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ITTIHAD UNIVERSITY

College of Management & Information Systems

B.Sc. Program in Business Information Systems

IT Management for Service Operations (0201315)

IT Assignment 3

Questions Study Analysis

Submitted by:

Zubaidah Abdul Rehman (20042080)

I declare that this assignment is my own work, in my own words and it

does not include any copy paste or plagiarism issues. I also confirm

that I did not copy it from others and I have included all the references.

Supervised by:

Dr. Selma EL-Sheikh

Assignment 3: ITM

Table of Contents

Section 1) Introduction

1.1) Overview 3

1.2) Purpose and Aim 3

Section 2) Discussion Findings

2.1) Internal Audit 3

2.2) Compliance & Ethics 5

2.3) Enterprise Risk Management 6

Section 3) Conclusion / Summary 7

References 8

Zubaidah Abdul Rehman, 20042080 of 8

Assignment 3: ITM

Question 1) IT Manager Responsibilities1

Data Centers Mechanical Maintenance

Human Resources Servers

Product Advertising Coordination of Suppliers Raw Materials

Support Staff Workstations

Telecommunications Accounting

Data Centers Websites

Marketing Sales

Some others are:

Staff Management

User Support

Regulatory Compliance

Disaster Recovery

Question 2) Personnel Requirements of an IT Manager2

2.1 Knowledge

Computer hardware and software systems and programs

Computer networks, network administration and network installation

Computer troubleshooting

Computer viruses and security

E-mail and internet programs

2.2 Skills

Management and supervisory skills

Ability to install and administer computer hardware, software and networks

Team building skills

Analytical and problem solving skills

1 http://faculty.weber.edu/djgreen/TBE_3550/Lecture/Ch%201%20The%20Role%20of%20an%20IT%20Manager.ppt2 http://www.akhtaboot.com/en/saudi-arabia/jobs/city/al-khobar/8744-IT-manager--at-Zohoor-Alreef


Assignment 3: ITM

Decision making skills

Effective verbal, presentation and listening communications skills

Effective written communications skills

Computer skills including the ability to operate computerized spreadsheet,

word-processing

Stress management skills

Time management skills

2.3 Personal Attributes

Be honest and trustworthy

Be respectful

Possess cultural awareness and sensitivity

Be flexible

Question 3) General Requirements for Positions

3.1 Laboratory Technician

Computer lab technicians are responsible for the maintenance and operations of

computer labs. They assist lab users with computer-related issues such as creating user log-on

accounts and passwords, trouble-shooting equipment problems and using other lab equipment

such as printers and copiers. Some technicians may have supervisory roles where they are

responsible for managing and training computer lab assistants and tutors3.

Entry Level Position - Responsibilities include construction, configuration and

troubleshooting of CPU and peripherals. Intimate knowledge of DOS, Win9x, WinNT and

Win2000. Microsoft Office experience is a must. Successful candidate must have excellent

organizational, communications and customer service skills. A+ certification and 3 years

hands-on computer experience required4.

3.2 C++ Programmer

3 http://www.ehow.com/about_5577164_computer-lab-technician-job-description.html4 http://www.alluneedpersonnel.com/nav-5-sub-2-3a.htm


Assignment 3: ITM

Experience working with MQ Series on MVS/Unix/NT/AS400. Installation of MQ

Series, customization/configuration/implementation of MQ Series. Systems Analyst and

Design of MQ Series Applications. Cobol and C++ programming skills using the MQ API,

MQ Series Lotus Notes and SAP applications using the MQ API. Two to five years

experience, Telecom background is a plus5.

Question 4) Advertising Positions and Reasoning

Both the positions: Lab Technician and C++ Programmer should be advertised is

some of the following mentioned below along with reasoning:

Advertising Media Suitability Reasoning

1) TV This is not suitable because most of IT candidates are

more into computer technology related stuff and they

do not have interest for watching TV.

2) Billboard Billboards are costly and not suitable because they are

traditional forms of advertising positions and it is more

for targeting customers or greeting to specific person

on specific occasion.

3) Radio Radio is more of entertainment and not suitable form

for advertising IT positions. Most of the people

nowadays are listening to radios for latest music,

competition, greetings, etc.

4) Print (Newspapers, IT

Magazines, Trade Journals, etc.)

Print form of advertising is suitable only if there is

specific section for IT area or IT related information.

Such as some newspapers have IT listing of job

vacancies, so it will be suitable. There are IT

magazines or journals so these are also useful forms of

advertising.

5) Internet Internet is the best form of advertising because all IT

candidates do access internet and they might search

5 http://www.alluneedpersonnel.com/nav-5-sub-2-3a.htm


Assignment 3: ITM

directly entering keywords such as Lab Technician

vacancy.

6) Agencies/Recruiter/Headhunters This should last option if the organization is not able to

find appropriate candidate from proposed suitability

advertising forms. They are expensive forms and they

do charge based on salary range as well. They do have

number of CVs but they are also using similar forms of

advertising to attract candidates, which organization

can do the same.

7) Networking IT Managers with high contacts and reach will be able

to easily locate through networking skills. Therefore, it

is one of the suitable form as well. For example, when

attending seminar, conferences, professional courses,

etc. IT Manager might come across potential

candidates. He or she can also recall personal contacts

and find most suitable candidates.

8) Job/Recruiting Fairs It is depending on type of organizations participating

in the job/recruiting fairs. Such as if the purpose of

Fairs are to fulfill government sector needs then

number of potential IT candidates will be less. If it is

more on IT industry related job/recruiting fairs then it

is suitable. Moreover, some of the universities and

colleges conduct career exhibitions and they are

suitable if there is IT department or majors.

Question 5) List of Non-Technical Questions: Laboratory Technician6

Tell me a bit about yourself. (This is a golden opportunity for you. See this page on

interview answers on how to respond.)

How do you keep up with the changing technologies?

Where do you see yourself 10 years from now?

Why do you wish to leave your current job?

6 http://www.interview-tips-and-tricks.com/interview-questions-for-computer-technician.html


Assignment 3: ITM

What are you looking for in a new job?

How has your job responsibilities evolved over the past few years?

According to your boss, what's your biggest weakness?

Question 6) HR Department Help: Laboratory Technician

http://www.rad.washington.edu/administration/human-resources

Question 7) Interviewing Team Members


Assignment 3: ITM

References

1) Kowal, & Paribas. (2003). CobiT for Internal Auditors. Retrieved 6 December 2011 from

http://www.nysscpa.org/committees/emergingtech/cobit.ppt

2) Strand, Simkin, & Bagranoff. (2005). Information Technology Auditing. Retrieved 6

December 2011 from

http://higheredbcs.wiley.com/legacy/college/bagranoff/0470045590/ppt/ch11.ppt

3) Strand, Simkin, & Bagranoff. (2005). Information Technology Auditing. Retrieved 6

December 2011 from

http://higheredbcs.wiley.com/legacy/college/bagranoff/0470045590/ppt/ch11.ppt

4) Makaeva. (2004). Internal Scanning: Organizational Analysis. Retrieved 6 December

2011 from http://sbmt.bsu.by/faculty/makaeva%5CmakaevaSMen%5CLectureNotes

%5CIntrernal_Scanning_and_Organizational_Analysis.ppt

5) Hurt. (2010). Professional Certifications and Career Planning. Retrieved 6 December

2011 from http://www.philadelphia.edu.jo/courses/AIS/Chap017.ppt

6) Turban, McLean, & Wetherbe. (2000). Managing Information Resources and Security.

Retrieved 6 December 2011 from

http://people.hofstra.edu/Laura_H_Lally/bcis401/ch15.ppt

7) McLeod, & Schell. (2004). Ethical Implications Of Information Technology. Retrieved 6

December 2011 from http://people.hofstra.edu/Laura_H_Lally/bcis401/ch15.ppt

8) Wheeler, P. (2003). Ethics, Fraud, and Internal Control. Retrieved 6 December 2011 from

http://www.swlearning.com/accounting/hall/ais_4e/ppt/ch03.ppt

9) Altman. (2005). Organizational Ethics and the Law. Retrieved 6 December 2011 from

http://hercules.gcsu.edu/~dgoings/mktg3172/Chap006.ppt

10) Stanwick, P. (2000). Understanding Business Ethics. Retrieved 6 December 2011 from

http://www.auburn.edu/~stanwsd/introtoethics.ppt

11) Rejda. (2000). Advanced Topics in Risk Management. Retrieved 6 December 2011 from

http://facultad.bayamon.inter.edu/cdehoyos/finanzas/seguros/fin%20601/CAP%204.ppt

12) Mulay, P. (2006). Information Risk Management vis-à-vis Enterprise Risk Management.

Retrieved 6 December 2011 from

http://www.assocham.org/events/recent/event_65/Presentation___ERM___20_4_06___Pr

avin_Mulay.ppt


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