ra2013 - brochure
TRANSCRIPT
· Upgrade skills, knowledge and effectiveness digital retail · Gain new ideas and innovations to further succeed in the retail sector· Plan for the future with multiple trend forecast· Compare and evaluate existing retail technology solutions with future solutions across Asia· Understand how to keep the balance between the multi-channel retails that are embarked on· Develop your individual strategies to integrate technology for your business units · Maximizing your data and the customer insights to build loyalty · Assess how your workforce and the people behind the scenes can affect how your customers feel about yourbrand
· Know what can you expect from the next generation stores and what they would mean for your future business · Practical case-studies focusing on your customer experiences and how you can enhance them
· Asia is one of the main entity of the global retail growth, with China as a substantial player· Annual growth of the retail industry for Asia and Australasia is forecasted to average almost 6%· Online sales growth in Asia is expected to grow at the rate of 20% a year · Despite luxury market cited to be a main contributor, casual and sport wear are much demand especially by the
younger customers
QUICK FACTS!
Benefits & Features: Why should you attend?
· Store Managers · Retailers · Brand Owners · Brand Managers · Merchandisers · Technology Managers · General Managers· Marketing Managers· Distributors
From all Retail Sectors mainly:
· Hypermarkets · Departmental stores · Clothing and Garment · Lingerie and Intimate Wear · Accessories · Leather goods · Handbags · Shoes · Jewelry · Home Decor and Furniture· Home Appliances · Cutlery and Cooking Utensils · Food and Drinks
Who Should Attend
Retail Asia 2013 is a two day, triple streamed congress that will cover the specific areas of In-store Experience, Digital Retail and Retail Technologies. The 2 day Congress will provide a platform for retailers of all sorts to discuss business strategies, the management of muti-channels and the details of their operations whether its in-store or online. In addition, the various luncheons and refreshment sessions would provide immense opportunities to network with comrades from different backgrounds and exchange ideas on pertinent issues of the retail industry.
Supported by:
HRDF Claimable! *Subject to PSMB approval
Official Contractor:Luncheon Sponsor:
Educational Track Sponsors:Bronze Sponsors:
Organized by:Co-located with: Endorsed by:
Ministry Of Domestic Trade,Co-operatives And Consumerism,
Malaysia
Silver Sponsors:
12 - 13 November 2013 | Mid Valley Exhibition Center, Kuala Lumpur, Malaysia “Exploring the World where Retail is called therapy”
+603 2600 6000 +603 2600 6116 [email protected] www.retailsolutionsasia.com
Featuring Expert International & Local Speakers:
Giulio XiloyannisManaging DirectorZalora Malaysia
Frederico MannoHead of eCommerce, China & APACeBay Enterprise, Singapore
Tania TaiManaging Director,DIA Brand Consultants Sdn Bhd
Edmund Tan ZehooChief Technical O�cer Zukami Sdn Bhd
Nicholas TanSenior Manager Solutions Development,Fusionex, Malaysia
Samuel MuellerCEO & Co-FounderScandit
James BreezeChief Experience O�cerObjective Asia, Singapore
Oliver Woods Digital Strategist
Damien CummingsRegional Marketing Director,Digital & Social MediaSamsung Asia
Matthew Kuan Manager, Verticals & Solutions Marketing, Asia Paci�c & Middle East Motorola Solutions Asia Paci�c
Paula GoncalvesVice President - Large Enterprise RetailCitiXsys Australia Pty Ltd.
Roy WakimDirector Volume Channel SEASAP
Terry Yee K.S.Vice President of Internet PaymentsGHL Systems Berhad
Mabel WongManager,Metrix Research
Daniel QuahAssistant Manager,Metrix Research
Shashi Murugan Head of Sales - Maxis Managed ServicesMaxis Business Services
Philip YenGroup Head, Emerging Payments, Asia/Paci�c, Middle East & AfricaMastercard Worldwide
Michael LokRegional Sales Director, Southeast AsiaRuckus Wireless
Fadzarudin Shah Anuar Co-founder & Managing DirectorFashionValet.com
David TeohManaging Director Abeo International
Arnaud Morrelleou Director Taf'eel Design House
Jakob GottliebCo-Founderid24
Parul KhannaCTO & PresidentThird Eye Ethical Hackers Society
12 - 13 November 2013 | Mid Valley Exhibition Center, Kuala Lumpur, Malaysia “Exploring the World where Retail is called therapy”
+603 2600 6000 +603 2600 6116 [email protected] www.retailsolutionsasia.com
AGENDA Day One > November 12 > Tuesday
0800
0930
1030
1100
1115
1145
1215
1230
1400
1445
1515
1545
1615
1700
Opening Remarks by Chairperson
Ice Breaking Session
Opening Plenary > Industry Trend: The Online Edge - Why retailers in South East Asia can no longer afford to be offlineGiulio XiloyannisManaging DirectorZalora Malaysia
Pre-Luncheon Address by Edmund Tan Zehoo Chief Technical Officer Zukami Sdn Bhd
Networking Luncheon
Session One
· Does you store concept reflect your desired brand image?· Understanding retail experience design· How can you create a great retail experience? Tania Tai Managing Director, DIA Brand Consultants Sdn Bhd
Session TwoLoyalty, What to Expect Next· · ·
Nicholas Tan
Fusionex, Malaysia
Session Three
· Shopping malls and the current trend in Malaysia·
· How certain tools can be used in planning Mabel Wong Manager, Metrix Research Daniel Quah Assistant Manager, Metrix Research
Session Four
· · · in-store Edmund Tan Zehoo Chief Technical Officer Zukami Sdn Bhd
Session OneDigital Retail Strategy: Rising above the crowd · Understanding the landscape· Driving quality customers· Measuring successFadzarudin Shah AnuarCo-founder & Managing DirectorFashionValet.com
Session Two
Session ThreeContent Marketing: The Secret Weapon Your Business Needs·
·
·
Session OneProven, Tested & Successful· · Retailers· Maximizing revenues using available technologies
David Teoh Managing Director
Session Two
· business
· Realizing strategies through technology·
and IT personnelSamuel Mueller CEO & Co-Founder Scandit
Session ThreeRetail – The Experience is Everything· 5 Key steps of "Great Shopping Experience"· The real game changers in Retailing· engage shoppers
Pacific & Middle East
Session FourMobile POS Technology drives New Age Retail Experience·
·
more· Benefits of having a flexible Mobile POS that operates with a common view in both Online and offline mode· Strategies to enable Retailers of all sizes to deliver a mobile integrated Instore Experience through Android and iOS devices
Paula GoncalvesVice President - Large Enterprise Retail
End of Day 1
Using Eye Tracking to uncover unconscious customer experiences across Retail and Digital Channels· protocols and understand why customers do the
· Choose the right eye tracking methodology and avoid unecessary biases in Omni-channel shopper research· Learn insights from various industries across
James Breeze Chief Experience Officer
Oliver Woods Digital Strategist
Blynk
12 - 13 November 2013 |
+603 2600 6000 +603 2600 6116 [email protected]
Why content is so important for your digital strategy ROIInspiring content examples from business, DJ's and politiciansPractical steps to begin to create effective branded content
12 - 13 November 2013 | Mid Valley Exhibition Center, Kuala Lumpur, Malaysia “Exploring the World where Retail is called therapy”
+603 2600 6000 +603 2600 6116 [email protected] www.retailsolutionsasia.com
AGENDA Day Two > November 13 > Wednesday
0900
1000
1015
1115
1145
1215
Opening Address by Chairperson
Session OneExtended Session: Maximizing ROI from A&P for retail stores
·
· sends the message across Arnaud Morrelleou Director Taf'eel Design House
Session Two
New Age Retail Experience·
·
more· Benefits of having a flexible Mobile POS that operates with a common view in both Online and offline mode· Strategies to enable Retailers of all sizes to deliver a mobile integrated Instore Experience through Android and iOS devices Paula Goncalves Vice President - Large Enterprise Retail Roy Wakim Director Volume Channel SEA SAP
Session ThreeMaintaining customer service levels· · · Benchmarking your customer service strategies with industry leaders
Session OneManaging Omnichannel in Retailing· · · Business Benefits of Omnichannel fulfillment Frederico Manno Head of eCommerce, China and APAC eBay Enterprise, Singapore
Session TwoOnline Payments Service – Yea or Nay· Knowing online payments for eCommerce· Ways to implement online payments· The future of online payments Terry Yee K.S. Vice President of Internet Payments GHL Systems Berhad
Session ThreeWhat we should know about m-Payment and digital wallets?· Is Asia ready for mobile payment?· How digital wallets help consumers and merchants· Where is payment heading next? Philip Yen Group Head, Emerging Payments, Asia/Pacific, Middle East & Africa Mastercard Worldwide
Session Four
· · Knowing your target market to properly set out the
strategy· Increasing the Returns of Investment Damien Cummings Samsung Asia
Session One
· · · business' integrity Parul Khanna CTO & President Third Eye Ethical Hackers Society
Session Two
· · Adding business value through data· Increasing ROI by turning shoppers into customers
Session Three
· Importance of wireless technology to keep up with the customers need· Improving margins using wireless networks · Michael Lok Regional Sales Director, Southeast Asia Ruckus Wireless
1500
1530
1400
1245
Closing Plenary >
Co-Founder id24
Evening Refreshment & End of Congress
Turning the Tables: Consumer Panel Discussion· Customer's Need Vs. Their Wants· Consumer rights - who cares about them?· What makes return customers?
Networking Luncheon
This sesion will encapsulate how you can leverage from your Advertising & Promotions for retail stores. It will also showcase case studies on succesful designs that plays up and attracts customers.
Technical Presentation & Demo: Retail Data SecurityThis session will feature a presentation, followed by a technocal demonstration on how retail data security breaches can be done.
|
Senior Representative, Fusionex, Malaysia
1045
Shashi Murugan Head of Sales - Maxis Managed ServicesMaxis Business Services
12 - 13 November 2013 | Mid Valley Exhibition Center, Kuala Lumpur, Malaysia “Exploring the World where Retail is called therapy”
+603 2600 6000 +603 2600 6116 [email protected] www.retailsolutionsasia.com