Adding Mobility to the Supply Chain

10/22/2009 Interop Mumbai - Oct 09 1

Ranjit Satyanath – General Manager, Solutions & Technology

Agenda

10/22/2009 Interop Mumbai - Oct 09 2

�A look at retail

�The Supply Chain

�Mobility in Supply Chain

� Efficiency improvements

Shoppers Stop

� > 160000 Styles

� > Half a million active

SKUs

� 1.5 million sq. ft. of

retailing space over

� 28 stores

� 8 cities

� 1.3 million First Citizens

10/22/2009 Interop Mumbai - Oct 09 3

Distribution center

� > 800,000 pieces

� NWC of 2 weeks

� Outsourced operations

� 400,000 Sq ft

� 5 location

� 4 cities

10/22/2009 Interop Mumbai - Oct 09 4

Technology Landscape

10/22/2009 Interop Mumbai - Oct 09 5

Receipt Put-away

RTVPick

Transfer

Shipment/

Receipt

Transfer

Shipment/

ReceiptReceip

t

RT

V

The Distribution Center

10/22/2009 Interop Mumbai - Oct 09 7

•Unviable technology

solutions

•Inability to monitor

personnel productivity

•Wrong SKUs picked

•Proprietary solutions

•Commercially unfeasible

•Hardware dependant

•Not easy to integrate

•Regional DC model

•Inability to validate SKU

picked

•Data entry errors

•Semi Literate Work

force

•Opportunity to develop

a solution from ground

up

•Potential efficiency

drop

•Unavailability issues at

the store

•Incorrect Inventory

costs

HANDHELD BASED ACCESS OVER WIFIPC BASED ADMINISTRATIVE ACCESS

� WAN based connection � Browser based access.� View, Assign and

Approve Transactions� Real-time Reports

� Download and Submit Assigned Transactions

� Offline mode Scanning and Validations

� Java based device independent client

Middleware Application� Synchronize

with ERP System.

� Manage Warehouse

configurations.

� View Real-time reports

across all Warehouses

Warehouse1

Warehouse2

Warehousen

Enterprise WAN

Enterprise ERP System

LAN

MAKING IT WORK

10/22/2009 Interop Mumbai - Oct 09 10

Middleware application

pulls Task schedule from

the ERP

Sam reviews task list and

assigns them to Joe

Joe ‘s handheld beeps to

notify him of tasks

assigned to him

SKUs are scanned into the

handheld. App ensures

accuracy of scanning

When Joe is

through data is

pushed back

into the

middleware

app

Sam reviews

the data and

approves. Data

is updated in

central ERP

Jane, Director -

Supply Chain

remotely

monitors all her

DCs10/22/2009 Interop Mumbai - Oct 09 11

Tech Stack

CrEme

12

Benefits� Improved Efficiency, 17% lowering of stock

outs

� Near 100% accuracy in store dispatches

� Improved employee productivity,

streamlined workforce.

� Accurate information updated in the ERP

streamlining the entire chain.

� Real-time monitoring of the entire process

centrally and at the DC.

� Scalable framework for further improvement

for the supply chain processes.

10/22/2009 Interop Mumbai - Oct 09 13

Success replicated..

• Solution deployed in

the Hypermarket

format

• Crossword Book Stores

10/22/2009 Interop Mumbai - Oct 09 14

Nominated for

Awarded by EDGE Magazine

Recognition

10/22/2009 Interop Mumbai - Oct 09 15

ranjit.satyanath@shoppersstop.com

10/22/2009 Interop Mumbai - Oct 09 16