ra on-call protocol and emergency...

RA ON-CALL (RAOC) PROTOCOL AND EMERGENCY RESPONSE

LEARNING OUTCOMES

1. GAIN THE ABILITY TO PROVIDE EFFECTIVE AND IMMEDIATE RESPONSE TO CRITICAL INCIDENTS AFFECTING

STUDENTS.

2. GAIN THE ABILITY TO UTILIZE HOUSING POLICY INFORMATION TO ENFORCE THESE POLICIES IN AN

EFFECTIVE AND CONSTRUCTIVE WAY WHILE ALSO UTILIZING PROTOCOL INVOLVED.

3. GAIN THE ABILITY TO OBSERVE AND MANAGE EMERGENCY FACILITY CONCERNS WHILE ASSISTING IN

MAINTAINING A POSITIVE LIVING ENVIRONMENT.

4. GAIN THE ABILITY TO IDENTIFY NEEDS OF RESIDENTS IN CRISIS AND CONNECT THESE RESIDENTS TO

RESOURCES AT TEXAS STATE UNIVERSITY AND THE SAN MARCOS COMMUNITY.

5. GAIN THE ABILITY TO KNOW WHEN TO INVOLVE NECESSARY CONSTITUENTS (RDOC, UPD, EMS, ETC.)

WHILE ON-CALL, WHILE CONFRONTING INCIDENTS, OR WHENEVER ASSISTANCE IS NEEDED.

6. GAIN THE UNDERSTANDING OF THE ROLE OF ETHICS IN THE RESIDENT ASSISTANT POSITION, PARTICULARLY

RESPONDING TO ISSUES OR CONCERNS THAT YOU OBSERVE OR THAT ARE BROUGHT TO YOUR

ATTENTION

PURPOSE OF THE RAOC

• RAOC IS RESPONSIBLE FOR ENSURING SAFETY AND SECURITY FOR THE

RESIDENCE HALL(S) IN WHICH THEY ARE ON-CALL

• WEEKNIGHT SHIFTS ARE 7:00 PM-10:00 AM THE FOLLOWING MORNING

• IF YOU ARE THE RAOC AND HAVE TO LEAVE FOR CLASS BETWEEN 7:30 AM-10:00 AM,

YOU MUST CALL THE NIGHTCAT DESK WORKER TO NOTIFY THEM THAT THE RDOC

WILL NEED TO COVER THE BUILDING FOR THAT TIME

• WEEKEND RAOC SHIFTS ARE 7:00 PM-7:00 PM THE FOLLOWING NIGHT

• RAOC ATTIRE INCLUDES NAMETAG AND CLOSE-TOED SHOES

WHAT ARE RAOC ROUNDS?

• PURPOSE OF ROUNDS: ROUNDS MUST OCCUR FOR THE PURPOSE OF MONITORING THE HALL

ENVIRONMENT AND CHECKING FOR CUSTODIAL AND MAINTENANCE CONCERNS.

• SHOULD BE DONE WITH ON-CALL PARTNER (IF APPLICABLE TO YOUR HALL STAFF)

WHEN ARE RAOC ROUNDS??

• SUNDAY NIGHT THROUGH THURSDAY NIGHT

• ROUNDS HAPPEN THREE TIMES A NIGHT

• 1 ROUND BETWEEN 7:00 P.M. AND 9:00 P.M.

• 1 ROUND BETWEEN 10:30 P.M. AND 12 A.M.

• 1 ROUND BETWEEN 1 A.M. AND 2 A.M.

• FRIDAY NIGHT THROUGH SATURDAY NIGHT

• MINIMUM OF FIVE BUILDING ROUNDS

• 1 ROUND BETWEEN 7:00 P.M. AND 9:00 P.M.

• 1 ROUND BETWEEN 10:30 P.M. AND 12 A.M.

• 1 ROUND BETWEEN 1 A.M. AND 2 A.M.

• 1 ROUND BETWEEN 12 P.M. AND 4 P.M.

• 1 ROUND BETWEEN 4 P.M. AND 7 P.M.

Note that the number of rounds may increase at the discretion of your supervisor

ON-CALL LOG

• RAOC SHOULD COMPLETE THE ON-CALL LOG IMMEDIATELY AFTER EACH BUILDING ROUND

• ON-CALL LOG SHOULD BE SENT TO YOUR RD BY 9:00 AM

• INCIDENT REPORTS SHOULD BE WRITTEN AND SUBMITTED VIA STARREZ IMMEDIATELY AFTER AN

INCIDENT OCCURS

WHAT TO DO ON ROUNDS?

• 7:00 P.M. POST YOUR RAOC SIGN AT THE DESK

• 7:05 P.M. - 7:30 P.M. CALL-IN WITH NIGHTCAT DESK

• KEEP THE RAOC CELL PHONE WITH YOU AT ALL TIMES

• KEEP THE FRONT DESK INFORMED OF YOUR WHEREABOUTS

EMERGENCY CONTACTS FOR RAOC

• UNIVERSITY POLICE DEPARTMENT (UPD): 512.245.2805

• RESIDENCE DIRECTOR ON-CALL (RDOC): 512.757.3645

**DO NOT GIVE OUT THE RDOC NUMBER**

• NEVER CALL/CONTACT THE MAINTENANCE ON-CALL YOURSELF.

ALWAYS CONTACT THE RDOC TO REPORT THE SITUATION.

THE FIVE P’S AND REPORTING UP

• PARAMEDICS

• PARENTS

• POLICE

• PRESS

• PROPERTY DAMAGE

**ANYTIME THAT ANY OF THESE FACTORS ARE IN A RESIDENCE HALL,

THE RA/RAOC SHOULD IMMEDIATELY CONTACT THE RD/RDOC**

WHAT DOES DHRL CONSIDER “PARAMEDICS”?

• A RESIDENT IN YOUR BUILDING IS BEING TRANSPORTED BY EMS FOR A MEDICAL REASON

• EMS OR EMERGENCY PERSONNEL ARE IN YOUR BUILDING ASKING FOR ASSISTANCE

• RESIDENT IS YOUR BUILDING HAS CALLED UPD OR EMS REQUESTING MEDICAL ASSISTANCE

WHAT DOES DHRL CONSIDER “PARENTS”?

• A PARENT IS PRESENT AFTER HOURS AT THE FRONT DESK AND ASKING TO SPEAK WITH RD

• A PARENT IS PRESENT OVER THE WEEKEND AT THE FRONT DESK AND ASKING TO SPEAK WITH RD

• A PARENT CALLS FRONT DESK AND ASK TO SPEAK WITH RD

WHAT DOES DHRL CONSIDER “POLICE”?

• RA HAS CALLED TEXAS STATE UNIVERSITY POLICE DEPARTMENT FOR A REASON

• UPD IS PRESENT IN YOUR BUILDING AND ASKING FOR ASSISTANCE

• SAN MARCOS POLICE DEPARTMENT IS PRESENT IN YOUR BUILDING AND ASKING FOR ASSISTANCE

• TEXAS STATE UNIVERSITY FIRE MARSHALL IS PRESENT IN YOUR BUILDING AND ASKING FOR ASSISTANCE

• SAN MARCOS FIRE DEPARTMENT IS PRESENT YOUR BUILDING AND ASKING FOR ASSISTANCE

WHAT DOES DHRL CONSIDER “THE PRESS”?

• EXAMPLES OF THE PRESS INCLUDE, BUT IS NOT LIMITED TO…

• TEXAS MONTHLY, SAN MARCOS DAILY RECORD, USA TODAY, UNIVERSITY STAR, COMMUNITY IMPACT NEWSPAPER, KTSW

89.9

• DEPARTMENT OF HOUSING AND RESIDENTIAL LIFE, DIRECTOR, DR. ROSANNE PROITE IS THE OFFICIAL

SPOKESPERSON OF THE DEPARTMENT.

• AS AN RA, YOU ARE NOT AUTHORIZED TO SPEAK ON BEHALF OF DHRL TO THE PRESS IF YOU ARE NOT

KNOWLEDGEABLE OR FAMILIAR WITH THE MATERIAL BEING ASKED. PLEASE KEEP IN MIND THE IMPORTANCE OF

CONFIDENTIALITY PRIVILEGED.

• IF PRESS ARRIVES AT YOUR HALL OR REQUESTS INFORMATION ON THE PHONE OR VIA EMAIL, YOU ARE TO

INFORM YOUR RD BEFORE RESPONDING OR ANSWERING. THE RD WILL DETERMINE WHO BEST CAN FULFILL

PRESS REQUEST

WHAT DOES DHRL CONSIDER “PROPERTY DAMAGE”?

• STRUCTURAL DAMAGE HAS OCCURRED IN A RESIDENCE HALL

• A NATURAL DISASTER HAS CAUSED DAMAGE IN A RESIDENCE HALL

• THERE IS MAINTENANCE ISSUE THAT HAS CAUSED DAMAGE TO A RESIDENCE HALL

• LEAKS, OVER-FLOWING TOILETS, ELECTRICAL…

• PROPERTY BELONGING TO A RESIDENT HAS BEEN DAMAGED DUE TO A REASON ABOVE

INFORMATION NEEDED FOR REPORTING UP

• NAME OF STUDENT

• BUILDING NAME AND ROOM NUMBER OF STUDENT

• UNIVERSITY ID NUMBER OF STUDENT

• CIRCUMSTANCES SURROUNDING THE INCIDENT

• ANYTHING OUT OF THE ORDINARY

• UPD CASE NUMBER (IF APPLICABLE)

• TIME/DESTINATION OF TRANSPORT (IF APPLICABLE)

ADDITIONAL THINGS TO CONSIDER WHEN REPORTING UP

• DO THEY HAVE A ROOMMATE? IF SO, WHAT IS THEIR STATUS/INVOLVEMENT?

• IS THERE ANY FLOOR INVOLVEMENT? IF SO, WHAT HAS BEEN DONE TO NEUTRALIZE THE

SITUATION?

• IS THE MAINTENANCE CONCERN IMPACTING THE OVERALL HEALTH AND SAFETY OF STUDENTS?

DOES IT IMPACT THE PROPERTY OF THE UNIVERSITY OR STUDENT?

• COULD THE STUDENT MAINTAIN A GOOD STANDARD OF LIVING AND SAFETY UNTIL

MAINTENANCE PERSONNEL ARE ABLE TO RESPOND?

• HAS A STAFF MEMBER ACTUALLY SEEN THE ISSUE?

• ARE THERE THINGS YOU CAN DO AS A STAFF MEMBER TO ALLEVIATE THE ISSUE?

WHEN TO CALL EMS?

• SOMEONE GOT HURT WITHIN THE HALL

• SOMEONE GOT HURT DURING A HALL EVENT/PROGRAM

• STUDENT IS INTOXICATED AND UNABLE TO TAKE CARE OF THEMSELVES

• OTHER CASES/TIMES WHERE A PERSON NEEDS IMMEDIATE MEDICAL ATTENTION

TRANSPORT**STUDENTS NEEDING MEDICAL ATTENTION

• STEP 1: CALL 911 AND ASK FOR AN

AMBULANCE. UPD WILL ARRIVE WITH OR

PRIOR TO EMS ARRIVING.

• STEP 2: CONTACT RDOC

• STEP 3: SUBMIT AN INCIDENT REPORT VIA

STARREZ IMMEDIATELY

• IN THE EVENT A STUDENT CONTACTS EMS

DIRECTLY:

• STEP 1: GATHER AS MUCH INFORMATION AS

YOU CAN FROM THE ROOMMATE OR

FRIENDS PRESENT

• STEP 2: GET ANY INFORMATION FROM UPD

(CASE NUMBER ALONG WITH INFORMATION

THEY WILL SHARE)

• *AMBULANCE PERSONNEL ARE NOT

ALLOWED TO SHARE INFORMATION DUE TO

HIPPA

SEXUAL ASSAULT

• IF A STUDENT TELLS YOU THEY OR ANOTHER PERSON HAS BEEN SEXUALLY ASSAULTED DO THE

FOLLOWING:

• ENCOURAGE THEM TO GO TO THE HOSPITAL FOR IMMEDIATE CARE

• IF THE SURVIVOR CHOOSES TO, CALL UPD/COUNSELING CENTER/STUDENT HEALTH CENTER

• ASSESS WHAT SUPPORT MECHANISMS ARE IN PLACE FOR THEM

• MAKE SURE STUDENT KNOWS THAT YOU ARE REQUIRED TO REPORT THE INFORMATION TO YOUR

SUPERVISOR AND TITLE IX COORDINATOR

• LET THE STUDENT KNOW THAT THEY CAN FILE A COMPLAINT DIRECTLY TO THE TITLE IX

COORDINATOR

• SUBMIT AN INCIDENT REPORT VIA STARREZ IMMEDIATELY TO YOUR RD

SUICIDAL IDEATION

• IF YOU ARE TOLD ABOUT A SUICIDAL THREAT/IDEATION BY ANOTHER PARTY, IMMEDIATELY

CALL THE RDOC

• IF YOU ARE TOLD ABOUT A SUICIDAL THREAT/IDEATION DIRECTLY, CALL 911 IMMEDIATELY

• CONTACT YOUR RD/RDOC

• CONDUCT QPR

• DO NOT PROMISE THEM CONFIDENTIALITY AS YOU MUST REPORT UP TO YOUR SUPERVISOR

• SUBMIT A INCIDENT REPORT VIA STARREZ IMMEDIATELY

LEAKS/FLOODING PROTOCOL

• STEP 1: PUT YOUR EYES ON THE SITUATION

• CAN THE WATER BE SHUT OFF? (ESPECIALLY WHEN DEALING WITH SINKS/TOILETS)

• HOW FAST IS THE WATER DRIPPING? HOW MUCH WATER IS THERE?

• CAN THE WATER BE CONTAINED BY A BUCKET/TRASHCAN UNTIL MORNING?

• STEP 2: CALL THE RDOC AND DESCRIBE TO THEM WHAT THE LEAK IS DOING

• YOU MAY BE ASKED TO SEND PHOTOS/VIDEO TO THE RDOC

• STEP 3: FOLLOW THE INSTRUCTIONS THE RDOC GIVES YOU

• NOTE: IF MAINTENANCE ON-CALL IS CALLED OUT TO THE INCIDENT, THE RDOC MAY ASK YOU TO

MEET MAINTENANCE IN THE LOBBY, WHILE WEARING YOUR YELLOW SAFETY VEST, AND ESCORT

THEM TO THE ROOM


• SMALL WATER SOURCE:

• TRY TO TURN OFF THE WATER SOURCE AND CONTACT THE RDOC

• USE A MOP TO CLEAN UP STANDING WATER

• LARGE WATER SOURCE/CANNOT TURN OFF WATER:

• CONTACT UPD

• CONTACT RDOC

• BROKEN WINDOW:

• CONTACT RDOC SO MAINTENANCE STAFF CAN BE NOTIFIED TO TEMPORARILY FIX THE WINDOW


• IF WATER IS THREATENING RESIDENT ROOMS

• RAS NOTIFY RESIDENTS SO THAT THEY CAN MOVE ITEMS OFF THE FLOOR AND UNPLUG

APPLIANCES/COMPUTERS

• IF RESIDENTS ARE NOT HOME AT THE TIME OF FLOOD, STAFF SHOULD FOLLOW ROOM ENTRY

PROCEDURES TO MOVE ITEMS OFF THE FLOOR AND UNPLUG APPLIANCES/COMPUTERS

• RAS SHOULD CHECK THE FLOOR ABOVE AND BELOW THE FLOOD FOR WATER DAMAGE

LEAKS/FLOODING AIDS

• WATER SOCKS ARE USED TO QUARANTINE THE WATER; THEY DO NOT SOAK UP THE WATER

• IF THERE ARE FIVE OR LESS WATER SOCKS BEHIND THE FRONT DESK, PLACE A WORK ORDER

• PLUNGERS

• LARGE: TOILET USE

• SMALL: SINKS

• PLACE WORK ORDER FOR WATER SOCKS USED, PLUNGERS USED, OR MOP HEADS USE

• PLEASE PLACE THESE IN A TRASH BAG

BOILER ROOMS

• KNOW THE LOCATION OF THE BOILER ROOM IN YOUR BUILDING

• IF YOU SMELL ANYTHING WEIRD OR GASSY OR YOU SEE SMOKE FROM THE ROOMS, REPORT

IT TO YOUR RD/RDOC

BREAKER BOXES

• KNOW THE LOCATION OF THE BREAKER BOXES IN YOUR BUILDING

• KNOW HOW/WHEN TO TURN THE SWITCHES

PROTEIN SPILL PROTOCOL

• FIND THE DEVOUR BEHIND THE FRONT DESK

• SPRINKLE SOME ON THE PROTEIN SPILL (LIKE YOU WOULD SALT YOUR FOOD)

• DO NOT USE DEVOUR ON THE CARPET OR IN THE SINK

• QUARANTINE THE AREA

• PLACE A WORK ORDER FOR AREA AND EQUIPMENT TO BE SANITIZED

• IF THE AREA IS A PUBLIC AREA AND CANNOT BE QUARANTINED, CONTACT RD/RDOC

MAINTENANCE DIRECT/SCHOOL DUDE

• RA ROLE WITH WORK ORDERS

• EMPOWER RESIDENTS

• HTTP://WWW.RESLIFE.TXSTATE.EDU/

• BE SPECIFIC WITH WORK ORDERS

• TRY NOT TO DUPLICATE WORK ORDERS

• SUBMIT FOLLOW UP WORK ORDERS IF THE WORK ORDER IS MARKED AS CLOSED BUT IS STILL

AN ISSUE

http://www.reslife.txstate.edu/

ITEMS NOT FOR MAINTENANCE DIRECT

• CABLE TV ISSUES—CALL GRANDE COMMUNICATIONS

• GRANDE’S HELPLINE: 512.878.CATS (2287)

• TELEPHONE & ETHERNET—CONTACT ITAC

• ITAC: 512.245.ITAC OR 5-4822

• STUDENT CARD ACCESS ISN’T WORKING—RA SENDS EMAIL TO RD WITH STUDENT NAME AND

STUDENT ID NUMBER

MASTER KEYS PROTOCOL

• YOU SHOULD NEVER MASTER INTO ANY ROOMS WITHOUT PRIOR RD INSTRUCTION/APPROVAL

• KEYS SHOULD BE TAKEN OUT, USED, AND THEN RETURNED IMMEDIATELY

• FOR LOCKOUTS, RAS SHOULD BE USING SPARE KEYS FROM THE KEY BOX

• MASTER KEYS SHOULD NOT BE TRANSFERRED BETWEEN PEOPLE

• IF YOU CHECKED OUT THE MASTER KEY, YOU SHOULD BE THE ONE TURNING IT IN

• IF THE MASTER KEY IS LOST, IT MAY RESULT IN TERMINATION OF YOUR RA POSITION

EMERGENCY DEVICE & ROOM SAFETY INSPECTIONS (EDIS)

• IT IS OUR RESPONSIBILITY TO ENSURE THE EMERGENCY DEVICES ARE FUNCTIONAL AND UP TO

DATE FOR THE SAFETY AND SECURITY OF OUR RESIDENTIAL STUDENTS

• EDIS ARE PERFORMED MONTHLY- IT IS A GREAT TIME TO HAVE CONVERSATIONS WITH YOUR

RESIDENTS WHILE ENSURING THEY KNOW OUR POLICIES AND PROCEDURES

• IN ADDITION TO LOOKING AT EMERGENCY DEVICES, ENSURE RESIDENTS HAVE NO POLICY OR

LEGAL VIOLATIONS. (FOR EXAMPLE, EXTRA FRIDGES OR APPLIANCES, ILLEGAL SUBSTANCES, ETC.)

EDI PROTOCOL

• BETWEEN 10:00 AM-9:00 PM, RA KNOCKS ON DOOR AND INSPECTS ROOM IF AT LEAST ONE

RESIDENT IS PRESENT

• IF ROOM HAS NO SAFETY ISSUES OR POLICY VIOLATIONS, RA INFORMS RESIDENT THAT THE

ROOM IS SATISFACTORY

• RA LOGS ROOM AS SATISFACTORY AND DOES NOT LEAVE A RECEIPT

• IF THERE ARE SAFETY ISSUES OR POLICY VIOLATIONS, RA INFORMS THE RESIDENT THAT THE

ROOM IS UNSATISFACTORY

• RA LOGS ROOM AS UNSATISFACTORY AND LEAVES A RECEIPT WITH INFORMATION INDICATING

WHY THE RESIDENTS FAILED AND FOLLOW-UP INFORMATION

EDI PROTOCOL

• BETWEEN 10:00 AM-9:00 PM, TWO RAS INSPECT ROOM TOGETHER ENSURING NO SAFETY

ISSUES AND POLICY VIOLATIONS ARE PRESENT

• IF ROOM HAS NO SAFETY ISSUES OR POLICY VIOLATIONS

• RA LOGS ROOM AS SATISFACTORY

• BOTH RAS SIGN ONE RECEIPT AND LEAVE THE RECEIPT

• IF THERE ARE SAFETY ISSUES OR POLICY VIOLATIONS

• RA LOGS ROOM AS UNSATISFACTORY

• BOTH RAS SIGN ONE RECEIPT AND LEAVE THE RECEIPT WITH INFORMATION INDICATING WHY THE

RESIDENTS FAILED AND FOLLOW-UP INFORMATION

NO TAILGATING

• CONFRONT PEOPLE WHO TRY TO FOLLOW OTHERS INTO THE BUILDING

• CONFRONT PEOPLE YOU DO NOT RECOGNIZE

• WHAT IS YOUR NAME?

• WHAT IS YOUR ROOM NUMBER?

• WHO IS YOUR RA?

• WHO IS YOUR RD?

• CONTACT UPD WITH THEIR DESCRIPTION IF THEY DO NOT COMPLY WITH YOUR REQUEST.

INFORM YOUR RD

NATURAL DISASTERS

FIRE DRILL PROTOCOL

• ENVIRONMENTAL HEALTH & SAFETY OFFICER WILL PULL THE FIRE ALARM AT A

PREDETERMINED TIME

• RA WORKING THE FRONT DESK WILL GRAB THE WHITE CARDS FROM BEHIND THE DESK

• ALL RAS PRESENT SHOULD HELP DIRECT RESIDENTS TO YOUR EVACUATION LOCATION

• RAS SHOULD WAIT AND SPEAK WITH RESIDENTS WHILE THEY ARE WAITING

• OFFICER WILL TIME HOW LONG IT TAKES FOR THE RESIDENTS TO EXIT THE BUILDING

• WHEN THE OFFICER GIVES APPROVAL TO RE-ENTER THE BUILDING, HELP COUNT HOW

MANY RESIDENTS EXITED THE BUILDING DURING THE DRILL

FIRE ALARM PROTOCOL

• KNOW THE LOCATION OF THE FIRE EXTINGUISHERS IN YOUR BUILDING

• ENSURE THE GAUGES ARE IN THE GREEN

• IF YOU ARE WORKING THE FRONT DESK:

• CONTACT UPD

• GRAB THE WHITE CARDS FROM BEHIND THE DESK

• IF NO ONE IS WORKING THE FRONT DESK, THE RESPONSIBILITY FALLS ON THE RAOC:

• CONTACT UPD

• GRAB THE WHITE CARDS FROM BEHIND THE DESK

• ALL RAS SHOULD BE WEARING THEIR SAFETY VESTS

• HELP DIRECT RESIDENTS TO YOUR BUILDING’S EVACUATION LOCATION

• RA OR RAOC NEEDS TO FILL OUT THE FIRE ALARM/EVACUATION REPORTS/INCIDENT REPORT ON STARREZ

EVACUATION LOCATIONS

Hall Name Location

Angelina Water Tower Fence or Rugby Fence Across Street

Arnold Smith Courtyard

Beretta Commons

Bexar Bexar Parking Lot-Top Level

Blanco Field in front of Building

Bobcat Village Mill Street Parking Lot

Brogdon Commons

Butler Performing Arts Center

Chautauqua Student Health Center Parking Lot

College Inn Health Professions Building

Elliott Alkek Parking Garage

Falls Field in front of Blanco

EVACUATION LOCATIONS

Hall Name Location

Gaillardia Student Health Center Parking Lot

Jackson LBJ Bus Loop

Lantana Concho Mall

Laurel Retama

Retama Laurel

San Gabriel Water Tower Fence or Rugby Fence Across Street

San Jacinto Wood Street Garage

San Marcos Child Development Center

Sayers Field in front of Blanco

Smith Arnold Courtyard

Sterry Concho Mall

Tower Tower Parking Garage-Top Level

BED BUGS PROTOCOL

• CONTACT YOUR RD/THE RDOC IMMEDIATELY

• IF RESIDENTS CAN BAG AN EXAMPLE, IT IS HELPFUL FOR MAINTENANCE STAFF

• MAKE SURE NO ITEMS ARE TAKEN OUT OF THE ROOM TO PREVENT BUGS FROM SPREADING

TORNADO WATCH VS. WARNING

TORNADO WATCH MEANS

CONDITIONS ARE FAVORABLE

FOR A TORNADO TO DEVELOP,

BUT NO ACTUAL TORNADO IS

PRESENT

TORNADO WARNING MEANS A

VISIBLE TORNADO HAS BEEN

SPOTTED

TORNADO WATCH PROTOCOL

• KEEP AN EYE ON YOUR NOTIFICATIONS FROM TEXAS STATE UNIVERSITY/UPD AND YOUR RD

• IF YOU OR YOUR RESIDENTS FEEL MORE COMFORTABLE GOING TO A TORNADO SHELTER

LOCATION, YOU SHOULD DO SO

TORNADO WARNING PROTOCOL

• IF A TORNADO WARNING IS ISSUED FOR THE SAN MARCOS AREA, NOTIFY RESIDENTS

TO TAKE THE FOLLOWING ACTIONS:

• TAKE SHELTER IN THE HALLWAY, BATHROOMS, COMMON AREAS, ETC.

• GATHER TOWARDS THE MIDDLE OF THE HALLWAY

• COVER HEAD

• AVOID BEING NEAR ANY LARGE AREAS OF GLASS (HALLWAYS ARE SAFEST)

• STAY ALERT FOR ANY INSTRUCTIONS FROM UPD SHOULD EMERGENCY

EVACUATION PROCEDURES BE NEEDED

EARTHQUAKE PROTOCOL

• IF YOU ARE INSIDE A BUILDING:

• STAY WHERE YOU ARE UNTIL THE SHAKING STOPS. DO NOT RUN OUTSIDE. DO NOT GET IN A DOORWAY.

• DROP DOWN ONTO YOUR HANDS AND KNEES SO THE EARTHQUAKE DOESN’T KNOCK YOU DOWN.

• COVER YOUR HEAD AND NECK WITH YOUR ARMS TO PROTECT YOURSELF FROM FALLING DEBRIS.

• HOLD ON TO ANY STURDY COVERING SO YOU CAN MOVE WITH IT UNTIL THE SHAKING STOPS.

EARTHQUAKE PROTOCOL

• IF GETTING SAFELY TO THE FLOOR TO TAKE COVER WON’T BE POSSIBLE:

• IDENTIFY AN INSIDE CORNER OF THE ROOM AWAY FROM WINDOWS AND OBJECTS THAT COULD

FALL ON YOU

• IF YOU ARE IN BED WHEN YOU FEEL THE SHAKING:

• STAY IN BED AND COVER YOUR HEAD AND NECK WITH A PILLOW

• IF YOU ARE OUTSIDE WHEN YOU FEEL THE SHAKING:

• MOVE AWAY FROM BUILDINGS, STREETLIGHTS, AND UTILITY WIRES. “DROP, COVER, AND HOLD ON.”

STAY THERE UNTIL THE SHAKING STOPS

BOMB THREAT PROTOCOL

• IF A BOMB THREAT IS RECEIVED BY TELEPHONE, DO NOT HANG UP ON THE CALLER. QUIETLY

ADVISE A COWORKER TO USE ANOTHER LINE TO CALL UPD AT 911. IF THE CALLER HANGS UP,

CALL UPD FROM ANOTHER PHONE IN CASE THE CALLER TRIES TO CALL BACK.

• DURING THE CALL, TAKE NOTE OF AS MUCH OF THE FOLLOWING AS POSSIBLE:

• TIME CALL IS RECEIVED

• EXACT WORDS OF WHAT IS BEING SAID

• BACKGROUND NOISES

• CALLER’S VOICE (ASSUMED AGE, GENDER, TONE, INFLECTION)

• WHAT TIME THE CALLER SAID THEY WILL SET OFF OR DETONATE BOMB

• LOCATION OF BOMB

• DESCRIPTION OF BOMB

• REASON PERSON PLACED THE BOMB

BOMB THREAT PROTOCOL

• NOTIFY UPD IMMEDIATELY

• THE DECISION TO EVACUATE THE BUILDING WILL BE MADE BY THE SENIOR DHRL OFFICIAL AT

THE SCENE AND UPD

• IF EVACUATION IS NECESSARY, STAFF MEMBERS WILL FOLLOW THE HALL EVACUATION PLANS

• NOTIFY YOUR RD/RDOC AFTER HAVING NOTIFIED UPD

• IF THE BOMB THREAT IS RECEIVED VIA EMAIL, FACE BOOK, WRITTEN NOTE, CONTACT UPD

IMMEDIATELY (HAND WRITTEN NOTES SHOULD BE HANDLED AS LITTLE AS POSSIBLE)

Alcohol / Alcohol Container Response:

Type of Incident: Contact RDOC: RA Contact UPD:

RA Writes Incident /

Informational Report:

RDOC Contacts MOC or

COC: RDOC Contacts ADOC: Follow Up:

Alcohol / Minor (resident not

present)

NO; RA takes picture and

disposes of alcohol and

containers

NOYES; make sure to email

pictures to building RDNO NO

YES; by RA and RD of

building

Alcohol / Minor (resident

present)

YES; after UPD has responded

or if need assistance

YES; RA should not leave room

to call; UPD should be

contacted first

YES; make sure to email

pictures to building RDNO NO; unless arrested


building

Alcohol / of age (resident

present or not present)

YES; except for BCV (refer to

policy in SRR)

YES; UPD should be contacted

first; except for BCV (refer to

policy in SRR)

YES; except for BCV (refer to

policy in SRR)NO NO; unless needed


building

Severe Intoxication YESYES; UPD should be contacted

first YES If needed

if transported or

arrested


building

Drugs:


RA Writes Incident /

Informational Report:



Drugs YES

YES; contact UPD first and

wait for UPD before

responding

YES NO YES; if arrestedYES; by RA and RD of

building

(Potential) Dealing or

Selling of DrugsYES

YES; if large amount of drugs

are confirmed, call UPD first

and wait for UPD before

responding; if already in the

space, stay in the space if safe

YES NO YES; if arrested YES; by RD of building

Emergency Medical Services Response:


RA Writes Incident / Informational

Report:



Ambulance On-Site YES YES; if UPD is not already present YESNO; unless bodily fluid is

exposedYES; if transported


building

Emergency Medical Responds/

No TransportYES; call RDOC first

NO; EMS/UPD has already been

contacted in this scenarioYES

NO; unless bodily fluid is

exposedNO


building

Emergency Medical Responds/

TransportedYES

NO; EMS/UPD has already been

contacted in this scenarioYES

NO; unless bodily fluid is

exposedYES


building

Severe Injury YES YES; call UPD first YESNO; unless bodily fluid is

exposed

YES; if transported or

depending on nature of

injury


building

Mental Health Concern / Issue /

CrisisYES

YES; if fear of life or others is

present, contact UPD firstYES NO YES; if transported


building

Overdose YES YES; call UPD first YESNO; unless bodily fluid is

exposedYES; if transported


building

Type of Incident: Contact RDOC: RA Contact UPD: RA Writes Incident / Informational Report: RDOC Contacts MOC or COC: RDOC Contacts ADOC: Follow Up:

Arrest YES NO; UPD is already involved YES NO YES YES; by RD of building

Bedbugs

YES; contact RDOC immediately and

make sure resident(s) and all cloth

materials involved stay in infested space

NO YES YES; MOC YES YES; by RD of building

Bodily Fluid Spill YES NO YES YES; COC NO YES; by RD of building

Bomb Threat YES YES YES NO YES YES; by RD of building

Death of Resident Family or Close

FriendYES

YES if death happens on campus or if

someone needs mental support; RD will

contact appropriate resources if off-

campus

YES NO Depending YES; by RD of building

Death of Resident YES

YES if death happens on campus or if

someone needs mental support; RD will

contact appropriate resources if off-

campus

YES NO YES YES; by RD of building



Report: RDOC Contacts MOC or COC: RDOC Contacts ADOC: Follow Up:

Elevator Problems YES RDOC will call if necessary YES YES; MOC NO YES; by RD of building

Actual Fire (building evacuates) YES YES; contact UPD firstYES; RA will fill out Fire Report as

well

YES; MOC & COC depending

on needsYES YES; by RD of building

Fire Alarm for Entire Building

(building evacuates but no fire)YES YES; contact UPD first YES NO Depending YES; by RD of building

Alarm Going Off (one room or

apartment/ front desk panel

alarm)

YES; but check alarm system first

so you can report what it saysYES if instructed by RDOC YES YES; if needed NO YES; by RD of building

Harassment YES YES; contact UPD first YES NO Depending YES; by RD of building

Hazing YES YES YES NO Depending YES; by RD of building

Missing Student YES YES; contact UPD first YES NOYes depending how long

student has been missingYES; by RD of building



Report: RDOC Contacts MOC or COC: RDOC Contacts ADOC: Follow Up:

Parent Notification YES NO; unless RDOC says otherwise YES NO Depending YES; by RD of building

Physical Altercation YES YES; contact UPD first YES NO; unless bodily fluid is exposed YES; if arrestedYES; by RD of building and

DOS

Power Goes Out YES NONO; unless otherwise clarified by RD of

building

Depending; this would be a city

issue

YES if out for longer than 4

hoursYES; by RD of building

Resident Victim of Crime YES YES if resident shares information YES NO Depending on situation YES; by RD of building

Roommate Conflict If needed NO YES NO DependingYES; by RA (and RD of

building if needed)

Sexual Assault YES YES; contact UPD first YES; and fill out a Title IX Report as well NO YES YES; by RD of building

Stolen Property / Theft If needed YES YES NO Depending YES; by RA

Verbal Altercation If needed If needed YES NO NO YES; by RA

Weapon (exposed) YES YES; contact UPD first YES NO YES YES; by RD of building

Weather, natural or other disaster If needed NO Depending Depending Depending YES; by RD of building

ra on-call protocol and emergency...

Documents