RESUME

Rahul Mishra Email:er.rahulbiotech@gmail.comH-22, Sec 12 Noida (U.P)Mobile:,8376903676

SUMMARYNearly 7.1 years of hands on experience in Telecom Network ,4G/LTE, GPRS,UMTS network Implementation ,commissioning, operations and maintenance and software Testing of GPRS network elements like GGSN,SGSN,Firewall (Packet Core Network), Good hands on experience on Cisco/Juniper/Alcatel lucent/Ericsson Routers/switches. Also maintenance of routers with good networking skills. Good troubleshooting skills. Also with Telecom IVR, Contarra, Voice boards (Dialogic,NMS), MPBN (Router/Switch/Firewall),PCN,SMSC,MMSC, CTI, Value Added Services; Technical Support; Project Execution & Client Servicing. Currently associated with Ericsson. Efficient in handling of complex situation in line with existing business trends and also making appropriate decision in the larger interest of the organization. Extend high-end technical support and ensuring high customer satisfaction levels through prompt readdressed of their problems. Excellent communication and interpersonal skills in resolving complex Telecommunications and Application related issues.

OBJECTIVETo work with a telecom company with global vision which provides the platform to explore myself and realize my potential and assists me in my all round development in both professional life as well as personal life. 

PROFESSIONAL QUALIFICATION

A qualified professional of B.Tech from IMS Engineering College, Ghaziabad having exceptional skills in communication and comprehensive knowledge of C, Microsoft Word, Microsoft Excel, Windows 98/2000.

Work Experience:

Ericsson

5th Jan 2011 till date

Job Title: Sr. Engineer IP network (Sprint 4G/LTE)

Working on the Project of Sprint (A major telecom giant in U.S)

Duties & Role:

Cisco/Juniper/Ericsson/Alcatel (7750) technology knowledge in administration, implementation and support.

QoS optimization Testing(Tcp stack testing, Control plan and User plan latency)

Mobile Access layer Networks Engineering (Design, Planning, Deployment, Optimization and testing) and studies of investigation from beginning to end.

Knowledge of deploying and troubleshooting IP protocols.

Strong end-to-end technical knowledge in the following areas: Mobility Applications, Mobility Platforms and Operating Systems, VPN, WLAN, WWAN, LAN, TCP/IP, IP SEC, IMS,CDMA, GSM, GPRS, EDGE, UMTS, HSPA, LTE.

Work with customers to troubleshoot and resolve complex 3G/4G interworking problems and product issue.

End to End Integration and configuration of Mobile Backhaul on Ethernet and Hybrid network(TDM/IP), which includes Cisco 10k Series, Cisco 65XX and Cisco29XX seriers routers, Ericsson IP products of SmartEdge(Redback) series SE1200, SE800, Minilink Microwave products such TN and PT, Ericsson and Ericsson cell site router SP310 and SP210.

New Circuit testing and Turn ups with AAV vendor and troubleshoointg on Metro Ethernet ciruit for MPLS L2VPN Pseudo wire and QinQ issue on new circuits.

Ethernet circuit testing or Q-scope testing with Spirent web test pad for Verification of new turn up circuits.

Experience on layer3 routing and layer 2 switching..

Dealing with escalation problems.

Monitoring networks resource for capability extension.

Managing Hardware and Software Update and Problem tracking Process.

Implementing the configuration provided in the PID (Project ID, WR {Work Request}) on the routers/Switches.

Coordinating with the field technician in order to test or implementing the PID, WR.

Implementing security policies using ACL, Firewall, IPSEC, SSL, VPN, IPS/IDS, AAA(TACACS+ & RADIUS)

Full competency on Ericsson M-PBN (Mobile Packet Backbone Network) including Backbone, Packet Switching (GPRS and data), signaling (SS7) and O&M Solution.

Handled Packet Core nodes (SGSN, GGSN and CGSN nodes).

Worked on IP protocols ( BGP, OSPF, VRRP etc.).

Involved in providing Solution through highly escalated cases raised at JTAC level escalated from customers for Packet core nodes. Optimization of existing network to meet the KPI set for Customers.

Hands on experience in Commissioning implementation & Integration of SGSN [Combi SGSN] with GGSN.

Carrying out Acceptance and End to End Testing for all Packet Core Network elements eg.SGSN,Flexi ISN ,juniper, Redback Routers ,Extreme switches , Juniper Firewall etc.

Worked of Juniper routers (M40 ), Alcatel (7750)& Extreme switches.

Worked on Firewall administration (Juniper NetScreen).

Proficient in Unix System Administration.

Good knowledge on DNS server (IPWorks) & Radius Servers.

Clear concept on GSM.

Provide Advance troubleshooting for Packet Switching (SGSN, GGSN, SASN) nodes.

Getting trouble tickets related to server related & customer related problems from Fault Surveillance Team & responding them within the SLA.

Sometimes performing health’s check up of VAS Nodes.

Moved the T1 from Juniper M40 to Alcatel 7750 and Vise –Versa.

Provide technical support and do troubleshooting for M-PBN (Juniper & Cisco routers, Extreme Switches, NetScreen Firewalls, DNS and Radius server) nodes.

Provide technical support and do troubleshooting for GPRS (SGSN, GGSN and GIS) and MIEP products.

Give technical solutions of Customer’s daily queries and problems of the above products.

Mentor the new staffs in my group.

Prepare technical design and support to Project office for Implementation and integration of the above products.

Coordinating with Ericsson Solution and Design teams for Network expansion.

Integration and implementation of the following interfaces: Gb (BSC), Gr (STP going to HLR), Gd (SMSC) etc.

Monitor daily message log of VAS Nodes (SGSN, GGSN,SMSC,MMSC,ADC,EIR) and check the alarms.

To monitor systems, customer networks and products, and deal with alerts and events as appropriate

Full competency on Ericsson M-PBN (Mobile Packet Backbone Network) including Backbone, Packet Switching (GPRS and data), signaling (SS7) and O&M Solution.

Performing end to end testing of various networking Nodes (Juniper/Redback/Extreme Switches).

Exceptional troubleshooting and problem solving skills while maintaining a business level view towards resolution.

Proven expertise in customer relationship and management.

LAN technologies – Ethernet, Fast Ethernet, Gigabit Ethernet, & 10 Gigabit Ethernet, -Port- channel, VLANS, VTP, STP, RSTP, 802.1Q

WAN technologies - Frame Relay, ISDN, ATM, MPLS, DS3, OC3, T1 /T3 & SONET

Projects Handled:

(1-June 2012 to 30 July 2012)

1. I had successfully completed the Training in UNITED STATES OF AMERICA on Devices (Alcatel Lucent/Cisco/Juniper) in order to live the one project “Reverse Migration” for three months. I lead the team of team and mentor the new team and that project turn out a huge success. I had managed all technical IN and OUT of Projects.

2.Played crucial role in Migration of the SRX 3400 Juniper firewall in Vikapuri Delhi MSC including the installation, commissioning, configuration and end to end load testing. Checked the live traffic and monitoring of the various alarm, along with coordinating with various field engineer in order to perform rigorous testing.

October 2009 till 5 th jan 2011

Sr. IVR Engineer (Operations and Service Delivery)

Times Internet Limited/ Indiatimes.com (Times of India Group):

I have broad skills of technology and software deployment in Telecom/ CTI infrastructure industry at professional level. I have worked closely with Development/ Sales team to provide them technical inputs in installation, implementation the various projects and thus helping my organization to introduce new competitive products and technologies for clients. Manage Telecom Projects efficiently.

58888: Short Code

Duties & Role:

Managing Voice Projects for VAS applications on Times group short code “58888” for all telecom operators like Airtel-PAN India, Vodafone-PAN India, MTNL-Delhi, MTNL-Mumbai, BSNL-PAN India, Tata-PAN India, BPL-Mumbai, Reliacne-PAN India.

Managing Integration and configuration of VAS servers with combination of Voice processing Cards at different telecom signals like 'Analog, ISDN-PRI, SS7-PRI, R2MFC”.

Managing Processes for implementation, Quality & Analysis and testing which used by service delivery, QA and Testing team all together.

Evaluate the functionality and capability of newly launched IVR platforms and Voice Processing cards as per VAS industry's protocol.

Implemented the Processes for “VAS server's Monitoring, IVR application integration, IVR application troubleshooting, IVR application designing, IVR application configuration, Content Uploading.

Provide the advantages, profitable-suggestions, features and capabilities of Voice platforms to business and enterprise-marketing teams

Managing and configuration and Updating of IVR (Interactive Voice Response) Services/Application over Indiatimes.com (58888: Short code) servers.

Managing database Server (where all CDR accumulates) for extraction of data/Records as per the request of clients/Product Team.

Performed Changes in the Databases using Mysql for connection.

Monitor database log files/CDR, and keep Vigil on the log creation

Performed database & application design changes to meet customer requirements using industry standard SLC methodologies.

Performance tuning of SQL Queries, Troubleshooting performance issues and fine-tuning queries and stored.

Resolved SQL Server problems in conformance with SLAs

Creating ODBC connection for the Connection to a SQL Server Database (Which is used for a client-server application).

Performed tuning and optimizing of queries over the Microsoft SQL Server 2005 Management Studio (MSSMS) for Bulky records.

Creating DSN (Domain Name Server) for Integration of IVR Application with the databases.

Automate the Application using Big Browser.

Deploying the IVR Application and on the test server and once testing is been done, deploying the application on the Live servers.

Co-coordinating with the PRI (Primary Rate Interface) providers.

Testing of IVR application by monitoring the Log view window in Contarra Platform.

Troubleshooting/Monitoring and upgrades MCU and NMS rebooted them and rectified the reported issues.

Troubleshooting /Optimizing and rebooting the whole Contarra platform for consistent performance.

Login through MSTC and Ultra VNC in order to perform daily operations on servers.

Tracing the CDR, SIP and MCU logs and troubleshooting the connectivity issue.

Up gradation of the Contarra platform from 1.1 version to 1.2 version.

Using NMS/Dialogic cards to develop voice based inbound/outbound applications.

Subscription Services: FilmyMaal, News, Jokes, Cricket etc implemented on subscription for Airtel, Reliance and BPL.

Gaming Portal: Aakhri Over - Cricket, Snake and Ladder, Car Race etc. Running on 58888123.

Configuration and deployment of Cricket services (5888300) across live servers.

Taking backup of the SQL database.

Configuration and integration of E1 and NMS (Dialogic) cards across various operators.

One97 Communication

April 2009 till September 2009

Duties & Role:

Maintenance of the VAS applications on the server located in Remote Places. Remotely monitoring and supporting VAS (Values Added Services) servers through

VNC throughout India. Downloading and Uploading Files from FTP server. Maintaining the online VAS reports and send MIS (Management Information System) to

the concerned clients. Responsible for doing checklist i. e. checking all the configurations/VAS Application on

the server before the Application goes live. Coordinating with VAS Clients and share the status of Application to meet the targeted

sales by ruing the Out bound dialing through Servers. Preparing daily reports for management and maintaining the related reports. Meeting up to the client sated targets using Own created CRBT clips by analyzing the

market. Troubleshooting and Diagnose the issue related to Windows NT/ 2000/ 2003 Server.

Maintaining different server types: DHCP, WINS, DNS, IIS 5. 0 RAS, VPN, and Print Server on Windows 2000.

Providing Business to Business support and meeting the entire business requirement including the sales of CRBT, Caller tunes, Hello tunes.

Troubleshooting basic network connectivity & resolving technical issues We are constantly monitoring the networks and the connectivity so as to make sure that

no downtime occurs. Escalating the issue to the L3 Engineers of server downtime and subsequently

informing to the clients.

Provide the higher level of solutions for resolving the faults related to Voice & VOIP related issues. This includes analyzing & validating the CDR, SS7 Trace.

Managing and applying the queries of Mysql to perform the required task on the servers. Maintaining the data over the servers in order to run the OBD (Out Bound Dialing).

Telepermance, (Customer Relationship Management).

October 2007 to April 2009

Managing the customer accounts of Microsoft Office Live Troubleshooting into the customer account in order diagnose the issue Maintaining the desired SLA for SR (Service Request) Checking the subscription and other service of customer of MSOL. Interacting with U.S customers over Email. Using the Internal tool CAP (Customer Access Portal) resetting the customer account as

per their request.

IT Projects

1.

As Sr. IVR Engg for Times Internet Ltd on 58888 IVR Voice short code from October 2009 -- till date.

Team Size: 8Location: Delhi, NCR, Mumbai, and Pune.Operator: PAN india

Profile: Caller Dials on voice short code '58888'. IVR application greets him with language as per region and provided menu options. After user's desire choice, IVR provides the information and greet with different flavors of VAS applications. In ringtone download options, IVR record the request with caller details and send a SMS push to ringtone server for ringtone SMS. For other information, IVR fetched the data from database (MySql, SQL, and Oracle) and IVR play out the received information to caller and log the call with thanks.

Role: Design the IVR call flow and database in MySql, Develop the utility to interact with database and Ringtone servers on TCP/IP, Install and configure IVR (Contarra) software with Telecom signal. Debug and trouble shoot the project if any issue will raise there.2009.

2.

As Sr. IVR Engg for Times Internet Ltd Voice short code 58888005 from October 2009 till date

Team Size : 5Location : DelhiOperator : Airtel, Reliance, BPL

Profile: Caller dials short code ‘58888005’, IVR application redirected the call to IPL Twenty-twenty cricket matches where user can listen live cricket score. The application fetched data from Mysql database.

Role: deployment and configuration of the application on the Contarra platform, configuration of DNIS and DSN to let the application interact with the Mysql. Debugging the whole application and managing the CDR of that application, creating utility to transfer the CDR on the MIS server.

TECHNICAL SKILLS

Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker.

Using ACL, Internet Explorer Microsoft Office, -Routing Protocols - RIP, IGRP, EIGRP, OSPF, IS-IS, BGP,HSRP, VRRP & GLBP VIOP Protocols and traditional call flows and signaling protocols which includes SIP/ H.

323, RTP/ RTCP, and Voice TDM including ISDN, SS7, TCP/ IP, LAN Full competency in Ericsson SGSN 5.X/R6/R7, GGSN R2.5/R3/R4 and CGSN nodes. Interface handling Web Technologies : HTML, Operating Systems Windows 98/NT/2003/XP, Knowledge of contarra and dolgin platform (http://www.contarra-systems.com,

www.donjin.com). Good knowledge & working experience of packet core networks (SGSN, GGSN, IDNS,

EDNS, RADIUS & NTP servers) and Implementation and troubleshooting of APNs Excellent administrative skills on Windows operating system along with good knowledge

of Linux Excellent analytical and troubleshooting ability. Good administrative skills on network management & monitoring Systems. Basic knowledge of functionality and interconnectivity of GSM nodes( MSC, BSC, RNC,

HLR, STP, SCP, SMSC, SDP).

Good understanding of layer 3 routing protocol (OSPF,BGP,VRRP) and also understanding of different interfaces like as Gb, Gs, Gi, Gf for proper troubleshooting & maintenance.

Experienced in incorporating SLA, SOP, NCR (Network change Request) to improve the overall O&M functionality.

Cisco Basic Router Configuration.

Networking Specializations: Cisco Certified Network Associate : (CCNA) Juniper JNCIA Certified OSI Description.

Ericsson certification for ip networking overview. Ericsson certification for GSM overview. Ericsson certification for BGP overview. Ericsson certification for OSPF overview SGW/PGW Alcatel-Lucent 7750/7705 LTE Architecture

TECHNICAL TRAININGS ATTENDED:

Cisco Basic Router Configuration Introduction to ORACLE: SQL. SOLARIS8 OPERATING ENVIRONMENT SHELL PROGRAMMING GENERAL PACKET RADIO SERVICE SYSTEM SURVEY BASIC TECHNICAL COURSE FUNDAMENTAL OF UNIX SYSTEM BASIC TELECOM NETWORK

MANAGEMNT SKILLS

A keen planner with proven skills in developing business strategies, product development and annual objectives in tune with core business goals.

A keen communicator and effective leadership skills with excellent relationship building

Outcome oriented with ability to drive results with commitment & sincerity.

Experience in streamlining and administering Sales activities including corporate client servicing, sales operation management and sales promotion.

Achieving corporate sales target, making sure targets are achieved evenly. Handling defined verticals under category – Telecom Maintaining a consistent relation with the clients with recent updates. Excellent qualities such as teamwork, leadership, negotiation, analysis, and

communication. Strong skills in the areas of project management, people management, systems design,

implementation, technical support, commissioning, training, troubleshooting, etc.

.ACADEMIC QUALIFICATION

EXAM BOARD/UNIVERSITY INSTITUTION PERCENTAGE YEAR OF PAASSING

B.TECH, U.P.T.U I.M.S.E.C. GHAZIABAD

67% 2007

12TH C.B.S.E. M.G. PUBLIC MUZAFFAR NAGAR

62% 2001

10Th C.B.S.E Noble PublicSchool Meerut

54 1999

IT SKILLS

Knowledge of MS Office, Windows 98, ME, XP, Microsoft Access, Microsoft Office Live

Languages Known C,C++, RDBMS Mysql, MSSQL Operating System Windows 2003, Vista, Unix,Solaris

PERSONAL PROFILE

Father’s Name :    Dr. Pramod Mishra

Mother’s Name    :   Prasoon MishraNationality    :   Indian Date of Birth :    26 May 1985Hobbies    :    Music, Sport ( cricket), Languages Known    :  English and HindiPassport : Yes