quest asset management, inc. strives to achieve …quest asset management, inc. and its affiliates...
TRANSCRIPT
OUR MISSION
Quest Asset Management, Inc. strives to achieve superior results as a property management company by bringing each property to its fullest market potential. In addition to professionally fulfilling our financial and management responsibilities, we provide our clients enhanced customer service.
5757 West Lovers Lane, Suite 360
Dallas, Texas 75209 Phone: (214) 351-5600
Fax: (214) 350-7960 E-mail: [email protected]
Quest Asset Management, Inc. and its affiliates own or manage approximately 3,000 housing units throughout Texas. We are a full service property management firm specializing in multifamily and senior developments with a strong background in tax credit developments. We provide a wealth of knowledge and experience throughout the State of Texas. Our property locations range from Midland to Tyler, Beaumont to Paris, as well as major metropolitan areas including Dallas, Fort Worth, Austin and San Antonio. Additionally, we have over 25 years of development and construction experience in the industry, giving us another area of service we can offer to our clients that most management companies cannot. Our reputation for excellence has been accomplished through a hands-on team effort approach. We utilize the latest in computer software and have developed many proven management systems over time. Our average portfolio occupancy is consistently above 97%. Quest Asset Management, Inc. is continually investing in the training of our staff to keep them up to date on the latest TAA & TDHCA changes and trends. For instance, we send our leasing staff to professionally sponsored leasing classes to maximize lease closings and attain higher occupancy for each property. Additionally, our staff attends annual Fair Housing classes to ensure we are operating in accordance with the law. Our maintenance teams attend classes to further their training and knowledge of property related maintenance issues as well as recertifications for pool and HVAC maintenance. We also have an experienced team on staff expertly trained in compliance of low-income housing tax credit developments and bond financed properties. Over the years, our experiences have enabled us to increase occupancy, effectively implement cost controls, monitor preventative maintenance, successfully network vendors, mitigate liabilities and operate each property at its highest level of efficiency. Quest Asset Management, Inc. devotes personalized attention to meeting the special requirements of our clients. Please find the attached list outlining the many personalized and diversified management services we can provide owners. We look forward to the opportunity of working with you. Cordially, Chris Evans Executive Vice President Quest Asset Management, Inc.
Quest Asset Management, Inc is connected with our community though education and memberships in: TAA (Texas Apartment Association) TREC (Texas Real Estate Commission) NAR (National Association of Realtors) CAM (Certified Apartment Manager) AICPA (American Institute of Certified Public Accountants)
TSCPA (Texas Society of CPA’s) CAPS (Certified Apartment Portfolio Supervisors) BBB (Better Business Bureau) TRRC (Texas Residential Construction Commission) Multiple Licensed Real Estate Brokers on Staff
5757 West Lovers Lane, Suite 360 Dallas, Texas 75209
Phone: (214) 351-5600 Fax: (214) 350-7960
E-mail: [email protected]
PROPERTY MANAGEMENT SERVICES
Quest Asset Management, Inc. aggressively researches each real estate market in which we are involved. Detailed analysis performed within each market allows our asset managers to provide professional informed assistance to property owners through our extensive resources and years of experience. This allows us to give the owner an informed opinion as to how their properties should be positioned in each market. Furthermore, this allows us to properly suggest rents, develop budgets, evaluate on-site staff, create capital budgets and prepare property forecasts. PROFESSIONAL ON-SITE SERVICES In addition to providing a professional and qualified corporate staff, Quest Asset Management, Inc. performs a broad range of services at the property level. These services include, but are not limited to:
Marketing Interviewing for all On-site
Personnel Evaluating Market Rents Constant Monitoring of
Occupancy and Leased Status Tight Expense Controls Rent Collection Checking Applicant Credit &
Background Adhering to Resident
Screening Guidelines Executing Lease Contracts Monitoring & Processing Lease
Renewals Enforcing the Rules of a Lease
Contract Dealing with Lease Violators Evictions Monitoring Utilities Grounds Keeping Security and Safety of Premise Tenant Maintenance Requests Knowledge of Landlord /
Tenant Laws Knowledge of Fair Housing
Laws Knowledge of tax credit
compliance rules CONTRACT MANAGEMENT Quest Asset Management, Inc. has a department devoted to negotiating and executing contracts with outside
vendors. This department also monitors contract renewals, providing our clients efficient and effective operational cost controls. Contract monitoring ensures all agreements are renegotiated before renewal, certificates of liability insurance remain current, liability waivers remain on file and management is aware of pricing irregularities before invoices are processed. PREVENTATIVE MAINTENANCE Quest Asset Management, Inc. has developed a system to ensure that major deferred maintenance does not occur on our properties by providing an extensive education program to all employees about preventative maintenance. This is, in part, accomplished by having the property managers submit a monthly Preventative Maintenance Checklist to his or her supervisor confirming all items on the property have been thoroughly inspected. (Pease find a copy of the Preventative Maintenance Checklist 2010 form included in this folder). ACCOUNTING & FINANCIAL SERVICES Quest Asset Management, Inc. understands that financial reporting is one of the major foundations of business. Clients are provided a wide array of tools to aid in important decision making from basic financial statements and yearly budgets to an assortment of in-depth financial reports. We are equipped to expediently and accurately provide:
Monthly and annual financial statements prepared in accordance with GAAP
Monthly and year to date income and expense statements with actual budget comparisons
Full service accounts payable department to confirm invoices are recorded properly and to ensure timely payments
Accounts receivable software which generates management reports to ensure rent and other charges are recorded and collected in a timely manner
Proper calculation and payment of sales tax, franchise tax, property taxes, etc…
Interface with payroll company
Financial reporting to mortgage holders and regulatory agencies
Audit packages for use by third party audit / tax preparation firms
HUMAN RESOURCES In addition to monitoring the owner’s asset, Quest Asset Management, Inc. provides a professional team of portfolio supervisors to oversee the roles of all on-site personnel. For each of these positions, the following payroll services are provided:
Administer Credit, Criminal and Drug Screening
Proper Enrollment in Worker’s Compensation and Health Insurance
Enroll in Life Insurance and Other Employee Benefits
Tracking of Employee Vacation and Sick Time
Conducting Annual Personnel Reviews
Interface with payroll company
ADDITIONAL SERVICES Because of our extensive experience in real estate development, we can provide expertise in many other real estate related areas.
Multi-Family Development Senior Housing Property Acquisition Construction Services Distressed Property Solutions Occupancy Turnaround Resident Profile Repositioning Joint Ventures Buyouts Analysis of Potential Sale Coordination of Property Tax
Protesting Filing and follow through of
insurance claims
5757 West Lovers Lane, Suite 360 Dallas, Texas 75209
Phone: (214) 351-5600 Fax: (214) 350-7960
E-mail: [email protected]
OUR PORTFOLIO
Property Name Location
Website
Arbor Pines Apartments Nacogdoches, Texas arborpinesapartments.com
Arboretum Apartments, The San Antonio, Texas thearboretumapartments.com
Beaumont Downtown Lofts Beaumont, Texas N/A
Cottages of Oak Springs Waco, Texas cottagesofoaksprings.com
Meadowview Townhomes Terrell, Texas meadowviewtownhomes.com
Moore Grocery Lofts Tyler, Texas N/A
Oak Meadows Townhomes Commerce, Texas oakmeadowstownhomes.com
Park Glen Apartments Midland, Texas parkglenapartments.com
Parkview Gardens Townhomes Tyler, Texas parkviewgardenstownhomes.com
Tuscany at Goldmark Dallas, Texas tuscanyatgoldmark.com
Villas of Forest Hill Forest Hill, Texas villasofforesthill.com
Villas of Hickory Estates Balch Springs, Texas villasofhickoryestates.com
Villas of Hubbard Hubbard, Texas villasofhubbard.com
Villas of Lancaster Lancaster, Texas villasoflancaster.com
Villas of Leon Valley Leon Valley (San Antonio) , Texas villasofleonvalley.com
Villas of Marine Creek Fort Worth, Texas villasofmarinecreek.com
Villas of Mission Bend Plano, Texas villasofmissionbend.com
Villas of Pine Ridge Tyler, Texas villasofpineridge.com
Villas of Rock Prairie College Station, Texas villasofrockprairie.com
Runnymede Apartments Austin, Texas N/A
Villas of Seagoville Seagoville, Texas villasofseagoville.com
Villas of Sherman Sherman, Texas villasofsherman.com
Villas of Sunnyside Beaumont, Texas villasofsunnyside.com
Waterford at Goldmark Dallas, Texas waterfordatgoldmarkapts.com
QUEST ASSET 2018 PREVENTATIVE MAINTENANCE CHECKLIST
MANAGEMENT, INC
Description WEEK 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52
Exterior Lighting HVAC Filters Evaporator Coils Smoke Detectors Interior Plumbing Storm Drains Asphalt & Speed Bumps Curbing & Tire Stops Sidewalks & Concrete Steps Electrical Furnace Fire Extinguishers Basketball Courts Playground Equipment Signage Fitness Center Stairs & Balconies Building Exteriors Windows & Doors HVAC Condenser Units Condensation Drains Office, Clubhouse, Laundries
Compactor & Dumpsters Pools, Spas, Saunas Golf Carts Fire Alarms & Sprinkler Systems Gutters, Roofs, Downspouts Irrigation Systems Fencing & Gates Vacant Units
March April December May January November October August July June September February
Fountains
Note: Yellow squares represent when scheduled maintenance is required.
5757 West Lovers Lane, Suite 360 Dallas, Texas 75209
Phone: (214) 351-5600 Fax: (214) 350-7960
E-mail: [email protected]
PORTFOLIO PHOTOGRAPHS
QUEST ASSET MANAGEMENT, INC. - KEY PERSONNEL
Deborah A. Griffin
President * 49% Owner * Establish new business * On-going client relationships * Monthly review of all financial reports * Operating budgets * Monitor operating expenses * Cash management * Monitor requirements of lenders, investors, bond holders * Annual reporting to lenders * Administrative renewal of corporate and property insurance programs
Years of Service: 23 Christopher W. Evans
Executive Vice President
Primary Responsibilities: * 49% Owner * President, Talon Realty Corporation * Establish new business * On-going client relationships * Oversee management operation of all properties * Supervise upper-level corporate staff * Inspect properties on a regular basis * Monitor insurance claims * Monitor capital improvements
Years of Service: 23 Linda H. White
Vice President and Controller
Primary Responsibilities: * Supervise accounting department for corporation and properties * Prepare monthly and annual property financial reports * Prepare corporate financial reports * Oversee annual property audits * Administer human relations department Years of Service: 23
Tanya Garcia
Accounting Manager Primary Responsibilities: * Distribute monthly and annual financial statements to owners, investors and lenders * Payroll and Human Resources * Oversee accounts payable * Assist in preparing of monthly and annual property financial reports * Other accounting support as directed by the Controller Years of Service: 17 LaShonta Williams
Accounts Payable Primary Responsibilities: * Accounts payable * File maintenance and record storage * Mail and overnight deliveries * Periodic update of accounting software * Inventory and order office supplies * Prepare and submit requests for reimbursement from capital improvement escrow accounts * Other accounting support as directed by Controller and Accounting Manager Years of Service: 7 Terri Thomason
Regional Supervisor Primary Responsibilities: * Direct on-site management/maintenance personnel * Monitor occupancy, rents, collections and budgets * Enforce corporate policies and procedures * Hire and terminate on-site staff * Training of on-site personnel Years of Service: 12
Dixie Burgess
Regional Supervisor Primary Responsibilities: * Direct on-site management/maintenance personnel * Monitor occupancy, rents, collections and budgets * Enforce corporate policies and procedures * Hire and terminate on-site staff * Training of on-site personnel Years of Service: 11
Justin Anderson
Operations Manager & Regional Supervisor Primary Responsibilities: * Direct on-site management/maintenance personnel * Monitor occupancy, rents, collections and budgets * Contract administration and renewal tracking * Software conversion, implementation and training * Maintain and update the company’s internal forms website * Computer / equipment systems specialist * Review and approve resident certifications and re-certifications for compliance with the Low
Income Housing Tax Credit Program and local housing authorities * Prepare for and attend all TDHCA compliance site visits * Executive Assistant to Executive Vice President Years of Service: 15
Elisa Julien
Manager of Compliance, Corporate Secretary Primary Responsibilities: * 2% Owner * Oversee Compliance Department * Monitor changes in Section 42, LIHTC Requirements * Review and approve resident certifications and re-certifications for compliance with the Low
Income Housing Tax Credit Program and local housing authorities for all properties * Follow-up with on-site employees regarding file documentation * Executive Assistant to President Years of Service: 17
Melinda Voelker
Compliance Manager Primary Responsibilities: * Review and approve resident certifications and re-certifications for compliance with the Low
Income Housing Tax Credit Program and local housing authorities * Follow-up with on-site employees regarding file documentation * Personnel compliance training * Prepare for monitoring site visits Years of Service: 10
Cindy Crozier
Compliance Manager Primary Responsibilities: * Review and approve resident certifications and re-certifications for compliance with the Low
Income Housing Tax Credit Program and local housing authorities * Follow-up with on-site employees regarding file documentation * Personnel compliance training * Prepare for monitoring site visits Years of Service: 5
5757 West Lovers Lane, Suite 360
Dallas, Texas 75209 Phone: (214) 351-5600
Fax: (214) 350-7960 E-mail: [email protected]
CONTRACT MANAGEMENT
* The above contract worksheet is an example. Vendors and pricing do not necessarily reflect those contracted by Quest Assset Management, Inc.
5757 West Lovers Lane, Suite 360 Dallas, Texas 75209
Phone: (214) 351-5600 Fax: (214) 350-7960
E-mail: [email protected]
CONTACT US
No matter your situation, Quest Asset Management, Inc. has the expertise and resources to execute a management plan tailored to your individual needs and goals. We invite you to contact us with any questions regarding the extensive list of services mentioned within our company literature. Thank you, Chris Evans Executive Vice President Quest Asset Management, Inc
Mailing Address: Quest Asset Management, Inc. 5757 West Lovers Lane, Suite 360 Dallas, Texas 75209 Contact Information: Phone: (214) 351-5600 Ext. 104 Mobile/Text: (214) 675-8402 Fax: (214) 350-7960 E-mail: [email protected]
Directions:
When traveling south on the Dallas North Tollway,
exit Northwest Highway (Loop 12), turn left on Northwest Highway. Turn right (south) on Douglas Avenue then travel approximately 0.5 miles to Lovers Lane. Turn right on Lovers Lane, and travel under the Dallas North Tollway then we are the first office building located on the right. When traveling north on the Dallas North Tollway, exit Lovers Lane. Turn left on Lovers Lane and we are the first office building located on the right.