7:30 - 8:25 Registration Continental Breakfast Sponsor Exhibits

8:25 - 8:30 Welcome Maria Dion, President New Mexico Chapter of IFMA

8:30 - 9:30 Keynote Speaker Management Lessons from Beneath the Beekeeper’s Veil John Freisinger President & Executive Director InnovateABQ

9:30 - 9:45 Break / Sponsor Exhibits

Raising the Bar:9:45 - 10:45 FM Service Management: Technology Essentials for Each Generation

Operational Excellence & Strategic Impact in Facility Management

Ted Ritter, Principal, LMI360 SAG Leader IFMA Information Technology Community

The Internet of Things meets communication with consideration for client-facing technologies, generational preferences, and sophistication levels of individual users. Learn current trends, challenges, and best practices.

10:45 - 11:00 Break / Sponsor Exhibits

Katie Snapp Author, Coach Quality Partner Sandia National Laboratories

Humans are at the heart of what we do in facilities, but their fundamental needs often get lost in more “important” strategies. How our services impactproductivity and engagement can be missed in the conversation with senior leadership. Find some key lessons to better bridge that gap.

Noon - 1:00 Lunch Eagle Room-Ticket Required

Randy Sanchez, CMD, CRX, CSM Senior General Manager Coronado Center

2:00 - 2:15 Break/Sponsor Exhibits

Al Sena Director UNM Physical Plant

A look into what can be treacherous for facilities operations and performance practices that affect the bottom line. Grapple with related expenses, contract-ing services, and finding revenue through services and opportunities.

3:15 - 3:30 Drawing

11:00 - Noon Human Factors: People Who Need People . . . Like Facilities People

1:00 - 2:00 Maintaining Relevance in a Competitive Retail Market

2:15 - 3:15 Navigating the Facilities Management Maze

Managing a 1.2 million sq. ft. super regionalshopping center with over 12 million visitors a year has its challenges with maintenance and upkeep. Learn some of the strategies and tactics that keep New Mex-ico’s largest retail establishment appealing to its core shoppers in this ever-changing retail environment.

Thank You to Our SponsorsGold Sponsors

Silver Sponsors

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IFMA is the world’s largest and most widely recognized international association for facility management professionals, supporting 24,000 members in 104countries

If you want to advance in your facility management career, gain understanding of thewider facilities profession, or earn a facility management credential, IFMA is the place to be!

IFMA Informationifma.org

New Mexico Chapterifmanm.org

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