of major importance for the region. The most significant of these were Air China’s new non-stop service to Beijing, launched in May, and the new Swiss service to St Petersburg. More broadly it is worth highlighting Genève Aéroport’s greatly enhanced ser-vices to eastern Europe.

76during the summer 2013

long-haul services a week

Air services | 13

Destinations 132

European 107

Intercontinental 25

Airlines 57

European 41

Non-European 16

Air services (scheduled flights)

St Petersburg, Bucharest, Belgrade and MinskIn 2013 the other major air services trend was the significant strengthening of flights to destinations in eastern Europe and the Balkans, with four new cities featuring on the Geneva network map. In July Swiss launched the greatly anticipated service to St Petersburg. Connected to French-speaking Switzerland three times a week, the ‘Venice of the North’ had been iden-tified as a major market for both tourism and business travel.

In addition, since May Genève Aéroport’s new route to Bucharest has been served by the low-cost airline Wizzair, and since November by the Romanian national carrier Tarom. Both airlines operate three return services a week.Since December 2013, Belavia has offered a three times a week service to Minsk, directly linking Geneva with Belarus for the first time.Belgrade is another city newly connect-ed directly to Geneva, with Swiss flying twice weekly to the Serbian capital since December.

Finally, still in this part of Europe, it is worth noting the strengthening of the Geneva-Kiev route, Ukraine International Airlines increasing its five times a week service to a daily operation.

New routes in EuropeThe network has also grown in the rest of Europe. Easyjet launched two com-pletely new services: to Seville twice a week since February, and to Lille four times a week since March.Darwin Airline now connects Geneva with Cambridge (where it has estab-lished a base), providing three return services a week.During the year a new Greek airline arrived at Geneva, Aegean (which has merged with Olympic) providing three services a week to Athens since April. Swiss has also strengthened its services to the Greek capital, adding 4 flights to offer a total of 11 flights a week.Also in 2013, Germanwings resumed the services to Hamburg and Berlin previ-ously operated by Lufthansa.

Creation of a Swiss baseIn terms of strategic changes it is worth noting that Swiss established an inde-pendent base at Geneva in 2013. This strengthens the airline’s local organ-isation and leads to the employment of around 150 people and a complete review of pricing policy (unique to Geneva). This also greatly modifies flight availability, with a seasonal approach, alters service frequencies and provides a wide range of flights for both business and leisure.In addition to the destinations out-lined above, in 2013 Swiss launched seasonal services to Ajaccio, Catania, Olbia and Porto in the summer, and to London-Gatwick, Gothenburg, Oslo and Stockholm in the winter.

14 | Air services

Finland 101’564 +19.3%Helsinki 101’564 +19.3%France 1’846’551 +7.3%Ajaccio 30’399 +27.7%Bastia 17’596 +38.9%Biarritz 8’641 +19.9%Bordeaux 161’055 +21.7%Calvi* 1’163 -Hyères 1’414 +309.9%Lille* 40’547 -Marseilles 2’509 -3.1%Nantes 130’166 +18.8%Nice 431’011 +1.4%Paris-Charles de Gaulle 674’117 +1.6%Paris-Orly 265’062 -1.4%St Tropez 183 -88.7%Toulouse 82’688 +13.7%Germany 920’751 -2.1%Berlin-Schönefeld 175’989 +10.1%Berlin-Tegel 35’013 -22.1%Dusseldorf 79’188 -3.2%Frankfurt 377’291 -4.8%Hamburg 45’072 -3.5%Munich 208’198 -1.2%Greece 191’509 -5.8%Athens 153’124 -6.1%Heraklion 24’205 -5.4%Kos 2’342 -6.8%Mykonos 9’640 -0.6%Rhodos 2’198 -9.3%Hungary 148’352 +57.5%Budapest 148’352 +57.5%Ireland 102’562 -9.3%Cork 3’686 +4.1%Dublin 98’876 -9.7%Italy 626’142 +17.1%Brindisi 50’963 +18.2%Cagliari 15’588 +18.1%Catania 62’455 +228.6%Elba 485 + 32.9%Florence 18’509 +21.7%Milan 551 +28.7%Naples 63’805 +24.7%Olbia 33’654 +82.1%Rome 307’561 -5.1%Venice 72’571 +46.4%Kosovo 76’064 -6.9%Pristina 76’064 -6.9%Luxembourg 49’170 -3.7%Luxembourg 49’170 -3.7%Malta 8’286 +30.3%Malta 8’286 +30.3%Netherlands 635’798 +2.3%Amsterdam 624’617 +2.0%Rotterdam 11’181 +22.0%Norway 42’583 3.8%Oslo 42’583 3.8%Poland 43’568 3.3%Warsaw 43’568 3.3%Portugal 911’667 +10.0%Faro 22’225 +64.2%

Destination Passengers Variation 2013/2012

AFRICA 377’796 -2.0%Algeria 27’167 +8.4%Algiers 27’167 +8.4%Egypt 90’393 -13.7%Hurghada 24’038 -12.1%Cairo 42’342 -12.3%Sharm El-Sheikh 24’013 -17.6%Morocco 159’299 +3.4%Casablanca 86’614 -3.1%Marrakech 72’685 +12.4%Tunisia 100’937 -0.6%Djerba 23’540 +5.3%Enfidha 3’056 -36.8%Monastir 6’710 +1.7%Tunis 67’631 -0.1% AMERICA 431’359 +1.5%Canada 105’617 +4.5%Montreal 105’617 +4.5%United States 325’742 +0.5%New York-Newark 102’864 -4.4%New York-JFK 135’165 +2.5%Washington 87’713 +3.7% ASIA & MIDDLE EAST 652’250 +9.5%China 37’965 -Beijing* 37’965 -Israel 116’876 -1.1%Tel Aviv 116’876 -1.1% Jordan 15’456 -2.0%Amman 15’456 -2.0%Kuwait 7’837 -21.7%Kuwait 7’837 -21.7%Lebanon 54’348 -6.3%Beirut 54’348 -6.3%Qatar 70’186 -23.7%Doha 70’186 -23.7% Saudi Arabia 47’543 +34.7%Jeddah 26’061 +45.8%Riyadh 21’482 +23.4%United Arab Emirates 296’140 +13.5%Abu Dhabi 116’443 +3.8%Dubai 179’697 +20.8%Uzbekistan 5’899 -14.5%Tashkent 5’899 -14.5% EUROPE 12’566’993 +4.2% Austria 145’967 -2.5%Vienna 145’967 -2.5%Belarus 476 -Minsk* 476 -Belgium 532’385 +4.4%Brussels 532’385 +4.4%Croatia 28’994 +16.5%Dubrovnik 11’669 +17.9%Split 17’325 +15.5%Cyprus 5’414 -46.6%Larnaca 5’414 -46.6%Czech Republic 82’353 +5.6%Prague 82’353 +5.6%Denmark 223’744 +6.2%Copenhagen 223’744 +6.2%

Lisbon 461’961 +11.0%Porto 427’481 +7.3%Romania 19’868 -Bucharest* 19’868 -Russia 324’386 +8.7%Moscow-Domodedovo 152’630 +2.9%Moscow-Sheremetyevo 158’614 +7.3%St Petersburg 13’142 +454.1%Serbia 77’275 -5.5%Belgrade* 1’151 -Nis 60 +13.2%Spain 1’574’686 -1.3%Alicante 83’499 +7.5%Barcelona 505’727 -3,7%Bilbao 25’827 -29.9%Gran Canaria 3’637 -69.7%Ibiza 27’598 +8.5%Madrid 571’595 -10.6%Malaga 120’899 +15.9%Oviedo 4’948 -50.2%Palma de Mallorca 117’538 +28.5%Santiago de Compostela 68’293 +20.4%Seville* 36’526 -Tenerife 3’717 -67.8%Valencia 4’882 +14.7%Sweden 127’615 -1.8%Ghotenburg* 984 -Stockholm 126’631 -2.6%Switzerland 501’975 -6.0%Lugano 35’266 -14.8%Zurich 466’709 -5.2%Turkey 246’155 +22.8%Antalya 11’866 -15.7%Istanbul 234’289 +25.6%Ukraine 46’703 +37.2%Kiev 46’703 +37.2%United Kingdom 3’000’494 +2.7%Belfast 30’301 +3.3%Birmingham 40’877 -15.6%Bournemouth 25’363 -14.2%Bristol 173’802 +6.4%Cambridge* 1’172 -Cardiff * 193 -Edinburgh 137’425 +3.1%Exeter 2’465 +44.9%Glasgow 12’069 -39.4%Inverness* 208 -Isle of Man 2’008 +1.2%Jersey 7’655 -2.0%Leeds 47’930 +1.7%Liverpool 134’555 -0.2%London-City 188’275 -3.5%London-Gatwick 693’893 +7.2%London-Heathrow 962’651 +1.7%London-Luton 273’421 +0.5%London-Southend 15’402 +473.2%London-Stansted 59’776 -7.6%Manchester 150’626 +20.5%Newcastle 28’661 -6.7%Notingham-East Midlands 3’957 -63.1%Southampton 7’809 -13.2% * New destination

Destination Passengers Variation 2013/2012

Destination Passengers Variation 2013/2012

Scheduled traffic by destination(Including transit passengers)

Air services | 15

Self bag dropIn 2013 Genève Aéroport tested a new drop-off service for hold baggage, in collaboration with a number of airlines. It enables passengers to check in their suitcases themselves.

16 | Traffic

Rise in the number of passengers

96% are from the region or are going there

of passengers

During the year precisely 14,436,149 passengers passed through Genève Aéroport, a rise of 3.9% compared with 2012. This strong growth, above the European average, is further evidence of the region’s vitality as an econom-ic, financial, touristic and diplomatic centre. Indeed the region’s good health has a direct impact on the airport, with 96% of scheduled passengers using it as a point of departure or arrival in their journey (during the year only 4% of passengers, around 500’000 peo-ple, transited or transferred). In 2013, Genève Aéroport therefore reaffirmed its role as an airport that truly serves the surrounding area. The growth in passenger numbers came from commercial aviation (sched-uled and charter, +3.9%), which repre-sents over 99% of the traffic at Geneva. Meanwhile non-commercial traffic was down by 3%.

While passenger numbers at Genève Aéroport increased strongly in 2013, the number of aircraft movements (take-offs and landings) declined by 2.2% to a total of 188,768 flights. This difference is explained by increased average aircraft size (due to the use of aircraft suited to the potential of des-tinations) and improved load factors, so reducing the impact of the airport’s development on the environment.Constantly rising for over 10 years, in 2013 the number of passengers per aircraft exceeded 100 for the first time.

Genève Aéroport welcomed more than 14.4 million passen-gers in 2013, a rise of 3.9% on 2012 and a confirmation of the airport’s regional importance. However, despite this strong growth in passenger traffic, the number of aircraft move-ments (take-offs and landings) declined by 2.2%. The ranking and market shares of the top five airlines remained relatively stable, while freight traffic held up well.

Market share 2013

18%

41.5%

14.5%Swiss

Easyjet

Others

(scheduled traffic)

1.7%Turkish Airlines1.8%Iberia2.3%Brussels Airlines

2.5%TAP Portugal2.9%KLM4.8%British Airways

4.8%Air France

5.2%Lufthansa

Traffic | 17

Airline resultsEasyjet, the main airline at Genève Aéroport, once again ended the year higher, its 8.8% rise in traffic thanks to the introduction of new routes and additional capacity. With 5.8 million passengers in 2013, Easyjet increased its market share to 41.5% (compared with 39.7% in 2012).Swiss, the second-largest airline at Geneva, carried more than 2 million pas-sengers but experienced a slight decline (-1.1%) in its market share to 14.5%. Although the ranking and market shares of the next four airlines (Lufthansa, Air France, British Airways and KLM) have not changed, it is worth noting TAP Portugal’s rise of one place and Turkish Airlines’ impressive growth and rise of two places. With a jump of 25.6% in its passenger numbers in 2013, Turkish Airlines therefore enters the top 10 of airlines operating at Geneva.During the year the market shares of the various airline alliances remained relatively stable. Star Alliance (which includes Lufthansa, Swiss, Air Canada, Austrian, Brussels Airlines, Turkish Airlines and United Airlines) remained well in the lead (32%). This alliance came in ahead of Skyteam (which includes Air France, KLM, Alitalia and Aeroflot) and Oneworld (including British Airways, Iberia and Finnair). Meanwhile the low-cost airlines slight-ly increased their market share, from 42% in 2012 to 44%.

In terms of passengers carried, Finnair (+14.4%), TAP (+11.1%), British Airways (+5.7%) and Brussels Airlines (+5.4%) saw gains, while the other major European airlines recorded sta-ble or marginally lower results.Among the carriers of eastern Europe, Aeroflot carried 7.3% more passengers,

and Ukraine International was up by a very strong 37.2%.Regarding the Gulf airlines, Saudia ended the year with a rise of 34.7%, Emirates of 20.8% and Etihad Airways of 3.8%, while Qatar Airways saw a fall. The carriers of the rest of the Middle East are down, suffering from the geopolitical situation.

Europe up European air traffic, which accounts for almost 90% of the total at Genève Aéroport, experienced growth of 4.2%. Among Europe’s major countries, Italy traffic increased significantly (+17.1%), while France (+7.3%) and the UK (+2.7%) saw rises too. In contrast, Spain and Germany were down.

In 2013, countries boasting of strong traffic growth included Ukraine (+37%), Turkey (+23%) and Russia (+8.8%). Outside Europe, United States traffic was stable (+0.5%) and Canada saw a rise of 4.5%.Genève Aéroport’s Algeria and Morocco markets are also progressing, while its Tunisia traffic is stable and Egypt is down. More broadly, although Geneva’s Middle East markets show contrasting changes, the Gulf countries are mostly up.Geneva-China has added volume and weight to Genève Aéroport’s Asia traf-

fic, thanks to its around 40,000 passen-gers in less than eight months.

Major marketsThe UK, Genève Aéroport’s top market, accounts for one passenger in four. France comes second, with 13% of all passengers, followed by Spain (8%), Portugal (7%) and Germany (6%).During the year the Geneva-London axis accounted for a total of 2.2 mil-

2012 2013 Variation 2013 / 2012

Passagers Scheduled traffic 13’496’080 14’028’398 +3.9%Charter traffic 308’659 316’241 +2.5%Total scheduled and charter 13’804’739 14’344’639 +3.9%Taxi, medical 54’728 52’857 -3.4% Total commercial traffic 13’859’466 14’397’496 +3.9%

Total non-commercial traffic 39’956 38’654 -3.3% Total overall trafic 13’899’422 14’436’149 +3.9%

2012 2013 Variation 2013 / 2012

Movements Scheduled traffic 137’370 135’470 -1.4%Charter traffic 3’991 4’269 +7.0%Total scheduled and charter 141’361 139’739 -1.1%Taxi, medical 26’266 25’105 -4.4% Total commercial traffic 167’627 164’844 -1.7%

Total non-commercial traffic 25’317 23’924 -5.5% Total overall trafic 192’944 188’768 -2.2%

Total overall traffic

18 | Traffic

lion passengers, who had the choice of six airports at the British capital (Heathrow, Gatwick, Luton, Stansted, City and Southend). The league table of other cities was little changed, with rises and falls of only one or two places. Amsterdam, Brussels and Lisbon there-fore gained a place due to their strong traffic in 2013, and Istanbul now ranks among Geneva’s top 15 destinations.

The importance of freightHighly important for the region’s econ-omy, freight held up well in 2013 and overall showed a stable result, with 74,709 tonnes (freight and mail) trans-ported compared with 74,738 tonnes in 2012. Freight itself showed a slight rise (+0.24%), while postal traffic declined (-2.67%). Meanwhile the integrators boosted their cargo traffic by 3.86%.However, the annual results hide a differentiated evolution over time. The start of 2013 was difficult, due

to the prevailing economic gloom in Switzerland’s main trading partner areas – the European Union, United States, China and south-east Asia. There was a turnaround in the second half of the year, reinforced by the additional capacity generated by the arrival of Air China. This helped to end the year on a positive note in November (+17.5%) and December (+13.4%), suggesting a good start to 2014.In terms of tonnages transported, Swiss continued to occupy top place, followed by Etihad and Emirates. It should be noted that fourth place is now taken by Air China, overtaking Lufthansa and Air France. More than a thousand people work in the airport’s freight hall, where the vacancy rate of free premises remains very low – 0.68% at the end of 2013. This illustrates the important dynamic of freight activity at Genève Aéroport, but also a need for additional space, planned for 2014.

Regarding the main exported goods during the year, the top three remained watches and clocks, chemical products, and machinery including machine spare parts. In terms of imports, machinery and machine spare parts continued to take top place, followed by electronic components and then perishables such as fruit, vegetables, fish and meat.

2012 2013 Variation 2013 / 2012

Freight (tonnes) Scheduled traffic 37’961 36’560 -3.7%Charter traffic 8’360 8’870 +6.1%Airlifted airfreight 46’321 45’430 -1.9%Trucked airfreight 21’283 22’335 +4.9% Total airfreight 67’604 67’765 +0.2%

Postal freight 7’135 6’945 -2.7% Total airfreight and post 74’739 74’709 -0.0%

Passengers/movement (scheduled and charter)

6976 80 84 85 87 91

9895 97

En dix ans, le nombre de passagers par mouvement (ligne et charter) a augmenté de 49%

2003

2004

2006

2005

2007

2008

2009

2010

2012

2011

103

2013

Passengers per movement evolution

20122013

Passengers (million)

2003

2004

2006

2005

2007

2008

2009

2010

2012

2011

2013

Dec

embe

r

June

May

April

Mar

ch

Febr

uary

Janu

ary

July

Augu

st

Sept

embe

r

Oct

ober

Nov

embe

r

Traffic evolution

City Passengers

London 2’193’418

Paris 939’179

Amsterdam 624’617

Madrid 571’595

Brussels 532’385

Barcelona 505’727

Zurich 466’709

Lisbon 461’961

Nice 431’011

Porto 427’481

Frankfurt 377’291

Moscow 311’244

Rome 307’561

New York 238’029

Istanbul 234’289

Top 15 destinations

Monthly traffic evolution

20122013

Passengers (million)

2003

2004

2006

2005

2007

2008

2009

2010

2012

2011

2013

Dec

embe

r

June

May

April

Mar

ch

Febr

uary

Janu

ary

July

Augu

st

Sept

embe

r

Oct

ober

Nov

embe

r

Traffic | 19

Market share by alliance

32%Star Alliance

10%Skyteam

7%Oneworld

44%Low-cost airlines (no alliance)

7%Other airlines(no alliance)

Scheduled traffic 2013 by airline (transit excluded)

Airline Passengers Variation

2013/2012

20 | Traffic

Aegean Airlines * 24’985 -

Aer Lingus 102’562 -9.3%

Aeroflot 158’614 +7.3%

Air Algerie 27’167 +8.4%

Air Canada 105’617 +4.5%

Air China * 37’965 -

Air Europa 12’366 -81.8%

Air France 674’241 +0.9%

Air Malta 8’286 +30.3%

Alitalia 95’530 -12.2%

Austrian 145’967 -2.5%

Belair 6’968 -67.3%

Belavia * 476 -

Blue Islands 5’843 -5.9%

British Airways 667’424 +5.8%

Brussels Airlines 326’089 +5.3%

CSA 9’581 -59.8%

Darwin Airline 146’377 -4.2%

Easyjet 5’822’577 +8.8%

Edelweiss Air 25’853 -62.1%

Egyptair 42’340 -12.3%

El Al 46’850 -6.6%

Emirates 179’697 +20.8%

Etihad Airways 116’443 +3.8%

Finnair 97’395 +14.4%

Flybe 14’495 +1.5%

Germanwings * 12’928 -

Helvetic Airways 6’105 +379.4%

HOP * 6’562 -

Iberia 258’636 +1.3%

Intersky 485 +32.9%

Jet2 50’159 +3.7%

KLM 407’504 +2.9%

Kuwait Airways 7’837 -21.7%

LOT Polish Airlines 43’568 +3.3%

Lufthansa 731’834 -6.2%

Luxair 49’167 +9.7%

Middle East Airlines 54’348 -6.3%

Norwegian 50’647 -11.4%

Pegasus Airlines 11’599 -16.2%

Qatar Airways 70’186 -23.7%

Rossiya 2’897 +22.1%

Royal Air Maroc 85’954 -3.1%

Royal Jordanian 12’390 -2.0%

Scandinavian Airlines (SAS) 197’998 -2.9%

Saudia 47’543 +34.7%

Swiss 2’026’988 -1.1%

Tap Portugal 348’429 +11,2%

Tarom * 1’086 -

Thomas Cook* 808 -

Transavia Airlines 11’181 +22,0%

TUIfly* 2’979 -

Tunisair 100’032 -0.6%

Turkish Airlines 234’289 +25.6%

Twin Jet 3’060 +1.4%

Ukraine International 46’703 +37.2%

United Airlines 190’577 -0.8%

Uzbekistan Airways 2’106 -14.5%

Wizz Air 40’819 +2’543.2%

Total 14’019’112

* New airline

Traffic | 21

GVApp2During the year Genève Aéroport enhanced its smartphone application. New services offered by the second ver-sion include: better real-time flight tracking, dynamic airport mapping, detailed information on shopping, and schedules of the next buses and trains departing from the airport.

22 | Passengers

For years, Genève Aéroport has focused firmly on customer service. In 2013 the airport continued to enhance the recep-tion for its passengers, the comfort and convenience of its facilities and the smooth running of its processes. It also carried on providing some services free of charge, such as public transport tick-ets for passengers landing in Geneva and up to an hour’s free internet access in the terminal. All these efforts have not gone unno-ticed: in 2013 the work undertaken by the staff of the airport authority and on-site businesses was recognised once again.

Awards receivedAir Transport News (ATN) named Genève Aéroport as ‘Airport of the Year 2013’ in the category of airports han-dling 10 to 30 million passengers a year. This decision was made by indus-try experts after careful consideration of the finalist profiles chosen by read-ers of the specialist magazine ATN.

Moreover, for the fourth year run-ning, Genève Aéroport received the ‘Airport Efficiency Excellence Award’ in the category of airports handling less than 15 million passengers a year. This honour was awarded by the Air Transport Research Society (ATRS), which brings together most of world’s universities with a chair dedicated to aviation. Focusing on efficiency, pro-ductivity and quality, the jury analysed several parameters including the qual-ity of facilities available, the diversity of airport usage and the level of airport charges.

Quality systemDuring the year Genève Aéroport fur-ther strengthened its quality system. The airport therefore greatly expanded its customer satisfaction surveys, going from around 5,000 passengers inter-viewed in 2012 to more than 7,000 in 2013. It also extended its system of monitoring the satisfaction of custom-ers using its facilities, so that any nec-essary corrective action can be taken

Even better service for our customersGenève Aéroport continued to enhance the reception for pas-sengers, the comfort and con-venience of facilities and the smooth running of processes. In 2013 its measures included strengthening its quality sys-tem, developing an enhanced app for smartphones, install-ing automatic boarding gates, and transforming the crèche and diplomatic lounges. Genève Aéroport was also named ‘air-port of the year’ and once again received the efficiency award.

votes via a ‘smiley box’ 1,5million

Reason for travel tourism 43%

business trip, professional 33%

family, personal reasons 24% Gender male 53%

female 47%Frequency (per year)

1 – 2 flights 27%

3 – 5 flights 34%

6 – 10 flights 19%

11 – 20 flights 12%

21 flights and over 8%

Profile of passengers

ASQ survey 2013, 2,491 Genève Aéroport passengers

Passengers | 23

straight away. In 2012 it tested the concept of ‘smiley boxes’ to collect real-time user feedback on the clean-liness of its toilet facilities. The air-port-wide survey, featuring new boxes with green, yellow and red buttons, was set up at various places in the terminal, including the security check-points. In 2013 around 1.5 million air-port ‘smiley box’ votes were registered, revealing and demonstrating a high rate of satisfaction.

A robot that provides informationIn 2013 a robot arrived in Genève Aéroport’s baggage collection area. This robot is the result of a collaboration between the airport’s IT department and in particular Bluebotics, a company based in French-speaking Switzerland. Much noticed and appreciated by arriv-ing passengers, the large touch-screen equipped mobile robot can lead pas-sengers to various locations such as the ticket machines for free bus travel, the bank, and the toilet and shower facil-ities. RobbI – as it has been called by

its designers – aims to provide passen-gers with a new experience and remind them that they have arrived in a region at the forefront of technology. In time it will certainly be used in other parts of the terminal.

New version of the GVAppIn 2013 Genève Aéroport enhanced GVApp, the widely used application that can be downloaded to smartphones (iPhone and Android) and some tablets (iPad). The new, second version contin-ues to offer existing services (such as information on flight status and park-ing) and adds many others. It therefore provides information on the airline, relevant check-in desks, boarding gate, baggage reclaim belt and the opportu-nity to check the timetable for immi-nent bus and train departures from the airport. It also provides interactive maps of the terminal, gives detailed information on shopping and lists the formalities to be carried out on arrival and departure. GVApp2 was download-ed by more than 500,000 people in 2013, and received two awards.

Automated servicesAirports are beginning to automate some of their processes to simplify procedures and to lessen the time passengers spend in these process activities, which both help to reduce their levels of stress. In 2013 Genève Aéroport therefore introduced an ini-tial set of automatic boarding gates (self-boarding gates or e-gates) on the front pier, and plans to install a second set in 2014. Similarly a new automatic baggage check-in service was tested at the end of the year, in partnership with Swiss and also available to some other air-line members of Star Alliance. These self-service machines allow passen-gers to check-in their own hold bag-gage.

Heads of State 49

Prime Ministers 35

Ministers for Foreign Affairs 179

Ministers 1’972

Royal Families 549

4’236 diplomatic reception operations, including :

24 | Passengers

Security channelsAs part of the process activities, secu-rity channels have to deliver a fast, high-quality service. To make this time as pleasant as possible, Genève Aéroport focuses on the reception at control points (paying attention to the recruitment of personnel and staff awareness at reception) and the smooth running of procedures. In 2013 the Centralised Security Centre (CSC, at departure level) therefore gained an additional inspection and screen-ing machine, bringing to 15 the total number of these machines in the CSC (the other inspection points are in the French sector, in transit and in the charter terminal).It is worth noting that the Federal Office of Civil Aviation has audited Genève Aéroport’s security activities several times, and that these inspections have reported very good results.

Actions for familiesIn 2013 the airport crèche welcomed over 8,500 children and 7,400 parents, carers and companions. During the year

this popular facility benefited from a major facelift with new colours, a new design and new toys. Supplied with books, games and colouring materials, this centre is located in the restricted area (on the mezzanine) and includes a small kitchen (to warm feeding bottles and small jars), washroom and rest area with small beds.The children’s corner, which is located in the departure zone at the front pier, is also furnished with small tables for games. During the summer in this cor-ner, the children and their companions had the chance to make paper aero-planes.

Reception operationsGenève Aéroport carried out more than 4,200 reception operations in 2013, supporting the canton and the Confederation in ensuring the influ-ence, promotion and projection of International Geneva. The Heads of State and ministers pass-ing through Geneva’s facilities certainly benefit from the high quality, compli-mentary reception provided by the air-port’s dedicated service.As every year, the conferences of the International Labor Organization (324 ministers in 2013), Human Rights Council (321), World Health Organization (272) and World Trade Organization (110 ministers), attracted the largest delegations. It is also worth noting that the Inter-Parliamentary Union hosted 119 delegations, which

included many presidents and vice presidents of parliaments. Meanwhile high-profile conferences on nucle-ar weapons and conflict resolution in Syria brought 87 and 39 delegations respectively.Finally, to maintain the standard of

these activities and modernise a space which is the first contact with Geneva for many official delegations, in 2013 Genève Aéroport’s dedicated diplo-matic reception facilities were totally updated and improved.

Smiley boxDeveloped by a Swiss start-up, this system records the level of passenger satisfaction. Three-button electronic voting boxes instantly send the results to a server where the data is processed, allowing the airport to continually improve its passenger service.

Passengers | 25

26 | Retail

Targeted developments and actionsToday’s travellers expect airports to offer more than just aviation services and attach great importance to the qual-ity and range of their commercial servic-es. Since shops and restaurants have a major impact on passenger satisfaction, Genève Aéroport constantly strives to enhance its services offering.In 2013 Genève Aéroport introduced new services and took several measures to further improve customer satisfac-tion. It again worked closely with con-cessionaires managing the site’s some 80 outlets to identify new ideas, monitor results and correct any problems. It is certainly a true team effort that drives the diversity and quality of Genève Aéroport’s commercial services. During the year these various continual and coordinated actions enabled Genève Aéroport to raise its commercial conces-sionary revenues by 4%. Catering and car rental fared particularly well, with both sectors rising by 9%. Generally the airport’s ‘airside’ activities (those locat-ed beyond the security checks) showed substantial increases.

New servicesIn 2013 Genève Aéroport placed par-ticular emphasis on its services. Accordingly, in the Arrivals area, the Service Center was completely refur-bished and equipped with the particular hardware that a passenger may require: photo booth, computer, internet ter-minals, printer and photocopier. This ‘business corner’ is next to the Visitor’s Center, which provides advice to pas-sengers on the airport and the region’s tourist services. These facilities and this complete service ensure that passengers immediately feel warmly welcome in Geneva.As ever, listening carefully to its cus-tomers, Genève Aéroport now offers passengers the opportunity to have their baggage wrapped to give it greater protection against wear and tear, rain and unwanted opening. Following an invitation to tender, the chosen system, already tried and tested at other air-ports, wraps suitcases with a transpar-ent, 100% recyclable film. This system also provides additional baggage tracea-bility from check-in to collection.

In 2013 Genève Aéroport expanded and enhanced its commercial services in several ways. These included the reno-vation of sales outlets, targeted actions aimed at Chinese and Russian clients, the complete redevelopment of the ‘busi-ness corner’ in Arrivals and the launch of a baggage wrapping service.

80 shops and restaurants

Breakdown of turnover by area

14%

40%

2%

1%

16%

27%

Restaurants

Shops and duty-free

Advertising

Services

Car rental

ChangeBank VAT refund

Retail | 27

In 2013 Genève Aéroport also respond-ed to another passenger request with the installation of a cashpoint in the restricted area. After passing through the security checks, passengers can now withdraw Swiss Francs and Euros from this airside cashpoint in peace and quiet.

Chinese and Russian customersTo complement the launch of Air China’s Geneva-Beijing service in 2013, and to assist Chinese passengers using its shop-ping facilities, Genève Aéroport pro-duced a leaflet in Mandarin listing the major brands available in the airport’s shops and restaurants. During the year it also created a kit for shops entitled ‘Welcome, we speak Mandarin here’. In another significant development, sev-eral shops have also employed staff able to speak Chinese.Additionally, at the end of the year, Genève Aéroport’s commercial conces-sions responded to requests from Russian customers by providing them with a range of products and special offers in a setting specially organised for the event.

‘Mystery shopping’Genève Aéroport’s ‘commercial con-cessions’ service conducts daily quali-ty checks to ensure customers receive the best possible welcome. Its ‘mystery shopping’ exercises, started in late 2012, continued in 2013. The mystery shopping visits – carried out in the bars and restaurants by an external company commissioned by the airport authority – test in particu-lar the welcome, venue presentation, and the quality and speed of service. If it appears that certain issues require changes, action plans are established with commercial partners so that air-port customers can always enjoy the highest standards of service.

Various refurbishmentsAt Genève Aéroport in 2013, to stay up to date, and follow and anticipate trends, various refurbishments took place.On the airport’s Arrivals level, the UBS bank was completely redesigned to further improve customer convenience and service. This is enhanced by new cashpoints (Bancomats) and terminals to carry out numerous banking transac-tions (Multimats). Also on the Arrivals level, L’TUR, Europe’s leading last-min-ute travel agency, was completely refur-bished.Meanwhile, on the Departures level, Prêt-à-Manger received a facelift dur-ing which a professional graffiti artist brought the partitioning walls to life and

gave this part of the airport a ‘street art’ theme. The mural is now an integral part of the new decoration in this restaurant, which also benefits from a refitted col-lection area.In the restricted airside area, it is worth noting the new Swarowski ‘corner’ in the YourFashionStore, which makes this fashion brand even more attractive.A kiosk located towards the board-ing gates was moved and completely refitted. Also, since 2013, passengers have been greeted by a ‘Roulotte Coffee Point’ offering drinks and snacks. This now circulates according to departures between boarding gates 1 and 10 on the front pier.

Events throughout the yearThroughout 2013, events were held in different areas of the terminal and the CFF (Swiss Federal Railways) shopping arcade. All these events aimed to bring more life and soul to the airport’s com-mercial areas and services.Chocolate took pride of place at Easter time, with games, competitions, tast-

28 | Retail

ings and workshops. Some weeks later, ‘beauty weeks’ devoted to beauty and wellbeing were organised, with advice, treatments, massages and express manicures. In the summer, the ‘Best of Switzerland’ campaign offered many Swiss specialities (including chocolates, biscuits, writing materials and watches), various games and competitions. Finally,

in December, different areas of the air-port were dramatised and decorated with a Christmas theme, with walking events, games, competitions, hand-outs of chocolates, concerts and, of course, a visit from Father Christmas.In addition to these themed events, cel-ebrations took place in the commercial outlets, the CFF shopping arcade and in the central square located beyond the security controls. Since 2012 Genève Aéroport has offered the opportunity to exclusively rent the square’s floor and digital spaces for a month. In 2013 this offer once again attracted a number of brands, and in particular brands of watches.

Restaurants also spiced up their service, organising live concerts, DJ entertain-ment and salsa nights at the Montreux Jazz Café, as well as after-work evenings on the terraces of the Jardins de Genève.

Discovering the airport’s commercial servicesIn 2013 Genève Aéroport’s shops and other commercial outlets applied Emotions Airport Shopping colours to a Geneva tram. This action – to publicise their key advantage of being open seven days a week – started in November 2013 for a period of six months.During the year an experiment was car-ried out using digital screens in various areas of the airport to advertise the wide range of commercial services available, and to encourage passengers to visit the on-site shops. Genève Aéroport’s free ‘Shopping’ magazine, published in summer 2013, enhanced the airport’s commercial offer and enabled readers to benefit from special promotions.Still on the subject of increasing aware-ness of its outlets, in 2013 Genève Aéroport implemented its ‘Buzz & Win’ game. Produced in partnership with the radio station Yes FM, this interactive quiz was set up in various parts of the terminal and offered the chance to win vouchers in Genève Aéroport’s shops and other commercial outlets.

Diverse visitorsAccording to surveys regularly carried out by Genève Aéroport, 50% of pas-sengers visit at least one of the airport’s commercial outlets and nearly a third of these visitors make a purchase. On the catering side, around 44% of passengers have refreshments, which is a drink in three quarters of cases.However, as an urban airport, Genève Aéroport not only serves its 14.4 million air passengers, but also their travelling companions, many people working in the region and the some 10,000 employ-ees working on the site.During the year Genève Aéroport’s cater-ing outlets launched a new ‘Best Price’ campaign, replacing the previous ‘Prix budget’ scheme. The result was water at CHF 2.80 and a snack at CHF 1.50 in the morning and afternoon, ensuring customers can always find refreshments at attractive prices.

Retail | 29

E-gateNew automatic boarding gates are gradually being installed in the Schengen area. Passengers can scan their boarding cards – whether on paper or smartphone – leading to the opening of the doors and access to the boarding bridge.

30 | Operations

81,4%

Punctuality and quality

of aircraft took off on-time in 2013

At an airport, many companies and stakeholders work together to ensure that the aircraft can move around in optimal conditions of safety, quality and punctuality. The airport manager’s role is therefore mainly to coordinate the activities of these many partici-pants. This is why Genève Aéroport is a sort of chief conductor for the site.In this context, and to further improve the activities of everyone, in 2013 Genève Aéroport developed its oper-ations coordination centre. This cen-tre’s principal aim is to ensure the air-port’s punctuality, fluidity, operational efficiency and capacity, and quality services to Genève Aéroport’s clients. To further improve in these key areas, this central control has gradually opened to third-party companies to include the airport’s main operational entities.

Regarding aircraft punctuality, the combined efforts of all participants in the air transport chain once again proved conclusive, as it succeeded in meeting its timekeeping goal: more than 80 % of movements operated on time in 2013 (81.4% punctuality for departures and 81.2% for arrivals, with a tolerance of 15 minutes). This high level of punctuality was main-tained despite incidents of snowfall at the start of the year.

Developing its airport oper-ations coordination centre, continuing its actions to main-tain a high level of punctuali-ty, revising its winter opera-tions manual, purchasing new vehicles, and much more. In 2013 Genève Aéroport once again increased the quality of its operations.

Apron vehiclesEssential for the efficient functioning of the airport, apron vehicles have seen increased activity due to the rise in the number of passengers and especially the complexity of opera-tions during works on the apron. In 2013 the buses operating on the apron therefore transported more than 3.4 million passengers, mainly for arrivals (2.3 million). To handle this additional volume, Genève Aéroport purchased two new Cobus vehicles specified to Euro 5 standards, bringing to 22 the total fleet of these buses, which are designed for airport use.

Cleaning the runway and apronSince Foreign Object Debris (FOD) can present significant risks for safe-ty, Genève Aéroport regularly checks the runway. Therefore during the year almost 2,200 scheduled checks took place, or six a day.As every year, the airport’s cleaning

missions were also important in 2013, with the sweeping of the apron, taxi-ways and the runway taking a total of around 7,000 hours. To ensure aircraft tyres have perfect adhesion in the touch-down area, rubber deposits are regular-ly removed from the concrete runway. This degumming process requires 14 nights of work a year, half of them in spring and the other half in autumn.

Distribution between winter and summerGateway to the Swiss and French Alps, Genève Aéroport welcomes numerous tourists, mainly British, Scandinavian and Russian, who come to the region to enjoy its superb winter sports. In all, around a million people use Geneva’s airport for reasons linked to winter tourism, which is why the cold sea-son is traditionally busier than the summer months. The airport beat sev-eral records in 2013, recording the busiest day in its history (Saturday 16 February, with 67,124 passengers) and the busiest month (March, with 1,443,052 passengers).During the cold period, Saturday remains the busiest day with an aver-age runway utilisation rate of 88.4% during the winter season 2012-2013 (against 62.6% in the week and 77% on Sundays). For comparison, this rate was 62% during summer 2013.

Winter operationsThe winter operations manual was revised in 2013. As part of Genève Aéroport’s emergency plan (PUR-GA), it aims to provide the airport with a control tool particularly for aircraft de-icing, snow removal and ice remov-al in the aircraft manoeuvring areas and taxiways.When the situation strongly deterio-rates, bringing the risk of runway clo-sure due to poor weather, the ‘snow’ crisis committee meets within the following 15 minutes (during airport operating hours) to quickly take the necessary decisions.Even with excellent preparation, the required snow clearance work can some-times be hugely daunting due to the large areas involved, the 1 million square metres of surfaces to be cleared being equal to 168 football fields. This can be divided into: 195,000 m2 for the runway; 190,560 m2 for the taxiways, 596,100 m2 for the apron and 107,840 m2 for the

Operations | 31

Hourly distribution of movements

32 | Operations

car parks. Snow clearance is carried out in a specific order, priority being given to the runway and then to the taxiways and apron.During the winter season 2012-2013, the airport experienced snowfall on 34 days (which does not mean the snow settled on the ground every time), producing a cumulative total of 73 centimetres of snow. In 2013 snow closed the airport runway for a total of 4 hours and 47 minutes, one time in January and the other in February. In 2013 Genève Aéroport acquired four new vehicles for winter operations (bladed sweeper-blowers), enabling it to strengthen its fleet and increase its capacity for removing snow and ice.Since autumn 2013 Genève Aéroport has also had a new de-icing centre cou-pled with a fuel and water distribution station, the first of its kind in Europe to centralise all airport operations fluids in one place. This building, which is completely covered with solar pan-

els, notably houses 370,000 litres of aircraft de-icing products (compared with 240,000 litres before), 100,000 litres of runway de-icing products and 14 garages for the de-icing trucks.Also, to further improve its de-icing system, in 2013 Genève Aéroport com-missioned a specialised company to assess the airport’s practices and pro-pose strategies for optimisation.

Importance of general aviationGenève Aéroport is Europe’s sec-ond-busiest airport in terms of general aviation (such as for business), after Paris-Le Bourget which handles only this type of aviation. This high propor-tion is explained by the socio-econom-

ic of the region: it the base for many international organisations and multi-national corporations, and is home for many stars of sport and entertainment. In 2013, air taxis therefore carried out 23,824 movements and there were 23,924 non-commercial flights (such as for training and tourism).

Geneva’s intense business aviation activity is also reflected at the start of May by EBACE, the only show of its kind in Europe dedicated solely to this type of traffic. For its thirteenth edition in 2013, the event was held simultane-ously on the airport’s apron and at the nearby Palexpo centre, and welcomed 460 exhibitors. This show is jointly organised by the European (EBAA) and American (NBAA) business avia-tion associations, which helped it to attract and exhibit a record 52 aircraft.

95.1%

0.2%

0.9%

06:00-22:00

00:00-06:00

23:00-24:00

2009

2008

2010

2011

2012

2013

2007

2’000

1’000

3’000

4’000

5’000

6’000

9’000

10’000

8’000

7’000

4,7% 4,5%4,5%

4,1%4,4%

4,4%

4,9%

3.8%22:00-23:00

Hourly distribution of nocturnal movements

Operations | 33

Use of the concrete and grass runwaysIn 2013 the airport’s concrete run-way hosted 179,212 movements (com-pared with 182,022 in 2012), while the grass runway hosted 5,344 move-ments (5,892 in 2012). There were 4,212 helicopter movements (5,030 in 2012) in their dedicated area.

New rules for wake turbulenceFollowing a stakeholder consultation started in 2011, in 2012 Switzerland’s Federal Office of Civil Aviation (FOCA) decided to strictly enforce interna-tional procedures for wake turbu-lence-based air traffic separation.Air traffic control procedures at Geneva were therefore modified at the end of October 2013. The separation rules until then applied to large air-craft now also apply to medium-sized aircraft such as the Airbus A320 and the Boeing 737. In accordance with Genève Aéroport’s operating regula-

tions and the rules prevailing at Swiss international airports, priority is given to commercial aviation, so reducing the movements capacity for light avia-tion including helicopter flights.This aerodynamic turbulence – which forms behind an aircraft – makes the air mass unstable and can be hazardous for aircraft entering it. Safety there-fore requires maintaining a certain time between two movements on the same runway. Since wake turbulence moves, particularly under the effect of wind, a distance of 760 metres is required between the axes of two par-allel runways operated independently. However the distance between Genève Aéroport’s concrete runway and its grass runway is 250 metres.

Nocturnal aircraft movements In 2013 Genève Aéroport handled 9,188 aircraft movements between 22:00 and 06:00, or 4.9 % of the air-port’s total traffic. In other words, 95.1% of traffic occurred during the daytime period between 06:00 and 22:00.Almost all the airport’s night-time traffic (97.7 %) took place between 22:00 and 23.59, with an even higher percentage (99 %) occurring between 22:00 and 00:29. Of the 90 movements taking place after 00:30, 72 were unre-stricted medical or state flights and 4 were calibration flights (used to check the correct functioning of the airport’s instrument approach system and required by international standards) authorised by FOCA.

78.4%22:00-22:59 | 7’208 mov.

19.3%23:00-23:59 | 1’775 mov.

1.3%

0.2%00:00-00:29 | 115 mov.

0.2%05:00-05:59 | 18 mov.

0.6%01:00-04:59 | 52 mov. 00:30-00:59 | 20 mov.

Nocturnal movement evolution20

09

2008

2010

2011

2012

2013

2007

2’000

1’000

3’000

4’000

5’000

6’000

9’000

10’000

8’000

7’000

4.7% 4.5%4.5%

4.1%4.4%

4.4%

4.9%

Nocturnal movements as a % of the total

34 | Operations

During the year, in accordance with regulations on night-time movements, the aerodrome operator therefore authorised 14 commercial flights after 00:30, due to exceptional and unforeseen circumstances and duly explained.As in previous years, night-time move-ments are mainly landings. In 2013, after 22:00, take-offs represented only 14% of movements.Landings (85% of movements after 22:00) consist primarily of return flights from the major European cities and, for some of them, from interna-tional hubs.Due to the runway’s alternating direc-tion of use, the Genthod-Bellevue sec-tor was overflown by 57.4% of night-time traffic (of which 456 were take-offs). For the Vernier-Meyrin sector the share was 42.6% (including 774 take-offs).

RobbIThe result of a partnership between Genève Aéroport and a number of companies in French-speaking Switzerland, the RobbI prototype informs passengers on arrival and guides them to the requested Arrivals-area destination, such as the ticket machine for free travel on the bus, the collection belt for special baggage, the showers and the toilets.

Operations | 35

During the year the airport was once again host to many cranes and large amounts of building equipment. An airport site almost constantly has work carried out to maintain, renovate and adapt its facilities. Genève Aéroport therefore invested over CHF 120 mil-lion in 2013, which provided welcome income for the many subcontractors involved.

Preparatory work for the East WingThe pavilion that currently accommo-dates large aircraft was built in 1975 and is now obsolete in operational, technical and environmental terms. Genève Aéroport therefore plans to build the East Wing to replace the existing building with an energy-effi-cient structure, upgrade facilities and enhance passenger comfort. This wing will house the boarding lounges and, as

now, will provide six parking positions for large aircraft. These will all be con-tact positions, resulting in an improved service and fewer bus transfers on the apron.In 2013 Genève Aéroport applied for planning approval from the Federal Office of Civil Aviation and continued with preparatory works in the area where the new structure will be built. These works include burying part of the customs road (300 metres out of its total of 2,000 metres). This building project started in August and is expect-ed to last 18 months. It is carried out in a way that causes as little disruption as possible to apron operations, and allows the customs road (which con-nects Ferney-Voltaire by its own road to the airport) to remain open at all times. The future cut-and-cover tun-nel requires specialist skills, qualified personnel and specific equipment. In all, more than 100 people are working on this building project, which aims to create more space on the airport apron.

36 | Works

Adaptation and improvement works

238’400m2building project in front of the terminal

In 2013 Genève Aéroport invested over CHF 120 mil-lion in adapting, renovating and enhancing its facilities. It installed new solar panels; took measures to further reduce its energy consumption; opened a new fluid distribution centre, and a viaduct in front of the ter-minal; started the GP+ and the customs road excavation earth-works; and continued installing new airfield marker lighting and renovating the apron.

Works | 37

Work also started on the construc-tion of the temporary boarding lounges to gradually replace those currently located in the large aircraft pavilion, which will be partially demolished. Called GP+, this building has to make up for the loss of capacity linked to the East Wing building project, and will be taken down when the latter is operational.

Energy managementFor several years Genève Aéroport has carried out a wide range of measures to reduce its energy consumption. The airport aims to reduce its require-ments in relative terms (ratios, square metres, passengers…) and also seeks to reduce the absolute values, which involves significant efforts due to the growth in its passenger numbers over recent years.The airport’s principles of energy man-agement are based on the three pil-lars of Negawatt, which are sobriety (eliminate waste), efficiency (improve the energy efficiency of the source used) and, once need is reduced, using

renewable energy as much as possible.Genève Aéroport also decided to involve all partners on the airport site. Indeed the airport management wants to set out a communal energy manage-ment strategy for the whole site, aimed at reducing the total consumption of energy.The airport’s energy management measures over several years continued in 2013, notably with the increasing availability – still ongoing – of sup-port for smart metering for business-es on the site. During the year they saved around an additional 725 MWh (the measure of energy consumption saved according to the IPMVP pro-tocol, recognised internationally by an independent organisation), which equals the annual consumption of 200 families. Since 2003 the programmes implemented have produced total energy savings of over 70 GWh.

Monitoring various fluidsIn terms of monitoring, the change in the airport site’s energy consump-tion is studied for various fluids: gas (heating), fuel oil (heating), SIG dis-trict heating, electricity and water. The three main factors that directly influ-ence their consumption are weather, the total area used in the airport’s various buildings and the evolution of air traffic.Genève Aéroport’s consumption of gas, fuel oil and district heating was affected by the very sullen spring of 2013. The

production of heat in all the buildings’ heating plant could not be stopped until the end of June. Moreover, the production of hot water (added with glycol) linked to aircraft de-icing oper-ations also increased sharply due to the weather. Overall these various aspects of operations explain the rise in energy consumption of around 8%, so taking it from 34.9 GWh in 2012 to 37.6 GWh in 2013, but which is still lower than the 40 GWh consumed in 2009.Meanwhile Genève Aéroport’s electric-ity consumption was very well con-trolled. Less dependent on the ‘win-ter’ temperatures of spring 2013 and the subject of numerous optimisation measures, it fell again by almost 1% over the full year despite the increased buildings area used. Genève Aéroport’s electricity consumption was 59.9 GWh in 2013.

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

70

80

90

100

110

120

(GWh)

400

420

440

460

480

500

(m2)

79.9784.08

91.03 91.93

1,70

97.45

1,70

97.22

3,10

101.57

3,32 3,33

103.16 100.45 101.78 101.46 98.01 94.51 95.26 96.22

86.15

5,257,29 8,97

9,189,82

11,1511,87

Change in energy consumption in GWh

Total area used (m2)

Energy savings (certified by anindependent organisation)

Total energyconsumption

Water consumption increased slight-ly in 2013 due to significant aircraft de-icing operations in the spring and the implementation of major facilities transformation and expansion works.

UHV (ultra high vacuum) solar panelsAt the end of June 2013, Genève Aéroport took delivery of 282 UHV solar panels. These are derived from a technology developed by CERN, the European Organization for Nuclear Research, as part of its research on particle accelerators. Covering an area of 1,200 square metres, the solar field can produce heat in winter (power of around 630 kW and equal to the

annual energy produced by 55,000 litres of fuel oil), hot water for wash-ing mid-season and cold in summer, thanks to an absorber.

New de-icing stationGenève Aéroport’s new de-icing and fuel products distribution centre for apron vehicles (the ADIC project, for

Aircraft DeICing) was completed and put into service just before the winter season. Supplying drinking water and recovering de-icing products and the contents of aircraft toilets, this build-ing optimises land-use by combining many functions in the same facility. It should also be noted that ADIC’s roof and facades are covered with 4,000 square metres of photovoltaic panels, which have already demonstrated very high efficiency.Obsolete and no longer meeting the airport’s needs, the former centre will be demolished.

Airfield marker lighting and renovation of the apronIn 2013 the renovation of Genève Aéroport’s apron and marker lighting continued. Cracked and broken con-crete slabs were therefore replaced using an approved process: they are first cut and removed, a new gravel foundation is laid and stabilised, a new concrete slab is put in place using a gantry crane, and then the grout is injected.During the year, 64 slabs were removed, the smallest covering 19 square metres and weighing 18 tonnes, and the largest managing 57 square metres and 55 tonnes.Regarding the airfield marker lighting, the Inner, Outer and Links taxiways, as well as certain aircraft parking posi-tion paths (frontal positions, the 80 positions and the 20 satellite) were

equipped with bright, energy-efficient LED devices. This change has improved aircraft guidance and improved visibil-ity at night, as well in rain and fog. The aircraft guidance targets were also modernised between late 2012 and early 2013. They allow the pilot to have visual communication with the arrival and departure blocks, the targets light-ing up for example automatically two minutes before the aircraft lands. They also serve as an information panel for ground staff.

38 | Works

Lighting in the satellitesBeyond the corridors are the airport’s satellites 20, 30 and 40. In 2013 the satellites received new lighting which can be regulated according to the pres-ence of people and the amount of natural light available. Improving pas-senger comfort, the new lighting also produces slight savings in energy.

Display screens and ITIn 2013 the flight display screens at check-in and in the transit area were changed to make them more modern and pleasant to read. A screen wall was added too, which, as with almost all modernisation projects conducted by the airport, reduces consumption of energy.

ExtranetStill on the subject of IT, the major extranet project was launched at the end of the year. This information site extends Genève Aéroport’s intranet to its partners around the airport. To be developed further, this new transver-sal communication tool will eventual-ly enable all employees in some 200 on-site businesses to access airport-re-lated information and documents.

Building project in front of the terminal and car parksPart of the renovation project in front of the terminal was completed in 2013. The maintenance works and the strengthening of the airport via-duct, managed jointly by the cantonal authorities and the airport, were suc-cessfully finished and led to open-ing in the summer. These repair and strengthening works (to pillars and concrete slabs) were necessary due to the structure’s age and previous signs of wear.The repair works to the platforms in front the terminal continued (31,600 m2 for the arrivals and departures levels, and 6,800 m2 for the viaduct). At the end of 2013, the quick drop-off zone (Kiss & Fly) was moved and this site was trans-formed into a road. A drop-off zone for

minibuses, shuttles, taxis and limousines was also created, as well as a space for coaches to drop-off passengers.Practically all the car parks are now equipped with the new CEPAGE man-agement system. This modern system facilitates payment by card (the cus-tomer can choose if they would like to pay in their own currency or in Swiss Francs) and links the payment to the car number plate.

Works | 39

2’500ambulance trips outside the airport

Continuous safetyPrevention, awareness campaigns, exer-cises, tests, simulations, regulations, standards, audits, incident reports…Genève Aéroport uses all measures and records to ensure the best possible safety. As an airport authority, it has to ensure the safety, legality and efficiency of the operations carried out on the air-port site. Every year it tries to constantly improve in this area.

In 2013 Genève Aéroport was subject to a recertification audit, after which it once again successfully gained Federal Office of Civil Aviation (FOCA/OFAC) certifica-tion. This audit took place in November and was focused mainly on the content of the Aerodrome Manual, but it also checked other areas relating to site oper-ation. It also assessed the progress of the Safety Management system (SMS) since the last audit in 2010. The SMS aims to establish a high level of safety for all airport operations through various pro-cesses of hazard identification and risk management.

Valid for three years, aerodrome cer-tification is awarded by FOCA under international regulations enforced by the International Civil Aviation Organization (ICAO/OACI). It is the result of the daily work of the staff of Genève Aéroport and companies active on the site.

Emergency plan comes into forceIn accordance with international avia-tion standards and to meet the require-ments of FOCA, in 2012 Genève Aéroport reviewed and updated its PUR-GA emer-gency plan in line with the current oper-ational situation. Becoming operational in 2013, this tool for crisis control and management aims to address all degrad-ed operating situations, major incidents and emergencies.

40 | Safety

In 2013 Genève Aéroport saw several important developments in the area of safety: the renewal of the airport’s aerodrome cer-tification; the introduction of a new emergency plan; the com-plete renovation of the Airport Safety Service control tower; the production of a dedicated fire protection manual; and the con-tinuation of numerous exercises and training.

Safety | 41

PUR-GA takes into account 10 categories of events likely to affect airport opera-tions, and has identified more than 60 spe-cific emergency situations for which alarm cards and response procedures have been defined. This tool is strengthened using a collection of documents setting out the emergency plan’s operational principles and the main response procedures for all identified emergencies.The strength of PUR-GA lies in the stand-ardised control and management process based on the principles of military con-duct and operational-continuity plan rec-ommendations in banking and insurance. This control process aims mainly to enable and facilitate a structured and standard-ised response to all emergency situations.To monitor PUR-GA’s implementation and proper development, and to ensure there is a permanent point of contact, in 2013 Genève Aéroport appointed an emergency-plan coordinator.

Exercise Buteo 2013ICAO regulations require annual exer-cises for airport emergency plans. In the framework of the Geneva plan, it was decided that the emergency exercise in 2013 was to be a ‘partial exercise’ includ-ing interactive training to test and inves-tigate certain PUR-GA processes, espe-cially control in a crisis situation.The ‘BUTEO 2013’ exercise therefore involved a limited number of processes, in particular the activation of PUR-GA and CRIC, the Airline Information Centre. The exercise notably provided the opportu-

nity to: check the assimilation of PUR-GA by Genève Aéroport’s senior management within their respective functions; enhance and deepen the training of control-body members; verify PUR-GA’s consistency and document section; improve PUR-GA’s level of functioning; and also practise coordination and interactions between the various senior managements.As in previous years at Genève Aéroport, this exercise serves both to strengthen the processes using related observations, and to enable the various participants to test their skills and improve their responses.

Totally remodelled control tower In 2013 Genève Aéroport’s Airport Safety Service (SSA) control tower – the true nerve centre that receives and sends all airport alarms 24 hours a day – was completely rebuilt, redesigned and re-cabled. The new tower provides its operators with a modern, ergonomic facility considerably more suited and responsive to their needs. Completed during the year, this major upgrade aims to ensure an even better service and faster responses.

Airport Safety Service missionsProviding 24-hour cover, 365 days a year, Genève Aéroport’s SSA staff are responsi-ble for ensuring the safety of the airport site. This vital mission involves many tasks, including: rescue, firefighting, assistance during aircraft refuelling while passengers are on board, and ambulance transport.To remain at the forefront of performance and constantly improve their skills, SSA professionals regularly attend training courses. In 2013 they learned Boeing 737 hoisting techniques at the Teesside train-ing centre in the UK, trained in managing major events and undertook new training for specialists in fall protection and cable-based working. They also practised new techniques for responses in snow. In addi-tion to all this, there was continual training in the airport area throughout the year. SSA ambulance staff continued their ongoing training in several areas, includ-ing in drug poisoning, respiratory assis-tance, chemical protection suits and psy-chiatric emergencies.In 2013 Genève Aéroport Airport Safety Service expertise and usefulness once again extended far beyond the airport perimeter. On one hand, SSA specialists in turn train many others. During the year they therefore provided training for FOCA for the Swiss regional airports of Sion, Lugano, Locarno, Bressaucourt, les Eplatures and La Blécherette. They also judged FOCA exercises for the airports of Lugano, Ecuvillens and Sion.

Aircraft-related operations 47

Various fires (including vehicle fires) 13

SCA automatic alarms (building fire detection) 526

Aircraft fuelling operations with passengers on board 3’802

Floods 12

Snow and ice alarms 31

Category II/III weather alerts (when visibility is poor) 18

Various assistance (such as repairs and logistical works) 119

Medical trips (of which 2,500 were in ambulances outside the airport) 2’814

Some numerical examples of intervention

On the other hand, SSA professionals sometimes leave the airport site to rein-force existing resources, particularly for major incidents. SSA staff and vehicles therefore went to various canton locations a total of eight times in 2013, to extinguish fires, provide water, lift a vehicle or pro-vide the advanced medical post.Regarding Genève Aéroport’s ambulanc-es, these leave the airport site several times a day to assist patients mainly in the neighbouring districts and towns, under a supply contract agreed with the Swiss emergency service 144. In 2013 they responded more than 2,500 times outside the airport site, which was 90% of the 2,814 medical responses undertaken.

Prevention campaigns For its prevention campaign in 2013, Genève Aéroport’s Safety Office chose once again to raise airport employees’ awareness of the need to fully coordi-nate their operations around aircraft, and therefore extended its ‘Fair-Play’ cam-paign. During aircraft stopover opera-tions, there are frequently many people and vehicles in a small space at the same

time. Since this proximity can create diffi-culties and risks, it is important to ensure perfect coordination between partici-pants to ensure fluidity and safety during stopovers.Still in terms of prevention, in 2013 the cartoon continued to serve as a communi-cation medium for certain safety messag-es. Therefore the cartoon characters Jet and Fodie, which first appeared in 2012, again raised airport employees’ aware-ness of aircraft fuelling, lightning-related risks, Safety Improvement Reports (SIR), Occurrence Reports (OCR) and the cam-paign of vaccination against flu.

Fire protection During the year, Genève Aéroport placed particular emphasis on fire protection. The first development was the compi-lation of the Safety and Fire Protection Manual (MSPI), enabling the standardisa-tion of constructive, technical and organ-isational measures. This evolutionary document, which is pragmatic and adapt-ed to the airport’s own operations, is aimed at all people involved in the opera-tion, maintenance, modification and con-struction of Genève Aéroport buildings, installations and structures. To complete this initiative, training was provided for project managers.As prevention plays a crucial role in this area, several tests were conducted during the year. Six checks of safety installations therefore enabled Genève Aéroport to verify and confirm the proper function-ing of the detection alarms, sprinklers,

marker lights and smoke extraction units in the terminal and car parks. These tests were conducted at night, after the arrival of the last flight and until the resumption of activities. In addition, evacuation drills with smoke and full testing of fire safety installations took place during the day, being carried out in several buildings and premises not used by passengers.It is also worth noting the renewal of fire training for on-site staff, and the geo-referencing of all Genève Aéroport’s fire extinguishers, enabling them to be monitored even more effectively.

Wildlife hazard Collisions with wildlife pose a significant risk of incident, or even accident. To ensure maximum safety while preserv-ing biodiversity, Genève Aéroport has for many years been at the forefront of wildlife hazard prevention (PPA), regu-larly implementing new measures and using many methods of bird scaring in response to each type of situation. In spring 2013, due to bad weather, many migratory birds were stranded in Europe. As with other airports on the continent, this led to Geneva having to disperse a large number of birds. The Genève Aéroport PPA team’s qual-ities are recognised internationally, the airport once again welcoming many man-agers from foreign airports who came to learn from its methods. The airport also received a number of trainees in this area.

42 | Safety

Safety | 43

E-services

Genève Aéroport has launched a platform to sell air-port services directly to passengers. Designed to facilitate travel, these ‘e-services’ enable passen-gers to reserve their parking (standard or premium), benefit from a special security pass and gain lounge access during transit.

In collaboration with its on-site part-ners, Genève Aéroport is dedicated to providing its passengers with safe and efficient services, tailored to their requirements and compliant with the principles of sustainable development. It therefore combines its business with an active policy designed to limit its impact on local residents and the envi-ronment. In particular this policy tar-gets and focuses on noise abatement, air quality, generated traffic and energy management (see the ‘Works’ section), as well as the management of water and natural environments. The Genève Aéroport website provides details of these areas in which action has been taken.

Air qualityIn 2013 an independent assessment organisation renewed Genève Aéroport’s Airport Carbon Accreditation (ACA) cer-tification for the third year running. This recognises the continuity and importance of the airport’s efforts to reduce the cli-matic impact of its activities. It certifies that Genève Aéroport has calculated its carbon dioxide footprint, taking into account the emissions from its facilities, ground handling, air traffic (take-offs and landings) and generat-ed traffic (passengers and employees). Genève Aéroport has also demonstrated that it makes commitments and achieves results in the reduction of CO2 emissions under its responsibility, and that equally it involves the other active companies on the airport site.Regarding the initiatives carried out by the airport, it is interesting to note the: installation of energy supply systems to parked aircraft; installation of many solar panels; replacement of machinery and equipment ; purchase of eco-friend-ly vehicles; and promotion of sustaina-ble mobility.

Environmental actions

44 | Environment

760’000free Unireso tickets provided

by Genève Aéroport for its passengers

In 2013 Genève Aéroport conti-nued to carry out measures to reduce its environmental impact. These included renewal of the airport’s carbon certi-fication, signing an underta-king to reduce greenhouse gas emissions, introducing a new shuttle service for on-site staff and soundproofing over 220 more homes in Switzerland and France.

Environment | 45

During the year, in addition to the prac-tical measures already implemented, Genève Aéroport’s management made new commitments to improve the air-port’s carbon footprint and so signed an undertaking to reduce its green-house gas emissions. The measures outlined include: the implementation of energy saving processes certified by the International Performance Measurement and Verification Protocol (IPMVP); reductions in CO2 emissions from Genève Aéroport buildings by 500 tonnes by 2020, and 5,000 tonnes by 2030 (compared with 2012); and using a significant proportion of renewable energy.

Measures to reduce gas emissionsFor several years Genève Aéroport has implemented measures aimed at reducing exhaust emissions from air-port vehicles. These are directed part-ly at modernising the airport fleet and partly at increasing the role of electric or hybrid vehicles. In 2013

Genève Aéroport therefore continued its policy of buying eco-friendly vehi-cles and providing incentives to the other on-site businesses. Initiatives and measures included: advice; awareness programmes; implementing an action plan to dispose of old vehicles and encourage the acquisition of a modern fleet; and installing particle filters.Always inspired and spurred on by the development of innovative projects, Genève Aéroport took part in a pilot scheme with EPFL, the Swiss Federal Institute of Technology in Lausanne. It is therefore a partner in a start-up com-pany which develops wireless recharg-ing technology by magnetic induction. The airport participates in this pro-ject as a pilot site and has provided one of its electric cars. Begun in 2013, the study involves analysing the sys-tem’s adaptation on the airport vehicle, and then equipping it. The induction recharge point will be installed on site in spring 2014, ready for testing.

Mobility plan promoting public transportGenève Aéroport’s mobility plan also reduces CO2 emissions, in this case by promoting public transport and sus-tainable mobility. Its measures involve both passengers and staff.The airport therefore funds public transport tickets offered free of charge to passengers who have landed, via two ticket machines installed in the baggage

reclaim area. Genève Aéroport is one of the few airports in the world to offer this service and, in 2013, provided just over 760,000 Unireso tickets. Through this measure and its active policy of promoting public transport, the airport once again achieved its objective of at least 45% of air passengers using public transport to travel to and from the airport. Regarding the site’s employees, Genève Aéroport offers a shuttle system (Airport Personnel Shuttles, or NPA) to staff who work during the hours that public transport is not available. During the year the shuttle network was extended to two new towns: Ferney-Voltaire and Versoix. Funded by Genève

Aéroport, the NPA shuttles are free of charge to users and run very early in the morning and late at night in areas well served by public transport during the day. This enables those who work irregular hours to use both the bus and the shuttle.

Evolution of passenger

Train

Bus

2007

2008

2009

2010

2011

2012

0

5

10

15

20

25

30

35

40

45

50

Substainable modal shares (%)

11

23

14

25

14

27

15

27

15

30

2013

15

32

15

30

Train

Bus

Source : ASQ survey 2013

46 | Environment

In 2013 more than 800 people per week used the NPA service. To make the system even simpler and easier to use, during the year Genève Aéroport updated the NPA reservation software and completely renewed the website. As part of its policy to promote cycling, Genève Aéroport participated in the Bike to Work scheme for the eighth year running. In addition to this cycling scheme, which is the largest in Switzerland, the airport organised a two-day exhibition and tests of electric bicycles. It also offered staff a free bicy-cle check and anti-theft etching.

Soundproofing programmeIn 2013 Genève Aéroport continued its soundproofing programme in the neigh-bouring districts of Geneva. During the year more than 150 homes, mostly apartments, were soundproofed, rep-resenting an investment of over CHF 2.6 million. It is worth noting that such works have positive side effects: they also improve thermal insulation and substantially reduce CO2 emissions.To date the airport has soundproofed homes in the mandatory intervention area (the high-priority VA zone) and is continuing its soundproofing pro-gramme in areas beyond. In all there-fore, Genève Aéroport has sound-proofed almost 3,000 homes at a total cost of around CHF 44 million.

In neighbouring parts of France, Genève Aéroport’s measures ena-bled the soundproofing of 78 homes at Ferney-Voltaire in 2013, at a cost to the airport of over CHF 1.1 mil-lion. This work continues too: at the end of the year, 60 homes were being soundproofed and preparations were underway to allow continued activity in 2014.

Relations with local residentsGenève Aéroport has long maintained relations with its neighbours, and at sev-eral levels. This is of course through the official committee on the environment (Consultative committee for the fight against nuisance from air traffic), but also through various visits, presenta-tions and meetings with elected officials, as well as with the general public. In addition to these various relationships, in 2013 Genève Aéroport participated in the first Meyrin Economic Forum (MEF), hiring a stand to meet and discuss mat-ters with local residents.

Waste management and recyclingSeveral advances were made in waste management and recycling. The bag tax, introduced in January 2011 for businesses operating in the main ter-minal, continued to show positive results with waste sorting rates pro-gressing from 37% in 2011 to 45% at the end of 2013. During the year this

waste-sorting measure was extended to active freight companies and the charter terminal.In the main terminal, the old waste reception centre was replaced with a modern facility nearby. The new cen-tre can also receive organic waste and compact PET bottles.Also during the year, a partnership was established with EPI (Public Institutions for Integration) to recy-cle office consumables and electrical equipment such as printer cartridges, fax machines and photocopiers. EPI’s workshops dismantle the various com-ponents to be recycled or used again.Still regarding waste recycling, it is worth noting that for several years the airport restaurants’ used cooking oils have been converted (off site) into biofuels for land vehicles.

Redistribution of waste foodIn addition to downstream waste, the airport also considered upstream waste, because unused food is not necessarily thrown away. As in all of

Environment | 47

Switzerland’s shops and restaurants, still-consumable perishable goods are sometimes removed from the commer-cial circuit. Since 2011 Genève Aéroport has there-fore worked with the Partage associ-ation, which collects consumable food supplies from various catering points to redistribute these the same day to Geneva’s charity centres. In 2013 almost 7 tonnes of food were collected from the airport’s commercial outlets (6,890 kg of food compared with 5,020 kg in 2012).

Airport grassland biodiversityThe airport site has around 200 hectares of grassland. Certainly an unexpectedly large area for an industrial site, this grass-land supports a wide variety of plants (207 species recorded, some of which are rare and endangered). Approved by the Nature & Economy Foundation for the management of its natural spaces, Genève Aéroport takes steps to preserve animal and plant biodiversity including differential grass cutting, the installation of nesting boxes and the siting of bee-hives alongside the runway. To preserve its natural habitats, the airport also actively fights against neo-phytes. In 2013 three species of these invasive plants (Japanese knotweed, goldenrod and ragweed) were once again the subject of action plans for their eradication, in cooperation with the canton.

Change in sorted waste Change in incinerable waste

0

30

60

90

120

150

200

920

1020

1120

1220

13

200

920

1020

1120

1220

13

200

920

1020

1120

1220

13

201

020

1120

1220

13

tonnes

+5% -1%+15%

+3%

PaperCartonsPET Organic waste

0

500

1000

200

9

201

0

201

1

201

2

201

3

tonnes

864

990

837 821770

Main terminal

48 | Visibility

The year’s big news was the launch of Air China’s direct flights between Geneva and Beijing, crowning years of inten-sive discussions and meeting a need widely expressed by various people and groups. Within this context Air China has received full assistance for its installa-tion in Geneva, and for the new service. The airline has therefore received sup-port in areas such as office accommo-dation, administration and recruitment.Genève Aéroport has also coordinated and cooperated closely with Air China’s headquarters in Beijing.To celebrate the arrival of Air China in Geneva, a grand inaugural event was held at Genève Aéroport and attend-ed by some 200 guests. A 30-strong delegation came from Beijing, led by the airline’s vice president, to attend this evening which was enlivened with official speeches, a piano recital and Chinese animations.

A major multi-phase communications campaign to publicise the new Geneva-Beijing route was launched, and includ-ed exterior advertising on a Geneva tram, posters, press releases and a digital presence. There were similar-ly many marketing support activities in 2013, such as a promotional bro-chure, online competitions, information and promotions on social networks, and representation at public and pro-fessional shows. At the latter, which were attended by travel agencies, tour operators, large companies and others, several workshops and presentations were organised too.

Support for airlinesIn 2013 Genève Aéroport also provided support for other airlines’ new servic-es, such as Wizzair to Bucharest, Swiss to St Petersburg, Belavia to Minsk and Aegean to Athens. In addition there was close collaboration (press events, public relations and marketing) with the three airlines based at Geneva – EasyJet, Swiss and Darwin.

Marketing and external promotionIn 2013 Genève Aéroport took many actions around Air China’s new direct flights between Geneva and Beijing. It signed a twinning agreement with Beijing Airport, the world’s second-busiest airport and Air China’s main hub. In addition the year saw the launch of air-port services sales to passen-gers to facilitate their travel, the creation of a sound identity and Genève Aéroport’s presence and activity on many fronts.

More than

10’000friends on Facebook

Geneva Lions (basketball)

Geneva Festival

Meyrin Forum

Carouge Theatre

100 Forum

Genève Servette HC

The Zamis of the OSR

Terre des Hommes

Neuchâtel International Fantastic Film Festival (NIFFF)

Annecy International Animation Film Festival

Ski Romand

Swiss Open Tennis

PTE (Passenger Terminal Expo)

Principal sponsorship projects :

Visibility | 49

Genève Aéroport maintained and devel-oped its network of contacts, notably participating in some 10 conferences on air transport in Europe, Asia and North America. It also took part in the region’s main tourism events including at Bern, Chambéry, Geneva and Lyon. Finally, the airport participated in the successful ‘Envol’ travel day held on site, which attracted over 25 exhibitors.

Twinning with BeijingDuring the year Genève Aéroport main-tained close relations with airlines, as well as with other organisations such as Beijing Airport, with which it signed a twinning agreement. The Genève Aéroport-Beijing Capital International Airport ‘sistership agreement’ aims to encourage and strengthen the exchange of knowledge and best practice. Although the two airports are certainly very different in terms of size (Beijing Airport handles 82 million passengers a year), their respective experiences can benefit each other. Beijing Airport is therefore particularly interested in

Cointrin’s accumulated know-how in energy and environmental management, while Genève Aéroport aims to learn more from Beijing Airport about passen-ger flow management and services.

E-marketingIn 2013 Genève Aéroport launched its ‘e-services’ platform to sell airport ser-vices directly to its passengers. Designed to facilitate their travel, it enables them to reserve their parking (standard and premium), use a special priority lane to progress quickly through security and benefit from lounge access during tran-sit. This à la carte service allows passen-gers to purchase either just the products they need or all the services on offer, and is for those who do not benefit from the small extras linked to business class.

Social networksDuring the year Genève Aéroport strengthened its presence on social net-works. It did this mainly by publishing information several times a day on its Facebook page, which exceeded 10,000 friends in December. The airport also gained new visibility and publicity on LinkedIn and YouTube. CorporateA sound identity was created for Genève Aéroport, in support of the new graph-ic. Available in different time lengths, the sound identity meets and reflects the airport’s criteria of elegance, service

quality and dynamism, and its interna-tional dimension, while being anchored in Geneva and Switzerland. It therefore brings together various instruments (including a rain stick – a reference to Geneva’s famous water jet), and a female voice to give it a human side. Aiming to become a real signature sound, it is used mainly in Genève Aéroport’s audio announcements, audio-visual aids and automated telephone messages.

SponsorshipIn 2013 Genève Aéroport continued its sponsorship policy through considera-ble support in the four areas of activi-ty defined in its charter, namely sport, culture, the economy and tourism, as well as social matters, charity and the environment. Once again the airport shared its support activities among neighbouring districts and towns, the canton of Geneva, and its catchment area which includes all of French-speaking Switzerland and neighbouring parts of France.In terms of sports, Genève Aéroport renewed its support for the Lions de Genève basketball team, crowned Swiss champions in 2013. At specialised events, the airport was a partner at Passenger Terminal Expo, a conference held at Geneva’s Palexpo and bringing together airports, airlines and experts from around the world. It is also worth mentioning the artistic project Mountain Climbers which aims

to transform gondolas into works of art. During the year these gondolas, some of which were exhibited in the terminal, were auctioned for a charitable foun-dation. Outside its sponsorship activities, Genève Aéroport also provides other types of assistance. It is therefore one of the promoters of Genilem Vaud-Genève, a non-profit organisation whose mission is to boost business start-ups’ chances of success and so contribute to the revival and strength of the Swiss economy.Finally, for years the airport has provid-ed collection boxes that enable passen-gers to get rid of their Swiss or foreign change and so help the Red Cross. In 2013 a new collection box was installed at the airport, bringing the total to four.

Service to the publicGenève Aéroport Airport Safety Service (SSA) employees are regularly pres-ent at the region’s sporting and festive events to provide a rescue service, medi-

cal unit and logistical resources. In 2013 SSA staff were notably involved in the Lake Parade, closing fireworks at the Geneva Festival, the Geneva Triathlon and the Christmas Cup.

Umbrella organisationsGenève Aéroport is a member of two umbrella organisations linked to the aviation sector: Aerosuisse (Swiss aer-ospace federation) and SIAA (Swiss International Airports Association). In collaboration with these bodies, the air-port has spoken on various aviation-re-lated policy issues, notably partial revi-sion regarding the import of goods in tourist traffic.

50 | Visibility

SurveysThroughout the year Genève Aéroport carries out numerous surveys and measures the effectiveness of passenger ser-vices. In 2013 it undertook more than 7,000 interviews, particularly as part of the ASQ (Airport Services Quality) survey.

Visibility | 51

52 | Human resources

889staff

Following further growth in passenger traffic and modifications to installa-tions, staff numbers continued their upward trend in 2013. A total of 26 jobs were created at Genève Aéroport, increasing its workforce to 889 (or 835.2 full-time equivalents). And this is without counting the average of around 70 auxiliary staff employed during the year.In 2013 it was above all the ranks of the Installations and Planning Department, responsible for developing the air-port and adapting its facilities, which expanded with the recruitment of 12 additional staff. Genève Aéroport’s Operations Department grew too, with the addition of 10 new staff, particu-larly in runway and safety services. Among the new positions created, it is also worth noting the appointment of a purchasing manager responsible for the improved structuring of buying processes based on a holistic, long-term vision that takes into account the whole life cycle and the principles of sustaina-ble development.

Still on the subject of recruitment, in 2013 Genève Aéroport gained the renewal of its ‘1+ for all’ (1+ pour tous) label. Awarded for the first time in 2012, this label honours organisations committed to employment and inclu-sion in Geneva. Wishing to be and ded-icated to being a responsible employ-er, Genève Aéroport has for years implemented this with the Cantonal Employment Office when a position is advertised. At equal levels of skills, the airport is committed to prioritising job seekers and particularly the long-term unemployed.

Continual trainingAn airport manager’s task is complex and encompasses many fields, ranging from passenger reception to aircraft positioning, from safety to commer-cial-concession management, and from security to facilities maintenance. Added to this great variety of occupations is their constant evolution and, within this context, continual training is extremely important. Each year Genève Aéroport spends substantial sums on this – CHF 1 million in 2013, not counting the large amount of technical training carried out.

In 2013, Genève Aéroport expanded its workforce in response notably to the growth in passenger numbers and to modifications and improvements at the airport. The year saw the ongoing implementation of the skills management project and investment in continual training. In addition the airport gained the ‘Friendly Work Space’ label and the renewal of its ‘1+ for all’ (1+ pour tous) label.

Increased skills

Distribution by employee status(836 CDI employees, not counting apprentices and auxiliaries)

13%

85%

1.7%110 managers

712 employees

senior managers

Human resources | 53

Among the training provided during 2013, Genève Aéroport operated a three-day seminar designed to enhance managerial skills and will continue this initiative in 2014. As part of the air-port’s programme of continual man-agement training, the method used pro-vides an innovative thematic concept in both its process and pedagogical approach.

Skills development policyTo enhance and truly embed this con-tinual training in its business strategy, Genève Aéroport’s Human Resources Department continued to elaborate its skills development policy. Initiated in 2012, this operation aims to better anticipate future needs and prepare new and replacement staff to ensure they have the right skills in the right place at the right time. This approach enables employees to develop their expertise, interpersonal skills and employability and so improve prepar-edness and progression throughout their careers.

The first step is embodied in the devel-opment of a reference system listing all the skills (both behavioural and occu-pational) necessary to carry out Genève Aéroport’s tasks. During the year this ‘dictionary of aptitudes’ enabled the creation of some 105 competency pro-files (which are around 80% of both profiles and the number of employees concerned) thanks to 35 workshops bringing together the particular job holders. These profiles will be added to job descriptions and will give an over-view of the skills needed in the various functions, and of their evolution.In parallel, a catalogue of continual training will classify all training meas-ures designed to enable the develop-ment of each and every talent.

Selection of a Human Resources Information System This strategic project requires the use of a powerful IT tool for human resources. Therefore during the year a Human Resources Information System (HRIS), which in particular includes a training management programme, was selected for deployment in 2014. The chosen tool, which notably allows staff to have access to their own data, has proved its worth in several European companies.

Health management rewardedFor years Genève Aéroport has been committed to the systematic, compa-

ny-wide management of health and safety through voluntary measures. It therefore has a formalised and com-municated policy in this matter, has a committee in charge of defining the strategic and operational objectives, takes measures to improve staff health, organises training in this area and employs a company medical officer on site. These and many other actions have been identified and recognised by Health Promotion Switzerland.During the year this foundation, which is supported by cantons and insurers, awarded Genève Aéroport the title ‘Friendly Work Space’. This award hon-ours companies that successfully imple-ment measures aimed at optimising corporate framework conditions, and that consider workplace health man-agement as an integral part of overall management.

Several advances in health and safetyMore specifically in 2013, Genève Aéroport made progress in health and safety at work in both organisation-al and practical terms. A new CFST (Federal Coordination Commission for Safety at Work) H&S expert was brought in to strengthen the existing team and to develop the implementa-tion of the workplace health and safe-ty management system. In addition a working group (the GVA Environment, Health and Safety Group) was estab-

2009 2010 2011 2012 2013 FTE Persons FTE Persons FTE Persons FTE Persons FTE Persons

Employees 683.7 706 712.6 738 738.8 770 770.9 809 793.2 836

Monthly auxiliaries CDD 37.3 49 40 56 49.4 63 38.5 49 35 46

Apprentices 4 4 4 4 4 4 5 5 7 7

Total 725 759 756.8 798 792.2 837 814.4 863 835.2 889

Full-Time Equivalent (FTE)

lished to bring together the safety and environmental managers of key airport partners, and to improve information sharing and address particular issues from all angles.A site safety management system was also established. Genève Aéroport pub-lished its guidelines on health and safe-ty at work on its website, referring to its guiding principles of the crucial importance of general safety (for air traffic, passengers and staff on site) and highlighting in particular the air-port site’s legal obligations and spe-cific rules which must be met by each provider.The working environment of the securi-ty control posts has been scrutinised (in areas such as radiation protection, ergo-nomics, static electricity and noise) and an action plan is being implemented.Prevention plays an important role and, following the success of the initiative in 2012, practical training on sleep, diet and stress, particularly in relation to irregular schedules, was provided again in 2013. Similarly, and as every year, Genève Aéroport assumed responsibil-ity for staff vaccination costs against seasonal flu.

Rights of on-site workersThere are around 200 companies and other entities on the airport site. Genève Aéroport requires all organisations benefiting from an operating conces-sion, as well as those participating in its calls to tender, to comply with reg-

ulations on the protection of workers. Companies are therefore bound by a collective labour agreement (CCT) appli-cable to Geneva, or have agreed with the Cantonal Office of Inspection and Labour Relations (OCIRT) to comply with cur-rent professional practices in the canton.Regarding the protection of work-ers’ rights on the airport site, in 2013 Genève Aéroport strengthened claus-es in the commercial concessions, and proceeded with all operating-con-cession companies to the systematic monitoring of CCT application in col-laboration with OCIRT. The latter has also established practices in ground handling for airlines (UASCA 2013), which apply to all companies providing services to airlines. UASCA 2013 came into effect on 1 November 2013.

Installation of defibrillatorsIn 2013 Genève Aéroport installed

25 defibrillators in various locations around the airport. To enable its employees to familiarise themselves with these life-saving devices, it organ-ised first-aid courses for all staff.

54 | Human resources

Workforce evolution, 2008-2013

Human resources | 55

Free WiFi GVAGenève Aéroport offers its passengers and visitors the opportunity to have up to an hour’s free internet access throughout the terminal. More than 2 million connections were recorded in 2013.

Editorial and Content : Genève AéroportDesign and Layout : Dune Graphic

Translation : Airstream Copywriting Services

Photo credit :Report : Etienne DelacrétazOther photos : Genève Aéroport and various external photographers (Mark Inderkum, Frank Mentha, Stéphane Gros) Printed in Geneva, Switzerland at Atar Roto Presse SA, 2014Satimat Green Paper (60 % of recycled fibers and 40 % of virgin fibers FSC)

56 | Genève Aéroport