question and answers for ssb information system (from 18-4 ... · question and answers for ssb...

1

Question and Answers for SSB Information System (From 18-4-2018 to 27-4-2018)

No Company

Name

Classification/Re

ferences Question Answer By SSB

Company

Send Date

SSB Sent

Date Remarks

1

LanTro

(Myanmar)

Co., Ltd

Can we use Microsoft Hyper-V

for hypervisor?

- Already mention in TOR (English):

Section (6.4): “For server

virtualization, SSB will also accept

other equivalent products.”

9-4-2018 27-4-2018

2 ditto

Is there any Layer 2 Link (Data

Center Interconnect) and if has,

how many core?

- SSB will use the MPT Fiber

connection and it has 12 cores. ditto ditto

SSB apply

Fiber

connection

from MPT

that hosted

in SSB head

office.

3 ditto How to connect 2 Data Center

L2 or L3? - ditto ditto ditto ditto

4 ditto Is there any Public AS and

Public IP? - SSB will support. ditto ditto

SSB apply

colocation

service and

Public IP

from MPT.

2

5

China National

Software and

Services Co.,

Ltd

The demand for bidding clearly

demands that “all software

must be based on the Microsoft

technology architecture”, and

does our technology plan adopt

the J2EE architecture to meet

the needs of the user?

- No

- The system don’t use J2EE

- Only accept the Microsoft .Net

Framework to develop the core

system for the same platform with

other ministries.

18-4-2018 ditto

6 ditto Do you accept joint bidding? - Yes ditto ditto

7 ditto

Is it possible to tender in the

name of our country (Chinese

company) or do you need to bid

in the name of Burma local

cooperative company?

- According to our tender direction,

any domestic/ foreign companies

submitted tenders must be formally

constituted a valid company by the

Myanmar Companies Act.

ditto ditto

8 ditto

At present, there is a social

insurance law. Is there any

detail rules or methods? To

make a clearer explanation of

how to carry out the treatment?

− Yes, SSB rules already published

and please refer at

http://www.mol.gov.mm for Social

Security Rules in detail.

− SSB has 3 worker hospitals and 96

clinics in which, any insured person

can get treatment according to the

2012 Social Security Law. For

more detail, please see Social

Security Rules and can request for

site survey in detail information.

ditto ditto

http://www.mol.gov.mm/

3

9 ditto

Is the standard of payment

unified in the country? Is there a

standard of payment in

accordance with the province?

− Yes, the Myanmar kyat (MMK) is

the standard of any payment in the

country.

− There is no specific standard in

accordance with the province.

10 ditto

How much is the salary of the

health and social care fund, the

family assistance fund, the

disability benefit, the pension

benefits and the legacy pension

fund, the unemployment benefit

fund and the social insurance

housing plan? Whether or not a

separate account is set up?

− Currently, the income of worker that

must not more than 300,000 kyats is

the basic salary to pay contribution

per month according to 2012 Social

Security Law.

− Please refer the Social Security

Rules for monthly contribution rate

(%) of any fund in detail.

ditto ditto

11 ditto SSB Organization Structures?

− Already described at Appendix (B)-

Social Security Board Context-

English: “B.1 SSB Organizational

Structure”

ditto ditto

12 ditto

The process of hiring,

terminating, hiring, staffing,

promotion, dispatching in

human resources management?

− This can use the existing software

packages and can customize

according to the business needs.

− Please refer TOR (English): Section

(2.3.3): Phase3 for more information

ditto ditto

13 ditto Financial accounting process, − ditto ditto ditto

4

posting process, accounting

process?

14 ditto

Building Maintenance Plan

Formulation and Approval

process? − ditto ditto ditto

15 ACE Co., Ltd TOR

For biometric enrollment of the

smart card/user identity, can we

confirm that biometric 1-N

matching and de-duplication is

required. We will ask this

question again to confirm since

it seems to have been answered

differently before, and the cost

is potentially high to support

such architecture.

− Yes

− For validation of insured person or

not, fingerprint (1 to 1 matching)

will be used

− To prevent enrollment/ registration

duplication, (1 to many) by checking

with existing fingerprints in central

database.

− 10 Fingerprints, iris will be used for

Biometric Validation according to

SSB will purchase or not the

optional deliverable of biometrics.

20-4-2018 ditto

16 ditto TOR-Appendix I

The hardware related specs in

Appendix I are sometimes

extremely manufacturer

specific. For example -

temperature range, number of

cards in the feeder, exact

− We already mentioned in TOR

(English): Section 8.1: Qualitative

Criteria Weights in Table 1 -

Relative Weighting for each

criterion 3.Supplier’s

comprehension and approach is 25%

ditto ditto

5

dimensions, dimensions of the

glass, max power consumption

in m. This specificity mostly

leaves one choice from single

vendors, which may mean high

price, high risk, and lack of fair

competition. If Ministry intends

a competitive tender they

should consider removing all

such information, or look at

specs from competing vendors

to make sure they are loose

enough for a range of solutions

„ Muhlbauer, HID, IAI, Evolis,

for biometrics NEC etc.

As example, for Smart Card

related hardware, only the

following equipment has been

identified as compliant:

DATACARD® CD810™

Dermalog Fingerprint Scanner:

https://www.dermalog.com/pro

ducts/hardware/fingerprint-

scanners/lf10/

− Please refer the evaluation criteria

for the equipment/solution areas of

TOR (English): Section 8.1.3:

Supplier’s Comprehension and

Approach for detail.

6

Suprema Fingerprint Scanner:

http://www.suprema-

id.com/en/contents/detail.php?c

ode=010107

Iritech Iris scanner BK 2121U:

http://www.iritech.com/product

s/hardware/irishield

•What are the evaluation criteria

for the equipment/solution areas

of the proposal? Is there a

grading system or points for %

of compliance with the tech

specs, price etc.?

17 ditto TOR

Is the Microsoft centric .NET

platform required for ALL

components of the solution? For

packaged software can it be

exempt, such as for data

capturing module and card

issuance system? .NET is not

common in many of the sectors

required for this solution, such

as financial or secure identity

solutions.

− Microsoft .NET platform is only for

the core system development.

− Other components like software

packages and other don’t need to

use .NET platform, but these

software must be integrated with the

core system software for business

requirement compatibility.


3.2.4: Software Packages

Deployment and Section 6.8:

ditto ditto

7

Software Packages Compatibility

for detail.

18 ditto TOR

We wish to confirm that

traditional AFIS (10 print),

facial recognition, and IRIS are

optional and not mandatory.

− 10 Fingerprints, iris will be used for

Biometric Validation according to

SSB will purchase or not the

optional deliverable of biometrics.

ditto ditto

19 ditto TOR

Why request PC card

specifically with contact

interface and Direct to card

perso? PC is the most expensive

material due to durability and

suitability for laser engraving.

Contact is less durable than

contactless due to card

structure, contact module,

corrosion, and physical wear.

That choice goes against the

logic of choosing PC as the

base card material. FYI, Laser

engraving in black and white

would allow for less

consumable and possibly lower

cost of operation, as well as

better security, especially since

− According to our business needs,

card lifetime is important.

− So, we have no plan to change the

card material PC (minimum lifetime

10 years) and contact chip (firstly 5

year lifetime is widely achieved,

however, recent advances in card

body material and chip embedding

technologies have now made a 10

year lifetime)

ditto ditto

8

the security overlay is only

optional. Some types of PET

can also last 10 years. If all you

require is durability, should

allow PET or PC but request

proof of durability tests

matching minimum the

performance of Polycarbonate.

Can you consider changing card

specs to allow:

- PET subject to 10 year

durability.

- Black and White laser

engraving instead of only Direct

to Card printing.

- Contactless OR Contact.

Contactless has better

durability.

20 ditto TOR

Every Phase, there is objective

to provide training to SSB IT

teams for every relevant

component of the solution. It is

a complex technical, different

expertise, skill of knowledge to

− SSB have formed the SSB IT Team

with related qualification and will

give pre training for our needs of

any field.

ditto ditto

9

transfer. Can we prerequisite

qualification of SSB IT Team?

21 ditto TOR Is possible to present two

projects as referral? − Yes ditto ditto

22 ditto TOR

Card Printing -> Inclusive

Beneficiary? (If yes then system

design will change)

− Currently, only insured person will

give the card and not include for

beneficiary

− We already mentioned in

Deliverable 38.0: SMART ID Card

printing supplies (for the project)

and Deliverable 38.1: SMART ID

Card printing supplies for 1 500 000

cards for the first 3 years of project

operations

ditto ditto

23 ditto

Middleware/

Servers/

Network

except Microsoft

even though the specifications

didn't say exactly which brand ,

contains some of propriety

protocol or specific brand

related terminology ,do we still

need to follow that particular

brand or can we propose an

alternative/ compatible

brand/model?

− Don’t need to follow the particular

brand.

− Yes,

− The supplier can propose the

compatible brand/model.

ditto ditto

10

24 ditto

Appendix (I)_

Accessory

equipment

Do we need to include quote for

equipment such as barcode

printers, scanners etc. required

for some of the third party

software packages/solutions to

be used? If needed, where to

mentioned in

CommercialProposal excel file?

− If required, you can propose for

more equipment.

− There is no space for extra

equipment price in

CommercialProposal excel file.

− No need for barcode printers and for

scanners we mentioned in

Deliverable 10.0: Imaging

Hardware( Detail Scanner

specification can see at Appendix

(I))

ditto ditto

25 ditto

Appendix (I)

_Desktop ,

Laptop , Pg 1

Shall we propose laptop with

OEM type of Microsoft? Or

with open license of Microsoft?

− Yes,

− The suppliers must supply the total

overall license count and must

provide all required license.

− All licenses will have to be

registered officially to Microsoft as

SSB has the formal/ authorized role

of user.

− Microsoft have proposed Open

license which can apply in existing

devices. OEM can apply only

together with new devices. (Answer

by Microsoft Myanmar)

ditto ditto

11

26 ditto

TOR (Myanmar)

, Pg 80,

Paragraph 6.3

Even though SSB mentioned

that Network Latency can be 3

sec max. But in 6.2.1 they

mentioned "overall acceptable

latency for all end users should

be less than 2.5." What is the

requirement? (3 sec or less than

2.5sec).

− less than 2.5 sec is correct ditto ditto

27 ditto Appendix (H)-

Pg 1

Do we need to quote the exact

quantity for Microsoft licenses

mentioned in document?

− The specified quantities that are

mentioned in TOR are minimal

requirement and if the supplier

cannot provide the minimal number,

the proposal will be REJECTED.

ditto ditto

28 ditto Servers/Storage/

Others Hardware

Warranty for Hardware such as

Servers/Storage with 3 years or

5 years or how many years?

− Minimum 3 years (Parts/Hardware

and On-Site Services Warranty)

− Maximum 5 years (Parts/Hardware

and On-Site Services Warranty)

ditto ditto

29 ditto

Appendix-(F)

"Supports

Vmware

Vshpere 6.x and

pre-installed

during the

Constraint to VMware only, can

we choose any other

virtualization software like Xen

or KVM?

− Already mention in TOR (English):




ditto ditto

12

manufacturing

process"

30 ditto

Appendix-(F)

"Backup system

appliance"

Constraint to some vendor

backup appliance, can we

choose any other well-known

backup software together to

back up the VM and data?

− Yes ditto ditto

31 ditto Network

Would you like to use industrial

standard network protocols to

replace the proprietary

protocols in the tender? As all

standard network protocols are

supported by all of vendors and

have widely application.

− No ditto ditto

32 ditto Deliverable 3.5

Training for main users and IT

team (up to 60 people).

Q&A

It is a design phase and training

require?

− We mean the training plan and

design. ditto ditto


Pilot test strategy

Q&A

Is test strategy formulation?

Documentation only?

− Yes ditto ditto

13


Evolution and integrity control

of the code for the duration of

the project

Q&A

Kindly explain? If third party

imagining software package,


on code may not a valid option.

− We mentioned in Deliverable 9.2:

Imaging process code development

(Any imaging solution or software

package may be used)

ditto ditto



of the code for the duration of

the project

Q&A

Is Evolution and integrity

control of the code to be

exercise by SSB IT member?

− We are not mentioned this done by

SSB IT member will do or not.

− Depend on your plan

ditto ditto


Database automated migration

Q&A

Kindly share the nature.

− We mean this is for Database

migration tool (for example: by

using SQL change scripts, using

Entity Framework migrations, or

any tool)

ditto ditto


Data entry service (registration

and contribution).

Q&A

Is manual data entry process on

− Yes, SSB already cleaned the only

existing registration data and not for

contribution.

− And SSB will do Data Entry

ditto ditto

14

existing SSB member record?

Inside the TOR, there is a

deliverable 26- Data Migration

from Old Database(Already

Cleaned by SSB) to New

Database

What is the different?

services for existing 500000 records

of employees within one year

− There may have some more

registration records between the

finishing of Data Cleaning and Data

Entry Services.

− So, the new supplier for SSB

Information System tender need to

prepare for doing the Data Entry

services of existing employees

registration and

− For contribution, the new supplier

need to prepare for cleaning and

conforming with the employees

registration data (already cleaned by

SSB) from start, SSB will provide

the contribution excel files.

38 ditto TOR

We understand that Microsoft

does not support Burmese

character set subsequent to

Windows 7 OS. Is there any

arrangement between Microsoft

and Myanmar Govt (Ministry of

Labour) to support Burmese

− There are some issues in Myanmar

Unicode and Windows 10 and

Microsoft has already fixed issues

together with Unicode committee.

New build version will release very

soon. (Answered by Microsoft

Myanmar)

ditto ditto

15

character set in versions of

Windows OS later than

Windows 7?

− In TOR (English): Section 2.2:

Myanmar Language “The system

characters should be based on the

Unicode characters for Myanmar

(Unicode Standard 6.0 or most

updated version supported by

Microsoft) for the web and mobile

platform.” SSB describe the

requirement and

− The supplier has to answer all

Microsoft licenses that has

specified. Any compatibility issues

will be resolved directly with

Microsoft.

39 ditto TOR 2.2

Regarding Myanmar Language

support, it is mandatory

requirement for Unicode

standard.

Is this condition applied other

package software such as HR,

Hospital and Medical

Management?

− This is the mandatory requirement

for the core system development for

both web and mobile.

− For software packages, “it must at

least in Myanmar Language

support”, mentioned at TOR

(English): Section (2.2) Myanmar

Language.

ditto ditto

40 ditto TOR Page 9 In the TOR/RFP Page No 9,

there is reference to 96 SSB

− Even though, the basic business

process has any differences in these ditto ditto

16

medical clinics and 40 SSB

department clinics. We would

like to know if there are any

differences in scope of

healthcare services between

these two entities i.e. medical

clinic and department clinic.

This will help us decide module

list applicability across these

two entities if the scope of

services is different.

healthcare services, SSB plan to use

the new core system in both type of

clinics.

− So, the supplier can consider only

medical services provision process

for all SSB clinics as the same

scope.

41 ditto TOR

In the TOR/RFP Page 15, it is

clear that the HIS (Hospital

Information System) system

will be used by the 3 SSB

hospitals. In the same page, it is

mentioned that a .NET system

be developed for medical clinics

and the hospital system should

integrate with that. Our query is

(A) Is the .NET system for

clinics also in scope of this RFP

(B) Can relevant modules of

same HIS system is used for the

− For (A), we use .NET for the core

system development including

medical provision services that

already done by SSB clinics.

− For (B), we cannot allow for using

the some module of HIS system

instead of t.NET for core system and

the HIS software package can

integrate to the core software.


3.2.4: Software Packages

Deployment and Section 6.8:

Software Packages Compatibility

ditto ditto

17

clinics instead of the .NET

system?

for detail.

42 ditto TOR

In the TOR/RFP Page No 9,

there is reference to 100 Public

Hospitals and 50 Contracted

private hospitals and private

clinics. Will these facilities also

be using the HIS along with the

SSB facilities? This will help

determine project management,

implementation and support

efforts.

− In the current, the HIS software

package will only use at (3) SSB

worker hospitals.


3.3.3: Phase3 for detail

ditto ditto

ditto TOR

In the TOR/RFP, there is no

specific mention on

requirements related to Patient

Billing, receivables, revenues,

payers, etc. However, keeping

in mind scenarios presented

such as SSB referring their

insured beneficiaries to

contracted private hospitals and

clinics. Should we include

Patient Billing, Receivables and

Insurance Management in our

− Current scope of Hospital

Management software package is

already mentioned in TOR

(English): Section 3.3.3: Phase3.

ditto ditto

18

solution as well?

43 ditto TOR

Clarification required on the

actual number of Hospital and

Medical clinics. The number of

hospitals and medical clinics in

page 9 is not consistent with the

numbers indicated in the

diagram in Page 30

− Page 9 of TOR is correct. ditto ditto

44 ditto TOR

Please provide number of beds

for each of the three SSB

Hospitals

− Please see at attached document,

NumberofBedsin3SSBHospitals.pdf ditto ditto

45 ditto TOR

Please provide number of

outpatient visits (average) per

day for the SSB medical clinics

and SSB department clinics

− Please see at attached document,

AveragePatientinSSBClinics.pdf ditto ditto

46 ditto TOR

If the deployment is to include

Public Hospitals as well as

Contracted private hospitals,

then please provide number of

beds for each of those hospitals

− Currently, the supplier can consider

and propose the solution for the 3

SSB worker hospitals.

ditto ditto

47 ditto TOR

If the deployment is to include

Contracted private clinics as

well, then please provide

− Please see at the page1 of,

AveragePatientinSSBClinics.pdf ditto ditto

19

number of outpatient visits

(average) per day for such

clinics

48 ditto TOR

From Systems integration

perspective, looks like

information flow has to be

streamlined between SSB ID

generation system, HIS in

Hospitals and the web app in

medical clinics. As per page 15

the streamlined information

should be centrally stored for

access at national level.

(1) Will the infrastructure

(existing or planned) support

interconnectivity between the

centralized database, hospitals

and the medical clinics.

(2) For existing or planned

systems that needs to be

integrated with HIS/ centralized

database, will they support HL7

messaging protocols?

− The supplier needs to include in the

proposal for the telecommunication

infrastructure among all SSB

facilities (not included for public

hospital, contracted clinics and

hospital in current)

− Current scope of Hospital

Management software package is

already mentioned in TOR

(English): Section 3.3.3: Phase3.

ditto ditto

20

49

Partner

Associates

International

Co.,Ltd

Sec 2.2/

TOR, pg-17)

SSB Proposal

Data Sheet

Product Catalogue

။

Is it required to translate the

Data Sheet and Product Catalog

in writing with English with

Myanmar Translation?

− Not required 18.4.2018 ditto

50 ditto Sec 6.4, Diagram

17/TOR, pg 52)

Microservice

။ Middleware

က

။

Do we need to use Microservice

or Can we use Middleware?

− ။

Software က ၊

က ။

− Not required. The supplier can use

any Middleware that support

increased flexibility for

development, deployment, and

operations of our software.

ditto ditto

51 ditto

(Sec 7/

Appendix - I ,

Pg - 8၊ 9)

Card Printer ၏

Printing Capabilities UV

က

− for card security

− The supplier can propose any type

of card printer to fulfill of the need

ditto ditto

21

Printing speed

printing cards on one

Film Ribbon

YMCKT* YMCKT-K*

က

။

က

Printer UV

က ။

( - Sec 7/Appendix - I ,

က - ၈၊ ၉)

Why use UV for printing

capability of Card Printer?

of card production rate mentioned at

TRO(English): Section: 6.7.1: Smart

Card Printing Solution

52 ditto

(Sec 6.3,

Diagram

16/TOR, pg- 15)

Telecom DC, DR

Replicate

။ ( - Sec

6.3, Diagram 16/TOR, က

- ၅၁)

Need for DC, DR Replicate

Line?

− It is required. ditto ditto

53 ditto

(- Sec 6.1,

Diagram

13/TOR, pg - 46)

Security Compliance

Standard

က က

− There is no specified security

compliance standard.

− The suppler can propose any

ditto

22

။ ( - Sec 6.1,

Diagram 13/ TOR, က -

၄၆)

Which standard is defined for

Security Compliance?

standard that meet the requirement.

54 ditto Sec 6.4, List

3/TOR, Pg - 51)

Virtualization Environment

Standard က

/ ။

Microsoft ( ) VM ware ( )

RHEV software

က ။

( - open source)( -

Sec 6.4, List 3/TOR, က -

၅၁)

Which standard is defined for

Virtualization Environment?

Microsoft (or) VM ware (or)

RHEV (or) which software

would like to use?

− Already mention in TOR (English):




ditto ditto

55 ditto Sec 12/Appendix

- I, pg - 14

Camera ၏ Specification က

က က

။ ( - Sec

၁၂/Appendix - I, က - ၁၄)

− No

− The supplier can propose any that

meet the requirement for taking

photo of Smart card printing.

ditto ditto

23

What is the camera

Specification?

56

AVIC

International

Beijiug

Co.,Ltd

SSB

က Budget

။

Would like to know budget

estimation for the whole

project?

− We cannot say about budget

estimation according to the Tender

Rules.

21-4-2018 ditto

57 ditto

Technical

Commercial Proposal

။

။

When submitting the Technical

and Commercial Proposal, will

use English or Myanmar

Language?

− Technical proposal can use both.

− For Commercial proposal, the

supplier must propose according to

the Commercial Proposal excel file

that we updated at 12-4-2018 as

CommercialProposal12-4-018.xlsx

and already send to every supplier

with email and published on web

site http://www.mol.gov.mm last

two week.

ditto ditto

58 ditto

TOR Telecom

Infrastructure

က Route

က

က ၊ Internal

− Yes

− New connection almost all SSB

facilities.

− Please refer to Appendix-(G)

Network Infrastructure and Security

ditto ditto

http://www.mol.gov.mm/

24

က ။

Site က ၏

Bandwidth

က ။

for HQ and Brach

OfficesClinics.pdf as reference

59

Omnitech

Co.,Ltd

Which SSB offices, hospitals

and clinics have Internet access

and what is their internet

service speed?

− Please the attached document

ExistingADSL.pdf 23.4.2018 ditto

60

Innovative

Global Wave

Technology

We would like to confirm

Accounting Method that will be

used in SSB Accounting

Process.

1) Cash Basis? (or) Accrual

Basis?

2) Centralized Accounting? Or

Separate Accounting System on

each office?

3) How many office will used

Accounting system, from all

SSB Township Offices, District

Offices, and Head office?

− Both

− Centralized Accounting System

− SSB cannot expect to use separate

system in each office and the

Accounting package must be

installed at SSB Centralize Database

that hosted in SSB Data Center.

− All SSB township offices, state and

division office and SSB head office

departments’ representative will

use.

24.4.2018 ditto

61 CITCC(Myan I am having a question with

− Yes 25.4.2018 ditto

25

mar) Co., Lts duplicated listed company.

For example, one company is

listed to participate as Prime

Contractor. In the same time,

one is sub-con of other prime

contractor of different

companies group according to

business MoU.

Is it possible or not in this

tender?

− It is depend on the supplier and SSB

only deal with the Head of grouped

company.

62

NEXT TIER

Company

Limited

Is the development team needs

to be in Nay Pyi Daw all the

time? If that so will make

difficult to acquire quality

resources and may drastically

increase the cost of the project.

It is possible to have a

trainers/testers and some liaison

(a manager) in Nay Pyi Daw

and regular daily video

conference call with the

development team in Yangon.

− Clearly mentioned at TOR(English):

Section 8.2: Professional Resource

Presentation as “All resources

including project manager,

programmers and all required

resources by the supplier must be

based at the SSB head office in

Naypyitaw according to the project

timeline.”

− The supplier can propose any idea

for assigning of the specialized

resources according to the project

timeline.

27-4-2018 ditto

26

63 ditto

Need data on the average SSB

employee background,

education, level of

programming, their IT

knowledge and experience on

phase 3.5 (60 people), 8.7 (20

people), 18 (?) from the

deliverable list.

− The supplier can propose any

training plan and design that include

the IT knowledge and experience of

SSB staff.

ditto ditto

64 ditto

In phase, 1.26 ("Already

Cleaned" Can you elaborate

more) can we get some sample

without any personal detail?

And how many records do you

have and in what format?

− Before clean, *.dat format

− After cleaned by SSB that is the

separate tender, all existing

employee registered data will be

stored at the RDB.

− Please see the attached document

sampleEmployee.dat

ditto ditto

65 ditto

In phase 27.4 manual data entry

service for 1,500,000 pages,

those are not part of migrating

data above at 26? We would

like to see some sample data on

these as well.

− Please refer the answer of the

question No (37).

− Please see the attached document

sampleContribution.xlsx

ditto ditto

66 ditto How long the trial period will

be in 28.5 and 29.5.

− The supplier can propose the

required time according to the plan ditto ditto

27

67 ditto

Do we need to go all the area

physically to deploy or can we

do remotely in phase 41.2 and

41.3.

− The supplier can propose according

to the plan. ditto ditto

question and answers for ssb information system (from 18-4 ... · question and answers for ssb...

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