WHAT ARE YOUR H.E.R.O LEVELS?

Human Capital 

What you know 

Experience Education Skills Knowledge 

Social Capital 

Who you know 

Family Friends Extent of 

professional contacts

 

Psychological Capital 

Who you are 

• Hope Self-Efficacy 

(Self-Belief)• Resilience• Optimism 

Hope

Self-Efficacy

Resilience

Optimism

Research Study:

74 Engineering Managers

270% Return On Investment!

Hope

Optimism

Self – Efficacy

Resilience

Hope“a positive motivational state that is based on an

interactively derived sense of successful agency (goal-directed energy) and successful pathways (planning to

meet goals)” 

Optimism“making an internal, relatively stable and global

attribution regarding positive events (such as goal achievement), and an external, relatively unstable and specific cause about negative events (such as a failed

attempt at reaching a goal).” 

Hope

Optimism

1) Hopeful Employees Turn Up For Work!- Hope = Missed < 3 days of work- Hope = Missed > 9 days of work

2) Hopeful Employees Are More Engaged!- Hope = > 60% were involved &

enthusiastic- Hope = < 10% have the same

attitude

Productivity Benefits of Hope

3) Hopeful Employees Are More Resilient! - An important predictor of performance

in start-ups due to their uncertain business nature

4) Hopeful Employees Are Happy!- Proved to be a robust, distinctive

predictor of workplace satisfaction

Productivity Benefits of Hope

Louis Zamperini1917 - 2014

“People tell me, “You’re such an optimist.” Am I an optimist? An optimist says the glass is half-full. A pessimist says the glass is half-empty. A survivalist is practical. He says, “Call it what you want, but just fill the glass.” I believe in filling the glass.”

Self-Efficacy“refers to one’s own perception of one’s ability to successfully complete a task or accomplish a goal.

Essentially, it is the measure of one’s belief in oneself.”

Resilience“defined as an ability to recuperate from stress, conflict, failure, adversity, change or increase in responsibility.”

Beck Weathers

“...All I knew was, as long as my legs would run, and I could stand up, I was going to move toward that camp, and if I fell down, I was going to get up. And if I fell again, I was going to get up, and I was going to keep moving until I either hit that camp, I couldn’t get up at all, or I walked off the face of that mountain.”

Ways To Improve Self-Efficacy/Resilience At The Workplace

1) Be A Discerning & Encouraging Leader - Help subordinates set achievable goals

- Praise often

2) Promote Vicarious Experiences- Share organisational successes and best

practices

3) Apply Social Persuasion- Pygmalion Effect / Rosethal – Jacobson study- ‘Reverse Pygmalion Effect’

Hope

Self-Efficacy

Resilience

Optimism