quick scan
DESCRIPTION
QuickScan is a very useful tool for self-evaluation. It consists on a basic checklist based on the EFQM sub-criteria but customized to the Lifelong Learning sector. QuickScan easily goes over the different aspects that a Lifelong Learning Centre should contemplate. If any of those areas is not taken into account at your Centre, it can suggest the possibility of establishing an internal improvement project.TRANSCRIPT
european universities quality management tools for lifelong learning
QuickScan
A step by step approach to excellence
Danube Rectors’ ConferenceFebruary 2010, Novi Sad (Serbia)
Introduction
Improvement learning curve
Recursos necesarios
Expe
rienc
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quick-scan
Matriz AE
gestión evidencias
Quick-Scan questionnaire
Criterion Name Question Yes (1) No (0) Easy to answer Could answer Difficult CommentsA self contained centre within an academic institution, whose primary function is the provision of CPD/CEEA CPD/CEE provider associated with the department of an academic institution, whose principal function is not the provision of CPD/CEEA professional body who provides specific CPD/CEE for its membersA commercial provider Other – please state< 5 staff5 > staff < 1010 > staff < 2020 > staff < 50More than 50 staff
Criterion Name Question Yes (1) No (0) Easy to answer Could answer Difficult CommentsHas the centre a clearly defined mission and vision, specifying the aims and objectives it is seeking to achieve and understood by its staff?Does the centre implement a policy of continuous improvement?Does the centre have a systematic interaction with its customers and stakeholders?Does the centre have appropriate processes in place for the motivation and recognition of staff?Are the expectations of all stakeholders taken into account in the strategic planning process? Are performance indicators for all stakeholders used as part of the basis for a strategic plan? Does the centre have a strategic action plan? Is the strategy both communicated and implemented?Does the centre have processes to recruit and manage its human resources.
Does the centre have polices and processes to improve its competenciesDoes the centre have incentive processes to strengthen staff commitment?
Does the centre have effective processes of communication with its staffDoes the centre develop and manage its various external partnerships effectivelyHas the centre developed and implemented processes to manage its financial affairs?Has the centre integrated ICT to manage its administrative and academic affairs?Does the centre collect, document and make available its knowledge on Continuing Education to support its activities effectively?Does the centre have a defined process to identify the continuing education needs of individuals, companies, and other stakeholders?Does the centre design update and deliver its programmes to meet the needs of the customers?Does the centre identified its competitors and monitor their products? Does the centre promote effectively with appropriate marketing tools the programmes it offers?Does the centre ensure the effective availability of all teaching requirements, appropriate for the delivery of its programmes?Does the centre have an effi cient and effective system for its administrative and financial management?Does the centre have a process to measure customer satisfaction with the products that it offers.Is the centre able to issue certificates, diplomas and degrees in recognition of the achievements of its students?
Partnerships and
Resoruces
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Enab
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QUICK-SCAN TOOL
About yor centre
About the size of this
centre
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Leadership
Policy and Strategy
People
“We are smarter than me”
Collaborative work
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Collaborative work
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1915
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Collaborative work
18 UniversitiesLatin America – United States – Europe – Asia
Collaborative work
+900.000 eurostotal investment during 10 years
Collaborative work
+2.000 peopleHave participated on different pilot test accross the world
DAETE 2 DAETE
UNI-QM
ALFA II
Projects
20022001 20042003 2005
20072006 20092008 2010
Projects
ALFA II DAETE UNI-QM DAETE 2
Problem solving approach
What is this really about?
changepeople strategyleadership
Facing real necessities
customized
universitieslearning curve
implementation
improvement
collaboration
business
cultural barrierscommon framework
EFQM Excellence model
Leadership
People
Processes GlobalResults
Policy & Strategy
Partnership&
Resources
PeopleSatisfaction
CustomerSatisfaction
SocietySatisfaction
Enablers Results
Mejora
UNI-QM: putting everything in context
Herramientas
Quick-scanSelf-
assessmentmatrix
Facts driven matrix
Recursos
Procesos IndicadoresCasos de estudio
Web tools
Toolbox
reso
urce
s
resources
resources
resources
tools
I
CS
P
WT
case studiesCase studies provide practical examples about the use of the tools
Specific examples of processes to be used in CE
processes
web toolsMatrix, quick-
scan, evidences, benchmarking,
community
indicatorsSpecific examples of
indicators to be used in CEE
UNI-QM framework for quality management
Improvement phase Self-assessment
External evaluation
Action plan
Peer review
Matrix for self-assessment
PuntosMatriz de autoevaluación en EC
Facts driven matrix
Matriz de autoevaluación
+ Mejores prácticas
+ Evidencias PDCA
Case studiesC
asos
de
estu
dio
espe
cífc
os
Cas
os d
e es
tudi
o ge
nera
les
Web tools
Webtools: Common resources
Webtools: quantitative analysis
Webtools: Compact analysis
Futuro
Building a community
networkingbenchmarking
Intercambio de
información e ideas
People to People
• Más de 40 millones de usuarios
• Una de las mayores redes profesionales de internet
• Usada principalmente para networking profesional
• Más de 170 sectores presentes en la red
Organizada en grupos de profesionales
Proporciona herramientas para conectar
Connecting your
professional network with
others
www.uniqm.net – [email protected]