radical collaboration
DESCRIPTION
Slides from the Radical Collaboration deep dive facilitated by Bob Sarni and Ludo Hof at the 2010 Amsterdam Scrum GatherigTRANSCRIPT
RADICALCOLLABORATION
www.radicalcollaboration.com
Eggs per Hen House
Percent Mortality
The Moral of this story is….
Red Zone
Environments
Produce:
Green Zone
Environments
Produce:
Red Zone
Behavior
More Eggs &
Lower Mortality
Red Zone – Green Zone
5 Essential Skills for Building Collaborative Environments and Relationships
1
2
3
4
5
Five Essential Skills for Collaborative Relationships
Five Essential Skills for Collaborative Relationships
Adversarial relationships reduced from 70% to 1%
University of California, Berkeley Research Results
High trust relationships increased from 10% to 62%
University of California, Berkeley Research Results
0%
10%
20%
30%
40%
50%
60%
70%
80%
Before After
Strongly Disagree Neutral Strongly Agree
Effective communication is increased from 6% to 71%
University of California, Berkeley Research Results
State of California Research
Increases in Effectiveness
Adversarial attitude – Red Zone
Thumb Wrestling
Collaborative attitude - Green Zone
Thumb Wrestling
Thumb wrestling as a metaphor
21
Inner Side Outer Side
Personal values & Integrity• Who are we individually?
• Self-identity / Attitude & Intention
• Self Awareness / Intellectual capability
• Resilience/Character/ Values/ Motivation
Interpersonal connection& Trust
• How do we treat each other?
• Community / Communication
• Rules of engagement
• Contribution / Ethics
• Shared Purpose
• Shared Meaning
• Shared Vision
Surface behavior & Interaction• What do we do?
• Product / Service / Task
• Measurable results
• Technology / Information
Systems & Processes
• How do we organize?
• Business systems / Procedures
• Policies
• Networks
• Reporting structures
• Decision making methods
23
Levels of ListeningListening
Not Listening
Example
Pretending to Listen
Level
1
Exercise: Not Listening
25
Levels of ListeningListening
Not Listening
Example
Pretending to Listen
Sending the Message: “You Are Wrong”
Level
1
2
26
Levels of ListeningListening
Not Listening
Example
Pretending to Listen
Sending the Message: “You Are Wrong”
Kidnapping the Speakers Message
(tell them how it should be)
Level
1
2
3
Exercise: Not Listening
28
Levels of ListeningListening
Not Listening
Real Listening
Example
Pretending to Listen
Sending the Message: “You Are Wrong”
Kidnapping the Speakers Message
(tell them how it should be)
Creating a Safe Environment
(This is what I hear you say; tell me more)
Helping the Speaker Feel Understood.
(Summarize and feedback on words and feeling).
Level
1
2
3
4
5
29
Levels of ListeningListening
Not Listening
Real Listening
Example
Pretending to Listen
Sending the Message: “You Are Wrong”
Kidnapping the Speakers Message
(tell them how it should be)
Creating a Safe Environment
(This is what I hear you say; tell me more)
Helping the Speaker Feel Understood.
(Summarize and feedback on words and feeling).
Level
1
2
3
4
5
Exercise: Real Listening
Premise:
Defenses are:
Conflict Lifeline
Conflict Lifeline
38
Guidelines for sharing Conflict life-line
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When you get defensive:
Signs of defensiveness (Page 19)
Defensiveness Action Plan
FIRO Theory
Truth Telling Tools
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5 Essential Skills for Building Collaborative Environments and Relationships
1
2
3
4
5
Interest-Based Problem Solving
Set Tone and Discuss Process
Problem Statement
Interests
Cultural Differences in Labor-Management Relationship
Contingency Plan
Options – Solutions
Closure – Agreement
5 Essential Skills for Building Collaborative Environments and Relationships
1
2
3
4
5
Backup sheets
TLT Collaborative Skills Climate Survey™
Measurement Dimensions
The presenters
Bob Sarni
Bob is the Vice President of Enterprise Coaching at RippleRock, LLC (www.ripple-rock.com).
He is an Agile Organizational Change Coach and Mentor with over 20 years of deep experience utilizing project, product,
program, and portfolio management to help organizations realize maximum value on their investments by leveraging
agile methods and practices and self-organizing teams for product development. His expertise is in guiding enterprise
transition and implementation of agile values and principles. Bob is also a Certified Scrum Coach (CSC) and Certified
Scrum Trainer (CST). He can be reached at [email protected].
Ludo Hof
Ludo is one of the co-founders of Always a Choice (www.alwaysachoice.nl) , the partner for distribution
of The Human Element® and Radical Collaboration® materials in Netherlands, Belgium and Luxemburg.
Ludo has a background in business administration, logistics and information management. He combines
the activities in the training area with leading large international IT projects as an independent project
manager. As a project manager he successfully lead more than 40 large ERP implementations and roll-
outs in different parts of the world. He loves to incorporate his training skills in the way he leads his
projects and on the other hand loves to bring his brought business experience into the training area.
Ludo is one of the master trainers in the Radical Collaboration® .
He can be reached at [email protected]