questions to ask
DESCRIPTION
Questions to Ask. Do you understand the medium? Do you understand technologies? Do you understand your users? Do you have commitment?. The Nature of the Web. It’s a BLACK HOLE It’s like no medium ever before It’s a super medium. Understanding Users. Good experience Bad experience. - PowerPoint PPT PresentationTRANSCRIPT
Web Usability Workshop1 © 2005 Imran Hussain | UMT
Questions to Ask
• Do you understand the medium?• Do you understand technologies?• Do you understand your users?• Do you have commitment?
Web Usability Workshop2 © 2005 Imran Hussain | UMT
The Nature of the Web
• It’s a BLACK HOLE
• It’s like no medium ever before
• It’s a super medium
Web Usability Workshop3 © 2005 Imran Hussain | UMT
Understanding Users
Good experience
Bad experience
FrustrationResentmentAnger
SatisfactionHappinessElation
Web Usability Workshop4 © 2005 Imran Hussain | UMT
Technologies, Environments, Platforms
• The Web• PDA’s• Mobile Phones/Wireless• Kiosks
Web Usability Workshop5 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
Web Usability Workshop6 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop7 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop8 © 2005 Imran Hussain | UMT
Process and Lifecycle Model
• Iterative
• Incremental
• Evaluation – the heart
Web Usability Workshop9 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop10 © 2005 Imran Hussain | UMT
Web Usability Workshop11 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop12 © 2005 Imran Hussain | UMT
Web Usability Workshop13 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop14 © 2005 Imran Hussain | UMT
Web Usability Workshop15 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop16 © 2005 Imran Hussain | UMT
Web Usability Workshop17 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop18 © 2005 Imran Hussain | UMT
Web Usability Workshop19 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop20 © 2005 Imran Hussain | UMT
Web Usability Workshop21 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop22 © 2005 Imran Hussain | UMT
Web Usability Workshop23 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop24 © 2005 Imran Hussain | UMT
Web Usability Workshop25 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop26 © 2005 Imran Hussain | UMT
Web Usability Workshop27 © 2005 Imran Hussain | UMT
Conceptual Framework for Developing User Experience
Web as software interface Web as hypertext system
Task-oriented Information-oriented
strategy
scope
structure
skeleton
surface
Web Usability Workshop28 © 2005 Imran Hussain | UMT