DOMINOS

QUICK SERVE RESTAURANTS

BHAVSINH BARADPGPBM(ANALYTICS)DIPLOMA IN CHEMICAL

JITENDRA KUMAR JAATPGPBM(ANALYTICS)B.Com.

BHAVESH SINGH CHANDELPGPBM(ANALYTICS)B.E.(MECHANICAL)

© Bhavsinh, Jitendra, Bhavesh(Qmine.org)

MADE BY:BHAVSINH BARADJITENDRA KUMAR JAATBHAVESH SINGH CHANDEL

SUPPLY CHAIN/LOGISTICS MANAGEMENT

PRODUCT

CUSTOMER SERVICE

OPERATIONS

MARKETING

HUMAN RESOURCE

SCM/LOGISTICS MANAGEMENTWHAT

WOULD WE DO IF OUR

COMPETITOR ACQUIRED

OUR SUPPLIER?

EFFECTIVE DELIVERY TO CUSTOMERS

CAN OUR SUPPLIERS

REALLY DELIVER?

DATA POINTS1. MANUFACTURER2. DISTRIBUTOR3. WAREHOUSE4. PURCHASE DEPARTMENT5. CUSTOMER On-time delivery performance

Lead time for order fulfillmentFill rate - proportion of demand met from

on-hand inventorySupply chain management costWarranty cost as a percentage of revenueTotal inventory days of supplyNet asset turns

Develop strategic objectives and tactics Integrate and coordinate activities in

the internal portion of the supply chain Coordinate activities with suppliers and

customers Coordinate planning and execution

across the supply chain Consider forming strategic

partnerships

CREATING SUPPLY CHAIN

RESULT

PRODUCTDATA POINTS

1. Sales Report2. Research and development team3. Warehouse4. Customer feedback

What is the approach for

new products

and acquisition?

Which product to

be continue and which

should not?

Which is the best selling product of a particular

store?

how many pizzas

were sold in first

quarter?

Product based supported by a

service package- The

product(pizza) not only needs to be

prepared accurately, it needs to be

delivered to the end customer

within a specified amount of time and in optimal

condition.

Service based with product element- the

customer buys into a service

which delivers an end product in form of a Pizza

CUSTOMER SERVICES HOW CAN I REDUCE THE WAITING TIME FOR MY

CUSTOMERS?

HOW CAN I ACHIEVE 6 SIGMA IN HOME DELIVERY?

HOW CAN I MAKE MY CUSTOMER SATISFIED AND

RETAIN HIM/HER?

How to increase customer satisfaction through service quality & product quality?

DATA POINTS1. NPS2. CUSTOMER FEEDBACK3. DELIVERY BOY REPORTS4. TRAINING AND DEVELOPMENT REPORT5. SALES REPORT

OPERATIONSHow to do production oriented

store design?

How to do efficient order

taking, production &

delivery?

How to minimize

the operation

cost?

DATA POINTS1. Staffing2. Cash counter3. Customer feedback4. Warehouse5. Supply chain6. IT department

TRANSFORMING RESOURCES:

1. STAFF2. KITCHEN EQUIPMENT

TRANSFORMED RESOURCES-

1. INGREDIENTS2. RECEPIES

PRODUCT-PIZZA & OTHER FOOD

ITEMS

MARKETING EFFICIENCY OF PROMOTIONAL CAMPAIGN

HOW TO POSITION YOUR PRODUCT?

BEST WAY TO ADVERTISE MY PRODUCT

DATA POINTS1. SOCIAL MEDIA2. COMPETITTOR STRATEGY3. SALES REPORT4. FINANCE DEPARTMENT5. CAMPAIGN RESPONSE6. BRAND VALUE

HRD How to align the staff with company’s

vision?

How to reduce the

attrition rate?

How to maintain positive

employee relations?

DATA POINTS1. Performance appraisal2. Feedback from HOD3. Reports from training & development centre

TYPE OF HUMAN CAPITALTRAINING

EXPERIENCEINTELLIGENCERELATIONSHIP

INSIGHT

BEHAVIOUR OF HUMAN CAPITAL

MOTIVATIONEFFORT

ORGANIZATIONAL PERFORMQANCE

QUALITYPROFITABILITY

CUSTOMER SATISFACTION

HUMAN RESOURCE

CONCLUSION Fulfillment of Customer’s expectation.

Execution of SCM/Logistics management.

Analyzed Customer needs.

Consumer behavior pattern.

Six Sigma in home delivery.

Optimized Operational cost.

Achieve overall goal.

Project done under Guidance of:

Thanks to:

Dr. Nagendra V Chowdary

THANK YOU