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Focal Care Limited t/a Caremark (Barnsley)

4/1/2015

Assessed List

1

About Our Services:

Caremark Barnsley provides support to people who wish to enjoy an ordinary life

participating in everyday social activities and daily living tasks in the community

they live in.

We listen to you and take time to understand what’s important to you, thinking

about your aspirations and needs. We plan with you to make sure your wishes are

considered and encourage you to make choices about how you want to live your

life.

We support people of all ages who have Physical Disabilities, Learning Disabilities,

people with Autism and Mental Health problems, providing opportunities to enjoy a

fulfilling life.

By listening to what you want, giving you advise on what activities are available in

your community, we can plan together to ensure the support is flexible for you,

when you want, as often or little as you want. Whatever we plan together with you,

it can be changed as your wishes change and your life progresses.

Examples of activities we can help you to do:

• we can help you make arrangements or come with you to go out with friends

or family.

• go with you on leisure activities such as:

Swimming

the gym

horse riding

fishing

2

• attending community groups with you

• take you to sports events such as a football or a cricket match

Helping you with your hobbies and interests, attend classes with you.

• If you love to shop we can arrange a shopping trip to the local shops or a

large out of town shopping centre. We can arrange transport and come with

you.

If you want a companion to come with you to the doctors or hospital

appointments, we can arrange travel and come with you.

3

• help you with your daily living tasks, such as organising your budgets for bills

and household finances. Help you to plan your weekly spending and bill

paying.

Support with life skills, such as meal planning, cooking and help to do

practical household tasks, such as cleaning.

• Maybe you have a family member who is your carer and they need a little

time to themselves. We can help you, whilst they have a break away for a

short time or longer periods of time if you wish.

4

Everything we do is arranged with you, around your wishes to make sure you are in

control of your life. We recognise that we all wish to enjoy life and do the things that

are important to us. No matter how little time is needed we provide help that is

personal to you.

o We enable you to do the things that are important to you

o Encouraging you to DO rather than us DOING for, giving you a

sense of achievement and self-esteem.

Our support is available every day of the week at all times. We have no set start

and stop times, life goes on all day, every day and we can be there to help you,

morning, afternoon, evening and night, whatever, whenever for however long you

wish.

You can buy a block amount of time per week to use as you wish or arrange regular

time periods of support from 30 minutes to as long as you wish. We will help you

decided what fits best with your life.

To contact us

Telephone: 01226 242858

Our address is:

Unit 8b Redbrook Business Park, Wilthorpe Road, Barnsley S75 1JN

Email: [email protected]

mailto:[email protected]

5

Safeguarding (Staying safe)

We act responsibly in protecting and detecting threats to people’s human rights and safety, encouraging you to raise concerns you have about your safety or the safety of someone else. Working with other agencies and the safeguarding team, our staff are trained, enabling them to recognise actual or suspected abuse. You should speak directly to your support worker about any concerns or one of our supervisors, registered manager or Directors of the service. We will make you to feel comfortable in raising concerns no matter how low level they may appear to you, listening and treating your comments in the strictest of confidence, with dignity, listened to and assisted in every way. If you do not wish to talk to one of our team or wish to raise a concern anonymously, we can direct you to an advocate, a support group or someone independent who can listen to your concerns.

6

Quality

Our service is flexible to the needs and choices of the individual using it. We ensure people make choices free from discrimination enjoying equality, encouraging and supporting people to take safe risks, reaching their aspirations. We spend time to match a support worker with you, taking account of your needs, wishes and personality. Where appropriate we adopt an ‘enabling’ approach, assisting you to do rather than doing for, improving your independence, building your confidence.

Through regular reviews, looking at what’s working for you, what you wish to change and what else is possible, we ensure that the support you get continues to get better and meet your needs and expectations. We evaluate and enhance our service by consulting customers, families, friends and

advocates, through open forums and confidential surveys,

We ask what and how they would like our service to be, acting on feedback, making

changes to how we do things.

7

Service User Involvement

We encourage involvement from customers through surveys and service user forums:

What’s working well?

What would you change?

What could we do differently?

What other support could we offer?

We listen to feedback, looking for trends in what people are saying. In a recent survey some of our customers said they would like regular newsletters telling them about what we are doing and what services are available in the community. From this we have developed a quarterly customer newsletter that is available in easy read versions. We involve service users in recruitment of support staff, ensuring potential candidates are able to support their aspirations, matching personalities. One service user had a specific need to attend a gym for rehabilitation needing a knowledgeable person to assist them. We found a support worker for them and now offer this service to other service users. Our service is shaped by the people who use it.

8

What people have said about our service

I have been really impressed with

the effort made to get to know my

daughter. A great deal of care was

taken to match the right person for

her.

The management went above and

beyond to find the right support

worker for my disabled son.

(Customer Letters)

9

My support was only short term to

enable me back to full mobility, but you

did a fantastic job and I will miss you.

(Card from service user)

Rebecca has built an excellent

relationship with EW. She has

supported her to indicate her choices

both in forms of letters and now in

person at a meeting

(Email from Case Manager)

The support you give helps me

to access the community, which

I couldn’t do without you.

I am able to attend college

which is important to me.

(Outcome Review Meeting)

10

Friendship and meaningful relationships Outcomes As indicated in the Information Section, please complete where relevant the type of service you are providing and tick the box relevant to who you are providing the service for.

Physical Disability

Mental Health Learning Disability

Autism Other Vulnerable Adults

√ √ √ √ √

Outcome Box

We can support you to maintain your social inclusion and relationships with friends in

the community and far away.

We can arrange outings and trips such as:

Going to meet friends for a coffee, a meal,

shopping

Going to social groups, church, book clubs,

activity evenings relating to your personal

interests.

Come with you, arrange transport, or simply

accompany you whilst you gain confidence to go on your own.

Attend family occasions, parties, weddings, coming with you and arranging

transport.

a day at the seaside with friends,

a weekend away and come with you if you need support.

11

Having extensive knowledge about what is going on in the area, we can suggest

activities and groups to attend, in order for you to build friendships and relationships.

We can help you stay in touch with friends far away via the internet, connecting via

video calls using your own or our equipment.

12

Leisure Outcomes As indicated in the Information Section, please complete where relevant the

type of service you are providing and tick the box relevant to who you are

providing the service for.

Physical Disability



√ √ √ √ √

Outcome Box

Following your enquiry we work with you to establish what your capabilities, needs and

aspirations are. We supply information on what leisure facilities and activities are

available and listen to what you would like to achieve.

Our relaxed approach ensures we capture important information, wishes and any

concerns, considering risks and your wellbeing.

The choice is yours… do you want to:

participate, play a game

learn a new activity

improve fitness and wellbeing

attend and watch a sport or leisure activity

13

We can help you arrange it, accompany and take you to the activity

Some Examples:

Bowling

Cinema / Theatre

Restaurant

Football

Swimming

Fishing

Beauty (Nails & Hair)

Cookery Classes

Art Classes

Visit Museum

Libraries

Garden Centres – flower shows

Music Concerts

We review your support with you on a regular basis, focussing on what CAN be

achieved, considering further opportunities, making adjustments as required, feeding

back progress to all involved.

14

Volunteering Outcomes As indicated in the Information Section, please complete where relevant the



Physical Disability



√ √ √ √ √

Outcome Box

We can help you to find volunteering opportunities in the community. We have good

links with the Rotary Club and Voluntary Action Barnsley’s Volunteer Centre and are

able to work with you in finding opportunities that best meet your requirements.

Examples may be:

Helping at charity events, such as the hospice activity days, Alzheimer’s

memory walks, cancer awareness days, Rotary Club disabilities games

Working with the elderly, doing voluntary work such as shopping, domestic

help

Local employees, learning new skills, administration, and data input.

Working with the Barnsley food bank, delivering food parcels

15

We are able to come along with you and support you at any of these events,

activities, workplaces and assist with transport. We can support you in making

arrangements and applying for volunteering opportunities.

We will find out what your interests are, what your aims are and discuss with you

what type of volunteering would best help you reach them.

16

Transport/Mobility Outcomes As indicated in the Information Section, please complete where relevant the



Physical Disability



√ √ √ √ √

Outcome Box

Your mobility potential is important in enabling you to access the community and

enjoy social inclusion. Our support worker spends time with you to develop a risk

management plan, considering the environment and access options, finding the

most appropriate level of support needed to safely use transport

We will consider with you:

‘ability’ – what CAN be achieved

level of accompaniment on journeys

how to make safe decisions

transport options

mobility aids appropriate to your choice of travel

Involvement of professionals such as Occupational Therapists

17

We can provide transport to any activity you wish to attend:

That can be in our support workers vehicle or accompanied in specialist mobility

vehicles, on public transport or taxis. Whatever your choice, we help to arrange and

support you throughout.

We review how you are achieving your outcomes at regular intervals with you,

considering progress and appropriate options, to ensure we are meeting your

expectations.

18

Health Awareness/Promotion of Emotional Wellbeing Outcomes As indicated in the Information Section, please complete where relevant the



Physical Disability



√ √ √ √ √

Outcome Box

We provide help and advice enabling you to take control over your lifestyle.

Consideration of your health history and wellbeing, taking account of the

sensitivity of information in order to establish an understanding of your wishes,

respecting your lifestyle choices.

We enable you to make informed choices, considering risks, supporting you to

access specific health and wellbeing groups and activities:

Together we plan steps to achieve your goals, looking at:

support functions such as:

19

Barnsley Health Trainers

Dieticians

Smoking support groups

Stroke awareness

Walking & Cycling groups

joint partnership working with specialist health professionals

short / long term well-being targets

help agree personal commitments to achieve outcomes:-

o What can I do? o What will I do? o How will I do it? o How will I know I am achieving it?

We conduct reviews to provide a system to make changes and monitor progress

20

Enablement Outcomes As indicated in the Information Section, please complete where relevant the



Physical Disability



√ √ √ √ √

Outcome Box

Working with you to lead an independent and fulfilling life. We provide support

that contributes to your recovery, helping you to DO rather than doing for you.

We agree outcomes that are progressive and achievable by coaching &

encouraging, building your confidence.

Together we consider your existing abilities, helping you make choices over the

level of support, respecting your personal preferences,

A support worker will assist you to;

Regain life skills:

Cooking / meal planning or baking with you

Light exercise

Going Walking, or to the Gym or Hydrotherapy with you.

Community access

Accompany on outings / social events

21

Our support workers are trained in enabling techniques, respectful of your current

abilities, looking at what can be achieved. We agree Staged outcomes that enable

you to reflect on what has been achieved, giving confidence to try other activities.

We conduct regular reviews focussing on positives, enabling outcomes to be

achieved.

22

Education/Training Outcomes As indicated in the Information Section, please complete where relevant the



Physical Disability



√ √ √ √ √

Outcome Box

Following enquiry to support you to access education or training we establish your

specific requirements, capabilities, aspirations and barriers. We provide

information of education choices in the community, researching available

opportunities that meet your aspirations and are available at times suitable to you.

Together we consider any barriers and how we can overcome those considering:

access

transport

adaptations

supporting aids

welfare facilities

23

risk management

course content (practical elements that may pose a barrier)

We can:

attend with you to ensure any personal needs can be supported

support you to get there arranging transport and accompanying where

appropriate

support you at home accessing the internet for research and courses on line

accompany you to libraries / book shops for research and course materials.

attend out of college social groups with you

support discussions with training providers / college in terms of their

responsibilities, understanding policies and risk management.

Success against outcomes can be demonstrated through improved knowledge, self-

esteem and evidenced attendance, award and certification where appropriate.

24

Life skills including /budgeting and financial management outcomes As indicated in the Information Section, please complete where relevant the



Physical Disability



√ √ √ √ √

Outcome Box

We can help you re-establish and or develop new life skills giving you a platform

to live an ordinary life, independently in the community.

We work with you to understand your aspirations and concerns in achieving them.

You have choice and control over our level of input and your lifestyle.

By selecting specific tasks, first steps are agreed and reviewed together; ensuring

small achievements are recognised quickly.

Typical support with:

organising weekly household budget

storing post and important documents

organise bill payments

planning weekly / monthly spending

create a key contacts list (doctors / emergency services / utility companies /

family and friends)

create a weekly ‘things to do’ calendar (include booking health appointments,)

25

produce daily meal planners – giving

you ideas of food / ingredients to buy

assist with meal preparation

develop your cooking skills

using the internet to find information or contact friends/ relatives via video call

26

Housing related support outcomes As indicated in the Information Section, please complete where relevant the



Physical Disability



√ √ √ √ √

Outcome Box

Housing related support extends to marginalised, excluded groups across the

community. Equality and diversity impacts are considered during our initial

needs assessment and throughout the service.

We treat you with respect and dignity, encouraging you to risk manage your life,

balancing safety with aspirations to make informed choices. We work in partnership

with third parties and professionals in developing a joined up service supporting

you:

housing associations

tenancy professionals

debt agencies

domestic violence support groups

Our service includes Low Level Interventions setting short term goals, building

relationships required for daily living, helping with:

maintaining tenancy agreements

Landlord arrangements

Understanding how to manage a home

27

We can accompany you to meetings with

associations to support you in

understanding your entitlements and advise

you on where to obtain information.

Confidentiality is critical, dealing with

sensitive information; our support workers

acknowledge their responsibility in

safeguarding people, raising concerns

through a risk free process.

28

Other Outcomes As indicated in the Information Section, please complete where relevant the



Physical Disability



√ √ √ √ √

Outcome Box

We provide support service enabling vulnerable people to participate in ordinary

community activities. Our service is developed by the people who access it by listening

to what people need. Anything is possible by understanding your specific needs,

working together in shaping, planning and reviewing your support.

Our service extends to people with:

Acquired brain injuries

Motor neurone disease

Complex health conditions

We also provide:

Companionship:

We establish your individual personality, enabling us

to best match a support worker to you. This

promotes professional and personalised relationships,

developing confidence, trust, enabling you to

participate in activities that once seemed impossible.

We can provide a weekly social visit in your home or

to attend ad hoc outings

29

Respite:

Family members, main carers are so dedicated

in supporting people, they themselves become

vulnerable, becoming socially excluded with

deteriorating wellbeing. We can agree a plan for

regular respite periods setting outcomes,

reviewed by all.

30

Information Relating to the Costing Model

It is important for providers to demonstrate transparency in relation to their costs and

to ensure that the service provides value for money. This information will be

essential to Service Users and families, Commissioners and others, when they are

making their decisions. Likewise where the Council purchases a service on behalf of

an individual using the assessed list procurement guidelines will apply.

Care Managers / Co-ordinators have a duty through this process to ensure that a

service offers value for money and will undertake a check against other provision of

the same or similar where it is deemed that that provision could meet the individual’s

needs.

Below are some benchmarking examples and a guide in relation to activities.

Please note that these examples are a guide only and costs should be appropriate to

the service being delivered.

Type of service Cost Any additional cost / info

Low level preventative

and early intervention

services

A nominal fee ranging

from less than £1 up to

£7.50

Individual support 1:1 From £7:50 -£13.85 per

hour

Costs should be flexible to

reflect changing needs.

Building based activity

From £7:00 -:£10.00 per

hour

Covering a range of

activities including those

facilitated by sessional

workers and including

building costs.

Community group

activity

Ranging from £5.00 -

£15:00

The hourly cost should

reflect the level of support

required and the

venue/activity

Specialist service

£45 - £95 per day

This may include provision

requiring highly skilled and

experienced staff offering

intensive interventions for

example head injury

rehabilitation services.

31

Cost: Based on the table above please tell us how much each part of the service cost?

N.B. It should be very clear to all how the cost relates to the achievement of the identified outcomes and whether there are any

additional or reducing costs.

Costing Model

Type of Service Cost Any additional cost / info

Low level preventative

and early intervention

services

£13.25 per hour (daytime and evenings up to 11pm) £14.25 per hour (overnight)

This is a flat rate Monday to Sunday and Including Bank Holidays For low level preventative calls you can buy just 30 minutes call for £6.63 Alternative for nights if you wish someone to sleep over to support you through the night is a set fee of £90.00 per night.

Individual support 1:1

£13.25 per hour (daytime and evenings up to 11pm) £14.25 per hour (overnight)

This is a flat rate Monday to Sunday and Including Bank Holidays Note: any travel costs incurred during outings must be met by the customer. For example Taxi / Bus fares. Mileage going out in a support workers vehicle is charged at 25p per mile.

Building based activity N/A

Community group activity n/a

Specialist service: £14.10 per hour (daytime up to 11pm) £17.00 per hour (overnight)

This is a flat rate Monday to Sunday and Including Bank Holidays Note: any travel costs incurred during outings must be met by the customer. For example Taxi / Bus fares. Mileage going out in a support workers vehicle is charged at 25p per mile.

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