questionnaire mrp
DESCRIPTION
online shopping questionnaireTRANSCRIPT
![Page 1: Questionnaire MRP](https://reader035.vdocuments.us/reader035/viewer/2022072011/55cf982e550346d03396170d/html5/thumbnails/1.jpg)
Online Shopping Questionnaire
Name =
1. What is your Gender?
le
2.
a) Male b) Fema
Your Age?
a) 18-25 b) 26-30 c) 31-35 d) 35 or more
3. What is your level of Education?
a) Matriculation b) Intermediate c) Bachelors d) Masters or Above
4. What is your Monthly Income?
a) > R s 15,000 b) Rs. 15,000 to Rs. 25,000 c) Rs. 25,000 or more
5. How frequently do you Shop Online?
a) Frequently (once a month) b) Once in six month c) Once a year
6. For how long have you been shopping online?
a) Less than a year b) 1 to 3 years c) More than 3 years
7. What products do you normally online? (You can select more than 1)
a) Books
b) Mobile / Computer / Camera (Electronics Products)
c) Clothes
d) Music, Softwares
e) Other (Please Specify)
8. Which Online Retailer do you prefer? (Rank according to preferences where 5 =Max & 1=Min)
a) Flipkart _
b) Snapdeal _
c) Myntra _
d) Homeshop18 _
e) Others __ __ __ _
_
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9. How do you make online payment while Shopping?
a) Debit/Credit Card b) Cash On Delivery c) Net banking d) Others
10. Reasons for Internet shopping?
Strongly Agree Neutral Disagree StronglyAgree Disagree
Saves Time
Saves Money
Much Easier Shopping
More Efficient
Friend Referrals
Other (Please Specify):
11. Which features do you value when visiting an e-commerce website?
Strongly Agree Neutral Disagree StronglyAgree Disagree
Company profile & brand identity
Security certificated
Customer service
Detailed product information
Large selection of products
Cost of delivery
Speed of delivery
Simplicity of purchase process
Protection of privacy
information Ability to track your
shopping Website response
speed
Website interface
Personalized offers/adverts
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12. Do you think the following need to be improved for e-commerce websites?
Strongly Agree Neutral Disagree StronglyAgree Disagree
After service
Website security
Delivery on time
Packing of products
13. Do you intend to continue purchasing products from the Internet in the near future?
a) Yes b) No
14. If no, what reasons may cause you not to use the internet for shopping? (You can select more than 1)
Low trustworthiness
_ Bad customer service
Product doesn't perform as expected _
Long delivery time
High Shipping Cost
_ Refund Policy
_ Warranty and claims
_
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