AUGUST 2005, VOL 82, NO 2 Reviews

Questions That Work: How to Ask Questions That W i l l Help You Succeed in Any Business

S i t uati on

most complex business- health care. The collection of questions, described as a how-to guide, is the result of the author's 20-year career as a journalist. He relies heavily on his experiences of gaining information by knowing the right questions and when to ask them.

The information is well organized, and each of the six

Andrew Finlayson 2001, 366 pp

$17.95 softcover are well-defined, allowing

parts of the book can be used independently. The chapters

topics to be easily located at a later date. Lengthy references are listed at the end of the book in 18 pages of notes.

Effective communication is extremely important in health care. The author of h s book proposes that effective com- munication is tioning manifesto," achieved largely theauthorencour- by inquiring with ' ages critical thmk- intent and know- easfiow\\ ing and discovery ing what to look \ usmg focused, for, where to look, &@@& i pertinent hons. . He ques- also and what to do with the answers. - w - ' '

Safe patient care depends on health care providers who are prepared to ask appropriate questions.

Written by an award-winning journalist and manager, this book is target- ed to general business situa- tions, but it is not difficult to apply the information to the

In part I, "A ques-

, reminds readers not to drop the

b U ' ~ O O L , ,,\ \ ball when ask-

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2. asking the right follow-up

questions is as important as asking the right question in the first place. The author also gives readers suggestions of what to do with the answers to questions. The challenge

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posed to readers in part I is to develop a culture of question- ing in themselves and their organizations by encouraging meaningful inquiry.

The bulleted "Questions to a s k in parts I1 through VI cover specific situations, such as what to ask in an interview, how to ask for a raise, and what to ask when you apply to graduate school, start a job, or are dismissed from a job. Though some of the questions could be considered mun- dane, they are the very ques- tions that may be overlooked.

The book contains helpful information for anyone in business, and it would be par- ticularly useful to health care professionals entering the workforce. The final chapters focus on what the author calls "being on your own." Parts V and VI, on crisis management and leadership, would be ben- eficial to anyone, especially individuals in entry-level man- agement positions.

This book is available from AMACOM, 1601 Broadway, New York, NY 10019.

PEARL CUNNINGHAM RM, BSN, MBA, CNOR

ASSISTANT NURSE MANAGER

BRIGHAM AND WOMEN'S HOSPITAL BOSTON

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