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From

Jithin J Kumar

Management Trainee (Summer Intern)

Stellar Information Private Limited.

Kochi Location.

To

Manager

Systems and IT Department

SUBJECT:- Questionnaire For Research

Sir/Madam

I am conducting a survey as a part of my summer internship in Stellar

Information Private Limited on the topic Customer awareness about Data

Recovery services and Solutions offered by Stellar Information Private Limited in

Kochi Location .Kindly cooperate by answering the survey questions.

I assure you that data collected through this survey will be used strictly for

research purposes only. Thank you for considering my request.

Faithfully,

Jithin J Kumar

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Research Questionnaire

Name :

Email-id :

Designation :

Company :

Do you consider data essential for day to day working of your company?

Where do you store important data of your firm?

Hard disk (Internal/External) Pen Drives

Cloud Server CD/DVD ROMs

How often do you come across faulty Data storage devices (Pen drives, Hard disk, CD

ROMS)?

Never Hardly (Once in an year)

Occasionally (Once in a month) Often (Once in a week)

Frequently (More than once in a week)

Whom did you consult when data storage device gets damaged?

AMC provider Friends who are expert in Hardware

3rd Party Vendors Stellar Data Recovery

Were you able to recover the data that you wanted?

No Partially recovered Yes, Completely recovered

Factors that you take into consideration when you consult a data recovery vendor

Expertise Location

Advertising Experience

Service Charge Customer Reviews

How do you erase sensitive data from your storage media like HDD?

Formatting Disk sanitization

Not at all At times Neutral Important Highly Critical

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Mark the facilities provided by your data recovery vendor

Free Consultation Cost Analysis

Media Analysis Data Safety

Data Security & Confidentiality Data Sanitization

How do you rate the overall performance of your data recovery service provider?

How did you ensure the data from the broken device was kept confidential?

Trusted the solution provider Signed Non-Disclosure Agreement

Other

How much are you willing to pay to recover your data?

A price depending on the capacity of the drive, e.g. Rs.3000 for 40GB-80GB.

A price depending on the value of the data in it.

A price depending on complexity of problem to fix it, e.g. Rs 1000 /day

Other

Have you used any 3rd party software for Data Recovery?

yes No

If yes, Name of software used

Have you availed any professional service (Data Degaussing / Disk Sanitization

Service) to destroy confidential data?

yes no

If yes, Name of the Service provider :

Does your Data Recovery Vendor offer controlled environment in their lab(Class 100

clean room), so as to recover Data from Physically Damaged Data Storage Devices?

yes Dont know no

If yes, Name of the Service provider

***** Thank you *****

FACTORS Bad Poor Average Good Excellent

Time For Servicing

Cost For Servicing

Usability Of Data

Overall Service