Rajesh YadavPGDBA (Operations)B.tech (Electronics & Telecommunication)ITIL@V3

Email: er_rajesh4@yahoo.comMobile: +91-9871707631

CAREER VISION:Seeking Assignments in Operations | Technical Support | Managed Services | Escalation management |

CCNA | SDH Network Management | Operation manager| KAM | Service assurance

CAREER CONSPECTUS

A dynamic professional with 09 years of experience in Telecom ISP and telecom Vendor with exposure to optimum performance of Data Network, ILP/MPLS, DSL Broadband, Operations & Service Delivery.

Strong installation, troubleshooting and administrative skills. Able to meet and exceed expectations in quality and rollout with strong contribution to organizational goals through continued development of professional skills.

Good Knowledge of end to end network, that helps in managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

Knowledge of troubleshooting the circuits by following the Last Mile Connectivity and Hardware Involved in the Last mile.

Comprehensive understanding of various WAN technologies like Wireless, Leased Line. Experience of IP / MPLS operation and Internet, diagnosis and trouble ticket closure, resolving network

operation and performance issues. Partner/Vendor Management, KPI & Project Management Process Quality, Transactional Quality Monitoring & Trainings, Customer Satisfaction monitoring (CSMM) MIS, Data Analysis, Workforce Management & Planning Driving Customer complaints pertaining to outage. Co-ordination with vendors for resolving faults. Promising Network and Service availability. Ability to complete the work within the predetermined deadline independently. Providing extensive service, support and on site instruction to field engineers. Recognized as a Team Player and a performer, consistently completing assignments on time. Strong time management skills; highly organized, Self-directed, and efficient, consistently meet stringent

deadlines. Possess excellent interpersonal, communication and analytical skills with demonstrated abilities to establish

and maintain good relationship with co-workers and management. Deft in improvising and implementing new processes / systems. Capable of working within flexible schedules.

CORE COMPETENCIES

Technical Support MIS Customer Service Operations Service Assurance Quality Process Management Operations Maintenance

EMPLOYMENT HISTORY

Tata Consultancy Services :

Team Manager (Network Assurance (NOC)

( Sept 2016 –Till now)

NBN Australia Project

Handle the team providing the services to Australian provider NBN Broadband Network .

FTTH AND FTTB services end to end resolution and monitor the team KPI and SLA

Diagnosis and trouble ticket closure, resolving network operation and performance issues.

Escalation Management of both internal and external customers.

Handle the team and lead the team to efficiently monitor the FTTH network of Australian provider .

Mentor the team in critical issue and trained team members .

Providing resolution and Reason for outages (RFO) for Service Affecting Faults after restoration of the failure

within the specified time frame & SLAs provided by the organization to its customers.

Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization.

Validating and work proactively on the incident ticketing system based on the problem and analyze it to find trends and correlations.

Bharti Airtel Ltd – Service Assurance Manager in Global Services Management (E-NOC)

Designation : Manager ( 1 Jan14 to Sept 2016 )

Escalation Management of both internal and external customers Driving customer complaints & co-ordinate with partners for resolving faults. Providing network solutions for clients Diagnosis and trouble ticket closure, resolving network operation and performance issues.

Providing Network Support for Leased Lines/Internet/MPLS Networks to various customers of Bharti Airtel pan India.

Attending Customers queries regarding link issues which includes Last Mile Issues, Routing issues & various other issues regarding the Network Applications being used by the customers.

Handling Last Miles on RF, Leased Line, Ethernet Links Connectivity. Remote troubleshooting of IP Blacklisting, DNS Problems. Also taking care of all the issues related to connectivity, packet drops, slow browsing, Latency. Coordination with field engineers and provide them support regarding configuration related issues within SLA. Assuring maximum uptime to customers to meet Service Level Agreement. Escalation of issues to vendors providing level 3 support depending upon the network criticality Follow up of Problems on Circuit with NOC and Involved Upstream service providers for IMPLS Circuits. Providing resolution and Reason for outages (RFO) for Service Affecting Faults after restoration of the failure

within the specified time frame & SLAs provided by the organization to its customers. Produce and provide a concise reason for outage report to the customer. Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria

specified by the organization. Validating and work proactively on the incident ticketing system based on the problem and analyze it to find

trends and correlations.

Bharti Airtel Services Ltd

L2 Engineer (Enterprise Network )

Designation :Senior Engineer

(June 2008-Dec 2012)

The primary responsibilities are:

1. Troubleshooting of SDH,PDH,Ethernet faults.

2. Troubleshooting of SDH circuits ranging from E1 to STM-64 bandwidth.

3. Accountable for planning, provisioning and implementing of circuits (E1’s, DS3, STM-1, STM-4, STM-16, and STM-64) as per the requirement of customers & for testing purposes.

4. Distinction of coordinating with various National and International carriers like VSNL, PGCIL, Reliance, British Telecom, I2IE, Singtel etc.

5. Interfacing with different vendors like ECI, and Nortel, Tellabs for Tech Support in case of catastrophic failure resulted from the malfunctioning of Equipment.

6. Knowledge in working with NORTEL Preside (Element Controller), which is used in Bharti’s Network Operations Center for monitoring the entire NLD&ILD voice and data network.

7. Having thorough knowledge about the NMS-light soft of ECI used in Bharti’s SDH for the network monitoring and provisioning of cross connects in our optical rings.

8. Having operational knowledge of TELLABS DXC that is used in the Bharti’s network for creating cross connects to different NLD regions.

9. Having operational knowledge of Alcatel 1660 DXC.10. Having operational knowledge of EOS links(GFP protocol, VCAT,LCAS,CSF and TSF)

11. Understanding of dispersion & fiber types, optical components (optical switch, splitter), link budget engineering skills.

12. Maintaining Fault analysis so as to reduce the no. of repeated faults thereby improving the quality of service. Have done extensive troubleshooting at the networks of customers for their satisfaction.

PREVIOUS EXPERIENCE

8 Apr 2006- 8 June 2008

Company name : FIBCOM INDIA LIMITED( JV tellabs , Denmark)

Designation: Executive Engineer (System Testing)

COMPANY PROFILE:

FIBCOM INDIA LIMITED which is engaged in design and manufacture of optical networking equipment and management systems in technical collaboration with Tellabs Denmark A/S. The company has emerged as a leader & major contributor to the broadband revolution in India and provides SDH & DWDM system solutions to all major telecom operators all over India. It is India's first company to set up local manufacturing and development facilities for latest SDH & fiber optic based products and Network Management solutions.

JOB RESPONSIBILITIES:

Provisioning and Commissioning of circuits (2Mbps, 34/45Mbps, 155Mbps) & Commissioning, Testing, Defining Protection path and testing the circuits.

Provisioning, Testing, Monitoring and Troubleshooting of nodes with the help of NMS. Commissioning of Synchronous Transport Module: STM-1, STM-4 and STM-16 Testing of STM-1, STM-4 and STM-16 Add Drop Multiplexer (ADM), Terminal Multiplexer(TM) Regenerator

(REG) SDH Systems. Configuration, Installation, Testing, Maintenance, supervision, and management using NMS (NM2100EM,

NM2100CT). Working on NMCT Software (Network Management Craft Terminal) The Craft Terminal for Network

management, & Maintenance. Working on Tellabs extended craft terminal Complete knowledge SDH system repairing with help of software tools and pcbview. Expertise on all type of system n cards stm16 , stm 4 , electrical cards.

TECHNICAL EXPOSURESkills

ITIL v3 Certification Strong experience in service assurance and fault management Strong experience in fault management and troubleshooting Strong experience in vendor and partner management. Telecom domain experience: Core n/w, transmission.

Sdh,Ethernet,EOS(GFP encapsulation with VCAT and LCAS),Protection schemes in SDH(MSP,SNCP,MSshared),Synchronisation,ASON,Optical Networking (DWDM,OTN). Leaseline, MPLS circuit,

SDH Transmission, NMS, Troubleshooting of E1, EOSDH, Ethernet links., ECI, Nortel and Tellabs NMS. Sdh System testing ( Tellabs 6330, 6320, 6310, 6340)

NMS EXPERIENCE:

ECI

Nortel

Tellabs

Mux Experienence :Tellabs—6325(STM-16, STM4. STM1), 6330(STM16), 6345(STM16, STM4), 6320(STM1), 6370, 6310,

Equipment Knowledge: Agilent Omniber 718, Power meter, attenuators, Digital communication analyzer(DCA) , Tellabs ATE , Test setups, SMT lines , module testing.

Tools:Operating System :

Windows Vista Windows 7

Windows XP Professional Windows 2003

Tools Used : NMS (Multiple Vendor) Putty

E-CRM Metasolv

Packages Used : MS Office

STRENGTHS

An Achiever and a goal-oriented Management professional with the drive and ability to work with all levels of an organization so as to integrate my management skills with the overall Business operating strategy.

An amiable Team player with focus on gaining knowledge and skills through understanding and observation. A high-energy and a positive individual. Ability to manage multiple tasks simultaneously. Comprehensive problem solving abilities. Excellent Customer orientation and strong sense of urgency. Readiness to take initiative whenever required Excellent Written and Verbal Communication skills with fluency in English.

Educational Qualification

PGDBA ( Operation) from Symbiosis , Pune in 2012. B.Tech (Electronics and Communication) from BSACET Mathura (UPTU) in 2005 Intermediate (CBSE Board) in the year 2000 from Kendriya Vidyalaya, Kota.

Matriculation (CBSE Board) in the year 1998 from Kendriya Vidyalaya, Kota.

Achievement and Rewards:1. Silver award for best performer 20112. Best performer award 20123. Silver award for best performer 2016

Declaration

I hereby declare that the above mentioned facts are true to the best of my knowledge and belief.

Rajesh Yadav