questionnaires used in the study - nebula.wsimg.com

1

QUESTIONNAIRES USED IN THE STUDY

Questionnaire I

The Nielsen Company (Bangladesh) Ltd. House # 70 (2nd Floor), Road # 15A (New) Dhanmondi R/A, Dhaka-1209. Phone: 9125839

www.nielsen.com

PROJECT – ODHIKAR (CITIZENS WHO DID NOT SUBMIT RTI APPLICATIONS/ ORDINARY CITIZENS) JOB # MR0331204

INTERVIEW QUESTIONNAIRE

Study ID (101-108) Resp. No. (109-116)

Interviewer No. (120-123) Interview Length (124-127)

No. Of Queries (128-129) Reference No. (130-131)

NAME OF RESPONDENT: Mr./Mrs._________________________________________ SURNAME _______________________

ADDRESS IN FULL: BUILDING / Chawl NAME / NO.: ___________________________________FLAT / ROOM NO.: _______ FLOOR NO.:_____

STREET / ROAD NO./NAME: ___________________________ Locality Name ______________________________________

AREA NAME: ____________________ CITY: ________________ PIN CODE:

LANDMARK: ___________________________________________________________________________________________

EMAIL ADDRESS

DATA SUPPLIER NAME: _______________________________ DATA VERIFIER NAME: ____________________________

Q1 IDENTIFICATION NUMBER CENTRE

(R1) AREA NO. (132-136)

(R2) G.C.No. (137-141)

(R3) LISTING NO. (142-146)

(R4) MAIN No. (147-151)

(R5) D.S. No. (152-159)

(R6) D.V. No. (160-167)

RQ AC

CB AC

RQ BC

CB BC

RQ TBC

CB TBC

RQ VC

CB VC

RQ SCR

CB SCR

(168)

(R1) D.V 1 2 3 4 5 6 7 8 9 0

SIGN_________

DATE _________

SIGN_______

DATE_______

SIGN_________

DATE ________

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN________

DATE________

(169)

(R2) OC /OE / SOE 1 2 3 4 5 6 7 8 9 0

SIGN________

DATE________

SIGN_______

DATE_______

SIGN________

DATE________

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN________

DATE________

(170)

(R3) OM/SM 1 2 3 4 5 6 7 8 9 0

SIGN_________

DATE ________

SIGN_______

DATE_______

SIGN________

DATE________

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN________

DATE________

Q3a Date of Interview [dd/mm/yy] Please record using the short date format (dd/mm/yy). For example, if the date is 21 December 2008, record as 211208

Q3b RECORD TIME INTERVIEW STARTED / ENDED Please record using 24-hour format. For example, if the time is 2:47pm, record as 1447 Time Started (24-hour format)

Q3c Time Ended (24-hour format)

Q3a Q3b Q3c

Date of Interview [dd/mm/yy] Time Started (24-hour format) Time Ended (24-hour format)

(220-223) (171-176) (177-180)

(R1) INTERVIEW DETAILS

Q2 Q.C. [MA]

http://www.nielsen.com/

2

Q4 Record Contact No:

(R1) Telephone No. Resi (224-235)

(R2) Telephone No. PP (C/O) (236-247)

(R3) Telephone No. Office (248-259)

(R4) Mobile No. Self (260-271)

Q5 TYPE OF INTERVIEW [SA] Code (272) Route

Random 1

Booster 2

THANA CODE

PSU NO QNTR. SLNO

The Nielsen Company (Bangladesh) Ltd. House # 70 (2nd Floor), Road # 15A (new) Dhanmondi R/A, Dhaka-1209 Phone: +88 02 9125839

Job Number : Urban 1

PROJECT Rural 2

NAME OF RESPONDENT (optional)

CENTRE

ADDRESS IN FULL (optional)

Code

Necessary Information: District and Upazila in which they reside

INTERVIEW TIME

START END

LANDMARKS

MOHALLA

NAME/VILLAGE THANA/UPAZILA

DISTRICT DIVISION

TELEPHONE ( IF ANY (optional)

MOBILE HOME WORK

DATA SUPPLIER DECLARATION

I admit that the respondent whose name and address as above was unknown to me before I started this interview. Before submitting the questionnaire, I assure that it has followed following professional conduct of MRSI. I understand that information I have received has to be kept confidential.

SIGNED __________________________________________ DATE ______________

3

INTRODUCTION

Good morning/afternoon/evening................................... I am from Nielsen Bangladesh, an international research organization. Presently, we are conducting a general opinion on governance of the country. Your information is very important to us. Your views will be used for research purposes only and your identity will be kept strictly confidential. Your views can contribute to policymaking and the national interest of the country. This will take approximately 20 minutes, I hope you can spare that much of time. If you are not interested to respond, you can ignore; even any point of time of your interview. This is to clarify further that you will never be asked to pay any amount to the interviewer. Q1. Gender

Male 1 Female 2

Q2. What is your current occupation/profession?

Private service 01

Government service 02

Student 03

Businessman 04

Farm related activity 05

Housewife 06

Unemployed 07

Others (please specify)

Q3a. What are the five most important problems facing your village/mohalla?

Unemployment 01

Inadequate health care facilities 02

Lack/shortage of irrigation water 03

Problems related to educational facilities/school

Absent/incompetent/negligent school

teachers

Problems with the mid-day meals

Infrastructure problems in school/college/university Others

04

05

06

Problems with supply/charge of electricity 21

Problems with agri inputs (e.g. seeds, etc.)/agri extensions services 22

Indebtedness 23

Lack of poor road connectivity 24

Shortage of drinking water 25

Lack of access to credit 26

Lack of veterinary care 27

Proposed land acquisitions 28

Problems with disbursements of allowance e.g.

Old age allowance

Widow allowance

Disability

Others

29

30

31

Problems related to certificates

Birth

Death

Others

41

42

Problems related to Voter registration

Generate new National ID Card

Update or correct the information on the National

ID Card

Others

51

52

Problems related to the police 61

Upcoming projects 62

Asymmetry in market price information for trading/selling goods in the market 63

4

Child marriage 64

Poverty 65

Any others (please specify)




Q3b. Would access to some information help you in resolving these problems or having these problems solved? Yes 1 Go to Q 3c Q3c No 2 Go to Q 3d Q3d

Q3c. If yes, what type of information could help you in resolving these problems or having these problems solved? (Do not read

out options)

By knowing why the problem has occurred 01

By knowing who deals with the problem 02

By knowing what action has been or is being taken to solve the problem 03

By knowing what action has been taken on past complaints or requests 04

By knowing how long it would take to resolve the problem 05

By knowing what else you can do to resolve the problem 06


Q3d. What kind of information do you require from the government?

Govt. initiatives and new policy decisions 01

Access to and use of public benefit services 02

Agriculture and trade 03

Access to health services 04

Employment opportunities 05

Information on academics

Access to information on any legal procedures 06

Others (Specify)

Don’t know/Can’s say

I do not need any information 99

Q4a. Have you heard about RTI Act/Do you know about the RTI Act?

Yes 1 Go to Q 4b Q4b

No 2 Go to Q 5a Q5a

Q4b. (if yes in Q 4a) How did you hear about RTI Act?

From friends 01 From family members 02

From colleagues/classmates 03 From books 04

Newspaper 05 Radio 06

Television 07 Meeting 08

Through government 09 NGO 10

SMS on cell phone 11 Any other (specify)

Q.5a. Have you tried to access any of this information from the government/ other agencies?

Yes 1 Q5b Go to Q5b

No 2 Q5d Go to instructions before Q5d

Q5b. If yes, which government/other agency you tried to access information from?

5

Q5c. If so, what has been your experience of collecting information?

The agency refused to give information 01

The agency lacked sufficient knowledge to answer my query 02

The time taken to respond was too long 03

The information provided was out of date 04

Instruction: Ask Q 5d, Q5e and Q 5f to those only for whom 1 was coded in Q 4a that is to those respondents who have heard/ know of RTI Act, otherwise go to instruction before Q 6 Q5d. Do you know within what period you will get information that you had asked for?

Yes 1 (Please write in how many days ) ………………….Days

No 2

Q5e. If you do not get the information, can you complain or appeal to someone?

Yes 1 Q5f Go to Q5f

No 2 Q6 Go to instructions before Q6

Q5f. If you can complain or appeal to someone, if so, to whom?

Instruction: If 2 is coded for 5a that is if the respondent has not tried to get information from government or any other organization, ask only him/her, otherwise go to Q7.

Q6. Why have not you file an application under the RTI Act

Respondent did not know about the act, 01

Never needed information 02

Did not realize that information would be useful to them 03

Did not think the RTI Act works 04

Have heard that it does not work etc. 05


Q7. (Observation: Does the respondent really know about the RTI act?)

(Instruction for interviewer: Check whether the respondent has really knowledge about RTI Act by asking him/her what he/she

knows about RTI Act.

Standard definition: According to the RTI Act, 2009 anyone can request for any information to any government and non-government

organization following the specified procedure.

Ask only if 1 is coded for Q4a Yes 01

No 02

Has partial knowledge only 03


Q8. (In case the respondent does not have knowledge about RTI act, read out to him the RTA act) The RTI Act is this: Anyone

can request for any information to any government and non-government organization following the specified procedure.

The government has set up special office ‘Information Commission’ for the implementation and monitoring of this Act.

6

ASK ALL

What do you think about this Act? (DO NOT READ OUT, MULTIPLE ANSWERS ALLOWED)

This is a very good act 01

This is not good for the country 02

This Act will not make any difference 03


Q9. Did you find any campaign/discussion on the RTI act in NGOs and in the media or anywhere else?

Yes 1

No 2

Q10a. In what way, if any, can this Act be used to help solve your problems/be relevant to your lives?

Q10b. What do you expect will happen with the implementation of Right to Information (RTI) act?

Q 8b. Reasons for thinking so

Corruption will decrease 01

Improved behavior of the agencies 02

Better service 03

Timely updated information will be provided 04

Citizens will be more informed and conscious about their rights 05


98

Nothing will change 99

Q11. What, do you think, are the obstacles for proper implementation of the RTI law in the country? Bureaucracy 01

Lack of positive attitude to help the general people with information 02

Lack of time of the government officers 03

Lack of understanding of the government officers 04

Fear of being exposed to others as a corrupt official 05


Don’t know/Can’s say

Q12. Would you like to suggest any improvement in the RTI Act/rules/ procedures?

Q13a. Do you have a National ID Card?

Yes 1

No 2

7

Q13b. Do you need the card to access any kind of services?

Q13b1

1 Q13b2 Please write in detail for which services you needed the card

2

Q13c. Do you want to make any changes to the information or photograph on your existing National ID Card?

Yes 1

No 2

Q13d. Did you experience any difficulty in the process of obtaining or making changes to the card? Q13d1 Yes 1 Q13d2 (Write in details)

No 2

DEMOGRAPHICS

Q14. Is the chief wage earner of your household male or female?

Male Female

Code 1 2

Q15a. What is the occupation of chief wage earner of your household? If chief wage earner is retired, please mention his or her last occupation.

Education of Head of Household

Illiterate

Literate with no formal

education

Class 4

Class 5 to 9

S.S.C /

H.S.C

Have some college

education but not

graduate

General Graduat

e or above

Professional Graduate or above

Code 1 2 3 4 5 6 7 8

Unskilled worker 01 E2 E2 E2 E1 D D D D

Skilled worker 02 E2 E1 E1 D C C B2 B2

Petty trader 03 E2 D D D C C B2 B2

Shop owner 04 D D D C B2 B1 A2 A2

Business person/Industrialist without any employee

05 D C C B2 B1 A2 A2 A1

Businessperson/Industrialist with 1 to 9 employees

06 C B2 B2 B2 B1 A2 A1 A1

Businessperson/Industrialist with more than 10 employees

07 B1 B1 B1 A2 A2 A1 A1 A1

Self-employed professional (e.g. Doctor, Engineer, Lawyer etc.

08 D D D D B2 B1 A2 A1

Clerk/Salesperson 09 D D D D C B2 B1 B1

Supervisory Level 10 D D D C C B2 B1 A2

Officer/Executive-Junior 11 C C C C B2 B1 A2 A2

Officer/Executive-Middle/Senior 12 B1 B1 B1 B1 B1 A2 A1 A1

8

Q15b. Identify SEC of the respondent (single answer)

SEC A1 A2 B1 B2 C D E1 E2

Code 1 2 3 4 5 6 7 8

Q16. In addition, what is your ethnicity?

Q17. How long have you lived in this district (in years)?

Q18. What is your marital status?

Single

Married

Widow

Widower

Divorced

Code 1 2 3 4 5

Q19. What year were you born?

Thanks for your co-operation

9

Questionnaire II

The Nielsen Company (Bangladesh) Ltd.

House # 70 (2nd Floor), Road # 15A (New) Dhanmondi R/A, Dhaka-1209. Phone: 9125839

www.nielsen.com

PROJECT – ODHIKAR (CITIZENS WHO SUBMITTED RTI APPLICATIONS) JOB #

MR0331204


Study ID (101-108) Resp. No. (109-116)




ADDRESS IN FULL: BUILDING / Chawl NAME / NO.: ___________________________________FLAT / ROOM NO.: _______ FLOOR NO.:______

STREET / ROAD NO. /NAME: ___________________________ Locality Name ______________________________________


LANDMARK:

___________________________________________________________________________________________

EMAIL ADDRESS



(R1) AREA NO. (132-136)

(R2) G.C.No. (137-141)

(R3) LISTING NO.

(142-146)

(R4) MAIN No. (147-151)

(R5) D.S. No. (152-159)

(R6) D.V. No. (160-167)


10

Q2 Q.C. [MA]

RQ

AC

CB

AC

RQ

BC

CB

BC

RQ

TBC

CB

TBC

RQ

VC

CB

VC

RQ

SCR

CB

SCR

(168)

(R1) D.V 1 2 3 4 5 6 7 8 9 0

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN______

DATE______

SIGN______

DATE._____

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN._____

DATE______

SIGN______

DATE______

SIGN________

DATE________

(169)

(R2) OC /OE / SOE 1 2 3 4 5 6 7 8 9 0

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE_____

SIGN______

DATE______

SIGN______

DATE______

SIGN_______

DATE_______

(170)

(R3) OM/SM 1 2 3 4 5 6 7 8 9 0

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE._____

SIGN______

DATE______

SIGN______

DATE._____

SIGN_______

DATE_______

Q3a Date of Interview [dd/mm/yy] Please record using the short date format (dd/mm/yy). For example, if the date is 21

December 2008, record as 211208

Q3b RECORD TIME INTERVIEW STARTED / ENDED Please record using 24-hour format. For example, if the time is 2:47pm, record as 1447

Time Started (24-hour format)


Q3a Q3b Q3c

Date of Interview

[dd/mm/yy]

Time Started (24-hour

format)

Time Ended (24-hour

format)

(171-176) (177-180) (220-223)







11


Random 1

Booster 2

THANA

CODE

PSU NO QNTR. SLNO


House # 70 (2nd Floor), Road # 15A (New) Dhanmondi R/A, Dhaka-1209 Phone: +88 02 9125839

Job Number : Urban 1

PROJECT Rural 2

NAME OF

RESPONDENT

(optional)

CENTRE

ADDRESS IN FULL

(optional) Code


INTERVIEW TIME

START END

LANDMARKS

MOHALLA

NAME/VILLAGE

THANA/UPAZIL

A

DISTRICT DIVISION

TELEPHONE

( IF ANY

(optional)

MOBILE HOME WOR

K


I admit that the respondent whose name and address is given above was unknown to me before I start this interview. Before

submitting the questionnaire, I assure that it has followed following professional conduct of MRSI. I understand that information

I have received is confidential.

SIGNED __________________________________________ DATE ______________

12

INTRODUCTION

Good morning/afternoon/evening................................... I am from Nielsen Bangladesh, an international research organization. At present, we are conducting a general opinion on governance of the country. Your information is very important to us. Your views will be used for research purposes only and your identity will be kept strictly confidential. Your views can contribute to policymaking and the national interest of the country. This will take approximately 20 minutes, I hope you can spare that much of time. If you are not interested to respond, you can ignore; even any point of time of your interview.

Q1. Gender

Male 1 Female 2

Q2. What is your current occupation/profession?

Private service 01

Government service 02

Student 03

Businessman 04

Farm related activity 05

Unemployed 06

Housewife 07

Others

Q3. How do you know about RTI act?

From friends 01 From family members 02

From colleagues/classmates 03 From books 04

Newspaper 05 Radio 06

Television 07 Meeting 08

Through government 09 NGO 10

SMS on cell phone 11 Any other (specify)

Q4a. Give brief information of the information that you sought

(Instruction: Try to get a copy of the application and other relevant papers – if copy not readily available, take photographs of the pages on

camera/mobile camera)

Q4b. How many RTI requests have you filed?

Q4c. What was the reason for seeking the information? (Do not Read, Multiple Answers Allowed)

Needed the information for my official/professional purpose 01 Go to Q4ci

Needed the information for my personal purpose 02 Go to Q4cii

Needed the information for my academic/research purpose 03 Go to Q4ciii

Needed the information for any other reason (please specify) 04 Go to Q4civ

13

Q4ci. You mentioned you needed the information for official/professional purpose. Please specify/tell in details.

Q4cii. You mentioned you needed the information for personal purpose.

Q4ciii. You mentioned you needed the information for my academic/research purpose.

Q4civ. You mentioned you needed the information for any other reason (please specify).

Q4d. To whom was the information relevant? (DO NOT READ OUT; MULTIPLE ANSWERS ALLOWED)

Code

Myself 01

My family 02

My office 03

My neighbor 04

My friend 05

My studies 06


Q4e. In what format did you submit the RTI application?

Code

In the specified format 01

In format made on my own 02

No format followed 03

Q5a. Did you submit the application to a Designated Officer? If not, to who?

Yes 1 Go onto Q 6

No 2 Go onto Q 5b

Q5b. (If not in Q 5a) to who did you submit the application to?

To the person next to DO 01

To the person just above the DO 02


Don’t remember/Can’t say 99

Q6. Did you receive help in filling up the application form?

Yes 1 Go onto Q 7

No 2 Go onto Q 8

Q7. Who helped you in filling up the application form? (MULTIPLE ANSWERS ALLOWED)

Code

Friend(s) 01

Family member(s) 02

Colleagues/classmate(s) 03

The DO/related personnel to whom I submitted the form 04


14

Q8. How did you find out who was the DO? (Or, what kind of difficulties you faced in finding the DO?)

Code

I found it myself using the relevant Govt. agency website 01

Talking to the relevant Govt. agency or authority 02

Family members helped me 03

Colleagues/Classmates 04


Q9. Was the DO aware of RTI?

Yes 1

No 2

Little aware 3

Q10. Did you face difficulty in seeing the DO?

Yes 1 Continue

No 2 Go to Q 12

Q11. What kind of difficulty did you face in seeing the DO?

Q12. How long did you wait to see the DO?

9

Q13. How many visits were required to meet the DO and submit the RTI request?

Q14a. Did you pay any fee?

Yes 1 No 2

Q14b. Where did you deposit the fee?

Bank 01


Q14c. How did you find out how much to pay?

From newspaper 01

From the relevant office 02


Q14d. Did you receive a receipt?

Yes 1

No 2

Q14e. What was the mode of payment?

Cash 01

Cheque 02


Q15. Did you receive a receipt against your RTI application?

Yes 1

No 2

15

Q16a. Did you receive a response to your RTI application? Yes 1

No 2

Q16b. How long did it take you to receive a response to your RTI application?

Q17a. Did you receive the information requested and in the desired form?

Yes 1

No 2

Q17b. In what form did you receive the information?

Verbally 01

Written 02


Q18a. Was the information you got right, false, old, misleading or incomplete?

Right 1

False 2

Old or backdated 3

Misleading 4

Incomplete 5


Q18b. (If ‘No’ for Q 16a) did you receive an explanation for refusal?

Yes 1

No 2

Q19. Did the concerned officer route/direct you to any other relevant department if he/she was unable to answer successfully to your query?

Yes 1

No 2

Was able to answer my queries 3

Q20. To what extent did the getting of this information fulfill the purpose for which you asked this information?

Highly Somewhat Very Little

Not at all Don’t know / Can’t say

Did not get information

4 3 2 1 9 6

Q21. What did you do with the information you received through RTI?

Q22. What were the main constraints in the process of getting information?

No constraints 1

It was very difficult to find the concerned officer 2

The concerned officers were not co-operative 3

The other staff of the office were not co-operative 4

Had to visit the office several times 5


Q23. Did you file an appeal?

Yes 1 Go to Q 24

No 2 Go to Q 25 There was no need to file an appeal 3

16

Q24. What was the consequence of filing an appeal?

Q25. Why did you not file an appeal?


Q27a. Do you have a National ID Card?

Yes 1 Continue interview

No 2 Go to Q28 after asking Q27b

Q27b. Do you need the card to access any kind of services?

Q 27b(1)

Yes 1 Q 27b(2) (Please write in detail)

No 2

Q27c. Do you want to make any changes to the information or photograph on your existing National ID Card?

Yes 1

No 2

Q27d. Did you experience any difficulty in the process of obtaining or making changes to the card?

Q27(d)1

Yes 1 Q 27(d)2 (Please write in detail )

No 2

Q28. Is the chief wage earner of your household male or female?

Male Female

Code 1 2

Q29a. What is the occupation of chief wage earner of your household? If chief wage earner is retired, please kindly mention his or her last occupation

Education of Head

of Househol

d

Illiterate

Literate with no formal

education

Class 4

Class 5 to 9

S.S.C/ H.S.C

Have some college

education but not

graduate

General Graduate or above

Professional Graduate or above

Code 1 2 3 4 5 6 7 8

Unskilled worker 01 E2 E2 E2 E1 D D D D

Skilled worker 02 E2 E1 E1 D C C B2 B2

Petty trader 03 E2 D D D C C B2 B2

Shop owner 04 D D D C B2 B1 A2 A2

Business person/Industrialist

05 D C C B2 B1 A2 A2 A1

17

without any employee

Businessperson/Industrialist with 1 to 9 employees

06 C B2 B2 B2 B1 A2 A1 A1

Businessperson/Industrialist with more than 10 employees

07 B1 B1 B1 A2 A2 A1 A1 A1

Self-employed professional (e.g. Doctor, Engineer, Lawyer etc.)

08 D D D D B2 B1 A2 A1

Clerk/Salesperson 09 D D D D C B2 B1 B1

Supervisory Level 10 D D D C C B2 B1 A2

Officer/Executive-Junior

11 C C C C B2 B1 A2 A2

Officer/Executive-Middle/Senior

12 B1 B1 B1 B1 B1 A2 A1 A1

Q29b. Identify SEC of the respondent (single answer)

SEC A1 A2 B1 B2 C D E1 E2

Code 1 2 3 4 5 6 7 8

Q30. And what is your ethnicity?

Q31. How long have you lived in this district (in years)?

Q32. What is your marital status?

Single

Married

Widow

Widower

Divorced

Code 1 2 3 4 5

Q33. What year were you born?


18

Questionnaire III


House # 70 (2nd Floor), Road # 15A (New) Dhanmondi R/A, Dhaka-1209. Phone: 9125839

www.nielsen.com

PROJECT – ODHIKAR (DESIGNATED OFFICERS)

JOB # MR0331204


Study ID (101-108) Resp. No. (109-116)




ADDRESS IN FULL: BUILDING / Chawl NAME / NO.: ___________________________________FLAT / ROOM NO.: _______ FLOOR NO.:_______

STREET / ROAD NO. /NAME: ___________________________ Locality Name ______________________________________


LANDMARK: ___________________________________________________________________________________________

EMAIL ADDRESS



(R1) AREA NO. (132-136)

(R2) G.C.No. (137-141)

(R3) LISTING NO.

(142-146)

(R4) MAIN No. (147-151)

(R5) D.S. No. (152-159)

(R6) D.V. No. (160-167)


19

Q2 Q.C. [MA]

RQ

AC

CB

AC

RQ

BC

CB

BC

RQ

TBC

CB

TBC

RQ

VC

CB

VC

RQ

SCR

CB

SCR

(168)

(R1) D.V 1 2 3 4 5 6 7 8 9 0

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN_______

DATE_______

(169)

(R2) OC /OE / SOE 1 2 3 4 5 6 7 8 9 0

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN_______

DATE_______

(170)

(R3) OM/SM 1 2 3 4 5 6 7 8 9 0

SIGN_______

DATE_______

SIGN_______

DATE_______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN______

DATE______

SIGN_______

DATE_______

Q3a Date of Interview [dd/mm/yy] Please record using the short date format (dd/mm/yy). For example, if the date is 21

December 2008, record as 211208

Q3b RECORD TIME INTERVIEW STARTED / ENDED Please record using 24-hour format. For example, if the time is 2:47pm, record as 1447

Time Started (24-hour format)


Q3a Q3b Q3c

Date of Interview

[dd/mm/yy]

Time Started (24-hour

format)

Time Ended (24-hour

format)

(171-176) (177-180) (220-223)







20


Random 1

Booster 2

THANA

CODE

PSU NO QNTR. SLNO


House # 70 (2nd Floor), Road # 15A (New) Dhanmondi R/A, Dhaka-1209 Phone: +88 02 9125839

Job Number : MR0331204 Urban 1

PROJECT ODHIKAR (DESIGNATED OFFICERS) Rural 2

NAME OF

RESPONDENT

(optional)

CENTRE

ADDRESS IN FULL

(optional) Code


1

2

3

4

5

6

INTERVIEW TIME

START END

LANDMARKS

MAHALLA

NAME/VILLAGE

THANA/UPAZIL

A

DISTRICT DIVISION

TELEPHONE

( IF ANY

(optional)

MOBILE HOME WOR

K


I admit that the respondent whose name and address is given above was unknown to me before I start this interview. Before

submitting the questionnaire, I assure that it has followed following professional conduct of MRSI.

SIGNED __________________________________________ DATE ______________

21

INTRODUCTION

Good morning/afternoon/evening................................... I am from Nielsen Bangladesh, an international research organization. At present, we are conducting a general opinion on governance of the country. Your information is very important to us. Your views will be used for research purposes only and your identity will be kept strictly confidential. Your views can contribute to policymaking and the national interest of the country. This will take approximately 15 minutes, I hope you can spare that much of time. If you are not interested to response, you can ignore; even any point of time of your interview.

SQ1. Gender

Male 1 Female 2

SQ2. Designation and Name of Authority

SQ3. Location

Q1a. Do you know about the RTI Act?

Yes 1

No 2

Q1b. Check whether the respondent has knowledge about RTI Act by asking him/her what he/she knows about RTI Act, whether he or she knows procedures about RTI applications. (Instruction for interviewer: please check whether the respondent has knowledge about RTI Act) Standard definition: According to the RTI Act, 2009 anyone can request for any information to any government and non-government organization following the specified procedure. (Please answer based on your checking with the respondent) Does the respondent have knowledge about RTI act? )

Yes 01

Only somewhat 02

Not at all 03


Q2. How did you come to learn about the RTI Act? (Multiple answers, do not read out

From training 1

From government memorandum 2

From newspapers 3

From colleagues 4


Q3a. Did you receive any training on RTI?

Yes 1 Q.3b

No 2 Q.6

22

Q3b. How many times did you receive training? Q3c. Where did you receive training? (Multiple answers, do not read out

From my ministry 01

From Information Commission 02

NGO 03

Bangladesh Public Administration Training Center (BAPTC) 04


Q4a. Who conducted the training?

Q4b. What was the duration of the training? (In days)

Q5a. Was the training useful for you in handling RTI issues?

Yes 1 Go to Q 5b

No 2 Go to Q 5c

Q5b. How was it useful to handle RTI issues?

Q5c. Why did it not prove to be useful? Why was it not useful?

Q6. How long have you been the Designated Officer?

Q7. Did you know that you are a DO?

Q8. Did you want to be a DO?

Yes 1 Go to Q 8b

No 2 Go to Q 8c

Q8b. Why did you want to be a DO? (Multiple answers, do not read out).

To support RTI 01

Gives power 02

Give recognition 03

Others (Please specify)

Yes 1

No 2

23

Q8c. Why did you not want to be a DO? (Multiple answers, do not read out)

Additional work 01

Fear of penalty 02

Lack of cooperation from colleagues 03

No financial or other incentives 04

Poor record management and retrieval of information difficult 05

Lack of support system 06

Others (specify)

Q9. How was the DO selected? (Multiple answers, do not read out options)

By the superior officer 01

By the ministry 02

By Information Commission 03


Q10a. Since your tenure as DO, how many RTI applications have you received?

Q10b. Since your tenure as DO, how many RTI applications have you rejected?

Q11. Do you have any constraints to cover the cost of servicing RTI APPLICATIONS?

Instruction

Yes 1 Go to Q 12

No 2 Go to Q 13

Q12. What are the constraints?

Q13. (Related to documentation): Do you/your office keep the following information in a consolidated form? (Record of RTI applications received, date, information provided; number of application denied and reasons for denial etc.)

Yes 1

No 2

Q14. What difficulties do you/your offices face in responding to RTI applications? (Multiple answers, do not read out)

Files are not preserved in my office 01

There was no scope of receiving training for me in this regard 02

I do not know how to respond to RTI applications 03

Lack of support from senior officials/supervisors 04

In case of my incapacity to answer a query I do not know whom to refer the client to 05

Poor coordination among different government units delays the process of answering queries where more than one unit is involved

06

24

too many applications 07

citizen’s lack of understanding of the process 08

lack of training etc. 09

My sub-ordinates are reluctant to assist me 10

Poor state of records 11


Did not face any difficulty 99

Q15a. On an average, how much time is spent every week in RTI related work?

Q15b. Do you hold this position as an additional charge?

Yes 1

No 2

Q15c. Do you feel overburdened?

Yes 1

No 2

Q15d. What would motivate you to perform as DO? (Multiple answers, do not read out)

Recognition by supervisor 01

Improved career track 02

Training 03

Award/certification 04

Financial incentives 05

Q16a. Do you have a copy of the RTI Act?

Yes 1 Q.16b

No 2 Q.17

Q16b. May I see it?

The respondent showed 01

The respondent could not show 02

Other (please specify)

Q16c. What language is it in?

Bangla 1

English 2

Other(please specify)


25

TO BE FILLED IN BY THE INVESTIGATOR

E1. Did the DO answer the questions in the presence of a superior officer?

Yes 1

No 2

E2. Were other people (colleagues/subordinates) also participating in answering the questions?

Yes 1

No 2

E3. Was the DO cooperative in answering the questions?

Yes 1

No 2


26

Questionnaire IV

The Nielsen Company (Bangladesh) Ltd. House # 70 (2nd Floor), Road # 15A (new) Dhanmondi R/A, Dhaka-1209 Phone: +88 02 9125839

PROJECT: ODHIKER (RTI Baseline Survey for Bangladesh)

Guide For: General Citizen (Male/Female)

Duration: 1 hour and 30 minute

Warm Up

Exchange greetings

Introduce yourself and the organization you are working for

Describe the objective of the discussion

About FGD

It’s nothing more than an exchange of views

This is not a test but a simple discussion

About Norms

There is no right or wrong in this discussion

Confidentiality about the discussion will be maintained

About the Participant

Name, age, and occupation of the respondent

Hobbies/Areas of interest

Now let us go around the table and introduce ourselves – with first names only. Please be brief on

introduction: like where you live, your profession, etc.

(NB: Ice-breaking section is aimed at bringing the respondent to an ease so that spontaneous

participation is ensured)

27

General Discussion:

Generally, you cross a day with lots of activities along with lots of responsibilities, and concerns.

Therefore, by considering all these issues, we would like to know usually how you spend your daily life

(your daily activities, major concerns etc.).

[Information Coverage Probe

Understanding about RTI

When you hear about right to know information then what

things come to the mind at first?

Why do you think so? What else? What else?

Do you know/Have you heard anything about RTI (Rights

to Information) act?

If yes, How do they know about RTI act?

Probe:

From friends From family members From colleagues/classmates From books Newspaper/Radio/Television Meeting/Through government NGO /SMS on cell phone

If you know, could you share with me the Rights to

Information Act?

Probe:

What does the Act say?

When do you except to get an answer?

If you do not get response as per your

demand, can you make an appeal?

Whom could we make an appeal to?

Instruction for Moderator’s: If the respondent does not know anything about RTI then give them a complete brief regarding RTI to make them more aware to get their valuable thoughts and views.

Standard definition: According to the RTI Act, 2009 anyone can request for any information to any

government and non-government organization following the specified procedure.

Values of RTI:

As a conscious citizen, what do you think about the value of

RTI in your personal life?

Probe:

Why do they think so?

According to you, what types of benefit will you accept

when you are aware of it?

Probe:

What do they think so?

What are the benefits do they want?

If they were unaware of it then what would be the problems? (Why /Why not)

Practice Related

Have you ever sought any kind of information under RTI? Probe:

What were the reasons behind for seeking of RTI? --Official/professional

--Personal purpose

--academic/research purpose

-any other reason

Do you think that RTI is important to you? Probe:

Why RTI is important to them?

According to RTI, how people can get

benefit from it?

28

If the participants are aware but if they have not tried to seek any type of information under

RTI then ask them to know the following queries :

Please ask to them (Those who are aware but did not apply for information under RTI )

Would you please tell that after knowing the merits/benefits of RTI why did you not apply for that?

Probe:

Ask to know for main reasons

Do they face any barrier to apply

Do you think that it (RTI) can be very helpful to make your life

more comfortable?

Probe:

Why do they think so /Why not

How can RTI help you to solve your personal problems? Probe:

How do you say so

What do you accept for the betterment of our country/society

after implementing RTI?

Why do they think so /Why not

According to you, what are the barriers in implementing RTI

Act?

Probe:

How can we overcome these

barriers?

Who can give us best support to

solve it?

Ask to them who have tried to seek information under RTI

How many RTI requests have you filed? Probe:

Why/Why not?

When do you except to get an answer?



Whom we could make an appeal to?

To Whom was the information relevant? Have you filed up

any format of application to get the RTI?

Probe:

In what format did you submit the RTI application? -In the specified format -No format made on my own -No format followed

Did you submit the application to a Designated Officer?

Probe:

If not, to who?

To the person next to DO

To the person just above the DO

Did you receive help in filling up the application form? Probe:

Who helped you in filling up the

application form?

Friends /Family

members/Colleagues/classmates

The DO/related personnel to whom they

submitted the form

Have you faced any difficulty to find out the designated

officer (DO)?

Probe:

Did you face difficulty in seeing the DO?

What kind of difficulty did you face in

seeing the DO?

How long did you wait to see the DO?

How many visits were required to meet

the DO and submit the RTI request?

According to their realization, was the

DO aware of RTI?

29

Did you pay any fee to get the RTI response? Probe:

Where did they find out that how much to

pay?

How did they deposit?

What was the mode of payment?

Did you receive a receipt against your RTI application? Probe:

Why/Why not?

What was the mode of payment?

Did you receive a response to your RTI application? Probe:

Why/Why not?

How long did it take them to receive a

response to your RTI application?

Did you receive the information requested and in the

desired form and what form did you receive the

information?

Probe:

In what form did they receive the

information?

-Verbally

-Written

Was the information

right/false/old/misleading/ incomplete?

What were the main constraints in the

process?

-No constraints

-It was very difficult to find the concerned

officer

-The concerned officers were not co-

operative

-The other staff of the office were not co-

operative

-Had to visit the office several times

Did you receive an explanation for refusal?

Probe:

Did the concerned officer route/direct you

to any other relevant department if he/she

was unable to answer successfully their

query?

To what extent did the getting of this

information fulfill the purpose for which

you asked this information?

Would you please tell me that what did you do with the

information you received through RTI?

(Options: official/personal/research purpose) Please tell in

details what official/personal/research purposes they had

in collecting information under RTI Act.

Probe:

What was the consequence of filing an

appeal?

National ID Card Related

Do you have a National ID Card? Probe:

Do you need the card to access any kind

of services?

Do you want to make any changes to the

information or photograph on your

existing National ID Card

Did you experience any difficulty in the

process of obtaining or making changes

to the card?

30

Media habit

In our whole day, we are exposed to different media, If I want to know to which media we are exposed to, what would you say?

Probe:

Why them?

Among your mentioned mediums which is the best in your opinion?

Why/Why not?

If it is TV/radio then which is your favorite channels/programs.

Why? /Why not?

Which time do you usually spare for watching TV or listening radio?

If it is newspaper then which is your

favorite paper/page.

Why? When do you read it? (If no

newspaper, then why not?)

Have you heard anything about RTI from

Radio/TV/Newspapers or any media channel?

What impression do they have after/listen

viewing the ads?

Suggestions/Recommendations

Would you like to suggest any improvement in the RTI

Act/rules/ procedures? /

Probe:

What are those improvement areas?

What else? What else?

Any suggestions for improvement?

How can we create awareness regarding RTI among the

much people?

Probe:

Any suggestions to raise awareness?

How do the people get support from different government

offices through RTI?

Probe:



31

Questionnaire V

DISCUSSION GUIDE FOR DEPTH INTERVIEW

PROJECT: ODHIKER (RTI Baseline Survey for Bangladesh)

Duration: 1 hour and 30 minute

Warm Up

– Exchange greetings – Introduce yourself and the organization you are working for – Describe the objective of the discussion About the Depth Interview

– It’s nothing more than an exchange of views – This is not a test but a simple discussion About Norms

– There is no right or wrong in this discussion

– Confidentiality about the discussion will be maintained

About the Participant

– Name, age, and occupation of the respondent – Hobbies/Areas of interest …...etc.!

Information Coverage Probe

Understanding about RTI

When you hear about right to know information then

what things come to your minds at first?

Why do you think so? What else? What else?

Do you know/Have you heard anything about RTI

(Right to Information) Act?

If yes, How do they know about RTI act?

Probe:

From friends From family members From colleagues/classmates From books Newspaper/Radio/Television Meeting/Through government NGO /SMS on cell phone

What do you they understand by this act?

Probe:

Perhaps, in what way is this Act significant/relevant to their life?

When do you expect to get an answer?



Whom could we make an appeal to?

32

Standard definition: According to the RTI Act, 2009 anyone can request for any information to any government and non-government organization following the specified procedure. Values of RTI:

As a conscious citizen, what do you think about the

value of RTI in your personal life?

Probe:


According to you, what types of benefit will you accept

when you are aware of it?

Probe:

What do they think so?

What are the benefits do they want?

If they were unaware of it then what would be the problems? (Why? /Why not?)

Practice Related

Have you ever sought any kind of information under

RTI?

Probe:

What were the reasons behind seeking information under RTI? --Official/professional

--Persona0l purpose

--academic/research purpose

-any other reason

Do you think that RTI is important to you? Probe:

Why RTI is important to them?

According to them, how people can get

benefit from it?

Suggestions/Recommendations

Would you like to suggest any improvement in the RTI

Act/rules/ procedures? /

Probe:

What are those improvement areas?

What else? What else?

Any suggestions for improvement?

How can we create awareness regarding RTI among

the much people?

Probe:

Ask them for their ideas to raise

awareness?

How do the people get support from different

government offices through RTI?

Probe:


Relevant stakeholders like NGOs, opinion leaders including teachers, journalists, users of RTI

services & DOs etc.

Ask to the journalists:

Can you please tell me any story, event related to RTI in Bangladesh

Why do you think the RTI act was established? Please give us your valuable opinion about the

positives and negatives of ‘right to information’

(Ask to the journalist only) as related to the media and people, please tell us the relation

between media and RTI in Bangladesh.

From your point of view, please tell us how successful the implementation of RTI in Bangladesh.

If you have to give a number out of 1 to 10 to rate the implementation success of RTI in

Bangladesh, how are you going to rate it? Please give reasons.

33

I have heard from others that the implementation of RTI is hampering due to some reasons.

What are these reasons from your point of view?

What are the possible barriers of RTI implementation in Bangladesh [MODERATOR TO TAKE

A LIST OF BARRIERS]? Can you please rank the barriers in terms of their importance? Please

give reasons.

If I ask you about the current practices of RTI in Bangladesh, what are you going to say? Please

give reasons.

Please let me know your expectations from the RTI act in Bangladesh. Did it meet your

expectation? What are the expectation mismatches?

I have heard that lot of people are not availing the RTI services, what are the reasons of it?

Please give reasons.

If you are to write an article in a newspaper regarding the list of existing challenges of RTI

implementation in Bangladesh, what are you going to write? Please give reasons.

If you were the in-charge/head of implementing RTI in Bangladesh, what would you have done

to incorporate it in our system successfully? Please give reasons.

ASK ONLY TO THE NGO

As NGOs are playing a big role in the development of Bangladesh, are the NGOs playing any

role regarding RTI implementation in Bangladesh? Please give reasons for implementation

and for not implementing too.

ASK ONLY TO THE DESIGNATED OFFICERS

Weekly, how many people on an average come to you for information

What kinds of people do come to take information from you? What type of information do they

frequently seek? Please give reasons

What are the barriers do you face to collect information from the internal sources?

If I tell you to give me the key three reasons that hampers the implementation of RTI in

Bangladesh, what are you going to say and the reason for saying so.


questionnaires used in the study - nebula.wsimg.com

Documents