questionnaire

I am student of B.V.V. Sangha's Institute Of Management Studies Vidyagiri, Bagalkot I am studying in MBA 4th SEM for my academics purpose I am doing my ongoing project in Vijay motors Bijapur. The topic is a study on post purchase behavior with special reference of Hero MotoCorp two wheelers. So I kindly request to spare few minutes to fill this questionnaire.

NAME: ______________________________________________________

ADDRESS: ___________________________________________________

MOBILE / PHONE: ___________________________________________

OCCUPATION: STUDENT BUSINESS MAN EMPLOYEE OTHER

GENDER: MALE FEMALEAGE: LESS THAN 25 YEARS 26-35 YEARS 36-45YEARS 46-55YEARSFAMILY INCOME (PER MONTH): LESS THAN RS 10000 Rs 10000-20000 Rs 20000-30000 ABOVE 400000EDUCATIONAL QUALIFICATION: NO FORMAL EDUCATION BELOW 12TH U.G P.G OTHERS

1) Have you purchased two wheeler first time?Yes no 2) Which of the following brand you owned?a)Glamour b) CBZ- X-Treme c) Hunk d) karizama e) others 3) Which of the following brand you considered?a) Bajaj b) HERO MOTOCORP c) Suzuki d) Yamaha e) Any other4) How come you know about that brand? (Can make more than one) a) T.V. b) Newspaper c) Dealer effort d) World of mouth e) Internetf) Any other 5) Are you satisfied with the service offered by the dealer?a). Yes b). No

6) Rate the following in order of influence you purchase a bike? a) Brand image of the product b) Price c) After sales serviced) Quality and feature of product e) Ease of availability f) Value for money 7) What is your price Expectations regarding hero motocorp bikes?a) Rs 40000-50000 b) Rs 50000-60000 c)Rs 60000-70000 d) Rs 70000-80000 e) Rs 80000-90000f)Rs 90000-100000 8) What is the Expectations mileage / average of your bike? a) Below 50 b) 50-60 c) 60-70 d) above 70

9) Which physical features contributed most in you buying decision?a) Looks b) body build c) Style d) Robustness

10) What technological feature effected ing your buying decision? a) power economy mode b) Mileage c) Four stroke engine d) Any other 11) What are the factors you looked before purchase Hero Motocorp bike? a) Price b) Mileage c) Design d) Colour12) What are the factors you looked before purchase Hero Motocorp bike? a) Price b) Mileage c) Design d) Colour

13) What is your opinion towards following feature of Hero Motocorp services?

Attributes good/high average/medium poor/low

On time delivery

Quick service

Availability of spare parts

Cost of service

Quality of service

14) Are you satisfied with the Colour and Body designs of splendor plus? a) Yes b) No If No please ___________________

15) Please rank the below factor according to your experience? Satisfied O.k.Not satisfied

1. Pickup

2. Service

3. Maintenance

4. Mileage

16) What is your overall experience regarding post purchase behaviour?

Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

17) What is your opinion about purchase Decision?

Right Decision Wrong Decision Dont know

18) Hero motocorp brand preference during replacement purchase a) Yes b) No If No please ________________

19) Do you have any intention to sell your bike within 2 years? a) Yes b) No c) Dont know

20) What is your overall experience regarding sales and service?

Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

Your suggestions to improve Hero Motorcorp two wheelers

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Your faithfully Sainath B Sherakhane