randy wright
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Randy Wright
Mobile Phone: 918-527-2771
Secondary Phone: 918-627-2771
E-mail: [email protected]
Voice networking
High-speed dataVoice systems service and installation
multi system integration voicemail, acd systems, call recorders, trunking with multiple
types of lines incloding
T1
WORK EXPERIENCE
November 2007 - present
Paetec Communications, Inc. | Tulsa, OKTechnician II.Circuit Install..T2N
Telecommunications Services
* Apply advanced working knowledge of systems, procedures, customers, products,
and telecommunication processes to perform assigned tasks with minimal supervision.
* Responsible for installing and managing assigned orders via processing intoappropriate order handling databases.
* Test and turn up new and existing line and complex services via remote access withno supervision* Perform basic and advanced technical problem solving with muliple vendor
interactions.
* Initiate internal and external escalation process and follow up as appropriate toensure timeliness of quality of service orders are met within set guidelines.
* Manage and troubleshoot exceptions- which include technical configuration issues
with equipment and various network elements that negatively impact intervals and
quality of customer installations.* Provide back up support to other group members in peformance of job duties as
necessary.
* Responsible for providing back up support for receiving, reconciling, anddistributing workpool for the work team in pre-defined guidelines and timeframes.
* Support and/or participate in the organization's continuous improvements efforts
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March 2005 November 2007
AUS Telecommunications | Norcross, GA
Field TechnicianTelecommunications Services
This was a contract only job. They would call when something was needed in the area.
Field installation and repair of voice and data systems.
This is an ongoing contract position on as needed basis
June 2007 - November 2007
AT&T Tulsa, OK
Cable Splicer
Telecommunications Service
Upgrade different sites and equipment to make them ready for the Uverse product.
Maintain cable integrity throughout the area.
April 2005 - November 2007
Creek Nation Casino | Tulsa, OKBlackjack Dealer
Customer service.
Dealing Blackjack and other table gamesWork closely with the customers to assure they were having a good time.
November 2006 - January 2007Tek Systems | Tulsa, OK
CO Engineer
Telecommunications ServicesTelecommunications Technician
Duties include installing and troubleshooting CO equipment for Windstream Corp
July 2002 - February 2005
Telsource Corp, | Totowa, NJ
Field Service TechnicianTelecommunications Services
Field service technician for for telephone systems and computer networking. Extensivework with Cisco routers for wide area networking connecting to customers local
networks. Install wireless high speed internet sytems for hotels and maintain after
installation. Completed DSL installations for several different vendors.Installed and serviced Visual and Paradyne CSU/DSU, Channel Banks, Dmarc
extensions,Routers,Hubs,Switches,wiring and cabling
Troubleshoot T1 WAN circuits
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December 2001 - May 2002
ESG | Tulsa, Ok
Telecommunications Technician
Telecommunications Services
Install Voice and Data Networks.Oversee crew in installation and repair of networks.
Troubleshoot and repair network problems.
June 2001 - December 2001Riverside Nissan | Tulsa, OK
Sales Associate
Automotive and Parts MfgSales of automobiles. Demonstrating and keeping in contact with my customer base.
Three time winner of the salesman of the month.
December 2000 - June 2001
Operations Manager
Centex Telecom. Services | Austin. Tx.Telecommunications Services
Managing daily operations of company.Supervising staff of technicians.
Training and assiting technicians on difficult assignments.
Maintain working relationship with existing customers.Estimate and evauluate new jobs and make sure jobs are completed to
customer satisfaction.
Work with various venders for job completions.Duties also included sales of business phone systems.
January 1979 - December 2000Saint Francis Hospital | Tulsa, Ok
Healthcare Services
Telecommunications Engineer
Troubleshoot difficult telco problems and provide training to peers and subordinates
during problem resolution.Coordinate with departments and customers to identify appropriate applications,
maximize and reduce cost.
Set up and maintain WANS for voice and data networks.
Designing, installing and servicing tele-video systems.
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Designing small and large phone systems for off campus offices.
Troubleshooting, service and repair of an 8500 port PBX.
Determining when upgrades are needed on various systems.Interfacing with various vendors for maintenance contracts, service and purchase of
upgrades.
Maintaining campus wiring systems, including fiber optic networks.Maintains working and repair knowledge on call center, radio and paging networks.
Maintain inventory of spare parts
EDUCATION
Vocational,
1975
Elkins Electronic Institute | Oklahoma City, OK
High School or equivalent,
Edison High School | Tulsa, OK
Graduated 1973
telecommunications Expert
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
Startel User GroupAmtelco User Group
Rolm User Group
REFERENCES
Dan DavisOwner/president Dan-D-Company
918-266-3836
Professional
Anthony Atkins
Telecommunications Engineer Saint Francis Hospital
Professional