Quick Clean {We clean so you don’t have to do it.}

Farai L Mashingaidze [Executive Director]; Taurai Gutu [Operations Director, & Richard B Chikwenda [Marketing Director.

EXECUTIVE SUMMARY

Introduction

Quick Clean Investments is a new cleaning service company specialising in office cleaning and

residential house, cleaning and serving the Harare city and surrounding areas. The business will sell

office and residential houses cleaning and related services to businesses with office space of any

size.

The company

COMPANY PROFILE FOR:

41 Five Avenue

Five Wilfred Court

Harare

Zimbabwe

Tel: 08611 329 917

Cell: +263 773 592 136/

+263 773 480 998

info: quickclean@gmail.com

Quick clean

Investments (PVT)

Ltd

Quick Clean {We clean so you don’t have to do it.}

Farai L Mashingaidze [Executive Director]; Taurai Gutu [Operations Director, & Richard B Chikwenda [Marketing Director.

Incorporated in Zimbabwe under companies Act xxxxxx. The company registration number is

xxxxxxxx, Quick Clean Investments is owned by Farai L Mashingaidze [Executive Director]; Taurai

Gutu [Operations Director]; Richard B Chikwenda [Marketing Director].

OBJECTIVES

Quick Clean investments AIMS to establish itself a

s a leader in commercial, industrial and residentia

l cleaning in Zimbabwe, the surrounding countrie

s, and consequently, the rest of the world market.

Specific objectives we will seek to meet over the n

ext two years include

- To build a substantially increasing and re

gular client base measurable at every time scale a

nd

sustainable.

- To build operations infrastructures, inclu

ding a central office and a delivery vehicles

, professional management and documents

processes cleaning through sustainable monthly, quarterly and annual goes.

- To build healthy gross margins by establishing itself as a significant buyer and reducing vend

or pricing on cleaning supplies and by training low cost labour to be more productive

- to create a culture of productivity and resourcefulness for all staff by encouraging the best id

eas and cleaning procedures to rise to the top and rewarding cleaning crew for their contributi

ons.

QUALITY POLICY STATEMENT

Quick Clean investments’ service objective is to to achieve the highest degree of quality in its

products and services commensurate with requirements as defined and agreed in the client's

specification. In order to ensure continuity of performance, Quick Clean have in place systems and

maintain an effective Quality Assurance Programme through regular quality assurance audits. Our

Contract Managers each (target and standard) looks after approximately 5– 10 contracts (depending

on the singular magnitude of each contract). We monitor all contracts through our regular quality

assurance audits system. This Standard is re-enforced by our own Management Inspections, which

are carried out without notice to our Contract Managers. We feel this system works extremely well to

motivate our

employees,

consequently they work

more efficiently and

effectively to produce

the highest quality

standards. Quick Clean

Investment Limited will

provide a cleaning

service which will

enable us to complete

the cleaning of all areas of your premises as defined under the scope of the contract and to meet the

performance requirements of the agreement. When any part of our service is subcontracted out we

Quick Clean {We clean so you don’t have to do it.}

Farai L Mashingaidze [Executive Director]; Taurai Gutu [Operations Director, & Richard B Chikwenda [Marketing Director.

will assume responsibility to ensure all subcontractors so employed will be fully competent in

accordance with accepted industry standards or legislated standards. In addition we will ensure that

all subcontractors have adequate insurance including employer’s liability policy and public liability

policy to the level as stated in the terms of the contract.

MISSION

To ensure the delivery of the highest quality services in the cleaning Industry and obtain full

customer satisfaction

VISION

To meet the rising demand for cleaning services by offering unique, and ever improving

comprehensive services solutions that bring total satisfaction to our customers.

OUR SERVICES

Hygiene Supplies

-Towel dispensers and hand dryers

-Toilet roll holders

-Soap dispensers

-Sanitary bins

-Air fresheners and sanitizers

-Consumables toilet requests (paper

towels, toilet rolls, liquid hand soap)

Contract Cleaning

Services

Day to day maintenance

cleaning services of:

-Hospitals

-Hotels

-Government offices

-Industrial premises

-Schools

-Nursing homes

-Shopping centre’s

-Vacant buildings

-Landscapes

-Other

Once‐Off Specialized

Cleaning/interval cleaning

services:

Quick Clean {We clean so you don’t have to do it.}

Farai L Mashingaidze [Executive Director]; Taurai Gutu [Operations Director, & Richard B Chikwenda [Marketing Director.

-Stripping and sealing of various floor surfaces

-Pre‐occupation cleans

-Preparation and restoration of floor surfaces

-Building exterior cleaning

-Flood or fire damages

-Deep cleaning of ablutions

-Window cleaning

-High pressure cleaning

-Spring clean offices, factories, houses

-Steam cleaning of carpets and upholstered

-Swimming pool cleaning and maintenance

COMPANY STRUCTURE

Quick Clean {We clean so you don’t have to do it.}

Farai L Mashingaidze [Executive Director]; Taurai Gutu [Operations Director, & Richard B Chikwenda [Marketing Director.

MANAGEMENT PLAN

Quality Management

Quick Clean services will ensure that it provides quality services that adhere to the current

cleaning standards.

The following schedule/procedures will be followed:

Quality, safety and user friendly machinery

Regular service schedules for all machinery

Use of machinery and chemicals that adheres to international recognized standards

Use of machinery and chemicals that adheres to international recognized standards

Staff training in safety issues, good work practices

Monitoring tools and following cleaning protocols (TO ENSURE JUST IN TIME DELIVERY)

Executive Director

Operations

Director

Contract

Manager

General Labour

Proposed Area

Supervisor

Proposed

Finance

Manager

Accountant

Marketing

Director

IT & Online

Resources

manager

Marketing

assistant

Quick Clean {We clean so you don’t have to do it.}

Farai L Mashingaidze [Executive Director]; Taurai Gutu [Operations Director, & Richard B Chikwenda [Marketing Director.

Proposed Area Supervisors Role

S/he will be in charge of the following:

To oversee all the activities on the site, communicate with both the clients and the

manager

Take register of cleaners on site

Keep services records of machinery and inventory

Quality assurance on the site

To see that cleaning standards are met

Health and safety supervisor

Environmental policy

Records keeping

Labour Outsourcing

Quick Clean Investments have a very experienced, presented and competent staff for

different labour demands. We also have a very experienced standby/on call staff to guard

against seasonal demand hikes. We are committed to supply the best staff

Some of the Current Garden Contracts we have

EUQUIPMENT LIST

Soap Dispenser

Cleaning machines

Brush ware

Mops

Chemicals

Cloths

Floor pads

Hand pads

Window Cleaning Equipment

Plastic buckets

Stainless still(wet/dry vacuum cleaner)

Safety equipment

Quick Clean {We clean so you don’t have to do it.}

Farai L Mashingaidze [Executive Director]; Taurai Gutu [Operations Director, & Richard B Chikwenda [Marketing Director.

Cleaning Chemicals

High standard products are used

Environmentally friendly products are used to meet Botswana standards

Performance standards, reliability used and life span make for cost efficiency

Full product guide and specifications available on request

MONITORING STANDARDS

Each Customer Site has a Contract

Manager appointed to it responsible

for managing the teams of

cleanersand monitoring the standard

of cleaning.

Absolutely Cleaning Services use Clean

Link. Clean Link was designed

specifically for the cleaning industry

andhas built in quality control

functions. Using the quality control

system in CleanLink we manage,

schedule andmonitor regular site audits, which we mark using the traffic light system. The traffic

light system is a simple wayto see quality at a glance. The traffic light system which is green for

fine, amber for concern and red forunacceptable. This gives a rating accordingly and our aim is

to achieve 97% at every site. Audit results are inputdirectly on to the system by our Contract

Managers using their PDAs. Results of audits are reviewed on amonthly basis by the senior

management team.

Sites are monitored and audited on a monthly or quarterly basis – dependent on size, number of

cleaning staffetc. See Appendix 1 for examples of inspection criteria.

ACS QUALITY STATEMENT NOV 2011 2

CUSTOMER COMPLAINTS

We take any Customer Complaints that we may receive seriously. The complaint will be logged

on to thesystem and is then send immediately to the Contract Manager’s PDA, this creates an

alert and the Contract