rachel-shaw cv

Project, Delivery, Management, Microsoft, .Net, SQL Server, Oracle eBusiness suite, Oracle Apex, Site Core, Magento, Service Orientated Architecture, Siebel solutions, Oracle Apex, Jboss, Web Logic, onshore, offshore. Project Management, Development Manager, Service Bus, Prince 2, Business change, project manager, Development Team Lead/IT Project Manager

Curriculum VitaeRachel Shaw

Personal Details

Name: Rachel ShawAddress: 19 Beacon Grove, Stone, Staffs. ST15 0BGD.O.B: 09/09/1978Mobile No. 07795 195084Email Address : [email protected]: 2 weeks notice. Recently relocated to the Staffordshire area, seeking a new opportunity.

Profile

I am an experienced and professional Contracts, Projects and Facilities Manager responsible for delivering and managing contracts incorporating both hard and soft services to agreed service levels and kpi’s. I am a flexible and effective team player with excellent communication and organisation skills who readily embraces change. I have proven ability to reach goal-related targets and am highly delivery focused. I am a self-motivated, driven, ambitious, dedicated, innovative, customer-focused and team-orientated individual, with a commitment to all I undertake. I have the ability to relate to a wide range of people, both one to one and over the phone, supported by excellent communication and organisation skills.

I have worked in facilities, projects and contracts management for 15 years and was awarded the BIFM award for Facilities Management Excellence in a Major Project for the construction of Punch Taverns new head office, Sunrise House, the closure of their old Spirit Group head offices, Station Street, the refurbishment of their current head offices, Jubilee House, the relocation of all staff and the range of cultural change initiatives to facilitate the integration of all staff into one campus. I have a vast amount of experience working on various projects both in the facilities management and project management fields.

My enthusiasm for success and drive to complete projects enables me to engage others to achieve the same goal. I have managed and mentored many staff into achieving their own goals and they have also been successful in managing projects to ensure they are competed with quality and professionalism.

I have worked with and alongside many high profile businesses and clients including Bellrock FM (formerly SGP Property and Facilities Management), Punch Taverns, Spirit Pub Company, Phones 4 U, Assurant Solutions (formerly Policy Administration Services), 20:20 Logistics and Sodexho. Projects and mobilisations include 3 new builds, set up, tenders and mobilisation of facilities contracts, closures and dilapidations, move management, internal fit outs, refurbishments, CAFM mobilisation and delivery of total FM.

Employment History

07/14-Present - Account Manager- Cleaning, Catering and Facilities Management servicesOrian Solutions, Unit 1b Eden House, Wavell Drive, Carlisle

Account Manager responsible for multi-site FM operations incorporating contract management, new business and mobilisation of new contracts in an educational environment, managing and developing teams on a regional basis.Manage and motivated a cross-functional team to build internal and external business relationships. Developed and forged close working relationships with both clients and work colleagues.Managed multiple budgets, converting opportunities to improve service, sales and profit.Delivered great customer service in the FM market sector. Driving positive change across accounts.

07/13-07/14 Maternity leave and relocation to Cumbria

11/08 – 07/13 - Corporate Facilities ManagerBellrock FM formerly SGP Property and Facilities Management – Client Punch Taverns (directly employed by Punch Taverns from Jan 2011)

Corporate Facilities Manager responsible for the design and delivery of a comprehensive multi-site facility management service, which ensured that all amenities were resourced and maintained to a high standard.Mobilisation and management of subcontractors to project delivery and effective day to day delivery of services.P/L accountability including cost control and forecastingContract management, procurement, negotiation, benchmarking and delivery of related services.Management, costings, project planning and implementation of major and minor projects.Co-ordination of the occupancy of sites and buildings ensuring compliance with statutory and mandatory legislation and relevant standards. Managed PPM schedules, reactive maintenance, CAFM systems Project, Delivery, Management, Microsoft, .Net, SQL Server, Oracle eBusiness suite, Oracle Apex, Site Core, Magento, Service Orientated Architecture, Siebel solutions, Oracle Apex, Jboss, Web Logic, onshore, offshore. Project Management, Development Manager, Service Bus, Prince 2, Business change, project manager, Development Team Lead/IT Project Manager

mailto:[email protected]


FM responsibility for design, build and FM related projects of a new HQ building, closure and dilapidations of existing HQ, refurbishment of the current head offices, the relocation of all staff and the range of cultural change initiatives to facilitate the integration of all staff into one campus.

06/03-09/08 - Facilities ManagerPhones 4U (Part of the 4U Group), Crewe,CheshireMulti Site facilities manager responsible for the delivery of total FM. Assisted in the project management and move management of 2 new builds.

09/02-06/03 - Corporate Services Facilities AdministratorBritish Cycling Federation, Stuart Street, ManchesterNational Governing Body for Cycling in the UK

07/01-09/02 - Fitness InstructorSodexho, Healthworks at Rolls-Royce and Bentley Motor Cars Ltd, Crewe. Health, fitness, social and conference facility for employees

04/01-07/02 - Athletics CoachCongleton High School, Cheshire

Overview of current and previous responsibilities

P/L accountability including cost control and forecasting for budgets up to 2 million+ and 8 million project budgets

Manage, motivate and lead stakeholders to maximise their contribution to and achievement of deliverables.

Establish effective day to day stakeholder relationships within both businesses across business users, suppliers, contractors and colleagues to enable delivery of agreed scope and objectives.

Hold regular project meetings and business reviews with customer senior management to ensure customer satisfaction and programme delivery.

Manage and roll out Health and Safety, fire action, first aid and helpdesk operations to ensure the business needs are met and legalities adhered to.

Mobilised and managed a comprehensive post room and delivery service for over 1000 sites across the country.

Member of Group Health and Safety Committee and Advisory Panel. Co-ordination of the occupancy of sites and buildings ensuring compliance with statutory and mandatory

legislation and relevant standards. Co-ordinate, track and act as the information source regarding building/office management, operation and

related functions/activities. The management, costings, project planning and implementation of major and minor projects. Work closely with the appropriate client contacts in each account to ensure the development of strong

operational relationships, which support ongoing contract development, retention and renewal. Set up and conduct monthly client review meetings, and plan and participate in quarterly and annual client

review meetings, to support relationship management and account development opportunities. Provide appropriate strategic advice, procurement, diligence and monitoring for client. Responsibility for roll out of compliance to ISO 27001 and PCI Data Security Standard. Responsibility for roll out of sustainability management and implementation of new concepts.

Capabilities

Proven people management skills Proven ability to demonstrate a self-confident, assertive and effective management style to the benefit of

the organisation. Proven ability to reach goal-related targets and work to deadlines efficiently Strong project management and communication skills Plan and manage the operation of a multi-site organisation. Contract mobilisation and change management Extensive knowledge of Health and Safety processes and legislation Communicate effectively within a sales and customer relations environment. Proven ability to effectively deal with customer problems and enquiries. Motivate and enthuse others into achieving their goal-orientated tasks. Liaise with Senior Management and staff to ensure continued success of business.



Recognise the paramount importance of customer satisfaction. Achieve quality standards and have a commitment to their implementation. Generate original, imaginative ideas and innovative approaches. Highly computer literate on a number of software packages including MSP, Word, Access, Excel,

PowerPoint, Visio, WinPak, Various Facilities Helpdesk (CAFM) packages

Education

Caldew School, Dalston, Cumbria. 1990-1995 – 10 GCSE passes including English Language and Literature, Maths and Science

Blackburn College, Blackburn, Lancs. 1996-1998 – 3 ‘A’ Level passes in Physical Education, English Language and Performing Arts

Manchester Metropolitan University. 1998-2001 – Crewe and Alsager Faculty – BSc Joint Honours in Sports Science and Leisure Studies – 2:1 Classification

Awards and Achievements

ILM Level 5 Leadership and Management – currently completing 2/3 modules passed British Safety Council – Health and Safety Level 2 Winner of BIFM Facilities Management, Excellence in a major project award (Awards October 2010) Outstanding Customer Service – SGP/Punch Taverns Winner of Civic Pride (Burton Civic Society New Buildings Award 2010) South Staffordshire Design Awards 2009 – Certificate of Commendation Winner of Staffordshire Building Control Group Building Excellence Award 2009 – Accessible Building and

Sustainable Development (Nominated in National LABC Building Excellence Awards 2010, Awards November 2010)

Finalist in PFM Partners in Business Change Award (Awards November 2010) Discipline and Absence Management Harassment and Bullying in the Workplace Equal Opportunities in the Workplace Display screen assessment trainer – in house training Asbestos Awareness SGP – Manual Handling Training Trained Fire Warden YMCA Gym Instructor YMCA First Aid YMCA Customer Service, Promoting Activity and Health and Safety

References

Available upon request


rachel-shaw cv

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