rachel lincoln › portfolio_v1_lowres.pdf · # 3 axis events bbranding & randing &...

Rachel Lincoln

PORTFOLIO July 2015

# 1Medtronic

WEBSITEWEBSITE

SUMMARYDesign of annual conference website

to champion Medtronic brand and

showcase key conference messages and

information.

INVOLVEMENTLead designer, assisted with front end

build.

# 2Michelle Cristine

LOGO DESIGNLOGO DESIGN

SUMMARYContemporary and geometic logo and

business card design for an independent

jewellery and product designer.

INVOLVEMENTLead designer

# 3Axis Events

BRANDING & BRANDING & COLLATERALCOLLATERAL

SUMMARYDesign and rollout of all business

collateral including business cards,

stationery, presentation templates, EDM

campaigns, marketing infographic,

invoices and reports.


Axis Events Group t +61 2 9215 0300 e [email protected] w axisevents.com.au a Axis House, 81 - 83 Campbell St, Surry Hills, NSW 2010 abn 84 003 353 062

Ian GrayAxis Events Group81 - 83 Campbell St, Surry Hills NSW 2010

Dear ,

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Perrovi tatur, sedit ped que nimi, volore doluptassi nos es et voloreh endiantur molorrum qui aut minimpe rferferum hillenienis mod es res expeliqui inusam, qui quae volendam imosant que corerio comnis experatendae cor re eturem et elitiur, temporehent estis sim et fuga. Perupta spicipis cum faciatia quosamu sapellu ptatur, optur sitas serspel igendus, quiaecab illuptur apit volorepedit quas ide volupta tincit omnimi, etus des modi ipis aut int quosa sit entiatem qui con rent aut rem aut porum endit vellabo. Um velique nonse iume cus dit quo blam, eum faceserovit veles aligentotae sitem velendi onsequuntis?

Qui consequi aci aut il ipsunt doluptatqui quo dolorem quate laut andis et aborro tem. Et arum ilitatem que eicitat aut od quatum quis endandu nturepe llabore qui rem vel mil moloribusda cor ma cone es moditatum lit aspistis verum distia qui sum volum ipsam, ommolorro blab idem ium volor rem que re et am, exerum atet voluptam, conseri teculliquis soloreium audam sequae santur accum explique pro int omnihil id quid maiori totaquae. Itate platet molorendem con exerum que liquias acerunt maio etum volorum con conecta sim ra voluptiis rerovid unt apistiatin ratque molo tectuscil iuntiur magnam, sequam, que por simus ut ad ute et doluptaese pedias dendandest dict.

Kind regards,

Amie SpangenbergBusiness Relationship Manager

IAN GRAYMarketing &

Communications Manager

t +61 2 9215 0300m 0412 512 262

e [email protected] www.axisevents.com.au

Axis House81 - 83 Campbell St

Surry Hills, NSW 2010

engage . inspire . reward . success

HHERBALIFE VACATION 2017 Presented by Axis Events Group, Thursday, 2 June 2016

HERBALIFE VACATION 2017 – PROPOSED DESTINATIONS

© Axis Events Group 2016 5

SUGGESTED PROGRAM OVERVIEW – BALI


THE AXIS WAY

EVENT BRIEF

• • 

• • • 

• • 

• • • 


THE EXPERIENCE

STAGING DRAFT CONCEPT


WHITE PARTY

PAUL CHRISTIE AMIE SPANGENBERG KATE THOMASSIAN


REBECCA MARTIN

CONTENTS


BALI

• 

• 

• 

• • 

• 

THE WESTIN NUSA DUA



BUSINESS RELATIONSHIP MANAGER

MANAGING DIRECTOR

TRAVEL & LOGISTICS

GROUP TRAVEL CONSULTANTS

ACCOUNT MANAGERS

EVENT PRODUCTION CREATIVE & COMMUNICATIONS IT SERVICES ACCOUNTS & ADMINISTRATION

MARKETING & COMMUNICATION MANAGER EVENT MANAGERS

GRAPHIC & WEB DESIGNER EVENT COORDINATORS

Brickworks Building Products

request the pleasure of your

company as we launch the 2015

Luxury Incentive in extravagant

style...

6:30PM, SATURDAY 10 MAY 2014

THE BALLROOM AT THE WESTIN HOTEL

1 MARTIN PLACE, SYDNEY, NSW 2000

LOUNGE SUIT / COCKTAIL DRESS

PLEASE RSVP BEFORE FRIDAY 28 MARCH 2014

VISIT WWW.BRICKWORKSEVENTS.COM.AU/2015 TO

CONFIRM YOUR ATTENDANCE

Brickworks Building Products



Luxury Incentive in extravagant

style...





PLEASE RSVP BEFORE FRIDAY 28 MARCH 2014

VISIT WWW.BRICKWORKSEVENTS.COM.AU/2015 TO /

CONFIRM YOUR ATTENDANCE





Brickworks Building Productts



Luxury Incentive in extravagaant

style...

Brickworks Building Productts



Luxury Incentive in extravagaant

style...

# 4Brickworks Ltd

2015 LUXURY 2015 LUXURY INCENTIVE LAUNCH INCENTIVE LAUNCH BRANDINGBRANDING

SUMMARYDesign and rollout of brand to promote

2015 Luxury Incentive program to key

VIP customers. Geometric shapes and

muted colour scheme with hints of

gold used across collateral including

promotional booklet, trifold invitations,

screen content, personalised letters, gift

packaging and product flyers.

INVOLVEMENTLead designer, consulted audio visual

suppliers to coordinate accompanying

video production.

Entreé

Smoked trout and ocean king prawns, avocado and mesclun garden leaves with walnut oil

emulsion

~

Confit of duck leg, braised red cabbage, baby turnips and crispy shallots

Main

Braised wagyu beef cheeks, horseradish mash, honey roasted carrots and shiraz reduction

~

Barramundi fillet, spring onion and potato pikelet, herb tossed edamame and wasabi beurre blanc

Dessert

Caramelised apple tart with bitter almond parfait

~

Bourbon vanilla creme brulee, honey roast pear and nut biscotti

2015 Brickworks Luxury

Incentive Launch Dinner

Smoked troand me

Confit of d

Braised wahoney r

Barramundherb tossed

AnthonyEbejerBrickworks

Monte Carlo

Nestled between France and Italy on the Cote d’Azure, the

Principality of Monaco has long been a playground for the rich and

famous. Escape for three nights of high fashion and high rolling.

Luck be a Lady – Monte Carlo Casino is the cornerstone of Monaco’s legend, the undisputed symbol of its

glamour and a place where the rich come to gamble their fortunes and celebrities come to be seen.

Rock the Boat – Ogle at the magnificent yachts in Monte Carlo Harbour, the rich-and-famous

playground that served as a location for the James Bond movie GoldenEye. Take in the impressive sights

of rococo buildings and mountains on the Bateau Bus (water taxi) or hop aboard a yacht cruise.

Ocean – Rising from the cliff-side rocks, the Oceanographic Museum is home to a treasure trove of

sea life: seahorses, sharks, cuttlefish, sea cucumbers and more. The building itself is a monumental

work of art: It took 11 years to build, using 100,000 tons of stone from southeastern France.

Indulge your sweet tooth – For the past 700 years, the stately grounds of the Prince’s Palace of Monaco have been home to the Grimaldi dynasty – most notably, the late Prince

Rainier III and the glamorous movie star-turned-princess, Grace Kelly. The palace’s state

rooms are open to the public during the summer.

The Fairmont

Monte Carlo

Resort

Experience a level of luxury known

only to movie stars at this lavish resort.

From the rooftop pool deck, the city

of Monte Carlo unfolds around you with

magnificent vistas of the Mediterranean sea

and the iconic hair pin bend of the Formula

One racetrack below.

With gracious service, luxurious accommodations,

award winning restaurants, indulgent spa and

in-house casino, you will feel like royalty.

Chic & Glamorous Ch

About the Incentive

To Participate

To join the 2015 Brickworks Luxury Incentive, all you need to do is purchase products from Austral Bricks, Bristile Roofing, Austral Masonry, Austral Precast and

Auswest Timber.

All purchases made during the qualifying period (1 July 2014 – 30 April 2015) accumulate Brickworks Dollars. At the end of the qualifying period you can use

these to redeem your incentive tickets. Brickworks Dollars will be awarded as follows:

• $100 spent on First Quality Face Bricks, Pavers, Masonry and Retaining Wall Blocks and Commons = $1 Brickworks Dollar

• $100 spent on Concrete and Terracotta Roof Tiles (supply only) = $1 Brickworks Dollar

• $200 spent on Concrete and Terracotta Roof Tiles (supply and lay) = $1 Brickworks Dollar

• $250 spent on Austral Precast products = $1 Brickworks Dollar

• $200 spent on Auswest Timber products = $1 Brickworks Dollar

To Qualify

Each place on the 2015 Brickworks Luxury Incentive will be worth $12,500 Brickworks Dollars. To join Brickworks in Monte Carlo, you must

earn an additional $4,000 Brickworks Dollars.

A minimum of $6,000 Brickworks Dollars must be accumulated to qualify for the incentive. Once this minimum threshold has been

achieved, you can join the incentive by earning the remaining Brickworks Dollars or buying in the balance.

All you have to do is continue doing exactly what you are good at; buying and promoting Brickworks products. There is no limit

to the number of incentive tickets one company can accrue. The more you achieve, the more you receive.

Terms & Conditions

1. The incentive qualifying period will run from 1 July

2014 through to 30 April 2015

2. All winners will travel together to Portugal, Spain &

Monaco in 2015

3. The 2015 Luxury Incentive trip is limited to 180

places

4. Brickworks Dollars will only be rewarded for first

quality product

5. “Purchases” refers to product that has been

delivered. All orders must be delivered by close of

business on the final day of the qualifying period for

the points to be added towards your incentive total.

6. A minimum of $6,000 Brickworks Dollars are

required to qualify for the 2015 Luxury Incentive.

This entitles participants to pay the outstanding

balance of one ticket.

7. One incentive ticket is worth $12,500 Brickworks

Dollars.

8. One Monte Carlo ticket is worth an additional

$4,000 Brickworks Dollars.

9. The trip is based on twin share accommodation. A single supplement fee will apply.

10. Brickworks Dollars are only to be used for the 2015

Luxury Incentive and are not redeemable for cash.

11. Trip participants must be employees or partners

(wife , husband etc.) of those involved.

12. Final total of Brickworks Dollars required are subject

to changes in currency fluctuation, airport and

government taxes and additional fuel surcharges.

Ports of Call

Málaga Málaga’s privileged location has attracted travellers, merchants, artists and explorers, and for centuries they have left their mark and created a cosmopolitan

city. It is the gateway to the beaches of Torremolinos, the exclusive clubs and marina of Marbella and Puerto Banus. Malaga is not only the perfect place to

explore many historical monuments, atmospheric little streets and squares with a delightful café culture, the shopping is also excellent.

Almeria Surrounded by semi-desert at the foot of a range of mountains, Almeria's coastline alternates between long sandy beaches and steep cliffs. Narrow

streets with whitewashed façades are elements of its picturesque historic quarter. Beaches, mountains, coastal nature reserves and a gastronomy

that will make this journey unforgettable.

Palma de MallorcaPalma de Mallorca is the largest of the Spanish Balearic Islands in the Mediterranean and is located just off the east coast of Spain. The

lovely old town is clustered around Sa Seu – wander through the delightful 13th century Cathedral, explore narrow winding streets

or relax in one of the many outdoor cafes. With traces remaining of its Roman, Christian and Muslim periods of rule, there is much

to discover about this diverse city poised between Europe and Africa. And of course there are the beaches, yacht harbours and

lovely clear water for swimming.

Port

Málaga Málaga’s privileged location has attracted travellers, merchants, artists and explo

city. It is the gateway to the beaches of Torremolinos, the exclusive clubs and m

explore many historical monuments, atmospheric little streets and squares wit

AlmeriaSurrounded by semi-desert at the foot of a range of mountains, Almer

streets with whitewashed façades are elements of its picturesque his

that will make this journey unforgettable.

Palma de MallorcaPalma de Mallorca is the largest of the Spanish Balearic Is

lovely old town is clustered around Sa Seu – wander throuor relax in one of the many outdoor cafes. With traces

to discover about this diverse city poised between Eu

lovely clear water for swimming.

Energetic & Vibrant

Barcelona

Home to some of the most iconic Gothic and Modernist architecture

in the world, Barcelona is heaving with life all day and night.

Explore Gaudí – His most famous works are the Sagrada Família, impressive both outside and in; Park Güell, a space that's out of a fairy tale and emulates an English garden city; and La Pedrera.

Fi ll up on Tapas – There are menus listing tempting tapas just about everywhere you turn and the

dishes on offer range from gourmet creations to long-standing neighbourhood favourites. A tapas crawl

is the definitive Barcelona custom.

Swim in the Mediterranean – Barcelona has over four kilometres of beaches where you

can spread out your towel and enjoy the summer sun.

Stroll down La Ramblas – Barcelona's most famous promenade pulses with life. The

array of living statues, street musicians, performers, hustlers, and eccentrics ensures there is

never a dull moment during your stroll.

Wander through Montjuïc Gardens – With fantastic views of the wide

blue Mediterranean sea, there is no better antidote to the madness of the city than

a lazy day strolling amid the beauty and serenity of the soothing gardens.

The Pullman

Skipper Barcelona

Ideally located to enjoy both the

city and the sea, your beautifully

appointed room is the perfect balance

of sophistication and comfort.

Wake up to room service breakfast on your

private terrace or relax by the pool.

Ease your tired muscles in the hotel’s Spa Lounge

with a relaxing body massage or top off an

exciting day with a nightcap in one of the elegant

bars.

B

Home to some of the mo

in the world, Barcelon

Explore Gaudí – His most f

Güell, a space that's out of a fal

Fi ll up on TapasFiFi – The

dishes on offer range from

is the definitive Barcelon

Swim in the Me

can spread out yo

Stroll down

array of living

never a dul

Wand

blue M

a laz

The Pullman

Skipper Barcelona

Ideally located to enjoy both the

city and the sea, your beautifully

appointed room is the perfect balance

of sophistication and comfort.

Wake up to room service breakfast on your

private terrace or relax by the pool.

Ease your tired muscles in the hotel’s Spa Lounge

with a relaxing body massage or top off an

exciting day with a nightcap in one of the elegant

bars.

Magical & Spellbinding

Star Breeze

The eight day cruise aboard the Star Breeze will be nothing less than a

journey of extraordinary style, exceptional service, deluxe amenities and

absolute indulgence.

Life Onboard – The newly renovated Star Breeze features 106 beautifully appointed private suites, each with an ocean

view. The ship has been designed to make you feel completely at home, as if aboard your own private yacht. Cruising down

the Portugese and Spanish coastlines will leave you feeling refreshed and inspired with new friends and memories that will

last a lifetime.

Facilities – Each day, each hour, is yours to relish. Burn that extra energy in the state-of-the-art Fitness Centre or

spend time relaxing alone on a sun-drenched deck alongside the swimming pool. As the sun goes down, try your

luck at the Casino or sit back and enjoy the evening entertainment at the Lounge.

Dining – Dining choices onboard are limitless be it fine-dining at AmphorA or enjoying a casual meal at

Candles. With an innovative menu of gourmet specialties and regional touches, your appetite will always be

sated.

Spa – If your focus is relaxation, discover the delights of WindSpa – select the perfect treatment to

revitalize, refresh, and reinvigorate you.

Sta

The eight day cruise aboard the St

journey of extraordinary style, ex

absolute indulgence.

Life Onboard – The newly renovated Star Bre

view. The ship has been designed to make you

the Portugese and Spanish coastlines will leav

last a lifetime.

Facilities – Each day, each hour, is yo

spend time relaxing alone on a sun-dre

luck at the Casino or sit back and en

Dining – Dining choices onboa

Candles. With an innovative me

sated.

Spa – If your focus is rela

revitalize, refresh, and re

Ports of Call

PortimãoGateway to the sun-kissed beaches of the Algarve, Portimão is a small, colourful city with a thriving fishing port and an old centre sprinkled with

manicured parks and plazas. The fine waterfront is a delight for strolling, lined with outdoor cafes and restaurants where the scent of charcoal-

grilled fish hangs in the air.

Cádiz Cádiz is one of the oldest inhabited cities in the western world, with more than 3,000 years of history. This beautiful city has been largely

undiscovered by international tourists, but it is a popular destination for Spaniards in the summer.

The cathedral in Cádiz is by far its best-known landmark. It was built in the 18th century with gold imported from the New World. There is also a

museum with a breathtaking, and priceless, collection of gold, silver and jewels.

Gibraltar Located at the southernmost tip of Europe, Gibraltar is literally between the Atlantic Ocean and the Mediterranean Sea. Its unique

location has played a pivotal role in history, as countries fought for control over this busy seaport.

The impressive Rock of Gibraltar is an impressive sight and towers above the surrounding countryside. Beyond the Rock the old

town of Gibraltar consists of a main street jammed with tiny shops, a handful of museums and British charm.

Date Day Evening Overnight

Thursday

9 July 2015Departures Inflight

Friday

10 July 2015

Afternoon arrivals into Lisbon, Portugal

Hotel check-in and afternoon at Leisure

2015 Luxury Incentive

Welcome Reception

Four Seasons Ritz

Lisbon, Portugal

Saturday

11 July 2015Day at Leisure OR Optional Tours At Leisure

Four Seasons Ritz

Lisbon, Portugal

Sunday

12 July 2015

Morning at Leisure

5:00pm – Board Star Breeze

Welcome Aboard

Cocktail ReceptionStar Breeze

Monday

13 July 2015

Portimão, Portugal – Arrive 8:00am / Depart 5:00pm

Day at Leisure OR Shore ExcursionsAt Leisure Star Breeze

Tuesday

14 July 2015

Cádiz, Spain – Arrive 8:00am / Depart 9:00pm


Wednesday

15 July 2015

Gibraltar, Overseas British Territory – Arrive 9:00am / Depart 6:00pm

Day at Leisure OR Shore ExcursionsDeck BBQ Dinner Under the Stars Star Breeze

Thursday

16 July 2015

Málaga, Spain – Arrive 7:00am / Depart 8:00pm


Friday

17 July 2015

Almería, Spain – Arrive 8:00am / Depart 3:00pm

Day at Leisure OR Shore Excursions2015 Luxury Incentive Gala Dinner Star Breeze

Date Day Evening Overnight

Saturday

18 July 2015

Palma de Mallorca, Spain – Arrive 5:00pm

Day at LeisureAt Leisure Star Breeze (docked)

Sunday

19 July 2015

Palma de Mallorca, Spain – Depart 6:00pm

Day at Leisure OR Shore ExcursionsCocktail Reception Star Breeze

Monday

20 July 2015

Barcelona, Spain – Arrive 7:00am

Day at Leisure OR Optional ToursAt Leisure

Pullman Skipper

Barcelona, Spain

Tuesday

21 July 2015Day at Leisure OR Optional Tours


Farewell Reception

Pullman Skipper

Barcelona, Spain

Wednesday

22 July 2015

Afternoon departures to home ports

OR

Morning departures to Monte Carlo, Monaco

Afternoon arrivals & hotel check-in

Evening at LeisureFairmont Resort

Monte Carlo, Monaco

Thursday

23 July 2015Day at Leisure OR Optional Tours Evening at Leisure

Fairmont Resort

Monte Carlo, Monaco

Friday



Farewell Reception

Fairmont Resort

Monte Carlo, Monaco

Morning at Leisure

Afternoon departures to home portsInflight Inflight

2015 Brickworks Luxury Incentive

Contents

Terms & Conditions 19

Contact 20

Lisbon

Bathed in pure Atlantic light and crowned by the storybook St.

George's Castle, Lisbon is one of Europe's most visually striking

capitals. Looks aside, the city will surely win you over with its

genuine friendliness and blissfully laid-back pace.

Enjoy the ride – In Lisbon, getting there really is part of the fun, as the charming clanking old trams are

still the best way to reach the top of the steepest hills.

Get lost in Alfama – Step into the maze of its medieval alleys, peeking into tiny shops, admiring

tile panels; go up and down precipitous staircases, let yourself be guided by the sound of caged

canaries or the smells of fish on grills.

Feel the power of Fado – Start with the Fado Museum to see, learn and hear about the

artists sounds of fado. Then immerse yourself further by visiting a fado house such as A Baiuca.

Port wine tasting – After a long day wearing out your shoe leather on Lisbon’s hills, the

Port Wine Institute is a soothing treat for both the feet and the palate.

Indulge your sweet tooth – The pastelaria (pastry shop) is a mainstay of the

Portuguese neighbourhood. Try Pastéis de Belém – the famous portugese tarts are

made behind locked doors using a century-old recipe known to a handful of bakers.

The Four

Seasons Ritz

With its enviable location perched

on a hilltop right in the heart of the

city, the Four Seasons Ritz is truly a

landmark establishment.

Exquisitely appointed with 18th-century

replica furnishings, old world charm meets

modern convenience with an indoor lap pool

and rooftop fitness centre.

Dining is a gastronomic delight in the exclusive

Varanda restaurant helmed by internationally

acclaimed executive chef, Pascal Meynard.

Charming & Eclectic

Welcome

In 2015, Brickworks invite you on an odyssey to experience the delightful, indulge in the

romantic and explore the unexpected.

Commencing in Lisbon, an enchanting eight day cruise onboard the Star Breeze

to Barcelona along the impressive, sun drenched Spanish Coastline will

leave you spellbound, while an optional stop in Monte Carlo brings a little

extra magic.

You are invited to experience the grandeur, excitement and

extravagance of the 2015 Brickworks Luxury Incentive.Lisbon

Monte Carlo

Tunisia

Italy

Date Day

Saturday

18 July 2015

Palma de Mallorca, Spain – Arrive 5:00pmn

Day at Leisure

Sunday

19 July 2015

Palma de Mallorca, Spain – Depart 6:00pmn

Day at Leisure OR Shore Excursions

Monday

20 July 2015

Barcelona, Spain – Arrive 7:00amn

Day at Leisure OR Optional Tours

Tuesday


Wednesday

22 July 2015


OR

Morning departures to Monte Carlo, Monaco

Afternoon arrivals & hotel check-in

Thursday


Friday


Morning at Leisure


2015 Brickworks

Terms & Condition

Contact

lllbbiindin

gall

m / Depart 5:00pm

art 9:00pm

ritoory – Arrive 9:00am / Depay

part 8:00pm

epart 3:00pm

LISBON STAR BREEZE CRUISE BARCELONA MONTE CARLO

Dear Daryl & Helen,

We would like to take this opportunity to thank Fairhaven Homes for participating in the 2015 Luxury Incentive. I am sure you would agree that thisis a journey not to be missed.

Remember, all you have to do is exactly what you are good at, buying and promoting Austral Bricks, Austral Masonry, Austral Precast, Auswest Timbers and Bristile Roofing products.

All purchases made from 1 July 2014 through to 30 April 2015 will contribute towards the incentive. Any previously accrued Brickworks Dollars wcount towards your incentive tally.

During the qualifying period, you will receive monthly updates froGeneral Manager with feedback on your progress.

We wish you every success in this year’s campaign and I look forwwelcoming you to Europe in 2015.

Regards,

David FitzharrisGroup General Manager SalesBrickworks Building Products

will also

om your local

ward to

Design Placewww.designplace.com.au

Design Place is an aspirational website that features photography of carefully selected residential, commercial and landscape projects. Each project featured on the website highlights the inspiration and thinking behind the design, products used and the people who created the inspiration. A wide range of products from the Brickworks group including Austral Bricks, Bristile Roofing and Austral Masonry are all featured on the website.

To have your projects included on Design Place please email [email protected] or visit www.designplace.com.au.

# 5Pennant Hills War Memorial Children’s Centre

WEBSITEWEBSITE

SUMMARYRedesign of company website to with

a focus on large, dynamic images, the

site provides a visual showcase of the

services and philosophy of the business.

INVOLVEMENTLead designer, assisted with front end

build.

# 6Brickworks Building Products

2014 DYNASTY 2014 DYNASTY INCENTIVE INCENTIVE BRANDINGBRANDING

SUMMARYDesign and roll out of incentive brand

to promote incentive destination. Bright

colours and custom icons captured

spirit of Singapore.

Collateral included promotional booklet,

wall calendar, competition flyers,

personalised letters with accompanying

product information and name badges.


4Shangri-La’s Rasa Sentosa Resort & Spa is a five star property ideally situated

on the beach front of Sentosa Island, Singapore. Far from the hustle and

bustle of the city, yet still close to major attractions such as Orchard Road,

Chinatown, Little India and Clarke Quay, the resort is conveniently linked to

mainland Singapore by a causeway.

Shangri-La’s Rasa Sentosa Resort & Spa is next to numerous island attractions

including Southeast Asia’s first Universal Studios, Underwater World, Dolphin

Lagoon and Siloso Beach, and the business district is a mere 15 minutes

away by car.

The beautifully appointed guest rooms all feature stylish interiors, a balcony,

complimentary internet access, flat-screen LCD television with satellite TV

channels, tea & coffee making facilities and a fully-stocked mini-bar.

Relax and refresh in the outdoor swimming pool and pamper yourself at

the Rasa Spa. Seven restaurants and bars offer a diverse range of culinary

temptations.

There are a host of activities for kids at Shangri-La Rasa Sentosa Resort &

Spa. Spanning 100 square metres over two stories, the children’s club Cool

Zone consists of three activity centres and features a giant tree-house slide

that winds down into a pool of colourful balls. There is also a dedicated

Kids Pool and daily recreational activities organised by the resort to provide

endless family fun.

TheShangri-LaRasaSentosa Resort & Spa

5Shaangri-La’s Rasa Sentosa Resort & Spa is a five star property id

on tthe beach front of Sentosa Island, Singapore. Far from the

busstle of the city, yet still close to major attractions such as Orc

Chinatown, Little India and Clarke Quay, the resort is convenie

maainland Singapore by a causeway.

Shaangri-La’s Rasa Sentosa Resort & Spa is next to numerous isla

inclluding Southeast Asia’s first Universal Studios, Underwater Wo

Laggoon and Siloso Beach, and the business district is a mere 1

awaay by car.

Thee beautifully appointed guest rooms all feature stylish interio

commplimentary internet access, flat-screen LCD television with

chaannels, tea & coffee making facilities and a fully-stocked m

Relaax and refresh in the outdoor swimming pool and pamper

the Rasa Spa. Seven restaurants and bars offer a diverse rang

temmptations.

Theere are a host of activities for kids at Shangri-La Rasa Sentosa

Spaa. Spanning 100 square metres over two stories, the childre

Zonne consists of three activity centres and features a giant tree

thatt winds down into a pool of colourful balls. There is also a d

Kidss Pool and daily recreational activities organised by the res

enddless family fun.

6

The A to Z Guide

Artscience MuseumThis unique lotus shaped museum is Singapore’s premier destination for major international touring exhibitions from the most renowned collections in the world.

BeachesIdyllic beach fronts, floating bridges and lush tropical inlets with exciting recreational activities such as beach volleyball, wave-riding, cycling, roller blading and kayaking await beach lovers.

Cable CarThe state-of-the-art eight-seater cabins will give you a 360-degree bird’s eye view of the Singapore Skyline – easily the most scenic and fun way to travel between the city and Sentosa Island.

DiningWherever you go in Singapore, you’ll most certainly be able to find a restaurant, as the locals simply love eating. From street markets to Michelin stars, Singapore’s dining scene will leave you spoilt for choice.

Ethnic DiversityExplore the various cultural precincts and religious landmarks around the island and get acquainted with Singapore’s multicultural society. Discover the impressive history, cultural diversity and lifestyles of Singaporeans.

7

Singapore FlyerCatch a glimpse of Singapore’s past, present and future on board the Singapore Flyer, the world’s largest Giant Observation Wheel.

Gardens by the BaySpanning 101 hectares, this award-winning attraction houses over 250 thousand rare plants. From the waterfront promenade, enjoy an amazing view of the Marina Bay skyline.

Imbiah LookoutLocated in the heart of Sentosa Island, Imbiah Lookout boasts 11 exciting attractions ranging from enriching “edu-tainment” tours and relaxing nature walks to fun and adrenalin pumping activities.

Joo ChiatNamed after wealthy Chinese landowner Chew Joo Chiat, this area is dotted by colourful shop houses and homes that are adorned by sculpted facades of animal reliefs and hand-crafted ceramic tiles. Enjoy the wealth of good food and cultural heritage.

Kampong GlamKampong Glam was once the seat of the old Malay royalty in Singapore. The alleyways of this precinct are filled with the smells and sights of spices, rattan furniture shops and perfumes.

Skyline LugeThe Sentosa Luge is South-East Asia’s first. Part go-kart, part-toboggan and all excitement, this gravity-defying ride is not to be missed.

Hawker CentresA trip to a hawker centre is an absolute must when visiting Singapore. In these open-air food courts, you can easily find dishes influenced by a variety of cuisines, from fish noodles and roti prata to nasi goreng and pad thai.

Singapore FlyerCatch a glimpse of Singapore’s past, present and future on board the Singapore Flyer, theworld’s largest Giant Observation Wheel.

Imbiah LookoutLocated in the heart of SentosaIsland, Imbiah Lookout boasts 11 exciting attractions rangingfrom enriching “edu-tainment”tours and relaxing nature walks to fun and adrenalin pumpingactivities.

Kampong GlamKampong Glam was once theseat of the old Malay royalty in Singapore. The alleyways ofthis precinct are filled with thesmells and sights of spices, rattanfurniture shops and perfumes.

Hawker CentresA trip to a hawker centre is anabsolute must when visiting Singapore. In these open-air food courts, you can easily finddishes influenced by a variety ofcuisines, from fish noodles and roti prata to nasi goreng and pad thai.

Pint-sized Singapore is a mosaic of contrasting cultures. This thriving,

cosmopolitan city is brimming with diversity; a fascinating mix of culture,

language, arts and architecture. Singapore is a dynamic city that inspires,

constantly innovating to offer fresh experiences.

All customers who qualify for the 2014 Brickworks Dynasty Incentive will be

flown from their nearest capital city to Singapore to enjoy 5 nights and 6

days discovering all the “Lion City” has to offer.

Staying at the luxurious Shangri-La Rasa Sentosa Resort & Spa, discover the

delights of Sentosa Island. Home to lush rainforests, golden sandy beaches,

a deep-water yachting marina and luxurious accommodations, Sentosa

Island is a playground for both global jet setters and locals alike.

In the city, old colonial buildings provide a peek into the past, while brilliantly

fashioned skyscrapers point to a city-state that is constantly on fast-forward.

Take this opportunity to explore and discover this exciting city. The Singapore

experience is constantly evolving, you can decide how and what you want

your Singapore holiday to be.

Brickworks is excited to welcome you and your family to Singapore on the 2014 Dynasty Incentive. This is a child friendly program and kids are spoilt for choice with a range of action-packed attractions such as Singapore Zoo, Universal Studios and Marine Life Park to name a few.

Discover Singapore

2 3

DATE MORNING AFTERNOON EVENING OVERNIGHT

Thursday, 14 August 2014 Departures Arrivals & Check-In At Leisure Shangri-La Rasa Sentosa Resort & Spa

Friday, 15 August 2014 Day at Leisure / Optional Tours Welcome Reception Shangri-La Rasa Sentosa Resort & Spa

Saturday, 16 August 2014 Day at Leisure / Optional Tours At Leisure Shangri-La Rasa Sentosa Resort & Spa

Sunday, 17 August 2014 Day at Leisure / Optional Tours At Leisure Shangri-La Rasa Sentosa Resort & Spa

Monday, 18 August 2014 Day at Leisure / Optional Tours Farewell Dinner Shangri-La Rasa Sentosa Resort & Spa

Tuesday, 19 August 2014 At Leisure Departures In Flight

DATE MORNING AFTERNOON

Thhursday, 14 August 2014 Departures Arrivals & Check-

Friday, 15 August 2014 Day at Leisure / Optional Tours

Saaturday, 16 August 2014 Day at Leisure / Optional Tours

Sunday, 17 August 2014 Day at Leisure / Optional Tours

MMonday, 18 August 2014 Day at Leisure / Optional Tours

TTuesday, 19 August 2014 At Leisure Departures

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2014 Brickworks

Dynasty Incentive

As our valued customer, we invite you to participate in

the 2014 Brickworks Dynasty Incentive.

You and your family are invited to join Brickworks as we

Discover Singapore, an exciting melting pot of cultures,

lifestyles and attractions.

2 Discover Singapore

4 The Shangri-La Rasa Sentosa Resort

6 The A to Z Guide

10 The Dynasty Incentive

12 Terms & Conditions

1

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NATURDiscover

Singapore2014 DYNASTY INCENTIVE

WED 1 New Years Day

THU 2

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SUN 26 Australia Day

MON 27 Public Holiday

TUE 28

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FRI 31 Chinese New Year

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THU 14 DISCOVER SINGAPORE

FRI 15 DISCOVER SINGAPORE

SAT 16 DISCOVER SINGAPORE

SUN 17 DISCOVER SINGAPORE

MON 18 DISCOVER SINGAPORE

TUE 19 DISCOVER SINGAPORE

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FRI 18 Good Friday

SAT 19 Easter Saturday

SUN 20 Easter Sunday

MON 21 Easter Monday

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FRI 25 ANZAC Day

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MON 30 END QUALIFYING PERIOD

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THU 25 Christmas Day

FRI 26 Boxing Day

SAT 27

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TUE 30

WED 31 New Years Eve

January

July

February

August

March

September

April

October

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Discover Singapore 2014

GGoood Friday

EEaastter Satturday

EEasteer Suunday

Eaastterr Moonday

ANNZACC Day

Lababour our DayD

THU 1

FRI 2

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MONMON 55

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FRIFRI 77

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SUNSUN 99

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MON 30 END QUALIFYING PERIOD

MON 1

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Win a Discover Singapore TicketVisit the website and enter your details before 31/12/13 for your chance to win one ticket to the 2014 Brickworks Dynasty Incentive in Singapore! The winner will be announced in 2014.

www.brickworksevents.com.au/discoversingapore

Discover Singapore

Chilli CrabArguably one of Singapore’s greatest culinary inventions, this famous dish is a must have during any visit to Singapore. It is easily found in many

hawker centres and restaurants throughout the city.

What makes this dish so special is its sensuous, sweet

yet savoury sauce, created with a base of chilli and

tomato sauces which will electrify your palate and

satisfy your taste buds.

The red-tangy sauce is made deliciously fragrant

with light flavourings of garlic and rice vinegar,

while thickening flour and egg ribbons (produced

by adding beaten eggs towards the end of the

cooking process) give the chilli crab dish the fluffy

texture it ’s known for.

Don’t forget to order some mantou (toasted buns)

to scoop up the thick gravy, which will leave you

hankering for more.

2014 BRICKWORKS DYNASTY INCENTIVE

Discover Singapore

Discover Singapog p re

Diis

OrchidSingapore is a Garden City, rich in greenery and biodiversity. It is fitting that the nation is represented

by a unique National Flower of its own, the orchid.

The most highly coveted of ornamental plants, the delicate, exotic and graceful orchid represents love,

luxury, beauty and strength.

As the flower most associated with hybrids, the orchid is also a symbol of Singapore’s multicultural

heritage. It is representative of the harmony among

the ethnic communities, as well as with the many

foreign visitors.

In Singapore, the flower is used in souvenirs,

jewellery and has become a source of inspiration

for art, songs, fashion and architecture.


Singapore SlingIt ’s fairly well documented and agreed on that the

Singapore Sling was created by Ngiam Tong Boon at

the Long Bar of the Raffles Hotel in Singapore, some

time between 1900 and 1915.

The original Singapore Sling is a gin-based drink that

has a nice balance between the sweet pineapple

juice, the spice of Dom Benedictine and a dash of

Angostura bitters to finish.

30ml Gin

15ml Cherry liquor

120ml Pineapple juice

15ml Lime juice

7.5ml Cointreau

7.5ml Dom Benedictine

10ml Grenadine

Dash of Angostura Bitters

Mix ingredients well in a cocktail shaker and pour in

a tall glass full of ice cubes. Garnish with a slice of

pineapple and a cherry.


Discover Singapore

Dear Michael,

As our valued customer, we invite Able 1 Constructions Pty Ltd to participate in the 2014 Brickworks Dynasty Incentive, and Discover Singapore with Brickworks in 2014.

Each place on the 2014 Brickworks Dynasty Incentive will be worth $3,300.00 Brickworks Dollars. To qualify for the 2014 Brickworks Dynasty Incentive, a minimum of $2,000.00 Brickworks Dollars must be achieved.

Once this minimum threshold has been achieved, you can join the 2014 Brickworks Dynasty Incentive by either earning $3,300.00 Brickworks Dollars or by buying in the balance.

The qualification period began on 1 September 2013 and will end on 30 June 2014. Plesummary of your current sales results below:

September Sales: $23,889.00

October Sales: $24,761.00

November Sales: $14,151.00

This gives you a total of $415.01 Brickworks Dollars. One ticket to the 2014 Brickworks Dynhas been subsidised by 13%.

There is no limit to the number of places one company can achieve to go on the 2014Dynasty Incentive. The more you achieve, the more you receive.

Thank you for continuing to support Brickworks, we look forward to welcoming you and ySingapore in 2014.

Kind regards

David FitzharrisGroup General Manager Sales & ExportBrickworks Building Products

Discover Singapore 2014 BRICKWORKS DYNASTY INCENTIVE

ease find a

nasty Incentive

4 Brickworks

your family to

Design Placewww.designplace.com.au

Design Place is an aspirational website that features

photography of carefully selected residential,

commercial and landscape projects. Each project

featured on the website highlights the inspiration and

thinking behind the design, products used and the

people who created the inspiration. A wide range of

products from the Brickworks group including Austral

Bricks, Bristile Roofing and Austral Masonry are all

featured on the website.

To have your projects included on Design Place

please email [email protected] or visit

www.designplace.com.au.

# 7Society of Hospital Pharmacists

MEDICINES MEDICINES MANAGEMENT MANAGEMENT CONFERENCECONFERENCE

SUMMARYDesign of contemporary conference

brand referenced conference city and

theme. This was applied across range of

collateral including web banners, printed

handbooks, signage and screen.


MEDICINES MANAGEMENT 2015THE 41ST SHPA NATIONAL CONFERENCE3-6 DECEMBER 2015MELBOURNE CONVENTION & EXHIBITION CENTRE • VIC

HIDDEN GEMSCOME EXPLORE

6

MEDICINES MANAGEMENT 2015 THE 41ST SHPA NATIONAL CONFERENCE

The R stands for our Reputation for excellence

in product quality and supply management

The D stands for helping you Develop your

services to improve outcomes

The & stands for partnership between you

and our Strategic Account Managers

Talk to us at the Roche stand about how we can help you.

Roche Products Pty Limited, ABN 70 000 132 865, 4-10 Inman Road, Dee Why NSW 2099. Customer enquiries: 1800 233 950. EMVATZ0002 MN37550953 PreparedAug14

What our R&D also means for you

7

HIDDEN GEMS COME EXPLORE


Celgene Cancer Care Grant 2014

Aimee SullivanProject title - Implementation and evaluation of a pharmacist-led oral anti-cancer medication management clinic

$10000

Fresenius Kabi Cancer Services Grant 2015

Ian McPhersonAttendance at Cytotoxic Preparation Course in May 2015, Peter MacCallum Cancer Centre, Vic

$3418

Janelle Penno Preceptorship at MD Anderson Cancer Center, USA $5000

Julian LindsayAttendance at the American Society for Blood and Marrow Transplantation, 2016 BMT Tandem Meeting, Honolulu, USA

$1500

Hospira “Young Pharmacist” Award 2014

Angela YoungStudy tour/preceptorship to Charing Cross Hospital, UK & Karolinska University Hospital, Sweden

$8460

Andrew Sluggett Project title - Home Infusion Pharmacy – USA Study Tour $1540

Novartis Pharmacoeconomics Grant 2014

Syed Tabish R. ZaidiYork Expert Workshop: Advanced Methods for Cost-Effectiveness Analysis: Meeting Decision-Makers’ Requirements

$5000

Kathryn SturgissPharmacoeconomics course, Faculty of Science, Utrecht University, Netherlands University of Utrecht Summer School

$4415


Emma McBride Health Economics course at The University of Adelaide Semester 2, 2015 $3449

Pfizer Pharmacy Grant 2014

Leone SnowdenProject title - “Putting evidence into practice – finding, assessing and utilising evidence to improve patient care” Course attendance - Teaching Evidence-Based Practice, Centre for Evidence Based Medicine University of Oxford, UK

$5000


Kelvin Robertson Attendance at ACTA 2015 International Clinical Trials Symposium, Sydney Australia $2665

Lisa PontAttendance at the 31st International Conference on Pharmacoepidemiology, Boston, USA

$2335

Sanofi Pamela Nieman Continuum of Care Grant 2014

Project title – A prospective, randomised study of Warfarin re-commenced post-operatively at the usual maintenance dose versus a loading dose strategy

$10000

SHPA Research Grant on Quality and Safety 2014

Project title - Repeat courses of antenatal corticosteroids prior to preterm birth: Investigating time trends in clinical practice and the impact on perinatal outcomes

$10000

SHPA RESEARCH AND DEVELOPMENT GRANTS FOR 2014-2015

CONFERENCE INFORMATION

MEEDICINES MANAGEMENT 2015 THE 41ST SHPA NATIONAL CONFERENCE

Celgene Cancer Care Grant 2014

Aimee Sullivanl aProject title - Implementation and evaluation of a pharmacist-led ora

medication management clinic

Fresenius Kabi Cancer Services Grant 2015

Ian McPhersonacAttendance at Cytotoxic Preparation Course in May 2015, Peter Ma

Centre, Vic

Janelle Penno Preceptorship at MD Anderson Cancer Center, USAPreceptorship at MD Anderson Cancer Center, USA

Julian LindsayanAttendance at the American Society for Blood and Marrow Transpla

Tandem Meeting, Honolulu, USA

Hospira “Young Pharmacist” Award 2014

Angela YoungkaStudy tour/preceptorship to Charing Cross Hospital, UK & Karolinsk

Hospital, Sweden

Andrew Sluggett Project title - Home Infusion Pharmacy – USA Study Tourtt Project title - Home Infusion Pharmacy – USA Study Tour


Syed Tabish R. ZZaidinaYork Expert Workshop: Advanced Methods for Cost-Effectiveness An

Decision-Makers’ Requirements

Kathryn SturgisssNPharmacoeconomics course, Faculty of Science, Utrecht University,

University of Utrecht Summer School


Emma McBride Health Economics course at The University of Adelaide Semester 2, 2Health Economics course at The University of Adelaide Semester 2,


Leone Snowdennd Project title - “Putting evidence into practice – finding, assessing andd improve patient care” Course attendance - Teaching Evidence-Based

for Evidence Based Medicine University of Oxford, UK


Kelvin Robertson Attendance at ACTA 2015 International Clinical Trials Symposium, Sy

Lisa PontAttendance at the 31st International Conference on PharmacoepidemUSA

Sanofi Pamela Nieman Continuum of Care Grant 2014

Project title – A prospective, randomised study of Warfarin re-commoperatively at the usual maintenance dose versus a loading dose stra

SHPA Research Grant on Quality and Safety 2014

Project title - Repeat courses of antenatal corticosteroids prior to preInvestigating time trends in clinical practice and the impact on perina

SHPA RESEARCH AND DEVELOPMENTGRANTS FOGRANTS FOOR 2014-2015

CCONFERENCE INFORMATION

1



Welcome 3

About SHPA 4

Acknowledgements 5

SHPA Research and Development Grants for 2014-2015 7

Conference Information 9

Social Program 12

Keynote Speakers 15

Invited Speakers 17

Pre-Conference Program – Thursday, 3 December 2015 37

Main Conference Program Day 1 – Friday, 4 December 2015 42

Main Conference Program Day 2 – Saturday, 5 December 2015 47

Main Conference Program Day 3 – Sunday, 6 December 2015 53

SHPA CPD 56

Session Learning Objectives 59

Exhibition Listing 65

Education Partners 66

Major Supporters 66

Exhibition Supporters 67

MEDICINES MANAGEMENT 2015 THE 41ST SHPA NATIONAL C

Welcome

About SHPA

Acknowledgement

SHPA Research a

Conference Inform

Social Program

Keynote Speakers

Invited Speakers

Pre-Conference Pr

Main Conference P

Main Conference P

Main Conference P

SHPA CPD

Session Learning O

Exhibition Listing

Education Partners

Major Supporters

Exhibition Supporters

3


Welcome to Melbourne, the world’s most liveable city, where we invite you to come and explore what Melbourne has to offer, and more importantly, for you to discover and share the hidden gems within your professional lives.

Medicines Management 2015 explores the patient and practitioner journeys through an exciting and diverse program for all pharmacists, pharmacy technicians and associates practising in the healthcare system.

We are delighted to bring you plenary sessions from international and local leaders in our profession. Dr Ross Tsuyuki will question whether pharmacists themselves may be the ultimate barrier to advancing pharmacy practice, and will also share pearls of wisdom from the Canadian experience with pharmacist prescribing. Professor Tina Brock and Dr Neil Cottrell will explore the jewels to be found in interprofessional learning, giving us clarity on what is precious and semi-precious. Additionally, the Australian Institute for Patient and Family Centred Care will help us delve into the complex issues that arise when things go wrong in healthcare through the powerful and innovative play, “Hear Me”. In the final plenary, we will examine the State of the Nation, revisiting 2010 and discovering what 2020 may bring.

In addition to our plenary speakers, we have an exciting range of invited speakers from across the country, covering topics from pharmacists and technicians in diverse areas of clinical practice, through to ethical dilemmas in the context of rising costs and increased demand. The program also features a variety of workshops and conversations to develop your skills, from easy English training to mastering the art of being remarkable.

This year a record number of abstracts were submitted and with the extended conference program, more of these high quality abstracts can be showcased. We encourage you to support our delegate presenters and engage with them in exploring the ideas and initiatives presented. The Scientific Program Committee are particularly excited to be introducing lightning talks into the program, enabling many pieces of work to be showcased in a short space of time.

MM2015 has been accredited for both Group 1 and Group 2 CPD, so make sure you update your CPD record. Our program includes a range of opportunities to suit your learning style, all designed to allow you to convert your conference experience into practice change, which attracts Group 3 credits.

Planning for MM2015 has been a collaborative effort, and I would like to sincerely thank everyone involved in this year’s conference. Your ongoing support is greatly appreciated.

As you will see, there are a myriad of hidden gems that the program will help you to share and discover. The Committee hopes you will leave the conference feeling inspired and empowered to embark on the challenges ahead.

Jennifer Tio

MM2015 SCIENTIFIC PROGRAM CHAIR

On behalf of the Scientific Program Committee for Medicines Management 2015, the 41st SHPA National Conference

WELCOME

EDUCATION PARTNERS

MAJOR SUPORTERS


Welcome to Melbourne, the world’s most liveable city, where we invite you to comeourne, the world’s most liveable city, where we invite you to comand explore what Melbourne has to offer, and more importantly, for y er Melbourne has to offer, and more importantly, for you to discoveand share the hiddden gems within your professional lives.

Medicines Manageement 2015 explores the patient and practitioner journeys through an exciting and diverse program for all pharmacists, pharmac nsg and diverse program for all pharmacists, pharmacy technicianand associates praactising in the healthcare system.

We are delighted to bring you plenary sessions from international an rsto bring you plenary sessions from international and local leaderin our profession. DDr Ross Tsuyuki will question whether pharmacists themselvesmay be the ultimatte barrier to advancing pharmacy practice, and will also sharepearls of wisdom ffrom the Canadian experience with pharmacist prescribing.Professor Tina Broock and Dr Neil Cottrell will explore the jewels to be found ininterprofessional leearning, giving us clarity on what is precious and semi-precious. Additionally, the Auustralian Institute for Patient and Family Centred Care will helpus delve into the coomplex issues that arise when things go wrong in healthcarethrough the powerrful and innovative play, “Hear Me”. In the final plenary, we willexamine the State of the Nation, revisiting 2010 and discovering what 2020 may bring.

In addition to our pplenary speakers, we have an exciting range of invited speakers from across the coountry, covering topics from pharmacists and technicians in diverse areas off clinical practice, through to ethical dilemmas in the contextof rising costs andd increased demand. The program also features a variety of workshops and conversations to develop your skills, from easy English training tomastering the art of being remarkable.

This year a record number of abstracts were submitted and with the extendedconference prograam, more of these high quality abstracts can be showcased. We encourage youu to support our delegate presenters and engage with them inexploring the ideas and initiatives presented. The Scientific Progra res and initiatives presented. The Scientific Program Committee arparticularly excited to be introducing lightning talks into the program, enabling manyd to be introducing lightning talks into the program, enabling manpieces of work to bbe showcased in a short space of time.

MM2015 has beeen accredited for both Group 1 and Group 2 CPD, so make sure you update your CPD record. Our program includes a range of opportun it PD record. Our program includes a range of opportunities to suiyour learning style, all designed to allow you to convert your conference experience, all designed to allow you to convert your conference experienceinto practice changge, which attracts Group 3 credits.

Planning for MM2015 has been a collaborative effort, and I would like to sincerely 015 has been a collaborative effort, and I would like to sincerelythank everyone invvolved in this year’s conference. Your ongoing support is greatly appreciated.

As you will see, there are a myriad of hidden gems that the program will help youto share and discover. The Committee hopes you will leave the conference feelinginspired and empowered to embark on the challenges ahead.

Jennifer Tio

MM2015 SCIENTIFIC PROGRAM CHAIR

On behalf of the Scientific Program Committee for Medicines Management 2015, the 41st SHPA National Conference

WELCOMEE

COONFERENCE INFORMATION


38

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58



MAIN CONFERENCE CPD TABLE

Saturday, 5 December 2015

DESCRIPTION DURATIONCPD CREDITS ALLOCATED

COMPETENCY STANDARDS ADDRESSED

Plenary Session Three

Prescribing by pharmacists: the Canadian experience

70 minutes 1.2 x Group 1 credits1.2, 1.3, 1.4, 1.5, 2.1, 2.3, 2.5, 2.6, 3.1, 3.2Panel discussion – Ok, I’ve got my

degree; now what…?

Invited speaker sessions (concurrent sessions)

Therapeutics

1.5 hours

1.5 x Group 1 credits1.3, 1.4, 1.5, 2.3, 4.2, 6.3, 7.1, 7.2, 7.3

Therapeutics update 1.5 x Group 1 credits 1.3, 2.2, 2.3, 4.2, 7.1, 7.2, 7.3

Diversity in clinical practice 1.5 x Group 1 credits 2.1, 6.3

Quality use of medicines and medica-tion safety

3 x Group 2 credits 2.1, 3.3, 3.4, 6.3

Practitioner development 1.5 x Group 1 credits 1.2, 1.3, 1.5, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 3.3, 3.4, 3.5

Supporting practice 1.5 x Group 1 credits 3.2, 3.3, 3.4

Ethics 1.5 x Group 1 credits 1.3, 1.4, 2.2, 2.3, 3.3, 7.1, 7.3

Workshops and conversations (concurrent sessions)

The art of meetings: Freeing the angel within the marble

1 hour

2 x Group 2 credits 2.1, 2.2, 2.3, 2.4

Advanced practice: Developing your professional practice portfolio

1 x Group 1 credit 1.2, 1.5

Rural practice: Creating business plans to use bytes better in the bush

1 x Group 1 credit 1.3, 2.2, 3.3

Research funding: Tips and resources for a successful grant

2 x Group 2 credits 2.2, 2.3

Information gathering: How to find the answers you are looking for

2 x Group 2 credits1.2, 1.3, 1.5, 2.1, 2.2, 2.3, 3.3, 8.1

Technician workshop:

1. The heart of the matter; cardiology for pharmacy technicians

2. Red flags in medication safety

1 x Group 1 credit1.3, 1.4, 1.5, 2.3, 4.2, 7.1, 7.2, 7.3

Young leaders development: How to master the art of being remarkable

2 x Group 2 credits 1.4, 1.5, 2.5, 2.6, 3.4

Electronic medication management: The skills required to be an EMM pharmacist

1 x Group 1 credit 1.4, 2.3, 3.3, 3.4

Plenary Session Four

State of the nation revisited 1 hour 1 x Group 1 credit1.3, 1.5, 2.3, 2.5, 2.6, 3.1, 3.3, 3.4

59



Understand the barriers to advancing scope of practice and why pharmacists may be the ultimate barrier

Describe current organisational culture and personality traits

Explain why current organisational culture and personality traits do not support patient centred care

Discuss changes that can be implemented to support advancing practice for pharmacists.

Hear Me

After this session, the participants will be able to:

Examine the potential for improving the quality and safety of healthcare through communication and partnerships between patients, families and health professionals and staff culture

Engage people with difficult issues that occur as part of incident disclosure.

Prescribing by pharmacists: the Canadian experience


Describe the current status of independent pharmacist prescribing in hospital and

Explain the process of implementing independent prescribing by pharmacists

Discuss the benefits for patients and other health professionals, including the impact on

Understand how to measure and sell the

New treatments for Hepatitis C


Understand the mechanism of action of new hepatitis C treatments

Describe the common and significant adverse

MEDDICINES MANAGEMENT 2015 THE 41ST SHPA NATIONAL CONFERENCE

Understand thhe barriers to advancing scopeof practice and why pharmacists may be theultimate barrieer

Describe currrent organisational culture andpersonality traaits

Explain why cuurrent organisational culture andpersonality traaits do not support patient centred care

Discuss changges that can be implemented tosupport advanncing practice for pharmacists.

Hear Me


Examine the ppotential for improving the quality and safety of hhealthcare through communicationand partnershhips between patients, families andhealth professsionals and staff culture

Engage peoplee with difficult issues that occur as part of incidennt disclosure.

Prescribing by pharmacists: the Canadianexperience


Describe the current status of independentpharmacist prescribing in hospital and

esExplain the procescindependent pres

efDiscuss the benenahealth profession

toUnderstand how

New treatments for H

After this session, the

Understand the mhepatitis C treatm

Describe the com 66


EDUCATION PARTNERS

MAJOR SUPPORTERS

SUPPORTERS & EXHIBITION

CELGENEBooth 27

Celgene is a leading biopharmaceutical company engaged in the discovery, development and delivery of innovative therapies such as VIDAZA, REVLIMID, POMALYST and THALOMID which are designed to significantly enhance the quality of life and improve the prospects for critically ill patients with cancer and other debilitating diseases worldwide. For further information visit our website www.celgene.com.au.

ROCHEBooth 35

Headquartered in Basel, Switzerland, Roche is a leader in research-focused healthcare with combined strengths in pharmaceuticals and diagnostics. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and neuroscience. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Roche’s personalised healthcare strategy aims at providing medicines and diagnostics that enable tangible improvements in the health, quality of life and survival of patients. Founded in 1896, Roche has been making important contributions to global health for more than a century. Twenty-eight medicines developed by Roche are included in the World Health Organisation Model Lists of Essential Medicines, among them antibiotics, antimalarials and chemotherapy.

In 2014, Roche invested 8.9 billion Swiss francs in research and development worldwide, including over $36 million (AUD) in pharmaceuticals in Australia. Genentech, in the United States, is a wholly owned member of the Roche Group. Roche is the majority shareholder in Chugai Pharmaceutical, Japan.

More information about Roche is available through www.roche-australia.com.

CH2Booth 29

For over 75 years, CH2 has been Enabling Australian Healthcare.

As Australia’s largest provider of medical consumables, pharmaceuticals, veterinary and equipment products, we serve the Public and Private Hospital sector, Day Surgeries, General Practitioners, Veterinary Clinics, and Aged Care Facilities.

Our vision is to be the preferred healthcare distribution network for all Australian suppliers of healthcare, pharmacy and veterinary products. We will achieve this through a combination of:

Best in class logistics

Customer service and problem solving

Extensive product range

Competitive pricing

Knowledge based solutions

CH2’s culture is reflective of its purpose, vision and values. We have long felt that if we look after our team mates, they will look after you.

67



a2PLATINUM® Premium Infant Formula is produced by The a2 Milk Company and naturally contains the A2 beta-

It is naturally A1 beta-casein protein free. As a2PLATINUM® does not contain A1 beta-casein, it may assist with a

AbbVie is a global, research-based biopharmaceutical company formed in 2013 following separation from Abbott Laboratories. The company’s mission is to use its expertise, dedicated people and unique approach to innovation to develop and market advanced therapies that address some of the world’s most complex and serious diseases. AbbVie employs more than 26,000 people worldwide and 225 people in Australia. Our heritage in Australia reaches back more than 75 years with a focus on Immunology, Liver Disease, Neuroscience and Oncology.

AFT Pharmaceuticals is a privately owned company with operations in both Australia and New Zealand. AFT operates as a full service pharmaceutical company and also undertakes drug development activities including

AFT also distributes pharmaceuticals for a number of overseas principals with a sales force visiting pharmacies

As the Australian affiliate, Alphapharm is part of one of the world’s leading global pharmaceutical companies – Mylan Inc. Our medicines include generic and brand name products in a variety of dosage forms; such as difficult-to-manufacture injectables, transdermal patches and HIV/AIDS antiretroviral (ARV) therapies. The company has innovative research and development capabilities and is one of the world’s largest active pharmaceutical ingredient manufacturers. Every one of our medications meets our one global quality standard regardless of where it is produced.

HOSPIRA, A PFIZER COMANY

About Hospira, a Pfizer company.

Hospira, a Pfizer company is a specialty hospital pharmaceutical company offering sterile injectible pharmaceuticals, infusion devices and acute-care pharmaceuticals. Through these highly specialised products, Hospira offers unique solutions to the challenges faced by healthcare professionals in their clinical practice. Hospira has significant heritage in Australia and New Zealand dating back to 1845 when FH Faulding opened a pharmacy in Adelaide and was was wholly acquired by Pfizer in 2015. Learn more at www.hospira.com.au.


a2PLATINUM® Premium Infant Formula is produced by The a2 Milk Company and remium Infant Formula is produced by The a2 Milk Company and

It is naturally A1 beta-casein protein free. As a2PLATINUM® does not contain A1 beta-casein protein free. As a2PLATINUM® does not contain A1

AbbVie is a global, research-based biopharmaceutical company formed in 2013 folresearch-based biopharmaceutical company formed in 2013 foLaboratories. The company’s mission is to use its expertise, dedicated people and ucompany’s mission is to use its expertise, dedicated people and to develop and market advanced therapies that address some of the world’s most carket advanced therapies that address some of the world’s mostAbbVie employs more than 26,000 people worldwide and 225 people in Australia. more than 26,000 people worldwide and 225 people in Australiareaches back more than 75 years with a focus on Immunology, Liver Disease, Neurre than 75 years with a focus on Immunology, Liver Disease, Neu

AFT Pharmaceuticals is a privately owned company with operations in both Australioperates as a full service pharmaceutical company and also undertakes drug devel

AFT also distributes pharmaceuticals for a number of overseas principals with a sa

As the Australian affiliate, Alphapharm is part of one of the world’s leading global phMylan Inc. Our medicines include generic and brand name products in a variety of dto-manufacture injectables, transdermal patches and HIV/AIDS antiretroviral (ARVhas innovative research and development capabilities and is one of the world’s largeingredient manufacturers. Every one of our medications meets our one global qualitwhere it is produced.

HOSPIRA, A PFIZER COMANY

About Hospira, a Pfizer company.

utHospira, a Pfizer company is a specialty hospital pharmaceuanoffering sterile injectible pharmaceuticals, infusion devices as,pharmaceuticals. Through these highly specialised products

alssolutions to the challenges faced by healthcare professionaanHospira has significant heritage in Australia and New ZealawhFH Faulding opened a pharmacy in Adelaide and was was w

Learn more at www.hospira.com.au.

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AMGEN AUSTRALIABooth 32

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

For more information, visit www.amgen.com.au.

AMNEAL PHARMACEUTICALSBooth 50

Amneal Pharmaceuticals is a U.S. based manufacturer of generic pharmaceuticals and is undertaking expansion in key global markets including Australia. Known as “Generic’s New Generation®”, Amneal prides itself on its unwavering commitment to quality, meaningful business relationships and its innovative approach to maximizing value for all stakeholders. Extensive investment in R&D, an intelligently aggressive expansion strategy and focus on vertical integration are key contributors to the company’s impressive growth over the past several years. Amneal’s Australian operations are based in South Yarra in Victoria.

APOTEXBooth 17

At Apotex we are committed to helping enrich the lives globally by providing high-quality, affordable pharmaceutical products. For over four decades, Apotex has helped to ease the burden on healthcare systems around the world and is always fighting to democratise health.

With over 150 products in Australia, and a rapidly expanding portfolio, Apotex is committed to Australia and strives to increase patient access to quality healthcare.

ASPEN AUSTRALIABooth 5

Aspen Australia commenced operations in Australia and New Zealand in May 2001. Over 1 in 6 GP prescriptions written in Australia is for a brand supplied by Aspen making it the number one prescription company in Australia.1

With nearly 900 product lines in Australia, Aspen manufactures, markets and distributes pharmaceutical products in most therapeutic categories. For more details on Aspen products or the extensive range of resources to assist your practice, visit the Aspen Australia website or contact your Aspen representative.

ASTELLAS PHARMABooth 40

Astellas Pharma is dedicated to improving the people’s health around the world through innovative and reliable pharmaceutical products. Urology, Oncology, Immunology, Transplantation, and Neuroscience are our prioritised therapeutic areas.

“Astellas” expresses the idea of “aspiring and advanced stars”, which also corresponds to “Asu wo terasu” (shine a light on tomorrow).

With our ethos of CHANGING TOMORROW™, Astellas is committed to exploring and developing first and best-in-class therapies that offer patients and their doctors genuinely new options for improving care.


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SOCIAL PROGRAM

Welcome Reception

Catch up with colleagues, discuss the scientific program so far, view the posters, and speak with Supporters.

DATE: Friday 4 December 2015

TIME: 1730 – 1900

VENUE: Exhibition Hall, Melbourne Convention & Exhibition Centre

COST: Included in full Conference registration and Friday Day registration.

Additional tickets for Saturday & Sunday registrants, and accompanying persons can be purchased for $45 (inc GST) per ticket.

Gala Dinner: G.E.M.S.

DATE: Saturday 5 December 2015

TIME: 1900 – midnight

VENUE: Lorem Ipsum

DRESS: Anything in the spectrum of Glamour. Elegance. Mystery. Style.

Come along in your iridescent best and join in an evening of exquisite food, brilliant company and sparkling entertainment. Celebrate a priceless night among your bejewelled peers ….. and maybe uncover a prize treasure of your own.

COST: Included in full Conference registration. Additional tickets for day registrants, weekend registrants and accompanying persons can be purchased for $165 (inc GST) per ticket.

SPEAKERSSPEAK

24


DR STEVE HAMBLETONChairman, National E-Health Transition Authority (NEHTA), NSW

Dr Steve Hambleton is a former Federal Vice President and President of the Australian Medical Association (AMA) 2009-2014. He was the State Manager of the corporate medical centre provider Foundation Healthcare in Queensland (now IPN) in 2001. He was President of AMA Queensland in 2005-2006 and served on the AMA Council of General Practice at a State and Federal level for more than 15 years. Dr Hambleton

was the AMA representative on the National Immunisation Committee from 2006-2010, and was a member of the Pharmaceutical Benefits Advisory Committee 2007-2009. He was a member of the AMA Taskforce on Indigenous Health in 2005 and was Chair from 2009 to 2014. Dr Hambleton is on the Board of the Australasian Medical Publishing Company. He is a Member of the Australian Commission on Safety and Quality in Health Care’s Australian Atlas of Healthcare Variation Advisory Group. Dr Hambleton was appointed Chairman of the National eHealth Transition Authority in June 2014 and for his services to general practice was awarded an honorary Fellowship of the RACGP in September 2014. Dr Hambleton joined the Board of Avant Mutual Group Limited in November 2014. In April 2015 he appointed the Chair of the Primary Health Care Advisory Group in to investigate options to provide better care for people with complex and chronic illness; innovative care and funding models; better recognition and treatment of mental health conditions; and greater connection between primary health care and hospital care. He is also a member of the Medicare Benefits Schedule Review Taskforce and a member of the eHealth Implementation taskforce Steering Committee. Dr Hambleton was awarded the AMA’s Gold Medal in May of 2015 for services to his profession.

ANDREW HARDINGSenior Pharmacist, Department of Pharmacy, Department of Emergency Medicine, Austin Health, Vic

Andrew Harding graduated from the Victorian College of Pharmacy in 1993. He has worked at various hospitals in various roles during his junior years in Melbourne and abroad. This included spending six months in India working as a pharmacist for the charitable organisation Calcutta Rescue. Returning to Australia, he worked at Monash Medical Centre

mainly in the Acute Medical Unit for the Aged and the Emergency Department – his first taste of an Emergency Department. Leaving Australia again, Andrew and his wife worked for Australian Volunteers International in the Marshall Islands. Andrew was involved in developing the pharmacy service in this small Pacific nation. Once again returning to Australia, Andrew was in a pharmacy management role at Eastern Health. Leaving that role, Andrew accepted a position working fulltime in an Emergency Department at Austin Health where he continues to work today.

RUTH HAYDirector of Medication Services, Queensland Health, Qld

Ruth Hay registered as a pharmacist in 1983 and worked in both community and private and public hospitals in the UK for a number of years before migrating to Australia, where she continued her career at one of Queensland’s largest public hospitals.

For the last 10 years, Ruth has worked within the Queensland Department of Health, initially in a support role to the Minister’s Advisor in Pharmacy. For the last five years, Ruth has

been the Director of Medication Services and the most senior pharmacist within the Department of Health.

The diversity of her responsibilities and a constantly changing “priority list” to meet the demands of her role keep her on her toes both in and out of the office, with her hobby of running providing an excellent way to organise her thoughts for the day ahead.

LORAH HICKMANSenior Pharmacy Technician, Education and Development, Alfred Health, Vic

Lorah Hickman is a UK trained Pharmacy Technician with 8 years post qualification experience. Lorah has worked in Australian hospital pharmacy (at the Alfred) since August 2013. Lorah has been Technician Observer on the SHPA Vic branch since August 2013, and has been the Chair of the SHPA National Pharmacy Technician Network since January 2015.

SPEAKERS

SCIENTIFIC PROGRAM

&

CPD

SCIENTPROGR

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KIRSTIE GALBRAITHDirector, Postgraduate Studies and Professional Development Unit, Faculty of Pharmacy and Pharmaceutical Sciences, Monash University, Vic

Kirstie Galbraith is the Director of the Postgraduate Studies and Professional Development Unit at the Faculty of Pharmacy and Pharmaceutical Sciences, Monash University. In her education-focused role, she works closely with the profession

on practitioner development initiatives. Kirstie is also the coordinator of activities for the National Alliance of Pharmacy Education (NAPE), a consortium involving Monash University, the University of Queensland, University of South Australia, and the University of Sydney. NAPE was formed to actively support the ongoing advancement of the pharmacy profession as a key contributor to the healthcare team. Kirstie has worked closely with SHPA on a number of initiatives including the development and implementation of the Clinical Competency Assessment Tool (clinCAT) into Australian pharmacy practice. She is the International Pharmaceutical Federation Education Development Team (FIPEd) Domain Lead for Competency (Advanced Practice) and is a member of the Advanced Pharmacy Practice Credentialing Committee which is implementing an advanced practice credentialing pathway in Australia.

Kirstie’s contribution to education and advanced practice in Australia was recently recognised with the awarding of the 2014 SHPA Medal of Merit.

DR ROCHELLE GELLATLYPharmacy Department, Alfred Hospital, Vic

Dr Rochelle Gellatly is the Clinical Lead Senior Pharmacist in Cardiology at the Alfred Hospital overseeing the clinical pharmacy services for general cardiology, cardiothoracic surgery, advanced heart failure, mechanical circulatory support and heart transplantation. Rochelle primarily works with the Advanced Heart Failure/Transplant team and also holds a clinical cross-appointment in the Masters of Clinical Pharmacy program at Monash

University. She obtained her Bachelor of Science in Pharmaceutical Sciences at the University of British Columbia in Vancouver, Canada and subsequently completed a pharmacy practice residency and Doctor of Pharmacy in 2008. Most recently, she was awarded the William Mercer Young Achiever Award and successfully became a Board Certified Pharmacotherapy Specialist with Added Qualifications in Cardiology. Dr Gellatly’s research and professional interests include ventricular assist devices, immunosuppression and cardiovascular drug therapy.

SHARON GOLDSWORTHYAssociate Director of Pharmacy, The Queen Elizabeth Hospital Site, Central Adelaide Local Health Network, SA Pharmacy, SA Health, SA

Sharon Goldsworthy is the Associate Director of Pharmacy, Central Adelaide Local Health Network for The Queen Elizabeth & Glenside Hospitals and Hampstead Centre. She is the SA Pharmacy workforce portfolio lead and is progressing to become a Calderdale Framework Facilitator. She undertook a Pharmacy degree at the South Australian Institute

of Technology and Masters Degree at the University of South Australia. She is a Fellow of The Society of Hospital Pharmacists of Australia.

GEOFFREY GRIMAPharmacist – Advanced (Oncology), Team Leader Oncology and Surgery, The Prince Charles Hospital, Qld

Geoffrey Grima has worked as a Clinical Pharmacist in various clinical areas and is currently the Pharmacy Team Leader for Cancer Services and Surgery at The Prince Charles Hospital in Brisbane.

Geoff is involved with many national and local professional working parties related to Cancer Services and is currently the Chair of the Metro North Cancer Care Clinical Advisory Group. Geoff is an Associate Lecturer for Undergraduate Pharmacy Students at the University of Queensland and is the Director of his own consulting business PharmAdvice Consulting Services. Geoff is a reviewer of various drug information books such as Australian Medicines Handbook and Australian Injectable Drugs Handbook and is currently involved in the Advanced Pharmacy Practice Pilot through the Australian Pharmacy Council. His major professional interests include lung cancer, targeted therapies in treating malignancies and thromboembolic disorders associated with malignancy.

SPEAKERS

22


VAUGHN EATONDirector, Flinders Medical Centre and Noarlunga Health Services, SA Pharmacy, SA Health, SA

Vaughn Eaton is the Director, SA Pharmacy for the Southern Adelaide Local Health Network (SALHN) which incorporates Flinders Medical Centre, Noarlunga Hospital and the Repatriation General Hospital. Graduating from the University of South Australia and completing his training at the Royal Adelaide Hospital, Vaughn later managed the expanding Clinical Services at Flinders Medical Centre where he completed his Masters and Fellowship,

while working in renal medicine and infectious diseases. In 2001 he was appointed as Director of Pharmacy Services at FMC, and more recently has taken responsibility as Director, SA Pharmacy SALHN.

Vaughn’s interests include the development of improved services throughout the medicines management pathway to ensure high standards of patient care by the adoption of new methodologies and advances in technology to ensure the best outcomes for our patients. He has been integral to strategic planning and service delivery that has led to significant beneficial changes for the profession. A Senior Lecturer at Flinders University and University of SA, Vaughn is also a contributor and editor for professional publications and journals including the JPPR, Australian Medicines Handbook and Australian Pharmaceutical Formulary.

DR SONIA FULLERTONDirector, Pain and Palliative Care Department, Peter MacCallum Cancer Centre, Vic

Dr Sonia Fullerton is the Director of Pain and Palliative Care at the Peter MacCallum Cancer Centre.

Sonia is a palliative physician, interested in, and learning about IT and social media in healthcare and patient experience. She is also a mother of three.

Worryingly, these days Sonia gets asked to talk more about social media than palliative care, and she is not sure what this means.

Her hobbies include frightening junior doctors and intern pharmacists with off-label uses of medications.

SPEAKERS


KIRSTIE GALBRAITHenenDirector, Postgraduate Studies and Professional DevelopmeonUnit, Faculty of Pharmacy and Pharmaceutical Sciences, Mo

University, Vic

aKirstie Galbraith is the Director of the Postgraduate Studies euDevelopment Unit at the Faculty of Pharmacy and Pharmace

s cMonash University. In her education-focused role, she works on practitioner development initiatives. Kirstie is also the coordinator of activities fovelopment initiatives. Kirstie is also the coordinator of activities fPharmacy Education (NAPE), a consortium involving Monash University, the Universon (NAPE), a consortium involving Monash University, the Univerof South Australia, and the University of Sydney. NAPE was formed to actively suppo, and the University of Sydney. NAPE was formed to actively suppof the pharmacy profession as a key contributor to the healthcare team. Kirstie hasrofession as a key contributor to the healthcare team. Kirstie haon a number of initiatives including the development and implementation of the Clintiatives including the development and implementation of the ClinTool (clinCAT) into Australian pharmacy practice. She is the International PharmaceAustralian pharmacy practice. She is the International PharmacDevelopment Team (FIPEd) Domain Lead for Competency (Advanced Practice) and m (FIPEd) Domain Lead for Competency (Advanced Practice) andPharmacy Practice Credentialing Committee which is implementing an advanced pre Credentialing Committee which is implementing an advanced pin Australia.

Kirstie’s contribution to education and advanced practice in Australia was recently on to education and advanced practice in Australia was recentlyof the 2014 SHPAA Medal of Merit.

DR ROCHELLE GELLATLYPharmacy Department, Alfred Hospital, Vic

n CDr Rochelle Gellatly is the Clinical Lead Senior Pharmacist inraHospital overseeing the clinical pharmacy services for generposurgery, advanced heart failure, mechanical circulatory suppTraRochelle primarily works with the Advanced Heart Failure/Tmaa clinical cross-appointment in the Masters of Clinical Pharm

University. She obtained her Bachelor of Science in Pharmaceutical Sciences at thebtained her Bachelor of Science in Pharmaceutical Sciences at thin Vancouver, Canada and subsequently completed a pharmacy practice residency ada and subsequently completed a pharmacy practice residency2008. Most recently, she was awarded the William Mercer Young Achiever Awardntly, she was awarded the William Mercer Young Achiever AwarBoard Certified Pharmacotherapy Specialist with Added Qualifications in Cardiologyharmacotherapy Specialist with Added Qualifications in Cardiologprofessional interests include ventricular assist devices, immunosuppression and cests include ventricular assist devices, immunosuppression and

SHARON GOLDSWORTHYtaAssociate Director of Pharmacy, The Queen Elizabeth Hospit

Health Network, SA Pharmacy, SA Health, SA

CSharon Goldsworthy is the Associate Director of Pharmacy, Network for The Queen Elizabeth & Glenside Hospitals and HaNetwork for The Queen Elizabeth & Glenside Hospitals and Hthe SA Pharmacy workforce portfolio lead and is progressing Framework Facilitator. She undertook a Pharmacy degree at

of Technology and Masters Degree at the University of South Australia. She is a FelPharmacists of Australia.

GEOFFREY GRIMAPharmacist – Advanced (Oncology), Team Leader Oncology anHospital, Qld

Geoffrey Grima has worked as a Clinical Pharmacist in variousthe Pharmacy Team Leader for Cancer Services and Surgery in Brisbane.

Geoff is involved with many national and local professional worServices and is currently the Chair of the Metro North Cancer Care Clinical AdvisorLecturer for Undergraduate Pharmacy Students at the University of Queensland anconsulting business PharmAdvice Consulting Services. Geoff is a reviewer of variousas Australian Medicines Handbook and Australian Injectable Drugs Handbook and iAdvanced Pharmacy Practice Pilot through the Australian Pharmacy Council. His minclude lung cancer, targeted therapies in treating malignancies and thromboembo

g ymalignancy.

SSPEAKERS

21



DR IAN COOMBESRoyal Brisbane & Women’s Hospital, Qld

Dr Ian Coombes is the Director of Pharmacy at Royal Brisbane and Women’s Hospital and Clinical Associate Professor at University of Queensland. He completed his basic training in the NHS, undertook his Masters at University of Brighton, UK and PhD looking at improving safety of prescribing at University of Queensland. He has a major interest in competency based practitioner development and

improvement in medication safety. He is Vice President of the Society of Hospital of Pharmacy, and Chair of Advanced Practice Credentialing of the Australian Pharmacy Council.

DR LOUISE CREATIDr Louise Creati is a Cardiologist at St. Vincent’s Hospital Melbourne, The Peter MacCallum Cancer Centre and Clinics at Werribee Mercy Hospital. Dr Creati works in General Cardiology, including secondary prevention in patients post myocardial infarction. She has an interest in Echocardiography, particularly relating to chemotherapy induced cardiac changes.

MEGHAN CUE Social Media Coordinator, NPS MedicineWise, NSW

Meghan Cue is a social media enthusiast and health advocate, passionate about changing attitudes towards health care and promoting digital innovation in the health industry.

She has been working in the digital space for NPS MedicineWise during the past three years, including support for major campaigns and media events, such as Be MedicineWise Week and Antibiotic Awareness Week. She has also successfully integrated social media

elements as standard products across the business, while developing new means of interaction between clinicians and patients.

She has a Masters in Health Communication from the University of Sydney, with a focus on both local and international health promotion and visual design.

DR MARGIE DANCHINPaediatrician, The Royal Children’s Hospital; Senior Research Fellow, Murdoch Children’s Research Institute; Senior Fellow, The University of Melbourne, Vic

Dr Margie Danchin is a University of Melbourne graduate who currently works as a general paediatrician at the Royal Children’s Hospital in the Department of Paediatrics and as a senior research fellow at The Murdoch Children’s Research Institute. She obtained her PhD in 2006 after completing a fellowship at The Hospital for Sick Children, in Toronto. As

an NHMRC post-doc, she completed advanced training in vaccinology through the NHMRC Centre for Clinical Research Excellence (CCRE) in Child and Adolescent Immunisation and the Rotavirus Vaccine Research group, the Immunisation Adverse Events Surveillance Group (SAEFVIC), and through the Vaccine and Immunisation Research Group (VIRGO), at MCRI.

Margie has extensive expertise in vaccine research focused on vaccine clinical trials, vaccine safety and new strategies to enhance the performance of existing vaccines in different settings, particularly rotavirus vaccines. Margie also does international child health research focussed on the prevention of diarrhoea and pneumonia in developing countries. Recent research has focused on understanding parental attitudes, behaviours and concerns regarding vaccines and the development of new, innovative training methods to improve the knowledge and communication methods of health care providers to reduce parental vaccine hesitancy.

DR CATHERINE DUGGANDirector of Professional Development and Support, Royal Pharmaceutical Society of Great Britain, UK

Dr Catherine Duggan is the Director of Professional Development and Support at the Royal Pharmaceutical Society of Great Britain. She is responsible for the delivery of professional advice and support to all members across all sectors; the development of strategies to share and showcase good practice as well as professional standards for practice. She

has a leadership role in developing programmes of professional development, advancement and recognition. Specifically, the development and delivery of the RPS Faculty in 2013, now leading the implementation and impact assessments alongside the vision for Foundation Practice, mentoring and leadership.

SPEAKERS

20


JOHN CARROLLChief Pharmacist, Murrumbidgee Local Health District, NSW

John Carroll is currently Chief Pharmacist with the Murrumbidgee Local Health District, NSW. John was previously Director of Pharmacy with the Far West Local Health District and Lecturer in Rural Pharmacy for University of Sydney, Broken Hill University Department of Rural Health. Prior to this, John worked as Deputy Director of Pharmacy at North East Health, Wangarratta, Victoria.

AMY HAI YAN CHANAuckland District Health Board; Faculty of Medical and Health Sciences, The University of Auckland, New Zealand

Amy Chan is one of the clinical pharmacist team leaders at the Auckland District Health Board inpatient pharmacy department. She is interested in the role of technology in supporting medicines management and is currently completing her PhD in patient adherence and the role of electronic adherence monitoring. She has presented nationally

and internationally on her research and published several papers in this area, including a recent publication in The Lancet Respiratory Journal. She was awarded the Value of Medicines Award 2015 for her work in adherence and asthma. She is the Deputy Convenor of the Mental Health Special Interest Group for the NZ Hospital Pharmacists’ Association, and is on the team of writers for The Scientista Foundation, founded in Harvard.

BRONWYN CLARKChief Executive Officer, Australian Pharmacy Council, ACT

Bronwyn Clark is the Chief Executive Officer of the Australian Pharmacy Council, the Accreditation Council for pharmacy education in Australia. Prior to this she was the Chief Executive and Registrar of the Pharmacy Council of New Zealand. She has had a varied career in pharmacy that spans practice in hospital, community, GP facilitation, education and regulation in New Zealand, Australia and the UK.

Bronwyn has a keen interest in the development of new and expanded scopes of practice for pharmacists and was instrumental in implementing the pharmacist prescribers in New Zealand. In 2012, she was awarded a Fellowship of the Pharmaceutical Society of New Zealand for a significant and outstanding contribution to the practice of pharmacy. Bronwyn is a member of the American ACPE International Services Program Advisory Group (ISPAG) and an international committee member of the Life Long Learning in Pharmacy conferences.

TARA CLAYSON-FISHERSenior Pharmacy Assistant, Respiratory Department, Flinders Medical Centre, SA

Tara Clayson-Fisher began her career in community pharmacy, mainly in dispensary and nursing home medication management. After six years Tara moved into hospital pharmacy in 2011 and she hasn’t looked back since.

Tara is currently employed at Flinders Medical Centre as a Clinical Pharmacy Technician for the Respiratory and Cardiac units. This position is thoroughly enjoyable and has provided her

with many learning opportunities. Outside of work Tara enjoys playing field hockey, brunching and searching local markets for unusual home additions.

ASSOCIATE PROFESSOR NEALE COHENGeneral Manager Diabetes Services, Baker IDI Heart and Diabetes Institute, Vic

Associate Professor Neale Cohen is currently the General Manager of Diabetes Services at the Baker IDI Heart and Diabetes Institute in Melbourne. He is an endocrinologist in clinical practice with over 20 years, having worked for the International Diabetes Institute and now the Baker IDI and has extensive experience in diabetes services in both private and public systems. He is an Adjunct Associate Professor at RMIT University. In his current position,

Dr Cohen is responsible for the management of one of the largest diabetes services in Australia including two Melbourne based clinics, and an indigenous diabetes service based in the Northern Territory.

He has long standing interest and involvement in clinical research and has numerous publications relating to the management of diabetes and its complications. His areas of interest and publication include insulin pump therapy, indigenous diabetes, experimental diabetic nephropathy and incretin therapy.


sfWeek and Antibiotic Awareness Week. She has also successelements as standard products across the business, while developing new means odard products across the business, while developing new meansclinicians and patieents.

She has a Masters in Health Communication from the University of Sydney, with a fs in Health Communication from the University of Sydney, with a international health promotion and visual design.

DR MARGIE DANCHINh Paediatrician, The Royal Children’s Hospital; Senior ResearchneResearch Institute; Senior Fellow, The University of Melbourn

hoDr Margie Danchin is a University of Melbourne graduate whmepaediatrician at the Royal Children’s Hospital in the Departm

Insenior research fellow at The Murdoch Children’s Research orPhD in 2006 after completing a fellowship at The Hospital fo

an NHMRC post-doc, she completed advanced training in vaccinology through the Noc she completed advanced training in vaccinology through theResearch Excellence (CCRE) in Child and Adolescent Immunisation and the Rotaviruthe Immunisation Adverse Events Surveillance Group (SAEFVIC), and through the VaResearch Group (VIRGO), at MCRI.

Margie has extensive expertise in vaccine research focused on vaccine clinical trialsstrategies to enhance the performance of existing vaccines in different settings, paMargie also does international child health research focussed on the prevention of in developing countries. Recent research has focused on understanding parental atconcerns regarding vaccines and the development of new, innovative training methand communication methods of health care providers to reduce parental vaccine h

DR CATHERINE DUGGANDirector of Professional Development and Support, Royal PhaBritain, UK

Dr Catherine Duggan is the Director of Professional DevelopmPharmaceutical Society of Great Britain. She is responsible foadvice and support to all members across all sectors; the devshare and showcase good practice as well as professional sta

has a leadership role in developing programmes of professional development, advanSpecifically, the development and delivery of the RPS Faculty in 2013, now leading tSpecifically the development and delivery of the RPS Faculty in 2013 now leading tassessments alongside the vision for Foundation Practice, mentoring and leadershi

4


The Society of Hospital Pharmacists of Australia (SHPA) is the national professional organisation for more than 3,400 pharmacists, pharmacists in training, pharmacy technicians and associates working across Australia’s health system. SHPA is the only professional pharmacy organisation with a strong base of members practising in public and private hospitals and other health services.

SHPA is committed to facilitating the safe and effective use of medicines, which is the core business of pharmacists, especially in hospitals. SHPA supports pharmacists to meet medication and related service needs, so that both optimal health outcomes and economic objectives are achieved for individual Australians, for the community as a whole and for healthcare facilities.

SHPA was established in 1941 following the pioneering efforts of 25 public hospital pharmacists from Victoria. From 1947 to 1964 other branches were developed. The inaugural meeting of the national council and first national conference were held in Adelaide in 1961.

SHPA is governed by a Federal Council which is supported by branches, committees of specialty practice and other reference and advisory groups. All councillors and branch committee members are volunteers and are elected by the membership.

We nurture teamwork, conduct ourselves with integrity, respect the needs of consumers, recognise the contribution of our members and other stakeholders, and strive to be innovative in the way we work.

VISION Excellence in medicines management for better health outcomes through leading edge pharmacy practice

and research

MISSION Supporting the continuing professional development of our members

Having strong membership across hospitals and all quality use of medicines settings

Partnering with key stakeholders

Advocating for the safe and effective use of medicines across the continuum of care

VALUES Teamwork

Integrity

Recognition

Respect

Innovation

ABOUT SHPA


5



Diana BortolettoSamantha BrownLaura BufalinoThuy BuiEvette BuonoNaomi BurgessRosemary BurkeNikki BurridgeMargie ButnorisPaula CairdKelly CairnsKate CallaghanLeanne ChalmersJacqueline ChanTara Clayson-FisherSamantha ColeIan CoombesJudith CoombesJoyce CooperCarmela Corallo Andrew CordingNeil CottrellJohn CoutsouvelisMichele CreeDeirdre Criddle

Rohan ElliottJade EylesObaid FazliPaul FirmanAaron FitzpatrickKerry FitzsimonsPeter FowlerKirstie GalbraithRochelle GellatlyCaitlin GoldblattSharon GoldsworthyLouise GrannellJames GrantKirsty GrantLinda GraudinsWin GreenshieldsKerryn GriffettGeoff GrimaLuke GrzeskowiakDaniel GuidoneKyrillos GuirguisPaul GysslinkAndrew HaleLisa HarrisKylee Hayward

Natalie JenkinsMonica-Rose JonesKaren KayeClaire KeithJulie KingSue KirsaAlice KochmanDavid KongMichael LamPatrick LamSkip LamBeverley LambTamara LebedevsCath LeggettAnne LevershaBianca LevkovichMichelle LiacosLeith LilleyJudy LongworthHelen LovittJennifer LoweClaire McAvaneyAnna McClureEmily McCormackAnne McGrath

Kelly MulvogueCourtney MunroBrooke MyersRia NagarSuzanne NewmanJennie NguyenOlimpia NigroLisa NissenPaul O’BrienChoon Ean OoiAmy PageNatalie PageJaclyn ParkinsonMenita ParnaSusan ParryTanya PiperTristan PogueLisa PontSusan PooleAdele PrintLisa PulverDiana RainbirdEmily ReeveGraham RiversGreg Roberts

Lisa RobertsonBrent RobinsonOlivia RofeCatherine RokahrCristina RomanGail RowanAnmol SandhuKirsty ScarboroughTom SimpsonMahipal SinnollareddyJanet SluggettSarah SmithLeone SnowdonVaidehi SolankiAmy StashynskyAngela StathopoulosJoanne StoeckelCathy Street Ivy TanSimone TaylorTrudy TeasdaleStephanie Wai Khuan TeohAmanda TeyPenny ThorntonPaul TonerErica TongAnnie TranGlenn ValoppiMelita Van De VreedeJulie VargheseMichelle VienetDunja VujosevicAmylee WalkerGreg WeeksSusan WelchImaina WidagdoAlice WilinghamJohn WoodwardSally Yeung

The Society of

Melbourne

St Vincent’s

The Royal Women’s


Diana BortolettoSamantha BrownLaura BufalinoThuy BuiEvette BuonoNaomi BurgessRosemary BurkeNikki BurridgeMargie ButnorisPaula CairdKelly CairnsKate CallaghanLeanne ChalmersJacqueline ChanTara Clayson-FisherSamantha ColeIan CoombesJudith CoombesJoyce CooperCarmela CoralloAndrew CordingNeil CottrellJohn CoutsouvelisMichele CreeDeirdre Criddle

Rohan ElliottJade EylesObaid FazliPaul FirmanAaron FitzpatrickKerry FitzsimonsPeter FowlerKirstie GalbraithRochelle GellatlyCaitlin GoldblattSharon GoldsworthyLouise GrannellJames GrantKirsty GrantLinda GraudinsWin GreenshieldsKerryn GriffettGeoff GrimaLuke GrzeskowiakDaniel GuidoneKyrillos GuirguisPaul GysslinkAndrew HaleLisa HarrisKylee Hayward

Natalie JenkinsMonica-Rose JonesKaren KayeClaire KeithJulie KingSue KirsaAlice KochmanDavid KongMichael LamPatrick LamSkip LamBeverley LambTamara LebedevsCath LeggettAnne LevershaBianca LevkovichMichelle LiacosLeith LilleyJudy LongworthHelen LovittJennifer LoweClaire McAvaneyAnna McClureEmily McCormackAnne McGrath

ueKelly MulvoguCourtney MunBrooke MyersRia NagarSuzanne NewmJennie NguyenOlimpia NigroLisa NissenPaul O’BrienChoon Ean OoAmy PageNatalie PageJaclyn ParkinsMenita ParnaSusan ParryTanya PiperTristan PogueLisa PontSusan PooleAdele PrintLisa PulverDiana RainbirdEmily ReeveGraham RiversGreg Roberts

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CONFERENCE HANDBOOK

HIDDEN GEMSCOME EXPLORE

MEDICINES MANAGEMENT 2015THE 41ST SHPA NATIONAL CONFERENCE

3-6 DECEMBER 2015MELBOURNE CONVENTION & EXHIBITION CENTRE • VIC

EDUCATION PARTNERS

CONFERENCE HAN

HIDDEN GCOME EXPL

MEDICINES MATHE 41ST SHPA NATIO

3-6MELBOURNE CONVENTION & EXHIBI

EDUCATION PARTNERS

11



Want to try tweeting but not sure how to go about it? Join our Twitter champions for a short session from 1330 – 1345 on Friday 4 December to learn more about Twitter, and specifically about live tweeting.

INSTAGRAM AT MM2015

Your Instagram account must be set to public to talk to the printer. If you have any questions, please ask one of the friendly InstathatTM team in the Exhibition Hall for assistance.

Information provided during conference registration will be used to administer the Conference, including accommodation, catering, transport, support and exhibition. Data obtained will remain the property of Kaigi Conferencing and Events and The Society of

Sponsorship and Conference Manager

10


PHOTOGRAPHY

An official photographer will take photographs throughout the conference and they may be published on the Conference website, SHPA website, SHPA Facebook page, and used in SHPA collateral.

POSTERS & POSTER VIEWING

Posters are located in the Exhibition Hall, and are grouped according to themes. Posters will be available for viewing from morning tea on Friday to the end of afternoon tea on Saturday.

Please note that poster PDFs (if supplied by the presenter) are also available to view on the Conference app, and the Conference website.

CONFERENCE APP FEATURE

If you have any questions about a particular poster, why not contact the presenter via the conference app?

In-app chatting

You can “chat” with poster presenters at any time. Find the presenter name in the list, and select “send them a message”. They will receive an alert to let them know that there is a message waiting. Why not use this facility to “chat” with poster presenters, or to arrange to meet to to discuss the poster in more detail?

POSTER VIEWING SESSIONS

This year, we have introduced dedicated poster viewing sessions at the below times:

Friday 4 December 1450 – 1520 (presenters of odd numbered posters will be at their poster to answer questions)

Saturday 5 December 1500 – 1520 (presenters of even numbered posters will be at their poster to answer questions)

Poster presenters are encouraged to stand by their posters during the above times.

No other activities will take place in the exhibition hall during the dedicated poster viewing times.

Poster presenters are reminded to remove all poster tubes and any packaging from the poster areas. Any poster packaging left next to poster boards will be disposed of.

Due to tight space restrictions, any posters that do not

conform to the size requirements will not be displayed.

PRESENTERS’ AWARDS

Prizes will be awarded for:

Best oral presentation

Best poster

Best first time oral presenter

Best first time poster presenter

Best technician oral presentation

Best technician poster

People’s choice award for best poster

Award winners will be announced during the closing Plenary Session on Sunday 6 December. If a winner is not present the prize will be sent to them.

SESSION ATTENDANCE SCANNING FOR CPD RECORD

You will have the option to scan your nametag as you enter each session, to record session attendance. The conference secretariat will send a record of your attendance to the email address you provided when registering. This is for your personal record. Please note that scanning of session attendance is optional with the exception of workshops and conversations, for which limited numbers apply and pre-registration is required.


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CyanocobalaminBOXES OF 10 VIALS :: 1mg in 1mL

CyanocobalaminBOXES OF 6 VIALS :: 20mg in 2mL


Want to try tweeting but not sure how to go about it? Join our Twitter champions for a short session from1330 – 1345 on Friday 4 December to learn moreabout Twitter, and specifically about live tweeting.

INSTAGRAM AT MM2015

Your Instagram account must be set to public to talk to the printer. If you have any questions, please ask one of the friendly InstathatTM team in the Exhibition Hall for assistance.

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Sponsors

# 8 Penrith Physiotherapy & Sports Centre

WEBSITE

SUMMARYRedesign of company website to

reinvigorate online presence. Modern

aesthetic allows users to engage

with key messages, content and calls

to action. Imagery highlight quality

and diversity of services available to

customers.

INVOLVEMENTLead designer and project manager for

site build.

p

WEBSITEWEBSITE

SUMMARYRedesign of compa

reinvigorate online

aesthetic allows us

with key messages

to action. Imagery

and diversity of ser

customers.

INVOLVEMENTLead designer and

site build.

# 9

WEDDING WEDDING STATIONERYSTATIONERY

SUMMARYContemporary typography and

lilac inspired colour palette used to

design elegant wedding stationery to

compliment venue and bridal party.


# 1 0

WEDDING WEDDING STATIONERYSTATIONERY

SUMMARYDesign includes illustrated floral motif

to compliment venue and bridal party.

INVOLVEMENTLead designer.

# 11Sanofi

NATIONAL SALES NATIONAL SALES CONFERENCE CONFERENCE WEBSITE & EDMWEBSITE & EDM

SUMMARYConference website with program

details and registration facility.

Email campaign to launch conference

iPhone App and provide personalised

login information.

INVOLVEMENTLead designer, also responsible for data

integration.

# 12Daikin Australia

2012 DEALER 2012 DEALER INCENTIVEINCENTIVE

SUMMARYBranding for the annual delaer

incentive applied across range

of documents to communicate

important destination, program

and travel information and

entice dealer network to

attend. Collateral includes

personalised travel documents,

onsite promotional signage and

docuements.


DRESS CODESCASUAL WELCOME (V) Smart Casual (jeans ok)

GRANVILLE ISLAND Casual & Comfortable (walkingGROUP ACTIVITY shoes, hat & sunscreen)

AWARDS DINNER Men: Lounge Suit (jacket & tie) Ladies: Cocktail

ROCKY MOUNTAINEER Casual & Comfortable, however as the weather can dramatically change, please ensure you pack a sweater/shawl, slacks, light raincoat as well as lightweight summer wear.

CASUAL WELCOME (B) Smart Casual (jeans ok)

LAKE LOUISE DAY Refer to your personal itinerary

OPTIONAL TOURS Refer to your personal itinerary

GALA DINNER Lounge Suit / Cocktail with a “taste of gothic in the castle”. Some props will be provided, so feel free to dress up for the occasion.

HAPPY HOUR FAREWELL Casual Attire

HOSPITALITY DESKVANCOUVERThe Hospitality Desk will be located in the Emerald Foyer on Level 3 on Friday and on the Mezzanine Level (directly above the lobby) on Saturday and Sunday.

Friday, 27 July 8:00am – 6:00pmSaturday, 28 July 8:00am – 10:00am 3:00pm – 6:00pmSunday, 29 July 8:00am – 6:00pmMonday, 30 July 8:00am – 9:00am

BANFFThe Hospitality Desk will be located in the Main Lobby Foyer.

Wednesday, 1 August 8:00am – 6:00pmThursday, 2 August 8:00am – 11:00am 4:00pm – 6:00pmFriday, 3 August 8:00am – 5:00pm

ONSITE INFORMATION

5

NAME BADGEYou will be provided with a Daikin name badge when you arrive in Vancouver on Friday, 27 July. We ask that you wear this to all group events and transfers to help us identify you from other guests and for easy loading of coaches.

PUNCTUALITYFor the sake of your fellow dealers, it would be greatly appreciated if you could be on time for all scheduled travel and activities throughout the incentive.

NAAME BADGEYou will be provided with a Daikin name badge when you arrivein Vaancouver on Friday, 27 July. We ask that you wear this to allgrouup events and transfers to help us identify you from other gueests and for easy loading of coaches.

PUNCTUALITYFor tthe sake of your fellow dealers, it would be greatly appreciated if yoou could be on time for all scheduled travel and activitiesthroughout the incentive.

FRIDAY

27 JULY 2012

MORNINGGroup arrivals from Australia & New Zealand across the day.

HOTEL CHECK-IN FROM 3:00PM

CASUAL WELCOME RECEPTION7:00PM – 10:00PMPlease join Daikin for a welcome reception in the Star Sapphire Ballroom.

SATURDAY

28 JULY 2012

BREAKFAST 7:30AM – 9:30AMBreakfast served in the Star Sapphire Ballroom.

EXPERIENCE GRANVILLE ISLANDGroup 1: To meet in hotel lobby at 9:00am Group 2: To meet in hotel lobby at 10:00am (Lunch will be provided)

AFTERNOON AT LEISURE

AWARDS DINNER6:40PM – 12:00AM Meet us in the hotel lobby to celebrate your success at the Annual Daikin Awards Dinner.

SUNDAY

29 JULY 2012


DAY AT LEISURE / OPTIONAL TOURSOptional tour details (if appli-cable) are outlined on your personal itinerary. Please visit the Daikin Hospitality Desk if you would like further assistance with tours or Vancouver Information.

EVENING AT LEISURETonight is a free night for you to enjoy the local cuisine. Please visit the Daikin Hos-pitality Desk for restaurant suggestions and bookings.

2

MONDAY

30 JULY 2012


ROCKY MOUNTAINEER TRAIN EXPERIENCEIndividual departure details will be delivered to your room. The train will depart at 10:30am. Morning tea, lunch, afternoon tea and dinner will be served on the train.

8:30PM, ARRIVAL INTO KAMLOOPSCoach transfers to hotel.

TUESDAY

31 JULY 2012

5:45AM – 6:15AMCoffee ‘to go’ available from hotel lobby

ROCKY MOUNTAINEER TRAIN EXPERIENCEIndividual departure details will be delivered to your room. The train will depart at 7:00am. Breakfast, lunch and afternoon tea will be served on the train.

7:45PM, ARRIVAL INTO BANFFCoach transfers to hotel

WELCOME RECEPTION 8:00PM – 10:00PMJoin Daikin for a drink in the Riverview Lounge as we welcome you to Banff.

WEDNESDAY

1 AUGUST 2012

BREAKFAST 7:00AM – 9:30AMBreakfast served in the Alhambra room.

DAY AT LEISUREOptional tour details (if appli-cable) are outlined on your personal itinerary. Please visit the Daikin Hospitality Desk if you would like further assistance with tours or Banff Information. A Daikin Shuttle Bus will run throughout the day.

GALA DINNER7:00PM – 12:00AMAn enchanted gala evening that will leave you spooked spellbound.

THURSDAY

2 AUGUST 2012


LAKE LOUISE SPONSORED DAYDetails for the Lake Louise activity you have booked will be outlined on your personal itinerary, lunch is included.

HAPPY HOUR FAREWELL7:00PM – 8:30PMPlease join Daikin for a casual farewell drink at the Riverview Lounge.

EVENING AT LEISUREA Daikin Shuttle Bus will run from 8:00pm – 12:00am.

FRIDAY

3 AUGUST 2012


HOTEL CHECK-IN FROM 12:00PM

DEPARTURESA departure notice will be dropped to your room dur-ing your stay at the Fairmont Banff Springs, outlining the details of your departure transfer arrangements.

PROGRAM OVERVIEW

MOONDAY

30 JJULY 2012

BREAAKFAST 6:000AM – 8:00AMBreakkfast served in the Star Sappphire Ballroom.

ROCCKY MOUNTAINEERTRAIIN EXPERIENCEIndivvidual departure detailswill bbe delivered to your roomm. The train will depart at10:300am. Morning tea, lunch, afterrnoon tea and dinner willbe seerved on the train.

8:300PM, ARRIVAL INTOKAMMLOOPSCoacch transfers to hotel.

TUESDAY

31 JULY 2012

5:45AM – 6:15AMCoffee ‘to go’ available fromhotel lobby

ROCKY MOUNTAINEER TRAIN EXPERIENCEIndividual departure details will be delivered to your room. The train will depart at 7:00am. Breakfast, lunch andafternoon tea will be servedon the train.

7:45PM, ARRIVAL INTO BANFFCoach transfers to hotel

WELCOME RECEPTION 8:00PM – 10:00PMJoin Daikin for a drink in the Riverview Lounge as wewelcome you to Banff.

WEDNESDAY

1 AUGUST 20

BREAKFAST7:00AM – 9:30AMBreakfast served in thAlhambra room.

DAY AT LEISUREOptional tour details cable) are outlined opersonal itinerary. Plevisit the Daikin HospitDesk if you would likeassistance with tours Information. A DaikinBus will run throughouday.

GALA DINNER7:00PM – 12:00AMAn enchanted gala that will leave you spspellbound.

PROGRA

RETRACE THE STEPS OF 19TH CENTURY

EXPLORERS AS YOU TRAVEL THROUGH

THE LEGENDARY SPIRAL TUNNELS OF THE

CANADIAN ROCKIES.

BE INSPIRED BY DRAMATIC CANYONS,

SPECTACULAR MOUNTAINS AND THE

BREATHTAKING SCENERY OF GLACIER

FED LAKES AND FEROCIOUS RIVERS.

10

LUGGAGEGuests are limited to two (2) suitcases per person. Guests luggage will travel separately on a private transfer and will be waiting in your accommodation room on the other end.

Carry-on luggage is restricted to small handbag/ laptop bag. There is no overhead storage available.

TRAIN TICKETPlease note that you will NOT require a hardcopy ticket for entry onto the Rocky Mountaineer Train prior to travel.

All confi rmation details will be provided onsite (including your carriage and seat number).

GOLD LEAF SERVICEDaikin Dealers will travel on an exclusive fi rst class charter in the custom-designed GoldLeaf dome coach, putting you right in the middle of the awe-inspiring scenery of the Canadian Rockies.

Take in the dazzling vistas upstairs and enjoy delicious meals downstairs. From the attentive service provided by your Rocky Mountaineer hosts, to the gourmet meals prepared from regional cuisine by award-winning Chefs, Gold Leaf Service is as good as it gets.

FEATURES INCLUDE:• Onboard attendants• Panoramic views from full-length, dome windows • Reclining seats that rotate to accommodate groups of four• 36 dining room seats with picture windows• Onboard meals and beverages• Viewing vestibule on each carriage • Temperature-controlled comfort• Spiral staircase and elevator to dome level

THE ROCKY MOUNTAINEER

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GOOLD LEAF SERVICEDaikkin Dealers will travel on an exclusive fi rst class charter in theficusttom-designed GoldLeaf dome coach, putting you right in the middle of the awe-inspiring scenery of the Canadian Rockies.

Takee in the dazzling vistas upstairs and enjoy delicious mealsdowwnstairs. From the attentive service provided by your RockyMouuntaineer hosts, to the gourmet meals prepared from regionalcuissine by award-winning Chefs, Gold Leaf Service is as good as it geets.

FEATTURES INCLUDE:• OOnboard attendants• PPanoramic views from full-length, dome windows• RReclining seats that rotate to accommodate groups of four• 336 dining room seats with picture windows• OOnboard meals and beverages• VViewing vestibule on each carriage • TeTemperature-controlled comfort• SSpiral staircase and elevator to dome level

THE ROCKY M

16

TICKETSIf Axis Events has booked your travel you will fi nd your e-ticket in your travel wallet. PLEASE CHECK THAT THE NAME ON YOUR TICKET MATCHES THAT ON YOUR PASSPORT.

If your airline ticket is incorrect or you require changes to your fl ight, please contact Rhonda Alaeddin or Kylie Warren at Axis Events immediately at [email protected] or +61 2 9215 0388. Please be aware that changes to your fl ight (time, route, etc) may result in penalties and/or higher fares.

PASSPORTS & VISASPlease ensure your passport has at least six months validity from your date of return home and is machine readable. Australian and New Zealand passport holders do not require a visa to enter Canada for stays of up to 3 months (directly from Australia or New Zealand). However, transit in the US does. Please ensure all other visa requirements for extension travel have been met. If you are unsure of your visa requirements please contact Axis Events.

TRANSIT IN THE USAAll eligible travellers to the USA (including those in transit) are required to obtain an electronic travel authorisation prior to departing the country. Please log on to the ESTA website at https://esta.cbp.dhs.gov and complete the online application at least 72 hours prior to departure. This must be printed off and brought with you to the airport. If you do not have it, you will not be allowed to board the fl ight. (If you are travelling on Air Canada and are going direct to Vancouver with a direct return, you will not be required to obtain a visa).

TRANSFERSGroup transfers are included between the airport and hotel in each city for dealers travelling on group fl ights. Dealers travelling independently, outside of group travel dates must make their own transfer arrangements. Details will be confi rmed on your personal itinerary. If you require private airport transfers, these can be arranged at your own expense through Axis Events on +61 2 9215 0388.

TRAVELLING TO CANADA

TICCKETSIf Axxis Events has booked your travel you will fi nd your e-ticket infiyourr travel wallet. PLEASE CHECK THAT THE NAME ON YOUR TICKET MATTCHES THAT ON YOUR PASSPORT.

If yoour airline ticket is incorrect or you require changes to your fl ighht, please contact Rhonda Alaeddin or Kylie Warren at AxisflEvennts immediately at [email protected] or +61 2 921503888. Please be aware that changes to your fl ight (time, route,fletc)) may result in penalties and/or higher fares.

PASSSPORTS & VISASPleaase ensure your passport has at least six months validity fromyourr date of return home and is machine readable. Australianandd New Zealand passport holders do not require a visa to enter Cannada for stays of up to 3 months (directly from Australia or New Zealland). However, transit in the US does. Please ensure all other visa requirements for extension travel have been met. If you areunsuure of your visa requirements please contact Axis Events.

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TRAVELLING

6

VANCOUVER HAS BEEN CALLED EXCITING,

DYNAMIC, VIBRANT, MULTICULTURAL AND

COSMOPOLITAN.

COMBINING A MILD CLIMATE WITH THE

BEAUTY OF THE PACIFIC OCEAN AND THE

MAJESTY OF THE COASTAL MOUNTAINS,

VANCOUVER IS ONE OF THE MOST

INTRIGUING CITIES IN THE WORLD.

CLIMATEAlthough Vancouver is often associated with cold weather and snow, the climate is as diverse as the landscape.

Daytime summer temperatures can rise to 35°C and higher, while lows of -25°C are not uncommon in winter.

During July and August, average temperatures range between 14°C - 27°C. The evening temperatures can drop dramatically, a light jacket is recommended for all evening events.

TRANSPORTThe Vancouver transit system, TransLink, is made up of a network of buses and unique services such as the SeaBus and SkyTrain.

TransLink provides transit services covering over 1800 square kilometres of the Greater Mainland of Vancouver. Getting around the city is convenient, easily accessible and often provides beautiful views of Vancouver.

SHOPPINGOffering only the trendiest of shops, Robson Street has a selection of designer stores and is known worldwide as one of Canada’s preferred shopping districts.

Both Vancouver and Granville Island have a wealth of markets that offer unique items like handmade crafts by accomplished artists, vintage collectibles, imported food and household goods.

DININGVancouver is a rich milieu of people and cultures from around the world who have brought the best of their native cuisine to these pristine shores.

Hamilton St and Mainland St in Yaletown are two of the busiest streets for dining and nightlife in Vancouver.

Occupying a gorgeous stretch of waterfront between down-town Vancouver and Stanley Park, Coal Harbour offers scenic and vibrant dining options.

VANCOUVER

CLIMATEAlthhough Vancouver is oftenassoociated with cold weather andd snow, the climate is asdiveerse as the landscape.

Dayytime summer temperatures cann rise to 35°C and higher, while lows of -25°C are not unccommon in winter.

Duriing July and August,aveerage temperatures rangebetwween 14°C - 27°C. Theeveening temperatures candropp dramatically, a light jackket is recommended for all eveening events.

TRANSPORTThe Vancouver transit system, TransLink, is made up of anetwork of buses and uniqueservices such as the SeaBusand SkyTrain.

TransLink provides transitservices covering over 1800 square kilometres of the Greater Mainland of Vancouver. Getting around the city is convenient, easily accessible and oftenprovides beautiful views ofVancouver.

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BotIslamaitemacccoland

TABLE OF CONTENTS

2 PROGRAM OVERVIEW

4 ONSITE INFORMATION

6 VANCOUVER

10 ROCKY MOUNTAINEER

12 BANFF

16 TRAVELLING TO CANADA

22 CONTACTS

24 TRAVEL WALLET CHECKLIST

TABBLE OF CONTENTS

2 PROGRAM OVERVIEW

4 ONSITE INFORMATION

6 VANCOUVER

10 ROCKY MOUNTAINEER

12 BANFF

16 TRAVELLING TO CANADA

22 CONTACTS

24 TRAVEL WALLET CHECKLIST

12

SET IN THE HEART OF BANFF NATIONAL

PARK AND SNUGLY EMBRACED BY THE

ROCKY MOUNTAINS, THE LITTLE TOWN

OF BANFF BOASTS A WORLDWIDE

REPUTATION.

THE CHARMING STREETS ARE ABUZZ ALL

YEAR ROUND AND THE FAMOUS TOWN

CATERS ACCORDINGLY WITH WORLD

CLASS SHOPPING AND DINING.

CLIMATESummer is always a busy time in Banff, with the fi ne and warm climate creating the perfect backdrop. The best weather in Banff is between July and August, with peaks of up to 25°C.

In the height of summer, the daylight hours in Banff are extremely long and it can stay light until 11:00pm.

TRANSPORTThe Banff township is small and easy to navigate and walk around.

The Roam Bus stops at desig-nated locations all over town and costs $2.00. This local bus system offers one of the best, most convenient, environmen-tally friendly deals in town.

DAIKIN SHUTTLEOn Wednesday 1st August, Daikin will be providing a complimentary shuttle ser-vice between the Fairmont Banff Springs and Banff Town Centre. More details will be provided upon arrival.

SHOPPINGPerusing the various shops is a popular activity for visitors to Banff. Most shops can be found in the downtown area situated along Banff Ave and the surrounding streets.

Cascade Plaza is Banff’s largest mall with over 50 stores. Other malls such as the Clock Tower Village Mall and Kirby Lane are smaller, but offer a variety of services.

There are many handmade crafts that refl ect traditional handiwork, such as moccasins, bows and arrows, carvings, pottery, dream catchers and jewellery.

DININGBanff provides exceptional culinary experiences to satiate any craving. Family friendly eateries, regionally infl uenced cuisine, cosy coffee shops, upscale fi ne dining and exotic international fl avours await.

Restaurant choices are heavily concentrated along the town’s artery Banff Avenue and at nearby hotel and resort properties.

BANFF

CLIIMATESummmer is always a busy timein Baanff, with the fi ne and fiwarmm climate creating theperffect backdrop. The bestweaather in Banff is between July and August, with peaks of up tto 25°C.

In thhe height of summer, thedayylight hours in Banff are extreemely long and it can stay lightt until 11:00pm.

TRANSPORTThe Banff township is small andeasy to navigate and walk around.

The Roam Bus stops at desig-nated locations all over town and costs $2.00. This local bus system offers one of the best,most convenient, environmen-tally friendly deals in town.

DAIKIN SHUTTLEOn Wednesday 1st August,Daikin will be providing acomplimentary shuttle ser-vice between the Fairmont Banff Springs and Banff TownCentre. More details will be provided upon arrival.

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ABOUT THE HOTELLocated in the heart of the historic port and fi nancial district, this luxury waterfront hotel has unobstructed views of the North Shore Mountains, Stanley Park and Coal Harbour. The hotel offers a wide array of exceptional dining options, providing a culinary journey utilising locally sourced and responsibly harvested ingredients.

The Willow Stream Spa focuses on pure and natural treatments and features nine treatment areas as well as an outdoor spa terrace and full fi tness centre.

Each room is elegantly appointed with modern contemporary decor and a luxurious oversized marble spa bathroom and feature the following:

• Mascioni fi ne linens• Marble spa bathrooms with

television mirrors• Touch-screen controls for

lighting, temperature, cur-tains and entertainment

• 42” LCD televisions

• Media connectivity panel• Nespresso machines• Alarm clocks with iPod dock• 24-hour room service• Iron• Safe• Hairdryer

HOTEL CHECK-INCheck in time is 3:00pm. If your arrival to the hotel is earlier than 3:00pm and you would prefer immediate access to your room, we recommend reserving your room for the previous night at your own expense to guarantee early check-in. Please contact Axis Events for associated costs.

PERSONAL CHARGESWhen registering, some of you provided your credit card details. This information has been passed on to the hotel on your behalf to cover incidental costs that are not included in the incentive program e.g. telephone, mini-bar, room service, laundry etc. If you have not provided your credit card details or would like to provide an alternate credit card please see the hotel reception within 24 hours after check-in.

BREAKFASTA full buffet breakfast will be provided daily in the Star Sapphire Ballroom located on Level 3.

FAIRMONT PACIFIC RIM

Breakfast will be available at the following times:Saturday, 28 July 7:30am – 9:30amSunday, 29 July 7:30am – 9:30am Monday, 30 July 6:00am – 8:00am

INTERNET ACCESSFor free internet access at the Fairmont Pacifi c Rim in Vancouver and the Fairmont Hotel in Banff Springs, please register online at: www.fairmont.com/EN_FA/FPCPublic/FPCEnroll. Please be aware that not all membership benefi ts are available on the 2012 Daikin Incentive.

CONTACTA 1038 Canada Place Vancouver, British Columbia Canada V6C 0B9 T (604) 695-5300W www.fairmont.com/pacifi crim 9

Breeakffast will be available at the following times:Saaturdday, 28 July 7:30am – 9:30amSuundaay, 29 July 7:30am – 9:30am Moondaay, 30 July 6:00am – 8:00am

INNTEERNET ACCESSFoor free internet access at the Fairmont Pacific Rim in Vancouver fiannd thhe Fairmont Hotel in Banff Springs, please register online at:wwww.ffairmont.com/EN_FA/FPCPublic/FPCEnroll. Please be aware/ _ / /thaat noot all membership benefits are available on the 2012 Daikin fiInccenttive.

CCONNTACTA 1038 Canada Place Vancouver, British Columbia

Canada V6C 0B9 T (604) 695-5300W www.fairmont.com/paci/p fi crimfi

ABOUT THE HOTELFew hotels in the world rival the majesty, hospitality and grandeur of The Fairmont Banff Springs resort. Styled after a Scottish Baronial Castle, The Fairmont Banff Springs hotel, a National Historical Site, is located in the heart of Banff National Park, just steps away from the Town of Banff.

Whatever your gastronomic craving might be - health conscious cuisine, magnifi cent steaks or classic Canadian fare, your appe-tite will surely be satisfi ed at the distinctive Fairmont Banff Springs restaurants. To assist you in making your selections, a weekly din-ing guide is issued to each guest upon arrival.

The Fairmont Banff Springs’ Willow Stream spa is surrounded by mountain vistas, ancient glaciers and emerald waters, and offers a serene location guaranteed to restore balance and energy.

Distinctly furnished and cozy in character, the charming Fairmont rooms offer spectacular mountain views of the amazing land-scape and feature the following:• Alarm clock-radio • Air Conditioning

• Windows that open for fresh mountain air

• Cable television with in-room pay movies and video games

• Coffee/Tea amenities

• Hair dryer • Iron and ironing board • Telephone with voice-mail • Safe

PERSONAL CHARGESWhen registering, some of you provided your credit card details. This information has been passed on to the hotel on your behalf to cover incidental costs that are not included in the incentive program e.g. telephone, mini-bar, room service, laundry etc. If you have not provided your credit card details or would like to provide an alternate credit card please see the hotel reception within 24 hours after check-in.

BREAKFASTA buffet breakfast selection will be available for all guests be-tween 7:00am – 9:30am, in the Alhambra room and foyer area located on Mezzanine Level II.

FAIRMONT BANFF SPRINGS

HOTEL CHECK-OUTCheck-out time is 12:00pm. Should you require late check-out, this can be organised through the hotel at your own expense. If you have a late departure and do not require your room the hotel will store your bags until you depart.

INTERNET ACCESSFor free internet access at the Fairmont Pacifi c Rim in Vancouver and the Fairmont Hotel in Banff Springs, please register online at: www.fairmont.com/EN_FA/FPCPublic/FPCEnroll. Please be aware that not all membership benefi ts are available on the 2012 Daikin Incentive.

CONTACT

A 405 Spray Avenue, Banff, Alberta, Canada T1L1J4 T (403) 762-2211W www.fairmont.com/banffsprings 13

HOOTEL CHECK-OUTCheeck-out time is 12:00pm. Should you require late check-out, thiscann be organised through the hotel at your own expense. If you havve a late departure and do not require your room the hotel willstoree your bags until you depart.

INTTERNET ACCESSFor ffree internet access at the Fairmont Pacific Rim in Vancouver fiandd the Fairmont Hotel in Banff Springs, please register online at:wwww.fairmont.com/EN_FA/FPCPublic/FPCEnroll. Please be aware/ _ / /thatt not all membership benefi ts are available on the 2012 DaikinfiInceentive.

COONTACT

A 405 Spray Avenue, Banff, Alberta, Canada T1L1J4 T (403) 762-2211W www.fairmont.com/banffsprings/ p g

AXIS EVENTSOFFICE+61 2 9215 0388+61 2 9215 0300

NICOLA MATTHEWS+61 419 334 664

EMY DE LA MARE+61 402 764 904

HOTELSFAIRMONT PACIFIC RIM+1 (604) 695 5300

FAIRMONT BANFF SPRINGS+1 (403) 762 2211

DAIKINDAVE SMITH+61 (0) 417 292 241

GEOFF WATSON+61 (0) 409 667 252

DAN TOSH+61 (0) 417 493 132

MICHAEL HAMILTON+61 (0) 448 113 380

BRENDAN DOBBIN+ 61 (0) 400 413 325

MIKE MEEKINGS+64 (2) 756 23 576

MICHAEL MCKAY+61 (0) 419 140 668

AIRLINESQANTASWithin Canada1 800 227 4500Within Australia13 13 13

AIR CANADAWithin Canada1 888 247 2262Within Australia:1300 655 767

AIR NEW ZEALANDWithin Canada1 800 663 5494Outside Canada+64 9357 3000

EMBASSIESAUSTRALIAN CONSULATE +1 (604) 684-1177Suite 2050, 1075 West Georgia StVancouver BC V6E 3C9Canada

NEW ZEALAND CONSULATE-GENERAL+1 (604) 684-7388Suite 1200, 888 Dunsmuir StVancouver, BC V6C 3K4Canada

CONTACTS

23

INCENTIVE GUIDEINC

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A APPROVED AIRNicholas & Anne-Marie OstwaldA MARTELLAAllan & Sally MartellaA-TEMP HEATING AND AIRCONDITIONINGEisig & Marilyn BugalskiABODE AIR CONDITIONINGAlan Strawbridge & Maria VluggenABSOLUTE CLIMATE TECHNOLOGYKatherine Pearson ACCLAIM AIRCONDITIONINGLex & Debbie DayACSIS AIRCONDITIONINGIan & Anne GrossmithADELAIDE HEATING AND COOLINGBrian & Kerry WelkADVANCED AIR SYSTEMSRobert Maxwell AEROW AIR CONDITIONINGMichael Hedwan

AFFORDABLE AIRCONDITIONINGAnne-Marie & John CoventryAIR CONDITIONING INDUSTRIESDavid & Julianne DannAIR EXTREME AIR CONDITIONINGGraeme & Debra BullAIR JAICRESTRobert & Tania BoutoubiaAIR TECHNOLOGY TASMANIANeil & Irene QuinnAIRACAndrew Hall AIRCONDITIONING AND HEATING CENTREElliott Wolf AIRFORCE AIRCONDITIONINGJohn & Heidi SutcliffeAIRITE INDUSTRIESCharles & Peta DaffurnAIRMARK AIRCONDITIONINGBec Summers ALAN TAYLOR AIR CONDITIONINGAlan & Bronwyn TaylorALAN TAYLOR AIR CONDITIONINGDavid & Jessica Taylor

ALBANY REFRIGERATION AND AIRCONDITIONINGGreg & Jude ElliottALL SEASONS AIR CONDITIONINGTrevor & Lyn BarrettALPHA & OMEGA AIRCONDITIONINGSERVICESGlenn & Helen SampsonALPINE HEAT PUMP SERVICESZane KaiheANGUS EELESMichael & Pamela ShannonANNRON DESIGNS Garth & Karen JohnsonAQUARIUS AIR CONDITIONINGIan & Kerry MaloneyARCTIC COLD REFRIGERATIONWilliam & Rose MaileARMIDALE AIR CONDITIONINGDuncan & Debbie McLeanARTISAN AIRKarsten & Deanne SchrammASCOT AIR AND ELECTRICALRobert & Robyn WolfeASHGROVE AIRDavid & Kate StowerAUCKLAND HEAT PUMPSMike Plain AUSTRALIAN CLIMATE SYSTEMSJason & Rachel GardinerAUSTRALIND AIRCONDITIONINGJulie Sortras B W O’BRIEN AND COJonathan O’Brien BAMFORD HEATING AND COOLINGDarren & Karen GarlickBARATECHWayne & Dianne CarterBASS COAST REFRIGERATIONColin & Caroline DonohueBATEMANS BAY COOL-ITJeff & Jeanette CookBAYAIR ELECTRICAL & AIR CONDITIONINGLeonid Sivinski & Svetlana Sivinskaia

BEATTIE AIR CONDITIONINGRodger & Debbie WyattBEESON’S ELECTRICAL SERVICESRonald & Rodney BeesonBELL AIR CONDITIONINGPhilip & Leanne McLeodBELL-AIR CONDITIONINGStephen & Vicki BarrBILL KERSHAW AIRCONDITIONINGBill & Venessa KershawBLAIN-AIR HEATING & AIRCONDITIONINGMarcus Blainey & Peter RuthsalzBLUESKY AIRCONDITIONINGMark Spendlove & Ross DalyBNS REFRIGRATIONBrett & Anthony SmithurstBORDER REFRIGERATION & AIR CONDITIONINGIan & Barbara MarsdenBPM COWLRICKBrett & Helen RewaldBRETT COLLINS REFRIGERATIONBrett & Fiona CollinsBT AIRCONDITIONINGBradley & Jodie TownsendBURKEAIRRyan Hipps BURKEAIR KARRATHAMandy Hipps CAMBERWELL ELECTRICSHans & Felicity VanderstadtCAPITAL AIR HEATING & COOLINGAndrew Bishop CASINO REFRIGERATION & AIRCONDITIONINGMichael & Jackie BurnieCENTRAL REFRIGERATION & AIR CONDITIONINGBruce Blackman

CH FAUL & COJohn & Sharon FaulCHRISTIE & WILLSRodney & Lesley Dare, Peter & Karen LucasCLEMENTS AIRCONDITIONING REFRIGERATION & ELECTRICALGarry & Gail Clements

CLIMAT AIR CONTROLTony & Marie RossiCLIMATE CONTROLKevin & Blair KennedyCLIMATE KINGGerald & Shelley KearneyCOLDRITE REFRIGERATION & AIR CONDITIONINGJim & Maree BullockCOMFORT HEATING AND COOLINGKatrina & Brett BugejaCOMPLETE AIRStephen Driver COOL-IT AIR CONDITIONINGGregory & Deborah Deane COOLCENE AIR CONDITIONINGMichelle Grieve COOLCO AIR CONDITIONINGMatthew & Terri PercyCOOLRITE AIR CONDITIONINGPaul Bondini COOLTIMES AIR CONDITIONINGIan Burchill & Jacqueline TaylorCORAL AIRPaul & Annette LehaneCORAL COAST AIRCONDITIONING & REFRIGERATIONRichard & Tracey StottCRAMER AND NEILL REFRIGERATIONDarrell & Roberta ForthCREST AIR CONDITIONINGPaul & Mary CollisCRISPAIRPaul & Janet CameronCUSTOM AIR CONDITIONINGStephen & Tina Axisa, Stephen Axisa & Teigan McCarthyDAIKIN AUSTRALIABrendan & Ange Dobbin, Michael & Michelle Hamilton, Doug & Lynne Layng, Michael & Trish McKay, Dave Smith & Yvette Ross, Daniel Tosh, Geoff & Colleen Watson, Bob & Margaret WoodhouseDAIKIN NEW ZEALANDMike & Angela Meekings

DAMDAYSimon Peters DDMAA THOMPSON AIRMelissa Thompson & Dennise ThompsonDEGREE CChris & Gay Whish-WilsonDELMAR AIR CONDITIONINGDavid & Adell EldridgeDELTA AIR CONDITIONING & HEATINGChristine & David OxfordDERBY REFRIGERATION & AIR CONDITIONING SERVICESJake Hoath DEVILEE’S AIRCONDITIONING & REFRIGERATIONPeter Devilee DEVILEE’S RIVERLAND AIRCONDITIONINGFiona Devilee EAGLE AIR CONDITIONINGGraham Bass EAST COAST AIRIan & Kim LangfordEASTWOOD AIRCONDITIONINGKim & Anne ChewELEC-AIRQuentin & Pam PietschELITE AIR CONDITIONINGBradley & Shona MatherEMPIRE AIRCONDITIONINGAllan Symonds & John Godschall-JohnsonENERGY AIRNathan & Anjelica WaltersESKIMO AIR CONDITIONING & REFRIGERATIONMark Williams ESP TECHNOLOGIESOlga & Allan GoldsmithEVEREST AIR CONDITIONINGRoger Filippini EXCEL AIR CONDITIONINGAlan & Debbie AmbrosiniFAIRCLOTH & REYNOLDSPaul Courtney FORD & DOONAN CENTRALRebecca Abrams & Glenda Jokic

FOX REFRIGERATIONKristine Fox & Katherine KrizFRIGLEC ENTERPRISESDamian Butler FULLY AIRCONDITIONEDCraig & Rachel HewittGAVIN LOWE AIR CONDITIONINGKaren Lowe & Nigel PriceGENERAL AIR CONDITIONINGLee & Kirsten MitchellH&M REFRIGERATION AND AIR CONDITIONINGWarren & Fiona HintonHADEN ENGINEERINGNicholas Price & Madonna RoseHARTNELL COOLHEATChris Hartnell HARTNELL COOLHEAT NORTH CANTERBURYDebra Hartnell HEAT PUMP AIR CONDITIONINGJohn & Suzanne KellyHEATING & AIRCONDITIONING SERVICESMark & Tracy BroadleyHEMMETT ELECTRICALKenneth & Luisa HemmettI DO AIRCONLeigh & Alison CumminICOOLM AIR CONDITIONINGAndrew & Sandra PeacockID APPLIANCE SERVICEIan Watt INDEPENDENT REFRIGERATION SERVICESMark & Terisa PaynterINTEGRAL ELECTRICAL ENGINEERINGTihomir & Dana GrgurevicJ & A PARR INVESTMENTSJohn & Annette ParrJ&S AIRCONDITIONINGErsan & Tulin SamiJACKSON & JACKSON REFRIGERATION & AIRCONDITIONINGKent Alley & Janelle LloydJAMES & MOREPeter & Patricia Sexton

JEC AIR CONDITIONING SERVICESJohn & Eileen CaputoJERVIS BAY AIRCONDITIONINGGlen & Maryann McKinnonKERANG REFRIGERATION & AIRCONDITIONING SERVICEPeter & Wendy O’BrienKIMY AIRVan Liem Nguyen KINTORE AIRCONDITIONINGShane Sadowski & Sharon PorterKL AIRGlen Kempster KUNUNURRA REFRIGERATIONLorna Mclaughlin L.C.ELECTRICAL & AIR CONDITIONINGLen Condon LAKESIDE AIRStacey & David ColhounLOWAN REFRIGERATION SERVICESChris Rethus & Nic NichollsLYONS REFRIGERATIONGlen Lyons & Liz DarkLYSAGHTS REFRIGERATION & AIR CONDITIONINGJo Lysaght MACKIES AIR & SOLAR TAREEPaul & Colleen MackieMCCAIG AIRCONDITIONINGCameron McCaigMCCAIG AIRCONDITIONING ALBURY WODONGAMaria McCaigMCGUIRE AIR & REFRIGERATIONDavid & Donna McGuire

MCGUIRE AIR & REFRIGERATIONThomas McGuireMCKENZIES ELECTRICALColin & Barb Mckenzie

MCKINNON HEATING AND COOLINGStephen & Kylie Ayres

MIDDLETONS GEELONG HEATING & COOLINGDean HartyMIDLAND SOLAR & AIR WARobert & Gail Cash

MOBILE ELECTRICS & REFRIGERATIONGregory MclaughlinMOJO AIRMatt & Jen O’NeillMORGAN MECHANICAL SERVICESPeter & Karen Bacon

MULHERIN AIR CONDITIONING SERVICESBrett & Jodie MulherinMURRAY HEATING & COOLINGDavid & Blake LeGallez

N & J DAHLNicholas & Tania Dahl

NORTHERN AIRMarty & Sara Jackson

NORWEST REFRIGERATIONWendy & Jim Andreoli

NSW AIR CONDITIONINGMartin Swift & Tanya Pudney

O & S AIRCONDITIONINGKevin Owen & Sharyn OlsenOREGAN AIR CONDITIONINGJan & Gregory ReadOZ E COOLDamien McGee & Katrin DetersPILKINGTON’S REFRIGERATIONBill PilkingtonPOSH’S REFRIGERATION SERVICESPosh Beaton & Bj Fleck POWERCHILL NZRobin McGregorRAMSAY’S AIR CONDITIONINGRob & Ann RamsayRC AIRCONVid Mrdja & Franca BufoREFRIGERATION SERVICES TOWNSVILLEKen & Ann McLeodREFRIGERATION SUPPLIESHayden Sutherland RICK GOODE AIR CONDITIONING & REFRIGERATIONRick & Ros GoodeRIVAL AIRAndrew Stewart & Rosemary Lombard

SAM EYLES REFRIGERATION & AIR CONDITIONINGSam & Kylie EylesSANDHURST AIRCONDITIONINGTrevor HamiltonSEAIR AIR CONDITIONINGAllan Cooper SIMMARKMark & Dee-Anne SimmsSNAPFREEZEMichael & Michelle SnapeSNELL’S ELECTRICALKenneth Snell & Peta WoodberrySOLE REFRIGERATION & AIR CONDITIONINGJason O’Gorman & Karen HinnebergSOUTH WEST REFRIGERATION & AIRCONDITIONINGDavid Boothey SOUTHERN AIRAndrew & Michelle BatgeSTALLION AIR CONDITIONINGHoward KlevanskySTAYCOOL HEATING & AIR CONDITIONINGMark, Julie & Abby LevinSTEVEN ORR ELECTRICALSteven & Kristen OrrSUPERIOR HEATING & COOLINGCarly Harty SYSTEM AIRGreg & Sarah DaltonT& L AIR CONDITIONINGTrevor & Lee-ann HammondTASMANIAN HEAT PUMP CENTRESteven Spencer TBM INSTALLATIONS Gary & Kerrie JohnstonTC AIR AND ELECTRICChris & Therese KubaraTECHNICOOL AUSTRALIABrad Miller TEMPELEC VICTORIAGordon Duffus THE WEATHER WIZARDSerina & Glen Ashe

THERMAL AIRCONDITIONINGIan & Elizabeth KealleyTHERMAL SOLUTIONSBrent Evans & Tania FasherTHERMALAIRIan & Rhonda SawtellTONY STEPHENS REFRIGERATIONTony & Judy StephensTOUIE SMITH SALES AND SERVICETouie Smith & Chrissie CoxTOZER AIRCONDITIONINGMichael Reynolds, Andrew & Amber StephensTRIM TEMP AIRMargaret Cumurovic TRIMECHStuart James VACCARO GROUP AIRCONDITIONINGGenevieve & Cameron Bruzzese, Salvatore & Rosa Vaccaro, Liliana Vaccaro & Thomas MalliaWAITAKI REFRIGERATIONDave & Wendy FergusonWEST AIRLee Cumurovic WILLIRA HEATING & COOLINGRay & Vanessa FrendoWOODPECKERCollette FranklandWOODPECKER HEATING & COOLINGSteven Frankland

THE “GOD” SQUADAlan & Beverley McCaigRobert & Sonia RossKim & Kerrie Williams

JohnsonCONDITIONINGoneyEFRIGERATIONMaileCONDITIONINGbie McLean

nne SchrammD ELECTRICALn Wolfe

towerAT PUMPS

IMATE SYSTEMS Gardiner

RCONDITIONING

ND COenING AND COOLINGGarlick

ne CarterFRIGERATIONe DonohueCOOL-IT CookCAL & AIR CONDITIONING

& Svetlana Sivinskaia

Mark Spendlove & Ross DalyBNS REFRIGRATIONBrett & Anthony SmithurstBORDER REFRIGERATION & AIR CONDITIONINGIan & Barbara MarsdenBPM COWLRICKBrett & Helen RewaldBRETT COLLINS REFRIGERATIONBrett & Fiona CollinsBT AIRCONDITIONINGBradley & Jodie TownsendBURKEAIRRyan Hipps BURKEAIR KARRATHAMandy Hipps CAMBERWELL ELECTRICSHans & Felicity VanderstadtCAPITAL AIR HEATING & COOLINGAndrew Bishop CASINO REFRIGERATION & AIRCONDITIONINGMichael & Jackie BurnieCENTRAL REFRIGERATION & AIR CONDITIONINGBruce Blackman

CH FAUL & COJohn & Sharon FaulCHRISTIE & WILLSRodney & Lesley Dare, Peter & Karen LucasCLEMENTS AIRCONDITIONING REFRIGERATION & ELECTRICALGarry & Gail Clements

GrCOMiCOMaCOPaCOIanCOPaCORERicCRDaCRPaCRPaCUSteMcDABreHaTrisTosWoDAMi20

12 A

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EES

Ian & Anne GrossmithADELAIDE HEATING AND COOLINGBrian & Kerry WelkADVANCED AIR SYSTEMSRobert Maxwell AEROW AIR CONDITIONINGMichael Hedwan

AFFORDABLE AIRCONDITIONINGAnne-Marie & John CoventryAIR CONDITIONING INDUSTRIESDavid & Julianne DannAIR EXTREME AIR CONDITIONINGGraeme & Debra BullAIR JAICRESTRobert & Tania BoutoubiaAIR TECHNOLOGY TASMANIANeil & Irene QuinnAIRACAndrew Hall AIRCONDITIONING AND HEATING CENTREElliott Wolf AIRFORCE AIRCONDITIONINGJohn & Heidi SutcliffeAIRITE INDUSTRIESCharles & Peta DaffurnAIRMARK AIRCONDITIONINGBec Summers ALAN TAYLOR AIR CONDITIONINGAlan & Bronwyn TaylorALAN TAYLOR AIR CONDITIONINGDavid & Jessica Taylor

Garth & Karen JAQUARIUS AIR CIan & Kerry MaloARCTIC COLD RWilliam & Rose MARMIDALE AIR CDuncan & DebbARTISAN AIRKarsten & DeanASCOT AIR ANDRobert & RobynASHGROVE AIRDavid & Kate StAUCKLAND HEAMike Plain AUSTRALIAN CLIJason & RachelAUSTRALIND AIRJulie Sortras B W O’BRIEN ANJonathan O’BrieBAMFORD HEATDarren & Karen BARATECHWayne & DiannBASS COAST REFColin & CarolineBATEMANS BAY Jeff & JeanetteBAYAIR ELECTRICLeonid Sivinski &

n

TION

HADEN ENGINEERINGNicholas Price & Madonna RoseHARTNELL COOLHEATChris Hartnell HARTNELL COOLHEAT NORTH CANTERBURYDebra HartnellHEAT PUMP AIR CONDITIONINGJohn & Suzanne KellyHEATING & AIRCONDITIONING SERVICESMark & Tracy BroadleyHEMMETT ELECTRICALKenneth & Luisa HemmettI DO AIRCONLeigh & Alison CumminICOOLM AIR CONDITIONINGAndrew & Sandra PeacockID APPLIANCE SERVICEIan Watt INDEPENDENT REFRIGERATION SERVICESMark & Terisa PaynterINTEGRAL ELECTRICAL ENGINEERINGTihomir & Dana GrgurevicJ & A PARR INVESTMENTSJohn & Annette ParrJ&S AIRCONDITIONINGErsan & Tulin SamiJACKSON & JACKSON REFRIGERATION& AIRCONDITIONINGKent Alley & Janelle LloydJAMES & MOREPeter & Patricia Sexton

KUNUNURRA REFRIGERATIONLorna MclaughlinL.C.ELECTRICAL & AIR CONDILen Condon LAKESIDE AIRStacey & David ColhounLOWAN REFRIGERATION SERVChris Rethus & Nic NichollsLYONS REFRIGERATIONGlen Lyons & Liz DarkLYSAGHTS REFRIGERATION &AIR CONDITIONINGJo Lysaght MACKIES AIR & SOLAR TAREEPaul & Colleen MackieMCCAIG AIRCONDITIONINGCameron McCaigMCCAIG AIRCONDITIONING AMaria McCaigMCGUIRE AIR & REFRIGERATIODavid & Donna McGuire

MCGUIRE AIR & REFRIGERATIOThomas McGuireMCKENZIES ELECTRICALColin & Barb Mckenzie

MCKINNON HEATING AND CStephen & Kylie Ayres

MIDDLETONS GEELONG HEATDean HartyMIDLAND SOLAR & AIR WARobert & Gail Cash

regory & Deborah DeaneOOLCENE AIR CONDITIONINGchelle Grieve

OOLCO AIR CONDITIONINGatthew & Terri PercyOOLRITE AIR CONDITIONINGaul BondiniOOLTIMES AIR CONDITIONINGn Burchill & Jacqueline TaylorORAL AIRaul & Annette LehaneORAL COAST AIRCONDITIONING & FRIGERATION

chard & Tracey StottRAMER AND NEILL REFRIGERATIONarrell & Roberta ForthREST AIR CONDITIONINGaul & Mary CollisRISPAIRaul & Janet CameronUSTOM AIR CONDITIONINGephen & Tina Axisa, Stephen Axisa & TeigancCarthyAIKIN AUSTRALIAendan & Ange Dobbin, Michael & Michelleamilton, Doug & Lynne Layng, Michael &sh McKay, Dave Smith & Yvette Ross, Danielsh, Geoff & Colleen Watson, Bob & MargaretoodhouseAIKIN NEW ZEALANDke & Angela Meekings

DEVILEE S AIRCONDITIONING & REFRIGERATIONPeter Devilee DEVILEE’S RIVERLAND AIRCONDITIONINGFiona Devilee EAGLE AIR CONDITIONINGGraham Bass EAST COAST AIRIan & Kim LangfordEASTWOOD AIRCONDITIONINGKim & Anne ChewELEC-AIRQuentin & Pam PietschELITE AIR CONDITIONINGBradley & Shona MatherEMPIRE AIRCONDITIONINGAllan Symonds & John Godschall-JohnsonENERGY AIRNathan & Anjelica WaltersESKIMO AIR CONDITIONING & REFRIGERATMark Williams ESP TECHNOLOGIESOlga & Allan GoldsmithEVEREST AIR CONDITIONINGRoger Filippini EXCEL AIR CONDITIONINGAlan & Debbie AmbrosiniFAIRCLOTH & REYNOLDSPaul Courtney FORD & DOONAN CENTRALRebecca Abrams & Glenda Jokic

ATION & AIR CONDITIONINGan & Karen HinnebergFRIGERATION

ONING

helle BatgeCONDITIONINGnskyATING & AIR CONDITIONINGbby LevinECTRICALn OrrING & COOLING

DaltonTIONING

nn HammondAT PUMP CENTREr ONSohnstonCTRIC Kubara

AUSTRALIA

ORIA

WIZARDAshe

ONDITIONINGKealleyIONSania Fasher

awtellREFRIGERATION

ephensLES AND SERVICEhrissie Cox

DITIONINGds, Andrew & Amber Stephens

Margaret Cumurovic TRIMECHStuart James VACCARO GROUP AIRCONDITIONINGGenevieve & Cameron Bruzzese, Salvatore& Rosa Vaccaro, Liliana Vaccaro & ThomasMalliaWAITAKI REFRIGERATIONDave & Wendy FergusonWEST AIRLee Cumurovic WILLIRA HEATING & COOLINGRay & Vanessa FrendoWOODPECKERCollette FranklandWOODPECKER HEATING & COOLINGSteven Frankland

THE “GOD” SQUADAlan & Beverley McCaigRobert & Sonia RossKim & Kerrie Williams

ITIONING

VICES

ALBURY WODONGA

ON

ON

OOLING

TING & COOLING

Marty & Sara Jackson

NORWEST REFRIGERATIONWendy & Jim Andreoli

NSW AIR CONDITIONINGMartin Swift & Tanya Pudney

O & S AIRCONDITIONINGKevin Owen & Sharyn OlsenOREGAN AIR CONDITIONINGJan & Gregory ReadOZ E COOLDamien McGee & Katrin DetersPILKINGTON’S REFRIGERATIONBill PilkingtonPOSH’S REFRIGERATION SERVICESPosh Beaton & Bj Fleck POWERCHILL NZRobin McGregorRAMSAY’S AIR CONDITIONINGRob & Ann RamsayRC AIRCONVid Mrdja & Franca BufoREFRIGERATION SERVICES TOWNSVILLEKen & Ann McLeodREFRIGERATION SUPPLIESHayden SutherlandRICK GOODE AIR CONDITIONING& REFRIGERATIONRick & Ros GoodeRIVAL AIRAndrew Stewart & Rosemary Lombard

SOLE REFRIGERAJason O’GormaSOUTH WEST REF& AIRCONDITIODavid BootheySOUTHERN AIRAndrew & MichSTALLION AIR CHoward KlevanSTAYCOOL HEAMark, Julie & AbSTEVEN ORR ELESteven & KristenSUPERIOR HEATICarly Harty SYSTEM AIRGreg & Sarah DT& L AIR CONDITrevor & Lee-anTASMANIAN HESteven SpenceTBM INSTALLATIOGary & Kerrie JoTC AIR AND ELEChris & ThereseTECHNICOOL ABrad Miller TEMPELEC VICTOGordon DuffusTHE WEATHER WSerina & Glen A

&&A

ela Shaela ShannonnnonGNSGNS Johnson

Marcus BlaMarcus Blainey & Petiney & Peter Ruthsaler RuthsalzzBLUESKY AIBLUESKY AIRCONDITIONRCONDITIONINGINGMark Spendlove & Ross Daly

SteSteCOCOGr

Lex & DebbLex & Debbie Dayie DayACSIS AIRCACSIS AIRCONDITIONINONDITIONINGGIan & Anne Grossmith

Michael &Michael & PamPamANNRON DESANNRON DESIGIGGarth & Karen J

AIR CONDITAIR CONDITIONINGIONINGWarren & FWarren & Fiona Hintoiona HintonnHADEN ENGINEERING

KL AIRKL AIRGlen KempsGlen Kempsterter KUNUNURRA REFRIGERATION

h Dephen Drephen Driiver OOL-IT AIOOL-IT AIR CONDITIOR CONDITIONINGNINGregory & Deborah Deane

SERVICESSERVICESJake HoathJake Hoath DEVILEE’S AIRCONDITIONING

CALCAL& Peta& Peta WoodberryWoodberryATION & AIR CONDITIONING

AAIRRCOaabbeeth SOOLLUTI

aanss && TaAAIIRoonnda SaEEPHHEENS uuddy Ste

MMITHH SALiithh && CRRCCOOND

Michael ReMichael ReeyynoldTRIM TEMTRIM TEMP AIRMargaret Cum

Nicholas &Nicholas & Tania DahTania Dahll

NORTHERN AIRM t & S J k

SNELL’S ELSNELL S ELECTRIECTRIK th SKenneth Sn ll &ell &SOLE REFRIGERA

FRIDAY, 27 JULY

CASUAL WELCOME RECEPTION7:00pm – 10:00pm, Star Sapphire BallroomSmart Casual (jeans ok)

SATURDAY, 28 JULY

BREAKFAST 7:30am – 9:30am, Star Sapphire Room

WELCOME TO VANCOUVER EXPERIENCE AT GRANVILLE ISLANDGroup 1: meet in hotel lobby at 8:45am Group 2: meet in hotel lobby at 10:00am Casual & Comfortable (walking shoes, hat

and sunscreen)


AWARDS DINNER6:40pm – 12:00am, Rocky MountaineerTrain StationMen: Lounge Suit (jacket & tie)

Ladies: Cocktail

SUNDAY, 29 JULY


DAY AT LEISURE / OPTIONAL TOURSIf you have booked an activity, details will be outlined on your personal itinerary

EVENING AT LEISURE

MONDAY, 30 JULY


TRANSFER TO THE ROCKY MOUNTAINEER TRAIN8:15am – 9:15am, Staggered coach departures Casual & Comfortable (as the weather is

slightly cooler in the evenings, a jacket is

recommended)

ROCKY MOUNTAINEER TRAIN The train will depart at 10:30am. Morning Tea, Lunch, Afternoon Tea and Dinner will be served onboard the train.

ARRIVAL INTO KAMLOOPS 8:30pm, Coach transfers to hotel

TUESDAY, 31 JULYCOFFEE TO GO5:45am – 6:15am, Served in hotel lobby

TRANSFER TO THE ROCKY MOUNTAINEER TRAIN6:00am – 6:15am, Please ensure you are ready and awaiting coach transfer, refer to your departure notice for further details.

ROCKY MOUNTAINEER TRAIN The train will depart at 7:00am. Breakfast, Morning Tea, Lunch, Afternoon Tea and Canapés will be served onboard the train.

ARRIVAL INTO BANFF 7:45pm, Coach transfers to hotel

WELCOME RECEPTION 8:00pm – 10:00pm, Riverview LoungeSmart Casual (jeans ok)

WEDNESDAY, 1 AUGUST

BREAKFAST 7:00am – 9:30am, Alhambra Room, Mezzanine Level II

DAY AT LEISURE / OPTIONAL TOURSIf you have booked an activity, details will be outlined on your personal itinerary

GALA DINNER7:00pm – 7:30pm, Pre-Dinner Drinks, NWMP Courtyard, Fairmont Banff Springs7:30pm – 12:00am, Gala Dinner, Van Horne Ballroom, Fairmont Banff SpringsLounge Suit (jacket & tie) / Cocktail with a

“taste of gothic in the castle”. Some props

will be provided, so feel free to dress up for

the occasion.

THURSDAY, 2 AUGUST


LAKE LOUISE SPONSORED DAYIf you have booked an activity, details will be outlined on your personal itinerary.

HAPPY HOUR FAREWELL7:00pm – 8:30pm, Riverview Lounge, Alberta and New Brunswick roomsCasual Attire

EVENING AT LEISUREA Daikin Shuttle Bus will from the hotel to Banff City Centre from 8:00pm – 12:00pm.

FRIDAY, 3 AUGUST


GROUP DEPARTURES

HOTEL CHECK-OUT AT 12:00PM

2012

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The hospitality desk will be located in the following areas, please feel free to contact the Daikin Team at any time if we can be of assistance.

VANCOUVERThe Hospitality Desk will be located in the Emerald Foyer on Level 3 on Friday and on the Mezzanine Level (directly above the lobby) on Saturday, Sunday and Monday.

Friday 27 July 8:00am – 6:00pmSaturday 28 July 8:00am – 10:00am 3:00pm – 6:00pm Sunday 29 July 8:00am – 6:00pm Monday 30 July 8:00am - 9:00am

BANFFThe Hospitality Desk will be located in the Main Lobby Foyer.

Wednesday 1 August 8:00am – 6:00pmThursday 2 August 8:00am – 11:00am 4:00pm – 6:00pmFriday 3 August 8:00am – 5:00pm

DAIKIN DEALER INCENTIVE

27 JULY – 3 AUGUST 2012

FRIDAY, 27 JULY

CASUAL WELCOME RECEPTION7:00pm – 10:00pm, Star Sapphire BallroomSmart Casual (jeans ok)

SATURDAY, 28 JULY

BREAKFAST7:30am – 9:30am, Star Sapphire Room

WELCOME TO VANCOUVEREXPERIENCE AT GRANVILLE ISLANDGroup 1: meet in hotel lobby at 8:45am Group 2: meet in hotel lobby at 10:00amCasual & Comfortable (walking shoes, hat

and sunscreen)


AWARDS DINNER6:40pm – 12:00am, Rocky MountaineerTrain StationMen: Lounge Suit (jacket & tie)

Ladies: Cocktail

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DAIKIN DEALER INCENTIVE

27 JULY – 3 AUGUST 2012

KAMMLOOOPPS traansfeers tto hotel

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WEDNESDAY, 1 AUG

BREAKFAST7:00am – 9:30am, Alhambra RoMezzanine Level II

DAY AT LEISURE / OPTIONAL TOIf you have booked an activity,be outlined on your personal itin

GALA DINNER7:00pm – 7:30pm, Pre-Dinner DrNWMP Courtyard, Fairmont Ba7:30pm – 12:00am, Gala Dinner,Horne Ballroom, Fairmont Banff Lounge Suit (jacket & tie) / Cockta

“taste of gothic in the castle”. Som

will be provided, so feel free to dre

the occasion.

THURSDAY, 2 AUGUS

BREAKFAST7:00am – 9:30am, Alhambra RoMezzanine Level II

SUUNNDAAY, 29 JULY

BREEAKKFASST 7:300amm – 9:30am, Star Sapphire Room

DAYY ATT LEEISURE / OPTIONAL TOURSIf yoou havve booked an activity, details willbe outtlineed on your personal itinerary

EVEENINNG AT LEISURE

MOONNDDAY, 30 JULY

BREEAKKFASST 6:000amm – 8:00am, Star Sapphire Room

TRAANSSFERR TO THE ROCKYMOOUNNTAAINEER TRAIN8:155amm – 9:15am, Staggered coachdepparrturees Cassuall & CComfortable (as the weather is

slighhtly coooler in the evenings, a jacket is

recoommennded)

ROCKYKY MMOUNTAINEER TRAIN Thee traain wwill depart at 10:30am. MorningTeaa, Luuncch, Afternoon Tea and Dinner willbe serrvedd onboard the train.

ARRIVAL INTO K8:30pm, Coach

TUESDAY,COFFEE TO GO5:45am – 6:15am

TRANSFER TO TMOUNTAINEER 6:00am – 6:15amare ready and arefer to your dedetails.

ROCKY MOUNTThe train will deMorning Tea, LuCanapés will betrain.

ARRIVAL INTO B7:45pm, Coach

WELCOME REC8:00pm – 10:00pSmart Casual (jea

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VANCOUVERThe Hospitality Desk will be located in theEmerald Foyer on Level 3 on Friday and onthe Mezzanine Level (directly above thelobby) on Saturday, Sunday and Monday.

Friday 27 July 8:00am – 6:00pmSaturday 28 July 8:00am – 10:00am 3:00pm – 6:00pmSunday 29 July 8:00am – 6:00pm Monday 30 July 8:00am - 9:00am

BANFFThe Hospitality Desk will be located in theMain Lobby Foyer.

Wednesday 1 August 8:00am – 6:00pmThursday 2 August 8:00am – 11:00am 4:00pm – 6:00pmFriday 3 August 8:00am – 5:00pm

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LAKE LOUISE SPONSORED DAYIf you have booked an activity, details willbe outlined on your personal itinerary.

HAPPY HOUR FAREWELL7:00pm – 8:30pm, Riverview Lounge,Alberta and New Brunswick roomsCasual Attire

EVENING AT LEISUREA Daikin Shuttle Bus will from the hotel toBanff City Centre from 8:00pm – 12:00pm.

FRIDAY, 3 AUGUST

BREAKFAST7:00am – 10:00am, Alhambra Room,Mezzanine Level II

GROUP DEPARTURES

HOTEL CHECK-OUT AT 12:00PM

BOBWOODHOUSE

DAIKIN AUSTRALIA

FAIRMONT PACIFIC RIM

1038 CANADA PLACE

VANCOUVER, BRITISH COLUMBIA

CANADA V6C 0B9

+1 (604) 695 5300

FAIRMONT BANFF SPRINGS

405 SPRAY AVENUE

BANFF, ALBERTA

CANADA T1L1J4

+1 (403) 762 2211

JULY & AUGUST 2012

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BOB WOODHOUSEDAIKIN AUSTRALIA

P +61 408 157 444

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# 6Daikin

2014 CLUB DAIKIN 2014 CLUB DAIKIN INCENTIVEINCENTIVESUMMARYDesign of conference brand to entice

dealer. This was applied across range of

collater

Design and rollout of brand to promote

VIP incentive in Dubai. Arabic inspired

shapes and rich navy, gold, cream

colour schemes applied across range of

collateral including promotional booklet,

invitations, screen content, personalised

travel documents and onsite brochures.


AIRLINE TICKETS

If your airline ticket is incorrect or you require changes to your ight, please contact Axis Events immediately at [email protected] or on +61 2 9215 0388.

Please be aware that changes to your ight (time, route, etc) may result in

penalties and/or higher fares.

PASSPORTS & VISAS

Please ensure your passport has at least six months validity from your date of return home. Australian and New Zealand passport holders do not require a visa to enter the UAE for stays of up to 30 days (directly from Australia or New Zealand).

If you are unsure of your visa requirements please contact Axis Events.

DEPARTURE TAXES

All airport departure taxes for the Daikin group ights are included in the air ticket price.

FREQUENT FLYER PROGRAMS

All frequent yer membership numbers, if noted when registering, have been forwarded to the airlines.

We recommend that you show your frequent yer number at check in and retain all boarding passes until you receive a statement verifying points accumulated for your trip.

TRANSFERS

If you have booked your ights with Axis Events to arrive in Dubai on Wednesday 9 October and depart on Monday 14 October, a group transfer will be provided by Daikin between Madinat Jumeirah, Al Qsar and Dubai Airport. Details will be con rmed in your personal itinerary.

Guests travelling on alternate dates will be responsible for making their own way to and from the hotel.

TRAVEL INSURANCE

Please be advised that Daikin and Axis Events will do everything possible to ensure your personal safety and wellbeing but cannot be held liable for

any unforeseen circumstances, such as travel delay, loss of luggage or medical expenses incurred whilst on the Daikin incentive. If you fall ill on the trip, Daikin and Axis Events will be there to support you as much as possible, but please understand that any costs incurred will be at your own expense.

To organise travel insurance, please refer to the Club Daikin website, www.daikinevents.com.au/clubdaikin2013 or contact Axis Events on +61 2 9215 0388.

For Daikin delegates who reside in New Zealand, Axis Events is unfortunately unable to provide travel insurance cover. Please contact your local insurance broker to discuss the

IMPORTANT

INFORMATION

Travelling to DubaiTravelling to Dubai

best travel insurance cover for your speci c requirements.

LUGGAGE

Daikin luggage tags are enclosed in your travel wallet. These tags will assist to ensure prompt delivery of your bags to your hotel room. Please attach these tags to every bag being checked in even if you have other identi cation on your luggage.

BAGGAGE LIMITS

EMIRATES/QANTAS – Economy Class• 30kg of checked baggage• 1x carry-on bag (7kg)

EMIRATES/QANTAS – Business Class

• 40kg of checked baggage• Emirates = 2x carry-onbags (12kg)• Qantas = 1x carry-on bag (7kg)

JETSTAR/VIRGIN AUSTRALIA • 1x 23 kg of checked baggage

REX• 1 x 18kg of checked baggage

LIQUIDS, GELS & AEROSOLS

Every international air traveller entering or leaving Australia carrying creams, liquids, gels and aerosols in their hand luggage will be limited to containers of 100ml or less. The containers must then be carried together in one resealable, transparent plastic bag (included in your travel

wallet), where the four sides of the bag’s sealed area must add up to no more than 80 centimeters. The bags will be screened separately from carry on bags.

AIRLINE SECURITY

Security is a serious issue in every airport including airports in the UAE, so please take care to avoid jokes regarding carrying prohibited items during airport security checks. Any comments will be taken seriously and the consequences could be dire.

When travelling on international ights it is recommended that you

check in at least three hours prior to departure. Security within the UAE,

10

Your Stay

• Upon check in you will be required to supply credit card details to cover incidental costs that are not included in the program eg. Telephone, mini bar, room service etc. Please note the hotel will place a hold of 500 AED ($150) per night on your credit card during your stay. This will be refunded after check out.

• A full buffet breakfast will be served daily from 6:30am in Arboretum located on the ground oor.

• Guests travelling on group dates arriving into Dubai on Wednesday 9 October will be able to check in to their rooms on arrival at the hotel. For guests arriving on earlier dates, check in is 4:00pm.

• Check out time is 12:00pm. Late checkout can be organised through the hotel at your own expense. If you have a late departure the hotel will store your bags until you depart.

• Complimentary wireless internet is available throughout the hotel.

Madinat Jumeirah, Al Qasr

The jewel of Madinat Jumeirah, Al Qasr, means ‘The Palace’ and is the centrepiece of Madinat Jumeirah. Approached via a tree lined avenue, adorned with beautifully sculpted Arabian horses, Al Qasr is simply breathtaking. Madinat Jumeirah lies in a superb location along the prestigious Jumeirah beach strip. By road, guests can enjoy easy access to all local amenities and business districts and the area is well served by taxis.

HOTEL FACILITIES• Talise Spa featuring wellness and spa services and gym• Extensive gardens and large pool areas • Complimentary access to Wild Wadi Waterpark• Traditional Souk Madinat with more than 95 specially selected boutiques• Over 40 world class restaurants and bars

CONTACT

Jumeirah Beach Road, Dubai, United Arab Emirates

+971 4 366 88888

Dubai is one of the few cities in the world that has undergone such a rapid transformation.

From a humble beginning as a pearl diving centre - to one of the fastest growing cities on earth.Dubai today is a tourism, trade and logistics hub and has earned itself the reputation of being the ‘gateway between the east and the west.’

In a single day, you can experience everything from rugged mountains and awe-inspiring sand dunes to sandy beaches and lush green parks, from dusty villages to luxurious residential districts and from ancient houses with wind towers to ultra-modern shopping malls.

Shopping

High end designer brand stores, mega malls, gold and spice markets all entice shopping enthusiasts to Dubai.

Shopping malls in Dubai are unlike any other in the world. Malls are big enough to be small cities feature not only recognisable stores, from the high street to high end, but also feature indoor ski slopes, art galleries and much more.

Shopping at the souks in Dubai you will nd spices, gold, silver, diamonds and clothing. Showing what Dubai has been historically famous for, a stroll through the souk will be an aromatic assault on your senses.

Dining

Dubai has long enjoyed an excellent reputation for the diversity and quality of its restaurant scene, with well known international names and smaller local establishments offering dishes and prices to suit all tastes.

Due to Dubai’s strict alcohol laws, you will nd many of the city’s more popular restaurants located within four and ve star hotels, however the lack of alcohol should not put you off visiting some of the city’s more authentic Middle Eastern restaurants, which can be found throughout the city.

Transport

The Dubai Metro is an easy way for visitors to get around the city and to see large parts of it from the Metro’s elevated tracks.

Alternatively taxis are a cheap and reliable way of getting around town.

Climate

With a hot and dry desert climate, it’s rarely cold in Dubai, even approaching the winter months.

October tends to be warm and dry, with practically no rain and temperatures ranging from 25°C to 35°C.

Travellers should pack loose tting cotton clothing and a jacket or cardigan for when indoors.

Dubai

4

Thursday

10 October 2013

BREAKFAST AT LEISURE

6:30am – 11:30amArboretum, Ground Floor, Al Qasr

DAY AT LEISURE/ OPTIONAL TOURS

Optional tour details (if applicable) are outlined in your personal itinerary. Please visit the Daikin hospitality desk if you would like further assistance with tours or information on Dubai.

GALA DINNER

6:45pm – 12:00am

Meet us in the hotel lobby for your departure to the gala dinner at the Burj Al Arab.

Sunday

13 October 2013





FAREWELL HAPPY HOUR

6:00pm – 7:30pm

Join us for a happy hour farewell with your fellow dealers at Magnolia located in Madinat Jumeirah, Al Qsar.

Monday

14 October 2013



HOTEL CHECK OUT UNTIL 12:00PM

A departure notice outlining the details of your departure transfer arrangements will be dropped to your room during your stay.

Wednesday

9 October 2013

MORNING

Arrivals into Dubai

Breakfast at leisure, Arboretum, Ground Floor (included)

Hotel check in

WELCOME TO DUBAI

6:00pm – 9:00pm

Join us for welcome drinks and canapés with your fellow dealers on Fort Island located in Madinat Jumeirah, Al Qsar.

Saturday

12 October 2013



MORNING AT LEISURE

DESERT SAFARI

3:45pm – 11:00pm

Please join us for a desert adventure and dinner, further details will be provided onsite.

Tuesday

8 October 2013

DEPARTURES

Please refer to your personal itinerary for details

Friday

11 October 2013





EVENING AT LEISURE

Tonight is a free night for you to enjoy the sights and tastes of Dubai. Please visit the Daikin hospitality desk for restaurant suggestions and bookings.

PROGRAM

OVERVIEW

2

Satur

12 Oct

BREAKFAS

6:30am – 1Arboretum

MORNING

DESERT SA

3:45pm – 1

Please joinand dinnerprovided o

Friday

11 October 2013


6:30am – 10:30amAArboretum, Ground Floor, Al Qasr


Optional tour details (if applicable) are outlined in your personal itinerary.Please visit the Daikin hospitality deskif you would like further assistancewith tours or information on Dubai.

EVENING AT LEISURE

Tonight is a free night for you to enjoy the sights and tastes of Dubai. Pleasevvisit the Daikin hospitality desk forrestaurant suggestions and bookings.

Transport

The Dubai Metro is an easy way forvisitors to get around the city and tosee large parts of it from the Metro’selevated tracks.

Alternatively taxis are a cheap andreliable way of getting around town.

Clima

With a hot rarely coldthe winter

October tedry, with ptemperatu35°C.

Travellers scotton clotcardigan fo

YYour Stay

• Upon check in you will be required to supplycredit card details to cover incidental coststhat are not included in the program eg.Telephone, mini bar, room service etc.Please note the hotel will place a hold of 500 AED ($150) per night on your credit card during your stay. This will be refunded aftercheck out.

• A full buffet breakfast will be served daily from 6:30located on the ground oor.

• Guests travelling on group dates arriving into DubaOctober will be able to check in to their rooms on ahotel. For guests arriving on earlier dates, check in i

• Check out time is 12:00pm. Late checkout can be orthrough the hotel at your own expense. If you havedeparture the hotel will store your bags until you de

• Complimentary wireless internet is available throug

any unforeseen circumstances, such astravel delay, loss of luggage or medicalexpenses incurred whilst on the Daikinincentive. If you fall ill on the trip,Daikin and Axis Events will be thereto support you as much as possible,but please understand that any costsincurred will be at your own expense.

To organise travel insurance, pleaserefer to the Club Daikin website, www.daikinevents.com.au/clubdaikin2013or contact Axis Events on +61 2 92150388.

For Daikin delegates who residein New Zealand, Axis Events is unfortunately unable to provide travelinsurance cover. Please contact yourlocal insurance broker to discuss the

Travelling to Dubai

best travelspeci c req

LUGGAGE

Daikin luggyour traveassist to enyour bags attach theschecked inidenti cati

BAGGAGE

EMIRATES/• 30kg of • 1x carry

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IMPORTANT

INFOINFORMATRMATIONION

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8

Club Daikin Dubai2013 Incentive Guide

I look forward to spending the next five days with you here in Dubai and enjoying the best of what this wonderful city has

to offer. From the timeless tranquility of the desert to the lively bustle of the souk, Dubai offers a kaleidoscope of

attractions for visitors.

Over the next five days you will get the opportunity to experience these

attractions… with some special Daikin surprises along the way!

On behalf of Daikin, I welcome you to Dubai and thank you for joining us on the 2013

Club Daikin Incentive.

Best regardsBob Woodhouse

ChairmanDaikin Australia

DUBAI CITY ORIENTATION TOUR

Wednesday, 9 October, 9:30am – 1:30pm

Please join us for a fascinating insight into both the modern and traditional aspects of Dubai. Please meet in the hotel lobby 10 minutes before departure.

Dress: Casual & Comfortable

WELCOME RECEPTION

Wednesday, 9 October, 6:00pm – 9:00pm

Join us for welcome drinks and canapés with your fellow Daikin dealers on Fort Island located in Madinat Jumeirah. You will need to catch a boat from Abra Station 5 to Fort Island.

Dress: Smart Casual

OPTIONAL TOURS

Friday 11, Saturday 12 & Sunday 13 October

If you have booked an optional tour, details will be included in your individual itinerary (included in your travel wallet).

Please ensure you check in at the Daikin hospitality desk, at least 10 minutes prior to your scheduled departure time to ensure the tour departs on time.

If you have further any questions, please see one of the Axis Events team at the Daikin hospitality desk.

HOSPITALITY DESK

The hospitality desk will be located in the hotel lobby area and will be open at the following times should you require any assistance:

WEDNESDAY 9 OCTOBER 1:30pm – 6:00pm

THURSDAY 10 OCTOBER 8:00am – 6:00pm

FRIDAY 11 OCTOBER 8:00am – 6:00pm

SATURDAY 12 OCTOBER 8:00am – 3:00pm

SUNDAY 13 OCTOBER 8:00am – 6:00pm

BREAKFAST

Breakfast will be served daily from 6:30am at the Arboretum located on the ground oor of Madinat Jumeirah, Al Qasr.

INCIDENTALS

Upon check in you will be required to supply credit card details to cover incidental costs that are not included in the program eg. Telephone, mini bar, room service etc.

Please note the hotel will place a hold of 500 AED ($150) per night on your credit card during your stay. This will be refunded after check out.

WELCOME TO DUBAI

Club Daikin 8 – 15 October 2013, Dubai

Joe Agius

J&S Airconditioning

+61 418 384 136

A _______________________________________

_______________________________________

Thank you for your time.

GET IN TOUCH [email protected]

+61 407 018 367

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