to reach the addressee, from the last Mail office?
Answer
Less than 24 Hours
Question - 2
What is periodicity fixed in Project Arrow to revise the Mail arrangement?
Answer
Ongoing… .. No norms
Question - 3 In office ‘X’, Postmen are going out
of the office late by 20 Minutes almost on all the days, due to the delay occurred during the Beat Sorting. All the Postmen ate assisting the Stg., Postmen to sort the articles daily. Dist., Collectorate, Dist., Police Office and Dist., Court is situated in the same station.
Suggest solution to the issue w.r.t the Blue book.
Answer
Sorting Postman working hour may be revised and beat sorting may be done at the RMS office itself.
Question 4
What is the target for the Silo Office Service level?
Answer
Improve customer satisfaction along all parameters from appearance to operations
Question 5
What is the KPI for settlement of SB Claims?
Answer
7 Days from the date of receipt
Question 6
What is the KPI target for payment of Money orders?
Answer
100 % Payment of Money orders on the same day
Question 7
Preparation of MDW and Job Description chart is the duty of _______________
Answer
Postmaster.
Question 8
What is the KPI target for opening of accounts in Post office?
Answer
10 Minutes
Question 9
What is the KPI target for closure of account in Post office?
Answer
6 Minutes
Question 10
What is the KPI target for transfer of account in Post office?
Answer
1 day
Question 11
What is the tolerable waiting time of the Customers in Queue?
Answer
15 Minutes
Question 12
What is the ratio in the name board for the space allotted to write the Name of the PO and to draw the logo?
Answer
1 :3
Question 13
Name board should bear the Name of the office in how many languages? In which order, it should be written?