rachel j.c. chen, ph.d., che education ph.d. m.s. · 13. international education (2012-2015) 14....

Rachel J.C. Chen, Ph.D., CHE

Department of Retail, Hospitality and Tourism Management

246 Jessie Harris Building, The University of Tennessee

Knoxville TN 37996-1911

Email: [email protected] Office: (865) 974-0505

EDUCATION

Ph.D. North Carolina State University, USA, 2000

M.S. North Carolina State University, USA

B.A. National Cheng-Chi University, Taipei, Taiwan

EXPERIENCE

DDiirreeccttoorr, Center for Sustainable Business and Development,

Institute for a Secure and Sustainable Environment (ISSE), the

University of Tennessee, Knoxville, USA

2010-2018

PPrrooffeessssoorr,, Dept. of Retail, Hospitality and Tourism Management, the

University of Tennessee

2012-present

VViissiittiinngg AAssssoocciiaattee PPrrooffeessssoorr, School of Forestry and Environmental

Studies (FES), Yale University, New Haven, USA [appointed by the

Dean of Yale FES and the Vice President of Yale University]

2009-2010

DDoollllyyWWoooodd PPrrooffeessssoorr, named by the research division, Herschend

Family Entertainment, USA

2006-2010

Associate Professor, Dept. of Retail, Hospitality and Tourism

Management, the University of Tennessee

August 1, 2006-

July 31, 2012

DDiirreeccttoorr ooff GGrraadduuaattee SSttuuddiieess, Hotel, Restaurant and Tourism

Program, Dept. of Retail, Hospitality and Tourism Management, the


2005-2010

Assistant Professor, Hotel, Restaurant and Tourism Program,

(Department configuration varied) Dept. of Consumer Services

Management/Dept. of Retail, Hospitality and Tourism Management,

the University of Tennessee

2003-2006

Assistant Professor, Recreation and Tourism Management Program,

Dept. of Sport and Leisure Studies, the University of Tennessee

2002-2003

Assistant Professor, Recreation and Tourism Management Program,

Dept. of Consumer and Industry Services Management, the


2000-2002

Senior Visiting Researcher, Centre for Regional and Tourism

Research, Denmark

2004

Rachel J.C. Chen

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Research Assistant, Department of Forestry, North Carolina State

University, USA

1999- 2000

Research Assistant, Department of Parks, Recreation and Tourism

Management, North Carolina State University

1995-1999

Certified National Tour Manager, San Fuh Traveling LTD., Taiwan

1989-1994

Regional Director of Sales and Marketing Division, Sing Kung Co.

LTD., Taipei, Taiwan

1991-1992

President, Student Association of Foreign Languages and Cultures,

National Cheng-Chi University, Taipei, Taiwan

1989

HONORS AND AWARDS

Honorary Captain, Lady Vols Basketball, the University of

Tennessee, USA

Featured Woman Faculty, Women with Big Ideas, the Provost

Office & Office of Diversity and Inclusion, the University of

Tennessee, USA

Irma Fitch Giffels Faculty Endowment Award, the College of

Education, Health, and Human Sciences (CEHHS), the University of

Tennessee

FFuullbbrriigghhtt SSeenniioorr SSppeecciiaalliisstt//RRoosstteerr, Fulbright Specialists Program,

Council for the International Exchange of Scholars (CIES), USA

Feb. 24, 2019

2016

2013

2008-2013

Who’s Who in America

AAwwaarrddeedd PPaarrttiicciippaanntt ooff HHEERRSS, Advancing Women Leaders in

Higher Education Administration, Higher Education Resource

Services (HERS). Dr. Chen was selected by Chancellor Jimmy

Cheek of the University of Tennessee to participate in the 2011

Denver Summer Institute of HERS. [July 24 – August, 7, 2011]

VViissiittiinngg AAssssoocciiaattee PPrrooffeessssoorr, School of Forestry and Environmental

Studies (FES), Yale University, New Haven, USA [appointed by the

Dean of Yale FES and the Vice President of Yale University]

DollyWood Professor, named by the Research Division, Herschend

Family Entertainment, USA

2010 –present

2011

2009-2010

2006-2010

EUReCA Award [faculty advisor], “Raising the Bar: Comparative

Analysis of Neighborhood Culture and Demographics on profit

Margins and Socioeconomic Status of Bar Businesses”, the 17th

March, 2013

Rachel J.C. Chen

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Annual Exhibition of Undergraduate Research & Creative

Achievement (EUReCA), the University of Tennessee

[Students: Stephen J. Polcsa; Brianna J. Wilkerson; Amanda M. Hall;

Laura L. Wilson; Maxwell L. Graham]

EUReCA Award [faculty advisor], “Tennessee Tradition—the

Study of University Homecomings Students”, the 16th Annual

Exhibition of Undergraduate Research & Creative Achievement

(EUReCA), the University of Tennessee

[Students: Bree Zbikowski, Katie Frith, Kelsey Sayres, Leslie Jett]

EUReCA Award [faculty advisor], “Not UR Grandfather’s Hotel—

Transitioning from Boomer Business Travelers to XYZ Business

Travelers”, the 16th Annual Exhibition of Undergraduate Research &

Creative Achievement (EUReCA), the University of Tennessee

[Students: Angela Chen and Amy McDonald]

EUReCA Award [faculty advisor], “Are you Down with

Downtown?” the 14th Annual Exhibition of Undergraduate Research

& Creative Achievement (EUReCA), the University of Tennessee

March, 2011

March, 2011

March, 2008

EUReCA Award, Best of Show and the Highest Research

Honorary Award [faculty advisor], “The Determinants of Wine

Selection: Diners' Experiences, Market Segments, and Product

Promotions”, the 13th Annual Exhibition of Undergraduate Research

& Creative Achievement (EUReCA), University of Tennessee

[Students: Mark Hawkins and his team]

[note: Dr. Chen is the 1st faculty member from the College of

Education, Health and Human Sciences won the Best of Show

EUReCA award as a faculty advisor at the University level within the

13 years since EUReCA has been established at UTK]

March, 2007

Best Paper Award, “Forecasting Models and Impacts of Intervention

Events on Tourism Trends”, International Council on Hotel,

Restaurant and Institutional Education (I-CHRIE)

2006

Outstanding International Council on Hotel, Restaurant and

Institutional Education (I-CHRIE) Refereed Paper Reviewer Award

2005



2004



2003

Irma Fitch Giffels Faculty Endowment Award, the College of

Human Ecology, the University of Tennessee

2001

Rachel J.C. Chen

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Honorary Member of Xi Sigma Pi Society, USA

Since 1997

Outstanding Graduate Student Award, Dept. of Parks, Recreation

& Tourism Management, North Carolina State University, USA

1997

EDITORIAL BOARD

Associate Editor, Journal of Hospitality and Tourism (since 2003)

Associate Editor, Sustainability, Social Responsibility and Innovations in the Hospitality

Industry (2013-2014)

Editorial Board 1. Journal of Travel Research (SSCI) (since 2011)

2. Tourism Management (SSCI) (since 2006)

3. Journal of Travel and Tourism Marketing (SSCI) (since 2007)

4. Tourism Analysis (SSCI waiting list) (since 2005)

5. Sustainability (SSCI) (since 2010)

6. Journal of Hospitality and Marketing Management (SSCI) (since 2008)

7. Journal of Hospitality and Tourism Insight (since 2017)

8. Advanced Hospitality and Leisure (since 2004)

9. International Journal of Hospitality and Tourism Administration (since 2004)

10. International Journal of Tourism Sciences (since 2010)

11. Journal of Quality Assurance in Hospitality and Tourism (since 2011)

12. European Journal of Tourism Research (SSCI) (since 2008)

13. International Education (2012-2015)

14. The Consortium Journal of Hospitality and Tourism (since 2001)

Refereed Journal Paper Reviewer

1. Asia Pacific Journal of Tourism Research (SSCI)

2. Annals of Tourism Research (SSCI)

3. Cornell Hospitality Quarterly (SSCI)

4. Journal of Hospitality and Tourism Research (SSCI)

5. International Journal of Contemporary Hospitality Management (SSCI)

6. International Journal of Hospitality Management (SSCI)

7. International Journal of Electronic Customer Relationship Management

8. Journal of Retailing and Consumer Services

9. The International Journal of Management Science (SSCI)

Refereed Conference Paper Chair & Reviewer

Chair of Marketing & Proceeding Associate Editor, International Council on Hotel,

Restaurant and Institutional Education (I-CHRIE) [2006-2009]

Chair of Travel & Tourism, Graduate Education and Graduate Student Research in

Hospitality and Tourism [2007-2008]

Reviewer

Travel and Tourism Research Association (TTRA) Annual Conference [2003-2005]

Rachel J.C. Chen

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International Society of Travel and Tourism Educators (ISTTE) [2002-2003]

Asia Pacific Council on Hotel, Restaurant and Institutional Education [2002-2003]

CERTIFICATION

Certified Hospitality Educator (CHE), Certified by American Hotel & Lodging

Educational Institute, 2006 to present [Note: Chen obtained 96% out of 100% on her

instructional teaching’s video evaluation. “One of the highest scores I’ve ever evaluated on

a video! Keep up the good teaching” according to the Professional Certification Department,

Educational Institute, American Hotel & Lodging Association]

Gotta Know Knoxville Ambassador, Certified by Knoxville Tourism Sports Corporation,

Mayor of Knox County, Mayor of City of Knoxville, Executive Director of Knoxville

Tourism Alliance, and President/CEO of Knoxville Tourism Sports Corporation, 2011 to

present

RESEARCH INTERESTS

Strategic Management, Sustainability, and Marketing Strategic Management Sustainable Business and Development

Marketing for Businesses Impacts of Climate Change on Business and Services

Consumer Behavior Studies Geographic Information Systems Applications

Environmental Impact Assessment Analyses of Tourism, Recreation, and Sports

Statistics and Economics

Forecasting Methods and Applications Economic Impact Assessments

Input-Output Models and Applications Statistics for Behavioral Sciences

Topical Problems in Economics

PUBLICATIONS

PAPERS IN REFEREED JOURNALS

[Chen* = Correspondence Author; + = Advisee] [SSCI = Social Sciences Citation Index]

1. Zhang+, Z., and R.J.C. Chen*. (2019). Assessing Airbnb Logistics in Cities: Geographic

Information System and Convenience Theory. Sustainability, 11(9) 2462-2473. [SSCI]

[Chen’s contributions: 50%] https://doi.org/10.3390/su11092462

2. Zhang+, Z., R.J.C. Chen*, and L. Han. (2019). Strategic Sustainable Development

Through the Lenses of Tourists’ Preferences: A Geotagged Photo Approach. Journal of

Sustainable Development, 12(3), 1-10. [Chen’s contributions: 40%]

3. Benjamin, S., W. Knollenberg and R.J.C., Chen (2019). Making sure they have the time

of their lives: Identifying co-creation opportunities at the Dirty Dancing Festival: Journal

of Event Management Special Issue "Events in a Changing World" (in press) (Chen’s

contributions: 10%).

4. Zhang+, Z., R.J.C. Chen*, and L. Han. (2019). Sustainable Development in Travel,

Transportation, and Data Management: Implementations of Geographical Information

Systems (GIS). Journal of Hospitality and Tourism. [Chen’s contributions: 40%]

https://doi.org/10.3390/su11092462

Rachel J.C. Chen

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5. Chen, C.R. and R.J.C. Chen*. (2018). Using Two Government Food Waste Recognition

Programs to Understand Current Reducing Food Loss and Waste Activities in the U.S.

Sustainability, 10(8), 2760-2783; doi: 10.3390/su10082760 [SSCI] [Chen’s

contributions: 45%] http://www.mdpi.com/2071-1050/10/8/2760

6. Chen*, R.J.C, and Smith, A.D. (2018). Strategic Management in Tourism and

Communities. Journal of Hospitality and Tourism, 16(1), 35-49. [Chen’s contributions:

75%]

7. Zhang+, Z., R.J.C. Chen*, L. Han, and L. Yang. (2017). Key Factors Affecting the Price

of Airbnb Listing: A Geographically Weighted Approach. Sustainability, 9(9), 1635-

1648. https://doi.org/10.3390/su9091635 [SSCI] [Chen’s contributions: 45%; Zhang’s

co-advisor]. http://www.mdpi.com/2071-1050/9/9/1635

8. Yoon+, D.H. and R.J.C. Chen* (2017). A Green Shadow: the Influence of Hotel

Customers’ Environmental Concern, Knowledge, and Education Level on Green

Marketing Skepticism and Behavioral Intentions. Tourism Analysis, 22(3), 281-293.

[Chen’s contributions: 45%; Yoon’s advisor; Tourism Analysis is ranked as the top #7 in

the tourism field in the world]

9. Poisson+, D.K. and Chen*, R.J.C. (2017). Operating Sustainable Meal Plans and Food

Places: Factors Influencing College Students’ Dining Choices and Preferences. Journal

of Hospitality and Tourism. 15(1), 19-30. [Chen’s contributions: 65%].

10. Chen*, R.J.C. (2016). What can Rural Communities do to be Sustained? Sustainability,

8(9), 930-941. https://doi.org/10.3390/su8090930 [SSCI] http://www.mdpi.com/2071-

1050/8/9/930

11. Yu+, N. and Chen*, R.J.C. (2016). Hotel Guests’ Preferences and Choices: Baby

Boomer, X, and Y Generations. Journal of Hospitality and Tourism, 14(2), 38-48

[Chen’s contributions: 65%; Ning’s advisor]

12. Chen*, R.J.C. and Barrows, C. (2015). Developing a Mystery Shopping Measure to

Operate a Sustainable Restaurant Business: The Power of Integrating with Corporate

Executive Members’ Feedback. Sustainability, 7(9), 12279-12294.

https://doi.org/10.3390/su70912279 [Chen’s contributions: 65%] [SSCI]

http://www.mdpi.com/2071-1050/7/9/12279

13. Chen*, R.J.C. (2015) From Sustainability to Customer loyalty: A Case of Full Service

Hotels’ Guests. Journal of Retailing and Consumer Services, 22(1), 261-265.

14. Shi+, Y., Yu, N. and Chen*, R.J.C. (2015). After 2008 Olympic Games: From a Glorious

Mega-event to a Sustainable Destination Brand. Journal of Hospitality and Tourism,

13(1), 48-57. [Chen’s contributions: 35%; Shi’s and Ning’s advisor]

15. Chen*, R.J.C. (2015). Beyond Sustainability: from Sustainable Consumer Services to

Sustainable Business. Journal of Retailing and Consumer Services, 22(1), 223-224.

http://www.mdpi.com/2071-1050/10/8/2760

http://www.mdpi.com/2071-1050/9/9/1635

http://www.mdpi.com/2071-1050/8/9/930

http://www.mdpi.com/2071-1050/8/9/930

http://www.mdpi.com/2071-1050/7/9/12279

Rachel J.C. Chen

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16. Chen*, R.J.C. (2014). Integrated Sustainable Business and Development System:

Thoughts and Opinions. Sustainability, 6(10), 6862-6871.[SSCI]

17. Parsa, H.G., Segarra-Ona, M., Jang, S.C., Chen, R.J.C., Singh, A.J. (2014). Special

Issue on Sustainable and Eco-Innovative Practices in Hospitality and Tourism. The

Cornell Hospitality Quarterly, 55(1), 5. [Chen’s Contributions: 20%] [SSCI]

18. Chen*, R.J.C. (2013). How Can Stores Sustain Their Businesses? From Shopping

Behaviors and Motivations to Environment Preferences. Sustainability, 5(2), 617-628.

https://doi.org/10.3390/su5020617 [SSCI] http://www.mdpi.com/2071-1050/5/2/617

19. Chen*, R.J.C. (2013). Beyond Management and Sustainability: Visitor Experiences of

Physical Accessibility in the Great Smoky Mountains National Park, USA. Journal of

Management and Sustainability. 3(2), 145-154. [JMS is listed within the Index/Archive

of AMICUS, CAB Abstracts, CANADIANA, DOAJ, EBSCOhost, Google Scholar,

Library and Archives Canada, LOCKSS, Open J-Gate, PKP Open Archives Harvester,

ProQuest, Standard Periodical Directory, Ulrich's, Universe Digital Library]

20. Jetter+, L. and R.J.C. Chen* (2012). An Exploratory Investigation of Knowledge

Sharing and Cooperative Marketing in Tourism Alliances. International Journal of

Hospitality and Tourism Administration, 13(2) 131-144. [Chen’s contributions: 35%;

Jetter’s advisor; IJHTA is recognized as a good international journal]

21. Chen*, R.J.C. (2011). Impacts of International Tourism on Economies in the Asia-

Pacific Region: Opportunities and Challenges. Tourism Analysis, 16(4), 499-504.

[Tourism Analysis is ranked as the top #7 in the tourism field in the world]

22. Chen*, R.J.C. (2011). Impacts of Natural Disasters on Regional Economies: An

Overview. Tourism Analysis, 16(3), 367-372. [Tourism Analysis is ranked as the top #7

in the tourism field in the world]

23. Hunter+, M. and R.J.C. Chen* (2011). From Management to Sustainability: Strategies

for Producers, Consumers, and Small Businesses. Journal of Management and

Sustainability, 1(1), 99-111. [Chen’s contributions: 40%; Chen served as Hunter’s (JD)

supervisor]

24. Yu+, N. and R.J.C. Chen* (2011). The Perceived Impacts of 2008 Beijing Olympic

Games on Tianjin Tourism Industry: A Qualitative Approach. Journal of Hospitality and

Tourism, 9(1), 37-53. [Chen’s contributions: 35%; Yu’s advisor]

25. Meeks+, M. and R.J.C. Chen* (2011). Can Walmart Integrate Values with Value?: From

Sustainability to Sustainable Business. Journal of Sustainable Development, 4(5), 62-67.

[Chen’s contributions: 40%; Chen served as Meeks’s (JD) supervisor; JSD is listed

within the Index/Archive of AMICUS, CAB Abstracts, CANADIANA, DOAJ,

EBSCOhost, Google Scholar, Library and Archives Canada, LOCKSS, Open J-Gate,

PKP Open Archives Harvester, ProQuest, Standard Periodical Directory, Ulrich's,

Universe Digital Library]

http://www.mdpi.com/2071-1050/5/2/617

Rachel J.C. Chen

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26. Chen*, R.J.C. (2011). The Facts of the Weather Extreme Events in the United States: Is

There a Trend? Journal of Sustainable Development, 4(4), 14-21.

27. Chen*, R.J.C. (2011). Effects of Climate Change in North America: An Overview.

Journal of Sustainable Development, 4(3), 32-50.

28. Chen*, R.J.C. (2011). Review "Green to Gold: How Smart Companies Use

Environmental Strategy to Innovate, Create Value, and Build Competitive Advantage."

Journal of Sustainable Tourism, 19(6), 789-792. [JST is ranked as top #4 in the field in

the world] [SSCI]

http://tandfprod.literatumonline.com/doi/abs/10.1080/09669582.2010.527095

[Book Review; this article was reviewed by the book editor]

29. Jetter+, L. and R.J.C. Chen* (2011). Destination Branding and Images: Perceptions and

Practices from Tourism Industry Professionals. International Journal of Hospitality and

Tourism Administration, 12(2), 174-187. [Chen’s contributions: 35%; Jetter’s advisor;

IJHTA is recognized as a good international journal]

30. Poisson+, D.K. and R.J.C. Chen* (2010). Multiple On-Site Winery Festivals: Tourist

Motivations, Winery Festival Destination Performance, and Repatronage Intention.

Tourism Analysis, 15(5), 585-589. [Chen’s contributions: 35%; Poisson’s advisor;

Tourism Analysis is ranked as the top #7 in the tourism field in the world]

31. Yu+, N. and R.J.C. Chen* (2010). Managers’ Perceptions toward the Impacts of the

2008 Olympic Games. Journal of Hospitality and Tourism, 8(2), 48-61. [Chen’s

contributions: 35%; Yu’s advisor]

32. He+, N. and R.J.C. Chen* (2010). Motivations of American Students toward Selections

of Overseas Educational Programs. International Journal of Hospitality and Tourism

Administration, 11(4), 347-359. [Chen’s contributions: 35%; He’s advisor; IJHTA is

recognized as a good journal]

33. Buhrmester+, B. and R.J.C. Chen* (2009). A Consumer Profile of Museum Visitors in

East Tennessee. Journal of Hospitality and Tourism, 7(2), 45-56. [Chen’s contributions:

35%; Buhrmester’s advisor]

34. Fu, J.S, H.C. Chien, F.L. Yeh, C.J. Jang, and R.J.C. Chen* (2009). Air Quality

Modelling: An Investigation of the Merits of CMAQ in the Analysis of Trans-boundary

Air Pollution from Continents to Small Islands. International Journal of Environmental

Technology Management, 10(2), 150-166. [Chen’s contributions: 20%; IJETM is a good

international journal in the field]

35. Chen*, R.J.C., P. Bloomfield, and F. Cubbage (2008). Comparing Forecasting Models

in Tourism. Journal of Hospitality and Tourism Research, 32(1), 3-21. [leading article]

[Chen’s contributions: 80%; JHTR is ranked as the top #1-3 in the field in the world]

[SSCI]

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36. Chen*, R.J.C. (2007). Impacts of an Intervention Event on Museum Visitations.

Advances in Hospitality and Leisure, 3, 55-68. [AHL is published by Elsvier and a good

journal]

37. Chen*, R.J.C. (2007). Geographic Information Systems (GIS) Applications in Retail

Tourism and Teaching Curriculum. The Journal of Retailing and Consumer Services,

14(4), 289-295. [JRCS is recognized as a good journal in the field]

38. Chen*, R.J.C. (2007). Review ‘Tourism in Turbulent times’. Journal of Hospitality and

Tourism Research, 31(3), 411-414. [Book Review; this article was invited and reviewed

by the journal editor] [JHTR is ranked as the top #3 in the field in the world] [SSCI]

39. Chen*, R.J.C. (2007). Review ‘Sustainable Tourism’. Journal of Travel and Tourism

Marketing, 23(1), 88-89. [Book Review; this article was invited and reviewed by the

journal editor] [JTTM is ranked as the top #5 in the field in the world] [SSCI]

40. Chen*, R.J.C. (2007). Significance and Variety of Geographic Information System

(GIS) Applications in Retail, Hospitality, Tourism, and Consumer Services. The Journal

of Retailing and Consumer Services, 14(4), 247-248. [JRCS is recognized as a good

journal in the field]

41. Chen*, R.J.C. (2006). Island Tourism Multi-Dimensional Impact Models. Sustainable

Development, 14(2), 104-114. [Sustainable Development is recognized as an

outstanding journal in the field in the world] [SSCI]

42. Chen*, R.J.C. (2006). An Evaluation of Alternative Forecasting Methods for Tourist

Flows Before and After the Inclusion of Intervention Events. Tourism Analysis, 10(3),

269-276. [Tourism Analysis is ranked as the top #7 in the tourism field in the world]

43. Chen*, R.J.C. (2004). Uses of Hospitality and Leisure Services: Voices of Visitors with

Disabilities. Advances in Hospitality and Leisure, 1(1), 89-102. [AHL is published by

Elsvier and a good journal]

44. Chen*, R.J.C., & P. Noriega (2003). The Impacts of Terrorism: Perceptions of Faculty

and Students on Safety and Security in Tourism. Journal of Travel and Tourism

Marketing, 15(2/3). 81-97. [Chen’s contributions: 90%; JTTM is ranked as the top #5 in

the field in the world] [SSCI]

45. Chen*, R.J.C., P. Bloomfield, and J. Fu (2003). An Evaluation of Alternative

Forecasting Methods to Recreation Site Use. Journal of Leisure Research, 35(4). 441-

454. [Chen’s contributions: 70%; JLR is ranked as the top #2 in the leisure field in the

world] [SSCI]

46. Chen*, R.J.C. & J. Chen (2003). Terrorism Effects on Travel Arrangements and

Tourism Practices. International Journal of Hospitality and Tourism Administration,

4(3). 49-63. [Chen’s contributions: 75%; IJHTA is recognized as a good international

journal]

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47. Chen*, R.J.C., K. Hunt, and R.B. Ditton (2003). The Economic Impacts of a Trophy

Largemouth Bass Fishery: Lake Fork, Texas. North American Journal of Fisheries

Management, 23(3), 835-844. [Chen’s contributions: 40%; NAJFM is ranked and well

recognized as a very top journal in the field in the world] [SSCI]

48. Bohnsack, B.L., R.B. Ditton, J.R. Stoll, R.J.C. Chen, R. Novak, and L.S. Smutko.

(2002). The Recreational Bluefin Tuna Fishery: Anglers Characteristics, Behaviors,

Attitudes, and Economic Impacts. North American Journal of Fisheries Management

22(1), 165-176. [Chen’s contributions: 25%; NAJFM is ranked and well recognized as a

very top journal in the field in the world] [SSCI]

49. Noriega, P. and R.J.C. Chen (2003). Strategic Management: An Essential Component of

all Small Business Operations. The Consortium Journal of Hospitality and Tourism, 7(1),

101-107. [Chen’s Contributions: 10%; CJHT is well-known as a black college journal]

50. Chen*, R.J.C., G. L. Brothers, and L.D. Gustke (2003). A Comprehensive Travel and

Tourism Study of the Blue Ridge Parkway, USA. Journal of Hospitality & Tourism, 1(1),

21-44. [Chen’s Contributions: 75%; JHT is recognized as a good international journal]

51. Chen*, R.J.C., G. L. Brothers, and L.D. Gustke (2002). Tourists’ Perceptions, Behaviors

and Motivations toward the Blue Ridge Parkway, USA. The Consortium Journal of

Hospitality and Tourism, 6(2), 5-18. [Chen’s Contributions: 75%; CJHT is well-known as

a black college journal]

52. Chen*, R.J.C., J. Thigpen, and P. Noriega (2002). Socio-Demographic Assessments and

Economic Impacts of Wings over Water Birding Festival. The Consortium Journal of

Hospitality and Tourism, 6(1), 31-42. [Chen’s Contributions: 90%]

53. Chen*, R.J.C., J. Fu, and G. Brothers (2001). Economic Impacts of Travel to a Nature-

Based Regional Destination. The Consortium Journal of Hospitality and Tourism, 5(2),

23-36. [Chen’s Contributions: 75%]

MANUSCRIPTS that are under review or to be SUBMITTED FOR PUBLICATION

Yoon+, D.H., Y. Kim, and R.J.C. Chen. (2019). The Impact of Information processing on

Consumer Responses to Hotels’ green Advertising. [to be submitted] [Chen’s Contributions:

20%]

Chen*, R.J.C. (2019). The Integrations of Innovative Sustainable Efforts and Development

in Hospitality and Tourism: Methods of Meta-Analysis. The Cornell Hospitality Quarterly

(SSCI). To be submitted.

FULL PAPERS PUBLISHED IN REFEREED CONFERENCE PROCEEDINGS

1. Jetter+, L. and R.J.C. Chen (2008). “Tourism Alliances: An Exploratory

Investigation of Knowledge Sharing and Cooperative Marketing in the Tourism

Industry”, the 13th Graduate Conference, Orlando, Florida. 380-391.

2. Poisson+, D.K. & R.J.C. Chen (2008). “The Impact of the Metamorphosis: From

Industrial Winery to Tourist Attraction”, the 13th Graduate Conference, Orlando,

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Florida. 516-520.

3. Poisson+, D.K. and R.J.C. Chen (2008). “The Phenomena of Winery Tourism

Motivations Focusing on the Southeast States”, USA, the 13th Graduate

Conference, Orlando, Florida. 521-530.

4. Yu+, N. and R.J.C. Chen (2008). “The Impacts of 2008 Beijing Olympic Games

on Tianjin Tourism Industry: A Qualitative Analysis”, the 13th Graduate


5. Yu+, N. and R.J.C. Chen (2008). “Will Tianjin Tourism Industry Knock out by

Co-Hosting 2008 Beijing Olympic Games?” the 13th Graduate Conference,

Orlando, Florida. 917-921.

6. Smith+, E. and R.J.C. Chen (2008). “Can the South Rise Again? A Study of

Industrial Heritage Tourism in Spartanburg, South Carolina”, the 13th Graduate


7. Smith+, E. and R.J.C. Chen (2008). “Perceived Influence of DECA High School

Teachers on Student Selection of the Hospitality and Tourism Industries as A

College or Career Choice”, the 13th Graduate Conference, Orlando, Florida. 586-

590.

8. Wang+, Y. and R.J.C. Chen (2008). “Effects of Marketing Communications on

Heritage Tourists’ Choice of Destinations”, the 13th Graduate Conference,

Orlando, Florida. 1020-1023.

9. Hawkins+, M. and R.J.C. Chen (2008). “The Determinants of Wine Selection in

Market Segments”, the 13th Graduate Conference, Orlando, Florida. 722-727.

10. Jetter+, L., E. Smith+, and R.J.C. Chen (2007). “Tourism Industry Professionals’

Perceptions toward a Convention City”, the 12th Graduate Conference, Houston,

Texas. 1112-1122.

11. Smith+, E., L. Jetter+, and R.J.C. Chen (2007). “Bridging the gap between

Hospitality Education Curricula and the Needs of the Hotel Industry”, the 12th

Graduate Conference, Houston, Texas. 1334-1339.

12. Chen, R.J.C. (2007). “Forecasting Tourism Economic Impacts: The Implications

of a Regional Destination”, International Council on Hotel, Restaurant and

Institutional Education Proceedings, Dallas, Texas., USA, July 25-29. 19-26.

13. Chen, R.J.C. (2006). “Forecasting models and the impacts of intervention events

on tourism trends”, International Council on Hotel, Restaurant and Institutional

Education Proceedings, Washington D.C., USA, July 26-30. 1-7. [best paper

award]

14. Chen, R.J.C. (2005). “Intervention Events, Forecasting Models and Trends”, 36th

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Travel and Tourism Research Association Annual Conference Proceedings, New

Orleans, Louisiana, June 12-15. 1-10.

15. Chen, R.J.C. (2005). “Tourist Shopping Behaviors, Motivations and

Environment”, International Council on Hotel, Restaurant and Institutional

Education Proceedings, Las Vegas, Nevada, July 25-31. 22-32.

16. He+, N. and R.J.C. Chen (2005). “Motivations of American Students toward

Selections of Overseas Educational Programs”, Illustrated Paper Presentation,

Travel and Tourism Research Annual Conference. New Orleans, Louisiana.

17. Smith+, M., W. Jahn, and R.J.C. Chen (2005). “The Impact of the 2004 Hurricane

Season on Florida’s Lodging Revenues”, Southeast Council on Hotel and

Restaurant Institutional Education (SECHRIE) Annual meeting. Atlanta, GA. 53-

55.

18. Smith+, S., E. Marshall, and R.J.C. Chen (2005). “A Comparative (SWOT)

Analysis of Tourism Destination Development”, Southeast Council on Hotel and

Restaurant Institutional Education (SECHRIE) Annual meeting. Atlanta, GA. 46-

49.

19. He+, N. and R.J.C. Chen (2005). “Destination Evaluations and Vacation

Preferences: A Comparative Study of Selections of Overseas Educational

Programs”, Southeast Council on Hotel and Restaurant Institutional Education

(SECHRIE) Annual meeting. Atlanta, GA. 23-25.

20. Chen, R.J.C., D. Ioannides, and P. Billing. (2004). “Integration or Disintegration:

The Uses of Geographic Information Systems (GIS) in Island Policy”, the 8th

International Small Islands Studies Association (ISISA) Proceedings, Kinmen,

Taiwan, November 1-7. 529-535.

21. Chen, R.J.C. and P. Billing (2004). “Development of an Island Tourism Multi-

Dimensional Model (ITMDM) for Island Regions in Europe”, the 8th International

Small Islands Studies Association (ISISA) Proceedings, Kinmen, Taiwan,

November 1-7. 920-925.

22. Billing, P. and R.J.C. Chen. (2004). “Bridge of Troubled Waters? The Impacts of

Transnational Regionalization in the Öresund Region for the Island of Bornholm”,

the 8th International Small Islands Studies Association (ISISA) Proceedings,

Kinmen, Taiwan, November 1-7. 189-196.

23. Chen, R.J.C. (2004). “Development of Advanced Tourism Telecommunications

and Information Technologies in Public, Private, and Educational Sectors”,

International Society of Travel and Tourism Educators (ISTTE), Vol 16, 11-15.

24. Billing, P. and R.J.C. Chen (2004). “Bridging the Gap: Development of an

Interactive Knowledge-Based Model for Tourism SMEs”, International Society of

Travel and Tourism Educators (ISTTE), Vol 16, 1-9.

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25. Chen, R.J.C. (2004). “Before and After the Inclusion of Intervention Events: An

Evaluation of Alternative Forecasting Methods for Tourist Flows”, 35th Travel and

Tourism Research Association Annual Conference Proceedings, Montreal, Canada

June 19-24. 1-9.

26. Chen, R.J.C. (2004). “A Case Study of the US Metropolitan Museum of Art, New

York: Impacts of Intervention Events on Tourist Visits at a Metropolitan

Destination”, Tourism State of Art II, Glasgow, UK, June 25-30. 1-16.

27. Chen, R.J.C. (2003). “Impacts of the Intervention Events on Tourist Flows”,

Managing Tourism in the Global Economy: An International Conference,

Melbourne, Australia, December 1 – 5. 11-14.

28. Chen, R.J.C. (2003). “Visitors With Disabilities in the US National Parks:

Expectations, Perceptions, and Accessibility”, Taking Tourism to the Limits,

Hamilton, New Zealand, December 7 – 11. 20-21.

29. Chen, R.J.C. (2003). “Trends in Natural Based Tourism Destinations: Comparing

and Evaluating Forecasting Models”, Changing Attitudes, Changing the Direction

of Travel Education, International Society of Travel and Tourism Educators

(ISTTE), Vol 15, 144-154.

30. Chen, R.J.C. and J. Chen (2003). “Terrorism Effects on Travel Arrangement and

Tourism Practices”, 34th Travel and Tourism Research Association Annual

Conference Proceedings, St. Louis, Missouri, June 15-18. 1-9.

31. Fogle, A.B. and R.J.C. Chen (2003). “From Location, Distribution to Integration:

An Exploratory Study of Factory Outlet Mall Site Selection in a Rural

Community”, International Council on Hotel, Restaurant and Institutional

Education Proceedings, Palm Springs, California, August 5-9.

32. Chen, R.J.C. and J.S. Fu (2003). “Tourism Destination Development: Visitation

Vs. Visibility Impairment”, Frontiers in Southeast CHRIE Hospitality and Tourism

Research, Vol 6, No. 2, 7-10.

33. Chen, R.J.C. (2002). “Geographic Information Systems (GIS) Applications in

Tourism Business, Network, and Spatial Analysis: Applied Research and Teaching

Curriculum”, International Society of Travel and Tourism Educators (ISTTE), Vol

14, 171-184.

34. Chen, R.J.C. (2002). “Effects of Terrorism on Recreation and Tourism: Safety,

Security, and Marketing”, International Society of Travel and Tourism Educators

(ISTTE), Vol 14, 47-54.

35. Chen, R.J.C. (2002). “Use of Leisure, Tourism, and Hospitality Services: Voices

of Visitors with Disabilities”, International Council on Hotel, Restaurant and

Institutional Education.

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36. Chen, R.J.C. and J. Fu (2001). “Comparing Forecasting Models in Tourism”,

Proceedings of Riding the Waves of Change in Learning and Technology,

International Society of Travel and Tourism Educators (ISTTE), Vol 13, 144-154.

37. Chen, R.J.C. (2001). “Managers’ Perceptions and Attitudes Toward the Impacts

of Sport Tourism on Local Businesses”, Proceedings of Riding the Waves of

Change in Learning and Technology, International Society of Travel and Tourism

Educators (ISTTE), Vol 13, 160-163.

38. Chen, R.J.C. and J. Fu (2001). “Tourists’ Satisfaction and Behaviors”, Frontiers

in Southeast CHRIE Hospitality and Tourism Research, Vol 4, No. 2, 17-21.

39. Chen, R.J.C. (2001). “What Do Visitor Spending Profiles Tell Us?: An

Implication of Tourism Marketing Strategies”, Research Proceedings: Spring 2001

Southeast Council on Hotel, Restaurant and Institutional Education, Vol. 4, No. 1,

21-23.

40. Chen, R.J.C., G.L. Brothers, and L.D. Gustke (1997). “Comparison of Economic

Models”, Travel and Tourism Research Association 28th Annual Conference

Proceedings, Norfolk/Virginia Beach, Virginia, June 15-18.

41. Chen, R.J.C., S.Y. Fu, G.L. Brothers, and L.D. Gustke (1997). “Tourism

Marketing Strategy Development: The Application of Geographic Information

Systems to the Analysis of Tourism Data”, Travel and Tourism Research

Association 28th Annual Conference Proceedings, Norfolk/Virginia Beach,

Virginia, June 15-18.

42. Chen, R.J.C., G.L. Brothers, and L.S. Smutko (1996). “Fall 1995 Economic

Impact of Travel to the Blue Ridge Parkway, North Carolina”, Travel and Tourism

Research Association 27th Annual Conference Proceedings, Las Vegas, Nevada,

June 16-19, 313-316.

43. Chen, R.J.C., G.L. Brothers, and L.D. Gustke (1996). “Tourist Behavior in the

North Carolina Travel Industry: An Analysis of Pleasure and Business Travelers”,

Travel and Tourism Research Association 27th Annual Conference Proceedings,

Las Vegas, Nevada, June 16-19, 278-282.

EXTENDED ABSTRACTS PUBLISHED IN CONFERENCE PROCEEDINGS

(refereed on the basis of abstract)

1. Zhang+, Z., R.J.C. Chen, and L. Han. (2019). “Spatial Distribution of Airbnb Supply in a

Metropolitan City, USA.” International Council on Hotels and Restaurants Institutional

Education (ICHRIE), New Orleans, Louisiana.

2. Taylor+, K. & R.J.C. Chen (2019). “Comparative Analyses of a Third-Party’s E-WOM

and Hotels’ In-house Customer Surveys.” International Council on Hotels and

Restaurants Institutional Education (ICHRIE), New Orleans, Louisiana.

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3. Chen, R.J.C., A. Sharma, J. Su, and C.J. Chen (2019). “Sustainable Development in

Hospitality and Tourism: Concurrent Topics, Methodologies, and Trends”. International

Council on Hotels and Restaurants Institutional Education (ICHRIE), New Orleans,

Louisiana.

4. Taylor+, K. & R.J.C. Chen (2019). “Behind the Game: Casino Dealers’ Burnout and

Turnover Intentions.” Graduate Conference, Houston, Texas.

5. Taylor+, K. & R.J.C. Chen (2018). “For or Against?: Residents’ Perceptions and

Attitudes Toward Legal Gaming in Bahamas.” International Council on Hotels and

Restaurants Institutional Education (ICHRIE), Palm Spring, California.

6. Tsai+, Z., E. Yu, & R.J.C. Chen (2018). “Assessing the Long-term Economic Impact of

a Devastating Disaster in China.” SEC.

7. Han, L., Zhang+, Z. & R.J.C. Chen (2017). “A Comparative Analysis: Geographical

Information System (GIS) Applications and Data Management in Transportation”, The

24th Recent Advances in Retailing & Services Science Conference, European Institute of

Retailing and Services Studies (EIRASS) Proceedings, Canada, June 26 – June 29.

8. Fu, J. & R.J.C. Chen (2017). “The Impacts of Wildfires on Air Quality and

Communities”, The 24th Recent Advances in Retailing & Services Science Conference,

European Institute of Retailing and Services Studies (EIRASS) Proceedings, Canada,

June 26 – June 29.

9. Yoon+, D.H. Y. Kim and R.J.C. Chen (2016). “Green Hotels and Implementations”,

Asia Pacific Council on Hotel, Restaurant and Institutional Education Proceedings,

Bangkok, Thailand, May 11-13.

10. Chen, R.J.C., G. H. Parsa, M. Singal, and A. Sharma (2016). “Concurrent Research

Topics, Methodologies, and Trends”, International Council on Hotel, Restaurant and

Institutional Education Proceedings, Dallas, Texas, July 20-22.

11. Chen, R.J.C., J. Katz, and F. Mayo (2016). “Concurrent Teaching Topics, Tips, and

Trends”, International Council on Hotel, Restaurant and Institutional Education

Proceedings, Dallas, Texas, July 20-22.

12. Shi+, Y., N. Yu+, S. Ha, and R.J.C. Chen (2016). “The Effectiveness of Using Sina

Weibo in China by Five Top Origin Counties’ DMOs: A Qualitative Approach,”

International Council on Hotel, Restaurant and Institutional Education Proceedings,

Dallas, Texas, July 20-22.

13. Shi+, Y.H. and R.J.C. Chen (2015). Customers’ Willingness to Pay in Green

Hotels. International Council on Hotels and Restaurants Institutional Education

(ICHRIE), Orlando, Florida, July 2 – August 1.

14. Yoon+, D.H. and R.J.C. Chen (2015). The Influential Relationships between

Perceived Consumer Effectiveness, Online Green Marketing Attitudes, and

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Consumers’ Behavioral Intentions. 20th Annual Graduate Education & Graduate

Student Research Conference in Hospitality and Tourism, Tampa, Florida, Jan. 8-

10.

15. Shi+, Y.H. and R.J.C. Chen (2015). Does Beijing's image change after Olympic

Games? 20th Annual Graduate Education & Graduate Student Research Conference

in Hospitality and Tourism, Tampa, Florida, Jan. 8-10.

16. Chen, R.J.C., M.S., LaTour, and D. Fesenmaier (2014). “Sustainable Business and

Development in Hospitality and Tourism”, International Council on Hotel,

Restaurant and Institutional Education Proceedings, San Diego, California, July 28-

August 1.

17. Yoon+, D. and R.J.C. Chen (2014). “The Impacts of Customer Skepticism toward

Hotels’ Environmental Claims on Behavioral Intentions”. 19th Annual Graduate

Education & Graduate Student Research Conference in Hospitality & Tourism.

Houston, TX. Jan. 3-5.

18. Chen, R.J.C., H.G., Parsa, and B. Tracey (2013). “Sustainable Services in

Hospitality and Tourism”, International Council on Hotel, Restaurant and

Institutional Education Proceedings, St. Louis, Missouri, July 24-28.

19. Chen, R.J.C. (2008). “Past, Present, and Future Trends of the Amusement Park

Industries”, The 15th Recent Advances in Retailing & Services Science

Conference, European Institute of Retailing and Services Studies (EIRASS)

Proceedings, Zagreb, Croatia, July 14-18. 37.

20. Chen, R.J.C. (2007). “Treats or Tricks: Trip Characteristics and Tourist Shopping

Behaviors”, The 14th Recent Advances in Retailing & Services Science


Proceedings, San Francisco, USA, June 28 – July 2. 31.

21. Han, L., & R.J.C. Chen (2007). “Turn Choice and Fast-Food Restaurant Site

Selection - a Look at the Behavior of “Lazy” Drivers”, The 14th Recent Advances

in Retailing & Services Science Conference, European Institute of Retailing and

Services Studies (EIRASS) Proceedings, San Francisco, USA, June 28 – July 2.

73.

22. Chen, R.J.C. (2006). “The Impacts of Intervention Events on Travel Visitation:

Forecasting and Trends”, The 13th Recent Advances in Retailing & Services

Science Conference, European Institute of Retailing and Services Studies (EIRASS)

Proceedings, Budapest, Hungry, July 8-13. 36.

23. Chen, R.J.C. (2005). “Perceptions and Attitudes of Managers Toward Strategies

for Growth”, The 12th Recent Advances in Retailing & Services Science

Conference, European Institute of Retailing and Services Studies (EIRASS),

Orlando, Florida, July 21-24. 23

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24. Chen, R.J.C. (2004). “Tourist Shopping Behaviors and the Ideal Shopping

Environment”, The 11th Recent Advances in Retailing & Services Science


Proceedings, Prague, July 10-14. 32.

25. Chen, R.J.C. and J. Fu (2004). “The Uses of Geographic Information Systems in

Tourism Destination Development: Visibility, Visitation, and Projection”, The

11th Recent Advances in Retailing & Services Science Conference, European

Institute of Retailing and Services Studies (EIRASS) Proceedings, Prague, July 10-

14. 33.

26. Chen, R.J.C. and L. Jolly (2003). “The Uses of Geographic Information Systems

in Tourism and Service Management”, The 10th Recent Advances in Retailing &

Services Science Conference, European Institute of Retailing and Services Studies

(EIRASS) Proceedings, Portland, Oregon, August 7-10. 14.

27. Chen, R.J.C. and A. Young (2003). “Security, Safety, and Marketing: Before and

After September 11, 2001”, The 10th Recent Advances in Retailing & Services

Science Conference, European Institute of Retailing and Services Studies

(EIRASS) Proceedings, Portland, Oregon, August 7-10. 15.

28. Chen, J. and R.J.C. Chen (2003). “Using GIS as a Tool for Travel Segmentation”,

The 10th Recent Advances in Retailing & Services Science Conference, European

Institute of Retailing and Services Studies (EIRASS) Proceedings, Portland,

Oregon, August 7-10. 13.

BOOK CHAPTER

R.J.C. Chen (2015). Chapter 6: From a Love Story to a Sustainable Attraction: Ruby

Falls, USA, Book titled: “Sustainability, Social Responsibility and Innovations in the

Hospitality and Industry”. 1st Edition. 133-150.

R.J.C. Chen (2014). Chapter 12: Promotions Planning, Book titled: “Planning and

Management of Meetings, Expositions, Events and Conventions”. 1st Edition.

R.J.C. Chen (2005). Chapter 14: Tourism Economic Impact Assessment, Book titled

“Travel and Tourism”. 2nd Edition.

R.J.C. Chen (2004). Chapter 14: Tourism Economic Impact Assessment, Book titled

“Travel and Tourism”. 1st Edition.

MAGAZINE: ARTICLES PUBLISHED IN POPULAR PRESS

Krick, K. and R.J.C. Chen (2002). America’s Greatest Generation: Lost or Yet to

Come? Tennessee Recreation and Parks Association Around the State, 2nd issue,

17, 22.

Communiqué. ICHRIE’s Monthly Newsletter

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Chen, R.J.C. (2017). The Future of Hospitality & Tourism education in a Globalized World.

Communiqué. ICHRIE’s Monthly Newsletter. Published by the International Council

on Hotel, Restaurant, and Institutional Education, 31(7): 1, 4

Chen, R.J.C. (2017). Career Development Opportunities: Join us at the 2017 ICHRIE Career

Academies. Communiqué. ICHRIE’s Monthly Newsletter. Published by the

International Council on Hotel, Restaurant, and Institutional Education, 31(6): 3, 7

Chen, R.J.C. (2017). Teaching the Skills that the Hospitality and Tourism Industries Need.



Chen, R.J.C. (2016) Thoughts after Career Academies: Great, Bold, and Fearless.



Chen, R.J.C. (2016) From Innovative Education to Professional Certificates. Communiqué.

ICHRIE’s Monthly Newsletter. Published by the International Council on Hotel,

Restaurant, and Institutional Education, 30(6): 1, 10.

Chen, R.J.C. (2016) Rethinking General Education in Hospitality and Tourism Education.


on Hotel, Restaurant, and Institutional Education, 30(5): 3.

Chen, R.J.C. (2016) Career Development Opportunities: Join us at the 2016 ICHRIE Career

Academies! Communiqué. ICHRIE’s Monthly Newsletter. Published by the

International Council on Hotel, Restaurant, and Institutional education, 30(4): 3.

Chen, R.J.C. (2015) Beyond Teaching Tips: From Good Teaching to Sustainable Education

with excellence. Communiqué. ICHRIE’s Education Special Issue. Published by the

International Council on Hotel, Restaurant, and Institutional Education, 29(12): 1, 8-

9.

Chen, R.J.C. (2015) Tips and Thoughts for Sustainable Educators. Communiqué. ICHRIE’s

Monthly Newsletter. Published by the International Council on Hotel, Restaurant, and

Institutional Education, 29(10): 1, 8.

Chen, R.J.C. (2015) Education Note: Reflections. Communiqué. ICHRIE’s Monthly

Newsletter. Published by the International Council on Hotel, Restaurant, and

Institutional Education, 29(9): 3.

TECHNICAL REPORTS/ RESEARCH REPORTS SUBMITTED TO SPONSORS

1. Chen, R.J.C. (2017). “Economic Impacts of Tennessee Aquarium in Hamilton

County and in the state of Tennessee: the 25th Anniversary Celebrations.” Prepared

for the Tennessee Aquarium.

2. Chen, R.J.C. (2016). “Visitors’ Satisfactions: Tennessee Welcome Centers.”

Prepared for the Tennessee Department of Tourist Development.

Rachel J.C. Chen

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3. Chen, R.J.C. (2015-2016). 24 reports for Region I: “Impacts of the Freight

Services of Industrial Sites on the Communities.” Prepared for the Tennessee

Department of Transportation.

4. Chen, R.J.C. (2015). “Economic Impacts of Tennessee Aquarium in Hamilton

County.” Prepared for the Tennessee Aquarium.

5. Chen, R.J.C. (2014). “Economic Impacts of Tennessee Chattanooga Riverpark in

Hamilton County.” Prepared for the Tennessee Department of Transportation.

6. Chen, R.J.C. (2013). “Forecasting Economic Impact of West Tennessee 4-H

Camp and Conference Center in Hardeman County.” Prepared for Hardeman

County, Tennessee. [Note: TN Government has approved the 4-H convention

project in 2015 awarded $16 million to the UT system]

7. Chen, R.J.C. (2011/2012). “Tennessee Green Certification Program.” Prepared

for the Department of Tourist Development, Tennessee.

8. Chen, R.J.C. (2005). “Development of an Island Tourism Multi-Dimensional

Model (ITMDM) for Island Regions in Europe.” Prepared for the Centre for

Regional and Tourism Research, Denmark.

9. Chen, R.J.C. (2004/2005). “Benchmarking Analysis of the US Convention

Centers: Planning, Trends, and Projections.” Prepared for the Knoxville Tourism

and Sports Cooperation, Tennessee.

10. Chen, R.J.C. (2002). “Visitor Expectations and Perceptions of Physical

Accessibility in the Great Smoky National Park.” Prepared for the National Center

on Accessibility/National Park Service.

11. Chen, R.J.C. (2001). “Visitor Expectations and Perceptions of Program and

Physical Accessibility in the National Park Service.” Prepared for the National

Center on Accessibility/National Park Service.

REFEREED CONFERENCE PRESENTATIONS

Note: [Dr. Chen made 30 presentations out of 60 refereed conference presentations;

Dr. Chen’s co-authors and graduate students made the other 30 presentations]

1. Han, L., Zhang+, Z. & R.J.C. Chen (2017). “A Comparative Analysis:

Geographical Information System (GIS) Applications and Data Management in

Transportation”, The 24th Recent Advances in Retailing & Services Science


Proceedings, Canada, June 26 – June 29.

2. Fu, J. & R.J.C. Chen (2017). “The Impacts of Wildfires on Air Quality and

Communities”, The 24th Recent Advances in Retailing & Services Science


Rachel J.C. Chen

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Proceedings, Canada, June 26 – June 29.

3. Chen, R.J.C. (2008). “Past, Present, and Future Trends of the Amusement Park

Industries”, The 15th Recent Advances in Retailing & Services Science


Zagreb, Croatia, July 14-18.

4. Chen, R.J.C. (2007). “Forecasting Tourism Economic Impacts: The Implications

of a Regional Destination”, International Council on Hotel, Restaurant and

Institutional Education, Dallas, Texas, July 25-29.

5. Chen, R.J.C. (2007). “Treats or Tricks: Trip Characteristics and Tourist Shopping

Behaviors”, The 14th Recent Advances in Retailing & Services Science

Conference, European Institute of Retailing and Services Studies (EIRASS), San

Francisco, USA, June 28 – July 2.

6. Chen, R.J.C. (2006). “Forecasting models and the impacts of intervention events

on tourism trends”, International Council on Hotel, Restaurant and Institutional

Education, Washington D.C., USA, July 26-30.

7. Chen, R.J.C. (2006). “The Impacts of Intervention Events on Travel Visitation:

Forecasting and Trends”, The 13th Recent Advances in Retailing & Services

Science Conference, European Institute of Retailing and Services Studies

(EIRASS), Budapest, Hungry, July 8-13.

8. Chen, R.J.C. (2005). “Intervention Events, Forecasting Models and Trends”, 36th

Travel and Tourism Research Association Annual Conference, New Orleans,

Louisiana, June 12-15.

9. Chen, R.J.C. (2005). “Tourist Shopping Behaviors, Motivations and

Environment”, International Council on Hotel, Restaurant and Institutional

Education, Las Vegas, Nevada, July 25-31.

10. Chen, R.J.C. (2005). “Perceptions and Attitudes of Managers Toward Strategies

for Growth”, The 12th Recent Advances in Retailing & Services Science


Orlando, Florida, July 21-24. 23.

11. Chen, R.J.C., D. Ioannides, and P. Billing. (2004). “Integration or Disintegration:

The Uses of Geographic Information Systems (GIS) in Island Policy”, The 8th

International Small Islands Studies Association (ISISA), Kinmen, Taiwan,

November 1-7.

12. Chen, R.J.C. and P. Billing (2004). “Development of an Island Tourism Multi-

Dimensional Model (ITMDM) for Island Regions in Europe”, The 8th

International Small Islands Studies Association (ISISA), Kinmen, Taiwan,

November 1-7.

Rachel J.C. Chen

of 34

13. Chen, R.J.C. (2004). “Development of Advanced Tourism Telecommunications

and Information Technologies in Public, Private, and Educational Sectors”,

International Society of Travel and Tourism Educators (ISTTE), Hong Kong,

September 23-28.

14. Chen, R.J.C. (2004). “Before and After the Inclusion of Intervention Events: An

Evaluation of Alternative Forecasting Methods for Tourist Flows”, 35th Travel and

Tourism Research Association Annual Conference, Montreal, Canada June 19-24.

15. Chen, R.J.C. (2004). “A Case Study of the US Metropolitan Museum of Art, New

York: Impacts of Intervention Events on Tourist Visits at a Metropolitan

Destination”, Tourism State of Art II, Glasgow, UK, June 25-30.

16. Chen, R.J.C. (2004). “Tourist Shopping Behaviors and the Ideal Shopping

Environment”, The 11th Recent Advances in Retailing & Services Science

Conference, (EIRASS), Prague, July 10-14.

17. Chen, R.J.C. and J. Fu (2004). “The Uses of Geographic Information Systems in

Tourism Destination Development: Visibility, Visitation, and Projection”, The

11th Recent Advances in Retailing & Services Science Conference, European

Institute of Retailing and Services Studies (EIRASS), Prague, July 10-14.

18. Chen, R.J.C. (2003). “Visitors With Disabilities in the US National Parks:

Expectations, Perceptions, and Accessibility”, Taking Tourism to the Limits,

Hamilton, New Zealand, December 7-11.

19. Chen, R.J.C. (2003). “Trends in Natural Based Tourism Destinations: Comparing

and Evaluating Forecasting Models.” International Society of Travel And Tourism

Educators (ISTTE), Providence, Rhode Island, October 16-18.

20. Chen, R.J.C. and J. Chen (2003). “Terrorism Effects on Travel Arrangement and

Tourism Practices”, Travel and Tourism Research Association (TTRA) Annual

Conference, St. Louis, Missouri, June 15-18.

21. Chen, R.J.C. and L. Jolly (2003). “The Uses of Geographic Information Systems

in Tourism and Service Management”, The European Institute of Retailing and

Services Studies (EIRASS), Portland, Oregon, August 7-10.

22. Chen, R.J.C. and A. Young (2003). “Security, Safety, and Marketing: Before and

after September 11, 2001”, The European Institute of Retailing and Services

Studies (EIRASS), Portland, Oregon, August 7-10.

23. Chen, J. and R.J.C. Chen (2003). “Using GIS as a Tool for Travel Segmentation”,

The European Institute of Retailing and Services Studies (EIRASS), Portland,

Oregon, August 7-10.

24. Chen, R.J.C. and J.S. Fu (2003). “Tourism Destination Development: Visitation

Rachel J.C. Chen

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Vs. Visibility Impairment”, Southeast Council on Hotel, Restaurant and

Institutional Education, Atlanta, Georgia, February 21.

25. Chen, R.J.C. (2002). “Effects of Terrorism on Recreation and Tourism: Safety,

Security, and Marketing”, International Society of Travel and Tourism Educators

(ISTTE), Salt Lake, Utah, October 10-12.

26. Chen, R.J.C. (2002). “Geographic Information Systems (GIS) Applications in

Tourism Business, Network, and Spatial Analysis: Applied Research and Teaching

Curriculum”, International Society of Travel and Tourism Educators (ISTTE), Salt

Lake, Utah, October 10-12.

27. Chen, R.J.C. (2002). “Use of Leisure, Tourism, and Hospitality Services: Voices

of Visitors with Disabilities”, International Council on Hotel, Restaurant and

Institutional Education, Orlando, Florida, August 6-10.

28. Chen, R.J.C. (2001). “Modeling Tourism Trends”, 40th Annual Meetings of the

Southern Regional Science Association, Austin, Texas, April 5-7.

29. Chen, R.J.C. (2001). “What Do Visitor Spending Profiles Tell Us?: An

Implication of Tourism Marketing Strategies”, Southeast Council on Hotel,

Restaurant and Institutional Education, Atlanta, Georgia, February 16.

30. Chen, R.J.C., L.D. Gustke, and G.L. Brothers (1997). “Economic Impacts and

Significance Effects of Zoological Park Visitation in Local Economies”, 36th

Annual Meetings of the Southern Regional Science Association, Memphis,

Tennessee, April 17-19.

INVITED SPEAKER

SSppeeaakkeerr:: ““TThhee IImmppoorrttaannccee ooff DDiivveerrssiittyy iinn tthhee WWoorrkkppllaaccee””,, AAllpphhaa

KKaappppaa PPssii.. TThhee UUnniivveerrssiittyy ooff TTeennnneesssseeee..

SSppeeaakkeerr:: ““SSttrraatteeggiieess aanndd TTrreennddss:: VVooiicceess ooff SSttaakkeehhoollddeerrss aanndd

VViissiittoorrss””,, HHaassllaamm SScchhoollaarrss aanndd CChhaanncceelllloorr SScchhoollaarr PPrrooggrraammss.. TThhee

UUnniivveerrssiittyy ooff TTeennnneesssseeee..

SSppeeaakkeerr:: ““SSuussttaaiinnaabbiilliittyy:: ffrroomm CCoonncceeppttss ttoo IImmpplleemmeennttaattiioonnss””,,

AAllpphhaa KKaappppaa PPssii.. TThhee UUnniivveerrssiittyy ooff TTeennnneesssseeee..

PPaanneelliisstt.. ““WWoommeenn LLeeaaddeerrsshhiipp iinn RReesseeaarrcchh””,, 22001188 SSEECCSSAA CCHHRRIIEE..

SSppeeaakkeerr:: ““YYoouu ggoott aa ffrriieenndd iinn MMee!! HHooww TTeennnneesssseeee WWeellccoommee

CCeenntteerrss CCaann WWoorrkk ffoorr YYoouu””,, 22001166 TTeennnneesssseeee GGoovveerrnnoorr’’ss

CCoonnffeerreennccee oonn HHoossppiittaalliittyy aanndd TToouurriissmm,, CChhaattttaannooooggaa,, TTeennnneesssseeee..

SSppeeaakkeerr:: ““IInnnnoovvaattiivvee SSuussttaaiinnaabbiilliittyy RReesseeaarrcchh:: ffrroomm CCoorrppoorraatteess,,

FFuunnccttiioonnaall DDiivviissiioonnss,, ttoo BBuussiinneessss UUnniittss””,, RReesseeaarrcchh AAccaaddeemmyy,,

January 24, 2019

March 4, 2019

October 10, 2018

March 2, 2018

September, 2016

July, 2015

Rachel J.C. Chen

of 34

IInntteerrnnaattiioonnaall CCoouunncciill oonn HHootteellss aanndd RReessttaauurraannttss IInnssttiittuuttiioonnaall

EEdduuccaattiioonn ((IICCHHRRIIEE))..

SSppeeaakkeerr:: ““FFrroomm SSuussttaaiinnaabbllee EEdduuccaattiioonn ttoo SSuussttaaiinnaabbllee EEdduuccaattoorrss””,,

TTeeaacchhiinngg AAccaaddeemmyy,, IInntteerrnnaattiioonnaall CCoouunncciill oonn HHootteellss aanndd RReessttaauurraannttss

IInnssttiittuuttiioonnaall EEdduuccaattiioonn ((IICCHHRRIIEE))..

SSppeeaakkeerr:: ““SSuussttaaiinnaabbiilliittyy iinn LLooddggiinngg aanndd HHiigghh EEdduuccaattiioonn RReesseeaarrcchh””..

LLeeaaddeerrsshhiipp FFoorruumm.. IInntteerrnnaattiioonnaall HHootteell//MMootteell aanndd RReessttaauurraanntt SShhooww..

SSppeeaakkeerr:: “Case Studies of Hotels Go Green”; Gatlinburg Goes

Green Seminar, Gatlinburg Convention and Visitor Bureau.

SSppeeaakkeerr:: “From Tourism Management to Sustainable Life

Mapping”; invited by the National Cheng Kung University, Taiwan.

SSppeeaakkeerr:: “Think, Act, and Sustain: Sustainable Business in Hotel

and Restaurant Administration”; invited by the National University

of Kaoshiung, Taiwan.

SSppeeaakkeerr:: “From Green to Great: Beyond Sustainable Business,

Transportation, and Tourism”; invited by the National Cheng Kung

University, Taiwan.

SSppeeaakkeerr:: “From Green to Great: Beyond Sustainable Agriculture,

Business, and Tourism”; invited by the National Chung Hsing

University, Taiwan.

SSppeeaakkeerr:: “From Green to Gold: Beyond Sustainable Enterprises

and Tourism”; invited by the Southern Taiwan University, Taiwan.

KKeeyynnoottee SSppeeaakkeerr: “Promoting Sustainable Business and Tourism:

Conservation, Innovation, and Economic Growth”; invited by tthhee

UU..SS.. TTrraavveell AAssssoocciiaattiioonn to speak at the U.S.-China Tourism

Commissioners / Directors Leadership Summit, Hawaii, USA.

Speaker: ‘Sustainability Development in Heritage Tourism,”

Annual East TN Heritage Tourism Conference, Rugby, Tennessee.

Speaker & Global Scholar: “The Importance of Sustainable

Business and Tourism Trends: From the Local to Global Villages,”

National Chung-Hsing University, Taiwan.

Speaker: “How do Intervention Events Hammer Travel and

Tourism Business Enterprises?”, School of Forestry and

Environmental Studies, YYaallee UUnniivveerrssiittyy, USA.

KKeeyynnoottee SSppeeaakkeerr: “Travel and Tourism: A Sustainable Bull Market

July, 2015

November, 2014

April 22, 2013

Dec., 2012

Dec., 2012

June, 2012

June, 2012

June, 2012

Sept., 2011

Oct., 2010

June, 2010

Feb., 2010

Oct, 2009

Rachel J.C. Chen

of 34

of the U.S. and China”; invited by tthhee UU..SS.. TTrraavveell AAssssoocciiaattiioonn to

speak at the U.S.-China Tourism Commissioners / Directors

Leadership Summit, Orlando, FL, USA.

Speaker, Topic : “Economics and Trends of the Hospitality and

Tourism Industries”; invited by Eastern China Normal University.

May, 2008

Keynote Speaker, “Asian Americans’ Impacts on the USA

Communities”, Knoxville Military Station.

May, 2007

Speaker, Topic 1: “The Future Trends of the Hospitality and

Tourism Industries in Asia”; Topic 2: “The Career Opportunities in

Hospitality and Tourism” – invited by universities in Taiwan

[National Taiwan University, National Cheng-Chi University,

National Chung-Hsing University, National Cha-Yi University, and

National Chuang-Hua Normal University] and universities in China

[Peking University and Eastern China Normal University].

May, 2006

Keynote Speaker, “Marketing Segments, Visitors, and Attraction

Management”, workshops and seminars for attraction managers in

Denmark.

October, 2004

Speaker, “Development of Advanced Models for Tourism’s

Impacts, Analyses, and Trends” – an International Workshop III,

Denmark.

July, 2004

Speaker, “Development of An Island Tourism Multi-Dimensional

Model: Seasonality, Accessibility, and Sustainability” – an

International Seminar and TV Interview, Prince Edward Island,

Canada.

June, 2004

Speaker, “Development of Advanced Models for Tourism’s

Impacts, Analyses, and Trends” – an International Workshop II,

Denmark.

May, 2004

Speaker, “Overviews of Tourism’s Impacts, Analyses, and Trends”

– an International Workshop I, Denmark.

March, 2004

Speaker, WebCast: A Live Webcast of the National Center on

Accessibility in Collaboration with the National Center on Physical

Activity and Disability.

June 20, 2002

Speaker, “Geographic Information Systems (GIS) Applications in

Child and Family Studies”, Dept. of Child and Family Studies, the

University of Tennessee.

October, 2001

Speaker, “Visitors with Disabilities Perception Study: A Case Study

of the Hot Spring National Park”, the National Park

September, 2001

Rachel J.C. Chen

of 34

Service/National Center on Accessibility Workshop.

Speaker, “An Overview of Geographic Information Systems (GIS)

Fundamental, Spatial Components, and Implementation Strategies”,

College of Human Ecology, the University of Tennessee.

August, 2001

RREESSEEAARRCCHH GGRRAANNTTSS AANNDD CCOONNTTRRAACCTTSS

((iinncclluuddiinngg eexxtteerrnnaall ggrraannttss,, iinntteerrnnaall ggrraannttss,, ttrraavveell ffuunnddss,, ddoonnaattiioonn,, aanndd ssuuppppoorrttiivvee ffuunndd))

FUNDED: IN PROGRESS AND COMPLETED

Sponsors:

External: Appalachian Regional Commission, Tennessee Aquarium, Tennessee, Department

of Tourist Development, Tennessee Department of Transportation, Ruby Falls, Hardeman

County, Knox County, National Cheng Kong University in Taiwan, the Center of Excellence

(TN Higher Education), Centre for Regional and Tourism Research in Denmark

Internal: Institute for a Secure and Sustainable Environment (UTK), Dept. of Retail,

Hospitality and Tourism Management, the Anderson Center for Entrepreneurship and

Innovation Faculty Proposal category, Center for Transportation Research, the Office of

Research at the University of Tennessee

Role: Leading Principal Investigator [20], Principal Investigator [8], Investigator [1], Travel

Fund [8], Research Associate [2]

Teams’ Granted amount: $678,302

Chen’s Received amount: $513,495

2018-2019 Submissions $1,141,951 and Under review: $691,930

TEACHING SUPPORTS - in Kind Contributions Through Sponsors

UT Faculty First Program. approximately $4,500 [the value of the granted

laptop, the supportive staff’s time of developing teaching modules].

‘Product, Marketing, and Destination Development for Teaching and

Research’. Dolly Parton Productions. approximately $50,500. [fully

compensated parking passes, and fully compensated admission tickets of

DollyWood Amusement park supporting Dr. Chen’s HRT 224, 423, 523,

524 classes; providing employee’s rate of ‘dinner and show’ at the Dixie

Stampede for Dr. Rachel JC Chen’s classes; and speakers’ donated hours]

‘Innovation, Technology, and Consumer Behaviors’. WonderWorks.

Approximately $42.98/per student [fully compensated admission tickets

and fully compensated show admission supporting Dr. Chen’s HRT 224,

361, 423, and graduate courses.

2007

(Funded &

Completed)

2002 to 2010

(Funded &

Completed)

2011

TEACHING INTERESTS

Strategic Management Marketing Cases

Quantitative Analysis in Businesses Research Design and Survey Methods

Eco-Tourism Management Economics/Econometrics/Forecasting

International Business and World Cultures Effects of Climate Change

Rachel J.C. Chen

of 34

Sustainable Business and Development Strategic Adaptations

RESIDENT INSTRUCTION

University of Tennessee Graduate Level (400, 500 or 600) RTM 470 Tourism and Leisure Industries

RTM 510 Perspectives & Trends in Leisure Services

RTM 515 Philosophical & Conceptual Foundations of Leisure

RTM 592A Geographic Information Systems (GIS) in Consumer and Industry

Services Management

RTM 592B Advanced Geographic Information Systems (GIS) in Consumer

Services Management

RTM 450/592 Sustainable Tourism / Eco-Tourism

RTM 450/592 Tourism Destination Development

HRT 224 Tourism Management

RCS 376

RHTM 360

HRT 361

Strategies for Growth

Trends: Consumer Behaviors and Services

Trends: Consumer Behaviors and Services

HRT 423 Marketing for Hospitality and Tourism

[Faculty Advisor: Won Five (5) UT’s Exhibition of Undergraduate

Research & Creative Achievement (EUReCA) Awards]

HRT 435 Convention and Meeting: Pursuit and Attainment

HRT 523 Tourism Analysis

HRT 524 Tourism Destination Development

HRT 537 Research Method Seminar

HRT 410

RHTM 615

Strategic Management in Hospitality and Tourism

Literature and Thought in Retail, Hospitality and Tourism Management

RHTM 590 Doctoral Seminar

RHTM 652 Independent Study

North Carolina State University

PRT 220 Commercial Recreation and Tourism Management

ADVISING: COLLEGE ACADEMIC WORK

MEMBERSHIP ON GRADUATE DEGREE CANDIDATES’ COMMITTEES

Student Name Degree Chair Member Year

1. Lawler, Tricia K. Master x Graduated (2001)

2. Yang, Xiaoyan. Master x Graduated (2001)

3. Greene, Stefanie Master X Graduated (2002)

4. A.Duarte, Jennae T. Master x Graduated (2002)

5. Pickett, Avery L. Master x Graduated (2002)

6. Tepaske, Erin L. Master x Graduated (2002)

7. Barnfather, Helen M Master x Graduated (2002)

8. Hughes, Peyton K. Master x Graduated (2002)

9. Keplinger, Tiffany P. Master x Graduated (2002)

10. Reel, Heather A. Master x Graduated (2002)

11. Thomas, Theresa L. Master x Graduated (2002)

Rachel J.C. Chen

of 34

12. Horne, Kevin A. Master x Graduated (2002)

13. Buhrmester, Bethany Master X Graduated (2005)

14. He, Ning Master X Graduated (2006)

15. Jetter, Laura Master X Graduated (2008)

16. Yu, Ning Master X Graduated (2008)

17. Jahn, Warren Doctoral x Graduated (2008)

18. Smith, Eva Doctoral X Graduated (2008)

19. Poisson, Donetta Doctoral X Graduated (2009)

20. Daniell, Ripp

21. Yoon, Donghwan

Doctoral

Doctoral

X

x Graduated (2013)

Graduated (2015)

22. Yu, Ning Doctoral X in progress

23. Shi, Youhan Doctoral X 2014-2016

24. Tsai, Zoe Master x in progress

25. Bedford, Sergio C. Doctoral x in progress

26. Lee, Jinha Doctoral x in progress

27. Zhang, Zhihua Doctoral X in progress

28. Taylor, Kenia Doctoral X in progress

29. LeClaire, Christine Doctoral X in progress

Number of undergraduates advised: 160 [2001-2006][after 2006: centralized advising]

SERVICE ACTIVITIES

ACADEMIC SERVICES

UNIVERSITY

CChhaaiirr,, CChhaanncceelllloorr’’ss CCoommmmiissssiioonn ffoorr WWoommeenn ((CCFFWW)),, the


Past Chair, Undergraduate Council, the University of Tennessee

Chair, Undergraduate Council, the University of Tennessee

AAppppooiinntteedd CCoommmmiissssiioonn MMeemmbbeerr,, CChhaanncceelllloorr’’ss CCoommmmiissssiioonn ffoorr

WWoommeenn ((CCFFWW)),, the University of Tennessee

Elected Vice Chair, Undergraduate Council, the University of

Tennessee

Core Facilities Advisory Committee Member, the University of

Tennessee

Chair, Standing Committee of Events, UT’s Commission for Women

Chair, Standing Committee of Communications, UT’s Commission

for Women

Ex-Officio, UT Commission for Black

2018-2020

2018-2019

2017-2018

Since 2011

2016-2017

Since 2014

2018-2020

2018-2020

2018-2020

Rachel J.C. Chen

of 34

Ex-Officio, UT Council of Diversity and Inter-culturalism

Program Abroad Committee (PAC) Member, the University of

Tennessee

Vol Vision Diversity and Inclusion Working Group Member, the


Faculty Senate Committee (Undergraduate Council), the


Academic Policy, Undergraduate Council member, the University

of Tennessee

Provost Strategic Sub-Committee Member, the University of

Tennessee (UT)

2018-2020

2013-2016

2016-2017

Since 2016

2015-2016

Dec., 2007 –

May, 2008

Mentor, Ronald McNair Post Baccalaureate Achievement Program,

the University of Tennessee (McNair Fellow: Brandon James)

2007


the University of Tennessee (McNair Fellow: Curtis Norman)

2003

Judge, 9th Annual SAEOPP/McNair National Scholars Conference


the University of Tennessee (McNair Fellow: Erin Glenn was selected

as an “Exemplary Scholar”)

July, 2003

2002

Judge, 8th Annual SAEOPP/McNair National Scholars Research

Conference

July, 2002

COLLEGE

Co-Chair, Promotion and Tenure (P & T) Review Committee,

College of Education, Health, & Human Sciences, the University of

Tennessee

Promotion and Tenure (P & T) Review Committee, College of

Education, Health, & Human Sciences, the University of Tennessee

Undergraduate Curriculum Committee, College of Education,

Health, & Human Sciences, the University of Tennessee (UT)

Technology Advisory Committee, College of Education, Health, &

Human Sciences, the University of Tennessee (UT)

Chair, Council on International and Intercultural Education,

2016-2017

2013-2019

2013-2015

Since 2011

2013-2016

Rachel J.C. Chen

of 34

College of Education, Health, & Human Sciences, the University of

Tennessee

Council on International and Intercultural Education, College of

Education, Health, & Human Sciences, the University of Tennessee

2005-2016

Graduate Curriculum Committee, College of Education, Health, &


2004-2005

Technology Advisory Committee, College of Education, Health, &


2002-2008

Senates’ Technology Advanced Committee, College of Education,

Health, & Human Sciences, the University of Tennessee (UT)

Dec., 2004-

2006

University Presidential Teaching Award Nomination Committee,

College of Education, Health, & Human Sciences, UT

DEPARTMENT

Dec., 2004

Chair, Promotion and Tenure (P & T) Committee, Dept. of Retail,

Hospitality and Tourism Management/College of Education, Health,

& Human Sciences, the University of Tennessee

Promotion and Tenure (P & T) Review Committee, Dept. of Retail,

Hospitality and Tourism Management/College of Education, Health,

& Human Sciences, the University of Tennessee

Chair, Search Committee, Lodging/Tourism Assistant/Associate

Professor position, Dept. of Retail, Hospitality and Tourism

Management/College of Education, Health, & Human Sciences, the


Committee, Search Committee, Retail Assistant/Associate

Professor position, Dept. of Retail, Hospitality and Tourism



Director of Graduate Studies, Hotel, Restaurant & Tourism

Management, Dept. of Retail, Hospitality and Tourism



Human Subject Committee Chair, Dept. of Retail, Hospitality, and

Tourism Management/College of Education, Health, & Human

Sciences, the University of Tennessee (UT)

Technology Advisory Committee, Dept. of Sport and Leisure

2016-2018

Since 2007

2013-2014

2012-2013

2005-2010

2002-2016

Dec., 2002 –

Rachel J.C. Chen

of 34

Studies/College of Education, Health, & Human Sciences, UT

July, 2003

Human Subject Committee Co-Chair, Dept. of Sport and Leisure

Studies, the University of Tennessee (UT)

2002 –2003

Search Committee Chair, Internship Coordinator Position in

Recreation and Tourism Management, the University of Tennessee

2001-2002

Graduate Student Committees & Chair, Dept. of Retail, Hospitality

and Tourism Management, the University of Tennessee

2000-present

PROFESSIONAL SERVICES

Board of Director, Visit Knoxville

District Chair, Cheholte Boy Scouts of America (BSA),

Program Chair, Boy Scouts of America (BSA), Cheholte District

Marketing Committee, Visit Knoxville

AAUW UT Representative, The American Association of

University Women (AAUW)

Nominating Committee, Boy Scouts of America, Cheholte District

Director of Education (elected), International Council on Hotel,

Restaurant and Institutional Education (ICHRIE)

Co-Chair, Professional Development Committee, International

Council on Hotel, Restaurant and Institutional Education (ICHRIE)

Chair, Education Committee International Council on Hotel,


Committee, Conference Committee, International Council on Hotel,


Committee, Symposium Review Subcommittee, International

Council on Hotel, Restaurant and Institutional Education (ICHRIE)

Committee, Nominating Committee, International Council on Hotel,


Committee Member, Human Dimensions of Recreational Fisheries,

Texas A & M University, USA

Since 2018

2019

2018

Since 2015

2018-2020

2018-2019

2015-2017

2015-2017

2015-2017

Since 2015

Since 2015

2013-2015

2000-present

Rachel J.C. Chen

of 34

Session Chair, Tourism and Transportation Session, The 24th Recent

Advances in Retailing & Services Science Conference, EIRASS,

Canada

Moderator, Travel and Tourism Session, The 20th Graduate

Conference, Tampa, Florida, USA

Session Chair, Research Trends in Tourism and Hospitality, Euro

CHRIE, Dubai, United Arab Emirates


Conference, Orlando, Florida, USA

June 28, 2017

January 8-10,

2015

October 11, 2008

January 4 & 5,

2008


Advances in Retailing & Services Science Conference, EIRASS, San

Francisco, California, USA

July 2, 2007


Conference, Houston, Texas, USA

January 5 & 6,

2007



Budapest, Hungry

July 12, 2006

Moderator, Travel and Tourism Marketing Session, International

Council on Hotel, Restaurant and Institutional Education, Washington

D.C., USA

July 26, 2006

Session Chair, Consumer and Tourism Session, The 12th Recent


Orlando, Florida, USA

July 22, 2005

Moderator, Hotel Operation and Marketing Session, International

Council on Hotel, Restaurant and Institutional Education, Las Vegas,

Nevada, USA

July 27, 2005

Session Chair, Current Tourism Marketing Issues Session,

International Society of Travel and Tourism Educators (ISTTE), Hong

Kong, China

September 27,

2004

Session Chair, Tourism Session, The 11th Recent Advances in

Retailing & Services Science Conference, European Institute of

Retailing and Services Studies (EIRASS), Prague

July 12, 2004

Session Chair, Geographic Information Systems (GIS) Session, The

11th Recent Advances in Retailing & Services Science Conference,

EIRASS, Prague

July 13, 2004

Rachel J.C. Chen

of 34

Session Chair, Tourism Economics Session, Managing Tourism in

the Global Economy, Melbourne, Australia

December 2,

2003

Moderator, Finance & Accounting Management Session,

International Council on Hotel, Restaurant and Institutional

Education, Palm Springs, CA

August 6, 2003

Moderator, Human Resources Session, International Council on

Hotel, Restaurant and Institutional Education, Palm Springs, CA

August 7, 2003

Moderator, Current Tourism Issues Session, International Society of

Travel and Tourism Educators (ISTTE), Salt Lake City, Utah

October 11, 2002

Moderator, Quantitative Tourism Research Session, International

Society of Travel and Tourism Educators (ISTTE), Salt Lake City,

Utah

October 12, 2002

Moderator, Food Service Operations/Culinary Session, International

Council on Hotel, Restaurant and Institutional Education, Orlando, FL

August 9, 2002

Moderator, Finance/Accounting/Management Session, International

Council on Hotel, Restaurant and Institutional Education, Orlando, FL

August 10, 2002

Chairperson, Transportation and Tourism Session, 40th Annual

Meetings of the Southern Regional Science Association, Austin, TX

April 5-7, 2001

Discussant, County Models Session, 40th Annual Meetings of the

Southern Regional Science Association, Austin, TX

April 5-7, 2001

Discussant, Economics Assessment Session, 36th Annual Meetings of

the Southern Regional Science Association, Memphis, TN

April 17-19,1997

BOOK REVIEWER (2002 – 2005), BUTTERWORTH-HEINEMANN, ELSEVIER,

Haworth Press, and FAIRCHILD BOOKS Publishers

Services to the Industries and Communities

Economic Assessment and Travel Study Consulting, meeting with

the Director of Office of Tourism Development, Pigeon Forge,

Tennessee

November,

2000


the CEO of Knoxville Convention and Visitor Bureau, Tennessee

April, 2001


the CEO of Knoxville Convention and Visitor Bureau (KCVB), Sales

Manager of KCVB, and Director of Marketing and Communications of

KCVB, Tennessee

May, 2001

Rachel J.C. Chen

of 34

Economic Assessment Consulting, meeting with the Superintendent

of the Great Smoky Mountains National Park, Chief of Sources

Management, and Dr. Denial Stynes from Michigan University

June 26, 2001

Research Project Consulting, meeting with the Superintendent of the

Blue Ridge Parkway, Chief of Landscape, and Coordinator of

Accessibilities

July 23, 2001

Professional Meeting & consulting, meeting with the Superintendent

of the Great Smoky Mountains National Park, Chief of Sources

Management, and Taiwan EPA Officials

July, 2002

Professional Meeting & consulting, meeting with the Director of

Dept. of Tourism in Pigeon Forge, Tennessee; re: visitor, trend, and

economic impact

March, 2003

Professional Meeting, meeting with the Commissioner/Assistant

Commissioners of Dept. of Tourism Development, Tennessee; re:

tourism economic impact assessment

March;

September,

2003

Professional Meeting, meeting with the Vice President of DollyWood

Amusement Park, Tennessee; re: marketing research

October, 2003

Professional Meeting & Consulting, meeting with the Managerial

Team of Blandy Inc., Portugal; re: attraction development

March, 2004

Professional Meeting & Consulting, meeting with the Island Tourism

Committee of European Union, Denmark; re: Multi-dimensional

impact model development and attraction development

March, May,

July, and

October, 2004

Professional Meeting & Consulting, meeting with the Vice President

of DollyWood Amusement Park, Tennessee; re: visitor profile studies

April, 2004

Professional Meeting & Consulting, meeting with the President of

Dolly Parton Production and Marketing Director of DollyWood

Amusement Park, Tennessee; re: the trends of amusement parks in the

US and marketing research

Spring and

Fall,

2005-2010

Record of participation in, and description of, seminars and workshops (short

description of activity, with titles, dates, sponsor, etc.); indication of role in seminar or

workshop

Organizer, “Equity, Sexual Harassment Prevention, and Bully-Free

Workplace”, by UT’s Commission for Women and Office of the

November 7, 2018

Rachel J.C. Chen

of 34

Provost, the University of Tennessee

Panelist, Undergraduate Research Seminar, College of Education,

Health, and Human Sciences, the University of Tennessee

Panelist, “Promotion and Tenure Tips” Seminar, College of

Education, Health, and Human Sciences, the University of Tennessee

Organizer and Summit Moderator, 2013 Leadership Summit:

Sustainable Quality of Life, UTK’s Center for Sustainable Business

and Development, ISSE

Organizer, Leadership Summit on Sustainability, UTK’s Center for

Sustainable Business and Tourism, ISSE

Participant, Diverse Faculty Mentoring Workshop, Office of the

Chancellor and Equity & Diversity, the University of Tennessee

Panelist, “Digital Publishing, Tenure, and Open Access”, Hodges

Library, University of Tennessee Libraries, the University of

Tennessee, USA

October 15, 2018

October 3, 2018

October 3, 2013

April 10 & 12, 2012

September 30, 2011

October 26, 2011

Organizer and Forum Moderator, Week of Sustainable Business

and Tourism. Leadership Summit on Sustainability, UTK’s Center for

Sustainable Business and Tourism, ISSE

March 29 to April 1,

2011

Membership

The American Association of University Women (AAUW)

International Council on Hotels, Restaurants, and Institutional

Education (ICHRIE)

Southeast, Central & South American Federation (SECSA

CHRIE)

Update: 2019

rachel j.c. chen, ph.d., che education ph.d. m.s. · 13. international education (2012-2015) 14....

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