Quintum Technical Training

Installation

VoIP GATEWAY

Presents

and Configuratio

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Introduction

The goal of this presentation is to provide the viewer with the knowledge, skills and tools required to install and configure the Quintum® Analog and Digital VoIP Gateways into Microsoft’s® Response Point™ System.

This presentation assumes the viewer is trained in the operation of Response Point™.

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Sections

I. Overview of the Response Point™ System and VoIP Gateways

II. Installation and configuration of the Analog VoIP Gateway

III. Installation and configuration of the Digital VoIP Gateway

IV. Upgrading Gateway Firmware

V. Troubleshooting the VoIP Gateway

VI. Review of the Digital Services from a Provider

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Section I

Overview of the Response Point™ System and VoIP Gateways

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Overview of Response Point System

Local Area Network

Analog phones, Fax, or modems

Response Point™ Base Unit

Windows XPe +

SIP/RTP +

VoIP Gateway

Response Point ™ (RP) SIP phones

PCs running RP™ Assistant software

PC running RP™ Administrator software

Network Router

PSTN

T1/E1/PRI

PSTNAnalog trunk lines

Analog Gateway

Digital Gateway

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Overview of VoIP Gateways

Analog (FXS/FXO) VoIP Gateway Auto-discovered by Response Point™ Plug and Play installation Can support up to 8 analog trunks or

analog devices e.g., phone, fax, or alarm systems (modems)

Number of FXS/FXO ports determined by model

Digital (T1/E1) VoIP Gateway Auto-discovered by Response Point™ Plug and Play installation Configured by default for T1 ISDN PRI NI2 Wizard setup for non-T1 ISDN PRI NI2 Click to continue

Section II

Installation and Configuration of the Analog VoIP Gateway

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Analog VoIP Gateways

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Installation of Analog VoIP Gateway

Required components Cabling and connections Front panel indicators Using Response Point™ Administrator for

Discovery/Configuration

Topics

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Required Components

Specific model Analog VoIP gateway 1- RJ45 straight-through LAN cable – grey RJ11 cables (for FXS/FXO devices) – grey Power adapter AC power cord DB9 RS-232 Serial Cable Click to continue

Cabling and Connections

Analog Gateway AFM400

Power adapter

AC power cord

CONSOLE(used for support)

DIAG(used for support)

Network hub/switch

Local Telco Trunks

Phone/fax/modem

NOTE: Port labels vary by product according to product configuration

(rear view)

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Front Panel indicators

LAN LEDSLINK On- Link upLINK Off- Link downACTIVTY Flashing-activity on lineACTIVITY Off- No activity on line

ANALOG PORTSTop row LEDS – FXSBottom row LEDS - FXOLED on – port in useLED off – port available

Status LEDLED on – Power onLED off – Power off

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Response Point™ Analog Gateway Discovery/Configuration

Order of appearance and configuration:

AFG400AFT800/AFT400

AFR600AFM400

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Analog

Model Function Application # of PortsSimultaneous

VoIP Calls

AFT800 Trunking PSTN/VoIP 8 FXO 8

AFT400 Trunking PSTN/VoIP 4 FXO 4

AFG400Station

Gateway

Connects analog devices to PSTN/IP

4 FXS 4

AFM400Multipath Gateway

Connect analog devices

to PSTN/VoIP4 FXS / 4 FXO 8

AFR600Trunking& Analog Gateway

PSTN/Analog/VoIP 6 FXO / 2 FXS 8

VoIP Gateway Products

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Phone vs. Voice Service

All FXS gateways are installed as a “Phone”

All FXO gateways are installed as a “Voice Service”

Combined FXS/FXO gateways are installed

as both a “Voice Service” and a “Phone”

Please NOTE the following tips…

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Discovery and Configuration AFG400

-Launch RP GUI-Login to Response Point™ Base Unit-Add Phone and assign Users (for FXS ports)-Confirm Successful Configuration

AFG400 Analog Gateway

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Launch RP Administrator GUI

Click here

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Discover and Login to RP Base Unit

Select an available Base Unit

Or, enter IP address of Base Unit (if known)

Click Connect

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Add Phone (Analog FXS Gateway)

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Select Analog Gateway

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Assign User to each Port

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Configure All Phones/Faxes

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Name Phone

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Wait for Successful Completion

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Phone and Users Added

Tenor Gateway

All 4 ports assigned

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Discovery and Configuration AFT800/AFT400

-Launch RP GUI-Login to Response Point Base unit-Add Voice Services ( for FXO ports) -Confirm Successful Configuration

(Same as previous procedure)

AFT800/AFT400 Analog Gateway

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Configuration procedures for the AFT800 and AFT400 are the sameThe only difference is the number of available FXO ports8 or 4?

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Add Voice Service (AFT800)

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Confirm Service

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Select Analog Ports

544-4590

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View AFT800 Ports

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Name the Voice Service

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Configure Analog Service

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Wait for Successful Completion

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Review AFT800 Configuration

All 8 FXO ports configured

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AFR600 Discovery and Configuration

-Launch RP GUI-Login to Response Point Base unit-Add Voice Services ( for FXO ports)

-Confirm Successful Configuration

(Same as previous procedure)

-Add Phone and assign Users (for FXS ports)

AFR600 Analog Gateway

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Add Voice Service (AFR600)

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Confirm Analog Service

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Select Analog Ports

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Analog Ports Configured

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Name Analog Gateway

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Allow Calls through Analog Service

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View Message for Multiple Services

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Wait for Successful Completion

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Select “Edit Phone”

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Confirm Phone

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Assign Users to Phone

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Select User

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Configure all Users

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Select User for each port

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Continue phone configuration

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Name Phone

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Wait for Successful Completion

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View AFR600 Configuration

6 FXO ports assigned

2 FXS ports assigned

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Discovery and Configuration AFM400

-Launch RP GUI-Login to Response Point Base unit-Add Voice Services ( for FXO ports)

-Confirm Successful Configuration

(Same as previous procedure)

-Add Phone and assign Users (for FXS ports)

AFM400 Analog Gateway

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Add Voice Service

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Confirm Gateway

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Configure FXO ports

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View All Ports

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Name Gateway

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View Message for Multiple Services

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Wait for Successful Configuration

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Edit Phone 1

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Confirm Phone 1

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Assign User

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Configure Additional Users

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View Selected Users

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Name Phone

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Wait for Successful Completion

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View AFM400 Configuration

All 4 FXO ports assigned

User assigned to Phone

All 4 FXS ports assigned

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Troubleshooting

Common Symptom/ Problem Description/Solution

Unit will not power on.Status LED is not lit.

Check for proper connection of AC adapter into rear panel of Gateway (12Vdc).

Check connection of AC adapter and AC line cord.

Ensure that AC line cord is plugged into working AC power outlet.

Cannot establish communication between Base unit and Gateway

Verify the Gateway is powered on.

Check if Link LED is lit.

Verify the correct RJ-45 cable is connected between Gateway LAN port and Network port.

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Troubleshooting

Common Symptom/ Problem Description/Solution

Cannot place calls through to PSTN Verify the Gateway is powered on.

Check all RJ11 plugs for FXO ports at rear of unit..

Ensure that all FXO lines from unit are connected to proper trunk connection.

Check if any FXO port LED is lit.

Review Voice Service configuration using Response Point™ Admin tool.

Cannot receive calls at analog phone or device.

Verify the Gateway is powered on.

Check all RJ11 plugs for FXS lines at rear of unit are connected to appropriate analog device.

Check if any FXS port LED is lit.

Review Voice Service configuration using Response Point™ Admin tool.

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Section III

Installation and Configuration of the Digital VoIP Gateway

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Digital VoIP GatewayDX2030

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Installation of Digital VoIP Gateway

Required components Cabling and connections Front panel indicators Discovery/configuration using Response

Point™ AdministratorClick to continue

Required Components

T1/E1 Digital VoIP Gateway 1- RJ45 straight-through cable LAN (grey) 2- RJ45 straight-through cables PSTN (green) AC power cord DB9 RS-232 Serial Cable

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Cabling and Connections

Digital GatewayFront View

T1/E1 to PSTN (port 1 only)

Network hub/switch

Console(used for support)

AC line cord and power switch at rear

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Cabling and Connections (Cont.)

Power switchAC power

System Ground Screw

Digital GatewayRear View

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Front Panel indicators

Digital Gateway- Front view

T1/E1 Status LEDsGreen: Layer 1 is upRed: Line not connectedAmber: Receive path errorAmber blinking: Port is offline

RESET and DIAG LEDs(used for support)

LAN LEDSLINK On- Link upLINK Off- Link downACTIVTY Flashing-activity on lineACTIVITY Off- No activity on line

Power LEDLED on – Unit power onLED off – Unit power off

Alert LedLED on – f ailed diagnostic

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Discovery/Configuration

Launch RP GUI * Login to Response Point Base Unit *

* (as previously covered)

Add Voice Service for T1/E1 If required, Configure DIDs/Caller ID Configure and name Voice Service Confirm Configuration

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Add Voice Service

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Confirm Gateway ID

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Configure DIDs if required

Note: If DIDs are not used, simply click Next to continue

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Configure Caller ID

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Name the Service

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Select Prefix for Voice Service

NOTE: By default prefix is ‘9’, but was already in use by another Voice Service (AFT800)

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Wait for Successful Configuration

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View Configuration

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DX Gateway Troubleshooting

Common Symptom/ Problem Description/Solution

Unit will not power on.Status LED is not lit.

Verify the Gateway is powered on

Check for proper connection of AC Line cord into rear panel of Gateway .

Check connection of AC line cord into known good AC power source.

Cannot establish communication between Base unit and Gateway

Verify the Gateway is powered on

Check if Alert LED is lit meaning diagnostic error.

Verify the correct RJ-45 cable is connected between Gateway LAN port and network port.

Check if LAN link LED is lit

Reset Gateway and recheck connection to base unit

No communication to PSTN Check for green T1 port light

Check status of T1 line with Service provider.

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Section IV

Upgrading Gateway Firmware

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VoIP Gateway Firmware Upgrade

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Procedures

The procedures are the same to upgrade the firmware of both Analog and Digital Gateways using the RP Administrator.

However, additional procedures must be performed on both the Analog and Digital Gateways after the upgrade process is completed.

The following slides will detail the firmware upgrade and the required additional procedures.

IMPORTANT!

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Upgrade Procedure

Download firmware upgrade file from Quintum website

Save upgrade file to desired location on RP Administrator PC

Launch RP Administrator and perform upgrade on desired Gateway(s)

Confirm successful upgrade of Gateway(s) Perform additional required procedures

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Download Firmware Upgrade File

Locate the Response Point™ Gateway Firmware Upgrades on the Quintum Website

http://www.quintum.com/support/index.shtml

Save the Response Point™ Upgrade (RPU) files to the RP administrator’s PC

For Example:

C:\UpgradeFiles\ResponsePointClick to continue

Download and save Upgrade File

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Extract Files to folder

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Select Upgrade from RP Administrator

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Browse to RPU files

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Select device for upgrade

This example displays one device to upgrade i.e., DX2030

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Warning and Confirmation

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Upgrade in Progress

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Upgrade Finished

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View Report

Message informs you that additional procedures must be followed!

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Additional procedures for Gateway firmware upgrades

Remove the “Voice Service” (Digital or Analog FXO) or “Phone” (Analog FXS) from system using RP Administrator

Use Telnet or Tenor Configuration Manager™ to restore the Gateway to factory default settings

Reboot the Gateway Add the “Voice Service” or “Phone” back to

Response Point™ systemNOTE: The following example shows removal of “Voice Service”

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Voice Service Removal

Voice Service removed!

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Use Telnet to restore default settings and reboot Gateway

Telnet to IP address of Gateway Login as “admin” and enter correct password Type “config” to enter “Configuration mode” Type “setfactory” and confirm (yes)

To ‘Reboot’ Gateway Type ‘mai’ to enter “Maintenance mode” Type ‘mc’ to enter “Master Chassis” mode Type ‘reset’ to reboot Gateway

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Telnet ‘setfactory’

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Add back Voice Service or Phone

Add the Voice Service or Phone back using the same procedures as outlined earlier in the presentation

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Upgrade Complete!

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Configuring T1 for

Non-ISDN PRI NI2

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T1 Configuration Notes

NOTE: By default, the Tenor Digital Gateway is configured for operation with an ISDN PRI NI2 connection over T1. If any other T1 configuration (i.e., non-ISDN PRI NI2) is used, the Gateway must be customized using the Tenor Configuration Wizard. Consult your T1 provider to obtain the required signaling and protocol information.

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Non-ISDN PRI NI2

Download Configuration Manager from website

Install Configuration Manager (GUI) Launch Wizard Configure T1 Protocol Parameters Review Configuration

Configuration Procedure

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Download Files

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Install Configuration Manager (GUI)

After downloading and extracting files, launch Setup

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Configuration Manager Installation

Simply follow on screen instructions

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Configuration Manager Installation (cont)

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Configuration Manager Installation (cont)

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Configuration Manager Installation (cont)

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Configuration Manager Installation (cont)

C:\Program files\Quintum\Tenor Configuration Manager

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Launch Tenor Configuration Manager

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Discover Tenor Gateways

Select Gateway

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Login to Gateway

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Wizard launches to configure T1

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Configure T1 for ISDN PRI (non NI2)

If ISDN,Click “Next>”…

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Select ISDN PRI Protocol

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T1 configured for ISDN

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Review Summary and Accept

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Configuring CAS over T1

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Select CAS Signaling Type

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Select Loop Start Detection Options

Selections based on Provider’s information

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T1 configured for CAS

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Review Summary and Accept

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Other CAS options

These Signaling Types require no further configuration.Simply select one.

Click NEXT>to confirm and accept

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IMPORTANT

If the T1 configuration is altered by the provider, the Digital VoIP Gateway configuration must also be changed to match the new T1 parameters.

This requires the Configuration Wizard to be started manually

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Manual Wizard Launch

Proceed with T1 configuration as previously covered

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Section V

Troubleshooting the VoIP Gateway

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T1 Troubleshooting

Common Alarms (see LEDs on Front Panel)Red Alarm - SolidYellow Alarm - SolidYellow Alarm - Blinking

What to check?Troubleshooting procedures

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Red Alarm LED (Loss of Framing)

Loss of Framing (Red Alarm)This is a layer 1 alarm meaning that layer 1 or the

physical layer of the T1 is not active yet.

What to Check- (see T1 status LED)Common causes are no cable connection, broken

or damaged cable, incorrect cable pin-out (T1 straight versus T1 cross-over), or incorrect configuration for the T1 in terms of framing, line code, and/or CRC

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Yellow Alarm LED

Yellow Alarm LEDSimilar to the Red Alarm, It indicates that the

Tenor is receiving framing from the far end connection, but the far end connection is not receiving anything from the Tenor.

What to check- See T1 Status LEDCommon causes are broken or damage cable,

incorrect cable pin-out, and incorrect configuration of the T1

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Yellow Blinking LED

Yellow Blinking LEDThis alarm indicates that the T1 port is set off-line.

What to check:Check the DS1 settings from the Tenor

Configuration Manager

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Section VI

Review of the Digital Services from a Provider

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Review of Digital services T1

What is a T1?

CAS vs. ISDN

Technical questions for T1 providers

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What is a T1?

A T1 is a type of high speed connection that provides a great deal of bandwidth.

T1 lines use copper wire (or fiber) and span distances within and between major metropolitan areas.

A T1 line can carry 24 digitized voice channels at 64Kbps each, or it can carry data at a rate of 1.544 megabits per second. If the T1 line is being used for phone conversations, it connects into the office's phone system. If it is carrying data it connects into the network's router.

A T1 line can carry about 192,000 bytes per second -- roughly 60 times more data than a normal residential modem. It is also extremely reliable -- much more reliable than an analog modem.

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CAS vs. ISDN

Telephony Signaling provides functions such as supervising and advertising line status, alerting devices when a call tries to connect, and routing and addressing information.

Two different standards of signaling information are used for transmission over the T1, CAS and ISDN.

Each standard uses the 24 available channels (64Kbps each) of a T1 in a different way.

Each standard also has various protocols or methods for signaling. Click to continue

CAS

CAS or Channel Associated Signaling is a form of digital communication signaling that uses voice channels to transmit the signaling information.

From each of the 24 (64Kbps) channels, CAS uses 56Kbps for voice/data and 8Kbps for signaling.

Since “Bits” of each voice channel are reserved for signaling, CAS is also known as “robbed bit” signaling.

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CAS Signaling Protocols

The most common forms of CAS signaling are:

Loopstart - a supervisory signal produced by a telephone or PBX in response to the completion of the loop circuit, i.e., taking the phone “off-hook” .

E&M - a type of supervisory line signaling that uses separate leads, called the "E" lead and "M" lead, traditionally used in the North American Telecommunications Industry.

Feature Group D (FGD) - allows pre-selection of the long distance carrier by the end-user. The user either does not dial a carrier code and is connected to their default carrier, or they select a specific carrier by dialing a carrier code.

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ISDN

ISDN (Integrated Services Digital Network) is a set of CCITT/ITU standards for digital transmission over ordinary telephone copper wire as well as over other media.

There are two levels of service: the Basic Rate Interface (BRI) intended for the home and small enterprise, and the Primary Rate Interface (PRI) for larger users. We shall focus on the PRI.

ISDN PRI has 24 channels and uses 23 for voice/data and 1 channel for signaling.(T1 uses channel 24 for signaling)

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ISDN Signaling Protocols

In the US there are a number of ISDN protocols in use. It is important to find out the exact configuration of the lines beforehand. The following protocols are supported by the Quintum Digital Gateway.

PRI 5ESS - 5ESS is the class 5 ISDN central office circuit switching system developed by AT&T.

PRI 4ESS - 4ESS is the class 4 US AT&T proprietary version of ISDN.

PRI DMS - DMS is a digital circuit-switching standard developed by Nortel Networks.

PRI NI2 - This is the CCITT National ISDN 2 PRI standard. PRI QSIG - The QSIG protocol provides signaling for Private

Integrated services Network Exchange (PINX) devices. It is based on the ISDN Q.931 standard. Click to continue

Technical Questions for T1 providers

Prior to the installation of the Quintum Digital Gateway into the Response Point™ System, gather the following information from your T1 provider:

1 - The ISDN or CAS switch protocol (connecting to or emulating) e.g., “PRI NI2” or “Loopstart”

2 - The physical configuration of the line-Framing format-Line code

3 - The ISDN orientation, Network or User

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SUMMARY

We have covered:

- Overview of Response Point™ and the VoIP Gateways

- Basic Installation and Configuration of the Analog and Digital VoIP Gateways

- Non ISDN PRI NI2 configuration using T1 Wizard

- Upgrading of Gateway Firmware

- Basic Troubleshooting

- Basics of T1 Digital servicesClick to continue

Please review the Response Point™ Support page at:

http://www.quintum.com/responsepoint/rp_support.html

Thank you for your time!