ramp a4 brochure online tables only

8/3/2019 Ramp A4 Brochure Online Tables Only

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RAMP is a framework and programme designed

to help organisations operate online interactiveservices more responsibly and safely with thewellbeing of their users in mind.

RAMP AREAS

What are the risks toan end user and aprovider associated withthe well-being of users of interactiveservices?

What safeguards can be put in place toensure confidence about the service?

What safety measures, system andprocesses are needed to make thishappen?

OrganisationalData Protection

End-user Privacy and Safety

Informed Consent

Moderation and Reporting Pathways

Content risks

Contact risks

Conduct risks

Commercial risks

CATEGORIES

OF RISK

Terminate

Tolerate

Treat

Transfer

RAMP

ACTIONS

Risk Awareness and

Management Programme

RAMP

QUESTIONS

DRIVERS

BENEFITS

GETTING STARTED

WITH NEEDS

ANALYSIS

ONLINE SERVICE

TYPES

A guide to the provision of safe and secure mental health

and social support services online. A RAMP Initiative.

DELIVERING MENTAL

WELL-BEING SERVICES ONLINE

Increases in internet useand health related search

Proliferation of unregulated

unreliable/dangerous advice websites Patient desire for discretion and

anonymity

Government encouragement to use digital

Cost savings from online delivery of care

Increased accessibility

De-Stigmatisation

Choice

Dilution of risk

Meets strategic goals of theDepartment of Health

Define the purpose of your onlinepresence and interaction, e.g.

- signposting, informationprovision, awareness/fundraising, counselling, communitybuilding

Online channel selection/mix

Staff training

Knowledge, answers and advice

Peer to peer mentoring

Online Computerised CognitiveBehavioural Therapy

Counselling/psychologicalintervention

SPONSORS

www.fbk.m/mpgud [email protected]


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4/16

isks what are the key risks

to be addressed?

what safeguards i users

need to be ondent that

risks are itigated to an

aeptabe ee?

what systes and proesses are

required to ake this happen?

content

Bh f

ndny

Unuhsd us/

shng f psn

nfmn nudng

nn nfmn

a pn f ny, s uss

shud b nfmd f hfwng:

th umsns und

whh h ms

ndny

th py py shud

nd wh nfmn s

d bu uss nd

hw hs nfmn w b

sd, usd nd shd

th tms f S /

Hus rus shud ndwh nsus bh

f pb bhu nd

h umsns und

whh psn nfmn

w b shd wh w

nfmn gns

Uss shud b pdd

wh nfmn bu h

fwng:

Hw d nn

Hw kp nn p

Hw p nsns f

gd msus f psn

nfmn

Uss shud b nfmd n

my mnn f d bh

us

cndu sk ssssmn

usng h rsk awnss ndMngmn Pgmm; h

ndngs shud b sgnd ff

by h sn mngmn

m

rgs wh h infmn

cmmssn f qud

Dp smn

f us spnsbs n

n nn dy f

ss

Ds s D PnPy wh pdus

dd n sff mnus

ensu h d n ns

wh uss nfmn

my b sd .g. dbss,

pps nd USB sks

nypd

adh guns wh

sp d nn

Pd uss wh py

py n n ssb fmh nns nfmn

n d hndng nd us

Mk psns f nn

nfmn b d

su mhds n n wh

ndusy sndds15

cndu gu d

pn quy ssun

hks nd dun

pgmms wh sff

tb 1.0: D Pn rsk awnss nd Mngmn Pgmm mng ky sks n n cnn


5/16


to be addressed?




aeptabe ee?



contat

inppp d

fm unqudw-bng pds

Uss nd b nfmd

nd ssud buh quns nd

xpn f h w-bng

pds sff hy

ky nun nn

Uss shud b nfmd

bu h nu nd xn

f h n, s h

hy n mk n nfmd

dsn whh ngg

wh h s

Dp umn ps

nd pdus

c dd jb

dspns

ensu ppp nng,

mnng nd quy

ssun mhnsms n

pn

Pd nfmn f uss

n n ssb fm bu

h quns f sff hy

w nun

Pd p-u pdus f

uss

lk f psss

ddss nns

dng ss f

ndn n h

s mngs uss

Uss nd b pdd

wh mns p

gd nppp

n fm pfssns

nd/ h uss

Uss nd b ssud

h h nns w b

mngd ffy nd

xpdusy

ensu h h s sysm

mnng nd un

f h us sps f h

nn s, mxmz

h pbby h mnmum

sndds f quy bng

dhd

ensu h h png

pdus n p s huss n sy p gd

msndu by sff nd h

uss

insu ff mpns

hndng nd nsgn

pdus, whh subj

quy ssun ss

ls wh n w

nfmn gns

tb 1.1: D Pn rsk awnss nd Mngmn Pgmm mng ky sks n n cn

15hp://www.busnssnk.g.uk/bdg/n/y?pid=1073920405


6/16


to be addressed?




aeptabe ee?



condut

Fu sp us

ndny nd uswshs f psn

d

Uss nd sff nd f

ndn h h d wb hndd ndny

nd usd pppy nd

undsnd hw h d

w b usd

c D Pn Py

nd pdus wh sp h us f nd sg f bh

uss nd sffs psn

nfmn

c d kpng nd

supsn f pns

infmn f uss n

d hndng nd us n n

ssb fm

commere

Unuhsd bh f

ndny

Uss nd b nfmd

xpy hw nfmn

h hy suppy w b

usd nd whh ny

m h nfmn my

b shd sd hd

py (.g. dss,

shs, nsun

mpns)

Us f d py nd

pdus wh

bunds f us h mus

b dhd

infmn f uss n us f

d n n ssb fm

Uss shud b b

p-u f p f mkng

mssgs

Uss shud b pdd wh

mns p bhs f

ndny

tb 1.2: D Pn rsk awnss nd Mngmn Pgmm mng ky sks n n cndu nd cmm


7/16

2. iForMeD coSet


8/16


to be addressed?




aeptabe ee?



con

tent

Us fng

undsnd h sks(nd bns) ps

h sks nd bns

f ssng h

s

Psn f nd g

ppp nfmn h gsn sg f

ssng s

Pd FaQs nd Hp

pgs f uss ss

ny m

Psn uss wh sfy

mssgs bu sks nd

bns dung us f h

s

cpu nsn hugh

usd mhds k bxp us bng b

pd wh s

Mk ds f bh h sk nd

bns ssd wh us fh s n wy h uss

n sy ss, undsnd nd

mk n nfmd dsn n

Dp nsn py sub

nd ppp f mn w-

bng pds sp g

udn(s)

Pu n p sysms nsu

h nsn s sugh nd

gn p pdng ss

h hpu/sf-hpnnmn

Und g us

ssng s

wh h by g

nfmd nsn

ag ns nd wnngs

gud gns wng

undg uss ss

du nn

cnsn pss nng

pn/gudn

(f ppp)

H n p sysms gh

g d n uss hp dnfy

hs undg

Dp n und g nsn

py nd ssd pdus

infmn f und g uss

nd h pns/gudn

n n ssb nd sy undsnd fm

tb 2.0: infmd cnsn: rsk awnss nd Mngmn Pgmm mng ky sks n n cnn


9/16


to be addressed?




aeptabe ee?



con

tat

Us/sff fng

fw h us buh xn f nsn

us s, sung

n bunds bwn

uss nd/ uss nd

sff bng bhd

Dp, mpmn

nd u nnggm nd du sff

bu gd ps nd

pdus

rguy mn hw

ps nd pdus

mpmnd

cndu sp hks f us

nd sff y

impmn bus nd

ff fw-up f ny

ndn nd/ n msssuns

Dp, mpmn nd

u mphnsdun nd nng

gmn f sff suppmn

wh nng mnu/sff

hndbk

ensu h sff dh

cd f cndu h hs bn

dsgnd h us

f h mn w-bng

gnsn

H s f Hus

rus f uss h s hpms f pb nd

unpb bhus nd

nsu h hs nfd

by sff

rs h gh k n

gns uss/sff wh msus

h s

tb 2.1: infmd cnsn: rsk awnss nd Mngmn Pgmm mng ky sks n n cn


10/16


to be addressed?




aeptabe ee?



condut

S pd

xds bundsf ss nsnd

whh pus uss

sk f hm

c s f nsn f

dffn sps f hs

c nfmn f uss

w hm mk

nfmd hs

Dp, mpmn nd

u mphnsdun nd nng gmn

f sff suppmnd wh

nng mnu/sff

hndbk

ensu h sff dh

cd f cndu h hs bn

dsgnd h us

f h mn w-bng

gnsn

H s f Hus

rus f uss h s hpms f pb nd

unpb bhus nd

nsu h hs nfd

by sff

rs h gh k n

gns uss/sff wh msus

h s

commere

rsk us f h

gnsns pdng

psn ds nd/ usg ds f

mm gn

whu h xpss

pmssn f h us

dn f bh f

n-hus us n shng

us nfmn

Ps nd pdus h

ddss h us f nfmn

c us nfmn bu

h xn f h nsn hy

g whn ny sgnng

up h s

tb 2.2: infmd cnsn: rsk awnss nd Mngmn Pgmm mng ky sks n n cndu nd cmm


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3. Privac aD SaFet


12/16

isks what are the

key risks to be

addressed?

what safeguards i users need to be

ondent that risks are itigated to an

aeptabe ee?

what systes and proesses

are required to ake this

happen?

content

rsk f uss

psn/sns

nfmnbmng xpsd

n unnndd

udn hugh

h wn ns,

hs f h uss

sff.

Dssu nd/

xpsu f psn

sns nfmn

my su n dsnsquns

nn dssmnd

nn.

if pdng n

nnymus s

nsd h

fmnnd

sks.

Pds nd bud n ng f

py sng nd pd nd

ssb suppng nfmn.ths sus w nug uss

mk nfmd dsns bu h

nfmn hy ps nn.

onn mn w-bng s

pds png ddd

s shud nsu h uss

psn nd sns nfmn s

n shb.

Uss nd sff shud b pdd

wh gudn bu h

phbn f h us n h pubdmn f psn nd sns

nfmn bu h pp

gnd n n nn w-bng

nx.

on s psns, sfy

mssgng nd msus (g, p-

md, ps-md mmns)

shud b pu n p nsu

h uss d n dss psn/

sns nfmn.

in h n f dssu,

ps nd pdus : hndngdssus nds b dpd.

Sff shud b qud wk

whn gudn h ps

us nnymy nd pds f

sysms nd psss p

us wh s sk f bng dnd.

Uss nd sff shud b pdd

wh gudn bu h

phbn f h us n h pub

dmn f psn nd sns

nfmn bu h ppgnd n n nn w-bng

nx.

adh inn sfy

d gd p

gudns dpd by hinn ndusy dsgnd

nhn h sfy f

uss.

Dp, mpmn nd

u h fy f

py sngs nd py

nd sfy d ps

nd pdus.

Pd uss wh sy

undsnd sfy nd

py gudn. S fdbk fm

uss bu h s f

ssfn wh py nd

sfy sngs.

ensu png sysms

n p nd spnd

ps f msus

nppp dssu

f psn sns

nfmn.

Dp nng ndgudns f sff

nsu nssn sf

ps.

Dspny sysm n

p n h n h sff

bh gudns.

Pubshd us f us f

h s.

Sysms f wng

nn nd ng

nppp nn.

tb 3.0: Py nd Sfy: rsk awnss nd Mngmn Pgmm mng ky sks n n cnn


13/16


to be addressed?




aeptabe ee?



contat

rsk f yb-skng

nd nn snnd hssmn

Uss shud h ss

sy us s pny nppp n

by ndu fm nh

us

Ps nd pdus n

p d wh psf gd yb-skng,

buyng, hssmn,

dfmn nd nn

sn.

condut

Fu sp/

p psn

dny nd

nfmn psd by

h uss

Uss shud b ndn

n hus us f h s

n h pn f h

psn nfmn nd

h f h uss.

agd hus us

du h sk f bh f

ndny suppd by

n n dun m f

uss nd sff.

commere

cmm msus

f h nfmn

bnd by pds

Uss shud b md

w - hugh py

py nd h mns

- f h xn whh

nfmn hy p n

h s w b shd f

mm pupss nd

usd by h pd hd

ps f mk sh.

Us f nfmn py nd

pdus ng bh

nn nd xn us f

d ghd bu uss by

h pd.

op-u mkng pns g

uss h h f whh

n sp ffs

phn sns s

su f gsng us h

nn mmuny.

tb 3.1: Py nd Sfy: rsk awnss nd Mngmn Pgmm mng ky sks n n cn, cndu

nd cmm


14/16

4. MoDeratio


15/16

isks what are the

key risks to be

addressed?



aeptabe ee?



happen?

content

rsk f uss

psn/sns

nfmnbmng xpsd

n unnndd

udn

cy gdng:

th tms f S f h pdnd

Wh nsus pn g

bh f h ms f S

exp tms f S

whh s bunds

f spnsbs ndxpy dn h gups

f psns f whh h

s hs duy f

if n wn ds

f hw hs ps f h

s s pdd why n

nnymsd fm

oe: i s mporan o noe he

general prnple ha an aon ha

s llegal f ommed ofne s also

llegal f s ommed hrough an

nerave serve. ths apples o

ssues suh as dsrbung llegal

maeral. clear reporng mehansms

and poles for handlng repors are

essenal.

contat

Hmfu bhu

.g. hssmn

gmng

inng smn

mm n ffn

h pd

wbs

Fud nd dny

hf

c us hus us

eff png nd nsgn

sysms f gd bhs f

hus us

edn h hngs h ud

s su f nsgn

Smp mhnsm f

uss p ndns

indn png nd

nsgn psss

tb 4.0: Mdn nd png phwys: rsk awnss nd Mngmn Pgmm mng ky sks n n

cnn nd cn


16/16

isks what are the

key risks to be

addressed?



aeptabe ee?



happen?

condut

rsk f hm

unb uss

eff sfgudng pnps

uphd by pd n wy h s

sb us

Sfgudng Ps nd

Pdus f hdn nd

unb dus

agd ff png

mhnsms wh .g.

p, s ss, h

suy gns

insgn pdus f

ndns

lnks wbs h

ppd gns h n

ff supp nddu

uss xpnng

dfus

commere

Hm usd dy

ndy

us fm xpsu

dsng n h

s

lmd sf suppd dsng if mm dsng

s pp n h

s, dhn h

adsng Sndds caP

d s ssn.

cndu sk ssssmn

sn h

ffnss f dsngnu nd bs

nhn h w-bng f

h us

tb 4.1: Mdn nd png phwys: rsk awnss nd Mngmn Pgmm mng ky sks n n

cndu nd cmm

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