Randrianarivelo Benjamina M. Operations Officer

WBI, Leadership Practice

“… il y a beaucoup de problèmes quand il s‟agit de réalisation concrète…”

Amadou Boubacar Cissé, Minister of State for Planning, Regional Development, and Community

Development, Niger

“… there is disconnection between decision made and implementation…”

Anne Ndirangu, COMESA, Monitoring and Evaluation Expert

2

Addressing

problems: beyond

technical solutions

Effective

implementation: Needs

collaborative action

Productive process:

Acceptance of new

ways of doing things

Success:

Depends on

managing change

processes

skillfully

3

1

set up an

authorizing

environment

2

implement

3

sustain

4

Authorizing

environment

• Challenges;

• Stakeholder

alignment;

• Enabling

conditions for

teams in charge

of carrying out

implementation.

Implementing

• Jump-starting

complex

reforms;

• Accelerating

implementation;

• Innovating way

of working;

• Measuring

reform

outcomes.

Sustaining

• Development

goals;

• Capacities;

• Performance-

oriented

culture.

5

Set up an

authorizing

environment

Sustain Implement

-Binding Constraints -Net Map -Strat. Comm.

Institutionalization RRA/RRI

6

So what is Rapid Results Approach (RRA) methodology all about?

7

RESULTS FIRST – short term outcome is more

tangible, makes the „pressure cooker‟

environment and creates space for innovation

and learning.

READINESS AND OWNERSHIP – Where there is

readiness means the results attained and lessons

learned are of value to the organization and its

staff ( go to scale and sustain)

PROVEN PRACTICES – High performance teams

with right people; leadership coaching; and space

to reflect and grow facilitate achievement of the

final result.

• Ambitious outcome-oriented performance goal

• RRI goal aligned with a broader framework RESULTS FIRST

• Leadership and Stakeholder Orientation

• Temporary governance structure with clear roles

READINESS AND

OWNERSHIP

• Rapid Results Initiative

• Coaching

• Structured process in 4 phases

PROVEN

PRACTICES

9

A Rapid Results Initiative is a structured process that mobilizes teams to achieve a meaningful, challenging result in 100 days or less- learning along the way.

◦ RRIs help when implementation capacity is missing;

◦ RRIs help when a result is needed and the margin of error is low;

◦ When the process is unclear due to the adaptive nature of the challenge.

Mai 2009 11

Gérer le Progrès

Shape

Launch

Mid-point

review

Final review

* Align stakeholder * Identify constraints * Agree on critical challenge * Identify Team members

Help the team prepare for implementation

* Take time to identify effective practices / strategies * Change course if needed

* Celebrate the team‟s success * Discuss scale up plans and next steps

T1

T50

>T100

<T1

TEAM

Leadership Group

RRI Coach

RRI Team

• Bring institutional support and set up an

authorizing environment for implementation

• Help overcome non-technical constraints

Leadership

Group

• Manage towards results

• Mobilize team

• Learn by doing

RRI Team

• Facilitate problem solving, result delivering and

learning process

• Assist team in applying the methodology

RRI Coach

13

BURUNDI: Improving the quality and reliability of electricity service [related to one of AfriK4R strategic policy areas: Business environment <<Getting electricity>>]

“To sustain economic performance, we must demand greater efficiency, and we expect results from all sectors... In this regard, we have already motivated people towards improved accountability, planning and performance using the Rapid Results Approach”

Pierre Nkurunziza, President of the Republic of Burundi

Bujumbura, 2011

16

From Strategic objective to a 100-day RRI

To: Improving the quality and reliability of the Cy‟s service

To: Concentrating on connecting

electricity

Strategic Objective From: Improving the

corporate image / branding of REGIDESO

Scope of challenge

To: Targeting Electricity in Bujumbura

RRI Goal: Reduce delays in connecting electricity in Bujumbura from 3 months to 1 month in 100 days

Issues and challenges Innovations to take up

Customers‟

dissatisfaction

due to long

delays

Equipment

for

connection

frequently

out of stock

Slow and

multiple

procedures

Connection

agents tend

to prioritize

those

willing to

pay an

additional

fee

Set up a Team from different units: Operation, Connection, Finance, Supply Services, Field Inspection;

Make application procedures simpler and more transparent;

Adopt new practice: FIFS + Compliance with deadline.

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RESULTS:

June-July-August: all new subscribers were connected 1 month after submitting their applications (vs rate of 66% in March-April-May);

November-December: delays were less than 20 days.

IMPACTS:

-Customer Satisfaction;

-Financial profit for REGIDESO;

-Improvement of BI‟s ranking in "Doing Business" which is likely to attract more investors.

18

Delays in connecting electricity were reduced from 100 to 30 days in Bujumbura after a 100-day RRI cycle

Doing Business 2013 report out, Burundi tops regional peers Posted by: Patrick Kagenda & Agencies

Posted date: October 23, 2012

Doing business in East Africa: Burundi makes big progress in improving business climate

Posted Saturday, April 14, 2012

Contribution

19

REGIDESO‟s Managing Director: ◦ released a memo establishing RRA as the working

method at REGIDESO;

◦ confirmed the changes of procedure in accordance with the recent RRI practice;

◦ promoted the extension of RRI to other services;

◦ participated in key events for further RRI cycles in order to set up and maintain an authorizing environment for implementation and demonstrate the leadership engagement.

20

broader reform agenda + integrated performance management framework

engaged leadership

effective and supportive change management coaching

high performance teams

tailored capacity boosting and team morale processes

monitoring tools

21

Regional level

•Identify and select regional coaches

•Train regional coaches

National level

•Engage leaders

•Form and mobilize teams

•Select and train national coaches

•Launch implementation of action plan

•Carry out periodic reviews

Network

•Establish a network of practitioners and coaches

•Engage and mobilize participation inside the network

22

Tool / Methodology

Expected results Time for training (days)

COALITION BUILDING

How to use the portable checklist of political economy analysis [lots of practice sessions]

4

NET MAP [Interview-based mapping tool]

How to practice facilitating a Net Map and how to analyze Net Map data [helps understand, visualize, discuss and improve situations in which many different actors influence outcomes]

3

RAPID RESULTS INITIATIVE

Understanding of the How and When to use RRI so clients can begin to work on their own [a customized coach guide according to the specificity of the strategic policy areas will be developed beforehand]

-Training:3 -Coaching / Mentoring: 4

23

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How can it be used for boosting the implementation of Country Action Plan?

Is it a right tool to help implement the Country Action Plan?

Samson Machuka (Kenya)

Benjamin Bonge (DRC)

Emile Nimpaye (Burundi)

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