quick-start guide · acn d-link router equipment take out the following pieces of equipment from...

Quick-Start GuideNBN Fibre Plus D-Link Router

Australia

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©2015 ACN Inc. All rights reserved ACN Pacific Pty Ltd ABN 85 108 535 708 Customer Service 1300 881 778 acnpacific.com.au

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Welcome to ACNThis guide is designed to help you connect to your new ACN NBN Service.

Once you’re online, visit our website at acnpacific.com.au/nbn for further information and technical support if required.

Customer Service

Our dedicated Customer Service team is available 7 days a week

Hours of operation

Customer Service: 8:00am - 8:00pm (AEST) 7 days a week

Online Chat: 9:00am – 5:00pm (AEST) Monday to Friday.

Contact Details

Email enquiries: [email protected]

Online chat: acnpacific.com.au/contact-us

Customer Service: 1300 881 778

For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent Business Owner (IBO), please visit acnpacific.com.au

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Contents

NBN Fibre 4

Connecting your NBN Service 4

NBN Co Supplied Equipment 4

ACN D-Link Router 4

Preparing for your NBN Co Installation 5

Pull Through 5

Equipment Installation 5

Checklist for your NBN Co appointment 6

ACN D-Link Router Equipment 6

D-Link Equipment Setup Steps 6

How to connect to the NBN service via Wi-Fi 6

Wi-Fi Information 6

How to change your Wi-Fi Password 6

Troubleshooting 9

Quick Tips 9

LED indicators on your NBN Connection Box 10

LED indicators on your ACN D-Link Router 11

Dead-On-Arrival (DOA) and Early Life Failure (ELF) 12

Warranty 12

Conditions 12

Warranty Claims 12

Standard Form of Agreement 13

Further Information 13

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NBN FibreCongratulations! You are on your way to having NBN Fibre installed at your property.

Fibre technology can transmit data over long distances with significantly less loss of quality than copper. Fibre is resistant to noise and ground currents that can interrupt signals and is inherently capable of supporting high bandwidth, which can bring a wealth of benefits including; multiple users being online at the same time and at the same fast speeds, shorter download time, quicker upload time and a smoother online experience.

Connecting your NBN ServiceAfter your order has been placed, ACN will be in touch with you to make an appointment (if required) for the installation of your equipment.

The installation appointment with NBN Co generally takes up to five hours, but can take longer depending on the work required at your premises.

Please note: If this appointment has not yet been arranged, please contact ACN (see page 2).

The additional installation of the following NBN Co supplied equipment will be completed during your NBN Co appointment. The equipment is as follows:

NBN Co Supplied Equipment

The installation of the following NBN Co supplied equipment will be completed during your NBN Co appointment. The equipment installed is comprised of:

1. NBN Utility Box

2. NBN Connection Box

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ACN D-Link RouterIn addition to the NBN Co supplied equipment, ACN will also send you a pre-configured router. This will enable you to connect multiple devices in your home or office using the Wi-Fi connection without having to connect your equipment directly to the NBN Connection Box.

Preparing for your NBN Co Installation

Pull Through

In the course of connecting a premises to the NBN Co Fibre Network, an NBN Co contractor may physically remove one or more copper cables from a lead in conduit (LIC) in order to ‘Pull Through’ the fibre optic cable. You may experience service down time until the work is completed. If you have medical alarm systems connected to your phone line service please contact ACN on 1300 732 023 (Weekdays 9am–5pm). For more information on Pull Through please go to: www.acnpacific.com.au/preparing-for-NBN.

Equipment Installation

It’s important to think about where you’d like the NBN equipment installed prior to your NBN Co appointment. It’s important you have the NBN Co equipment in a location that meets these requirements.

• Select a location with enough wall space for your NBN equipment to ensure sufficient ventilation (inside the premises). Please refer to the image above.

• The NBN equipment should be positioned close to your main computer and router.

• For best performance, the equipment should be inside your home. It is not recommended to have your equipment in a separate building such as a shed or garage.

• Areas prone to extreme temperatures, dirt or dust are not suitable.

Tip 1: The ACN D-Link Router must be within 1.5 metres of the NBN Connection Box and within 3 metres from a power outlet.

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• The NBN Connection Box needs to be 1.5 metres from a dedicated 240V power point and close to a phone point.

• Small holes may need to be drilled in your walls to allow the cable from the NBN Utility Box outside to the NBN Connection Box inside your home.

• There are a number of factors that can result in the need for a nonstandard installation such as obstacles, dangers or safety concerns during installation. If this applies to your installation, the NBN Co Technician will quote on the additional costs, which will be charged to your ACN invoice if you decide to go ahead.

Checklist for your NBN Co appointment

F I will be available or I have arranged for an authorised representative (18+) to be present for my NBN Co appointment.

F I have consent from my landlord/ body corporate/ owner’s corporation to install the equipment at my premises (if required).

F I’ve contacted my back-to-base alarm system or personal response system (medical alert/emergency call) provider to check if my system is NBN Fibre compatible (if required).

F I’ve considered where I would like my NBN Co equipment and Router positioned in my premises.

F I understand that each installation appointment may take around five hours, in some cases it may take longer, and that an Authorised Representative will need to be present for the whole appointment.

F I have asked to see Identification from the NBN Co Technician on their arrival.

ACN D-Link Router Equipment Take out the following pieces of equipment from the box once you have received the NBN Activation E-Mail from ACN:

1. ACN D-Link router

2. Ethernet cable

3. Power adaptor

D-Link Router Setup Steps

Step 1 - Connect the Power Supply.

Plug the supplied power adaptor into the router and connect the other end to a power outlet and turn on the router.

Step 2 - Connecting NBN Broadband

Take the supplied Ethernet cable and plug one end into the LAN 4 port on the router. Plug the other end of the Ethernet cable into the required UNI-D port at the bottom of the NBN Connection box as advised by ACN.

If you are connecting your first NBN connection, your service will be provisioned on UNI-D port 1. In the instance where UNI-D port 1 is already taken, ACN will connect this to the next available UNI-D port and advise you accordingly.

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Step 3 - Check your Installation

Please wait 3-5 minutes for your connection to establish. Your connection is active if the indicators on the router are green.

• The Ethernet indicator (LAN ports 1-3) is green if there is a computer connected via Ethernet. The Ethernet indicator blinks green if data is being transmitted.

• The WAN indicator (LAN port 4) is green if you have connected the Ethernet cable to the NBN Connection Box. The WAN indicator blinks green if data is being transmitted.

• The Wireless indicator is green if you have any devices connected via Wi-Fi. The Wireless indicator flashes green if data is being transmitted.

• The DSL indicator is green when there is an NBN connection. The DSL indicator blinks green if data is being transmitted.

• The Internet indicator is green when there is a successful Internet connection.

Congratulations, you are now connected to the Internet.

How to connect to the NBN service via Wi-Fi

Wi-Fi Information

By default, Wi-Fi is turned on. Your Wi-Fi details can be found below. You will need this information to connect wireless devices to your network.

After you have plugged in your device, ACN recommends that you log into the Router Wizard and change your password for safety and security reasons. This will ensure no one can connect wirelessly to your service without your credentials.

Please store your Wi-Fi network name and password in a secure location for future reference.

Network Name (SSID): ACN D-Link

Password: bumblebee

How to change your Wi-Fi Password:

1. Connect your computer or laptop to the D-Link Router via an Ethernet cable.

2. Open up Internet Explorer and type the following URL into the address bar: 192.168.1.1

3. Log in with the following credentials:

Username: admin

Password: admin

Step 4 - Click on Wireless Connection from the side menu bar

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Step 5 - Click on Manual Wireless Connection Setup

Step 6 - Click on Security Settings

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Step 7 - Scroll down the page until you see Wireless Security Mode. In the WPA passphrase field, change this to a password you have nominated and click Apply/Save.

Congratulations! You have now successfully updated your Wireless settings.

Troubleshooting

Quick Tips

If you are having difficulty getting online after your NBN service has been activated and you have connected your ACN D-Link Router, try these quick tips:

Step 1 - Check the NBN Co supplied equipment

Check the power indicator on the NBN Connection Box – please refer to section LED light indicators on your NBN equipment on Page 10. If there is power to the NBN Connection Box the power indicator will be solid green. If the power indicator is OFF this indicates:

• There is no power to your NBN Connection Box. Check your power point is ON and that you have connected all the required cables correctly.

Step 2 - Restart your equipment

• Shut down your computer and any other connected devices.

• Turn off your ACN D-Link Router and unplug the 12VAC power cable.

• Reconnect your ACN D-Link Router and turn it on.

• Your ACN D-Link Router can take 3-5 minutes to authenticate to the NBN network.

Step 3 - Check the LED lights on your ACN D-Link Router

• Once your equipment is powered ON and the Power indicator on the NBN Connection Box is solid green, check the LED indicator on your ACN D-Link Router.

» The power indicator is green. If the power indicator is OFF there is no power to your device.

» The WAN port indicator (LAN Port 4) is green. If the WAN port is not green this means you have not connected your device to the NBN Connection Box. If it is connected, and it is still not green this will indicate you may have a possible faulty router or faulty router accessories. Please contact Customer Service.

» The DSL indicator is green. If the DSL indicator is OFF make sure you are using the NBN service.

» The Internet indicator is green. If the Internet indicator is OFF this indicates that there is no NBN service provisioned on the device. Please contact Customer Service.

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If you have attempted all of the above, have restarted your computer and are still unable to connect to the Internet, please contact ACN Technical Support on 1300-881-778.

LED indicators on your NBN Connection BoxThe table below describes the LED indicators on the NBN Connection Box.

Indicator Status Meaning Action

Power

OFF There is no power to your NBN Connection box.

Check the power supply is plugged in and switched on and is connected to your NBN Connection Box.

If there is still no light please contact ACN on 1300-881-778 for further assistance.

RED Power supply is operating on back up battery.Your main power has failed. Your ACN NBN Services will not work until power is restored.

GREEN Power supply is working normally. No action is required.

FLASHING GREEN Your NBN Connection Box is starting up.No action is required. The flashing light should turn into a solid green shortly.

Optical

OFF Your NBN Connection Box has been disabled externally.

Please contact ACN on 1300-881-778 for further assistance.

RED Your NBN Connection Box has lost connection with the Network.


GREEN Your NBN Connection Box is connected and working properly.

No action is required.

FLASHING GREEN There is activity on the NBN service. No action is required.

Alarm

OFF Your NBN Connection Box is working but you have no devices connected.


RED Your NBN Connection box has a fault and is not working normally.


GREEN Your NBN Connection Box is working normally and is connected.


Data (UNI-D)

OFF You do not have an active service using this port at this time.

Your service is not active. If you have received your ACN NBN Welcome E-Mail please contact ACN on 1300-881-778.

ORANGE There is a 1Gbps device detected on the network. No action is required.

FLASHING ORANGE There is a 1Gbps data activity detected on the network.


GREEN There is a 10/100Mbps device detected on the network.


FLASHING GREEN There is a 10/100Mbps data activity detected on the network.


Voice (UNI-V)

OFF Not applicable to your service. No action is required.

GREEN Not applicable to your service. No action is required.

FLASHING GREEN Not applicable to your service. No action is required.

Update

OFF Normal. No action is required.

RED Your NBN Connection Box has failed to download software.


GREEN Your NBN Connection Box is successfully downloading software.


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LED indicators on your ACN D-Link RouterThe table below describes the LED indicators on the ACN D-Link Router.

LED Status Cause Action

PowerPower

Steady green light The device is powered on. None.

OFF The device is powered off.Check that the device is plugged in and is connected to a power supply.

LAN Port 1-3

Steady green light Your NBN Connection Box has been disabled externally.

None

Blinking green light Your NBN Connection Box has lost connection with the Network.

None

OFF There is activity on the NBN service.Check that you have connected your equipment correctly to the LAN port via an Ethernet cable.

WAN Pot 4Steady green light Ethernet connection in place on WAN port. No action is required.

Blinking green light Activity on the WAN port.Please contact ACN on 1300-881-778 for further assistance.

OFF No activity. No action is required.

Wi-Fi

Steady green light Indicates a valid wireless connection. None

Blinking green light Activity on the Wi-Fi. None

OFF No internet connection.

Step 1: Make sure you have not turned off the Wi-Fi. Press the Wi-Fi button next to the USB port on your modem.

Step 2: Check that you have entered the correct Wi-Fi password on your device.

Network Name: ACN D-Link

Password: bumblebee

Step 3: If the above did not resolve the issue please contact ACN Technical Support.

DSL

Steady green light Indicates a NBN connection. None

Blinking green light Activity on the NBN connection. None

OFF No activity on the NBN connection.

Step 1: Check the router is connected correctly and restart your equipment.

Step 2: If you are still unable to get online please contact ACN Technical Support.

Internet

Steady Green light Successful Internet connection None

Steady Red light Failed Internet Connection.

Step 1: Check the router is connected correctly and restart your equipment.

Step 2: If you are still unable to get online please contact ACN Technical Support.

OFF No WAN protocol is configured. Contact ACN Technical Support.

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Dead-On-Arrival (DOA) and Early Life Failure (ELF)We will arrange to replace your ACN D-Link® Wireless Modem Router (“Product”) if it fails within 14 days from the date of purchase. This period is the Dead on Arrival/Early Life Failure (“DOA/ELF”) period. Please refer to the Warranty Claims section to learn how to make a claim in these circumstances. If the Product fails outside the DOA/ELF period, please also refer to the Warranty section of this guide.

Warranty

Subject to the conditions of this limited warranty (“Warranty”), ACN warrants your ACN D-Link® N300 DSL-2750B Wireless Modem Router (“Product”) to be free from defects in design, materials and workmanship at the time of its original purchase by you. The Warranty is valid for a period of 24 months (“Warranty Period”) from the original date of purchase of the Product.

If during the Warranty Period, this Product fails to operate under normal use and service, due to defects in design, materials or workmanship, ACN will either repair or replace, at our option, the Product in accordance with the conditions stipulated herein.

ACN reserves the right to charge a handling fee if a returned Product is found to not be under Warranty according to the conditions below.

Conditions

This Warranty does not cover mechanical damage caused by misuse, abuse, impact or accident or damage caused to the Product or damage caused by liquids, lightning, power surges (ACN recommends you obtain surge protection for your electricity supply), theft, or heat damage sustained from the stacking of electrical equipment on or in close proximity to the Product. This Warranty does not cover you changing your mind about purchasing the Product. The Warranty is not transferable and does not cover any ACN services nor does the Warranty Period recommence upon receipt of any replacement unit sent to you by ACN. If you hack the firmware or software installed with the Product or if you tamper with security seals or remove any service covers on the equipment ACN will consider this Warranty voided. The Warranty does not cover any computer viruses obtained from your use of the Product or any ACN services. This Warranty does not cover Product failures which have been caused by use of accessories or other peripheral devices which are not ACN branded original accessories intended for use with this Product.

Equipment models may change over the course of this Warranty. It may be necessary for the replacement unit to be a refurbished unit, a different model, and/or from a different manufacturer. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. ACN confirms that any replacement Product sent to you will be of merchantable quality and functionally similar to the original Product supplied.

Warranty Claims

Should your Product fail within the DOA/ELF Period or the Warranty Period you will need to contact ACN’s Customer Service Team on 1300 881 778 to describe the defect. ACN will then issue you with a prepaid return courier satchel for you to return the device for testing purposes. ACN will not be liable for any expenses you incur in relation to any DOA/ELF or Warranty claim.

The return satchel is pre-labelled with our return address which is:

ACN Product Returns

Locked Bag 2145

NORTH SYDNEY NSW 2059

Please note that some of your personal settings, content and other information and stored data may be lost when the Product is repaired or replaced. Due to applicable law, other regulation or technical restrictions, ACN will not make a back-up copy of your information.

ACN does not take responsibility for any lost information of any kind and will not reimburse you for such loss. You should always make back-up copies of all the information stored on the Product before handing it in for repair or replacement.

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You will need to comply with any other return procedures stipulated by ACN as published or explained at the time of the claim. If a defect exists and a valid claim under the Warranty is received by ACN after the first 15 days following the expiry of the Warranty Period, ACN is entitled to charge for any reasonable shipping and handling costs made in connection with the repair or replacement of the Product.

ACN respects your rights as a consumer. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing contained in this Warranty shall be read or applied so as to exclude, restrict or modify the application of applicable provisions of Australian Consumer Law, including Consumer entitlements described in the Competition and Consumer Act (as amended), or any relevant State or Territory statute which by law cannot be excluded, restricted or modified.

To the extent that any such statute permits ACN to limit our liabilities to compensate or indemnify you or any other person for breach of an implied guarantee, condition or warranty, our respective liabilities for such breach shall be limited to, at our option: (a) the replacement of the Product or the supply of an equivalent Product or payment of the cost of replacing the Product or acquiring an equivalent Product; or (b) the repair of the Product or payment of the cost of having the Product repaired.

Standard Form of Agreement

Important Customer Information: Your Rights and Obligations

For the complete terms and conditions which apply to the supply of the Product and ACN services, and which set out your rights and obligations, please refer to ACN’s Standard Form of Agreement (SFOA), available on our website: acnpacific.com.au.

Further Information

For the latest rate plans, products and services visit acnpacific.com.au.

For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent Business Owner (IBO), please visit acnpacific.com.au.

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