qvi club training presentation qnet - english (updated 9 sept 2011)
TRANSCRIPT
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• Holiday product line of QNet
• Explore your world and experience the
beauty of different cultures, traditions
and ways of life
• Always at affordable prices
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• Unforgettable travel memories throughVacation Membership: Fun, flexible and
long-term value
QVI Club Membership
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Two-week vacation every yearFor 30 years
Occupancy
-For 2 people in a Standard Room-For up to 4 people in Home Resortsand selected Limited Collection andXchangeWorld resorts
A total of 60 weeks(420 nights)
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One-week vacation every yearFor 30 years
Occupancy-For 2 people in a Standard Room-For up to 4 people in Home Resortsand selected Limited Collection andXchangeWorld resorts
A total of 30 weeks(210 nights)
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One-week vacation every two yearsFor 30 years
Occupancy
-For 2 people in a Standard Room-For up to 4 people in Home Resortsand selected Limited Collection andXchangeWorld resorts
A total of 15 weeks(105 nights)
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One-week vacation everyalternate yearFor 10 years
Occupancy-For 2 people in a Standard Room-For up to 4 people in HomeResorts and selected LimitedCollection and XchangeWorldresorts
A total of 6 weeks with the 6th weekutilised any year during the membership(42 nights)
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One-week vacation everyalternate yearFor 5 years
Occupancy-For 2 people in a Standard Room-For up to 4 people in Home Resortsand selected Limited Collection andXchangeWorld resorts
A total of 3 weeks(21 nights)
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What Do You Get?
Great vacations for 5 to 30 years at today’s prices
• An exclusive selection of QVI Club Home Resorts
and Limited Collection Resorts
• An exclusive membership to XchangeWorld that
will take you to exciting destinations worldwide• A premium selection of Exclusive Boutique Collection
resorts under XchangeWorld
• Transfer membership to children, grandchildren and
other loved ones
• Share or gift vacation memberships to family, friends
and associates
• Receive regular updates on promotions, new
resorts, special offers and other information
through eNavigator and other eCommunications.
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Note: Tax, services or utilities related charges, or all-inclusive charges, may be applicable at selected properties and resorts
USD 77 per night!
Example:
Diamond Club Vacation Membership USD 13,040
Cost per room/night USD 31(USD 13,040 / 420 nights)
Usage Fee/night USD 29(USD 200 per week)
Xchange Fee/night (XchangeWorld resort bookings) USD 17(USD 118 per week)
You pay only
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Your options:
Your holiday week entitlement
for 2011(e.g. December 2011)
Pay usage fee and utilise your week at any QVI
or XchangeWorld property or resort now
Pay usage fee before 31 December 2011 tosave/bring forward to 2 more years – valid for
use until 2013
No need to pay usage fee if not used/saved
- Only forfeit your holiday week for this year
- Your membership is still intact;
unlike other clubs
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Holiday Week(s) Entitlement
• For members who join between 1 Jan and 30 Sep of each year, their
annual entitlement will start in the year they joined
• For members who join between 1 Oct and 31 Dec of each year, their
annual entitlement will start in the following year
WEEK(S) ENTITLEMENT
01 Jan ‘11
When does yourentitlement
begin?
30 Sep ‘11
WEEK(S) ENTITLEMENT
01 Oct ‘11 31 Dec ‘11
Entitlement starts in 2011 Entitlement
starts in 2012
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Holiday Week(s) Use Period
• Holiday week(s) entitlement is to be utilized within the original year of
occupancy
• Within 2 years before the end of the ANNIVERSARY month
• Usage fees (US$200* per week) must be paid prior to use
ENTITLEMENT WEEK
01 June ‘11
When can youuse your 2011’s
entitlement?
USE PERIOD
31 May ‘13
* Usage fees will be increased from 1 Oct 2011
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Save & Borrow Holiday Week(s)
• Save or borrow weeks from one year to another
• Save up to a maximum of 2 years
• Borrow 1 year in advance
• Usage fees must be paid for all holiday week entitlements
•Creates maximum flexibility in planning for your holidays
2 0 1 1 &2 0 1 2
E N T I T L E ME N T
4 weeks of vacation
in 2013
2 0 1 3
E N T I T L E ME N T
2 0 1 4
E N T I T L E ME N T
Save up to 2 years Borrow 1 year in advance
(Not necessarily consecutively or in the
same resort, and subject to availability)
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Managing your Week(s)
• ‘One week’ means eight (8) days, seven (7) nights
• Option to take 2 short holidays at 2 different locations instead of 1
• Split your week into a 3-night or 4-night stay!
•Available in participating properties and resorts in Indonesia,Thailand, Malaysia, Philippines, China, India, Turkey and U.A.E
currently
• List of participating properties and resorts is available at
http://www.xchangeworld.com/xplore_splitweeks.html
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Cape Town The Centurion All Suite Hotel
Turkey Dogan Hotel
Bangkok Grand Tower Inn
PhuketPatong Tower Condominium
Koh Samui Prana Resorts & Spa
Pattaya Chateau Dale Resort
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Prana Resorts & Spa - Koh Samui, Thailand
• A combination of stunning nature, beautiful
Thai-inspired accommodation and wholesome
vegetarian cuisine
• Eco-friendly boutique resort which uses only purifiedand energised water
• Powered by electricity harnessed by solar panels
• Elegantly designed rooms, all with lush garden views.
Sea View rooms are available for upgrade for a feesubject to availability.
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Grand Tower Inn – Bangkok, Thailand
• 5 minutes away from the famous Chatuchak
Weekend Market
• All units are Standard Rooms, spacious, and can
comfortably accommodate up to four people
• Each unit comprises one bedroom, living room,
dining area, bathroom and a mini kitchen
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Chateau Dale Resort – Pattaya, Thailand
• Located between the famous Thai resort city of
Pattaya and the fabulous Jomtien Beach
• Perfect spot for water sport activities like swimming,
wind surfing, parasailing, water-scooter riding andwater-skiing
• All units are Standard Rooms and come equipped
with a bedroom, living room with double pullout
sofa bed, partial kitchen and a bathroom
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a
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Patong Tower Condominium – Phuket, Thailand
• Located right in the centre of all the action in Phuket –
Patong Beach
• Your home away from home, perfect for afamily getaway
• All units are Standard Rooms, and each one-bedroom
unit accommodates up to 4 persons comfortably
• Furnished with partial kitchen facilities, dining areaand cosy lounge room
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The Centurion All Suite Hotel – Cape Town, South Africa
• Close to amenities, shops and restaurants, and is a short walk to the sea front
• All units are Standard Rooms and each has its own lounge and kitchen area
• 1-bedroom and 2-bedroom apartments available
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Doğan Hotel - Antalya, Turkey
• A restored historical building with 41 rooms that
surround a charming garden and dining terrace
filled with orange trees and greenery
• All units are Standard Rooms
• Sunlit pool with terrace for sunbathing;
garden bar
• Situated in Kaleiçi, the historic section of the
Old City, with cobblestoned streets, picturesque
stone houses and historical ruins
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• Selection of handpicked properties and resorts available for a limited period only
• Current selection of properties and resorts located in Malaysia, India, Indonesia
and Thailand
• For more information, visit www.qviclub.com/limitedcollection
Limited Collection Resorts
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Limited Collection Resorts
Cliff Top Club - Uttarakhand, India
• Above 10,000 feet in India’s most scenic location amid the
snow-capped Garwhal Himalayas
• Paradise in winter for skiing and sledding enthusiasts.
In summer, its numerous trails are ideal for hikers andtrekkers
• The famous high altitude Gorson Reserve Forest, part of
Nanda Devi National Park, provides a splendid backdrop
to the resort
• All rooms offered are Standard Rooms
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Limited Collection Resorts
Cambay Spa & Resort – Udaipur, India
• A wonderful relaxing respite in the renowned
city of lakes
• Inspired by the city’s unique architectural
eminence
• Set against a scenic backdrop
of hills
• All rooms offered are
Standard Rooms
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Limited Collection Resorts
Citadines Bangkok Sukhumvit 8 – Bangkok, Thailand• In the centre of Bangkok’s city action
• Surrounded by restaurants, nightclubs, shopping and
entertainment centres
• Vibrant colours and bold interiors underline the property’s
modern style.
• All rooms offered are Standard Rooms and each is cosy
and well-designed
• Complimentary shuttle (tuk-tuk) service to
Nana Skytrain Station
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Limited Collection Resorts
Aston Rasuna – Jakarta, Indonesia• Combines all the facilities of an international
hotel with comfort and personal service of a
residence
• Located in the heart of Jakarta’s businessdistrict
• Easy access to the various places of interest
and entertainment spots
• All rooms offered are Standard Rooms
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• An international holiday exchange network featuringdirect partnerships with meticulously selected qualityclubs, properties and resorts
• Exclusively for QVI Club members
• Flat Xchange fee of US$118* per week of 8 days/7 nightsthroughout the world – great value for money!
• For the Exclusive Boutique Collection, a PremiumXchange fee starts at US$129* for 4 days/3 nights
• Accommodation availability based on cross utilisation
with affiliated partners, clubs, properties and resorts• Property and resort list subject to change
* Xchange fee subject to change without prior notice
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1) No annual membership fees
2) Flat exchange fee of USD118* per week of 8 days /
7 nights throughout the world (except for Exclusive
Boutique Collection category)
3) XchangeWorld Xtra – a benefit which gives you the
added advantage of taking extra vacations at rock
bottom prices!
4) Selection of guaranteed check-in units in selected
choice destinations for you to choose from on a
frequent basis
* Xchange Fees subject to change without prior notice
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Escape to any of our exotic destinations such as…
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Featured XchangeWorld Resorts
Royal Heights Home – Bodrum, Turkey
• Set on a hill sloping down to a spectacular coastline of
emerald islands in sapphire waters
• Located just five minutes from the Vita Park Golf Course
• Well equipped with two swimming pools, a spa centre,
sauna, Turkish bath (Hammam), and other recreationalfacilities
`
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Featured XchangeWorld Resorts
Xclusive Hotel Apartments – Dubai, UAE
• Located in the historic downtown Bur Dubai area –
just 15 minutes from the airport
• Close to the famous Dubai Creek
• Only a short walk away from the shopping malls,
traditional Arab souks and restaurants`
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• Email or call our Customer Experience Ambassadors tocheck what is available as early as possible. Contact us at
• Look for available properties and resorts in the
XchangeWorld website under Online Availability,
Guaranteed Check-in or XchangeWorld Xtra list
• Select your preferred destinations and dates from the list
of available options
• Pay your usage and Xchange fee to confirm your booking, if
you have not done so
Book based on what is available
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Why book based on availability?
•XchangeWorld properties and resorts work on a mixed-used
basis
•These properties and resorts allocate a percentage of rooms
for vacation club members, reserving the rest for travelagents, the general public, and the hotel’s own member base
•XchangeWorld’s room availability is therefore limited
according to the allocation. We recommend that you keep
checking in with us at [email protected] to find out
current availability•There will be times when QVI Club’s allocation is fully
booked, even if the hotel has availability for the general
public
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• Be flexible with your travelling dates
• Don’t be afraid to explore alternative destinations
• By nature of our membership pricing, inventory in certain
locations will be extremely limited
• Consider off-peak seasons for your holiday travel• Plan your holidays based on what spaces are available
+ Guaranteed Check-in Availability* + XchangeWorld Xtra
on www.xchangeworld.com
• If you cannot find what you want online, email
[email protected] to check for offline availabilityof other properties and resorts
* Confirmed availability of properties and resorts in different countries on selected dates
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Booking an XchangeWorld Holiday
• Pay an Xchange fee
of US$118* per week
(8 days / 7 nights), per
unit
• Split week Xchange fee
of US$78* for either
weekday or weekend
• Guest Certificate of
US$50* – if required
• Plan well ahead if youwant to spend your
holiday outside of the
list of Home Resorts or
Limited Collection
Resorts
• Receive your
confirmation voucher
• Pack and go for your
well deserved holiday!
* Fees subject to change
without prior notice
STEP 2:Request your Xchange
World Holiday
STEP 1:Exchange your week(s)
entitlement
STEP 3:Confirm your holiday
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Usage Fee
All Home Resort & XchangeWorld bookings (for 1 week or 7 nights)
Note: Usage, Xchange and Split Week Fees may be revised.
Xchange Fee
XchangeWorld bookings (for 1 week or 7 nights)
Xchange Fee (Spilt Week)
XchangeWorld Split Week bookings (for 3 or 4 nights only)
* Valid at selected XchangeWorld properties and resorts only
Guest Certificate Fee
To gift the Gift of Vacation to family and friends
US$200
US$118
US$78
US$50
Effective 1 Oct ‘ 11
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Guaranteed Check-in
• Last minute deals made available in specific destinations
• Members are required to exchange their week(s)entitlement
• Exchange fees apply
• Check online availability @
http://xchangeworld.com/xchange_guaranteed.html
• Email [email protected] or call our CustomerExperience Ambassadors @ +65 6491 0900 to make
your reservations!
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Xtra
• Bonus holidays made available to members from time to
time
• Prices start from US$199 per week
• Members do not need to use their weeks’ entitlement
• No exchange fees required
• Check online availability @
http://xchangeworld.com/xchange_xchangextra.html• Email [email protected] or call our Customer
Experience Ambassadors @ +65 6491 0900 for the
updated list
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For you to enjoy during your leisure time For you and your loved ones to spend real quality time together
For you to retreat, reflect, rejuvenate and renew on a relaxing holiday!
NOT for business travel or cities only travel
NOT for specific, must-travel dates or peak periods travel only
NOT for last minute bookings
NOT for specific destination travel only
NOT booking based on demand, but based on what’s available only
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• Share the fun and extend the holidayexperience with QVI Club to your family
and friends
• Gift a holiday by issuing them with a
Guest Certificate
Share your Vacation
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• QVI Club Membership can be purchased online @ www.qnet.net
• Upon registration, the purchaser will become a QVI Club member. An
eCertificate will be issued instantaneously to their Virtual Office (VO)
• An eWelcome Letter will also be sent via email to member’s email
address within 2 days of purchase online via www.qnet.net
• The eWelcome Letter & eCertificate are available in Arabic, Bahasa
Indonesia, English, Persian and Russian
QVI Club Membership
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Customer Experience Ambassadors
Simply contact our Customer Experience Ambassadorsto book your holidays with QVI Club!
For members residing in India:Telephone: +91 22 2640 5850
Email: [email protected]
+65 6491 0900
Office hours: Mondays to Fridays, 9am to 8pm (Singapore Time: GMT +8)
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Customer Experience Ambassadors
You can also call our 24/7 contact centre at ourInternational number: +603 7949 8288
Or call our toll-free numbers from these countries:
Hong Kong 800 933 691
India 000 800 600 1144
000 800 100 7022
Indonesia 001 803 601923
Malaysia 1800 88 0983
Philippines 1800 160 10053
Saudi Arabia 800 860 1806
Singapore 800 601 1425
Sweden 0207 95050
Taiwan 00801 601347
Thailand 1800 060 102
Turkey 90 212 414 1780
U.A.E 8000 600 212USA 866 578 6077
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