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Query No 1 Name Subbaraman T.K. Query Date 29/06/2007

Regulation NoSection NoQuery This is a test query. Reply Date 14/08/2007

Reply Message yes.

Query No 2 Name Sweetlin g s Query Date 29/06/2007 Regulation NoSection NoQuery sir In our area for the past one month there had been frequent power cuts for

more than five hours per day at various timings and various intervals. Even if we have three phase power supply its of no use as all the three line fail at the same time. Please let us know whether this is necassary and if it is unavoidabale atleast ask your officers to do it at a particular time daily so that we will be prepared to face it. thank you

Reply Date 12/07/2007 Reply Message

R.Balasubramanian, Secretary To Th.G.S.Sweetlin, 1/79, Kannadasan Nagar, Chennai-600 118. Lr.No..TNERC/DIR(E)/CAO/F.165/D 437 /07DT. 03.0.07 Sir, Sub:- TNERC-Consumers petition-Reg. Ref : - Your query dt.22.06.07 ****** As your query pertains to electricity consumer service related issues, you are advised to contact the Chairman/ Consumer Grievance Redressal Forum of your area which has been established as per the provisions under new Electricity Act-2003. This Forum is functioning in the following address. The Chairman, (Superintending Engineer/TNEB), Consumer Grievance Redressal Forum, Chennai Electricity Distribution Circle(North), 800, Annasalai, TNEB, Chennai-2 If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, 17, 3rd Main Road, Seethammal Colony, Alwarpet, Chennai-18. SECRETARY TAMILNADU ELECTRICITY REGULATORY COMMISSION

*******************Query No 3 Name T.Kulandaiappan Query Date 29/06/2007

Regulation NoSection NoQuery If there is any fire accident due to leakeage of current in energy

meter,(eventhough it is owned by consumer, it has been periodically tested by TNEB)shall one industrial consumer fix up responsibility on TNEB?

Reply Date 12/07/2007

Reply Message

Reply : The relevant portion of section (10) (iv) of the Tamil Nadu Electricity Supply Code, relating to the query raised by you, is reproduced below: (10) The procedure to be followed for replacement of defective/ damaged/ burnt meter shall be as follows: iv) When the meter is owned by the consumer and becomes defective / damaged or when the meter is burnt due to the fault of the consumer, it is the responsibility of the consumer to replace the meter by a healthy one, if he elects to continue to have his own meter. Otherwise the Licensee shall replace the meter and enter into an agreement for hire and collect the specified deposits. Unless it is established that the fire accident is due to the fault on the part of the consumer, it is the responsibility of the TNEB, the deemed licensee and they have to replace the meter free of cost. In the case of leakage of current in the energy meter the responsibility lies with the consumer only, if the meter and Board’s installation are not properly protected from physical damage, rain, etc.

Query No 4 Name N.Ramakrishnan Query Date 29/06/2007 Regulation NoSection NoQuery TNEB has not implemented Orders No: 2, 3 and 4 all dated 15th May 2006 regarding

Transmission /Wheeling and other issues, even after 1 full year of the order. There was a news item in mid-Mar '07 that even the review petition has been dismissed. Would like to know : 1. The present status of implementation of these orders (As the same is not available on the linke "Important directions by the commission and their compliance as on 15.5.2007") 2. TNEB had not raised any objection to Commissions Observation in certain issues like Slot-wise adjustmnet (Peak hour & night hour). However, even these are not implemented. Can not TNERC order TNEB to implement such of those issues where they have neither any objection / dispute nor have not filed revision petition, without waiting to implement the order in its entirety.


1. The Commission’s order Nos. 2,3 & 4 are in force. The sections in these orders on “Applicability of order”(section 5.24, 4.0 and 4.0 respectively for order No. 2,3 & 4) may also be referred. 2. Non-compliance has to be taken up by the aggrieved party with the Commission through a petition before the Commission in line with the “Conduct of Business Regulations 2004” read with “Fees and Fines Regulations 2004” issued by the Tamil Nadu Electricity Regulatory Commission, together with applicable fee. The above regulations are available in the Commission’s website at www.tnerc.gov.in

Query No 5 Name Janardhana Query Date 02/07/2007 Regulation NoSection NoQuery At madhavaram station regular power cut occurs. While enquiring no responsible answers

got. The power cuts daily between 14 Hra to 19 Hrs. Actual reason for this power cut may please be intimated. And I may clarified wether this problem can solved. Reply expected.


R.Balasubramanian, Secretary To Th.Janardhana, Devakinagar, Ponniammanmedu, Chennai-600 110 Lr.No..TNERC/DIR(E)/CAO/F.CONSUMER QUERY/D 485/07DT.11.07.07 Sir, Sub:- TNERC-Consumers petition-Reg. Ref : - Your query dt.22.06.07(Query No.5) ****** Kindly refer to the note given in the Home page of the “Consumer Query Platform”. For supply related issues you may have to approach the Consumer Grievance Redressal Forum functioning in the following address. The Chairman, (Superintending Engineer/TNEB), Consumer Grievance Redressal Forum, Chennai Electricity Distribution Circle(North), 800, Annasalai, TNEB, Chennai-2 SECRETARY TAMILNADU ELECTRICITY REGULATORY COMMISSION

Query No 6 Name Guru Query Date 04/07/2007

Regulation NoSection NoQuery TNERC Regulations Reply Date 30/04/2010

Reply Message Test

Query No 7 Name Subbaraman. T.K Query Date 06/07/2007

Regulation NoSection NoQuery There is no supply for 10 days. Reply Date 10/07/2007

Reply Message

‘tR.Balasubramanian, Secretary To Th.G.S.Sweetlin, 1/79, Kannadasan Nagar, Chennai-600 118. Lr.No..TNERC/DIR(E)/CAO/F.165/D 437 /07DT. 03.0.07 Sir, Sub:- TNERC-Consumers petition-Reg. Ref : - Your query dt.22.06.07 ****** As your query pertains to electricity consumer service related issues, you are advised to contact the Chairman/ Consumer Grievance Redressal Forum of your area which has been established as per the provisions under new Electricity Act-2003. This Forum is functioning in the following address. The Chairman, (Superintending Engineer/TNEB), Consumer Grievance Redressal Forum, Chennai Electricity Distribution Circle(North), 800, Annasalai, TNEB, Chennai-2 If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30

days from the date of order of the forum. The Electricity Ombudsman, 17, 3rd Main Road, Seethammal Colony, Alwarpet, Chennai-18. SECRETARY TAMILNADU ELECTRICITY REGULATORY COMMISSION

Query No 8 Name Subbaraman T.K Query Date 10/07/2007

Regulation NoSection NoQuery This is a test query. Reply Date 10/07/2007

Reply Message

‘tR.Balasubramanian, Secretary To Th.G.S.Sweetlin, 1/79, Kannadasan Nagar, Chennai-600 118. Lr.No..TNERC/DIR(E)/CAO/F.165/D 437 /07DT. 03.0.07 Sir, Sub:- TNERC-Consumers petition-Reg. Ref : - Your query dt.22.06.07 ****** As your query pertains to electricity consumer service related issues, you are advised to contact the Chairman/ Consumer Grievance Redressal Forum of your area which has been established as per the provisions under new Electricity Act-2003. This Forum is functioning in the following address. The Chairman, (Superintending Engineer/TNEB), Consumer Grievance Redressal Forum, Chennai Electricity Distribution Circle North), 800, Annasalai, TNEB, Chennai-2 If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, 17, 3rd Main Road, Seethammal Colony, Alwarpet, Chennai-18. SECRETARY TAMILNADU ELECTRICITY REGULATORY COMMISSION

Query No 9 Name Dr Ramaprasad Query Date 11/07/2007

Regulation No

Section NoQuery Dear Sir, Greetings! I am a resident of a flat where there are 80+ houses. All the

electric meters do not work properly. Some with AC,Tv, Fridge,Washing mec and other gadgets get allmost minimum bill. This is a huge loss of revenue to the Govt. I have brought this to the notice of the Tiruchi EB a number of times and they do not seem to be bothered. Please look in to it at the earliest.Please

contact me in this regard. With kind regards Ramaprasa


Reply Message

Your query cited under reference have been forwarded to the Chairman , TNEB, Chennai-2 for taking appropriate action.

Query No 10 Name Felix Query Date 11/07/2007 Regulation No

Section No

Query For electricity supply/service oriented queries, the consumers are requested to approach the concerned section officer of the Distribution licensee (TNEB) or any other high level officers if not solved/satisfied with the action taken by the section officer. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum (CGRF)


Reply Message

R.Balasubramanian, Secretary To Th.G.S.Sweetlin, 1/79, Kannadasan Nagar, Chennai-600 118. Lr.No..TNERC/DIR(E)/CAO/F.165/D 437 /07DT. 03.0.07 Sir, Sub:- TNERC-Consumers petition-Reg. Ref : - Your query dt.22.06.07 ****** As your query pertains to electricity consumer service related issues, you are advised to contact the Chairman/ Consumer Grievance Redressal Forum of your area which has been established as per the provisions under new Electricity Act-2003. This Forum is functioning in the following address. The Chairman, (Superintending Engineer/TNEB), Consumer Grievance Redressal Forum, Chennai Electricity Distribution Circle(North), 800, Annasalai, TNEB, Chennai-2 If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, 17, 3rd Main Road, Seethammal Colony, Alwarpet, Chennai-18. SECRETARY TAMILNADU ELECTRICITY REGULATORY COMMISSION

Query No 11 Name Felix Paulraj Query Date 11/07/2007

Regulation NoSection NoQuery R.Balasubramanian, Secretary To Mr.P.Felix, Thandavarayan Street,

Mandaveli, Chennai Lr.No..TNERC/DIR(E)/CAO/F.165/D 437 /07DT. 03.0.07 Sir, Sub:- TNERC-Consumers petition-Reg. Ref : - Your query dt.22.06.07 ****** As your query pertains to electricity consumer service related issues, you are advised to contact the Chairman/ Consumer Grievance Redressal Forum of your area which has been established as per the provisions under new Electricity Act-2003. This Forum is functioning in the following address. The Chairman, (Superintending Engineer/TNEB), Consumer Grievance Redressal Forum, Chennai Electricity Distribution Circle(North), 800, Annasalai, TNEB, Chennai-2 If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, 17, 3rd Main Road, Seethammal Colony, Alwarpet, Chennai-18. SECRETARY TAMILNADU ELECTRICITY REGULATORY COMMISSION


Reply Message

R.Balasubramanian, Secretary To Th.G.S.Sweetlin, 1/79, Kannadasan Nagar, Chennai-600 118. Lr.No..TNERC/DIR(E)/CAO/F.165/D 437 /07DT. 03.0.07 Sir, Sub:- TNERC-Consumers petition-Reg. Ref : - Your query dt.22.06.07 ****** As your query pertains to electricity consumer service related issues, you are advised to contact the Chairman/ Consumer Grievance Redressal Forum of your area which has been established as per the provisions under new Electricity Act-2003. This Forum is functioning in the following address. The Chairman, (Superintending Engineer/TNEB), Consumer Grievance Redressal Forum, Chennai Electricity Distribution Circle(North), 800, Annasalai, TNEB, Chennai-2 If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman,

17, 3rd Main Road, Seethammal Colony, Alwarpet, Chennai-18. SECRETARY TAMILNADU ELECTRICITY REGULATORY COMMISSION

Query No 12 Name Nagarjuna Oil Corporation Limited Query Date 11/07/2007

Regulation No Tamil Nadu Electrici

Section No Chapter 2/Page 10/LT

Query Dear Sir, We have a 500 KVA, 22/0.433 KV transformer with 63 KVA as MD. Since TNEB does not have HT metering set for 63 KVA, LT side metering is provided. As per the supply code mentioned above, 3600 units is charged as transformer losses every month whereas the average monthly units consumed is less than 3000 units. Since, transformer load loss is proportional to the square of the current, calculation of transformer loss as a fixed percentage of KVA capacity (1%) seems unjustified. Assam Electricity Regulatory authority web site takes 3% of the monthly units consumed as transformer losses for, if metering is done on LT side. It would be helpful if you can kindly clarify this aspect. With best regards, For Nagarjuna Oil Corporation Limited V N Ramakrishnan AGM (Electrical)


Reply Message

With reference to your query cited above, it is informed that the provision in the supply code related to transformer loss(sub-regulation(7) Regulation 7 of Supply Code) has been stipulated considering the normal field conditions and taking into account various difficulties in calculating the no load and full load losses of the transformers. In the above circumstances, it is informed that the Commission has no intention to modify the above stipulation for the present.

13 14 15 16

Query No 17 Name T.C.Govindan Query Date 30/07/2007

Regulation NoSection NoQuery I would like to know the present bi monthly electricity tariff (in

slab) for house hold consumers in Chennai city. Reply Date 10/08/2007

Reply Message

Reply was sent by post vide Lr.No.TNERC/DIR(E)/CAO/F.CONSUMER QUERY/D579/07/DT.02.08.07

Query No 18 Name Dr A S Kandasamy Query Date 31/07/2007

Regulation No Supply Code

Section No Section 4 (1) (i)

Query The required portion of the section is reproduced below. ... "In Case the temporary supply is for construction of residential houses, housing complexes, the tariff shall be Commercial Tariff till the completion of construction and to be changed to appropriate tariff on completion. Where it is intended to use floor Polishing equipments, Welding equipments for repairs/maintenance and such other portable equipments temporarily in a premises having permanent supply, such use shall not be treated as temporary supply for purpose of levying charges..it shall be construed as regular consumption under the permanent supply tariff". In this connection I am to submit that the above provision quotes only Residential houses and housing Complexes. It is therefore presumed that this facility is only to residential houses and housing complexes and not to any oher premises having permanent supply. Repairs and maintenance will happen to all premises irrespective of the Tariff under LT and HT.It is requested to be clarified whether this facility is applicable to premises having permanent supply (LT or HT )with any Tariff. This is submitted for Clarification.


Reply Message

Reply:- 1. Item(1) above deals with effecting temporary supply for the purpose of new construction of residential houses/housing complexes for which the tariff shall be commercial tariff till the completion of construction. This includes for the extension of the existing building also. 2. whereas the item(2) above deals with usage of floor polishing equipments, welding equipments and as such other portable equipments for repairs and maintenance

temporarily within that premises from the existing permanent connection in that premises. The tariff applicable is as that of the permanent supply in that premises. it is applicable to all the premises irrespective of the tariff.

Query No 19 Name Ukesh Kumar Query Date 03/08/2007

Regulation NoSection NoQuery Dear Sir/Madam, We are running a DTP Centre and an Internet

Cafe in Salem and we are charging the commercial EB Tariff (Rs.5.80 / unit). We heard that if we get the SSI Certificate, we can change the EB Tariff such that we can reduce the EB amount. And we got the SSI Certificate from the Tamilnadu Government. But we don't know how to change the tariff. So, we want your kind help in this situation. with regards, Ukesh Kumar.V [email protected]


Reply Message

With reference to your query cited above, the following are stated. 1) You have to initially make a representation to Assistant Engineer/TNEB for any change of tariff category. If it is not happening, you may write to Commission along with the documents. 2) Please note that in the opening page of Consumer Query Platform, the following text is displayed for the attention of users. i) Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. ii) For electricity supply/service oriented queries, the consumers are requested to approach the Distribution licensee(TNEB). If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

Query No 20 Name R.Sundharamoorthy Query Date 03/08/2007 Regulation NoSection NoQuery Remittance of electricity consumption bill bimonthly period at nominated centres

through manual billing system is a time consuming process.consumers have to wait in a long queue for their turn upto two or three hours even. the duration for the remittance is restricted to 15 days minus the weekly off and including the second saturday which falls every month whithin the 15 days.why it is not changed as a third saturday for the staff collecting the bill amount? when wil the computersed system of billing be introduced to avoid such obloscences? I think the TNEB is the only organisation lacking behind this facility of introducing the computerisation throught out the state.


With reference to your query cited above, the following are stated. 1) In the opening page of Consumer Query Platform the following text is displayed for the attention of users. i) Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. 2) As this is a service related query, you are requested to approach the TNEB. TNEB has however reported to this office that computerisation of 615 sections were completed and balance 1805 sections are expected to be completed before 30.06.2007. Actual completion report is awaited

Query No 21 Name J.Sankaran

Query Date 03/08/2007 Regulation NoSection NoQuery Is it possible to pay the bill online, if so how? Reply Date 10/08/2007 Reply Message

With reference to your query cited above, the following are stated. 1) For the present, it is not possible to pay the electricity bill through online. 2) In the opening page of Consumer Query Platform the

following text is displayed for the attention of users. i) Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. ii) For electricity supply/service oriented queries, the consumers are requested to approach the concerned section officer of the Distribution licensee(TNEB) or any other high level officers if not solved / satisfied with the action taken by the section officer. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). You are requested to approach the TNEB for service related queries in future.

Query No 22 Name vedhamoorthy Query Date 03/08/2007 Regulation NoSection NoQuery how are you going to take precautionary method to avoid danger during

rain and thunderstorm? esp. the danger of electric wires falling down and short circuits.


With reference to your above query, it is informed as follows. 1) In the opening page of “Consumer Query Platform” the following text is displayed for the attention of users. i)Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes and Orders. As your query is TNEB service related, you are requested to approach the TNEB.

Query No 23 Name ashok kumar Query Date 03/08/2007

Regulation NoSection NoQuery is there a provision for consumers to pay their cc charges online. if so

please elucidate the proceedure. if not please introduce the system whereby the consumer can direclty remit the charges to tneb account and a receipt is automatically generated for the consumer as well as the concerned section office/ division office also gets the relevant details. if enabled, the consumers can save atleast half a day each bimonth waiting in queues. this proceedure will also save the board staff the burden of

collecting the cash and remitting the same into board's account in a far away bank. please consider.


Reply Message

With reference to your query cited above, the following are stated. At present there is no provision for consumers to pay their cc charges through online. Your suggestion is however taken note of. This issue has already been taken up with TNEB. As your query is related to facility to be extended by the TNEB, you are requested to approach the TNEB

Query No 24 Name Varalakshmi Query Date 04/08/2007 Regulation NoSection NoQuery If the service owner in expiry condition, whether the service bills will be

assessed in the same service owner name or not? Reply Date 14/08/2007 Reply Message

Reply : Until the Name transfer is effected on the new owner/ the legal occupier of the premises, the bills will be issued only in the name of the existing service connection holder

Query No 25 Name r Query Date 04/08/2007

Regulation NoSection NoQuery rrrr Reply Date 14/08/2007

Reply No query is indicated.

Message

Query No 26 Name R. MURALI Query Date 04/08/2007 Regulation NoSection NoQuery My application was 92 H.P.+ 05 K.W., before aviling supply and before

redyness entry I got sanctioned for reduction of load of 62HP+03K.W., and also Board have not initiated any work but the EMD amount and Development Charges worked out for 92 H.P+05 K.W.and the same was remitted by me. At the time I got the supply for 62 H.P + 3K.W when I asked about the excess amount I was told that the EMD amount was converted to CCD. As told to me at the time of supply availed the section accounts' officer converted the entire EMD amount in my CCDeposit Account and the same was in my Deposit account for TWO Financial Years. No notice and intimation was given to me at any stage of my service existance. At the time of getting refund some amount has to be forfitted for the sanctioned backs out as per the Standing Order B.P(F.B) No.135 / 02.07.1993 of the TNEB & the MEMO No.IEMC/AEE1/F/Instructions/10.220/94/(techanical branch)dt.29.07.1994. and also says that the amout recoved as per audit report. For the past FOUR YEARS your board officials refuse to give the audit details. My TEST REPORT IS FOR 62HP+03 KW, GMCard signed by the AEE/Kuttalam is for 62HP + 03KW, My readiness is 62HP+03KW.and my connected load was 62HP+03KW.hence my sanctioned load must be 62HP + 03KW only. In this circumstances I request the authorities to plz clarify whether my case is fit to forfit the propotinate amount or not. Also arrange to give me the audit report for my perusal. Hope u will handle this case correctly as early as possible. R. MURALI, E_Mail [email protected], cell 9443748408.


Reply Message

With reference to query it is stated that in the opening page of Consumer Query Platform, the following text is displayed for the attention of users. i)Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. ii)For electricity supply/service oriented queries, the consumers are requested to approach the Distribution licensee(TNEB). If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). As your query is TNEB service related, you are requested to approach the TNEB.

Query No 27 Name udaya Query Date 05/08/2007 Regulation NoSection NoQuery is it possible to shift a service pole to enable a neibourer to annex some more street area

while it was opposed by the only consumer getting service from the pole and also if sifted it will obstruct his gate-way.


Reply : With reference to the query raised by you it is stated that as mentioned under the para “For Attention of users” in the website, the consumers can raise queries only pertaining to the commission’s Regulations, codes and Orders. As the query raised by you relates to specific case of electricity supply/service, you are requested to approach the concerned section officer of the Distribution licensee (TNEB) or any other high level officers if not solved/satisfied with the action taken by the section officer. If you have exhausted all the above provisions, then you may approach the concerned Circle level Consumer Grievance Redressal Forum (CGRF). The address and email of CGRF is also available in the Commission’s web site.

Query No 28 Name MOHAN KUMAR.M Query Date 06/08/2007 Regulation No - Section No - Query Sir, In our house service No-88 This No name by father presently in my father expired What

is procedure change the service no to my name Thank you by MOHAN KUMAR.M Reply Date 15/08/2007 Reply Message

Reply : The procedure and charges for name transfer of a service connection has been specified in Regulation 5(7) of Tamil Nadu Electricity supply Code available in the Commission’s website at www.tnerc.gov.in which is reproduced below: (7) Name Transfer charge Every application for transfer of name consequent to the death of the consumer shall be in Form (1) accompanied by : (a) Legal heirship certificate from the Tahsildar

concerned or proof of ownership such as local body tax receipts (latest) (b) No objection certificate from other legal heirs, if any, (or) an indemnity bond in Form (3) in Appendix to this Code on non-judicial stamp paper for a value of Rs.80/- and a sworn-in affidavit and authenticated by a Notary Public or by a gazetted officer to show the status of other legal heirs. (c) Fresh application with fee to be specified by the Commission and agreement form. Every application for transfer of name, in other cases, shall be in Forms (1) and (2) in Appendix to this Code accompanied by- (a) The document supporting the transfer with an undertaking in Form (4) in Appendix to this Code (b) Consent letter from the consumer for the transfer of the Security Deposit. Where no such consent letter can be produced, the applicant shall pay fresh Security Deposit. (c) Fresh application with fee to be specified by the Commission and agreement form. Explanation : The name transfer is effected only for such services which are not under disconnection. The forms (1) to (4) mentioned above are available in the Commission’s website at www.tnerc.gov.in. Alternatively, the same can be obtained from the local Section Office concerned who will process the application for Name Transfer. The charges for Name Transfer of service as per Table 7 of TNERC order on Non-Tariff related Miscellaneous Charges is Rs 200/- for LT service connection other than Hut.

Query No 29 Name R.Rajaram Query Date 06/08/2007

Regulation NoSection NoQuery how to get connection for SSI unit? 3 phase supply what kind of

procedure to adopt and how to know about the technical concept about electricity ?


Reply Message

With reference to your query cited above, the following are stated. 1) To get the Electricity connection you have to approach the section officer of the TNEB in your area. 2) To know about the technical concept, you may have to read the related technical books.

Query No 30 Name Dr A S Kandasamy Query Date 07/08/2007

Regulatio order No.3 dated 15.

n NoSection No Section 10.13 Adjust

Query The above section is reproduced below, “Act does not provide any restrictions for self use of energy by a generator in regard to service category. Therefore, the generator can adjust the energy on unit-to-unit basis for self use in any HT service”. It is presumed that the energy generated by wind mills can also be adjusted on unit-to-unit basis for self use in HT services availed for Educational Institutions, Commercial Complexes, Hotels etc. in addition to industries. This is submitted for conformation.


Reply Message

With reference to your query, it is confirmed that your presumption is correct. The generator can adjust the energy on unit to unit basis for self use in any HT service irrespective of the Tariff.

Query No 31 Name xxxxxx Query Date 10/08/2007 Regulation NoSection NoQuery xxxxxxxxx Reply Date 14/08/2007 Reply Message No query is indicated

Query No 32 Name GREENWAYS AIR & TRAVEL PVT.LTD. Query Date 13/08/2007

Regulation No METER CHANGE

Section NoQuery FROM MARCH 2007, OUR METER WAS NOT WORKING AND WE

ARE PAYING THE HIGHEST AMOUNT WE PAID IN EARLIER MONTHS. WE MADE OUR COMPLAINT TO TNEB VIDE OUR LETTER DATED 10.04.2007 AND SAME ACKNOWLEDGED BY THEM ON 10.04.07. TILL DATE THE METER IS NOT CHANGED AND OUR QUERRIES IN

THIS CONNECTION WENT IN VAIN. TNEB IS TAKING ADVANTAGE OF NON-AVAILABILITY OF METER AND COLLECTING THE HIGHEST AMOUNTS FROM US. PLEASE INTERFERE TO TAKE ACTION TO CHANGE THE METER IMMEDIATELY WITHOUT DELAY. MANY THANKS FOR YOUR IMMEDIATE RESPONSE AND ACTION. NANDHAKUMAR FOR GREENWAYS AIR & TRAVEL CHENNAI.


Reply Message

With reference to query it is stated that in the opening page of Consumer Query Platform, the following text is displayed for the attention of users. i)Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. ii)For electricity supply/service oriented queries, the consumers are requested to approach the Distribution licensee(TNEB). If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). As your query is TNEB service related, you are requested to approach the TNEB.

Query No 33 Name Jaya Query Date 14/08/2007 Regulation No General

Section NoQuery 1)How many Services will be given, for an agricultural land of about

approximately, 1.75 Acres, for which the number of owners are seven,i.e.Legal Heirs are seven? 2) whether a Service Connection can be provided to one among them , without the concurrence of others? 3) whether a Service Connection can be provided to a Borewell in that land without the concurrence of the others?


Reply : With reference to the query raised you are hereby informed that the extension of Agricultural service connection are being governed by the directions of the Government of Tamil Nadu issued from time to time. You are therefore requested to approach the concerned section officer of the Distribution licensee (TNEB) for further details.

Query No 34 Name Dr A S Kandasamy Query Date 15/08/2007 Regulation Supply Code

NoSection No 2(d) and 4 iii Query In section 2(d), it is specified that to convert kVA into kW, multiply by a power

factor of 0.9. Whereas, in section 4 iii, it is specified that , "consumer shall maintain a power factor of 0.85 lag" to avoid Power factor penalty, in the case of LT. The term 'contracted load' will apply only in the case of LT. If so, a LT consumer maintaining a power factor of 0.85 lag, will be attracting a penalty towards exceeding the contracted load by multiplying the kVA into 0.9 PF. This is submitted for clarification.


With reference to your query it is stated that the power factor of 0.9 given in regulation 2(d) is for conversion of KVA into KW for calculating the connected load in general. Whereas the penalty for maintaining a power factor of less than 0.85 is imposed on LT consumer as per regulation 4(iii), based on the actual measurement of power factor by their Trivector energy meter and not by converting the KVA into KW using the formula given in regulation 2(d).

Query No 35 Name Dr A S Kandasamy Query Date 15/08/2007 Regulation No Distribution Code

Section No 29 (2) Query The Govt. of Tamilnadu, after repeated representations from the agriculturists,

has issued a G.O. about five decades ago, that, in agricultural services, three pilot lamps of 15W each (to ensure the availability of all the three phases in the supply, before switching ON the motor) and lights (for illuminating the farm to avoid theft of agricultural produces and to connect light trap for controling the pests )at the rate of 50W per 1000W of contracted load, subject to a maximum of 150W, is permitted. All the agricultural consumers are using this all along. This provision has not been covered either in The Supply Code or in The Distribution Code. This is submitted for consideration.


Reply : With reference to the above, it is stated that the said provision has been given under section 7.17 (Tariff Schedule), part II Low Tension Supply, item 10.0 (v) (Low Tension Tariff IV) of Commission’s Tariff Order dt. 15.3.2003 and it is in force, which is reproduced below: v) The services under this tariff shall be permitted to have lighting loads up to 50 watts per 1000 watts of power connected subject to a maximum of 150 watts inclusive of wattage of pilot lamps. Lighting the farm or the field around the pump sets should be through energy saving compact fluorescent lamps only. Extra lighting over and above the limit and for uses other than lighting shall be through a separate service under LT Tariff V only.

Query No 36 Name N.Kasinathan Query Date 21/08/2007 Regulation No Commercial

Section No xx Query dear sir here in kollumangudi village i am running the online servies and computer

education(computer institution) with the help of n-logue communication, chennai. yes i take a connectivity and doing the online services to the village poor people. in this time i heared that this type of servises can get some concession for the village. some of my friend has had this concession at his institution, mayiladuthurai. he informed me that special concession can also get at kollumangudi. but when i enquire it at peralam EB office i could not get any right answer or do not know about it. so, could you please do the needful for me to get the concession for my institution at kollumangudi. if you do this for me sure i can improve my services to maximum of the rural people at kollumangudi and can continue my services in e-governance. thanking you. kasinathan.


With reference to your query it is stated that Commission have not issued any concessional tariff for the service category mentioned in your query. The services said to be offered by you in e-governance does not fall in the LT tariff categories IA to IV. Hence this has to necessarily come under L.T tariff V for the present. You are at liberty to represent before the Commission for tariff concession to such services, during the next tariff revision. You are also requested to refer the Tariff Order No.TP.1 dated 15.03.2003 issued by the Commission for the appropriate tariff for your service connection. The above order is available in the Commission’s website:www.tnerc.gov.in.

************Query No 37 Name SRI RAMACHANDRA EDUCATIONAL AND HEALTH TRUST Query Date 23/08/2007

Regulation No M.P. No.27/2005

Section NoQuery Sir, HT No.265 in respect of M/s. Sri Ramachandra Educational and

Health Trust was billed under Institutional Tariff (i.e.) Tariff II in accordance with the Tamil Nadu Government’s G.O.Ms.No.108, Energy Department dated 31.03.1995. This Tariff II is being continued. The Audit branch of Tamil Nadu Electricity Board (TNEB) have recently raised a short fall levy for Rs.3,91,77,393/- in respect of the period from August 2003 to July 2005 with the instruction to pay the same within 30 days. The Audit branch of Tamil Nadu Electricity Board (TNEB) have gone by the Tamil Nadu Electricity Regulatory Commission (TNERC) Order dated 15.03.2003. Thus, Tamil Nadu Electricity Board (TNEB) has

changed the Tariff to Commercial Tariff on Plea that the G.O. had become redundant. It is submitted to know whether Tamil Nadu Electricity Board (TNEB) can interpret on its own change of the Tariff and claim the short levy without obtaining specific orders of TNERC by assuming the powers not vested with them. CHIEF FINANCIAL OFFICER


Reply Message

With reference to your query it is stated that TNEB may decide applicable tariff within the ambit of the Tariff Order issued by the Commission. Incase of dispute you may file a Dispute Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-2004 issued by the commission. the above regulation are available in the Commission’s website at www.tnerc.gov.in

Query No 38 Name Natesamurthi Query Date 25/08/2007

Regulation NoSection NoQuery How long it will to get the new HT service connection from the date

of application. Reply Date 05/09/2007

Reply Message

With reference to your query it is stated that the following time schedules shall be followed by the Licensee(TNEB) while effecting HT/EHT service connection from the date of application submitted by a consumer. Time Schedule for HT / EHT Category HT EHT (a) Involving Extension & Improvement 60 days 150 days (b) Involving

the enhancement of Power Transformer/Addition of Power Transformer 120 days 180 days (c) Involving the Commissioning of new substation 180 days 270 days NOTE:- (I) The Licensee shall issue advice slip/notice/letter indicating the prescribed charges payable with proper ackdgement. (II) The Consumer shall remit the above charges within the stipulated period but not exceeding fifteen Days from the date of receipt of advice slip/notice/letter. (III) In exceptional / deserving cases, permission may be granted by the respective Chief Engineer and Superintending Engineer or the person designated for this purpose by the Licensee for remittance of charges by the Consumer beyond the prescribed fifteen Days for HT/EHT and LT services respectively. (IV) The time taken by the Consumer to remit the prescribed charges from the date of receipt of demand notice will not be covered in the above time schedule. (V) The time schedule is also applicable for additional loads.

Query No 39 Name Varalakshmi. S Query Date 27/08/2007 Regulation No

Section NoQuery Is there any developmental charges to be collected for shifting of Meter Board

within the same premises at consumer request? Reply Date 17/09/2007 Reply Message

Reply : With reference to the above, it is stated that as per regulation 6(2) of the Supply Code, shifting of service connection within the same premises due to remodeling of premises is permitted on payment of required charges as described below under regulation 6(1): 6. Service / Line shifting charge: (1) The cost of shifting service / line shall be borne by the consumer. The consumer shall pay the estimated cost of shifting in advance in full. The shifting work will be taken up only after the payment is made. The estimate will cover the following: - i. Charges for dismantling at the old site. ii. Charges for transport from the old site to the new site. iii. Charges for re-erection at the new site. iv. Depreciation on retrievable old materials, if any, not re-used at the site. v. Cost of new materials, if required. vi. Cost of irretrievable materials. vii. Overhead charges. (2) Temporary dismantling and re-erection or shifting of a service connection

within the same premises necessitated due to remodeling of premises will be carried out on payment of the required charges for the same.

Query No 40 Name Varalakshmi. S Query Date 27/08/2007 Regulation No

Section NoQuery Whether balance Meter caution deposit if any is to be collected or not? While

collecting, Burned Meter cost from consumer can be replaced with Meter or Existing Meter?


With reference to your query it is stated as follows. 1) As per Regulation 46 of Tamil Nadu Electricity Distribution Code, the Licensee is authorized to collect security for the price of meter from LT/HT consumers at the rates specified by the Commission from time to time and enter into agreement for hiring of the meter. The Licensee may permit the consumer to install his/her own meter. However it shall be calibrated by the Licensee. 2) As per clauses (iii) & (iv) of sub-regulation (10) of Regulation 7 of Tamil Nadu Electricity Supply Code the cost of replacement of burnt meter shall be met by the licensee unless it is proved otherwise that the burning out is due to the fault of the consumer. When the meter is owned by the consumer and becomes defective / damaged or when the meter is burnt due to the fault of the consumer, it is the responsibility of the consumer to replace the meter by a healthy one, if he elects to continue to have his own meter. Otherwise the Licensee shall replace the meter and enter into an agreement for hire and collect the specified deposits.

Query No 41 Name Varalakshmi. S Query Date 29/08/2007 Regulation NoSection NoQuery Whether balance meter caution deposit if any is to be collected or not? While collecting,

Burnt Meter cost from consumer can be replaced meter or existing meter? Reply Date 10/09/2007 Reply Message

With reference to your query it is stated as follows. 1) As per Regulation 46 of Tamil Nadu Electricity Distribution Code, the Licensee is authorized to collect security for the price of meter from LT/HT consumers at the rates specified by the Commission from time to time and enter into agreement for hiring of the meter. The Licensee may permit the consumer to install his/her own meter. However it shall be calibrated by the Licensee. 2) As per clauses (iii) & (iv) of sub-regulation (10) of Regulation 7 of Tamil Nadu Electricity Supply Code the cost of replacement of burnt meter shall be met by the licensee unless it is proved otherwise that the burning out is due to the fault of the consumer. When the meter is owned by the consumer and becomes defective / damaged or when the meter is burnt due to the fault of the consumer, it is the responsibility of the consumer to replace the meter by a healthy one, if he elects to continue to have

his own meter. Otherwise the Licensee shall replace the meter and enter into an agreement for hire and collect the specified deposits

Query No 42 Name N.Kasinathan Query Date 01/09/2007 Regulation No Commercial

Section NoQuery dear sir here in kollumangudi village i am running the online servies and

computer education(computer institution) with the help of n-logue communication, chennai. yes i take a connectivity and doing the online services to the village poor people. in this time i heared that this type of servises can get some concession for the village. some of my friend has had this concession at his institution, mayiladuthurai. he informed me that special concession can also get at kollumangudi. but when i enquire it at peralam EB office i could not get any right answer or do not know about it. so, could you please do the needful for me to get the concession for my institution at kollumangudi. if you do this for me sure i can improve my services to maximum of the rural people at kollumangudi and can continue my services in e-governance. thanking you. kasinathan.please do the needful to me. i am waiting from the last 20 days. do me the needful.


Reply Message For reply to query No.42, please refer reply to query No.36.

Query No 43 Name Guna Achari .A S/O Appadurai Query Date 07/09/2007

Regulation NoSection NoQuery I have applied for new service connection under tariff II-B for running saw mill But TNEB officers

directed me to produce the NOC from central empowered committee (CEC) But the address of the CFC is not Known to anybody. Please send me the address of CFC.


Reply Message

Your query has been forwarded to TNEB for appropriate ation and reply by TNEB

Query No 44 Name Guna Achari .A S/O Appadurai Query Date 07/09/2007 Regulation NoSection NoQuery I have applied for new service connection under tariff III-B for running saw mill but TNEB

officers directed me to produce the NOC from central empowered committee (CEC) But the address of the CFC is not known to anybody. Please send me the address of CFC.


Your query has been forwarded to TNEB for appropriate action and reply by TNEB.

Query No 45 Name Chellappa. S Query Date 08/09/2007 Regulation NoSection No

Query We Jagannath Textile co. ltd., are having power purchase agreement with SaiRegencyPowerCorporation, and we are wheeling the units from Ramnad EDC to our concern located in Coimbatore EDC. TNEB is billing in the following structure. 1. Total units wheeled is adjusted with the Industrial consumption. 2. Peak hour units is billed as per their reading from our meter. 3. Night hour units is taken as, Units after adjusting the wheeled units or as per the reading, whichever is lower. EB is taking higher units for their revenue (ie. for peak hour charges) but for concession given to us, they are taking the lower units. We need to confirm whether this is correct. They should follow same procedure for both peak hour charges and night hour rebate. Please advise us in this regard. Thanks chellappa.s


With reference to your query it is stated that your query can be replied only based on your PPA and after hearing the details from TNEB. You may refer Order No.4 DT.15.05.2006 on the Fossil Fuel based Captive Generating Plants for Co-generation available in our website. If you have any dispute with the TNEB you may file a Dispute Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-2004 issued by the commission. The above order and regulation are available in the Commission’s website at www.tnerc.gov.in.

Query No 46 Name Gautam Lakhamraju Query Date 17/09/2007

Regulation No Tariff Order for 200

Section NoQuery Dear Sir/Ma'm, I would like to access the latest tariff orders for the

State Electricity Board and find that they are not listed on the

website. Specifically I am interested in the final approved tariff and quantum for the different generating plants as well as purchases from CGS and IPP plants. I request you to kindly mail me the soft copy of the tariff order as early as possible. Thank you Best Regards, Gautam Lakhamraju


Reply Message

Referring to your query it is inormed that the latest tariff orders issued by the Commission are available in the Commission’s website: www.tnerc.gov.in by selecting the following menus. Main menu: Orders Sub menu: Tariff order

Query No 47 Name P.SARAVANAN Query Date 18/09/2007

Regulation No frequent power failu

Section NoQuery SIR. I REQUEST YOUR ORDER FOR FINE AND CLAIM ON

OFFFICERS/BOARD ON FREQUENT/REGULAR POWER DISCONNECTION. THANK YOU


Reply Message

Referring to your query it is informed that the details sought by you are available under Distribution Standards of Performance Regulations in the Commission’s website: www.tnerc.gov.in by selecting the menu. Main menu: Regulation Sub menu: Final regulation

Query No 48 Name RAMAN Query Date 19/09/2007 Regulation NoSection NoQuery Service connection to prawn culture near back waters without license from District

administration.The ervice required for lighting for the shed erected in the prawn culture ponds. TNEB insists license from Coastel Acquaculture Authority or District Administration. Request early oders. Thaning you P.RAMAN


Reply Message wrong

Referring to your query it is informed as follows. Licence is not necessary for availing supply from TNEB. However, TNEB have the right to ask for relevant documents in support of the purpose of electricity usage to decide the tariff category

Query No 49 Name DIAMOND ICE AND COLD STORAGE Query Date 20/09/2007 Regulation NoSection NoQuery dear sir, we are a LT- CT service consumer ( ice factory running 24 hrs a day)of cuddalore

electricity distribution circle,consuming power from semmankuppam O&M. our meter display was out of order and subsequently changed by a new one after a period of 11 days by MRT authority after the incident. average billing was done for the 11 days taking the maximum consumption period for a year.my query is as follows 1.what is the period allowed to change the faulty meter? 2. power factor incentive is not given for the average billing period,whereas in MAHARASTRA STATE PF incentive is given for the average period billing taking account of previous billing PF ,pls clarify 3. whether it is mandatory on the part of TNEB to give LT-CT current consumption charges by card everymonth,(we are not getting any CC bill monthly) pls clarify the above queries,thank you in advance fot your kind co-operation sincerely b.saravanan for diamond ice and cold storage cuddalore - 607005.


Reply Message

Referring to your query it is informed as follows. 1) As per Regulation.11 of Tamil Nadu Electricity Distribution Standards of Performance Regulations-2004, whenever the licensees receive complaints or the licensee found during inspection/meter reading, that the meter in a service connection is not correct or defective or burnt, the licensee shall replace the meter after collecting the charges as applicable and within 30 days. 2) Your query relating to power factor incentive is part of a billing process. You are advised to approach the Chairman/ Consumer Grievance Redressal Forum of your area which has been established as per the provisions under the Electricity Act-2003 for your grievances. This Forum is functioning in the following address. The Chairman, (Superintending Engineer), Consumer Grievance Redressal Forum, Cuddalore Electricity Distribution Circle. 3) Regarding CC bill for LT-CT services, it is informed that as per regulation 8(5) of Supply Code, TNEB after taking the readings will incorporate the particulars of meter readings, energy consumption and charges payable in the consumer meter card.

Query No 50 Name THIRUGNANASAMBANDAM Query Date 21/09/2007

Regulation NoSection

NoQuery I am running a prawnculture farm near back waters.I have applied

for a service connection under LT Tariff III B for a connected load of 25 H.P.The TNEB authorities insisting license from Coastal Aquaculture Authority and from the District Collector.Whether license is necessary to avail supply. Early orders please.


Reply Message

Referring to your query it is informed as follows. Licence is not necessary for availing supply from TNEB. However, TNEB have the right to ask for relevant documents in support of the purpose of electricity usage to decide the tariff category.

Query No 51 Name GUNALAN Query Date 22/09/2007 Regulation No

Section NoQuery I AM ALREADY HAVING A COMMERCIAL SUPPLY I AM GOING TO CONSTRUCT A COMMERCIAL

COMPLEX WHETER I CAN CONVERT MY EXISTING (COMMERCIAL) TARIFF TO TEMPORARY TARIFF (CONSTRUCTION) OR I CAN USE THE SAME. PLEASE ADVISE.


Reply Message

Referring to your query it is informed as follows. 1) As per TNERC’s Supply Code and Distribution Code, the existing commercial service connection cannot be converted to use it for the temporary tariff (that is for construction of commercial complex). 2) New Temporary supply as per the proposed load requirement during the construction stage for combined lighting and power loads for construction other than Residential Building/Residential complex may be availed as per the TNERC’S Tariff order dt.15.03.2003(Sub-clause 12 of Clause 7.17 of Tariff Schedule for Low Tension Tariff-VI). The temporary supply shall be converted into the respective regular category after the completion and compliance to the respective terms and conditions

Query No 52 Name GUNALAN Query Date 22/09/2007 Regulation NoSection NoQuery I AM ALREADY HAVING A COMMERCIAL SUPPLY I AM GOING TO CONSTRUCT A COMMERCIAL

COMPLEX WHETER I CAN CONVERT MY EXISTING (COMMERCIAL) TARIFF TO TEMPORARY

TARIFF (CONSTRUCTION) OR I CAN USE THE SAME. PLEASE ADVISE. Reply Date 17/10/2007 Reply Message

Referring to your query it is informed as follows. 1) As per TNERC’s Supply Code and Distribution Code, the existing commercial service connection cannot be converted to use it for the temporary tariff (that is for construction of commercial complex). 2) New Temporary supply as per the proposed load requirement during the construction stage for combined lighting and power loads for construction other than Residential Building/Residential complex may be availed as per the TNERC’S Tariff order dt.15.03.2003(Sub-clause 12 of Clause 7.17 of Tariff Schedule for Low Tension Tariff-VI). The temporary supply shall be converted into the respective regular category after the completion and compliance to the respective terms and conditions.

Query No 53 Name Gautam Lakhamraju Query Date 25/09/2007

Regulation NoSection NoQuery Dear Sir/Ma'm, In my query No.46, I specifically requested for the

tariff order containing the the commssion's orders on the tariffs for the various State, CGS and IPP generating stations. I have checked the tariff orders listed on the tnerc.com website but am not able to find the same. Please clarify if the same is listed in the website and the particular link/document name.


Reply Message

Referring to your query it is informed that the tariff orders for other States can be viewed only in their respective SERC’s website. You may access their website through Commission’s website:www.tnerc.gov.in by selecting the following menus. Main menu: Links Sub menus:Other ERC, State Govt. & Central Govt.

Query No 54 Name K.Ramasamy Query Date 18/10/2007

Regulation NoSection NoQuery please let the consumers know about the rates for the works

carried out by the Lineman on the Service lines for houses and factories for the following. 1. For replacing the service wires (damaged or cut by goods carriers. 2.For replacing the broken Stay wire. 3.For replacing the fuses on the poles. and lke this for so many other works that the Line men are attending. The rates may be displayed in the A.E offices in all the places


Reply Message

With reference to your query it is stated that in the opening page of Consumer Query Platform, the following text is displayed for the attention of users. i)Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. ii)For electricity supply/service oriented queries, the consumers are requested to approach the Distribution licensee(TNEB). If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum (CGRF). As your query is TNEB service related, you are requested to approach the TNEB.

Query No 55 Name n.balasubramanian Query Date 24/10/2007 Regulation NoSection NoQuery what is the action taken by the commission if the power cut for the HT

consumers occurs more than 1 month. Reply Date 01/11/2007 Reply Message

Referring to your query it is informed as follows. If the unscheduled load shedding continues, TNERC is empowered to initiate action to question TNEB and issue direction as per the provisions of the Electricity Act-2003.

Query No 56 Name S.Venkatesan

Query Date 28/10/2007 Regulation No Distribution code

Section No Form 1Application fo Query 1.The application form for LT Service connection(except Agricultur and

hut) available in your web differ with the application available in TNEB web. Which is correct? 2. In the LT Service connection application it is printed as The wiring "has been completed" but in the chapter:6 31 Inspections , Testing and Effecting supply: It is mentioned as below. (1) After completion of the wiring, notice must be sent to the Engineer by the intending consumer ( upon printed test report form obtainable free of cost from the offices of the Licensee) that the installation has been completed and tested and that the same is complete and ready for inspection and test by the Engineer. Notice of the Engineer’s intention to inspect and test the installation will be sent to the intending consumer who must be present or his/her competent representative at the time fixed to give information that may be necessary concerning the installation. In the above please clarify the following. 1. weather the application for supply can be given eventhough the wiring is not in complete shape.


Referring to your query it is informed as follows. 1) The application form for LT service connection(except Agriculture and Hut) available in our website:www.tnerc.gov.in is a correct one. 2) In application form-I, for L.T. service connection(except Agriculture and Hut) above the consumer signature, the intending consumer shall indicate the date on which the wiring has been completed. Hence, the application for supply shall be given only after completion of consumer side wiring.

Query No 57 Name natarajan Query Date 29/10/2007 Regulation NoSection NoQuery whether NOC or license from district administration,fisheries dept.&TWAD Board is

necessary to get electricity from TNEB to a prawn culture irrespective of the tariff? can a consumer get supply to his prawn culture unit under commercial tariff without any license and NOC?


Referring to your query it is informed as follows. 1) Licence is not required for availing supply from TNEB. However, TNEB have the right to ask for relevant documents in support of the purpose of electricity usage to decide the tariff category. 2) Consumer can get supply to his prawn culture unit under Commercial tariff without any licence subject to compliance of Codes & Regulations in force in regard to legal occupation etc.,

Query No 58

Name K.S.Kamath Query Date 29/10/2007 Regulation NoSection NoQuery For HT consumer for pending C.C arrears what is the BPSC tarriff for the

month. Is it 1.5% or 2%. Reply Date 27/11/2007 Reply Message

With reference to your query it is stated as follows. As per sub-regulation (4)(v) of Regulation 5 of Tamil Nadu Electricity Supply Code in case of HT consumers, except Local Bodies and Government Departments the surcharge shall be 1.5% per month for the notice period. In the case of Local Bodies and Government Departments, the surcharge shall be 1% per month for the notice period. However for the consumers who are availing extension of time beyond the notice period up to the end of the due month, on an application to the licensee, the BPSC shall be at 2% per month from the expiry of the due date allowed for payment, for a full month irrespective of the number of days delayed. When no extension of time is granted or the delay continues after the expiry of the extended time, the surcharge shall be at 1.5% per month.”

Query No 59

Name balasubramanian.n Query Date 06/11/2007 Regulation NoSection NoQuery thank u for your reply for my query no.55. in this rregard can i able to get the brief details of

Electricty act 2003 regarding power failures. Reply Date 20/12/2007 Reply Message

Referring to your query, the relevant provisions of the Act & Codes are reproduced below. 1) Section-23 of Electricity Act-2003:- If the Appropriate Commission is of the opinion that it is necessary or expedient so to do for maintaining the efficient supply, securing the equitable distribution of electricity and promoting competition, it may, by order, provide for regulating supply, distribution, consumption or use thereof. 2) Regulation 15(6) of Distribution Code:- Demand Management / Load Shedding: On getting directions from the SLDC rolling blackouts for short duration shall be carried out by the Licensees to maintain the load generation balance and security of the network. This may also be necessary due to the loss of any circuit, equipment or any other operational contingency that may occur in their Distribution Networks also. The Licensee shall estimate the loads that may be shed in discrete blocks at each interconnection point after consultation with the consumers if possible and submit the same to the SLDC. The consumers shall cooperate with the Licensee in this regard. The Licensee shall work out the modalities of the load shedding. A detailed procedure shall also be furnished to the SLDC and other officials in charge of the downstream substations of the Licensee, where such load shedding / rolling blackout are to be carried out. When provisions are available for the automatic load shedding with the aid of under frequency relays, the circuits involved and the quantum of load to be shed shall be intimated to the SLDC and officials persons in charge of downstream substations of the Licensee. The settings adopted for the UF relays shall also be furnished. If any constraint or bottleneck in the transmission system and/or distribution system, warrants rotational load shedding then it shall be resorted to by the Licensees in their distribution system. On such occasions, the public shall be promptly informed of such arrangements through the media. Large consumers with contract demands of 1 MW and above and essential services such as hospital, public water works etc. shall be notified through telephone/ fax/ e-mail or any other communication systems. 3) Regulation 7(4) of Grid Code. (4) Demand Control:- Demand control is concerned with the provisions to be made by SLDC to ensure the reduction of demand in the event of insufficient generating capacity, and transfers from external interconnections being not available to meet demand, or in the event of breakdown or operating problems (such as frequency, voltage levels or thermal overloads) on any part of the Grid. Towards this end the following requirements shall be complied with: i. Power drawing entities shall endeavor to restrict their net drawal from the Grid to within their respective drawal schedules whenever the system frequency is below 49.5 Hz. When the frequency falls below 49.0 Hz., requisite load shedding (manual) shall be carried out to curtail the over drawal. Such load shedding shall be pre planned for each level of under frequency. ii. Further, in case of certain contingencies and / or threat to system security, the SLDC may direct the SSLDCs and other sub stations to decrease its drawal by a certain quantum. Such directions shall immediately be acted upon. iii. Each distribution licensee shall make arrangements that will enable manual demand disconnection to take place, as instructed by the SLDC /SSLDC, under normal and / or contingent conditions. The measures taken to reduce the entities’ drawal from the Grid shall not be withdrawn as long as the frequency / voltage remains at a low level, unless specifically permitted by the SLDC / SSLDC.

Query No 60

Name k kathirmathiyon Query Date 18/11/2007 Regulation NoSection NoQuery Coimbatore Consumer Cause, 41, Govt. Arts College Road, Coimbatore – 641 018

PH: (0422) 4377125 / 126 Fax: (0422) 4377127 Email: [email protected] Regd No. 110/97 Ref: 181/23/07-08 18.11.07 The Chairman TNERC Chennai Dear Sir STANDARDS OF PERFORMANCE COMPENSATION – EFFECTIVE ITEMS We shall be glad to know whether compensation needs to be paid for all the events specified in Rule 21 if the licensee failed to perform as per the norms prescribed? Is there any exemption given for any of the services (event) mentioned in Rule 21? Yours faithfully K Kathirmathiyon Secretary


Referring to your query it is informed as follows. Enforcement Mechanism for all the services(events) came into force on 01.08.2007. No exemption is given for any of the services(events) mentioned in Regulation 21 of Distribution Standards of Performance Regulations.

Query No 61 Name k kathirmathiyon Query Date 18/11/2007 Regulation NoSection NoQuery Coimbatore Consumer Cause, 41, Govt. Arts College Road, Coimbatore – 641 018

PH: (0422) 4377125 / 126 Fax: (0422) 4377127 Email: [email protected] Regd No. 110/97 Ref: 181/23/07-08 18.11.07 The Chairman TNERC Chennai Dear Sir STANDARDS OF PERFORMANCE COMPENSATION – EFFECTIVE ITEMS We shall be glad to know whether compensation needs to be paid for all the events specified in Rule 21 if the licensee failed to perform as per the norms prescribed? Is there any exemption given for any of the services (event) mentioned in Rule 21? Yours faithfully K Kathirmathiyon Secretary


Referring to your query it is informed as follows. Enforcement Mechanism for all the services(events) came into force on 01.08.2007. No exemption is given for any of the services(events) mentioned in Regulation 21 of Distribution Standards of Performance Regulations.

Query No 62 Name N.Ramakrishnan Query Date 19/11/2007

Regulation No Order No:2 dtd 15.5.

Section No 5.13 of the Order

Query As per the Order, 14.74 paise per kwh has been fixed as the Wheeling charges for Long-term OPen access consumers. However, in arriving at the figure, 4.5% has been deduction as Transmision loss upto 33 KV and also Energy consumed upto 33 KV is also deducted in arriving Energy consumed at 22 and 11 KV. Then the wheeling charge has been arrived at by dividing the Annual Wheling charge of Rs.49177 lacs by energy consumed at 11 and 22 KV of 49177 Mln Units. This means, the applicable rate of 14.74 paise is applicable only for drawal voltage of 11 and 22 kV. However, TNEB in its latest circular to implement the Orders No 2 and No 4 has indicated that the Wheling charge of 14.74 is applicable irrespective of Drawal voltage and also at the Gross Units pumped into the Grid (that is including for units charges in kind for loss). Even during the public hearing various parties had indicated that Wheeling charges are not applicable to consumers above 33 KV and TNEB had indicated no objection. Kindly clarify the right applicable rates (a) whether it is applicable for consumers drawing power at 33 KV and above. If so, the Annual charges of 72489 lakhs ought to have been divided by 50906 lac units (b) Whether it is applicable on the Gross. If so, the Annual wheeling charges should have been divided by 53304 lakh units


Reply Message

Referring to your query it is informed as follows. 1) As per section 5.13 of Order No. 2 dt.15.05.2006 on Transmission & Wheeling Charges etc., 14.74 paise per unit has been fixed as the wheeling charges for long term open access customers by the Commission. This is however applicable only if either injection or drawals of power is involved on 22KV or 11 KV. 2) If you have any dispute with the TNEB you may file a Dispute Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-2004 issued by the Commission. The above order and regulation are available in the Commission’s website at www.tnerc.gov.in.






Reply Message



Regulation NoSection NoQuery As per the Order, 14.74 paise per kwh has been fixed as the

Wheeling charges for Long-term OPen access consumers. However, in arriving at the figure, 4.5% has been deduction as Transmision loss upto 33 KV and also Energy consumed upto 33 KV is also deducted in arriving Energy consumed at 22 and 11 KV. Then the wheeling charge has been arrived at by dividing the Annual Wheling charge of Rs.49177 lacs by energy consumed at 11 and 22 KV of 49177 Mln Units. This means, the applicable rate of 14.74 paise is applicable only for drawal voltage of 11 and 22 kV. However, TNEB in its latest circular to implement the Orders No 2 and No 4 has indicated that the Wheling charge of 14.74 is applicable irrespective of Drawal voltage and also at the Gross Units pumped into the Grid (that is including for units charges in kind for loss). Even during the public hearing various parties had indicated that Wheeling charges are not applicable to consumers above 33 KV and TNEB had indicated no objection. Kindly clarify the right applicable rates (a) whether it is applicable for consumers drawing power at 33 KV and above. If so, the Annual charges of 72489 lakhs ought to have been divided by 50906 lac units (b) Whether it is applicable on the Gross. If so, the Annual wheeling charges should have been divided by 53304 lakh units


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Query No 68 Name NATARAJAN Query Date 11/12/2007

Regulation NoSection NoQuery whether casuarina trees can be planted using agriculture service

connection from TNEB.if used what actions can be taken on them? T


Reply Message

With reference to your query it is stated that in the opening page of Consumer Query Platform, the following text is displayed for the attention of users. i)Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. ii)For electricity supply/service oriented queries, the consumers are requested to approach the Distribution licensee(TNEB). If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum (CGRF). Your query is TNEB service related and pertains to categorization. We are however referring your query to TNEB to find out the existing practice adopted. We will also be taking into account the categorization of casurina cultivation in a concept paper under our active consideration.

Query No 69 Name rohith Query Date 29/12/2007 Regulation NoSection NoQuery tenders Reply Date 24/01/2008

Reply Message Query is in complete

Query No 70 Name N.Ramakrishnan Query Date 01/01/2008 Regulation No TNERC Order No 2 of

Section No Wheeling Charges Query Sir, In arriving at the Wheeling charges of 14.74 payable, the Commission has

reckoned the following 1. Deduction of 4.5% towards Wheeling loss 2. Energy consumed at 33 KV level and above. After deducting this, the total Wheeling charges is divided by the Net figure (net of 1 and 2) shown above and has arrived at the Wheeling charge of 14.74 paise.This means, that the wheeling charge by TNEB has to be levied on the Net energy delivered after deducting 4.5% towards line loss. It also means, that the wheeling charge is applicable only for consumer drawing below 33 KV level. However, TNEB while implementing the order has instructed that the Wheeling charge will be levied on the Gross units exported by the CGP, not taking into account the drawal voltage. We need clarifications on this

Reply Date 24/01/2008 Reply Message Based on the request of the applicant, the query is ignored.

Query No 71 Name N.Ramakrishnan Query Date 02/01/2008 Regulation No Order No:2 of 15th M

Section No 5.13 on Wheeling Cha Query Dear Sir, I would like to thank you for replying to my query (No 62, stating that

wheeling charges are applicable only if Injection or Drawal voltage is at 11 KV or 22 KV. However, you have not clarified whether the charges are applicable on the Gross Units injected at the Generation end (or) chargeable on the energy delivered at the customer end, after deducting wheelig loss. You may please ignore my query 70, on the same issue as the same was posted before seeing your reply to my query 62. Also regret, that the query 62 seemed to have repeated few times as query No 63 to 67, in view of some system problems at our end.


Referring to your query it is informed as follows. You have not mentioned about your injection/drawal voltage levels. Wheeling charge is applicable for the energy made available at 11/22KV voltage level. Commission cannot clarify on the orders/instructions issued by TNEB. Incase if you have any dispute with TNEB, as already clarified in the Commission’s reply letter dt.19.12.07,you may file a Dispute Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-2004 issued by the Commission.

Query No 72 Name N.RAMAKRISHNAN Query Date 25/01/2008


Section No 5.12 on Wheeling cha

Query Thanks for replying to my Query NO: 71. You had earlier clarified (in reply to Query 62) that Wheeling charges are applicable only when either the Injection or Drawal voltage is at 11/22 KV. On the question of whether the wheeling charges are applicable on the Gross energy injected at the Generator's end (OR) at Net energy (net of wheeling loss) at the customers end,the commissin had requested for the details of Injection and drawal voltage. In the instant case, the Injection voltage from the Generator's end is 110 KV. The drawal voltage for few customers are 110 or 33 KV and few other at 11/22 KV. Would be grateful, if clarification is given whether wheeling charges of 14.74 paise per unit, is applicable at the Gross energy injected at the Generator's end (OR) chargeable at the Net energy delivered (net of wheeling loss)at the customers end. regards


Reply Message

Referring to your query it is informed as follows. The wheeling charges are applicable at the Gross Energy wheeled through 22KV (or) 11KV network

Query No 73 Name N.RAMAKRISHNAN Query Date 25/01/2008 Regulation No Order No 2 of 15.5.2

Section No 5.22

Query As per para 5.22.3, " in case of outages of generator supplying to a consumer on open access, standby arrangements should be provided by the licencee to meet the demand of the open access beneficiary, on payment of consumption charges (energy charges plus energy equated demand charges) applicable to HT tariff III, which is presently 621.81 paise per unit" This means, (i) Outage charges are leviable because Licencee need to provide the standby arrangement (ii) the charges include energy equated demand charges. If such be the case, the question is whether such charges are applicable to a open access beneficiary, even if he already has a sanctioned demand with the licencee. In the instant case, the customer is having a sanctioned demand of 25000 KVA with TNEB and a maximum recorded demand of 23000 KVA. Almost the entire energy requirement is being met by the Captive Generating Plant, for which 'Deemed demand' as per the Order is also being given - which works out to 17000 KVA. If there is an outage at the Generators end, for say 5 hours in a month, will the open access beneficiary who has 26000 kva sanction demand with TNEB still be charged the Grid availability charges at Rs.6.2181. Even after adjusting the credit that is being given for deemed demand of 17000 KVA at the applicable rate, he is still paying demand charges for 6000 kVA (max demand of 23000 minus deemed demand of 17000) equivalent at Rs.300 KVA per month. Please confirm whether Outage charges can be levied in this case. The question arises because as per the order, the rate is applicable only when the Licencee provided a standby arrangement - which means, the beneficiary is not having any sanctioned demand. Here, the customer is already having a sanctioned demand and as such no question of standby arrangement arises.


Reply Message

Referring to your query it is informed as follows. When the generator is under outage condition, the distribution licensee has to meet the entire demand of the captive consumer. The energy consumed during the hour/period of generator outage shall be charged at 621.81 paise/unit as per clause 5.22.3 of Commission’s Order No.2 DT 15.05.2006( Order on Transmission and Wheeling charges etc.,).

Query No 74 Name as Query Date 13/02/2008

Regulation NoSection NoQuery as test Reply Date 20/02/2008

Reply Message Recorded

Query No 75 Name ganesapandian Query Date 18/02/2008

Regulation NoSection NoQuery dear sir, i would like to know the procedure involved in shifting

the low tension line which passes through my land. do i have to pay any costs involved with it to the electricity board?


Reply Message

Referring to your query it is informed as follows. As per sub-regulation (6) of regulation 5 of Tamil Nadu Electricity Supply Code, the cost of shifting service/line shall be borne by the consumer. You are advised to contact the Section Office(AE/JE) of your area in this regard.

Query No 76 Name karthik Query Date 18/02/2008 Regulation NoSection NoQuery hello sir, iam a college student studying Electrical&Electronics.In our college we

would like to go for an industrial visit to kundam power station nilgiris. what is the basic procedure we want to do from our side for industrial visit?


Referring to your query, you are advised to contact TNEB the following TNEB official. The General Manager/HRD, Tamil Nadu Electricity Board, 5th Floor, Eastern wing, NPKRR Maaligai, 800 Anna Salai, Chennai-2

Query No 77 Name B.SUJATHA. Query Date 28/02/2008 Regulation No III A2 Tariff

Section NoQuery Dear Sir, We are having one small Jari Twisting and winding unit at

Tiruvannamalai with the Total Capacity of 5 H.P. which comes under Micro unit as per MSME ( Formerly SSI ),For that we got Certificate from District Industries Center( DIC ). We already got the TNEB service and working from the past 6 Months in the Tariff of III A2 as per TNEB ie , Under the category of Power Loom Accessories. As per G.O., we are eligible to get Free Current up to 500 Units. But Even though we comes under the above Tariff, the concerned officer( Assistant Divisional Engineer ) is not sanctioning us the free current till date. While we approach him, He said you have to get the certificate from Assistant Director of Handlooms Textile office, which is at Katpadi, Vellore. But when approach the above said office they told, we are only for Handlooms, for your case TNEB People should analyze, and sanction the benefit. For Your Kind information, similar Silk Twisting Units are presently running with this benefit at Arni which is in the same Tiruvannamalai District. Hence I request you kindly consider my requisition and do the needful , and guide me to get the benefit. Please inform me, through E-Mail, the procedure, to whom I have to approach further. Yours Sincerely., B.Sujatha, M/s. Ashwath Sai Twisting Unit, 164/2A3, Indira Nagar( West), Vengikkal, Tiruvannamalai- 606 604. E-Mail : [email protected]


Reply Referring to your query it is informed that free supply up to 500 units

Message bimonthly is extended to Power loom weavers as per the direction of the Government and the Government is paying subsidy. The auxiliary industries of Power Loom engaged in warping, twisting and winding were classified under LT Tariff III A(2) for the purpose of tariff. However the free supply announced by the Government is restricted to the Power loom weavers who run their own Power loom.

Query No 78 Name usharani Query Date 03/03/2008

Regulation No t.k.ganesh

Section No tariff details

Query please tell me the tiny industries come under the small scale industries. (Tariff 3A(I)) or whether dtp centre/browsing centre/ typing centre/xerox come under this tiny industries


Reply Message

Referring to your query it is informed that the status of Tiny Industry have already been taken up with the Government of Tamil Nadu in view of the Micro, Small and Medium Enterprises Development Act-2006. Reply from Government is awaited.

Query No 79 Name Rajan Query Date 07/03/2008

Regulation NoSection NoQuery Low Voltage for the past few Days in our Area Reply Date 04/04/2008

Reply Message

Referring to your query it is informed that you may approach the TNEB Officials or file a grievance petition with the Chairman/ Consumer Grievance Redressal Forum of your area if your

grievance is not attended by the TNEB official. This Forum is functioning in the following address. The Chairman, (Superintending Engineer/TNEB), Consumer Grievance Redressal Forum, Chennai Electricity Distribution Circle Central), 110KV SS Campus, Opposite to Valluvarkottam, Nungambakkam, Chennai-34

Query No 80 Name sd Query Date 09/03/2008 Regulation NoSection NoQuery sdf Reply Date 02/05/2008 Reply Message Treated as null and void.

Query No 80 Name sd Query Date 09/03/2008 Regulation NoSection NoQuery sdf Reply Date 02/05/2008 Reply Message Treated as null and void.

Query No 82 Name V.Dhamodharan Query Date 11/03/2008

Regulation NoSection NoQuery Dear sir, Whether the HT supply can be availed by converting the

existing LT services at 3rd & 4th floor in multi storied building

where other floors are accupied with other consumers with seperate LT services. Thanking you Regards V.Dhamodharan


Reply Message

Referring to your query it is informed that you can apply for High Tension service connection subject to compliance of other requirements as decided on site inspection by the TNEB.

Query No 83 Name N.Ramakrishnan Query Date 11/03/2008 Regulation No Clarificatory Order

Section No Page 3 Query Would like to thank the Commission for having issued the Clarificatory order

regarding applicability of Transmission Charges, Wheeling charges and Loss in kind for different Injection and Drawal voltage, thereby removing the ambiguity of the Order No 2 dated 15th may 2006. However, the last line of the clarificatory order reads, "This order shall take effect immediately" Since this is only a clarificatory order and not an amendment order, should not this take effect from the date of the Original order 2 dated 15.5.2006, on which clarification is being issued. Else, TNEB is likely to take a stand that the Charges as specified in the Clarificatory order is applicable only from the month of March '08. Seek Commissions views please


With reference to your query cited above, it is informed that you may refer Commission’s following orders. 1) Clarificatory Order No.1-4 dated, 21.02.2008 2) Amendment order dated 17.06.2008 In the amended order dated 17.06.2008, the last para 6 “Savings” is reproduced below for your information. “It is hereby declared that the repeal of the clarificatory order No.4-1 dated 21-02- 2008 shall not affect anything done or any action taken under the said order No.4-1 dated 21-02-2008 and anything done or any action taken under the said order No.4- 1 dated 21-02-2008 shall be deemed to have been done or taken under the Order Nos 2 and 4 dated 15-05-2006 as amended by this order. “

Query No 84 Name NATARAJAN T B Query Date 11/03/2008 Regulation No Clarificatory Order

Section No dt 21.02.08 Query Sir,Request Delete and Please Ignore my Earlier Query No 81 ,Request

Clarification for the modified Querey as under Sir, We avail Power from Gas based Generator at Injection Voltage of 110 KV and Point of Drawal voltage of 110 KV. As per the commissions above Clarificatory order 4-1 dt 21.02.08 Wheeling Charges are payable to avail open access to 22/11 kv distribution Network Only.Since we avail at 110 KV and the Generation is 110 kv , this should not be applicable to us. But the TNEB Bills us for Wheeling charges @ 14.74 paise Per Unit.Clarification is requested.


Referring to your query it is informed that if you have any dispute with TNEB you may file a Dispute Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-2004 issued by the Commission. The above order and regulation are available in the Commission’s website at www.tnerc.gov.in.

Query No 85 Name M subbulakshmi Query Date 14/03/2008

Regulation No Notification No. TNE

Section No 2. Amendment of Regu

Query 1.Dc of supply is for crime or civil procedure? 2.if compounding is collected DC is Necessary or Not ? 3.The accused person shall be required to make the payment within seven working days of receipt of final assessment order. On deposit or payment of the assessed amount or electricity charges by the accused person, supply to the premises shall be restored as referred to in the third proviso of section 135 (1A) of the Act what it means the supply to be restored after collecting assessed amount in full lumsum or one instalment or part of assessment ?


Reply Message

Referring to your query it is stated as follows. Section 135(1A) and its 3rd provisio of Electricity Act-2003 relating to Theft of Electricity which reads as follows; “Without prejudice to the provisions of the Act, the licensee or supplier, as the case may be, may upon detection of such theft of electricity immediately disconnect the supply of electricity” “Provided also that the licensee or supplier, as the case may be, on deposit or payment of the assessed amount or electricity charges in accordance with the provisions of this Act, shall, without prejudice to the obligation to lodge the complaint as referred to in the second proviso to this clause, restore the supply line of electricity within forty eight hours of such deposit or payment”. The above proviso has not mentioned about part/installment payment of assessed amount. The meaning of the above section may be construed accordingly.

Query No 86 Name R.Sundaram Query Date 18/03/2008 Regulation NoSection NoQuery We are having surplus power against the power generated from our windmill

after adjusting our industrial consumption. We have been advised by Madurai EB to for the units left as follows: Our Generation Less Wheeling charges @ 5% for total generation Less; our imported units Less out Industrial Consumed unit Net of the above Please clarify whether the wheeling unit adjusted for the unit sold to EB is in order.


Reply Message

Referring to your query it is informed that wheeling charges are not leviable on the energy sold to TNEB.

Query No 87 Name R.Sundaram Query Date 31/03/2008 Regulation No

Section No

Query We have applied for sale of our surplus power to TNEB during the month June to Oct and in Jan 2008. We have send the bill as soon as that month is over and till date we have not get the payment. Since this is the first in nature in our circle, the bills are not porcessed for payment by raising one query after another. Only now they forwarded the letter to their cash section for arranging the fund from Chennai. The total amount involved is aroung Rs.36 lacs. Please let us know whether we can claim for interest for this payment. Why I am asking this question is as follows. I hope you may aware that SBI went on strike 03.04.2006 to 09.04.2006. Eventhough we paid our bill in due date The EB asked us to pay interest for the delay in credit our oayment eventhough the fault is not of us. In the light of the above please clarify whether we can claim for the interest for the daly in settling our bill. Your advise in this regard is requested to satisfy our auditors and Audit Committee appointed by our Board.


Reply Message

Referring to your query it is informed that if you have any dispute with TNEB you may file a Dispute Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-2004 issued by the Commission. The above regulationS are available in the Commission’s website at www.tnerc.gov.in.

Query No 88 Name Bharathi Query Date 04/04/2008 Regulation NoSection NoQuery I am having SSI certificate for munufacturing of country bricks . can I apply to 3B

Tariff? please reply with order copy Thank you sir/madam Reply Date 24/04/2009 Reply Message

Referring to your query it is informed that the Industries Commissioner and Director of Industries and Commerce, Government of Tamil Nadu has intimated that inview of the enactment of Micro, Small & Medium Enterprises development Act-2006, the SSI Certificate is no more valid. You may approach Industries and Commerce Department for filing memorandum under the new Act

Query No 89 Name ponnusamy Query Date 06/04/2008

Regulation No 127

Section NoQuery Dear sir If the consumers uses the electricity for the purpose other

than that the purpose for which the supply was affected thro meter, they are assessed as per the calculation method adopted for theft of energy. They have to pay the assessed value apart from the metered consumption. The metered consumers are penalized much compared with direct hook and tampered meters. I feel the actual consumption recorded in the meter has to be taken in to account for assessing the compensation. Ponnusamy Thanjavur.


Reply Message

Sub-regulation 23(AA)(7) of Regulation 23 of Supply Code, the procedure for assessment of electricity charges in case of theft of energy has been given which are detailed as below. “Where it is established that there is a case of theft of energy, the authorized

officer shall assess the quantum of energy consumption for the past twelve months as per the assessment formula given in Form 8 and prepare provisional assessment order for the charges for such consumption at two times of the tariff applicable (i.e the applicable tariff for the purpose for which the pilfered energy was used) and serve on the accused person under proper receipt. The authorized officer may reduce the period for such billing if it is established by the facts or documents submitted in the representation of the accused person or any such other evidence observed by the authorized officer. Wherever electronic meters are installed and the load curves are studied periodically, the period of theft could be limited to the exact period as could be determined scientifically. The authorized officer shall record reasons for such reduction in the period of billing, in the assessment order. The energy consumption arrived at as per the formula referred to in the said Form 8 will be charged excluding the energy consumption recorded by the meter as per the rates specified by the Commission’s Tariff Order.” Hence your presumption that the consumption recorded on the meter would be taken into account.

Query No 90 Name rsundaram Query Date 26/04/2008

Regulation NoSection NoQuery Regarding my query No 87 you have given reply as ' If you have

any dispute with TNEB you have to file an appeal as per TNERC Norms. The reason for asking clarification through your this systems is we would like to know the legal implecation of our query and to know is there TNEB rule gives any releif for our query. This is nothing but we are seeking the legal consequance to file an appeal before your commission. This will guide us whether we can go for an appeal or what ever claim made is no hold ood as per the act. If we approach a lawyer for our query we may make money instead of guide us properly. Please help us and I made this request as a coonsumer who doesn't know the full act of TNEB Thanks and regards R.Sundaram


Reply Message

The Commission cannot clarify its own regulations/codes or the provisions of the Law/Act. When queries are raised on certain issues, the Commission can at the best, highlight or indicate the provisions of Act/Rules/Regulations which address those issues. In such a context, you are advised to refer Commission’s reply to your query no.87 and act accordingly.

Query No 91 Name m subbulakshmi Query Date 27/04/2008 Regulation NoSection NoQuery i had already submitted one query of no 85, and i get the reply on 25.04.08 . my

question is can we follow provisions of the section 21 and 22 for Dc and Rc in the event of section 135 ?


Reply Message

Referring to your query it is informed as follows. The Commission’s reply to your query no.85 is adequate and appropriate

Query No 92 Name L.PL.VENKATACHALAM Query Date 02/05/2008

Regulation NoSection NoQuery I am having 21 KW TARIFF III INDUSTRIAL purpose connection. I

want the same connection to be changed as TARIFF V COMMERCIAL purpose.is it possible? I NEED THE POWER of same 21 KW for using in an office. KINDLY REPLY.


Reply Message

It is possible to change from Tariff-III to Tariff-V. You are requested to approach the Section Officer of TNEB concerned to get the procedure to be followed.

Query No 93

Name L.PL.VENKATACHALAM Query Date 03/05/2008

Regulation NoSection NoQuery I am having TARIFF III 21 KW INDUSTRIAL power connection. I

want the same connection to be changed as TARIFF V COMMERCIAL power connection. I need the SAME POWER OF 21 KW for the COMMERCIAL CONNECTION ALSO. IS IT POSSIBLE TO CHANGE THE CONNECTION AS I REFFERED ABOVE? KINDLY REPLY.


Reply Message

It is possible to change from Tariff-III to Tariff-V. You are requested to approach the Section Officer of TNEB concerned to get the procedure to be followed.

Query No 94 Name test Query Date 23/05/2008 Regulation NoSection NoQuery Test Reply Date 26/05/2008 Reply Message reply

Query No 95 Name ponnusamy Query Date 24/05/2008 Regulation NoSection NoQuery ??????? ????? ?????????? ?????????? ????? Reply Date 17/07/2008 Reply Message No reply.

Query No 96 Name ponnusamy Query Date 24/05/2008 Regulation NoSection NoQuery ??????? ????? ?????????? ???????? ??????? ?????????? ????? ? Reply Date 17/07/2008 Reply Message No reply.

Query No 97 Name test Query Date 26/05/2008 Regulation NoSection NoQuery test Reply Date 26/05/2008 Reply Message testing

Query No 98 Name test Query Date 27/05/2008 Regulation NoSection NoQuery test Reply Date 27/05/2008 Reply Message test

Query No 99 Name raja Query Date 28/05/2008 Regulation No

Section NoQuery frequent power failure Reply Date 28/05/2008 Reply Message Pl. contact to TNEB

Query No 100 Name ponnusamy Query Date 31/05/2008 Regulation No

Section NoQuery Dear Sir, Part of your reply against misuse of tariff is displayed "The energy consumption

arrived at as per the formula referred to in the said Form 8 will be charged excluding the energy consumption recorded by the meter as per the rates specified by the Commission’s Tariff Order.” Hence your presumption that the consumption recorded on the meter would be taken into account." it is against the natural justice Even though we are having record for actual consumption Why the metered consumers are penalised based on computed consumption for misuse of tariff. it is against the natural justice Why don't you review this bitter policy? Ponnusamy thanjavur


Reply Message

With reference to your query cited above, the following are stated. 1) In the opening page of Consumer Query Platform the following text is displayed for the attention of users. i) Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. ii) For electricity supply/service oriented queries, the consumers are requested to approach the concerned section officer of the Distribution licensee(TNEB) or any other high level officers if not solved / satisfied with the action taken by the section officer. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). 2) Your query is a suggestion to revise/review the existing provisions of the Codes. Such a review is possible through a Code Review Panel. You may address the Chief Engineer(Commercial)/TNEB, who is the Chairman of this panel with your suggestions.

Query No 101 Name vennila Query Date 03/06/2008

Regulation No Supply code

Section No Section 5(2)ii(b)

Query according to the above section " For services with contracted demand less than or equal to 18.6 KW (25 HP), whenever the consumer’s connected load exceeds the contracted demand, the licensee shall install meters with demand recording facility and

bring the consumer under the scope of excess demand chargeable category." In such cases whether the above services are covered under PF Penalty or Incentive clause since computation of average PF is possible when static meters are connected in service connection or they are covered under capacitor compensation charges as per regulation 5(1)of Supply code 91 0


Reply Message

With reference to your query cited above, it is informed that as per Regulation 5(1)(b) of Supply Code, in the case of existing LT service connections(which are not coming under the purview of power factor incentive/disincentive scheme) with connected load of motors of 3 HP and above or for using welding transformers (irrespective of their rating), the consumer shall install adequate capacitors within a period of two months and shall be liable to pay a compensation charge of ten percent of the price of electricity supplied to him for the preceding four months of consumption till such time adequate capacitors are installed; and where inadequate capacitors are installed or where some of the capacitors are defective, the ten percent shall be reckoned proportionate to the extent of inadequacy or defect, as the case may be. As per Regulation 5(1)(c) of Supply Code, Where it is found that the capacitors installed are either inadequate or defective, the Licensee shall, in addition to the levy and collection of capacitor compensation charges, by notice in writing, call upon the consumer to install adequate capacitors or to rectify or to replace the defective capacitors, as the case may be, within two months from the date of notice.

Query No 102 Name vfennila Query Date 03/06/2008 Regulation No SUPPLY CODE

Section No Regulation 6(3) Query SIR, Regulation 6(3) of Supply code specifies that "Shifting of an existing

service connection involving change in door number or sub-door number or survey field number, shall be considered as a new service connection onl". Does this mean that no shifting can be permitted involving change

in door number or sub-door number or survey field number and in such cases only new services can be given. Kindly clarify.


With reference to your query cited above, it is informed that as per regulation 5(6)(3) of Supply code, shifting of existing service connection involving change in door number or sub door number or survey number will be considered as a new service connection only.

Query No 103 Name vennila Query Date 03/06/2008 Regulation No SUPPLY CODE

Section No Regulation 11 Query sir, Regulation 11 of Supply code specifies the procedure for assessing

the the quantity of electricity supplied during the period when the meter was not installed or the meter installed was defective. If the service is provided with Static meter with demand recording facilty and covered under Excess demand charges category and Power factor Penalty / Incentive category. What is the procedure to be adopted for assessing excess demand charges and Power factor charges in the above service connection during the meter defective period or no meter period. Kindly clarify.


With reference to your query cited above, it is informed as follows. 1) When the meter is defective, the maximum demand shall be assessed as per Regulation 11(3) of the Supply Code. 2) Since Power factor assessment is case specific, no specific procedure is given in the Supply Code for assessment of power factor when the meter is defective. 3) If the consumer is not satisfied with the Licensee’s assessment of power factor, he/she can approach the Consumer Grievance Redressal Forum/ Electricity Ombudsman for relief.

Query No 104 Name Dr.J.Vinil kumar Query Date 03/06/2008

Regulation No consumer redressal f

Section No

Query What is the time limit for disposal of the consumers grievances petition by the consumer redressal forum


Reply Message

With reference to your query, it is informed that as per Regulation 7(7) of Consumer grievance Redressal Forum and Electricity Ombudsman-2004 , the forum shall pass appropriate order on the complaint within a maximum period of 2 months from the date of receipt of complaint by the forum.” As per Regulation 17(4)(a), the complainant can make a written complaint to the Electricity Ombudsman if either the Forum had rejected the complaint or the complainant had not received any reply within a period of two months from the date of filing of grievance.

Query No 105 Name S.. Raghavan Query Date 03/06/2008 Regulation NoSection NoQuery The TNEB official website for tariff calculation is totally defunct for the

past one year. The latest tariff also seems to be wrong and only the oldtariff is still displayed at the top of the said page. What is the concerned authority of TNEB doing for so long. Dont they log in to their web site at all. I hope by your directions it willbe rectified soon. Please wakethem up from slumber.


With reference to your query it is stated that in the opening page of Consumer Query Platform, the following text is displayed for the attention of users. Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. However, your query has been forwarded to TNEB for taking immediate action.

Query No 106 Name K.Raveendran Query Date 04/06/2008 Regulation NoSection NoQuery Dear Sir, We have 22 MW power plant in our sugar unit pugalur same

was commissioned and synhronised with grid during Aug-07. We have

startup power demand of 1200 Kva with tariff 1. As per PPA our metering point is located in our plant. We came to know you have released orders for Startup power Rs6.21 and 2%Transmission loss has removed . We request to you kindly send the details you orders.


With reference to your query cited above, it is informed as follows. 1) You may refer our Tariff Order No. 2&3 dt.15.05.2006 by visiting our website www.tnerc.gov.in under orders-Tariff order. 2) Copies of the above orders will be issued on payment of Rs.400/- in person or Rs.450/- by post.

Query No 107 Name abhishek Query Date 13/06/2008 Regulation NoSection NoQuery Respected Sir, We need 33KV line with 1000KVA load. Please let me

know the formalities to acquire it and the respective charges. I also request you to send me a copy of TNEB RULES AND REGULATIONS ACT, because i have been tryin to get it from your department office, But there is no proper response to it. So i kindly request you to look in to the situation and do the needfull because it is a bit urgent. Thank You, Yours Faithfully, ABHISHEK


Reply Message

With reference to your query cited above, the following are stated. 1) In the opening page of Consumer Query Platform the following text is displayed for the attention of users. i) Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. ii) For electricity supply/service oriented queries, the consumers are requested to approach the Distribution licensee(TNEB). If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum CGRF). Hence, you are advised to approach the concerned officer of the Distribution licensee(TNEB)/(CGRF). 2) You may also refer our Supply Code, Distribution Code, by visiting our website www.tnerc.gov.in under Regulations.

Query No 108 Name gowthaman Query Date 15/06/2008 Regulation No genral

Section No genral Query when consumption is normal if M R T seal cut, what amount is to be collected? Reply Date 09/08/2008 Reply Message

With reference to your query cited above, the following are stated. 1) The quantum of amount referred in your query depends upon whether your case comes under Section 126 of the Act which deals with the Assessment of unauthorized usage or Section 135 of the Act which deals with the theft of energy. 2) The amount will be decided by the Assessment Officer/Appropriate Officer after field assessment subject to the classification under item 1 above. 3) You are requested to refer regulations 19A & 23AA of Supply Code and above referred Sections of the Act.

Query No 109 Name Bijoy Query Date 16/06/2008

Regulation NoSection NoQuery WHAT SHOULD i DO WHEN TNEB HAS NOT UPDATED MY PAYMENT DETAILS IN MY EB CARD

AND HAS NOT ISSUED A BILL FOR THE SAME. NOW THEY ARE SAYING I HAVE NOT PAID MY BILL, BUT MY BANK STATEMENT AND BANK HAS PROOF THAT IF WAS TAKEN FROM MY ACCOUNT TO TNEB'S SE/CEDC/SOUTH ACCOUNT. I CONTACTED THE AE AND REVENUE OFFICE, BUT THEY WERE NOT OF GOOD HELP. KINDLY HELP.


Reply Message

With reference to your query cited above, the following are stated. 1) In the opening page of Consumer Query Platform the following text is displayed for the attention of users. i) Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. ii) For electricity supply/service oriented queries, the consumers are requested to approach the concerned officers of the Distribution licensee(TNEB) or Consumer Grievance Redressal Forum(CGRF). Hence, you are advised to make complaint in writing to the Consumer Grievance Redressal Forum(Chairman/CGRF, Chennai EDC/South Tamil Nadu Electricity Board, 110-KV SS Complex, Anna Main Road, K.K. Nagar, Chennai 600 078) 2) You may also refer our Supply Code, Distribution Code, by visiting our website www.tnerc.gov.in under Regulations.

Query No 110 Name pradeep Query Date 19/06/2008

Regulation No code 7

Section NoQuery sir, already i got permanent injuction over the property,and i also informed to

concern person about the matter and i given all the papers. my question is without my concernsent letter, your officers changed my name to somebody.your officers violate the court order,or not . please reply me as soon as possible


With reference to your query cited above, the following are stated. 1) In the opening page of Consumer Query Platform the following text is displayed for the attention of users. i) Consumers can raise any queries only pertaining to the Commission’s Regulations, Codes, Orders. ii) For electricity supply/service oriented queries, the consumers are requested to approach the Distribution licensee(TNEB). If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). Hence, you are advised to approach the concerned section officer of the Distribution licensee(TNEB). 2) You may also refer our Supply Code, Distribution Code, by visiting our website www.tnerc.gov.in under Regulations.

Query No 111 Name NV.MURALITHAREN Query Date 19/06/2008 Regulation NoSection NoQuery we are living in the above address since 31 years.Our deposit amount as per

CCD intimation on 31-03-2006 was Rs.1119.00. our service coonection cables are now very worn out, AND WE ARE FACING FREQUENT PROBLEM IN THR SUPPLY- condition and the cable to be changed. who will procure and change the cable?- either the consumer or the licensee- TNEB?


With reference to your query cited above, the following are stated. 1) As per sub-regulation(17) of regulation 28 of Distribution Code the entire service line(i.e., upto the metering point) will be the property of the licensee and the licensee will maintain it at his/her cost. 2) Hence, you are advised to approach the concerned section officer of the Distribution licensee(TNEB) in your area. 3) You may also refer our Supply Code, Distribution Code, by visiting our website www.tnerc.gov.in under Regulations.

Query No 112 Name R.Sundaram

Query Date 19/06/2008

Regulation NoSection NoQuery reconnection of Disconnected agricultural service in the name of

died person is possible ? Reply Date 09/08/2008

Reply Message

With reference to your query cited above it is informed that as per Regulation 22(2) of Supply Code a service connection remaining disconnected for six months or more the consumer’s installation will be tested, revised test report obtained and the testing charges collected from the consumer before the same is restored. Such revised test report shall be signed by the consumer or legal owner or legal occupant of the premises. Hence reconnection is possible for the service referred to in your query provided other related regulations and Act provisions are satisfied.

Query No 113 Name R.Sundaram Query Date 19/06/2008 Regulation NoSection NoQuery whether electricity board can insist consumer to provide double compartment

box in the industrial service having a load of more than 20 hp Reply Date 09/08/2008

Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the contents of the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distribution Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

Query No 114

Name Rananjay Singh Query Date 21/06/2008

Regulation NoSection NoQuery We have a customer who wanted to do investment in wind energy, but his

project is expected to come next financial year. Customer is looking for his captive requirement. Please let me know charges applicable for entering into PPA and if next year customer wanted to enter in WBA for his own requirement then what penalty / charges payable by customer. Thanks for your response in advance


Reply Message

The applicable charges for the wind energy were determined and issued in TNERC Order No.3 dated 15.05.2006. The order along with amendments may be read with the Commission’s order on Transmission and Wheeling charges etc., These orders can be downloaded from the Commission’s website. www.tnerc.gov.in. The Charges in force at the time of entering into agreement will be applicable.

Query No 115 Name J. Sundarrajan Query Date 25/06/2008 Regulation NoSection NoQuery Dear Sir, We are an STPI unit registered as ITES. We are getting the Electricity

connection at Rs. 5.00 per unit. We believe STPI units has a previlage to get the connection at reduced rate @ Rs. 3.80 per unit. We would like to get the reduced rate applicable for us. Could you guide us to proceed further. Thanks in advance. With Warm Regards, Sundarrajan. J Pan Financial Shared Services India Private Limited 6th & 7th Floor, Block 1 & 2, Temple Steps, Anna Salai, Saidapet, chennai 600 015. Tel: No: 66007011 Fax: 66007013


As per Tariff Order dt.15.03.2003, ITES are not covered in HT Tariff-IA nor under Tariff LT-IIIB. Hence, it is to be billed under HT Tariff-III or LT Tariff-V as the case may be.

Query No 116 Name b.bhupathy Query Date 26/06/2008

Regulation NoSection NoQuery sir, i want to know whether an agriculture service can be shifted

to the land of the same person if the land is in next district with in tamilnadu. is it possible? if so how to apply for it?


Reply Message

As per Tamil Nadu Electricity Supply Code vide Regulation 5(6)(3), shifting of an existing service connection involving change in door number or sub door number or survey field number, shall be considered as a new service connection only. The regulation is reproduced as below. Shifting of an existing service connection involving change in door number or sub-door number or survey field number, shall be considered as a new service connection only. No shifting of an existing service connection is permissible unless all arrears in the service connection are paid, if so demanded by the Licensee. The supply code can be viewed in the TNERC website.www.tnerc.gov.in.

Query No 117 Name annavi Query Date 26/06/2008 Regulation NoSection No

Query whether agricultural service can be obtained to my well without co-owners consent


Reply Message

For Agricultural supply, it is stated in Form-2 of the Distribution Code(Application for supply of power to Agricultural pump sets). NOTE: The application should be signed by the owner of the well, if there are partners, all must sign or consent to be given by co-owners.

Query No 118 Name L.PL.VENKATACHALAM Query Date 27/06/2008 Regulation NoSection No

Query SIR, I HAD A INDUSTRIAL POWER SERVICE CONNECTION. I CLOSED THE CONNECTION.BUT WHEN THE OFFICIALS CAME TO REMOVE THE METER BOX ETC(which belongs to TNEB) THEY ALSO TOOK THE ""POWER SERVICE WIRE"" WHICH WAS LAID BY ME AT A HUGE AMOUNT. WHO HAS THE RIGHT TO TAKE THE ""POWER SERVICE WIRE""? ONCE AGAIN I QUOTE THAT THE ABOVE SAID POWER SERVICE WIRE WAS ""LAID BY ME AT A HUGE AMOUNT"". "AND THEY TOOK IT OFF FROM ME"! DID ""POWER SERVICE WIRE (laid by me)"" BELONGS TO ME OR TNEB? THANKING YOU.


Reply Message

With reference to your query, it is informed that commission have not stipulated any Regulations in the Supply Code for your specific query. As per Regulation 29(17) of the Tamil Nadu Electricity Distribution Code, “the entire service line will be the property of the licensee and the licensee will maintain it at his/her cost.” You may also refer to Regulation 32 of the Tamil Nadu Electricity Distribution Code in this regard.

Query No 119 Name Basheer Query Date 01/07/2008 Regulation NoSection NoQuery Third Party sale of electricity in Tamilnadu. According to the govt gazette

dated 3rd August, publishing the TN state electricity regulatory commisions intra state open access reguylations. I would like to know the details of the regulation/notification with reference. If you have a web link...please also send web link Thanks Basheer


Referring to your query it is informed that the Intra State Open Access Regulations-2005 issued by the Commission is available in the Commission’s website: www.tnerc.gov.in and it can be downloaded by selecting the following menus. Main menu:- Regulations-Final Regulations Sub menu:- Intra State Open Access Regulations-2005

Query No 120 Name V.Chandra Mohan Query Date 01/07/2008

Regulation No Notification No. TNE

Section No 8. Issues related to

Query What is the current position regarding sale of power from renewable sources to third parties and the charges involved


Reply Message

The third party sale as stipulated under issue no.11 of Order No.3, dt 15.05.2006 is reproduced as below. The suggestion for third party sale is accepted by the Commission. But the rate of purchase of NCES power by the third party consumer is not within the purview of the Commission. Third party sale through the grid will be as specified by the Commission’s regulation on Open Access and order on Transmission and other charges. ToD / Special energy meters shall be installed by the generators as well as the third party consumers at the receiving end.

Query No 121 Name P.Prabakar Query Date 01/07/2008 Regulation NoSection NoQuery Please provide the details on third party power selling alog with GO details. what is the

minimum capacity installation allowed?. Reply Date 09/08/2008 Reply Message

Referring to your query it is informed that the Intra State Open Access Regulations-2005 and Orders issued by the Commission are available in the Commission’s website: www.tnerc.gov.in by selecting the following menus. Main menus: Regulations and Orders Sub menus: 1) Intra State Open Access Regulations-2005 and Order Nos..2,3,4 dt.15.05.2006 which are detailed as below. 2) Order on “determination of Transmission Charges, Wheeling Charges, Cross Subsidy surcharge and Additional Surcharge”. 3) Order on “power purchase and allied issues in respect of Non-Conventional Energy Sources based Generating Plants and Non-Conventional Energy Sources based Co-Generation Plants”. 4) Order on “power purchase and allied issues in respect of fossil fuel based Group Captive Generating Plants and fossil fuel based Cogeneration plants

Query No 122 Name V VIJAY Query Date 01/07/2008

Regulation NoSection No

Query I would like to know whether additional security deposit paid by the consumers will it be returned or adjusted if the EB consumption and the amount comes down after an year or so. If so how we can claim the additional deposits which is on hold with you. Kindly clarify


Reply Message

The extract of Regulation 5(5) of Supply Code as stipulated for payment of Additional Security Deposit are reproduced as below. i) The adequacy of security deposit may be reviewed and refixed once in a year in case of HT consumers and once in every two years in case of LT consumers taking into account the interest due for credit. Such reviews shall be made in the month of April / May .The rate of interest on the security deposit shall be on the basis of the Commission’s directive to the Licensees in this regard. ii) The adequacy of security deposit shall be based on the periodicity of billing for the respective category. (a) For the categories of consumer under monthly billing, the Security Deposit is equivalent to two times of the monthly average of the electricity charges for the preceding twelve months prior to April. (b) For the categories of consumer under bi-monthly billing, the Security Deposit is equivalent to three times of the monthly average of the electricity charges for the preceding twelve months. (c) For the categories of consumer under half yearly billing, the security deposit is equivalent to seven times of the average charges per month. iii) Interest at Bank rate or more as specified by the Commission shall be calculated and credited to the Security Deposit accounts of the consumers at the beginning of every financial year i.e. April and the credit available including the interest shall be informed to each consumer before the end of June of every year.. iv) If available deposit is less than the revised Security deposit, the balance shall be collected as Additional Security deposit either through a separate notice or by a distinct entry in the consumer meter card for LT services. Thirty days notice period shall be allowed for the payment. If the payment is not received within the above period of thirty days, the service is liable for disconnection. v) Where, on review, the amount of Security deposit held is found to be in excess of the requirement, the excess shall be adjusted against two future demands for the electricity supplied. Where, after such adjustment in future two demands, there is balance to be refunded, the refund shall be made by cheque before the due date for payment of the third demand. vi) In the event of the consumer failing to pay to the Licensee any sum that may become due for payment to the Licensee on the dates fixed for payment thereof, the Licensee may, in addition to and without prejudice to the other rights of the Licensee, appropriate a part or whole of the Security Deposit and interest thereon towards the sum due from the consumer.

Query No 123 Name Gokul Query Date 04/07/2008 Regulation No

Section No

Query Respected sir, I want to know what are the crops are eligible for the subsidy of free electricity for agriculture.


With reference to your query cited above, the following are stated. Your kind attention is invited to the contents of the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distribution Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

Query No 124 Name C.Arasamuthu Query Date 09/07/2008 Regulation NoSection No

Query As far as the wind energy captive adjustment is concern, the regulatory commission is allowing the slot to slot basis adjustment of units for commercial HT users also. And allowing the third party adjustment also. This leads to cause malpractice and encouraging the people to use the loop holes of the rules like "X" is putting the machine by his funds and "Y" is adjusting the units for his commercial requirement by making some paper arrangements between "X and Y" i.e creating some documents of partnership between them. Ultimately the WEG developer is getting money equivalent to Rs.5.25/- by adjustment from TNEB and the commercial user is paying the developer. Is there any regulations to control theses like activities? Is there any specified period of partnership required? What is the solution to control these like unanimous losses to Government/Public funds? All type of WEG producers are doing the same activity. Then why the commission is showing partiality like sale to board a separate rate of Rs2.90 per unit, captive consumption Rs.3.64/unit and commercial adjustment Rs.5.25/unit. Why the commission is treating this issue in a unequitable/unjustifiable manner?


As per Section 9(2) of Electricity Act-2005, every person, who has constructed a captive generating plant and maintains and operates such plant, shall have the right to open access for the purposes of carrying electricity from his captive generating plant to the destination of his use: Provided that such open access shall be subject to availability of adequate transmission facility and such availability of transmission facility shall be determined by the Central

Transmission Utility or the State Transmission Utility, as the case may be: Provided further that any dispute regarding the availability of transmission facility shall be adjudicated upon by the Appropriate Commission.

Query No 125 Name SAHELI EXPORTS PVT LTD Query Date 16/07/2008 Regulation No Order No:2 Section No Wheeling Order Query Dear Sir, At the time of implementation of order No:2 they have charged 15% wheeling and

collected Transmission & Scheduling charges, we requested to refund or adjust and give us the excess quantity, TNEB has assured in their letter no:LR:SE/NEDC/NGT/DEC/RCS/A.1/F.Saheli-cpp/d697/08 dated:18.03.2008. Till date no action has been taken from CPP for the adjustment of wheeling units. For the past four month the file is with the TNEB Head Office, with no action taken. We request you to interven and do the needful. Regards Satish Senior Finance Manager

Reply Date 05/09/2008 Reply Message If you have any dispute with TNEB, you may file a Dispute

Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-2004 issued by the commission. The above regulations are available in the Commission’s website at www.tnerc.gov.in.

Query No 126 Name subbaiah manoharan.r Query Date 19/07/2008 Regulation NoSection NoQuery If the current consumption charges calculated based on c.c.average which is again

calculated based on wrong chosen back values and if the service is disconnected without giving prior notice what can be done to rectify the mistake committed by the tamilnadu electricity board personnel.

Reply Date 05/09/2008 Reply Message With reference to your query cited above, the following are

stated. Your kind attention is invited to the contents of the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). If no action is being taken by the CGRF within 2 months from the date of receipt of the petition

or if you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, 17, 3rd Main Road, Seethammal Colony, Alwarpet, Chennai-18.

Query No 127 Name subbaiah manoharan.r Query Date 20/07/2008 Regulation NoSection NoQuery I would like to know whether the t.n.e.b is having absolute powers to

omit or add a column or row in the energy meter card in which current consumption charges calculated by using c.c.average(wrong calculation)was entered in a column without entering the meter reading. Is it not necessary to inform the consumer by means of a separate notice since the energy meter card is meant only for noting down the meter reading and calculating the current consumption charges.


As per Regulation 13(2) of Supply Code, for any arrears other than the regular current consumption bill, it is the Licensee’s obligation to inform the consumer by a separate communication with details.

Query No 128 Name subbaiah manoharan.r Query Date 20/07/2008 Regulation No

Section NoQuery As there was a looping from the service no.256.722.293 to the

disconnected service no.256.722.269 side of the residence after the disconnection of the service no.256.722.269 show cause notice was sent in the name of subbaiah manoharan.r, that is myself, (photographs were taken of this looping). no action was taken by the tamilnadu electricity board as soon as they found out that the installation of the service no. 256.722.293 was in itself a terrific mistake and there was no recovery made for the theft of energy.


With reference to your query cited above, the following are stated. Your kind attention is invited to the contents of the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions

Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). If no action is being taken by the CGRF within 2 months from the date of receipt of the petition or if you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, 17, 3rd Main Road, Seethammal Colony, Alwarpet, Chennai-18.

Query No 129 Name subbaiah manoharan.r Query Date 20/07/2008

Regulation NoSection NoQuery As there was a looping from the service no.256.722.293 to the

disconnected service no.256.722.269 side of the residence after the disconnection of the service no.256.722.269 show cause notice was sent in the name of subbaiah manoharan.r, that is myself, (photographs were taken of this looping). no action was taken by the tamilnadu electricity board as soon as they found out that the installation of the service no. 256.722.293 was in itself a terrific mistake and there was no recovery made for the theft of energy. why is that further actions from the t.n.e.b not taking place after hurting the consumer ?


Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the contents of the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). If no action is being taken by the CGRF within 2 months from the date of receipt of the petition or if you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, 17, 3rd Main Road, Seethammal Colony, Alwarpet,

Chennai-18.

Query No 130 Name ashok kumar Query Date 21/07/2008 Regulation NoSection NoQuery DEAR SIRS, i would like to know, what is the TNEB tariff,for HAND plastic injuction moulding

machine, which comes under micro industry. Reply Date 05/09/2008 Reply Message

With reference to your query cited above, the order on Tiny industries issued vide T.O.1-111 dated 22.05.2008 is reproduced as below. As per the Commission’s Tariff Order dated 15.3.2003, Low Tension III A (1) is applicable to the Cottage and Tiny Industries, Small Gem Cutting Units, Sericulture and Floriculture, where the connected load does not exceed 10 HP. 2) Classification to Cottage and Tiny Industries was being made based on the following guidelines. (i) The services (for the crafts) in the list of Cottage Industries (furnished by the Government) with a connected load not exceeding 10 HP were classified under the tariff without insisting for production of a certificate issued by the District Industries Center. (ii) If the consumer produces Tiny Industries Certificate issued by the District Industries Center, such services with connected load not exceeding 10 HP are classified under this tariff. 3) The Industries Commissioner and Director of Industries and Commerce has intimated that, with introduction of Micro, Small and Medium Enterprises Development Act 2006 (Act No.27 of 2006), the process of SSI certificate registration has been dispensed with and SSI certificate is no more valid. He has also informed that the list of Cottage Industries has not been revised and the existing list would hold good. 4) Under the provisions of the MSME Act 2006, any person who intends to establish a micro or small enterprise shall file the Memorandum of Micro or Small Enterprises with District Industries Center and obtain ‘Acknowledgement’. 5) Some of the intending consumers represented that their applications for Tiny Industries under LT Tariff III A (1) and Industries under LT Tariff III B are not being considered by TNEB in the absence of SSI Certificate. 6) Under the above circumstances, with a view to remove difficulties to the intending consumers, clause (i) (relating to applicability under clause 7.0 Low Tension Tariff III A (1) in Part 2: (Low Tension Supply) of Tariff Schedule in Chapter 7.17 of the Tariff Order has therefore to be amended as below. Existing (i) The tariff is applicable to Cottage and Tiny Industries, Small gem cutting units, Sericulture and Floriculture, where the connected load does not exceed 10 HP. As Amended The tariff is applicable to Cottage Industries, Micro enterprises engaged in the manufacture or production of goods pertaining to any industry specified in the First Schedule to Industries (Development and Regulations) Act 1951, Small gem cutting units, sericulture and floriculture, where the connected load does not exceed 10 HP. 7) In exercise of the powers conferred under section 62 (1) of the Electricity Act 2003 (Central Act 36 of 2003), and all other powers enabling it in this behalf, the Tamil Nadu Electricity Regulatory Commission issues the following amendments to the Tariff Order dated 15-03-2003 namely; NOTIFICATION In Tariff Order dated 15-03-2003, clause (i) (relating to applicability under clause 7.0 Low Tension Tariff III A (1) in Part 2: (Low Tension Supply) of Tariff Schedule in Chapter 7.17 is amended as below: “i) (a) The tariff is applicable to cottage industries, micro enterprises engaged in the manufacture or production of goods pertaining to any industries specified in the first schedule to Industries (Development and Regulations) Act 1951 (Central Act 65 of 1951), Small gem cutting units, sericulture and floriculture where the connected load does not exceed 10 HP. (b) The intending consumers

applying for service connection under LT Tariff III A (1) claiming to have established the micro enterprise engaged in the manufacture or production of goods (with connected load not exceeding 10 HP) shall produce the acknowledgement issued by the District Industries Center under the Micro Small and Medium Enterprises Development Act, 2006 ( Act 27 of 2006 ) as proof for having filed Entrepreneurs Memorandum for setting up of Micro Enterprises for manufacture or production of goods with District Industries Center under whose jurisdiction the enterprise is located. (c) The existing consumers who are classified under LT Tariff III A (1) based on the SSI / Tiny Industries Certificate may be continued to be charged under the same tariff till next tariff revision. (d) The amendment shall come into force from the date of this order

Query No 131 Name Sivaraj Query Date 21/07/2008

Regulation NoSection NoQuery Please explain the power cut ,power holiday. Reply Date 05/09/2008

Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the contents of the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). If no action is being taken by the CGRF within 2 months from the date of receipt of the petition or if you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, 17, 3rd Main Road, Seethammal Colony, Alwarpet, Chennai-18.

Query No 132 Name A.S.sivakumar Query Date 23/07/2008 Regulation No Electricity Act 2003

Section No Open Access for sale Query We have a PPA with TNEB for sale of surplus captive power(5 MW)with TNEB from one of

our Manufacruring Unots valid for 3 years. Since this is a bi- party agreement. we requested TNEB for a revision of the PPA rate. However TNEB is not willing to consider this.We propose to Terminate this agreement and enter into a fresh PPA as per TNERC/s order 3 of 2006/ Pl inform us of the procedure to be be adopted. Thanks


If you have any dispute with TNEB, you may file a Dispute Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-2004 issued by the commission. The above regulations are available in the Commission’s website at www.tnerc.gov.in.

Query No 133 Name Sundaram Query Date 23/07/2008

Regulation No Order No.3

Section NoQuery Our employer having 27 windmills which are installed during

1996-97 and they are availing the generation adjustment in their Eb Bill and surplus they are selling to TNEB. Now they would like to transfer some of the service connection to the new manufacturing division in Chengalpattu Dist. Please clarify whether this has to be treated as a new agremment or it can be made as a suplementary areement to the exting contract Thanks sundatam


Reply Message

Referring to your query it is informed that if you have any dispute with TNEB you may file a Dispute Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-2004 issued by the Commission. The above regulations are available in the Commission’s website at www.tnerc.gov.in.

Query No 134 Name NALLAMUTHU Query Date 24/07/2008 Regulation NoSection NoQuery Sir, What is the present distribution code for Time frame for effecting agriculture pump set

LT service at Villages in ATTUR Taluk Salem Dist. Thanking you. Nallamuthu Reply Date 11/08/2008

Reply Message

Referring to your query it is informed that there is no time frame stipulated in the Distribution Code to effect Agricultural service connection. However, the provision 27(2) in the Distribution Code is given below. “Supply to Agricultural category: Application for supply to agriculture category shall be in Form 2 of Annexure III. In respect of the agricultural category, this provision shall be governed by the directives issued by the Commission from time to time, on the basis of the guidance on this matter by the National Electricity Policy (as stipulated in sub section 4 under section 86 of the Act) and the policy directions in public interest given by the State Government under sub section (1) of section 108 of the Act. ”

Query No 135 Name P.SRINIVASAN Query Date 26/07/2008

Regulation NoSection NoQuery WHETHER THE LT TARIFF IIIA(2) IS APPLICABLE FOR POWER LOOMS

WHO MANUFACTURED ONLY COTTON FABRICS WITHI 10 HP? IF A FACTORY PRODUCES ( WEAVE ) OTHER THAN COTTEN FABRICS FOR EXAMPLE NYLON MONOFILAMET FABRICS USED FOR MOSQUITO NET WITHIN 10 HP,WHAT WILL THE TARIFF?


Reply Message

As per Tariff Order dt.15.03.2003, Low Tension Tariff-III-A2 is applicable to power looms and related ancillary tiny industries engaged in warping, twisting & winding with connected load not exceeding 10 HP. The ancillary industries of power looms which are engaged in warping, twisting and winding are brought under Tariff-III A-2. There is no restriction to the type of fabric.

Query No 136 Name santha Query Date 28/07/2008 Regulation NoSection NoQuery sir,i was applying agriculturefreecurrent dated 30/12/1990,but there is no information from

tneb tilldate now,is the freecurrent available or not in tn government,pls send details my mail address


Reply Message

Referring to your query it is informed that there is no time frame stipulated in the Distribution Code to effect Agricultural service connection. However, the provision 27(2) in the Distribution Code is given below. “Supply to Agricultural category: Application for supply to agriculture category shall be in Form 2 of Annexure III. In respect of the agricultural category, this provision shall be governed by the directives issued by the Commission from time to time, on the basis of the guidance on this matter by the National Electricity Policy (as stipulated in sub section 4 under section 86 of the Act) and the policy directions in public interest given by the State Government under sub section (1) of section 108 of the Act. ”

Query No 137 Name Kumar Query Date 29/07/2008 Regulation No

Section NoQuery Sir, we are in rented house and i we have an single phase connection..

can i know how much maximum load can be used in this connection.. Reply Date 11/08/2008

Reply Message

Referring to your query it is informed that as per clause (a) of regulation 3 of Supply Code, single-phase supply shall be 2 wire, 240 volts between phase and neutral for supply to a total connected load not exceeding 4000 watts (including power loads).

Query No 138 Name Prabhu Natarajan Query Date 30/07/2008 Regulation NoSection NoQuery Dear Sir, Sub: Service connections to residential villas in Thudialur,

Coimbatore - reg. ******** We have submitted our application for 4 services for residential units in Thudialur area being constructed at Coimbatore. The service has been applied in the names of 1)Mr.Prabhu Natarajan, 2) Dr.Usha Nandhini, 3) Mr.Varun & Ms.Sharmelee, 4) Mrs.R.K.Umaadhevi. We had requested the Department to provide service connection for these units and it is a normal pracitce of asking us

to pay minimum charges to effect the service connection. But we are shocked to hear from the Department that we have to pay Rs.10 lakhs for service connection charges, development charges, erection of transformer, DB structure etc., which is normally not done in the past. We request you to kindly consider our application as the matter is pending with Chief Engineer, TNEB, Coimbatore office for quite some time now. Your immediate reply in this matter will alleviate our unnecessary waiting for service connection from TNEB. Your favourable reply in this matter of asking us to pay minimum charges to the Department as done in the past is earnestly requested. Thanking you, Yours faithfully, PRABHU NATARAJAN


With reference to your query cited under reference, it is informed that the Commission in their order dt.19.09.2008 has stayed the TNEB’s earlier orders issued in this regard. The orders of the Commission can also be viewed in the Commission’s web site:www.tnerc.gov.in by selecting the following menus. 1) Main menu : Cases 2) Sub menu : Commission’s order.

Query No 139 Name sakthivel Query Date 01/08/2008 Regulation No Tariff Section No TN GOV ITC Policy Query tn gov release 2008 itc polilcy http://www.tn.gov.in/misc/ictpolicy2008.pdf 9.5 Power Tariff

Tamil Nadu Electricity Board will provide power supply for Low tension units as per LT Tariff III-C and for High tension units as per HT Tariff I-A to Information Technology Industries whether set up in IT-ITES parks or in stand-alone locations and also ensure quality of power as required by the industry. But w are paying tariff v


Reply Message

As per Tariff Order dt.15.03.2003, ITES are not covered in HT Tariff IA nor under Tariff LT-IIIB. Hence, it is to be billed under HT Tariff-III or LT Tariff-V as the case may be.

Query No 140 Name S Syed Javeed Basha Query Date 02/08/2008 Regulation NoSection NoQuery I have applied for new connection on dated 18-06-2008 vide reciept No. 71426

for Rs. 33000.00 (063-060-8389)73 HP whereas the new order for implementation of accessaries at consumer cost (Transformer etc,) is effective from 15-07-2008. Hence I request you to sanction me this connetion with the old

order as i Have applid this on 18-06-08. Awaiting your reply. Thanking you. Yours faithfully S. Syed Javeed Basha


Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the contents of the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). If no action is being taken by the CGRF within 2 months from the date of receipt of the petition or if you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, 17, 3rd Main Road, Seethammal Colony, Alwarpet, Chennai-18.

Query No 141 Name Ananthi Query Date 04/08/2008

Regulation NoSection NoQuery Sir, Is there any Policy / Act / Regulation fixing the time frame or

providing Power service to agriculture Irrigation Pump set?. If it is there, where we can get it other than from TNEB Offices?. ANANTHI


Reply Message

Referring to your query it is informed that there is no time frame stipulated in the Commission’s Distribution Code to effect Agricultural service connection other than the procedure issued by the Government of Tamil Nadu/TNEB.

Query No 142 Name K.ramaswami


Regulation NoSection NoQuery frquent power failure in our area,pl do the needful Reply Date 05/08/2008

Reply Message Pl.ask Regulation releated query

Query No 143 Name SIVA Query Date 08/08/2008

Regulation NoSection NoQuery Is it possible to give temporary supply service connection to the

consumer who has lodged court case aganist TNEB and send as detail report for the both case positve or negative reply.


Reply Message

With reference to your query cited above, the Regulation 39 of Distribution Code for getting temporary supply is reproduced as below which is self explanatory. 39.TEMPORARY SUPPLY: Temporary supply of electricity to any premises will be considered by the Licensee on special terms and conditions as below:- (1)The Licensee shall extend temporary supply on application from intending consumer with required 1[charges] and on receipt of

deposit. (2) The deposit for temporary supply shall be calculated as below: Total value of materials to be used on the extension and Service connection- A Less: Value of meters / meter board / cut out --------------------B Net value of materials to be recovered from the consumer --------------------------------------------------------A – B Add: Labour charges to be incurred-------------------------------- C Add: Overhead 15% on A – B + C---------------------------------- D Probable consumption charges Advance current consumption (CC) charges--------------------- E Total deposit to be obtained(A – B + C + D + E)-----------------F (3) On completion of temporary supply works, the following charges shall be adjusted against the deposit. 1. 10% cost of the retrieved materials 2. 10% cost of meter devoluted 3. 100% cost of materials not retrieved 4. original erection charges, dismantling charges and transport charges 5. Overhead at 15% on the total cost of materials plus labour charges (including cost of meter) (4) The Licensee shall refund the balance deposit if any after the temporary supply period is over within a period to be specified by the Commission. Unless there is a judicial restraint/direction, TNEB have to comply with the above.

Query No 144 Name Dr.V.S.Jagannathan Query Date 08/08/2008 Regulation No Distribution CodeReg Section NoQuery A person who developed the property into a residential complex sold/ transferred his entire

interest in the property. But he got commercial services on the strength of only an undivided share of land and retains two commercial connections that is he does not have any ownership in the property's structures. Whether he could continue to have the services? Then Distribution Code regulation 27(4) and 33(4) have any effect for the lawful owners to ask for shifting these connections out of the property? The department had effected the services on the basis of the documets of ownership and also a fake NOC issued by the Corporation Junior officer.


Reply Message

With reference to your query cited above, the following are stated. As per sub regulation (6) of regulation 5 of Supply Code, only the consumer(service holder) holder of service connection can apply for shifting of service connection

Query No 145 Name j.ganapathi

Query Date 09/08/2008 Regulation No distribution code

Section No clause 45(1)

Query We want to Know about the Service connection recovery charges. Herein Vaniyambadi , TNEB officials informed to consumers who has proposed to start the industry , should pay the total charges for installing transformer (including transformer cost) to extend the service to that perticular consumer. Please clarify , should we defenitely pay that charges.


Reply Message


Query No 146 Name j.ganapathi Query Date 09/08/2008

Regulation No distribution code

Section No clause 44, 45(1)

Query Kindly refer my query number 145. Please send your clarification on clause 44 insteed of 45(1). Sorry for the inconvenience in this Regard. Thanks.


Reply Message

With reference to your query cited under reference, the extract of Regulation 44 is self explanatory and does not warrant any clarification. Our previous letter answers your query fully.

Query No 147

Name ravichandran Query Date 15/08/2008

Regulation NoSection NoQuery sir, I am willing to start a fly ash bricks manafacturing unit in my

village. i cant obtain SSI certificate . so am willing to get a service under commercial tarrif. but EB officials are refused to register my application under Tariff V. and even they told that the extension and actual cost of the estimate will be collected from me for effecting the proposed commercial service. is it true. please explain me.


Reply Message

With reference to your queries cited under reference, it is informed that the Commission in their order dt.19.09.2008 has stayed the TNEB’s earlier orders issued in this regard. The orders of the Commission can be viewed in the Commission’s web site:www.tnerc.gov.in by selecting the following menus. 1) Main menu : Cases 2) Sub menu : Commission’s order.

Query No 148 Name ravichandran Query Date 15/08/2008 Regulation No

Section No

Query EB officials says as per the TNERC rule ,the entire cost of the estimate for effecting industrial & commercial application is chargeable to consumer . is it true ?


Reply Message

With reference to your queries cited under reference, it is informed that the Commission in their order dt.19.09.2008 has stayed the TNEB’s earlier orders issued in this regard. The orders of the Commission can be viewed in the Commission’s web site:www.tnerc.gov.in by selecting the following menus. 1) Main menu : Cases 2) Sub menu : Commission’s order.

Query No 149 Name PS .SHANTHINI Query Date 19/08/2008 Regulation No Distrn.code of TNERC

Section No Chapter 7 para 44&45 Query Sir, Now TNEB ordered Indl.applicant to pay the extention cost as

per the above clause for the cases sanctioned on or after 28.07.2008. Is it correct ? How is it possible when an applicant registered his indl application before effecting the above order.What about the other cases such as Dom/Comml. etc.,? Can we expect this order to those services shortly & suddenly?Please clarify Sir.


Reply Message


Query No 150 Name ravichandran Query Date 20/08/2008

Regulation NoSection NoQuery sir, kindly refer my query No 147 & include the following . my

application demand is 30Hp for my fly ash brick works. ( its a Non CT service)


Reply Message

With reference to your query cited under reference, you may refer Commission’s earlier reply issued for your query no.147. (A copy is enclosed for your reference)

Query No 151 Name Ehambaram Query Date 21/08/2008 Regulation No

Section No

Query Iam a small farmer having 2.0 acres of land . I cultive paddy , coconut trees , lemon trees, teak wood etc., in my land . I have applied for service connection under RSFS (Rs.50000 /- )under agl tariff . TNEB has refused to give supply under Tariff IV.I request early clarification . Please furnish the crops under Agl and horticulture .


Reply Message

With reference to your query cited under reference, the extract of the Tariff Order No.1 dt.15.03.2003 for Agricultural service connection is reproduced as below. Low Tension Tariff IV: Tariff Description Energy Charges in paise/kWHr Fixed charges Rs./Month Monthly Minimum in Rupees LT Tariff IV Till installation of

Energy Meter . Rs.250 per HP per Annum On Installation of Energy Meter 20 Nil 25 per month (or) 50 for two months i) The Billing and collection for the newly introduced tariff for Agriculture services shall be once in 6 months .Accordingly, the first collection shall commence from September 2003. ii) This tariff is applicable for the agriculture and the Government Seed Farms. iii) This tariff is applicable irrespective of whether the land is owned or leased, if the usage of electricity is for agriculture and the usage is restricted to the owned / leased area. iv) All the new services under this category shall have ISI marked motors and power factor compensation capacitors to qualify for the supply. All the existing services should be provided with power factor compensation capacitors within one year. Non-compliance to provide the capacitors shall invite compensation charges as per the existing terms and conditions of TNEB. v) The services under this tariff shall be permitted to have lighting loads up to 50 watts per 1000 watts of power connected subject to a maximum of 150 watts inclusive of wattage of pilot lamps. Lighting the farm or the field around the pump sets should be through energy saving compact fluorescent lamps only. Extra lighting over and above the limit and for uses other than lighting shall be through a separate service under LT Tariff V only. vi) Agriculturists shall be permitted to use the water pumped from the well and stored in overhead tank for bonafide domestic purposes in the farm house. The farm house shall be in close proximity not exceeding 50 meters from the well. vii) If it is established that the water pumped from such services under this category is used for purposes other than agriculture or sold to others, the service category shall be changed to LT Tariff V. viii) Sugar cane crushing motors and allied equipments shall be permitted to be connected and operated only when the respective agricultural services are provided with energy meters. When such services are not provided with meters, the consumer shall immediately opt for the metering. ix) The proposed tariff is also applicable for the existing agricultural services covered under Self Financing Scheme. The other terms & conditions such as priority, cost of works etc., as applicable for the SFS shall continue. In this context, TNEB was directed to continue the tariff as it existed as on 15.03.2003 for such of those Horticulture services. Since Horticulture is not covered under any of the LT Tariff I –IV, new services for Horticulture are to be issued under LT Tariff-V.

Query No 152 Name Suresh Kumar Query Date 22/08/2008 Regulation NoSection NoQuery What are the differences between KW,KVA and HP? What is the conversion factor

for all the three. How power requiremnet for a company will be calculated? If a company is having 150 HP connection, where as total HP of all the machineries put together comes 250 HP,whether the company is authorised to run the machinries alternatively?


With reference to your query cited above, the definition for Connected load as per Regulation (2) of Tamil Nadu Electricity Distribution Code is as follows. 1) “Connected Load’ means the aggregate of the manufacturer’s rating of all equipments connected to the consumer’s installation and of all portable equipments and also the capacity of the power source required to test

manufactured products and repaired equipment in the installation. Explanation: Where the rating is in terms of KVA, it shall be converted to KW by multiplying it by a Power factor of 0.9 and where the rating is in terms of HP, it shall be converted to KW by multiplying it by a factor of 0.746. 2) For your other queries, you may approach the Section Officer/TNEB of your area

Query No 154 Name NALLAMUTHU Query Date 25/08/2008

Regulation No

Section NoQuery Thank you for replying to my qery No.134. In the reply it is mentioned:- "In

respect of the agricultural category, this provision shall be governed by the directives issued by the Commission from time to time, on the basis of the guidance on this matter by the National Electricity Policy (as stipulated in sub section 4 under section 86 of the Act) and the policy directions in public interest given by the State Government under sub section (1) of section 108 of the Act. ” Is it possible to know the present / running directive isssued by the commission? Thanks and Regards NALLAMUTHU


Referring to your query, it is informed as follows. Regarding time frame and quota for effecting for Agricultural service connection in each year, you may contact the TNEB. The Government of Tamil Nadu have issued policy direction under sub-section (1) of section 108 of the Electricity Act, for extension of free supply/concessional tariff to different categories of consumers for the year 2008-09 which are detailed in the Commission’s tariff order No.109 dt.13.03.2008. A copy of the order is enclosed for your additional information. The orders of the Commission can also be viewed in the Commission’s web site:www.tnerc.gov.in by selecting the following menus. 1) Main menu : Orders 2) Sub menu : Tariff order.

Query No 155 Name Dilip Query Date 26/08/2008 Regulation NoSection NoQuery Sir, Whether enhancement of load is permitted during application stage for

getting Agl. service under normal priority. If so details may be furnished please. Thanking you. - Dilip -


With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For

Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

Query No 157 Name Dr.V.S.Jagannathan Query Date 31/08/2008 Regulation NoSection NoQuery Whether any reference or query could be addressed to the Honorable

Regulatory Commission directly to seek clarification with respect to shifting of commercial connections effected in a residential complex. The service connections were effected without considering the Regulation 27 of the Distribution Code which mandates the submission of proof for ownership or for lawful occupation by the intending consumer. Please reply at6 the earliest and oblige for which I will be thankful


With reference to your query cited above, it is informed that in the opening page of the Consumer Query Platform the following contents are displayed which is self explanatory for your query. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). Commission will not deal with consumer complaints.

Query No 158 Name t.sivagurunathan Query Date 01/09/2008

Regulation NoSection NoQuery dear sir i want new e.b line conaction house use new house line

what papar sent yours office my home plan&devalapment bill&

village officer critficat not take yours palladam je yours je give hose tax bill eany new role .


Reply Message

With reference to your query cited above, it is informed that a copy of application form(FORM-I) for L.T. service connection(except Agriculture and Hut) is enclosed herewith for your reference.

Query No 159 Name P.SRINIVASAN Query Date 03/09/2008

Regulation NoSection NoQuery Respected Sir, Kindly inform the tariff for KORAI MAT WEAVING

THROUGH POWERLOOMS. Thanks & Regards Reply Date 04/11/2008

Reply Message

Referring to your query, it is informed that as per Commission’s Tariff Order No.1 Dt.16.03.2003, that the powerlooms and the ancillary industries of Power Looms which are engaged in Warping, Twisting & Winding, are classified under Tariff-III(A)-2. However, the exact tariff applicable for your case will be informed by the Licensee(TNEB) subject to inspection for ascertaining the purpose for which electricity is used.

Query No 160 Name sahayaraj Query Date 10/09/2008

Regulation No distribution standar

Section No regulation 13 & 14

Query permissible limit for voltage and frequency variation to be supplied by the licensee


Reply Message

With reference to your query cited above, it is informed as follows. 1) The Licensee’s declared voltage of supply and frequency as per Regulation 25 of Distribution Code.: a. Low Tension Supply i. Single phase 240 volts, 50 Hz A.C between phase and neutral. ii. Three-phase 415 volts 50 Hz A.C between phases. b. High Tension Supply Three-phase 50 Hz A.C, 11,000 volts, or 22,000 volts and 33,000 volts between phases whichever is available. c. Extra High Tension Supply Alternating current - 50 Hertz Three- phase 66,000 volts, 110,000 volts and 230,000 volts between phases whichever is available. For larger loads, the Licensee reserves the right to supply at higher voltages according to the convenience of the Licensee. 2) The permissible limits for maintaining the frequency as per clause (xii) of sub regulation(3) of regulation 7 of Grid Code shall be as follows. “All entities shall put in all possible efforts to ensure that the Grid is operated within the frequency limits prescribed by the implementation of Availability Based Tariff (ABT) i.e. frequency always remains within the 49.0 – 50.5 Hz band.”

Query No 161 Name S.MEENAKUMARI Query Date 11/09/2008 Regulation NoSection NoQuery Sub: Request for the Tariff For L.T / III A (1) HORTICULTURE SCHEME./ DEVELOPMENT

CHARGES REG I am in need of service connection under HORTICULTURE Scheme for Agriculture. I wan to know whether the development charges to be at our end, Even though it comes under L.T / Tariff (iii) A. I request you to provide me the details.


Reply Message

With reference to your query cited under reference, the extract of the Tariff Order No.1 dt.15.03.2003 for Agricultural service connection is reproduced as below. Low Tension Tariff IV: Tariff Description Energy Charges Fixed charges Monthly in paise/kWHr Rs./Month minimum in Rupees LT Till Tariff installation ..........Rs.250 per HP per Annum ......... IV of Energy Meter On Installation of Energy Meter .....Rs.20......Nil........ 25 per month (or)50 for two months i) The Billing and collection for the newly introduced tariff for Agriculture services shall be once in 6 months .Accordingly, the first collection shall commence from September 2003. ii) This tariff is applicable for the agriculture and the Government Seed Farms. iii) This tariff is applicable irrespective of whether the land is owned or leased, if the usage of electricity is for agriculture and the usage is restricted to the owned / leased area. iv) All the new services under this category shall have ISI marked motors and power factor compensation capacitors to qualify for the supply. All the existing services should be provided with power factor compensation capacitors within one year. Non-compliance to provide the capacitors shall invite compensation charges as per the existing terms and conditions of TNEB. v) The services under this tariff shall be permitted to have lighting loads up to 50 watts per 1000 watts of power connected subject to a maximum of 150 watts inclusive of wattage of pilot lamps. Lighting the farm or the field around the pump sets should be through energy saving compact fluorescent lamps only. Extra lighting over and above the limit and for uses other than lighting shall be through a separate service under LT Tariff V only. vi) Agriculturists shall be permitted to use the water pumped from the well and stored in overhead tank for bonafide domestic purposes in the farm house. The farm house shall be in close proximity not exceeding 50 meters from the well. vii) If it is established that the water pumped from such services under this category is used for purposes other than agriculture or sold to others, the service category shall be changed to LT Tariff V. viii) Sugar cane crushing motors and allied equipments shall be permitted to be connected and operated only when the respective agricultural services are provided with energy meters. When such services are not provided with meters, the consumer shall immediately opt for the metering. ix) The proposed tariff is also applicable for the existing agricultural services covered under Self Financing Scheme. The other terms & conditions such as priority, cost of works etc., as applicable for the SFS shall continue. In this context, TNEB was directed to continue the tariff as it existed as on 15.03.2003 for such of those Horticulture services. Since Horticulture is not covered under any of the LT Tariff I–IV, new services for Horticulture are to be issued under LT Tariff-V. Regarding Development charges, it is informed that the development charges as contemplated under Table 8 of Commission’s order on Non-Tariff related Miscellaneous Charges is payable. However, the Commission in their order dt.19.09.2008 have stayed the TNEB’s earlier orders issued in this regard for collection of extension cost, strengthening cost etc.,. Now the status quo maintains. The orders of the Commission can also be viewed in the Commission’s web site:www.tnerc.gov.in by selecting the following menus. 1) Main menu : Cases 2) Sub menu : Commission’s order. & 1) Main menu : Order 2) Sub menu : Tariff orders.

Query No 162

Name N.SANTHAKUMAR Query Date 11/09/2008


Query I NEED A SERVICE CONNECTION UNDER COMMERCIAL TARIFF V FOR AGRICULTURE.I WANT TO KNOW WHETHER I AM ELIGEBEL FOR THAT TARIFF. WHETHER THE DEVELOPMENT CHARGES FOR COMMERCIAL TARIFF V IS BORN BY THE CONSUMER OR BY THE TNEB.PL FURNISH THE DETAILS.


Reply Message


Query No 163 Name N.SANTHAKUMAR Query Date 11/09/2008 Regulation NoSection NoQuery I NEED A SERVICE CONNECTION UNDER COMMERCIAL TARIFF V FOR AGRICULTURE.I WANT

TO KNOW WHETHER I AM ELIGEBEL FOR THAT TARIFF. WHETHER THE DEVELOPMENT CHARGES FOR COMMERCIAL TARIFF V IS BORN BY THE CONSUMER OR BY THE TNEB.PL FURNISH THE DETAILS.


Reply Message


Query No 164 Name Ramesh.K Query Date 11/09/2008

Regulation No new service plan app

Section

NoQuery Your latest order for obtaining bldg plan and complettion

certificate insisted by engineers in TNEB for new service connection . I have four independent house and 4 no seperate tax receipt for my tiled house constructed in 1966 now I want one more service connection.does this order affect my case.please give clear instrn to the TNEB officers .whether bldg plan required or not.


Reply Message

Referring to your query, the explanation under sub regulation (16) regulation 27 of Distribution code is reproduced as below which is self explanatory. “In case of non compliance by the Licensee, of the provisions as above, the intending consumer can approach the Consumer Grievance Redressal Forum [established under section 42(5) of the Electricity Act 2003]. [Explanation:- For the removal of doubts, the expression “other compliances” occurring in the Explanation to section 43(1) of the Act as reproduced in sub-regulation (1) above, shall include the following, namely:- (a) the compliance by the intending consumer of other laws of the State of Tamil Nadu relating to the obtaining of permit or approval or sanction or consent from the appropriate authorities as mentioned in such laws in regard to construction, alteration or repairs to buildings or establishment of new industries or factories or other establishments for which supply of electricity is required by such intending consumer;”

Query No 165 Name A. Sahayaraj Query Date 12/09/2008 Regulation No TN electricity distr

Section No regulation 32, sub r Query licensee has the right to extend supply to other consumer say to

consumer B from existing consumer A. I want some clarification in this. Can new poles be laid in the premises of ex. consumer A for effecting supply to prospective con. B even if consumer A objects. or lines alone be laid. does the ruling varies for different tariffs. lot of doubts remain in the Engineers/staffs regarding this. please clarify


Reply Message

With reference to your query cited above, the extract of the sub regulations (6) & (7) of regulation 27 of Distribution Code is reproduced as below. (6) Where the intending consumer’s premises has no frontage on a street and the supply line from the Licensee’s mains has to go upon, over or under the adjoining premises of any other person (whether or not the adjoining premises is owned jointly by the intending consumer and such other person), the intending consumer shall arrange at his/her own expense for any necessary way leave, licence or sanction before the supply is effected. Even when the frontage is available, but objections are raised for laying lines / cables/ poles through a route proposed by the Licensee involving minimum cost and in accordance with the technical norms, to extend supply to the intending consumer, the intending consumer shall arrange at his/her own expense necessary way leave , licence or sanction before the supply is effected. .Any extra expense to be incurred by the Licensee in placing the supply line in accordance with the terms of the way leave, licence or sanction shall be borne by the intending consumer. In the event of way-leave, licence or sanction being cancelled or withdrawn, the intending consumer shall at his/her own cost arrange for any diversion of the service line or the provision of any new service line thus rendered necessary. (7) It shall not be incumbent on the Licensee to ascertain the validity or adequacy of way-leave, licence or permission obtained by the intending consumer. The consumer is liable for damages, if any, claimed by the person giving way-leave, licence or permission. Further it is also informed that licensee has the right to extend supply to consumer’s premises subject to provisions of Sections 67 & 68 of Electricity Act-2003.

Query No 166 Name mohanasundaram Query Date 12/09/2008

Regulation No order 2 and order 4

Section NoQuery my company has been granted with sanction demand of 26000kva from

TNEB under the power purchase agreement, since i am Capitive consumer i am not utilising the entier sanction demand granted by the TNEB. due to maintenace the CPP IS shut down and for me the only source is the TNEB, Despite the power that i draw from TNEB is well with in the limits sanctioned by the TNEB , additional charges are being levied by the TNEB as grid support charges and outagecharges,i am be compeled to pay the charges with protest now i seek your adivse in this regard


Reply Message

Referring to your query it is informed that if you have any dispute with TNEB you may file a Dispute Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-2004 issued by the Commission. The above regulations are available in the Commission’s website at www.tnerc.gov.in.

Query No 167 Name A. Sahayaraj Query Date 15/09/2008 Regulation NoSection NoQuery Respected Sire, we all know that the demand is increasing more than exepcted. why

consumers cannot be encouraged to use nonconventional energy sources by way cookers, solar lanterns, solar water heaters etc. by giving them at a subsidized price or by giving a discount in their billing . it will be appropriate if the commission advises the Board in this regard. This is being followed in some utilities such as BESCOM etc. thanking you, with regards, A. Sahayaraj


With reference to your query cited above, it is informed that in the opening page of the Consumer Query Platform the following contents is displayed which is self explanatory for your query. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). Your suggestions are however taken note of.

Query No 168 Name A. Sahayaraj Query Date 15/09/2008 Regulation No

Section NoQuery Respected Sir, To manage the power crisis, I am of the view that

the consumers are to be encouraged to use nonconventional energy sources such as solar water heater, cooker, solar lantern etc. Encouragement may be in the form of giving at a subsidized price or announcing discount in the electricity billing for usage. some utilities such as BESCOM are adopting this technique. If the commsission takes some action in this regard and advises the Board, I hope that will be beneficial for both board and the consumer. Tahnking you, A. Sahayaraj


Reply Message

With reference to your query cited above, it is informed that in the opening page of the Consumer Query Platform the following contents is displayed which is self explanatory for your query. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF). Your suggestions are however taken note of.

Query No 169 Name N.SRIRAM.B.E Query Date 17/09/2008 Regulation NoSection NoQuery regarding the A.E(computer) postings.my application no is E 0780. date of interview is 11-

08-2008.this my SIX'TH(6) INTERVIEW IN T.N.E.B& MY AGE IS 43.I AM ALSO THE SENIOR NO1. IN THE INTERVIEW. I SOLICIT YOU PLEASE CONSIDER MY AGE AND SENIORITY. I HAD ALREADY SEND 105 EMAILS& 2 FAX TO CHAIRMAN & CM CELL


With reference to your query cited above, it is informed that in the opening page of the Consumer Query Platform the following contents is displayed which is self explanatory for your query. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) recruitment related matters, you are advised to approach TNEB

Query No 170 Name K Kathirmathiyon Query Date 22/09/2008

Regulation NoSection NoQuery Whether TNEB had informed the TNERC about the prevailing

power cut problems in Tamilnadu? If so, what was the quantum of power shortage they accepted and informed to the Hon'ble Commission. When there is huge power shortage and the Lisencee was not able to provide the minimum power to its consumers whether they were permitted to provide new HT / LT (industrial) connections?


Reply Message

Referring to your query it is informed that as per the Regulation (4) of Distribution Standards of Performance Regulation, The Licensees shall endeavor to give supply within a week but not exceeding 30 days wherever no extension or improvement works are involved in giving supply by following the time schedule stipulated under sub-regulation (3) of regulation 4. There are no exceptions to this clause.

Query No 171 Name m.srinivasan Query Date 24/09/2008 Regulation NoSection NoQuery my service when it is comming Reply Date 04/11/2008 Reply Message

With reference to your query cited above, it is informed that in the opening page of the Consumer Query Platform the following contents is displayed which is self explanatory for your query. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

Query No 172 Name m.srinivasan Query Date 24/09/2008

Regulation NoSection NoQuery my service when it is comming (new connection) Reply Date 04/11/2008 Reply Message

With reference to your query cited above, it is informed that in the opening page of the Consumer Query Platform the following contents is displayed which is self explanatory for your query. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

Query No 173 Name T.MOHAN, JTO(E), BSNL Query Date 02/10/2008 Regulation NoSection NoQuery We, in BSNL, are carryingout electrical works through electrical contractors

having valid EB licence under the supervision of electrical engineers of BSNL. As per the IE rules and TNEB regulation a test report in triplicate has to be signed by the licence holder for obtaining LT service connection, It is requested to kindly clarify whether licence holder of electrical contractor is only competent to sign the test report or any excemption are there for the BSNL electrical engineers to sign the test report ?


Reply Message

With reference to your query cited above, copy of extracts of clause (c) of sub-section (2) of Section 185 of the Electricity Act-2003 is reproduced as below. “ The Indian Electricity Rules, 1956 made under section 37 of the Indian Electricity Act,1910(9 of 1910) as it stood before such repeal shall continue to be in force till the regulations under section 53 of this Act are made.” Since, Central Electricity Authority is yet to issue regulations under Section 53 of the Act, you are informed to follow the procedure as stipulated under IE Rules 1956.

Query No 174

Name N.SRIRAM.B.E Query Date 04/10/2008 Regulation NoSection NoQuery Query No 169 Name N.SRIRAM.B.E Query Date 17/09/2008 Regulation No Section No Query

regarding the A.E(computer) postings.my application no is E 0780. date of interview is 11-08-2008.this my SIX'TH(6) INTERVIEW IN T.N.E.B& MY AGE IS 43.I AM ALSO THE SENIOR NO1. IN THE INTERVIEW. I SOLICIT YOU PLEASE CONSIDER MY AGE AND SENIORITY. I HAD ALREADY SEND 105 EMAILS& 2 FAX TO CHAIRMAN & CM CELL


With reference to your query cited above, it is informed that in the opening page of the Consumer Query Platform the following contents is displayed which is self explanatory for your query. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) recruitment related matters, you are advised to approach TNEB

Query No 175 & 176

Name Ramesh Query Date 11/10/2008 Regulation NoSection NoQuery Please furnish the crops crops comes under agl. tariff IV . Trees like coconut , lemon ,

Teak , causuorina and Koraipull ( Tamil ) for maunufacturing mat are eligible in this tariff . Please clarify .


With reference to your query cited above, the extract of the Tariff Order No.1 dt.15.03.2003 for Agricultural service connection is reproduced as below. Low Tension Tariff IV: Tariff Description Energy Charges in paise/kWHr Fixed charges Rs./Month Monthly Minimum in Rupees LT Tariff IV Till installation of Energy Meter . Rs.250 per HP per Annum On Installation of Energy Meter 20 Nil 25 per month (or) 50 for two months i) The Billing and collection for the newly introduced tariff for Agriculture services shall be once in 6 months .Accordingly, the first collection shall commence from September 2003. ii) This tariff is applicable for the agriculture and the Government Seed Farms. iii) This tariff is applicable irrespective of whether the land is owned or leased, if the usage of electricity is for agriculture and the usage is restricted to the owned / leased area. iv) All the new services under this category shall have ISI marked motors and power factor compensation capacitors to qualify for the supply. All the existing services should be provided with power factor compensation capacitors within one year. Non-compliance to provide the capacitors shall invite compensation charges as per the existing terms and conditions of TNEB. v) The services under this tariff shall be permitted to have lighting loads up to 50 watts per 1000 watts of power connected subject to a maximum of 150 watts inclusive of wattage of pilot lamps. Lighting the farm or the field around the pump sets should be through energy saving compact fluorescent lamps only. Extra lighting over and above the limit and for uses other than lighting shall be through a separate service under LT Tariff V only. vi) Agriculturists shall be permitted to use the water pumped from the well and stored in overhead tank for bonafide domestic purposes in the farm house. The farm house shall be in close proximity not exceeding 50 meters from the well. vii) If it is established that the water pumped from such services under this category is used for purposes other than agriculture or sold to others, the service category shall be changed to LT Tariff V. viii) Sugar cane crushing motors and allied equipments shall be permitted to be connected and operated only when the respective agricultural services are provided with energy meters. When such services are not provided with meters, the consumer shall immediately opt for the metering. ix) The proposed tariff is also applicable for the existing agricultural services covered under Self Financing Scheme. The other terms & conditions such as priority, cost of works etc., as applicable for the SFS shall continue. In this context, TNEB was directed to continue the tariff as it existed as on 15.03.2003 for such of those Horticulture services. Since Horticulture is not covered under any of the LT Tariff I –IV, new services for Horticulture are to be issued under LT Tariff-V.

Query No 177 Name ashok Query Date 14/10/2008 Regulation No distribution code

Section No section 45 Query whether service connection lines include LT/HT lines Reply Date 04/11/2008 Reply Message

Service connection lines includes LT/HT Lines. Depending on whether the service is LT or HT.

Query No 178 Name ganesan Query Date 21/10/2008 Regulation No supply code Section No supply code (5),supp Query 1) i have a single phase domestic service ,and having rs 12000/= as

deposit(accd),but now i want convert my service in to three phase with a additional load 5 kw,can i have to pay ccd for the additional demand or the existing ccd is sufficent so as i can pay only other deposites,please clarify 2) i want to shift my domestic service from one place to another place with different door no,how much i have to pay for shifting charges (msc),in some places shifting to other premises is treated as new service and collecting Rs1600/= is fees,how much actually has to pay for mere service service shifting


With reference to your query cited above, copy of extracts of the provisions contained in the sub-regulations(5) of regulation 5 of Supply code for Additional Security Deposit and also sub-regulation(6) of regulation 5 of supply code and also regulation 37 of Distribution code for Shifting of service connection are reproduced as below which is self explanatory. “(5) Additional Security Deposit i) The adequacy of security deposit may be reviewed and refixed once in a year in case of HT consumers and once in every two years in case of LT consumers taking into account the interest due for credit. Such reviews shall be made in the month of April / May. The rate of interest on the security deposit shall be on the basis of the Commission’s directive to the Licensees in this regard. ii) The adequacy of security deposit shall be based on the periodicity of billing for the respective category. (a) For the categories of consumer under monthly billing, the Security Deposit is equivalent to two times of the monthly average of the electricity charges for the preceding twelve months prior to April. (b) For the categories of consumer under bi-monthly billing, the Security Deposit is equivalent to three times of the monthly average of the electricity charges for the preceding twelve months. (c) For the categories of consumer under half yearly billing, the security deposit is equivalent to seven times of the average charges per month. iii) Interest at Bank rate or more as specified by the Commission shall be calculated and credited to the Security Deposit accounts of the consumers at the beginning of every financial year i.e. April and the credit available including the interest shall be informed to each consumer before the end of June of every year.. iv) If available deposit is less than the revised Security deposit, the balance shall be collected as Additional Security deposit either through a separate notice or by a distinct entry in the consumer meter card for LT services. Thirty days notice period shall be allowed for the payment. If the payment is not received within the above period of thirty days, the service is liable for disconnection. v) Where, on review, the amount of Security deposit held is found to be in excess of the requirement, the excess shall be adjusted against two future demands for the electricity supplied. Where, after such adjustment in future two demands, there is balance to be refunded, the refund shall be made by cheque before the due date for payment of the third demand. vi) In the event of the consumer failing to pay to the Licensee any sum that may become due for payment to the Licensee on the dates fixed for payment thereof, the Licensee may, in addition to and without prejudice to the other rights of the Licensee, appropriate a part or whole of the Security Deposit and interest thereon towards the sum due from the consumer.” (6) 1[Service / line, structure and equipments shifting charge] (1) The cost of shifting service / line, 2[Structure and equipments] shall be borne by the consumer. The consumer shall pay the estimated cost of shifting in advance in full. The shifting work will be taken up only after the payment is made. The estimate will cover the following: - i. Charges for dismantling at the old site. ii. Charges for transport from the old site to the new site. iii. Charges for 3[erection] at the new site. iv. Depreciation on retrievable old materials, if any, not re-used at the site. v. Cost of new materials, if required 4[including transport]. vi. Cost of irretrievable materials. vii. Overhead charges. (2) Temporary dismantling and re-erection or shifting of a service connection within the same premises necessitated due to remodeling of premises will be carried out on payment of the required charges for the same. (3) Shifting of an existing service connection involving change in door number or sub-door number or survey field number, shall be considered as a new service connection only. No shifting of an existing service connection is permissible unless all arrears in the service connection are paid, if so demanded by the Licensee. 37. SHIFTING OF SERVICE CONNECTION: The cost of shifting a new service connection for which line is laid but service connection is yet to be effected shall be borne by the intending consumer. The intending consumer shall pay the above charges in advance in full. The shifting work will be taken up only after the payment is made. The estimate will cover the following: - (a) Charges for dismantling at the old site. (b) Charges for transport from the old site to the new site. (c) Charges for re-erection at the new site. 1[(d) Depreciated value of retrievable materials, if any, not used at the site should be credited to the consumer. (e) Cost of new materials including transport, if required (f) Cost of irretrievable materials at depreciated value.] (g) Overhead charges. 2[With regard to shifting of existing service connection, the consumer shall pay all the arrears due to the Licensee, apart from the above shifting charges.]

Query No 179 Name ArunKumar Query Date 23/10/2008 Regulation NoSection No

Query Sir, We need the regulation guide line for enhancing maximum demand of the service connection. Time frame for effecting demand after payment of charges applicable & related procedures. Regards, Arun


Reply Message

With reference to your query cited above, copy of extracts the extracts of the following are enclosed which is self explanatory. 1) Sub-regulation(2) of regulation 5 of Supply Code – Excess demand charges 2) Sub clause.1 under part-I of clause 7.17 of Tariff order.1 dated 16.03.2003 -General provisions applicable for HT Supply. 3) Regulation 4 of Distribution Standards of Performance Regulation - Duties of the Licensees to supply on request.

Query No 180 Name N.SRIRAM Query Date 25/10/2008 Regulation NoSection No

Query TO THE PRESIDENT OF INDIA TO THE CHIEF MINISTER OF TAMIL NADU TO THE CHAIRMAN T.N.E.B I have ATTEND THE A.E(COMPUTER)INTERVIEW ON 11-08-2008.(AT MADURAI) I have ALSO ATTEND THE A.E(COMPUTER) INTERVIEW ON 12-08-07 This my 6th interview in T.N.E.B. Now my age is 43.(D.O.B 15-07-1965). Also I am the senior most PERSON in the interview .(evidence: Employment seniority Published for the Call letter).. IN all GOVERNMENT POSTING THEY SELECTED THE SENIOR MOST PEOPLE. BUT FOR THE A.E POSTING OF T.N.E.B THEY SELECT THE CANDIDATE BY MERIT(BUT NOT MERIT,IN THE INTERVIEW THEY PUT MAXIMUM 4 MARKS ,MARK IS ENTER BY PENCIL . WHEN THE INTERVIEW MARK IS GOING FOR SELECTION THEY COVERT MARK IN TO 15. FOR EXAMPLE IF I GOT 2(TWO) MARK IN INTERVIEW & GIVE MONEY THEY CONVERT IT INTO 12(TWELVE). AND CONVERT THE DEGREE MARK INTO 85. FOR EXAMPLE IF I GOT 70% IN MY B.E DEGREE THEY CONVERT IT IN TO 70*85/100=59.50 AND IF I GIVE MONEY THEY PUT 14 MARKS IN INTERVIEW AND THE TOTAL IS NOW 73.50 .THEN THEY SELECT ME .BECAUSE THEY SAY WE SELECT THE CANDIDATE THOSE WHO GET MORE THAN 70% .MARKS BUT IN TEACHERS SELECTION THEY ONLY CONSIDER THE SENIORITY.(NOT THE T.NE.B SELECTION PROCEDURE) NOT ONLY MYSELF ,THOSE WHO GET MARK BELOW 70% IS SUFFER A LOT. AS THE GOVERNMENT POLICY THEY SAID WE GIVE APPOINTMENT BY SENIORITY. I CALLED FOR SIX TIME FROM THE T.N.E.B. NOW MY AGE IS 43. STILL THEY WE ARE SELECTED BY MERIT NOT SENIORITY. THEN HOW CAN WE GET A GOVERNMENT JOB AT THE AGE OF 43.. I HAD ALSO SEND 140 EMAILS, 7 FAX TO CM CELL, CHAIRMAN T.NE.B, ELECTRICITY MINISTER THERE IS NO REPLY . THEY CALL US BY SENIORITY. BUT THE SELECTION IS BY MERIT.WHAT A TYPICAL SELECTION PLEASE CONSIDER MY AGE &SENIORITY AND GIVE ME A CHANCE TO WORK IN T.N.E.B 30 CANDIDATES ARE CALLED FOR INTERVIEW,BUT ONLY 10 CANDIDATES ARE PRESENT.BECAUSE IN PUBLIC THERE IS A HUGE BLACK REMARK ABOUT A.E SELECTION OF T.N.E.B. AS A PARTY MEMBER I KINDLY REQUEST PLEASE SELECT BY SENIORITY. THE PREVIOUS GOVERNMENT DID NOT GIVE ANY APPOINTMENT. THE ONLY CM IN INDIA WHO GIVE PREFERENCE TO SENIOR PEOPLE IN GOVERNMENT SECTOR IS THE D.M.K GOVERNMENT. ONCE AGAIN I KINDLY REMEMBER YOU PLEASE CONSIDER MT AGE(43) &SENIORTIY. THANKING YOU ADDRESS N.SRIRAM.B.E(COMPUTER ) APPLICATION NO FOR THE INTERVIEW IS E 780 EMPLOYMENT NO 1989M 04637 ILLATHAR STREET, THITTUVILAI. BHUTHAPANDY.P.O PIN 629852 K.K.DIST EMAIL: [email protected] THIS IS MY 210TH EMAIL.


Reply Message

With reference to your query cited above, the following are stated. Your may raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. As your query pertains to TNEB’s administrative matter, you may approach TNEB in this regard

Query No 181 Name Dilip Query Date 25/10/2008 Regulation NoSection NoQuery Sir, My query No;155 Dt 26.08.2008 But still i didn't get reply.Kindly send the reply. Reply Date 24/04/2009 Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

******Query No 182 Name mani Query Date 28/10/2008 Regulation NoSection NoQuery wether pollution control board certificate neceesary for starting a saw mill,and what are

documents attatched to saw mill new service application Reply Date 23/04/2009 Reply Message

With reference to your query cited above, the extract of Regulation 27 of Distribution code is reproduced as below. “ Reg.27: Requisition for supply of energy: (1) The provision regarding the duty of Licensee as detailed in section 43 1[of the Act] to supply electricity on request is reproduced below: "(1) 2[ Save as otherwise provided in this Act,] every distribution licensee, shall, on an application by the owner or occupier of any premises, give supply of electricity to such premises, within one month after receipt of the application requiring such supply : ………………………………………………………………………………………… 2[Explanation:- For the purposes of this sub-section, “application” means the application complete in all respects in the appropriate form, as required by the distribution licensee, along with documents showing payment of necessary charges and other compliances.] …………………………………………………………………………………………….. Sub regulation.(16): In case of non compliance by the Licensee, of the provisions as above, the intending consumer can approach the Consumer Grievance Redressal Forum 3[established under section 42(5) of the Electricity Act 2003]. 4[Explanation:- For the removal of doubts, the expression “other compliances” occurring in the Explanation to section 43(1) of the Act as reproduced in sub-regulation (1) above, shall include the following, namely:- (a) the compliance by the intending consumer of other laws of the State of Tamil Nadu relating to the obtaining of permit or approval or sanction or consent from the appropriate authorities as mentioned in such laws in regard to construction, alteration or repairs to buildings or establishment of new industries or factories or other establishments for which supply of electricity is required by such intending consumer; (b) the compliance by the intending consumer of the provisions contained in sub regulations (4), (11) and (12) above; (c) the compliance by the intending consumer of any decree or order or judgment of any civil court in regard to the supply of electricity or other requirements mentioned in such decree or order or judgment.]” You are also advised to refer to the orders of the Hon’ble Supreme Court dt.29.10.2002 in W.P.(C) 202/1995 which is reproduced as below. “ No state or Union territory shall permit any unlicensed Saw mills, Veneer, Ply wood industry to operate and they are directed to close all such unlicensed units forthwith. No State Government or Union Territory will permit the opening of any Saw Mills, Veneer or Plywood industry without prior permission of the Central Empowered Committee. The Chief Secretary of each

Government will ensure strict compliance of this direction. There shall be no relaxation of rules with regard to grant of license without previous concurrence of the Central Empowered Committee

Query No 183 Name S.S.Pattabhiraman Query Date 29/10/2008 Regulation No Distribution Code Section No Chapter 6, Section 2 Query If within one big complex owned by one company running a factory, made up of three

physically separate buildings is there any restriction for obtaining separate LT CT meter service in the single owner's name for all the three buildings? The Consumer will ensure complete physical & electical segregation of Supply & loads. At present the client is having the supply connections in different names and it does not make sense as the consumption is going to be the same. can not the logic of Extending extra service connection ( welding ) be carried forward to multiple connections where the Supply & loads are physically & electrically segregated?


With reference to your query cited above, the extract of Sub regulations (13) to (16) of Regulation 27 of Distribution code is reproduced as below. “ Reg.27: Requisition for supply of energy: ……………………………………………………………………………………………… (13) Within a door number or sub door number, an establishment or person will not be given more than one service connection. (14) Where more than one person or more than one establishment is in occupation of a door number or sub door number, more than one service connection will be given only if there is a permanent physical segregation of areas for which different service connections are applied for. (15) In case of flat system and shopping complexes where more than one flat or shops are located 2[with permanent physical segregation], more than one service shall be given. (16) In case of non compliance by the Licensee, of the provisions as above, the intending consumer can approach the Consumer Grievance Redressal Forum 3[established under section 42(5) of the Electricity Act 2003].

Query No 184 Name SIVA GRANITE PRODUCTS Query Date 03/11/2008 Regulation NoSection NoQuery Dear Sir, We have been intimated to reduce the consumption by 40% and nothing is said

about the proportionate deduction of demand charges and the transformer loss which are charged in our bill. As we are constrained by the fuel charges for Genset any such reduction in demand charges only will help us to sustain these periods. Kindly Clarify us in this regard. Thanks P.Narendran Partner


With reference to your query cited above, it is informed as follows. Load restriction and control measures and 40% cut on energy and demand have been imposed by TNEB as per Regulation 38 of Tamil Nadu Electricity Distribution Code-2004. Further it is also informed that for Distributions Licensee’s(TNEB)

service related matters, you are advised to approach the concerned section Office in the Distributions Licensee.

Query No 185 Name N.SRIRAM.B.E Query Date 03/11/2008 Regulation NoSection NoQuery FOR RECRUITMENT , I APPROACH WHICH DEPARTMENT IN T.N.E.B Following is the Reply

from TNERC for Query#174 Consumer Query Details -------------- Query # : 174 Consumer Name: N.SRIRAM.B.E Address: 53,ILLATHAR STRETT.K.K.DIST Query Date: October, 04 2008 Query Description: Query No 169 Name N.SRIRAM.B.E Query Date 17/09/2008 Regulation No Section No Query regarding the A.E(computer) postings.my application no is E 0780. date of interview is 11-08-2008.this my SIX'TH(6) INTERVIEW IN T.N.E.B& MY AGE IS 43.I AM ALSO THE SENIOR NO1. IN THE INTERVIEW. I SOLICIT YOU PLEASE CONSIDER MY AGE AND SENIORITY. I HAD ALREADY SEND 105 EMAILS& 2 FAX TO CHAIRMAN & CM CELL Reply: With reference to your query cited above, it is informed that in the opening page of the Consumer Query Platform the following contents is displayed which is self explanatory for your query. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distributions Licensee’s(TNEB) recruitment related matters, you are advised to approach TNEB.


With reference to your query cited above, the following are stated. Your may raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. As your query pertains to TNEB’s administrative matter, you may approach TNEB in this regard

Query No 186 Name JAYASHREE METAL CASTERS P LTD Query Date 04/11/2008 Regulation NoSection NoQuery On 01.11.2008 we ahve recevied an order from TNEB coimbatore SE that

we have to maintain 228.5 kva and 19320 units (40% cut). If exceeds TNEB will will only permit for lighting load only.and also they have said they got approval from TNERC . Whether there is any such orders or approval form your side. It is possible TNEB to stopn the supply otherthan lighting service. If we exceed what will be the penality charges. We request you kindly clarrify.


With reference to your query cited above, it is informed as follows. Load restriction and control measures and 40% cut on energy and demand have been imposed by TNEB as per Regulation 38 of Tamil Nadu

Electricity Distribution Code-2004. Further it is also informed that for Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee.

Query No 187 Name kkk Query Date 04/11/2008 Regulation NoSection NoQuery for wind mill what is the time limit to commission the mill after registeration of application Reply Date 23/04/2009 Reply Message Your query is recorded.

Query No 188 Name Mahesh.G Query Date 06/11/2008 Regulation NoSection NoQuery why does TNEB provide digital(demand meter) for temprory supply in

Coimbatore metro.where as I obtained a temp supply in thondamuthur where they provided ordinary meter,In metro they demand more money for the demand arrised in the meter ,the staff manupulate the KW in further sanctions that are not aware by the seniors in TNEB .So this meter makes money only to the foreman and commercial inspectors but not to TNEB.



Query No 189 Name Selvaraj Query Date 08/11/2008 Regulation No Act Section NoQuery Please clarify What is ment by openaccess Reply Date 24/04/2009

Reply Message

With reference to your query cited above, the extract of the Section 2(47) of the Electricity Act-2003 is reproduced as below. “Open access” means the non-discriminatory provision for the use of transmission lines or distribution system or associated facilities with such lines or system by any licensee or consumer or a person engaged in generation in accordance with the regulations specified by the Appropriate Commission; You can access the TNERC’S website www.tnerc.gov.in.

Query No 190 Name A.Sritharan Query Date 08/11/2008 Regulation No Ms No 121Energy Section No F.Quata/D441/2008 Query Dear Sir We are having continous process in our factory.We are not in a position to stop

any motor in our plant while running the industry.So kindly revise the Quaota either by units basis or Hours basis. Kindly do the needful.


With reference to your query cited above, it is informed as follows. Load restriction and control measures and 40% cut on energy and demand have been imposed by TNEB as per Regulation 38 of Tamil Nadu Electricity Distribution Code-2004. Further it is also informed that for Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee

Query No 191 Name K Ganesan Query Date 09/11/2008 Regulation NoSection No

Query Dear Sir: Our adjacent land lard/Poultry form owner Mr. Selvaraj and Mr. Baburaj S/o N. Thiyagarajan have done “special efforts” to lay down the transformer and the power line through our agricultural land (5 acre 85 cent, S. No: 416/2; 3 acre 20 cent, S.No: 417/1) in R. Puduppatti, Namakkal Dt. Since there are more than five power lines plus high voltage tower line pass through our land, we are in plan to construct our new form house with coconut trees on the place where the new transformer and the power line is going to be laid. Moreover we have very poor water resources for our land, thus we are mainly hoping to survey from the coconut tree cultivation. In this regard, we have requested the AEE, Rasipuram on 10.07.2008 and we received the reply on 16.07.2008, saying that “there will not be any such transformer or power line plan through our land”. Nevertheless, the JE, R. Puduppatti replied on 18.07.2008 for our request (03.05.2008) saying that “it is going to be close to the road but it will not affect your form”. Meanwhile the EB department R Puduppatti has started their initial move in the first week of November 2008 to lay transformer. Indeed, kindly we request you to take immediate action to stop pointing the transformer close to our land as well as not laying the transformer line through our land. Looking forward for your reply! Thanking you! Sincerely

Yours K Ganesan


Reply Message


Query No 192 Name R.SUNDARAM Query Date 10/11/2008 Regulation No 3 Section NoQuery Dear Sir, Due to recent power cut imposed in us as a Indutrail undertaking, we are unable

to avail the wind power produced through our wind mill resulting which we are incurring a heavy loos on this. It is a very difficult for us to cut our cost which resulted in a loss in our Finished product sales also. In this regard we would like to clarify the following: 1. You may aware that the banking units as on 31.03.2008 will get lapsed if it is not adjusted with in March 2008. Consequent to imposed of power cut, please clarify whether are you going to extend the period till the power cut has been released. 2. You may also aware that you will deduct 5% of the unavailed unit every month as banking charges. This has also to be not charged since the non availing of our unit is no fault of us. Please clarify. Thanking you R.Sundaram Sr. Manager (Accounts) Fenner (India) Limited Madurai


With reference to your query cited above, it is informed as follows. Load restriction and control measures and 40% cut on energy and demand have been imposed by TNEB as per Regulation 38 of Tamil Nadu Electricity Distribution Code-2004. The subject matter of your query is subjudice

Query No 193 Name ArunKumar.s Query Date 11/11/2008 Regulation No Power cut related by

Section NoQuery Sir, We have been imposed power cut by TNEB. We will be able to

maintain the Demand quota given. We have been allocated only a meagre energy quota. At present we have 150 lacs of banked units in TNEB which was generated by our new windmills for this year. We would like to utilize the units . Is there a provision in TNERC rules for getting waiver for this load reduction.

Reply Date 24/04/2009 Reply With reference to your query cited above, it is informed as follows. Load

Message restriction and control measures and 40% cut on energy and demand have been imposed by TNEB as per Regulation 38 of Tamil Nadu Electricity Distribution Code-2004. However, the orders of the Commission, were challenged by TNEB in the Hon’ble High Court of Madras and the Hon’ble High Court of Madras have directed TNEB to approach the Appellate Tribunal in this regard allowing stay of four 4 weeks. Further it is also informed that for Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF

Query No 194 Name Suresh Query Date 11/11/2008 Regulation NoSection NoQuery Sir I have Software Development Firm in Srivilliputtur and registered in

District Industrial Centre as Micro SSI Category. Here more than 10 Females are working. Now I have connection in Commercial Traiff. But I wish to change this traiff to III A. Whether am I eligible for this category. If eligible kindly give guidn\ance to get it. I am happy if you reply and help me to reduce my burden. Thanking you With regards Suresh Kannan M


With reference to your query cited above, it is informed that as per the Tamil Nadu Electricity Regulatory Commission’s Tariff Order No.1 dated 15.03.2003, Industrial Tariff is applicable to software industries including maintenance/training and service institutions. Other IT enabled services are not categorized under industrial tariff. LT Tariff IIIA is applicable for cottage & Tiny Industries only as per Commission’s order no.T.O.1-111 dt.22.05.08. A copy of the same is sent herewith.

Query No 195 Name T.Balaji Prasad Query Date 11/11/2008 Regulation NoSection No

Query Dear Sir/Madam, I am a Student from SRM UNIVERSITY, Chennai. I am doing my project on Hybridisation of Renewable Energy (Combination of Solar thermal, Solar PV and Wind). I am implementing all the setup at my home, Sir I have chosen this project because of power shortage in Tamil Nadu which creating a big issue, so to create awareness to the people I am working on the project. Sir I need to know that Tamil Nadu Government is providing any financial support for this kind of power generation since the investment is too high for me to proceed. Thank You Regards Balaji Prasad.T


Reply Message

With reference to your query cited above, You are advised to contact the Chairman and Managing Director, Tamil Nadu Energy Development Agency, EVK Sampath Maaligai, Chennai-6, Phone No.044-28224830 in this regard

Query No 196 Name S.S.Pattabhiraman Query Date 12/11/2008

Regulation NoSection NoQuery Refer the recent order of TNEB regarding reduction in Consumption of

Units for Commercial & Industrial Premises. My Client has just started an industrial unit with LT CT Connections. The commercial production has started only from Aug- Sep 2008. However Pre production trials have been going on for last 3 to 4 months. Now TNEB has instructed my client to reduce consumption based on the consumption during pre production billing. This works out to a riduculously low figure which will meet just 2 % of full consumption requirements. As the consumption has exceeded the limits, TNEB is threatening to cut off the power supply. As a result we are forced to run rented generators full time to meet our power requirements even though on paper we have TNEB power inside our premises. This is causing a big drain on our resources impinging on the viability of the new project. Can you please guide us on the procedure where we can get this anamoly redressed. Your immediate response will be highly appreciated. Thanks & with regards. Note : I am also awaiting your response to my earlier query ref. No.183. I would be grateful if you could kindly expediate your reply.


Reply With reference to your query cited above, it is informed as follows.

Message Load restriction and control measures and 40% cut on energy and demand have been imposed by TNEB as per Regulation 38 of Tamil Nadu Electricity Distribution Code-2004. Further it is also informed that for Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

Query No 197 Name J.Jeyavathy Query Date 15/11/2008 Regulation NoSection No

Query Dear Sir , We have proper court order still then EB has disconnected the service. Kindly request you give reconnection until the final hearing from the court. Plants are the water. Detail of the problem: We have purchased a land of 8.5 cents 18 years back where there is well, we are using this well water for agricultural purpose. We have laid pipe line from this place to another near by agricultural land. The electricity service is in the name of the person(G.Moses blood brother of Mrs.J.Jeyavathy) from whom we purchased this land. Our neighbour person has occupied this place and telling that this place is belonging to him.Earlier this neighbour person was working for us. Now the person, who has sold land to us, joins hands with him. So we went to court and got suite to use the well water along with the EB the service No 475. Court has given the interim suite order and we are extending this order till now. Now problem is, Person who gave land to us, went to EB along with the occupied person. In the EB office they had given petition that he don? want the current connections No: 475. Four month back EB has disconnected the electricity service No:475.We have already given the petition on (18/01/2008) TNEB Thisyanvellai in personnal to the Junior Engineer with our interim injunction suite order copy (In court order it is clearly mentioned that SC No 475 and Well water can be used by the applicant J.Jeyavathy) However the said person (who acted as the owner) has made an application to disconnect service only on (26.02.2008) and recently EB has disconnected the service on (09.07.2008). Before disconnecting, EB department has not informed or communicated about the disconnection to us (J.Jeyavathy). We have placed a notice about this order and our communication address in the Gate. Is it possible to disconnect electricity service while the case in court and even after giving petition. So we have given another petition No: A5457/08 on (14.07.2008) TNEB-Vallioor. Stating to give reconnection of the EB service No: 475 until the final hearing. Again we have sent the copy to Assistance director, Executive Engineer, and Junior Engineer. And we are ready to pay reconnection charges to the EB department .As for now there is no proper response from EB department regarding the reconnection of the service No: 475. In the court order it? clearly mentioned that well water and EB service No 475 will be used by the applicant J.Jeyavathy until the final judgment. Disconnection of EB service No 475 is a condemn of court. We have interim suite order till date (I.A.No.55/08 in O.S.No.12/08 District Munsif court Valliyoor). In our earlier online complaint no "11301" you have mentioned that this land was occupied by "Yovan"- We don't know In what ways EB is telling that this land is enjoyable by "Yovan". If its enjoyable "Yovan" 1) then how do got injection order in court 2) Then how do we have Pipe-line permission from panchayat in the name J.Jeyavathy 3) From the day one of the connection this service was used

Mrs.J.Jeyavathy(For cultvating 8.5 cents do EB provide current service) 4) At that time of SC475 connection we have provide a copy of Mrs.Jeyavathy agricultural land copy to EB(From sc 475 to Mrs. J.Jeyavathy another agricultural land - thru pipeline) Thru Right information Act we got information from EB "On what basis you disconnected the service and Identified the Owner of the service no and enjoyer" G.Moses and enjoyer is identified based on ex-Panchyat leader- Here is our answer "ex-Panchyat leader" is blood brother of "Yovan"whom who have mentioned as enjoyer.Why Junior Engineer had enquired only from ex-Panchyat leader.We have already given the petition on (18/01/2008) TNEB Thisyanvellai in personnal to the Junior Engineer with our interim injunction suite order copy. So kindly we request you to reconnect the Service No: 475 until the final hearing. We are ready to pay the reconnection charges to the EB department. Kindly consider this request as an emergency as the Plant is drying without the water. This land was belong to J.Jeyavathy for that we have following proof and give same to EB 1) Pendency of suit in O.S.No.12/08 District Munsif court Valliyoor, 2) Pipe-line permission from panchayat in the name J.Jeyavathy 3) Document of the land (16.12.1990) with the service No: 475 mention in that document. 4) EB had collected legal opinion copy from government pleader. Regards, J.Jeyavathy



Query No 198 Name J.Jeyavathy Query Date 15/11/2008 Regulation NoSection NoQuery Dear Sir, Reconnection of Service No: 475 as cour order. We are ready to pay the

reconnection charges to the EB department. Kindly consider this request as an emergency as the Plant is drying without the water. This land was belong to J.Jeyavathy for that we have following proof and give same to EB 1) Pendency of suit in O.S.No.12/08 District Munsif court Valliyoor, 2) Pipe-line permission from panchayat in the name J.Jeyavathy 3) Document of the land (16.12.1990) with the service No: 475 mention in that document. 4) EB had collected legal opinion copy from government pleader. Regards, J.Jeyavathy



Query No 199 Name R.P.SURESH Query Date 15/11/2008 Regulation No

Section NoQuery Dear Sir, I want to know the tariff structure for SSI units and the procedure to

obtain SSI concession. Thanking you Suresh Reply Date 24/04/2009 Reply Message

With reference to your query cited above, the extract of the Notification issued in the Commission’s Tariff order no.1-111, dated 22.05.2008 is reproduced as below which is self explanatory. NOTIFICATION In Tariff Order dated 15-03-2003, clause (i) (relating to applicability under clause 7.0 Low Tension Tariff III A (1) in Part 2: (Low Tension Supply) of Tariff Schedule in Chapter 7.17 is amended as below: “i) (a) The tariff is applicable to cottage industries, micro enterprises engaged in the manufacture or production of goods pertaining to any industries specified in the first schedule to Industries (Development and Regulations) Act 1951 (Central Act 65 of 1951), Small gem cutting units, sericulture and floriculture where the connected load does not exceed 10 HP. (b) The intending consumers applying for service connection under LT Tariff III A (1) claiming to have established the micro enterprise engaged in the manufacture or production of goods (with connected load not exceeding 10 HP) shall produce the acknowledgement issued by the District Industries Center under the Micro Small and Medium Enterprises Development Act, 2006 ( Act 27 of 2006 ) as proof for having filed Entrepreneurs Memorandum for setting up of Micro Enterprises for manufacture or production of goods with District Industries Center under whose jurisdiction the enterprise is located. (c) The existing consumers who are classified under LT Tariff III A (1) based on the SSI / Tiny Industries Certificate may be continued to be charged under the same tariff till next tariff revision. (d) The

amendment shall come into force from the date of this order. Regarding the concession to SSI units, you may approach the concerned department of Government of Tamil Nadu.

Query No 200 Name Arthi Vasudevan Query Date 18/11/2008 Regulation NoSection NoQuery Hello, Is 'Net-metering' allowable and being practiced in Tamilnadu? Are there options of a

consumer to generate power from Photovoltaic panels and connect to the grid to feed back excess power generated? This information will be used only for academic purposes. Thanks Arthi


With reference to your query cited above, it is stated as follows. 1) Net metering is not in practice in Tamil nadu as on date. 2) Any one can generate and sell solar Photovoltaic plant subject to the provision of the Act, Codes, Regulations & Orders in force. You may refer to the Commissions Order No.6 dated 11.07.2008 and Commissions regulation on intra state open access which are available in the Commissions website.www.tnerc.gov.in in the following menus. Main menu : Orders Sub menu : Tariff order

Query No 201 Name RAMAMURTHI Query Date 18/11/2008

Regulation No Building plan Pre re

Section NoQuery Sir, I had put in the application to TNEB for the first time for a EHT

connection in the month of June 2008. Though the application has not been registered as on date, can i take that the ruling on providing the building plan approval as a pre requisite for the registration of application. Also can i get a copy of the ruling. Ramamurthi


Reply Message

With reference to your query cited above, the extract of Regulations 27 (1) & (3) of Tamil Nadu Electricity Distribution Code-2004 is reproduced as below. “ 27. Requisitions for Supply of Energy: (1) The provision regarding the duty of Licensee as detailed in section 43 1[of the Act] to supply electricity on request is reproduced below: "(1) 2[ Save as otherwise provided in this Act,] every distribution licensee, shall, on an application by the owner or occupier of any premises, give supply of electricity to

such premises, within one month after receipt of the application requiring such supply : Provided that where such supply requires extension of distribution mains, or Commissioning of new sub-stations, the distribution licensee shall supply the electricity to such premises immediately after such extension or Commissioning or within such period as may be specified by the Appropriate Commission. Provided further that in case of a village or hamlet or area wherein no provision for supply of electricity exists, the Appropriate Commission may extend the said period as it may consider necessary for electrification of such village or hamlet or area. ------------------------------------------------------------------------------------------------------------ 2[Explanation:- For the purposes of this sub-section, “application” means the application complete in all respects in the appropriate form, as required by the distribution licensee, along with documents showing payment of necessary charges and other compliances.] (2) It shall be the duty of every distribution licensee to provide, if required, electric plant or electric line for giving electric supply to the premises specified in sub-section (1) : Provided that no person shall be entitled to demand, or to continue to eceive, from a licensee a supply of electricity for any premises having a separate supply unless he has agreed with the licensee to pay to him such price as determined by the Appropriate Commission. (3) If a distribution licensee fails to supply the electricity within the period pecified in sub-section (1), he shall be liable to a penalty which may extend to one thousand rupees for each day of default. ----------------------------------------------------------------------------------------------------------- (3) The application for HT supply shall be in Form 4. Application for LT supply ( except Agricultural category) including Hut service shall be in Form 1 & 3 of Annexure III. Note : Requisitions for supply of energy ( Applications) , even if incomplete, and irrespective of whether they are handed over in person or by post, should be acknowledged in writing. If they are in order, they shall be registered immediately and acknowledged. If they are incomplete, the defects should be indicated and returned without registration. (4). An intending consumer who is not the owner of the premises 3[***]shall produce a consent letter in Form 5 of Annexure III to this code from the owner of the premises for availing the supply. If the owner is not available or 4[***] refuses to give consent letter, the intending consumer shall produce proof of his/her being in lawful occupation of the premises and also execute an indemnity bond in Form 6 of the Annexure III to this code indemnifying the licensee against any loss on account of disputes arising out off effecting service connection to the occupant and acceptance to pay security deposit twice the normal rate. ------------------------------------------------------------------------------------------------------------ (11)The requirement to be notified by the Authority through regulations shall be complied with for availing the service connection. ------------------------------------------------------------------------------------------------------------ (13) Within a door number or sub door number, an establishment or person will not be given more than one service connection. (14) Where more than one person or more than one establishment is in occupation of a door number or sub door number, more than one service connection will be given only if there is a permanent physical segregation of areas

for which different service connections are applied for. (15) In case of flat system and shopping complexes where more than one flat or shops are located 2[with permanent physical segregation], more than one service shall be given. ----------------------------------------------------------------------------------------------------------- 4[Explanation:- For the removal of doubts, the expression “other compliances” occurring in the Explanation to section 43(1) of the Act as reproduced in sub-regulation (1) above, shall include the following, namely:- (a) the compliance by the intending consumer of other laws of the State of Tamil Nadu relating to the obtaining of permit or approval or sanction or consent from the appropriate authorities as mentioned in such laws in regard to construction, alteration or repairs to buildings or establishment of new industries or factories or other establishments for which supply of electricity is required by such intending consumer; (b) the compliance by the intending consumer of the provisions contained in sub regulations (4), (11) and (12) above; (c) the compliance by the intending consumer of any decree or order or judgment of any civil court in regard to the supply of electricity or other requirements mentioned in such decree or order or judgment.]

Query No 202 Name Coimbatore District Electroplaters Association Query Date 20/11/2008

Regulation NoSection NoQuery Dear sir, We are Coimbatore district electroplater’s association

using electricity under the category of LT and LTCT connections. We are facing the problem of power cut for the past one year. Most of our members are Job platers doing job work in plating.Our units are continuous running units. Interrupted power supply and demand cut creates problems among our industries to run job work continuously. Ultimately it leads to more rework in our job plating and loss of power and labour. Because of above reasons our cost of production goes up.So we request you to consider continuous power supply and avoid 50% rate hike for LT and LTCT units. Thanking You Yours faithfully For Coimbatore Disctrict Electroplaters Association Jayakumar Secretory Mobile No. 9842243118


Reply Message

With reference to your query cited above, it is informed as follows. Load restriction and control measures and 40% cut on energy and demand have been imposed by TNEB as per Regulation 38 of Tamil Nadu Electricity Distribution Code-2004. Further it is also informed that for Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

Query No 203 Name Prabhu K Query Date 21/11/2008

Regulation NoSection NoQuery Dear Sir, My father is a farmer in vuillupuram dist - ulundurpet tk,

and he already has agriculture pumpset connection. Now due to failure of monsoon rain and poor irrigation facility available in our surrounding we laid a borewell and by god's grace we were gifter with water supply. Now we would like to use the same connection for this borewell to set a new pumpset. I would like to know the procedure to apply for the connection to set the new pumpset by using the same existing service. We will not be suing the existing pumpset while using this pumpset. Is there any option that can be made use off? Kindly reply me. -- Warm Wishes and Regards, Prabhu K , Mobile: (91)9840712480


Reply Message

With reference to your query cited above, it is stated as follows. With reference to the procedure for shifting of service/change

over switch supply to borewell, you are requested to approach your Section Officer of TNEB. Incase of any grievance or dispute, you may approach the Chairman/ Consumer Grievance Redressal Forum of your area which has been established as per the provisions under new Electricity Act-2003. If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, 17, 3rd Main Road, Seethammal Colony, Alwarpet, Chennai-18.

Query No 204 Name dilip Query Date 21/11/2008

Regulation NoSection NoQuery Sir , My query no : 155 Dt.26.08.2008.But after passing 3 months i didn't

receive reply from the commission. I request to send the reply to me as soon as possible please.



********

Query No 205

Name MOHAMED MEERAN Query Date 21/11/2008

Regulation NoSection NoQuery sir, As per the tamil Nadu EB website the charges to pay for tariff change is IRS.75/-

But, in the field offices collecting IRS.125/- , it's allowable by regulation committe or not. please advice us.


Reply Message

With reference to your query cited above, it is informed as follows. With reference to your query cited above, it is informed as follows. A sum of Rs.75/- is to be collected as per regulation 9(2) of Tamil Nadu Electricity Supply Code and Commission’s order on Miscellaneous charges dt.31.08.2004.

Query No 206 Name R.MOHAN Query Date 28/11/2008

Regulation NoSection NoQuery MY CONNECTION WAS DISCONNECTED FOR SHIFTING METERING

SET FROM INDOOR CRUCIBLE TO OPEN POLE. FOR THE SHIFT TNEB HAS TAKEN 17 DAYS AND ALL THE 17 DAYS THE SUPPLY WAS UNDER DISCONNECTED, WHETHER WE CAN CLAIM FOR REBATE IN DEMAND CHARGES FOR THE 17 DAYS.


Reply Message

With reference to your query cited above, it is informed as follows. Further it is informed that for Distributions Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance

Redressal Forum(CGRF).

**************Query No 207 Name M.MAHABOOB HUSAIn Query Date 28/11/2008 Regulation NoSection NoQuery Respected Sir, This is inform to your goodselves that IN TNEB web site showing the charges

for Change of Tariff is IRS.75/= But, in section office s n Tirunelveli collecting for the same IRS. 125/- kindly do needful to inform me about your approved charges for CHANGE OF TARIFF.


Reply Message

With reference to your query cited above, it is informed as follows. With reference to your query cited above, it is informed as follows. A sum of Rs.75/- is to be collected as per regulation 9(2) of Tamil Nadu Electricity Supply Code and Commission’s order on Miscellaneous charges dt.31.08.2004.

Query No 208 Name Kousalya r Query Date 29/11/2008 Regulation No 013/005 Section No 013/005 Query When the Name transfer details for the above number Reply Date 24/04/2009 Reply Message

With reference to your query cited above, it is stated that your query is not clear/ incomplete.

Query No 209 Name Kousalya r Query Date 29/11/2008 Regulation No 013/005 Section No 013/005 Query When the Name transfer details for the above number Reply Date 24/04/2009 Reply With reference to your query cited above, it is stated that your query is not clear/

Message incomplete.

Query No 210 Name Kousalya r Query Date 29/11/2008 Regulation No 013/005

Section No 013/005 Query When the Name transfer details for the above number Reply Date 24/04/2009 Reply Message

With reference to your query cited above, it is stated that your query is not clear/ incomplete.

Query No 211 Name j.chandrasekaran Query Date 29/11/2008

Regulation No regulations

Section No 22

Query chennai fishing harbour under chennai port trust is getting elecricity from tneb and distributing to various consumers inside fishing harbour like petrol bunks, ice plants, workshops, and public lighting. with metering the public lighting there is pilferage in their management for which the are imposing compensation charges on the user agencies is their distribution legal are the eligible to collect more than the standard traiff.


Reply Message


***********Query No 212 Name m.kannan Query Date 29/11/2008 Regulation NoSection NoQuery what is the meaning of kw or part thereof ,whether fine to be whole kw

or including part ,for examble in my LTCT service kw MD is EXCEED 10.62 KW MORE THAN THAT OF SANCTIONED DEMAND,WHETHER EXCESS OVER DEMAND PENALTY CALCULATED FOR 10.62 KW OR 11 KW GIVE EXACT REPLY SIR, PLEASE DON`T SIMPLY CITE THE CODE REFERENCES

Reply Date 24/04/2009 Reply Message The penalty for your case will be for 11 KW.

Query No 213 Name Suresh Manoharan Query Date 01/12/2008

Regulation No MP 42 / 2008

Section NoQuery Dear Sir, The TNERC Order for the Case No: M.P. 42 / 2008 is

missing the website. Can you please send us the soft copy through email. Thanking You, Kind Regards, Suresh Manoharan, Executive Director, Best Colour Solutions.


Reply Message

With reference to your query cited above, You are advised to visit our website detailed as below for the detailed order. Main menu : Cases Sub menu : Commission’s order under the year-2008

Query No 214 Name mallur siddeswara spinning mills (p) ltd Query Date 10/12/2008

Regulation No M.P.NO42/2008

Section NoQuery sir, in the above order the honourable commission directed the

TNEB to allow the consumers to use banked wind energy from december08 to april 09 equally but even after sending a request letter to the tneb quoting the above order we couldn not get any reply and enhancement in the quota we pray the commission to look this issue


Reply Message The subject matter in your query is subjudice.

Query No 215 Name Gnanaprakash Query Date 14/12/2008

Regulation No Agricultural Service

Section NoQuery Dear Sir, Person has court order to use the well water and it

service, After that is it possible to disconnect the EB cpnnection. Thanks & Regards, Gnanaprakash


Reply Message


Query No 216 Name s.sivakumaar Query Date 22/03/2009 Regulation NoSection NoQuery Why can't the billing be done monthly. For TNEB convenience the billing is done

once in 2 months. Being a government organisation and a service oriented one,cannot fleece the consumers because of its monopoly nature. At least for domestic consumers the billing can be done monthly or otherwise self metering by the individual consumers can be done if there is staff shortage. Also, kindly let me know whether there is self reading by individual consumers so that it can be used by many consumers like me.


With reference to your query cited above, it is informed that you may raise this issue during the next public hearing meeting to be conducted by the Commission in the next tariff revision which will be informed in advance to all the stakeholders through press release.

Query No 217 Name S. Shivasankar Query Date 22/03/2009

Regulation NoSection NoQuery Name and address of the members of the Electricty Consumer

grivance redressal forum, Tiruchirappalli. Reply Date 24/04/2009

Reply Message

With reference to your query cited above,. You are advised to visit our website detailed as below Main menu: Cell for Consumer Education & Advocacy Sub menu: Address of the outside members of the Consumer Grievance Redressal forum.

Query No 218 Name B.RAMESH Query Date 05/04/2009

Regulation No Nil

Section No Nil

Query sir, CGRF address/email page not opened in your website and CGRF complaining forms not available in your website and TNEB website. Please take steps in this regard. And I have complaint my service connection with low voltage problem with SE/CHENNAI/SOUTH/TNEB through EB website on 24.3.09.My complaint code.TNEB_870.My grievance not rectified. I have already contact the concerned EB officials. But my grievance not rectified till date.


Reply Message

With reference to your query cited above,. You are advised to visit our website detailed as below .. Main menu: Cell for Consumer Education & Advocacy Sub menu: Address of the outside members of the Consumer Grievance Redressal forum

**************Query No 219 Name m.kannan Query Date 14/04/2009 Regulation NoSection NoQuery for the tariff change, charge is Rs 75 OR Rs 125/= kindly clarify Reply Date 24/04/2009

Reply Message

With reference to your query cited above, it is informed as follows. A sum of Rs.75/- is to be collected as per regulation 9(2) of Tamil Nadu Electricity Supply Code and Commission’s order on Miscellaneous charges dt.31.08.2004

Query No 220 Name Maruti Query Date 22/04/2009 Regulation NoSection NoQuery TNERC Consumner Query Reply Date 24/04/2009 Reply Message Recorded

Query No 221 Name G.Balaji Query Date 28/04/2009 Regulation NoSection NoQuery 1) can the wind energy be used by the captive generation consumer ? 2) can the wind

energy be used against the 40% power cut? 3) can the wind energy be banked and used within the the financial year? 4) while using wind energy , what is the demand quota we get against the energy used from wind ? is this quota shall be added to your 60% demand quota restrictions ? 5) is third party sale is allowed in wind - what is the cross subsidary on that ? 6) is cross subsidary is applicable for group captive route usage ? await possitive response. thanks & regards, G.Balaji


With reference to your query cited above, item wise replies are given below. Reply.1 Yes. Reply:2 Yes. Reply:3 Yes. Reply:4 Refer Clause 8.7 of Commission’s Order No.1 of 2009 dated 20.03.2009 on Grid availability charges and also Commission’s orders on the petition filed by TNEB in the matter of Restriction and Control of power supply and levy of excess demand charges & energy charges under M.P.No.42 /2008 dated.28.11.2008. Reply:5 Yes. For cross subsidy details, you may refer Clause 5.18 on Commission’s Order No.2 dated 15.05.2006 on Transmission & Wheeling charges etc., and 8.4 of order no.1 of 2009 on wind energy. Reply:6 No.

Query No 222 Name ASHOK KUMAR Query Date 28/04/2009 Regulation

NoSection NoQuery DEAR SIRS, I AM ASHOK KUMAR. I ALREADY ENQUIRED ABOUT THE TNEB

TARRIF RATE FOR HAND PLASTIC INJECTION MOULDING MACHINES. MY QUERY NUMBER WAS 130 DTD , JULY, 21 2008, I GOT THE ANSWER FROM YOU ON FRI, 05 SEP 2008. FROM YOUR ANSWER , I AM NOT VERY CLEAR ABOUT THE TARRIF. I HAVE THE FOLLOWING DETAILS. • NATURE OF INDUSTRY - HAND PLASTIC INJUCTION MOULDING MACHINE. • REQUIRED LOAD - 5500 WATTS (BELOW 10 HP) • I HAVE SMALL SCALE INDUSTRY CERTIFICATE ISSUED UNDER MICRO INDUSTRY BY DISTRICT INDUSTRIES CENTRE. . YOUR HONOUR PLEASE LET ME KNOW, UNDER THE ABOVE MENTIONED CONDITIONS, WHAT IS THE EXACT TARRIF RATE.


Reply Message

With reference to your query cited above, it is stated that the intending consumers applying for service connection under LT Tariff III-A under the provisions of the Micro, Small and Medium Enterprises Act 2006(Act 27 of 2006), the following are the tariff rates as per sub clause 7 of clause 7.17 of tariff order dated 15.03.2003. “7.0 Low Tension Tariff III- A (1) ------------------------------------------------------------------- Tariff Consumption slabs Energy Fixed Monthly range in kW(Units) Charges charges Min.in and billing period paise/kWh Rs./Month Rupees (one or two months) Lt Tariff III-A(1) From 0 to 250 units per 180 30 60 per month (or) 0 to 500 month Units for two months (or) 120 for 2 months From 251 to 750units per 270 30 month (or) 0 to 501 to 1500 Units for two months From 751 and above for 310 30 one month (or) 0 to 1501 and above for two months i) The tariff is applicable to Cottage and Tiny industries, small Gem Cutting units, Sericulture and Floriculture, where the connected load does not exceed 10 HP. ii.) Supply to welding sets has to be classified under Low Tension Tariff III-B. iii.) All consumers under this Category, having motor loads of 3 HP and more shall install adequate power factor improvement capacitors (ISI marked). Non-compliance shall invite compensation charges as per TNEB’s terms and conditions.” If you have obtained “acknowledgement” relevant for Micro Industry from the District Industries Center under the provisions of MSMED Act-2006 for your industry, then the above tariff is applicable

***************Query No 223 Name Bharathi.s.m Query Date 01/05/2009

Regulation NoSection NoQuery Sir/Madam, Within a well already Agriculture service available now

I need a industrial service to pump the water for manufacturing of mineral water but I could not separate a well physically. Can I eligible to apply to get III B service within same well with already agriculture service running Please reply immediately


Reply Message

With reference to your query cited above, it is informed that nothing prevents you from availing a separate service connection from the licensee(Tamil Nadu Electricity Board) in the same well under the appropriate category for the specific usage. Hence, you are advised to approach the Tamil Nadu Electricity Board in this regard.

Query No 224 Name Bharathi.s.m Query Date 01/05/2009 Regulation NoSection NoQuery Sir/Madam, Within a well already Agriculture service available now I need a industrial

service to pump the water for manufacturing of mineral water but I could not separate a well physically . Can I eligible to apply to get III B service within same a well already agriculture service availbale Please reply immediately


Reply Message

With reference to your query cited above, it is informed that nothing prevents you from availing a separate service connection from the licensee(Tamil Nadu Electricity Board) in the same well under the appropriate category for the specific usage. Hence, you are advised to approach the Tamil Nadu Electricity Board in this regard.

Query No 225 Name DHANASEKARAN G Query Date 12/05/2009

Regulation NoSection NoQuery Dear Sir, I live in Madipakkam. Now-a-days, even a single fan in my house and in

my neighbourhoods is not functioning properly, due to low voltage. Would request you to kindly do the needful to get the low voltage rectified. Also, Kindly advice me on the steps / process to overcome this low voltage Problem. Thanks Dhanasekaran G


With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. For Distribution Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then you may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

Query No 226 Name guru Query Date 12/05/2009 Regulation No supply code Section No 27(4) Query tenant of a building wants service in his name,owner of the building consent to get service

in the name of tenant,in this case whether the tenant has to pay single (normal) ccd or double the ccd amount


Reply Message

With reference to your query cited above, the extract of sub-regulation(4) of Regulation 27 of Distribution Code is reproduced as below which is self explanatory. “An intending consumer who is not the owner of the premises shall produce a consent letter in Form 5 of Annexure III to this code from the owner of the premises for availing the supply. If the owner is not available or refuses to give consent letter, the intending consumer shall produce proof of his/her being in lawful occupation of the premises and also execute an indemnity bond in Form 6 of the Annexure III to this code indemnifying the licensee against any loss on account of disputes arising out off effecting service connection to the occupant and acceptance to pay security deposit twice the normal rate.”

Query No 227 Name ganguly

Query Date 12/05/2009 Regulation NoSection NoQuery ll Reply Date 19/06/2009 Reply Message Recorded

******Query No 228 Name SELVI Query Date 12/05/2009 Regulation NoSection NoQuery what is the maximum load allowable in TF III A( small scale industries

tariff) 7.5 kw or 7.5 kw plus lighting load Reply Date 24/06/2009 Reply Message

With reference to your query cited above, it is informed that the lighting load was originally permitted upto 15% of the connected load. This restriction was withdrawn in the T.O.No.1, dated 15.03.2003. If the connected load exceeds 10 H.P., then the tariff will not come under LT III A(1) & III A(2). As per Clauses 7 & 8 of Tariff Schedules of the Commission’s Tariff Order dated 15.03.2003, the connected load under LT Tariff III-A(1) & III-A(2) shall not exceed 10 H.P.(i.e., 7.5 kW) which includes lighting load also.

Query No 229 Name P.Srinivasan Query Date 17/05/2009 Regulation NoSection NoQuery Respected Sir, Whether the powercut is applicable to all industries

including tiny & cottage industries who are below 10 HP connected load. expecting your earlier reply. thanks & regards


With reference to your query cited above, it is informed as follows. Load restriction and control measures have been imposed by the Government of Tamil Nadu(GOTN) as per Regulation 38 of Tamil Nadu Electricity Distribution Code-2004. You may approach GOTN (or) TNEB for the details sought for.

Query No 230 Name P.SRINIVASAN Query Date 20/05/2009 Regulation NoSection NoQuery An intending consumer, who is not a owner of premise submits prmise owner's

consent letter in prescribed form what is the amount of security deposit? Is it normal or twice? 2. what is the difference in security deposit between a consumer who sumits consent letter and who is not submit the consent and give only proof of occupation of the premises?


With reference to your query cited above, the extract of sub-regulation(4) of Regulation 27 of Distribution Code is reproduced as below which is self explanatory. “An intending consumer who is not the owner of the premises shall produce a consent letter in Form 5 of Annexure III to this code from the owner of the premises for availing the supply. If the owner is not available or refuses to give consent letter, the intending consumer shall produce proof of his/her being in lawful occupation of the premises and also execute an indemnity bond in Form 6 of the Annexure III to this code indemnifying the licensee against any loss on account of disputes arising out off effecting service connection to the occupant and acceptance to pay security deposit twice the normal rate.”

**************Query No 231 Name Srinivasan Query Date 29/05/2009 Regulation NoSection NoQuery Respected Sir, Tiny Industries in coimbatore circle are permitted 10 H.P

plus Lighting Load up to 1000W to avail IIIA1 and IIIA2 Tariff. But here the additional Lighting Load is not permitted. Kindly inform whether we are eligible to avail Lighting load beyond 10 HP motor Load as in Coimbatore Circle. Expecting Your ealier reply Thanks & Regards


With reference to your query cited above, it is informed that the lighting load was originally permitted upto 15% of the connected load. This restriction was withdrawn in the T.O.No.1, dated 15.03.2003. If the connected load exceeds 10 H.P., then the tariff will not come under LT III A(1) & III A(2). As per Clauses 7 & 8 of Tariff Schedules of the Commission’s Tariff Order dated 15.03.2003, the connected load under LT Tariff III-A(1) & III-A(2) shall not exceed 10 H.P.(i.e., 7.5 kW) which includes lighting

load also

Query No 232 Name Mohan J Query Date 01/06/2009 Regulation NoSection NoQuery TNEB issued a notice staing that ITES are not eligible for concessional

power tariff hence charged under Tariff V (commercial). where as ICT Policy 2008 states that IT & ITES are to be treated as Industrial. Seek your input.


With reference to your query cited above, it is informed as follows. As per Clause.11 in Chapter 7.17 under Tariff Schedules in the Commission’s Tariff Order dated 15.03.2003, LT Tariff V is applicable to the following. i) All Commercial establishments. ii) Consumers not covered in I-A, I-B, I-C, II-A, II-B, II-C, III-A(1), III-A(2), III-B and IV. As ITES are not covered under any of the Tariffs in I-A, I-B, I-C, II-A, II-B, II-C, III-A(1), III-A(2), III-B and IV, it automatically comes under LT Tariff V. However, your request to allow Industrial Tariff as per the ICT policy of 2008 of GOTN will have to be considered in the next tariff revision only. Hence, you are advised to present your case during the public hearing that will be held at the time of tariff revision. The date, time and venue will be published in the newspapers for the same.

Query No 233 Name Ramesh pande Query Date 02/06/2009

Regulation NoSection NoQuery 1) What is the time limit for commissioning of a wind mill from the

date of registration with TNEB? 2) By which Govt. official theland for the erection of wind mill is verified & confirmed?


Reply With reference to your query cited above, it is informed as below.

Message You may raise your queries related to only Commission’s Regulations, Codes and Orders.

Query No 234 Name I.A.K.Raman Query Date 11/06/2009 Regulation No Ombudsman Section NoQuery Address of the Electricity Ombudsman of Tamil Nadu Electricity Regulatory Commission

with contact numbers, email, etc. Reply Date 19/06/2009 Reply Message

With reference to your query cited above, address details of Electricity Ombudsman is given as below. The Electricity Ombudsman, Tamil Nadu Electricity Regulatory Commission, 19 A, Rukmini Lakshmipathy Salai, Egmore, Chennai-8 Phone : 044-28411376, 28411378, 28411379 Fax : 044-28411377. Email - [email protected]

Query No 235 Name sriram Query Date 15/06/2009 Regulation NoSection NoQuery TO THE PRESIDENT OF INDIA TO THE CHIEF MINISTER OF TAMIL NADU TO THE CHAIRMAN

T.N.E.B I have ATTEND THE A.E(COMPUTER)INTERVIEW ON 11-08-2008.(AT MADURAI) I have ALSO ATTEND THE A.E(COMPUTER) INTERVIEW ON 12-08-07 This my 6th interview in T.N.E.B. Now my age is 43.(D.O.B 15-07-1965). Also I am the senior most PERSON in the interview .(evidence: Employment seniority Published for the Call letter).. IN all GOVERNMENT POSTING THEY SELECTED THE SENIOR MOST PEOPLE. BUT FOR THE A.E POSTING OF T.N.E.B THEY SELECT THE CANDIDATE BY MERIT(BUT NOT MERIT,IN THE INTERVIEW THEY PUT MAXIMUM 4 MARKS ,MARK IS ENTER BY PENCIL . WHEN THE INTERVIEW MARK IS GOING FOR SELECTION THEY COVERT MARK IN TO 15. FOR EXAMPLE IF I GOT 2(TWO) MARK IN INTERVIEW & GIVE MONEY THEY CONVERT IT INTO 12(TWELVE). AND CONVERT THE DEGREE MARK INTO 85. FOR EXAMPLE IF I GOT 70% IN MY B.E DEGREE THEY CONVERT IT IN TO 70*85/100=59.50 AND IF I GIVE MONEY THEY PUT 14 MARKS IN INTERVIEW AND THE TOTAL IS NOW 73.50 .THEN THEY SELECT ME .BECAUSE THEY SAY WE SELECT THE CANDIDATE THOSE WHO GET MORE THAN 70% .MARKS BUT IN TEACHERS SELECTION THEY ONLY CONSIDER THE SENIORITY.(NOT THE T.NE.B SELECTION PROCEDURE) NOT ONLY MYSELF ,THOSE WHO GET MARK BELOW 70% IS SUFFER A LOT. AS THE GOVERNMENT POLICY THEY SAID WE GIVE APPOINTMENT BY SENIORITY. I CALLED FOR SIX TIME FROM THE T.N.E.B. NOW MY AGE IS 43. STILL THEY WE ARE SELECTED BY MERIT NOT SENIORITY. THEN HOW CAN WE GET A GOVERNMENT JOB AT THE AGE OF 43.. I HAD ALSO SEND 140 EMAILS, 7 FAX TO CM CELL, CHAIRMAN T.NE.B, ELECTRICITY MINISTER THERE IS NO REPLY . THEY CALL US BY SENIORITY. BUT THE SELECTION IS BY MERIT.WHAT A TYPICAL SELECTION PLEASE CONSIDER MY AGE &SENIORITY AND GIVE ME A CHANCE TO WORK IN T.N.E.B 30 CANDIDATES ARE CALLED FOR INTERVIEW,BUT ONLY 10 CANDIDATES ARE PRESENT.BECAUSE IN PUBLIC THERE IS A HUGE BLACK REMARK ABOUT A.E SELECTION OF T.N.E.B. AS A PARTY MEMBER I KINDLY REQUEST PLEASE SELECT BY SENIORITY. THE PREVIOUS GOVERNMENT DID NOT GIVE ANY APPOINTMENT. THE ONLY CM IN INDIA WHO GIVE PREFERENCE TO SENIOR PEOPLE IN GOVERNMENT SECTOR IS THE D.M.K GOVERNMENT. ONCE AGAIN I KINDLY REMEMBER YOU PLEASE CONSIDER MT AGE(43) &SENIORTIY. THANKING YOU ADDRESS N.SRIRAM.B.E(COMPUTER ) APPLICATION NO FOR

THE INTERVIEW IS E 780 EMPLOYMENT NO 1989M 04637 ILLATHAR STREET, THITTUVILAI. BHUTHAPANDY.P.O PIN 629852 K.K.DIST EMAIL: [email protected] THIS IS MY 210TH EMAIL.


With reference to your query cited above, the following are stated. You may raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders only. As your query pertains to TNEB’s administrative matter, you may approach the TNEB.

Query No 236 Name n m sundararajan Query Date 17/06/2009 Regulation No

Section No

Query i am residing in above address. in my area overhead power supply lines are there. just opposite to my house the pillar condition is very worst any time it may fall. in spite of many oral complaint the EB has not taken any measure to replace the pillar. every year before the rainy season the trees branch which is likely to disturb the overhead line is to cleared all this maintenance work was not carried out properly. i request the authorities to the next level subordinate to take proper action in this regard.


Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is related to Distribution Licensee’s(TNEB’s) consumer service related matters, you are advised to approach the concerned circle level Consumer Grievance Redressal Forum(CGRF).

Query No 237 Name Stephen Query Date 17/06/2009 Regulation NoSection NoQuery Respected Sir, I want to change my tariff plan for our church to LT tariff II-C(Places of

worship). I want to know the details/procedures to change/apply. Could please help me on this, it would be more helpful to us. Thanks, Stephen.


Reply Message

With reference to your query cited above, the extract of the relevant portion of the Regulation 9 of Tamil Nadu Electricity Distribution Standards of Performance Regulations is reproduced as below which is self explanatory. “9. Change of Tariff A consumer can utilize a service connection given to him for a purpose different from the purpose for which he originally obtained the service

connection, only if the same tariff is applicable to the new purpose also. If a different tariff is applicable to the new purpose, the consumer shall apply to the Licensee before changing the purpose and a revised Test Report will be taken indicating the change in the tariff. The Licensee shall effect change of tariff within seven days from the date of receipt of application from the consumer. However no consumer shall be permitted to change the tariff of the service connection from any Low Tension Tariff (other than agriculture) to Low Tension Tariff for agriculture.”

Query No 238 Name srinivasan Query Date 24/06/2009

Regulation No

Section No

Query Respected Sir, In this power restriction period, it is very difficult to run our tiny industries by purchaseing a diesel generator. In this situation two or more than two consumers who are adjacent jointly can purchase a DG.Set for their use? how many tneb connections can connect in a generator. Is there any norms kindly inform. Thanks & regards


With reference to your query cited above, the following are informed. Your kind attention is invited to the following contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is not related to the Commission’s regulations, codes & orders, query is noted and recorded.

Query No 239 Name LOGANATHAN.S Query Date 27/06/2009

Regulation NoSection NoQuery we (consumer's name:A.SONGAPPAN,door

no:8/190,Thoppampatti,karur dt ) approched section office,Thennilai(028),karur district for new service connection

(IA)which requires Extension of LT line for nearly 50M from existing LT line. EB officials didn't accept the application and said "we will accept the application only after visiting the site(i.e ,home).after this they didn't made any visit.daily we approach the office but they are telling "concerned staff is on leave.....today we have no time to visit your place.... so please come on tomorrow".daily(nearly two weaks) any one of our family member is going to EB office .but we couldn't register our application till now . please tell me ,Is there any procedure that the registration of application should be made after visiting the place?


Reply Message

With reference to your query cited above, the extract of the relevant portion of the Regulation 27 of Distribution Code is reproduced as below which is self explanatory. “ 27. Requisitions for Supply of Energy: (1) The provision regarding the duty of Licensee as detailed in section 43 1[of the Act] to supply electricity on request is reproduced below: "(1) 2[ Save as otherwise provided in this Act,] every distribution licensee, shall, on an application by the owner or occupier of any premises, give supply of electricity to such premises, within one month after receipt of the application requiring such supply : Provided that where such supply requires extension of distribution mains, or Commissioning of new sub-stations, the distribution licensee shall supply the electricity to such premises immediately after such extension or Commissioning or within such period as may be specified by the Appropriate Commission. Provided further that in case of a village or hamlet or area wherein no provision for supply of electricity exists, the Appropriate Commission may extend the said period as it may consider necessary for electrification of such village or hamlet or area. 1[Provided that the licensee will refuse to supply electricity to an intending consumer who had defaulted payment of dues to the licensee in respect of any other service connection in his name] 2[Explanation:- For the purposes of this sub-section, “application” means the application complete in all respects in the appropriate form, as required by the distribution licensee, along with documents showing payment of necessary charges and other compliances.] (2) It shall be the duty of every distribution licensee to provide, if required, electric plant or electric line for giving electric supply to the premises specified in sub-section (1) : Provided that no person shall be entitled to demand, or to continue to receive, from a licensee a supply of electricity for any premises having a separate supply unless he has agreed with the licensee to pay to him such price as determined by the Appropriate Commission. (3) If a distribution licensee fails to supply the electricity within the period specified in sub-section (1), he shall be liable to a penalty which may extend to one thousand rupees for each day of default.

------------------------------------------------------------------------------------------------------------ Note : Requisitions for supply of energy (Applications) , even if incomplete, and irrespective of whether they are handed over in person or by post, should be acknowledged in writing. If they are in order, they shall be registered immediately and acknowledged. If they are incomplete, the defects should be indicated and returned without registration. ’’ It is also informed that if the Distribution licensee(TNEB) is not registering your application then you may approach the concerned circle level Consumer Grievance Redressal Forum(CGRF) of your area.

Query No 240 Name Karthik Query Date 30/06/2009

Regulation NoSection NoQuery Respected Sir/Madam I am living in my Area

(Thirunagar,saligrammam)for the past 25 years which is in the chennai city limit. In 1992 a New Transformer is errected in my area, during that time there is no big buildings but now due to the economic growth in my area the number of the buildings is increased rapidly. but the same transformer is feeding the electric supply for my area due to this we are recieving low voltage throughout the day. In most of the time it will be at the range of (120 to 165 volts). and the capacitor in the transformer post is not working hence power factor is very low. Regarding this matter we have given many complainents to the TNEB Local officials but no action is yet to be take i want you to take the neccessary action thanking you in anticipication karthik


Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the following contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is related to Distribution Licensee’s(TNEB’s) consumer service related matters, you are advised to approach the concerned circle level Consumer Grievance Redressal Forum(CGRF).

Query No 241 Name Ramesh.K

Query Date 12/07/2009 Regulation NoSection No

Query why does coimbatore(metro) consumers are compulsory insisted to Approved plan/ Noc from Local body /Corpn, For a service connection New/Old,Where as Dharapuram,Trichy ,Dharmapuri they dont,We have to spend nearly 5-10K in corpn office illegaly and also for 3 Months. Is TNEB order in Coimbatore only?


With reference to your e-mail petition cited above, the extract of Regulations 27 (1) & (3) of Tamil Nadu Electricity Distribution Code-2004 is reproduced as below which is self explanatory. This is applicable to entire state of Tamil nadu. “ 27. Requisitions for Supply of Energy: (1) The provision regarding the duty of Licensee as detailed in section 43 1[of the Act] to supply electricity on request is reproduced below: "(1) 2[ Save as otherwise provided in this Act,] every distribution licensee, shall, on an application by the owner or occupier of any premises, give supply of electricity to such premises, within one month after receipt of the application requiring such supply : Provided that where such supply requires extension of distribution mains, or Commissioning of new sub-stations, the distribution licensee shall supply the electricity to such premises immediately after such extension or Commissioning or within such period as may be specified by the Appropriate Commission. Provided further that in case of a village or hamlet or area wherein no provision for supply of electricity exists, the Appropriate Commission may extend the said period as it may consider necessary for electrification of such village or hamlet or area. ------------------------------------------------------------------------------------------------------------ 2[Explanation:- For the purposes of this sub-section, “application” means the application complete in all respects in the appropriate form, as required by the distribution licensee, along with documents showing payment of necessary charges and other compliances.] (2) It shall be the duty of every distribution licensee to provide, if required, electric plant or electric line for giving electric supply to the premises specified in sub-section (1) : Provided that no person shall be entitled to demand, or to continue to receive, from a licensee a supply of electricity for any premises having a separate supply unless he has agreed with the licensee to pay to him such price as determined by the Appropriate Commission. (3) If a distribution licensee fails to supply the electricity within the period pecified in sub-section (1), he shall be liable to a penalty which may extend to one thousand rupees for each day of default. ----------------------------------------------------------------------------------------------------------- (3) The application for HT supply shall be in Form 4. Application for LT supply ( except Agricultural category) including Hut service shall be in Form 1 & 3 of Annexure III. Note : Requisitions for supply of energy ( Applications) , even if incomplete, and irrespective of whether they are handed over in person or by post, should be acknowledged in writing. If they are in order, they shall be registered immediately and acknowledged. If they are incomplete, the defects should be indicated and returned without registration. (4). An intending consumer who is not the owner of the premises 3[***]shall produce a consent letter in Form 5 of Annexure III to this code from the owner of the premises for availing

the supply. If the owner is not available or 4[***] refuses to give consent letter, the intending consumer shall produce proof of his/her being in lawful occupation of the premises and also execute an indemnity bond in Form 6 of the Annexure III to this code indemnifying the licensee against any loss on account of disputes arising out off effecting service connection to the occupant and acceptance to pay security deposit twice the normal rate. ------------------------------------------------------------------------------------------------------------ (11)The requirement to be notified by the Authority through regulations shall be complied with for availing the service connection. ------------------------------------------------------------------------------------------------------------ (13) Within a door number or sub door number, an establishment or person will not be given more than one service connection. (14) Where more than one person or more than one establishment is in occupation of a door number or sub door number, more than one service connection will be given only if there is a permanent physical segregation of areas for which different service connections are applied for. (15) In case of flat system and shopping complexes where more than one flat or shops are located 2[with permanent physical segregation], more than one service shall be given. ----------------------------------------------------------------------------------------------------------- 4[Explanation:- For the removal of doubts, the expression “other compliances” occurring in the Explanation to section 43(1) of the Act as reproduced in sub-regulation (1) above, shall include the following, namely:- (a) the compliance by the intending consumer of other laws of the State of Tamil Nadu relating to the obtaining of permit or approval or sanction or consent from the appropriate authorities as mentioned in such laws in regard to construction, alteration or repairs to buildings or establishment of new industries or factories or other establishments for which supply of electricity is required by such intending consumer; (b) the compliance by the intending consumer of the provisions contained in sub regulations (4), (11) and (12) above; (c) the compliance by the intending consumer of any decree or order or judgment of any civil court in regard to the supply of electricity or other requirements mentioned in such decree or order or judgment.]

Query No 242 Name A.VELU Query Date 14/07/2009 Regulation No TNEB

Section NoQuery I have a shop at Vadugapatti Pnachayat, Near viralimalai(via),Pudukkottai(dt).In that shop i

have eb connection, the connection no. is sc-84. the shop was rented to a person who was vacated 6 months before. now te shop is vacant. but i am paying Minimum rent for the connection. the power meter is running in good condition. suddenly the EB dept. stated that the meter is not running while it is properly running and asked me to pay audit charge rs.8344. i dont know on what basis they asked me to pay audit charge since, last six month i paid minimum charge and the meter is running. pl. clarify and take necessary action. now the connection is disconnected. pl. help me in this regard a.velu

Reply Date 31/07/2009 Reply With reference to your query cited above, the following are stated. Your

Message kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is related to Distribution Licensee’s(TNEB’s) consumer service related matters, you are advised to approach the concerned circle level Consumer Grievance Redressal Forum(CGRF) of your area functioning in the following address. The Chairman, (Superintending Engineer), Consumer Grievance Redressal Forum, Pudkottai EDC, Post box No. 30, Near old Bus stand, Tamil Nadu Electricity Board, 3074 East Main Road, Pudukottai 622 001. Phone – 04322 – 221853 E mail - [email protected]

Query No 243 Name Ramesh Kumar Query Date 16/07/2009 Regulation NoSection NoQuery Respected Sir, Please let me know the following..... 1. Can an individual be

permitted to set up a wind mill and utilise the energy generated to his own company. 2. If yes is it necessary for the person to have license in the name of the company or can he have it in his name or partners.. 3.If the wind mill set up was in other district, can the energy generated be surrenderd to the local distict and can it be adjusted in the district where we have the company ? 4. what would be the lease or license period for setting up the wind mill. 5. Please suggest us with contact information to whom we can discuss elobarately about this. Thanking you Regards Ramesh


Reply Message

With reference to your query cited above, item-wise replies are given as below. 1) Yes. 2) As per Section 7 of Electricity Act-2003, no license is required for setting up a generating station which includes captive generating plant also. 3) Through the process of wheeling, you may adjust the units generated against your consumption in a different area by duly paying the wheeling charges. 4) You may refer Commission’s Tariff Order No 1 of 2009 dt 20.03.2009 on Wind Energy which will be available in the website www.tnerc.gov.in by selecting the following menus. Main menu : Orders Sub menu : Tariff orders 5) For further details, you may approach Chief Engineer/NCES, TNEB,Chennai-2.

Query No 244 Name Puneeth Query Date 19/07/2009 Regulation

NoSection NoQuery Sir, What is the staffing norms for thermal power stations? Reply Date 31/07/2009 Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is related to Tamil Nadu Electricity Board(TNEB), you are advised to approach TNEB.

Query No 245 Name vishnuprabha Query Date 21/07/2009 Regulation NoSection NoQuery hi, can you please send me the procedure and the fee details for changing my

property electricity name. it is still in the previous owner's name. i have already changed my property tax name to our name. Thanks Vishnuprabha


Reply Message

With reference to your query cited above, the following are stated. 1) The procedure for name transfer as stipulated under Regulation 5(7) of Supply Code is reproduced as below. “ Regulation 5(7)-Name Transfer charge 1[(i)] Every application for transfer of name consequent to the death of the consumer shall be in Form (1) 2[in Appendix to this code] accompanied by: (a) Legal heirship certificate from the Tahsildar concerned or proof of ownership such as local body tax receipts ( latest) (b) No objection certificate from other legal heirs, if any, (or) an indemnity bond in Form (3) in Appendix to this Code on non-judicial stamp paper for a value of Rs.80/- and a sworn-in affidavit and authenticated by a Notary Public or by a gazetted officer to show the status of other legal heirs. (c) Fresh application with fee to be specified by the Commission and agreement form. 3[(ii)] Every application for transfer of name, in other cases, shall be in Forms (1) and (2) in Appendix to this Code accompanied by- (a) The document supporting the transfer with an undertaking in Form (4) in Appendix to this Code (b) Consent letter from the consumer for the transfer of the Security Deposit 4[if it is not included in the document supporting the transfer]. Where no such consent letter can be produced, the applicant shall pay fresh Security Deposit. (c) Fresh application with fee to be specified by the Commission and agreement form. Explanation: The name transfer is effected

only for such services which are not under disconnection. ” 2) The charges for name transfer of service for HT and LT service connections as per order on Non-tariff related Miscellaneous charges dated 31.08.2004( Statement 7 in Chapter 4) are given as below. a. HT service connection…………… Rs.2000/- b. LT service connection……………. Rs.200/- 3) For name transfer of service, you are advised to approach the concerned section officer(Assistant Engineer/Junior Engineer-I Grade) of your area.

Query No 246 Name M/s Utkal Investments Limited Query Date 23/07/2009

Regulation No Order No 3 dated 15.

Section No 9.5 pg no 89 to 91

Query We are belonging to Group -1 category.We have PPA with TNBC for providing wind energy. As per orderno 3 dated 15.05.2006 the rate of pruchase of wind power was revised @ Rs 2.75 per unit for group-1.Further vide circular memo mo CE/NCES/SE/EE/WPP/AEE2/TNERC ORDER/D.657/2007 DATED 22.08.2007 rate may be implemented immediately and the arreears for the period from 15.05.2006 may be paid accordingly. since the Company is receiving the payment till date on the rate Rs 2.70 per unit.Moreover, no arrear was also paid to the company w.r.f. 15.05.2006. Therefore, it is requeested to kindly look up the matter and release the arreas amount due to the Company accordingly. Secondly,As per order No 5 which is amended to order no 3 the rate was revised from Rs 2.75 per unit to Rs 2.76 per unit. Kindly clarify the same also. It is once again requested to kindly resolve the matter at the earliest possible pls. Thanking you in appreciation. Best regards, CS.Ritu Bhatia Asst. Company Secretary M/s Utkal Investments Limited July 23,2009


Reply Message

With reference to your query cited above, it is informed as follows. 1) Incase of dispute with TNEB in connection with non-implementation of Tariff Order No.3 dated 15.05.2006, you may file a Dispute Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-

2004 issued by the commission. The above regulation are available in the Commission’s website www.tnerc.gov.in. 2) Wind energy tariff as per Order No.3 dated 15.05.2006 is Rs.2.75 only. Rs.2.76 as noted in the Order No.5 dated 18.05.2006 mentioned by you is for calculation purpose only.

Query No 247 Name R.Rajasekar Query Date 24/07/2009

Regulation NoSection NoQuery I would like to start a Coal based Independent power plant. Kindly

advise me on the procedures to be adopted. Reply Date 25/08/2009

Reply Message

Commission is not an advisory authority. You may have to contact a consultancy firm and also approach Chief Engineer/projects, Tamil Nadu Electricity Board, Chennai-2 in this regard.

Query No 248 Name J.Prabhakaran Query Date 26/07/2009

Regulation No tariff order in forc

Section NoQuery pl. clarify the maximum load allowed for power loom services of

10 HP is inclusive or exclusive of lighting load.


Reply Message

As per Clauses 7 & 8 of Tariff Schedules of the Commission’s Tariff Order dated 15.03.2003, the connected load under LT Tariff III-A(1) & III-A(2) shall not exceed 10 H.P.(i.e., 7.5 kW) which includes lighting load also.

Query No 249 Name Sr. ACCOUNTS OFFICER Query Date 28/07/2009 Regulation NoSection No

Query Please clarify whether Current Consumption deposit may be replaced by Bank Guarantee.


With reference to your query cited above, it is informed as follows. 1) As per Regulation 5(1) of Distribution Code all applicants for supply of electricity shall pay initial Security Deposit, before availing of the supply, in Cash /Demand draft at the rate fixed by the Commission from time to time. 2) Further as per Regulation 5(5)(i) of Supply Code, the adequacy of security deposit may be reviewed and refixed once in a year in case of HT consumers and once in every two years in case of LT consumers taking into account the interest due for credit. Such reviews shall be made in the month of April / May .The rate of interest on the security deposit shall be on the basis of the Commission’s directive to the Licensees in this regard. The Bank Guarantee is not replaced for the CC deposit. The above informations are self explanatory to your query.

Query No 250 Name Suresh Kumar Query Date 31/07/2009 Regulation NoSection No

Query 1. What is the wheeling charges to be paid by captive power genartion plants(CPP) to TNEB in Tamil nadu. 2. Whether the wheeling charges are fixed or will vary depending of the capacity of CPP. 3. What is the normal transmission loss % for CPP's. 4. Is there any demand charges to be paid

by CPP to TNEB like Rs.300/KVA or it is to be paid by the captive power consumer. 5. What is the methodology for calculate saleable energy units for CPP generating 2*150MW.


Referring to your query, item-wise reply is given below. 1) As per Order No.2, dated 15.05.2006, wheeling charges for fossil fuel based Captive Power Plant(CPP) is 14.74 paise/unit. As per Order No.1 to 3 of 2009, the wheeling and transmission charges including line losses for wind, biomass and co-generation is at 5% uniformly for captive use and third party sale in case of HT / EHT consumption and 7.5% for LT consumers. 2) Wheeling charge is for units wheeled and not for capacity of CPP. 3) For queries 3, 4 & 5, you may refer Commission’s Order No.2, dated 15.05.2006 on Transmission & Wheeling charges, which will be available in the website www.tnerc.gov.in by selecting the following menus. Main menu : Orders Sub menu : Tariff orders

Query No 251 Name N.V.Ranganayakalu Query Date 01/08/2009 Regulation NoSection NoQuery I am the President for South Chennai District Exnora. We have been

asking the concerned official at Kottur (Taramani Sub station) to bring down the cables in underground system from overhead so that the power disruption/trip off will not be there. Even though the TNEB has sanctioned this work order from the year 2008 still the work is yet to be started for reasons not known. Can you pl. reveal the status whether this project will start during August 2009.


With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is related to Distribution Licensee’s(TNEB’s) consumer service related matters, you are advised to approach the concerned circle level Consumer Grievance Redressal Forum(CGRF) of your area functioning in the following address. The Chairman, (Superintending Engineer) Consumer Grievance Redressal Forum, Chennai EDC/South Tamil Nadu Electricity Board, 110-KV SS Complex, Anna Main Road, K.K. Nagar, Chennai - 600 078. Phone – 044 – 24715121 E mail - [email protected]

Query No 252

Name T T Limited Query Date 06/08/2009 Regulation No DRP No.9 of 2009

Section NoQuery Respected sir, Kindly furnish the case position of DRP No.9 of 2009

please Reply Date 28/08/2009 Reply Message

With reference to your query cited above, the following are stated. 1) All the cases posted for hearing will appear in the cause list, which is available in our website www.tnerc.gov.in under main menu: Cases and sub menu: Hearing schedule. 2) If your petition(case) is not appearing, it is supposed to be under the consideration of the Commission or reserved for orders. 3) For any other details, you may have to give a petition under RTI Act with the required fee.

Query No 253 Name mitesh patel Query Date 08/08/2009 Regulation No non replacement of m

Section NoQuery Paid for burnt out of energy meter 100-120 amps 10 months now not

replaced, paying more than the consumption Reply Date 28/08/2009 Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is related to Distribution Licensee’s(TNEB’s) consumer service related matters, you are advised to approach the concerned circle level Consumer Grievance Redressal Forum(CGRF) of your area functioning in the following address. The Chairman, (Superintending Engineer), Consumer Grievance Redressal Forum, Chennai EDC/ Central, Tamil Nadu Electricity Board, MGR Salai, 110/33/11KV Valluvar Kottam SS Complex, Nungambakkam, Chennai - 600034 Phone – 044 –28224423 E mail - [email protected]

Query No 254 Name JAIKUMAR

Query Date 11/08/2009 Regulation NoSection No

Query Replacement of energy meter: 1 How many days will it take to replace a burnt out meter after paying the necessary charges 2 If the meter is not supplied in the stipulated period what is the penalty that TNEB has to pay CONSMER


With reference to your query cited above, the following are stated. 1) The extract of Regulation 11 of Regulations for TamilNadu Electricity Distribution Standards of Performance Regulations-2004 on “Replacement of Meter” is reproduced as below. “Wherever the Licensees receive complaints or the Licensee found during inspection / meter reading, that the meter in a service connection is not correct or defective or burnt, the Licensee shall replace the meter after collecting the charges as applicable and within 30 days.” 2) If the licensee (TNEB) fails to meet the above performance standards, the affected consumer is entitled for compensation @ Rs.100/- for each day of delay subject to a maximum of Rs.1000/- as per Regulation 21 of Regulations for Tamil Nadu Electricity Distribution Standards of Performance Regulations-2004 on “Compensation”.

Query No 255 Name K.Karthik Query Date 16/08/2009 Regulation No

Section No

Query Dear Sir, 1. Our allocated MD is 488kw 2. We have been provided with 5 slot new version meter on 30.7.2009 3. on 13.8.2009 at 6.15pm our area AD has taken the reading and it was found that MD was increased in more than 5 percentage slot 2(48 KW) & slot 3(148KW) so they have issued notice for not to use power more than 5 percentage of allocated MD for next 48 hours for Lighting Load and water pump and they have reset the meter to ZERO. 4. On 13.8.2009 at 6.30pm we have taken the reading and meter is showing 52kw with only Lighting Load it is exceeding 5 percent of the allocated MD. So we have informed our AD & AE immediately. They told there no provision in TNEB rule to recheck again. 5. On 14.8.2009 we also have give one letter to our AD & DE(EE) for again increase in demand(MD) 6. On 15.8.2009 at 7.30 pm our AD & AE came and took the reading and they issued notice not use power for more than 5 Percentage of the allocated demand another 48 hours .We have explained the fact to them that without using any machinery during that period MD has raised to 52 KW demand if there is 10 percent loss also there must be unit consumption of 40 unit per Hour total of three hours in slot 2 6 pm

to 9 pm there should be 120 units but instead of that only 16 units for three hours has been recorded. If situation is like this the HT consumer like us cannot run the industry only we will be getting the notice for every 48 hours continously. So we request you to kindly increase the 5 percent of allocated load to 15 percent of the sanctioned load.


Reply Message

With reference to your query cited above, the following are stated. 1) Load restriction and control measures and its monitoring are done by TNEB as approved by Government of Tamil Nadu as per Regulation 38 of Tamil Nadu Electricity Distribution Code-2004. 2) Commission fixes only the charges for exceeding demand and energy quota based on the petition filed by TNEB. 3) Further it is informed that your query is related to Distribution Licensee’s(TNEB) service related matters. Hence, you are advised to approach the concerned section Office in the Distribution Licensee. If you have exhausted all the provisions, then you may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

Query No 256 Name jaikumar Query Date 21/08/2009 Regulation NoSection NoQuery MY query no 253, 254 not answered pls reply as soon as possible Reply Date 12/09/2009 Reply Message

With reference to your query cited above, the following are stated. 1) Reply to your query no.253 dt.08.08.09 has already been hosted in the website on 27.08.2009. 2) Reply to your query no.254 dt.11.08.09 will be hosted in the website during this week.

Query No 257 Name Subash Chandru R Query Date 21/08/2009

Regulation No

Section NoQuery Sir, We would need the following clarifiactions on the ongoing

peak hour restrictions from TNEB for HT industrial consumers. 01. Is the demand and units consumption penality as stated in TNEB notices for power consumption during restricted peak hours approved by TNREC? 02. If it is approved what and how much are the penalities? What is the rescticted peak hour timing? 03. If it is not approved yet, when is TNREC likely to approve? How much is it likely to be? We need these clarifications for planning our production.


Reply Message

With reference to your query, it is informed that Commission have passed order on the petition (M.P.NO.42/2008 DT.28.11.2008) in the matter of Restriction and Control of power supply and levy of excess demand charges and energy charges. For detailed order, you may visit the Commission’s website:www.tnerc.gov.in by selecting the following menus. Main menu : Cases Sub-menu : Orders(2008 Orders)

Query No 258 Name sn .bhatt Query Date 24/08/2009

Regulation NoSection NoQuery Vijayakumar is doing costruction activity welding etc for his flat

with out any permission from TNEB PLS TAKE ACTION Reply Date 12/09/2009

Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is related to Distribution Licensee’s(TNEB’s) consumer service related matters, you are advised to approach the concerned circle

level Consumer Grievance Redressal Forum(CGRF) of your area functioning in the following address. The Chairman, (Superintending Engineer) Consumer Grievance Redressal Forum, Chennai EDC/ Central, Tamil Nadu Electricity Board, MGR Salai, 110/33/11KV Valluvar Kottam SS Complex, Nungambakkam, Chennai - 600034 Phone – 044 –28224423 E mail - [email protected]

Query No 259 Name Bharati.M Query Date 26/08/2009 Regulation NoSection NoQuery Sir, please send reply for my query as follows . 1.Who will maintain interfacing

line between private power generating plant and TNEB grid?


Reply Message

With reference to your query, it is informed that the State Transmission Utility(STU) (at present TNEB) or the Distribution Licensee, depending on the jurisdiction for the respective voltage of injection will maintain interfacing line between private power generating plant and TNEB grid.

Query No 260 Name N.SRINIVASAN Query Date 26/08/2009 Regulation NoSection NoQuery Sir We would like to know for new LT service connection the cost of TNEB

estimation for bringing line to consumer premise is to be paid by whom.Either consumer or TNEB Please reply. Regards N.SRINIVASAN


Reply to your query is available in Regulation 44 of Tamil Nadu Electricity Distribution Code. You may visit our website www.tnerc.gov.in to refer Regulation 44 of Tamil Nadu Electricity Distribution Code by selecting the following menus. Main menu: Regulations Sub menu: Distribution Code

Query No 261 Name Bharathi Query Date 29/08/2009

Regulation NoSection NoQuery Reminder to reply my query no.259 Reply Date 23/09/2009 Reply Message

Reply to your query no.259 has already been posted in our reply column on 11.09.2009.

Query No 262 Name k.srinivasan Query Date 29/08/2009 Regulation No -

Section No - Query please classify landary ( ironing )purpose which tariff to be applied Reply Date 23/09/2009 Reply Message

Referring to your query cited above, I am directed to say that as per Commission’s T.O. No.1-106, dated 28.09.2007, laundry units with connected load less than 10 HP comes under LT Tariff III A(1). For detailed order, you may visit our website:www.tnerc.gov.in by selecting the following menus. Main menu : Orders Sub menu : Tariff orders.

Query No 263 Name R.Sundaram Query Date 02/09/2009

Regulation NoSection NoQuery We have put up 27 windmill in early 1995 and all our windmill are

in old agreement and we have not opted for Open Acess Agreement. Consequent to power cut imposed by TNEB we are unable to utlise the power in Peak Hours as such we left 46000 units at the end of the year 31.03.2009. We understand from our local TNEB office it will be lapsed as per the agreement. In this

connection please refer your case MP 6 26.08.2009 f Tamilnadu Spinning Mills association with TNEB where it was stated by the TNEB in their contention that the unutilised unit can be encashed upto 75% of the unit. It has not stated that this will be applicable only for Open access agreement. Hence please clarify whether all the wind mill power producers are eligible for encashment or only the producers who opt for Open Access Agreement are eligible for this considering the unutilised units on account of power cut. Please clarify. Thanks and regards R.Sundaram Fenner (India) Limited Madurai


Reply Message

Referring to your query cited above, I am directed to say that this is an issue to be looked into with respect to the terms and conditions you have entered into with TNEB. As indicated in your letter, we will not clarify the contention of a petitioner or respondent in a petition before the Commission. In case, you have a dispute with TNEB, you may file as a generator of electricity, a Dispute Resolution Petition inline with the “Conduct of Business Regulation-2004” read with Fees and Fine Regulation-2004 issued by the commission. The above regulation are available in the Commission’s website www.tnerc.gov.in.

**********Query No 264 Name KARTHIKEYAN S Query Date 09/09/2009 Regulation NoSection NoQuery Whether the connected load of 10 hp for classification to

IIIA1 tariff is inclusive of lighting load or exclusive of lighting load


As per Clauses 7 & 8 of Tariff Schedules of the Commission’s Tariff Order dated 15.03.2003, the

connected load under LT Tariff III-A(1) & III-A(2) shall not exceed 10 H.P.(i.e., 7.5 kW) which includes lighting load also.

Query No 265 Name sheik dawood Query Date 10/09/2009

Regulation NoSection NoQuery petition date 23-06 no-93/09 name- sheik dawood when is the

hearing kindly inform us to this email address thank you Reply Date 23/09/2009

Reply Message

Referring to your query, I am directed to say that hearing schedule are posted in our website:www.tnerc.gov.in. You may refer them by selecting the following menus. Main menu : Cases Sub menu : Hearing schedule

Query No 266 Name S Dorai Raj Query Date 14/09/2009 Regulation No TNERC/SC/7/1 dt 21-0

Section No (5)(iii) Query TNEB has not advised me despite my specific request the amount of the Security

Deposit with accrued interest in my account as on 01-04-2009 nor has TNEB taken any steps to refund the excess amount. Is there any justification for not doing so?


With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the

Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is related to Distribution Licensee’s(TNEB’s) consumer service related matters, you are advised to approach the concerned circle level Consumer Grievance Redressal Forum(CGRF) of your area functioning in the following address. The Chairman, (Superintending Engineer) Consumer Grievance Redressal Forum, Madurai EDC, Tamil Nadu Electricity Board, Madurai 625 007 Phone – 0452 – 2537754 E mail - [email protected]

Query No 267 Name A.PONNUSAMY Query Date 15/09/2009 Regulation NoSection NoQuery Sir, This is A.ponnusamy from kodumanal and my home service no is 169.Now i

have problem in our meter board,it was damaged.I give complaint one month before to TNEB IYAMPALAYAM subdivision which comes from chennimalai division,and also I paid for board replacement charge.But they do not attand my complaint until till date.Please kindly help to me and araange for do it as early as possiple. Thanking You BY, A.PONNUSAMY


With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is related to Distribution Licensee’s(TNEB’s) consumer service related matters, you are advised to approach the concerned circle level Consumer Grievance Redressal Forum(CGRF) of your area functioning in the following address. The Chairman, (Superintending Engineer) Consumer Grievance Redressal Forum, Erode EDC, Tamil Nadu Electricity Board, 949 E.V.N. Road, Erode 638 009 Phone – 0424 – 2217245 E mail - [email protected]

Query No 268 Name dharmalingam Query Date 15/09/2009 Regulation NoSection NoQuery how to claim windmill banked energy as on 31.03.2009? as per

agreement eligible to claim 75% of the banked energy Reply 20/10/2009

DateReply Message

With reference to your query, it is informed as follows. You may approach the licensee(TNEB) to claim the windmill banked energy as per the agreement between you and TNEB

Query No 269 Name samdani Query Date 15/09/2009

Regulation NoSection NoQuery if the landlord wants to disconnect the service connections of

house which is occupied by the tenant, on what circumstances the said service connection can be disconnected or cannot be disconnected by TNEB authorities? act particulars may be pointed out as per TNERC.


Reply Message

Referring to your query, the extract of provisions relating to disconnection of service connection as specified in the Supply Code and also in the Distribution Code is reproduced as below. SUPPLY CODE 1) Regulation 5. MISCELLANEOUS CHARGES (5) Additional Security Deposit --------------------------------------------------------------------------------------------------- iv) If available deposit is less than the revised Security deposit, the balance shall be collected as Additional Security deposit either through a separate notice or by a distinct entry in the consumer meter card for LT services. Thirty days notice period shall be allowed for the payment. If the payment is not received within the above period of thirty days, the service is liable for disconnection. 2) Regulation 6. MINIMUM CHARGES The consumer shall pay to the Licensee minimum charges in respect of every connection. The minimum monthly charges are payable even when no electricity was consumed or supply disconnected by orders of Court or when the price of electricity supplied is less than the minimum charges. 3) Regulation 10. INACCESSIBILITY OF METER FOR READING. --------------------------------------------------------------------------------------------------- (2) If, on the next occasion, the meter is accessible for reading, the consumer will be charged for the actual consumption less the amount already charged, subject to the minimum

monthly charges for both the periods. If, on the other hand, the meter remains inaccessible on the second occasion also, the consumer will be served with a 48 hours notice to open his premises at a fixed time and date to enable an employee of the Licensee to read the meter. If the meter is now made accessible for reading, the consumer will be charged the actual consumption less the provisional amount charged and paid for the first period of inaccessibility subject to the minimum monthly charges for both the periods. If the meter remains inaccessible even after the 48 hours notice, the supply to the premises will be disconnected and for that period also provisional amount as in the case of previous occasion will be charged. --------------------------------------------------------------------------------------------------- (4) When a High Tension consumer leaves his installation connected to the Licensee’s mains but makes the meter inaccessible for reading by the employees of the Licensee, the employees of the Licensee will serve the consumer with a 48 hours notice to open his premises for reading of the meter at a fixed time. If the meter is now made available for reading, the readings will be taken. If the meter remains inaccessible even after the 48 hours notice, the supply to the premises will be disconnected and the consumer will be charged provisionally on the basis of the amount charged for the previous month. If the meter is made accessible subsequent to the disconnection, the consumer will be charged the actual consumption less the provisional amount charged subject to minimum monthly charges. All reconnections shall attract reconnection charges over and above the other charges as are applicable. 4) Regulation 14. DUE DATES AND NOTICE PERIODS (1) The Licensee shall provide the following minimum days with regard to due dates, notice period for payment of tariff related electricity charges: (a) For LT Services, the due date shall be not less than 5 days from the date of entry in the consumer meter card. 15 days clear notice period shall be allowed prior to disconnection for non-payment. Belated payment surcharge shall not be levied for LT services during the notice period. --------------------------------------------------------------------------------------------------- (5) If the amount of any bill remains unpaid beyond the period specified, the Licensee may also, without prejudice to any of its rights under the agreement entered into by the consumer with the Licensee, order supply of electricity to the consumer to be discontinued forthwith without further notice and keep the service connection disconnected until full payment for all obligations pending and the charge for the work of disconnection and reconnection has been paid. Such discontinuance of supply of electricity shall not relieve the consumer of his liability to pay the minimum monthly charges nor shall such discontinuance affect any right, claim, demand or power which may have accrued to the Licensee hereunder. 5)

Regulation 21. DISCONNECTION OF SUPPLY Section 56 of the Act with regard to disconnection of supply in default of payment reads as follows : “(1).Where any person neglects to pay any charge for electricity or any sum other than a charge for electricity due from him to a Licensee or the generating company in respect of supply, transmission or distribution or wheeling of electricity to him, the Licensee or the generating company may, after giving not less than fifteen clear days notice in writing, to such person and without prejudice to his rights to recover such charge or other sum by suit, cut off the supply of electricity and for that purpose cut or disconnect any electric supply line or other works being the property of such Licensee or the generating company through which electricity may have been supplied, transmitted, distributed or wheeled and may discontinue the supply until such charge or other sum, together with any expenses incurred by him in cutting off and reconnecting the supply, are paid, but no longer: Provided that the supply of electricity shall not be cut off if such person deposits, under protest,-- a) an amount equal to the sum claimed from him, or b) the electricity charges due from him for each month calculated on the basis of average charge for electricity paid by him during the preceding six months. whichever is less, pending disposal of any dispute between him and the Licensee. (2). Notwithstanding anything contained in any other law for the time being in force, no sum due from any consumer, under this section shall be recoverable after the period of two years from the date when such sum became first due unless such sum has been shown continuously as recoverable as arrears of charges for electricity supplied and the Licensee shall not cut off the supply of the electricity.” The provision of the Act as in sub section (1) above are in addition to and not in derogation of any other law for the time being in force. Accordingly the Licensee shall be entitled to disconnect the supply of electricity subject to the provisions of Water (Prevention and Control of Pollution) Act 1974, Air (Prevention and control of pollution) Act 1981 and Environment (Protection) Act 1986 etc., DISTRIBUTION CODE 6) Regulation 27. REQUISITIONS FOR SUPPLY OF ENERGY:- --------------------------------------------------------------------------------------------------- (12) 1[Supply shall be given in poromboke land on production of- (i) No Objection certificate obtained from the Officer (not below the rank of Deputy Tahsildar) or (ii) Where such No Objection Certificate could not be produced by the applicant for service connection the following undertaking shall be furnished:- (1) "I am aware that I am liable to be evicted and for supply disconnection at any time if the lands are required by the Government and / or any dispute arises at a later date and that electricity supply given in this regard will not confer any claim on ownership of the land. (2) I am aware that the above undertaking

shall not confer permanent and full right to the ownership of the land.] 7) 30. CONSUMER’S INSTALLATION:- --------------------------------------------------------------------------------------------------- (15) (3). The use of phase shifters (to operate the three phase motors during two phasing by the Licensee) in respect of Agricultural services by the consumers is prohibited. Failure to restrict within these limits and also to comply with the above requirements will render the service connection liable for disconnection. 8) Regulation 32. LICENSEE’S SUPPLY MAINS AND EQUIPMENTS:- --------------------------------------------------------------------------------------------------- (3) The consumer shall not interfere in any manner with the property of the Licensee and shall be fully responsible for the safety of the property of the Licensee in the consumer’s premises. In the event of any loss or damage caused to Licensee’s property by any act, neglect or default of the consumer, his/her servants or persons employed by him or due to any reason other than force majeure conditions the consumer shall compensate the Licensee for the cost of necessary repairs or replacements as may be indicated by the Engineer, within thirty days of issue of the bill in this behalf. Non-payment of such bill by the consumer shall entail disconnection of supply under Section 56 of the Act.

Query No 271 Name ACCOUNTS OFFICER Query Date 16/09/2009

Regulation No tariff conversion

Section NoQuery 1.what are the important conditions for availing industrial tariff by an

industrial concern ? 2.please clarify whether industrial tariff is applicable

only for manufacturing industries. 3.which category of tariff is applicable for railways,radio stations,TV stations


With reference to your query, itemwise replies are furnished as below. Infact, you should have referred to Tariff order dated 15.03.03 which is available in our website:www.tnerc.gov.in. Reply-1: - The general provision applicable for High Tension supply as stipulated in Commission’s Tariff Order dated 15.03.2003 is reproduced which is self explanatory. i.) Any High Tension Supply involving a sanctioned demand above 5000 KVA plus 2 percent marginal adjustment shall be given supply only at 33 KV, if available in the area or at EHT voltage, ii.) In the case of existing High Tension Consumers whose sanctioned demand exceeds 5000 KVA and who do not avail supply at the voltage indicated in item (i) they shall be charged an extra levy of ten paise per KWH over and above the normal tariff, for the entire energy consumed. This extra levy is applicable to all categories of HT consumers till they avail supply at the specified voltage iii.) Power Factor / Low factor surcharge:- In respect of High Tension Service connections, the average power factor of the consumers installation shall not be less than 0.90. Where the average power factor of High Tension service connection is less than the stipulated limit of 0.90, the following compensation charges will be levied. Below 0.90 lag and up to 0.85 One percent of the current consumption charges for every reduction of 0.01 in power factor from 0.9 Below 0.85 to 0.75 One and half per cent of the current consumption charges for every reduction of 0.01 in power factor from 0.90 Below 0.75 Two per cent of the current consumption charges for every reduction of 0.01 in power factor from 0.90 iv.) Incentive for High Power Factor : Wherever the power factor of HT services exceeds above 0.95, a Power Factor rebate at 0.5% of the amount of current consumption charges for every increase of 0.01 in PF above 0.95 shall be allowed. Note: Current consumption charges include the charges of recorded demand and the energy charges at notified tariff rate excluding concessions, if any. v.) Billable Demand: In case of two part tariffs, maximum Demand Charges for any month will be levied on the KVA demand actually recorded in that month or 90% of the sanctioned demand whichever is higher. vi.) In the case of supply under HT Tariff IA, II A, and III, the use of electricity for bonafide purpose of lighting, heating and power loads in the residential quarters within the premises shall be metered separately by the consumers taking HT supply and paid to the Board at LT Tariff II A. The units shall be deducted from the total number of units registered in the main meter of HT supply for billing purposes. Reply-2 :- HT Tariff 1-A is applicable to all the industrial establishments and registered factories which includes tea estates, textiles, fertilizers, steel plant , heavy water plant, chemical plants, software industries, maintenance, training and service institutions. From now on, this tariff is also applicable to Railway traction. In view of the merger of existing tariff of Railway Traction I-B with that of I-A tariff, the HT tariff category I-B is abolished. Reply-3 :- The tariff for Railways(office), Radio stations and TV stations is under LT tariff V. This tariff is applicable to all Commercial establishments and consumers not covered in I-A, I-B, I-C,II-A, II-B, II-C, III-A(1), III-A(2), III-B, and IV.

Query No 272 Name DHINAKARAN.P Query Date 16/09/2009

Regulation NoSection NoQuery whether LT commercial Service connections may be

effected in porampoku lands or not , what are all document s necessary to get SCS IN kulathu porampoku


Reply Message

With reference to your query cited above, the extract of sub-regulation (12) of regulation 27 of Distribution Code is reproduced below which is elf explanatory. “Supply shall be given in poromboke land on production of- (i) No Objection certificate obtained from the Officer (not below the rank of Deputy Tahsildar) or (ii) Where such No Objection Certificate could not be produced by the applicant for service connection the following undertaking shall be furnished:- (1) "I am aware that I am liable to be evicted and for supply disconnection at any time if the lands are required by the Government and / or any dispute arises at a later date and that electricity supply given in this regard will not confer any claim on ownership of the land. (2) I am aware that the above undertaking shall not confer permanent and full right to the ownership of the land. ”

Query No 273 Name sampath.R Query Date 17/09/2009 Regulation NoSection NoQuery Dear Sir, There is a company called, sucess apparels private

limited which is put up at kundrathur. They seems to be getting extra consumption of power illegaly by giving money local electricity board.This i believe they had done in the month of january or prior to that. I do not know how far they are

managing consumption of power as of now. In case if they use excess of power, I request you to stop that, so that it will not affect public. They used to give money to local electicity board, for that illegally. please stop these nonsenses if still is happening. Company phone no:24780842/841 I request you to keep this information as confidential With Thanks&Regards, sampath.R


With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is related theft of power, you may file your petition to Chairman/TNEB.

Query No 274 Name mahendiran Query Date 20/09/2009 Regulation NoSection NoQuery registration fee for agi and other lt RS 50 or 500 Reply Date 20/10/2009 Reply Message

With reference to your query cited above, it is informed that as per the Order dated 31.08.2004 on Non-tariff related Miscellaneous Charges, the registration charge for Agriculture service connection is Rs.50/-.

Query No 275 Name v.sivanantham Query Date 21/09/2009 Regulation NoSection NoQuery We like to know the power purchase rates for the solar thermal for 1.5MW plant.We are

proposing to set up in Ramanathapuram. Reply Date 20/10/2009 Reply With reference to your query cited above, it is informed as follows. Commission

Message in its amending Order No. 6-1 dated 22.09.2009, fixed a tariff of Rs.4.50 per kWh as purchase rate for procurement of power by the distribution licensee from the solar photovoltaic and solar thermal power generation plants. This is over and above the tariff subsidy from MNRE. For detailed order, you may visit the Commission’s website:www.tnerc.gov.in by selecting the following menus. Main menu : Orders & Acts Sub menu : Tariff orders

Query No 276 Name Thangasamy Mills Query Date 21/09/2009 Regulation No 1

Section No 1 Query To Thiru. The Chairman Avl, Tamil Nadu Electricity Regulatory Commission,

No:19A, Rukmini Lakshmipathy Salai, Egmore, Chennai - 8. Respected Sir, Sub: TNEB- Restriction and control measures - 5% of permitted demand allotted us Peak Hour demand. In sufficient to maintain security lighting purpose. Prayer to enhance Peak Hour Quota - reg. We are small scale spinners of Open End (OE) Yarm and having a sanctioned demand of 201 KVA only. 80% demand quota fixed for our unit is 143.36 KVA Out of this 5% of demand is fixed us for Peak Hour demand i.e. 7.168 + 5 KVA for transformer loss. But in Peak Hour our transformer consumes 11.5 to 12.5 KVA on no load condition. Our Transformer capacity is 500 KVA. Including LT cable loss it leads to 13.5 KVA. In this situation we are not able to burn a single tube light for our security purpose during Peak Hours. Our OE Mills suffered Three times lo out of our unit on 04.08.2009, 12.08.2009 and 17.09.2009 for exceeding the Peak Hour Quota means 2 KVA, 4 KVA. Due to this we are imposed with double punishment for a single violation i.e. penal levy for the excess Quota and 48 Hours log out of our Industry. In the mean time the LTCT Services having more than Two connection and connected load of 150 KVA having no restriction on demand Energy and run their unit in even Peak Hours Successfully. We request your good selves please consider the difficulties of our Industry and pray order to TNEB to enhance the Peak Hour Quota and help us to come out from darkness and light a better in Night Peak Hours Please. Thanking You,


With reference to your query cited above, it is informed as follows. Load restriction and control measures including peak hour restrictions on energy and demand have been imposed by TNEB. You may approach TNEB for the issues raised.

Query No 277 Name S.Baalaaji Query Date 23/09/2009 Regulation NoSection No

Query I want to get a new E.B.connection to my newly constructed house. The House Tax Assessment process is in progress. But E.B. authorised told me only after production of house tax receipt, the new domestic connection will be given. It is against law. Please intervene and save the public and enforce the law. The acts of E.B.officials are illegal and against law.


Referring to your query, please be informed as follows. 1) Apparently, the insistence of TNEB to produce House Tax Receipt seems to be not warranted, 2) In any case, this being a service related matter, you may represent this to the concerned circle level Consumer Grievance Redressal Forum(CGRF) of your area functioning in the following address. The Chairman, Consumer Grievance Redressal Forum, Thanjavuri EDC, Tamil Nadu Electricity Board, No.1 Vallam Road, Thanjavur 613 007 Phone – 04362 – 230661 E mail - [email protected]

Query No 278 Name gunasekar Query Date 23/09/2009 Regulation No tneb_2279

Section No tneb_2279 Query low voltage complaint date of registration in tneb 30 jun 2009. complaint status

in progress.HOW long time to attend consumer complaint Is there any provision to discuss for the complaint.Charge if any to register the complaint to tnerc please intimate to me thanking you sir


With reference to your query cited above, it is informed as follows. As per regulation 15 of Regulations on Tamil nadu Electricity Distribution Standards of Performance Regulations, the voltage complaints shall be attended to within 48 hours if no system upgradation is required. Wherever system upgradation is required to improve the status it shall be attended to within 180 days. Further it is also informed that for Distribution Licensee’s(TNEB) service related matters, you are advised to approach the concerned section Office in the Distributions Licensee. If the consumer has exhausted all the provisions, then they may approach the concerned Circle level Consumer Grievance Redressal Forum(CGRF).

Query No 280 Name Bharathi.M Query Date 27/09/2009 Regulation

NoSection NoQuery With reference to your reply for my query no. 259, Anandman and Nicobar

Electricity DEPT.had formulated rules based on Indian Electricity act 2003 , National Electricity policy 2005 and Tariff policy 2006 for Guidelines for private Generation and they mentioned in guidelines that Grid interfacing required to connect the Generating units will have to be established/ constructed and maintained by developer( power generation producer), all at their own cost . so, your reply is against to this .please explain for this


Referring to your query cited above, the extract of clause no.8.15.4(Evacuation of Wind Energy) of Order no.1 of 20.03.2009 on Comprehensive Tariff Order on Wind Energy is reproduced as below which is self explanatory. This is applicable for the State of Tamil Nadu. “ 8.15.4. The Commission decides that the cost of interfacing line upto the interconnection point shall have to be borne by the STU/Distribution Licensee in case of sale of entire power to Distribution Licensee by WEGs. For captive use or sale of such power to third parties or to Distribution Licensee other than the Distribution Licensee of that area, the entire cost of interfacing line upto interconnection point shall have to be borne by the WEGs and the work will be executed by the Distribution Licensee under Deposit Contribution Work basis. The STU/ Distribution Licensee shall have to maintain the standards as per CEA norms and Tamil Nadu Electricity Grid Code.”

Query No 281 Name Siddharth Garg Query Date 07/10/2009 Regulation NoSection NoQuery Sir, I wanted to get information regarding the electricity rostering

schedule in various parts of Tamil Nadu as per the directions of Tamilnadu Electricity Board. If you cannot provide this information directly, kindly direct me to the source where I can receive/demand this information. Thanks, Siddharth Garg


Referring to your query cited above, it is informed that you may approach the Chairman/TNEB(Chief Engineer/Commercial), Chennai-2 in this matter.

Query No 282 Name P.Palani

Query Date 07/10/2009 Regulation NoSection NoQuery Respected Sir, Is is necessary to obtain Regulatory Commission

licence/permission and TNEB clearance for extending captive standby generator (DG) supply owned by one consumer to other contiguous consumers. Kindly clarify this at both when sale of power is involved and when no sale of power is involved (same company but EB different service connections) Thank You Palani.P


Referring to your query cited above, the extract of 2nd proviso of sub-section(1) of Section 9 of Electricity Act-2003 is reproduced as below which is self explanatory. “Provided further that no license shall be required under this Act for supply of electricity generated from a captive generating plant to any licensee in accordance with the provisions of this Act and the rules and regulations made thereunder and to any consumer subject to the regulations made under sub-section(2) of section 42.” You may refer to the Commissions’ Regulations for Intra State Open Access which is available in our website www.tnerc.gov.in with respect to sale of power to a third party.

Query No 283 Name sivasubramanian Query Date 08/10/2009 Regulation NoSection NoQuery sir, The quota penalty is which date in reduce the iii b, iii a, V Tarrif Reply Date 13/11/2009 Reply Message

Your query cited under reference is not clear. Regarding the charges payable for the quota for HT/LT services, you may refer to Commissions’ Order in MP 42 of 2008 dated 28.11.2008, which is available in our website ww.tnerc.gov.in. - submenu :- Orders 2008

Query No 284 Name gt.natrajan

Query Date 10/10/2009 Regulation NoSection NoQuery what are the basic differentiation of rural, urban power supply

distribution. Reply Date 13/11/2009 Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. You may approach TNEB for clarification in this regard.

Query No 285 Name N.Suresh Query Date 10/10/2009 Regulation NoSection NoQuery Whether the TNEB is entitled to levy excess peak hour demand and

energy charges for a running factory and whether it can straight away include the same in the bill for over a period in the nature of arrears? I request you to kindly clarify me in this regard.


With reference to your e-mail cited above, the following are stated. 1) Load restriction and control measures and its monitoring are done by TNEB as approved by Government of Tamil Nadu as per Regulation 38 of Tamil Nadu Electricity Distribution Code-2004. 2) Commission fixes only the charges for exceeding demand and energy quota based on the petition filed by TNEB. 3) Further it is informed that your query is related to Distribution Licensee’s(TNEB) service related matters. Hence, you are advised to approach the concerned Superintending Engineer/TNEB.

Query No 286

Name AnilKumar Goyal Query Date 20/10/2009

Regulation NoSection NoQuery Dear Sir Please let me know the Criteria of load calculation

procedure for residentail colony /multistories in Tamilnadu State. Regards Anil Goyal Electrical Consultant


Reply Message

With reference to your query cited above, the following are stated. There is no distinct criteria of load calculation procedure for residential colony /multi stories in Tamilnadu. You may however refer to FORM-1 & FORM-2 of Annexure-III to Tamil Nadu Electricity Distribution Code which is available in our Commissions’ website:www.tnerc.gov.in by selecting the following menus. Main menu : Regulations Sub menu : Distribution Code

Query No 287 Name saravanan Query Date 23/10/2009 Regulation NoSection NoQuery sir/madam , I have doubt. whether it is possible to get Tariff-IIIA1 for

hotriculuture(crop name:turmeric),please reply me by saravanan Reply Date 13/11/2009

Reply Message

With reference to your query cited above, the following are stated. As per Clause.11 in Chapter 7.17 under Tariff Schedules in the Commission’s Tariff Order dated 15.03.2003, LT Tariff V is applicable to the following. i) All Commercial establishments. ii) Consumers not covered in I-A, I-B, I-C, II-A, II-B, II-C, III-A(1), III-A(2), III-B and IV. As Horticulture is not covered under any of the Tariffs in I-A, I-B, I-C, II-A, II-B, II-C, III-A(1), III-A(2), III-B and IV, it automatically comes under LT Tariff V.

Query No 288 Name Sathya Query Date 27/10/2009

Regulation NoSection NoQuery For a high rise building with 8 floors, which is already availing HT

service, is it possible to avail separate LT service to one of the floors. TNEB is not allowing this. Kindly clarify.


Reply Message

With reference to your query cited above, the extract of Sub regulations (13) to (16) of Regulation 27 and also sub-regulation (3) of Regulation 29 of Distribution code is reproduced as below. “ Reg.27: Requisition for supply of energy: ……………………………………………………………………………………………… (13) Within a door number or sub door number, an establishment or person will not be given more than one service connection. (14) Where more than one person or more than one establishment is in occupation of a door number or sub door number, more than one service connection will be given only if there is a permanent physical segregation of areas for which different service connections are applied for. (15) In case of flat system and shopping complexes where more than one flat or shops are located 2[with permanent physical segregation], more than one service shall be given. (16) In case of non compliance by the Licensee, of the provisions as above, the intending consumer can approach the Consumer Grievance Redressal Forum 3[established under section 42(5) of the Electricity Act 2003]. ------------------------------------------------------------------------------------------------------------ “ Reg.29: Service Lines: ------------------------------------------------------------------------------------------------------------ (3) The existing High Tension Consumers who want to avail a separate service for their expanded industrial activities within a door No., or sub-door No. (in the same premises) a new service connection shall be given,provided the extension is physically and electrically 1[segregated]. ------------------------------------------------------------------------------------------------------------

Query No 289 Name Tamilarasan Query Date 27/10/2009

Regulation NoSection NoQuery Hello sir, i want to know the rural electricity charges with units Reply Date 13/11/2009

Reply Message

With reference to your query cited above, there is no such category of consumer classification has been specified in the tariff schedule. For more details, you may visit our website:www.tnerc.gov.in by selecting the following menus. Main menu : Orders & Acts Sub menu : Tariff Orders(Order dated 16.03.2003)

Query No 290 Name M Prema devi Query Date 28/10/2009

Regulation NoSection NoQuery As per the regulatory commission guidelines only two catogaries

of areas are mentioned. one is Urban and Second is Rural. Is any other catogaries mentioned other than these two? Kindly inorm, if any other location kindly inform in detail.


Reply Message

With reference to your query cited above, no such categories of consumer classification has been specified in the tariff schedule. For more details, you may visit our website:www.tnerc.gov.in by selecting the following menus. Main menu : Orders & Acts Sub menu : Tariff Orders(Tariff Order dated 16.03.2003)

Query No 291 Name B.TYAGARAJAN Query Date 30/10/2009 Regulation NoSection NoQuery Please inform me the procedure to get copy of Tariff orders which are not available in web Reply Date 13/11/2009 Reply Message

With reference to your query cited above, it is informed that details of all tariff orders issued by the Commission is available in the Commissions’ website:www.tnerc.gov.in by selecting the following menus and the same may be down loaded. Main menu : Orders & Acts Sub menu : Tariff Orders A copy of the same can also be obtained on payment from “The Secretary, TNERC.”

Query No 292 Name R. Ramesh Babu Query Date 31/10/2009 Regulation No Peak Hour Restrictio Section No Peanalty on Peak hou Query Ours is a continuous process industry and our load requirement remains the same at any

time and plant can never be stopped for shorter durations due to heavy wastage generation . TNEB power cut is being managed by power as a CPP consumer. From Aug 08, TNEB levied penalty of Rs. 900 per KVA for the peak hour demand in excess of 5% demand. We seek your clarification as follows : 1. Rs. 300 demand charge is already levied/billed by TNEB for the demand used for the month. Further charging of Rs. 900 per KVA during peakhour again is in our opinion is not justified. 2. Even if they want to levy , it should be restricted to 1/6th of penalty amount of Rs. 600 per KVA i.e Rs. 100 per KVA as peak hour is only 4 hrs in a day ( 1/6th of the day) We seek your kind guidance at an early date . Thanking you Yours faithfully, R. Ramesh Babu Jt. Executive President Futura Polyesters Ltd


Reply Message

Referring to your query, it is informed as follows. 1) In M.P.No.42 of 2008, filed by TNEB before the Commission in the matter of Restriction and Control of power supply and levy of excess demand charges & energy charges for the consumption of HT and LT consumers for exceeding quota and excess demand charges for HT Consumers due to implementation of Restriction and Control of power supply, Commission after having consulted the State Advisory Committee and having heard the views of the public in the public hearing and also having considered the documents available on records passed its order on 28.11.2008 fixing the Excess Demand charges per KVA for HT Industrial and Commercial consumers as Rs. 900/- as against the claim of Rs.1200/- by TNEB. The detailed order is available in the Commissions’ website:www.tnerc.gov.in (Main menu:- Cases, sub menu:- Orders). 2) Since this is primarily in the form of billing dispute, Consumer Grievance Redressal Forum needs to be approached.

Query No 293 Name V.Selvarajan Query Date 01/11/2009 Regulation NoSection NoQuery Dear Sir, We are pleased to introduce ourselves as one of the new

innovator propose to install solar power generation of minimum 10 MW at Virdhunagar District. What are the instial steps to do go ahead for production and what are the statutary provisions we have to follow. Kindly detial it at your earliest. Best Regards, V.Selvarajan


With reference to your query cited above, you are advised to contact the Chairman and Managing Director, Tamil Nadu Energy Development Agency, EVK Sampath Maaligai, Chennai-6, Phone No.044-28224830 in this regard. You may also see the guidelines issued by the Ministry for New and Renewable Energy which are available in their website:- http://mnre.gov.in.

Query No 294 Name azima Query Date 02/11/2009 Regulation NoSection NoQuery sir, I have given a request to the assistant engineer T.N.E.B. k.k.chatram

on 26.10.2009 personaly and came to know that the arrears pending as on date comes in and around 15000/-, i would like to know that how many maximum installments can be available for the amount said, as my bimonthly amount payable was 1050/- (one thousand and fifty only), and i have been further told to avail the connection with in a month of november ,due to two years grace period will be completed and leads to permanent termination of service. i am enclosing the copy of letter dated 26.10.2009 requesting for both reconnection and installments. so i request you sir to provide needful information in regard. From Azima Rice & Dicaticator mill 1/338 Brahim Street Kanakammachatram 631204 Tiruttani taluk Tiruvallur dist To The Assistant engineer Tamilnadu electricity board Kanakammachatram 631204 Sir, SUB; reconnection requested for service connection no. 512-regarding I am consumer of SC. no. 512. I have availed on or before 1992 and paying c.c. charges regularly without any default. Due to labor problems and drought conditions, I am unable to pay the c.c. charges so the said service was

affected to disconnection since January2008. Now I have made arrangements to re-open my rice mill to resume the business. In the above circumstances I may be given a reconnection opportunity and I am requesting you to restore the sc. no. 512 after availing any dues pending to T.N.E.B. towards service connection arrears with an option to pay the arrears amount in maximum installments, so as to develop the rice mill activity. I request you sir, kindly peruse this request with necessary action for effecting reconnection of sc. no. 512. Thanking you sir Yours faithfully FOR AZIMA RICE&DICATICATOR MILL Date: 26/10/2009 Place: kanakammachatram Proprietor


Referring to your query cited above, the extract of Section 56 of the Electricity Act-2003 in respect of Disconnection of supply in default of payment is reproduced as below:- ------------------------------------------------------------------------------------------------------------ “ (1) Where any person neglects to pay any charge for electricity or any sum other than a charge for electricity due from him to a licensee or the generating company in respect of supply, transmission or distribution or wheeling of electricity to him, the licensee or the generating company may, after giving not less than fifteen clear days notice in writing, to such person and without prejudice to his rights to recover such charge or other sum by suit, cut off the supply of electricity and for that purpose cut or disconnect any electric supply line or other works being the property of such licensee or the generating company through which electricity may have been supplied, transmitted, distributed or wheeled and may discontinue the supply until such charge or other sum, together with any expenses incurred by him in cutting off and reconnecting the supply, are paid, but no longer: Provided that the supply of electricity shall not be cut off if such person deposits, under protest, - (a) an amount equal to the sum claimed from him, or (b) the electricity charges due from him for each month calculated on the basis of average charge for electricity paid by him during the preceding six months, whichever is less, pending disposal of any dispute between him and the licensee. (2) Notwithstanding anything contained in any other law for the time being in force, no sum due from any consumer, under this section shall be recoverable after the period of two years from the date when such sum became first due unless such sum has been shown continuously as recoverable as arrear of charges for electricity supplied and the licensee shall not cut off the supply of the electricity. ” ------------------------------------------------------------------------------------------------------------ As your request for reconnection of service connection no.512 being a Distribution Licensees’ service related matter, you may represent this to the concerned circle level Consumer Grievance Redressal Forum(CGRF) of your area functioning in the following address. The Chairman, (Superintending Engineer) Consumer Grievance Redressal Forum, Kanchipuram EDC, Tamil Nadu Electricity Board, Kanchipuram-631 502

Query No 295 Name C.THIRUPATHY RAJU Query Date 06/11/2009

Regulation NoSection NoQuery Iam C.Thirupathy raju living in chennai. I construct a new building

in my native place at 11.1.311 main road t.vadipatti in madurai district,try to get a new service for past one month in vadipatti E.B office due to shotage of energy meter they not given a new service. I already complaint to Superintending Engineer Madruai EDC / Madurai by sending email on 18.10.09 and also I register a complaint in tneb (complaint no:4602) on 1.6.09 still now they are not response for that compliant. So I kindly request you to take a immediate action to get a new service.


Reply Message

With reference to your query cited above, the extracts of the relevant portion of the Regulation 27 of Distribution Code is reproduced as below which is self explanatory. 1) “ 27. Requisitions for Supply of Energy: (1) The provision regarding the duty of Licensee as detailed in section 43 1[of the Act] to supply electricity on request is reproduced below: "(1) 2[ Save as otherwise provided in this Act,] every distribution licensee, shall, on an application by the owner or occupier of any premises, give supply of electricity to such premises, within one month after receipt of the application requiring such supply : Provided that where such supply requires extension of distribution mains, or Commissioning of new sub-stations, the distribution licensee shall supply the electricity to such premises immediately after such extension or Commissioning or within such period as may be specified by the Appropriate Commission. Provided further that in case of a village or hamlet or area wherein no provision for supply of electricity exists, the Appropriate Commission may extend the said period as it may consider necessary for electrification of such village or hamlet or area. 1[Provided that the licensee will refuse to supply electricity to an intending consumer who had defaulted payment of dues to the licensee in respect of any other service connection in his name] 2[Explanation:- For the purposes of this sub-section, “application” means the application complete in all

respects in the appropriate form, as required by the distribution licensee, along with documents showing payment of necessary charges and other compliances.] (2) It shall be the duty of every distribution licensee to provide, if required, electric plant or electric line for giving electric supply to the premises specified in sub-section (1) : Provided that no person shall be entitled to demand, or to continue to receive, from a licensee a supply of electricity for any premises having a separate supply unless he has agreed with the licensee to pay to him such price as determined by the Appropriate Commission. (3) If a distribution licensee fails to supply the electricity within the period specified in sub-section (1), he shall be liable to a penalty which may extend to one thousand rupees for each day of default. ------------------------------------------------------------------------------------------------------------ Note : Requisitions for supply of energy (Applications) , even if incomplete, and irrespective of whether they are handed over in person or by post, should be acknowledged in writing. If they are in order, they shall be registered immediately and acknowledged. If they are incomplete, the defects should be indicated and returned without registration. ’’ 2) Compensation:- If the licensee(TNEB) fails to comply with the above requirement, the affected consumer is entitled for compensation of Rs.100/- per day of delay subject to maximum of Rs.1000/-as per regulation 21 of Regulations for Tamil Nadu Electricity Distribution Standards of Performance Regulation. However, this being a service related matter, you may represent this to the concerned circle level Consumer Grievance Redressal Forum(CGRF) of your area functioning in the following address. The Chairman, (Superintending Engineer) Consumer Grievance Redressal Forum, Madurai EDC, Tamil Nadu Electricity Board, Madurai 625 007.

Query No 296 Name santhanam Query Date 06/11/2009 Regulation NoSection NoQuery necessary documents required for seeking electric supply for petrol bunk Reply Date 02/12/2009 Reply Message

Referring to your query, it is informed as follows. 1) As the service connection to petrol bunk is covered under LT(Commercial) supply, the following documents are to be enclosed along with the application form(FORM-I) and in accordance with Regulation 27 of the Distribution

Code. a) Proof of ownership(sale deed or property / water / sewerage tax receipt) b) Consent letter from owner wherever applicable

Query No 297 Name srinivasan Query Date 09/11/2009

Regulation NoSection NoQuery Sir, LT application form is uniform for getting LT SCs.But the

registration procedure is varied place to place.For example Application for getting Industrial,Street light ,OHT and HUT services are registered at AE office and in some places it is registered by the AEE.The same procedure is adopted for DCW application.Kindly mention the registration authority for above applications please.


Reply Message

Referring to your query, it is informed as follows. 1) All application form requiring LT supply for your query shall be submitted in the concerned Distribution licensees’(TNEB’s) section office(Assistant Engineer / Junior Engineer-I Grade) of your area. 2) In some areas of the Distribution Licensee(TNEB), the section office has been upgraded and Assistant Executive Engineer will be incharge of that section office.

Query No 298 Name Giri Query Date 11/11/2009

Regulation NoSection NoQuery Sir, I would like to know the CCD - Caution deposit charges

workings / calculation for domestic usage (home). Reply Date 02/12/2009

Reply Message

Referring to your query, the extracts of sub-regulation(5) of Regulation 5 of Supply Code and Regulations 35 & 49 of Distribution Code are reproduced which are self explanatory. Supply Code 1) Regulation:- 5(5). Additional Security Deposit i) The adequacy of security deposit may be reviewed and refixed once in a year in case of HT consumers and once in every two years in case of LT consumers taking into account the interest due for credit. Such reviews shall be made in the month of April/May. The rate of interest on the security deposit shall be on the basis of the Commission’s directive to the Licensees in this regard. ii) The adequacy of security deposit shall be based on the periodicity of billing for the respective category. (a) For the categories of consumer under monthly billing, the Security Deposit is equivalent to two times of the monthly average of the electricity charges for the preceding twelve months prior to April. (b) For the categories of consumer under bi-monthly billing, the Security Deposit is equivalent to three times of the monthly average of the electricity charges for the preceding twelve months. (c) For the categories of consumer under half yearly billing, the security deposit is equivalent to seven times of the average charges per month. iii) Interest at Bank rate or more as specified by the Commission shall be calculated and credited to the Security Deposit accounts of the consumers at the beginning of every financial year i.e. April and the credit available including the interest shall be informed to each consumer before the end of June of every year. iv) If available deposit is less than the revised Security deposit, the balance shall be collected as Additional Security deposit either through a separate notice or by a distinct entry in the consumer meter card for LT services. Thirty days

notice period shall be allowed for the payment. If the payment is not received within the above period of thirty days, the service is liable for disconnection. v) Where, on review, the amount of Security deposit held is found to be in excess of the requirement, the excess shall be adjusted against two future demands for the electricity supplied. Where, after such adjustment in future two demands, there is balance to be refunded, the refund shall be made by cheque before the due date for payment of the third demand. vi) In the event of the consumer failing to pay to the Licensee any sum that may become due for payment to the Licensee on the dates fixed for payment thereof, the Licensee may, in addition to and without prejudice to the other rights of the Licensee, appropriate a part or whole of the Security Deposit and interest thereon towards the sum due from the consumer. Distribution Code 2) Regulation: 35. Security Deposit (1) All applicants for supply of electricity shall pay initial Security Deposit, before availing of the supply, in Cash /Demand draft at the rate fixed by the Commission from time to time. (2) The following categories of service connections may be exempted from payment of Security Deposit : i) Service connections in the name of the State Government Departments ii) Service connections to premises occupied by Foreign Diplomats or Consulate Establishments, irrespective of whether the service connection is in their name or not. (3) Applicants for supply of electricity for agricultural and hut service connections shall pay Security Deposit equivalent to seven months levy of lump sum charges / metered energy charges or the amount notified by the Commission from time to time . (4) Interest will be paid by the Licensee on Security Deposit at the rate as may be fixed by the Commission from time to time. Full calendar months only will be taken into account for the purpose of calculating the interest and the interest will be calculated to the nearest rupee i.e. 50 paise or above will be rounded off to the next higher rupee and less than 50 paise will be ignored. (5) If the consumer is prepared to take supply through pre payment meter such consumer is not required to pay security deposit. 3) Regulation: 49. Security Deposit The Licensee is authorized to collect initial security deposit at the rates specified by the Commission from time to time. Wherever Earned Money Deposit has been adjusted against the initial security deposit the balance if any will be collected from the applicants before giving supply.

Query No 299 Name Giri Query Date 11/11/2009 Regulation NoSection NoQuery Sir, Whether there is any (subsidy / waive) in CCD for common facility in

an Apartment? Reply Date 02/12/2009 Reply Message

Referring to your query, it is informed that there is no subsidy/ waiver in CCD for common facility in an apartment as per sub-regulation(5) of Regulation 5 of Supply Code and Regulations 35 & 49 of Distribution Code.

Query No 300

Name Rishmi Query Date 11/11/2009 Regulation NoSection NoQuery Sir, We are residing in an Apartments having 100 Flats. Normally, we pay

Power charges @ Rs. 20,000/- to 25,000/- (bi monthly)for common facility. Recently our association had communicated to us stating that a sum of Rs. 94,000/- has been collected from E.B. (50,000 as caution deposit.)Moreover, they had informed that earlier there was a subsidy given for common facility and now this had been withdrawn. Kindly educate us how to calculate the (CCD - caution deposit)based upon the consumption made by a domestic user. How it is been calculated?. for additional amount. 2. whether there is any exemption / waivement in CCD for common facility in an residential Apartment.


Referring to your query, the extracts of sub-regulation(5) of Regulation 5 of Supply Code and Regulations 35 & 49 of Distribution Code are reproduced which are self explanatory. Supply Code 1) Regulation:- 5(5). Additional Security Deposit i) The adequacy of security deposit may be reviewed and refixed once in a year in case of HT consumers and once in every two years in case of LT consumers taking into account the interest due for credit. Such reviews shall be made in the month of April/May. The rate of interest on the security deposit shall be on the basis of the Commission’s directive to the Licensees in this regard. ii) The adequacy of security deposit shall be based on the periodicity of billing for the respective category. (a) For the categories of consumer under monthly

billing, the Security Deposit is equivalent to two times of the monthly average of the electricity charges for the preceding twelve months prior to April. (b) For the categories of consumer under bi-monthly billing, the Security Deposit is equivalent to three times of the monthly average of the electricity charges for the preceding twelve months. (c) For the categories of consumer under half yearly billing, the security deposit is equivalent to seven times of the average charges per month. iii) Interest at Bank rate or more as specified by the Commission shall be calculated and credited to the Security Deposit accounts of the consumers at the beginning of every financial year i.e. April and the credit available including the interest shall be informed to each consumer before the end of June of every year. iv) If available deposit is less than the revised Security deposit, the balance shall be collected as Additional Security deposit either through a separate notice or by a distinct entry in the consumer meter card for LT services. Thirty days notice period shall be allowed for the payment. If the payment is not received within the above period of thirty days, the service is liable for disconnection. v) Where, on review, the amount of Security deposit held is found to be in excess of the requirement, the excess shall be adjusted against two future demands for the electricity supplied. Where, after such adjustment in future two demands, there is balance to be refunded, the refund shall be made by cheque before the due date for payment of the third demand. vi) In the event of the consumer failing to pay to the Licensee any sum that may become due for payment to the Licensee on the dates fixed for payment thereof, the Licensee may, in addition to and without prejudice to the other rights of the Licensee, appropriate a part or whole of the Security Deposit and interest thereon towards the sum due from the consumer. Distribution Code 2) Regulation: 35. Security Deposit (1) All applicants for supply of electricity shall pay initial Security Deposit, before availing of the supply, in Cash /Demand draft at the rate fixed by the Commission from time to time. (2) The following categories of service connections may be exempted from payment of Security Deposit : i) Service connections in the name of the State Government Departments ii) Service connections to premises occupied by Foreign Diplomats or Consulate Establishments, irrespective of whether the service connection is in their name or not. (3) Applicants for supply of electricity for agricultural and hut service connections shall pay Security Deposit equivalent to seven months levy of lump sum charges / metered energy charges or the amount notified by the Commission from time to time . (4) Interest will be paid by the Licensee on Security Deposit at the rate as may be fixed by the Commission from time to time. Full calendar months only will be taken into account for the purpose of calculating the interest and the interest will be calculated to the nearest rupee i.e. 50 paise or above will be rounded off to the next higher rupee and less than 50 paise will be ignored. (5) If the consumer is prepared to take supply through pre payment meter such consumer is not required to pay security deposit. 3) Regulation: 49. Security Deposit The Licensee is authorized to collect initial security deposit at the rates specified by the Commission from time to time. Wherever Earned Money Deposit has been adjusted against the initial security deposit the balance if any will be collected from the applicants before giving supply. 4) It is also informed that there is no exemption/ waiver in CCD for common facility in an apartment as per sub-regulation(5) of Regulation 5 of Supply Code and Regulations 35 & 49 of Distribution Code.

Query No 301

Name SHRI INDHIRA COTTON MILLS P. LTD


Regulation No Tamilnadu Electricit

Section No regulation no 17(sub

Query can we surrender the sanctioned addition load demand with in one year with out paying of twice the demand charges for the demand surrendered.


Reply Message

****** Referring to your query, the extract of sub-regulation(6) of Regulation 17 of Supply Code is reproduced which is self explanatory. 17. Agreement with respect to supply: issues on recovery of charges. ------------------------------------------------------------------------------------------------------------ (6)(i) The initial agreement period shall be one year from the date of availing supply and shall not apply for any reduction in the contract demand. (ii) The consumer may apply for and reduce his demand after expiry of initial agreement period of one year, once in an year without paying any charges for such reduction. For second and subsequent reduction in an year, the consumer shall be liable to pay one time charges of twice the demand charges for the demand surrendered. (iii) The consumer shall apply for and reduce the demand only upto 50% of the then existing contracted demand at the time of applying for reduction in demand. ------------------------------------------------------------------------------------------------------------

Query No 305

Name C.Shanmugam


Regulation No

Section No

Query Dear sir, I would likes to have a quary on the following issue; Subramaniyaswamy temple was constructed in Manthai Poramboke land in Thelungapatty village in Thogamalai(Karur Dt). For that Thiru. V.Sengilimuthu has requested the service connection under Tariff IIC (Public worship), Head quarters deputy Thasildar also countersigned in the certificate to effect the service in the name of the individual. Now, I would like to ask you is, what are the rules are bound to find out the temple as Public worship and based on the above details wheather the service is effected under Tariff IIC to the said temple in the name of the above individual.


Reply Message

With reference to your query cited above, it is informed as follows. It is upto the licensee(TNEB), to decide the applicable tariff based on the site inspection and after verifying the documents produced by the applicant at the time of effecting supply.

Query No 306

Name panneer


Regulation No

Section No

Query I have got 12 cents of agl land with borewell and if i have applied new agricultural service under sfs scheme whether eligible or not. Tneb officials also refused to register the application due to saying meger land. for agricultural service connections what are the rules framed by tnerc please.


Reply Message

With reference to your query cited above, it is informed as follows. As per clause(2) of sub-regulation (1) of Regulation 27 of Tamil Nadu Electricity Distribution Code,

supply to Agriculture category is as follows. â€œApplication for supply to agriculture category shall be in Form 2 of Annexure III. In respect of the agricultural category, this provision shall be governed by the directives issued by the Commission from time to time, on the basis of the guidance on this matter by the National Electricity Policy (as stipulated in sub section 4 under section 86 of the Act) and the policy directions in public interest given by the State Government under sub section (1) of section 108 of the Act.

Query No 307

Name G.Mariappan Query Date 10/12/2009

Regulation No Order No 2 15-5-2006

Section No 5.22.4 c.deemed dema

Query Dear sir we got third party supply.Injection volage 110 kv and drawal voltage 110 kv Our demand supplied by generator is 58.12% and tnebsupply demand is 41.88% on that 41.88% they imposed 20% cut and give 33.5% Deand only and for the balance of 8.376 % collect two times demand charges as penalty. It is correct or wrong


Reply Message

TNEBâ€™s fixation of demand and the penalty levied is in order. For any grievance on this, you may approach the Consumer Grievance Redressal Forum(CGRF) in your area.

Query No 308

Name Gramiya Social Welfare society


Regulation No

Section No

Query Gramiya social welfare society is a non profit, non governmental, non political voluntary organisation working for the down trodden people. our organiation running creche programme, day care centre for the aged, orphanages, guidance to women self help group programme in mayiladuthurai taluk and sirkazhi taluk of nagapattinam district. now our organisation paid commercial tariff from tneb. we expect tariff 2b connection. what is possibility to change commercial connection to tariff 2 B. actualy our organisation is a free service non governmental registered society. we are not charge from any individual or public. so, how we will come under commercial category.


Reply Message

As per the tariff order inforce, the applicable tariff for your organization is Commercial. ie., LT Tariff V. However, you may raise this issue during the next public hearing meeting to be conducted by the Commission in the next tariff revision which will be informed in advance to all the stakeholders through press release.

Query No 309

Name Sardev Friction Products Pvt. Ltd.


Regulation No M.P. No. 42 dated 28

Section No Para 29

Query Can TNEB arrive at consumption during evening peak hour and between 9 and 10 P.M. by arbitrarily working out the figures based on assumptions and not supported by facts from the 3-time slot meter reading and charge/demand penal charges for the excess consumption and demand when the figure reflected in the meter reading is the combined morning and evening peak hour consumption and demand?


Reply Message

1) Load restriction and control measures and its monitoring are done by TNEB as approved by Government of Tamil Nadu as per Regulation 38 of Tamil Nadu Electricity Distribution Code-2004. 2) Commission fixes only the charges for exceeding demand and energy quota based on the petition filed by TNEB. 3) Further it is informed that your query pertains to Distribution Licenseeâ€™s(TNEB) service related matter. Hence, you are advised to approach the Chairperson(Superintending Engineer)/Consumer Grievance Redressal Forum of your area to represent your grievance.

Query No 310

Name SHREEJA.M


Regulation No

Section No

Query sir, i applied for an EB connection for for my hut house which is in thirur village near sevapet railway station, i filed an application on 1st week of august 2009,i also paid the necessary fee,even after expiry of 5 months they didnt give the electricity connection till today. my bill no.0476185. sc.charge no.61909, meter no.47604,cc development charges 55101. so i kindly request your goodselves to grant EB connection to my hut as soon as possible. Thanking you


Reply Message

With reference to your query cited above, it is informed as follows. 1) Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. â€œConsumer can raise queries with respect to the specific provisions of the Commissionâ€™s Regulations, Codes and Orders. 2) As your query pertains to Distribution Licenseeâ€™s(TNEB) service related matter, you are advised to approach the Chairperson(Superintending Engineer)/Consumer Grievance Redressal Forum of your area to represent your grievance. 3) If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, Tamil Nadu Electricty Regulatory Commission, 19 A, Rukmini Lakshmipathy Salai(TIDCO Complex), Egmore, Chennai-8

Query No 311

Name kumar


Regulation No

Section No

Query sir agri service registration fee 50 or 500 pl reply


Reply Message

With reference to your query cited above, it is informed that as per the Commissionâ€™s Order dated 31.08.2004 on Non-tariff related Miscellaneous Charges, the registration charge for Agriculture service connection is Rs.50/-

Query No 312

Name Agni Steels Private Limited


Regulation No

Section No

Query 1. The HT Service was surrendered on 13.11.2008. 2. The monthly demand charges for the entire month of November was levied in the CC Bill. 3. An additional One month's Demand Charges was deducted while refunding the Deposit amount. Is this correct? 4. The deposit amount was refunded through an adjustement in another HT serivce that too only in the month of October 2009 (after one year). But Interest for the deposit amount was given only upto 30.11.2008. Should we suffer the interest for the deposit amount for late refund - by almost One Year?. We are paying interest @13% p.a. to the bank for this working capital amount.


Reply Message

With reference to your query cited above, it is informed as follows. 1) Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. â€œConsumer can raise queries with respect to the specific provisions of the Commissionâ€™s Regulations, Codes and Orders. 2) As your query pertains to Distribution Licenseeâ€™s(TNEB) service related matter, you are advised to approach the Chairperson(Superintending Engineer)/Consumer Grievance Redressal Forum of your area to represent your grievance. 3) If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, Tamil Nadu Electricty Regulatory Commission, 19 A,

Rukmini Lakshmipathy Salai(TIDCO Complex), Egmore, Chennai-8

Query No 313

Name J.ASHOK KUMAR


Regulation No

Section No

Query DEAR SIRS, VANAKKAM. WE ARE HAVING A PUBLIC WORSHIP TEMPLE NAMED, "ARULMIGU KATTANAAMPATTY MUNIYAPPA SWAMY THIRUKOVIL," SITUATED AT KATTANAAMPATTY VILLAGE, KANNANUR VIA, THURAYUR TK, TRICHIRAPPALLI DISTRICT.THIS IS VERY OLD ANCIENT TEMPLE. TWO YEARS BEFORE WE HAVE TAKEN A EB SERVICE FOR IT.THEY HAVE GIVEN THE SERVICE UNDER TARIFF V. NOW WE ARE UNABLE TO PAY THE MONTHLY BILL FOR THE SAME DUE TO THE TARIFF V. PLEASE GIVE US THE VALUABLE REPLY " WHAT IS THE TARIFF FOR THE PUBLIC WORSHIP, AS I EXPLAINED IN THE ABOVE CONDITION. PLEASE GIVE US REPLY SOON, THANKING YOU VERY MUCH. YOURS FAITHFULLY, J.ASHOK KUMAR MEMBER, ARULMIGU KATTANAMPATTY MUNIYAPPA SWAMY THIRUKOVIL


Reply Message

With reference to your query cited above, it is informed as follows. 1) The Tariff applicable for actual places of public worship as per Commissionâ€™s Tariff Order dated 15.03.2003 is LT â€“II C which are detailed as below. Tariff Energy charges

Fixed charges Monthly minimum in in paise/kWHr Rs./Month Rupees LT-IIC 300 10 50 per month (or) 100 for two months i.) This tariff is applicable to actual places of public worship. ii.) The existing concessions to the actual places of worship having annual income less than Rs 1000 shall be continued under the same terms and conditions until further orders of the Commission. iii.) All consumers under this Category, having motor loads of 3 HP and more shall install adequate power factor improvement capacitors (ISI marked). Non-compliance shall invite compensation charges as per TNEBâ€™s terms and conditions. 2) However, it is upto the licensee(TNEB), to decide the applicable tariff based on the site inspection and after verifying the documents produced by the applicant at the time of effecting supply.

Query No 314

Name srinivasan


Regulation No

Section No

Query Is there collection of service erection charges for AGL Sc under SFSR scheme ? Because while preparation of estimate under SFSR AGL Service connection ,the service erection charges is included .But in normal practice all service connection materials (except meter)are erected by the applicant.Kindly mention the service erection charges for AGL under SFSR is eligible.


Reply Message

With reference to your query cited above, it is informed that as per Regulation 44 of Distribution Code, the Licensee(TNEB) is entitled to collect the charges from a person requiring supply of electricity any expenses reasonably incurred in providing any electrical line or electrical plant used for the purpose of giving that supply. These charges have also to be reviewed either periodically or at times of an urgent need for a revision. The consumers are liable to pay such charges as applicable and at the rates specified by the Commission from time to time through separate orders/ notifications.

Query No 315

Name Joseph R Thangaraj


Regulation No

Section No

Query Dear Sir Under which Tariff Rates Govt.recognised educational institutions come? Kindly reply please Yours faithfully Joseph


Reply Message

With reference to your query cited above, it is informed as follows. The tariff applicable for recognized educational institutions as per Commissionâ€™s Tariff Order dated 15.03.2003 for HT and LT supply are detailed in Table I & II as below. Table -I Tariff Rate in paise per kWHr(unit)- Rate in rupees per KVA Energy Charges of Maximum Demand HT-II A 350 200 Table -II Tariff Energy charges Fixed charges Monthly minimum in in paise/kWHr Rs./Month Rupees LT-II B 440 20 50 per month (or) 100 for two months

Query No 316

Name V.Chandrasekaran


Regulation No

Section No

Query i have payed cc charges by means of cheque this month, but the cheque has bounced. EB charges cheques bouncing charges to the extent of Rs.350/- which i feel is on the higher side, since for three consecutive billing they are not going to accept cheques then why this exorbitant charges. Moreover they never accept cc charges immediately as soon as the chque bounce and avoid reconnection charges to the consumers. these matter should be looked into by the commission and suitable instructions may be issued.


Reply Message

With reference to your query cited above, it is informed that as per the Commissionâ€™s Order dated 31.08.2004 on Non-tariff related Miscellaneous Charges, the service charges for dishonoured cheque is Rs. 250/- for HT and LT

supply. In addition to the above, such consumers shall pay additional service charges for dishonor of cheque as per Regulation 15(3) of Supply Code as stipulated by the Commission which are detailed as below. â€œIn case the Cheque is dishonored for any reason whatsoever the Low Tension Consumer will be required to pay thereafter the amount due by cash/money order/ demand draft only. The Licensee shall have the powers to accord approval for restoring the Cheque facility for payment by the consumers after watching the performance of the consumers in regard to settlement of current consumption charges at least for the last three consecutive billing periods in respect of L.T. consumers and three months period in respect of H.T consumers. The Licensee shall have the powers for restoration of cheque payment facility up to fourth occasion after watching the performance of the consumers in regard to subsequent settlement of charges. Such consumers shall pay service charges for dishonor of cheque as stipulated by the Commission in addition to the following: (a) Low Tension Consumers: Additional service charges @ 1% of the dishonored cheque amount subject to a minimum of Rs.500/- (b) High Tension Consumers: Additional service charges @ 1% of the dishonored cheque amount subject to a minimum of Rs.1000/- (c) This concession of restoration of cheque payment facility shall not be given thereafter for a service connection.â€ If you feel that it is on the higher side, you may �raise this issue during the next public hearing meeting to be conducted by the Commission in the next tariff revision which will be published in newspapers for information in advance to all the stakeholders through press release.

Query No 317

Name MGM BASHA


Regulation No TNERC/TNED/

Section No Notification No.TNER

Query In the above said notification the amendment for getting service in Government poromboke lands has been given.That is '' instead getting a NOC from the officer not below the rank of Deputy Thasildar, a indemnity bond may be executed for getting service in the poromboke lands. Let me clarify why such a amendment has been given? Will it not attract the encroacher to get service without the knowledge of Government? The Government is making rules to evict the encroachments. But from the amendment it is seen that the TNEB is encouraging the encroachment. Please consider my request and try to cancel the amendment.Thanking you.


Reply Message

With reference to your query cited above, the extract of Regulation 27(12) of Distribution Code is reproduced as below which is self explanatory. Supply shall be given in poromboke land on production of- (i) No Objection certificate obtained from the Officer (not below the rank of Deputy Tahsildar) or (ii) Where such No Objection Certificate could not be produced by the applicant for service connection the following undertaking shall be furnished:- . (1) "I am aware that I am liable to be evicted and for supply disconnection at any time if the lands are required by the Government and / or any dispute arises at a later date and that electricity supply given in this regard will not confer any claim on ownership of the land. (2) I am aware that the above undertaking shall not confer permanent and full right to the ownership of the land.

Query No 318

Name ponnusamy


Regulation No 5120809929

Section No 510

Query sir, i appley new electri conaction to -11/08/2009, stil we did'nt get supply,so request to ask you plase send me reply mail. thank you


Reply Message

With reference to your query cited above, it is informed as follows. 1) Your kind attention is invited to the contents displayed in the opening page of the Consumer

Query Platform. â€œConsumer can raise queries with respect to the specific provisions of the Commissionâ€™s Regulations, Codes and Orders. 2) As your query pertains to Distribution Licenseeâ€™s(TNEB) service related matter, you are advised to approach the Chairperson(Superintending Engineer)/Consumer Grievance Redressal Forum of your area to represent your grievance. 3) If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, Tamil Nadu Electricity Regulatory Commission, 19 A, Rukmini Lakshmipathy Salai (TIDCO Complex), Egmore, Chennai-8

Query No 319

Name krishna electrical engineering


Regulation No

Section No

Query 1.3phase new industrial L.T capasity 440volts 50Hz service required for salem systems of tarif 3B the above required service connection first up all how many doguments submiting of proofs /rgards of enclosing of appliction


Reply Message

With reference to your query cited above, it is informed that the application for LT service connection shall be in FORM-I and in accordance with Regulation 27 of distribution Code, which can be viewed in Commissionâ€™s website:www.tnerc.gov.in as below. Main menu: Regulations Sub menu: Distribution Code

Query No 320

Name Balasubramanian G


Regulation No Orders

Section No Section 21

Query Sir, The TNEB is penalising simply with mathematical calculation to pay a sum of above Rs.10 lakh for H.T peak hour from Dec08 to Aug 09. After asking proof, they are not able to show it and then send it for Rs,25,000/- with demand charges penalty. Honourable commission had made a mistake before issuing the orders that if peak hour is imposed to consumers whether the time clock of the meter is corelating with Indian Standard Time. If there is a delay of 1 minute of 1 second the load is available, the demand will be there. Out of 6500 H.T consumers around 250 meters are only showing the time clock as with original. The SECURE brand meters there is no facility to correct the time clock because the password is not given by the manufacturer. Kindly enquire TNEB officials why it was not informed to the commission and TNERC will have to call all H.T Industries as like a grievance and enquire the situation.


Reply Message

With reference to your query cited above, it is informed as follows. 1) Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. â€œConsumer can raise queries with respect to the specific provisions of the Commissionâ€™s Regulations, Codes and Orders. 2) As your query pertains to Distribution Licenseeâ€™s(TNEB) service related matter, you are advised to approach the Chairperson(Superintending Engineer)/Consumer Grievance Redressal Forum of your area to represent your grievance. 3) If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, Tamil Nadu Electricity Regulatory Commission, 19 A, Rukmini Lakshmipathy Salai (TIDCO Complex), Egmore, Chennai-8

Query No 325 Name MANALI PETROCHEMICAL LTD Query Date 19/01/2010

Regulation No PEAK HR RESTRICTIONS

Section No PENALTY ON DEMAND CH

Query We have received Show Cause Notice from TNEB for levying penalty on excess consumption and demand during peak hours. Ours being a

continuous petrochemical process plants, shut down and start up twice a day during peak hour restriction may lead to loss of Raw materials, product quality and also may lead to unsafe condition. From Dec'08, TNEB levied penalty of Rs.900 per KVA for the peak hour demand in excess of 5% demand. We request your clarification : Rs.300 demand per KVA is already levied for the demand for the month. Further charges of Rs.600 per kVA per month for peak hour charges in our opinion is not justified. Even if they want to levy penalty, it should be restricted to 1/6 of the penalty amount of Rs.600 per KVA i.e., Rs.100 per KVA as peak hours only 4 hours a day i.e 1/6 of the day. We seek your kind guidance in this regard. C S KADIRESAN, GM-SITE, MANALI PETROCHEMICAL LTD


Reply Message

With reference to your query cited above, para. 29 of Commission’s Order dated 28.11.2008 on Miscellaneous petition(M.P.NO.42/2008) filed by TNEB in the matter of Restriction and Control of power supply and levy of Excess Demand Charges & Energy Charges for the consumption of HT and LT consumers for exceeding quota and Excess Demand Charges for HT consumers due to implementation of Restriction and Control of power supply is reproduced below which is self explanatory. Para.29. “If the excess demand is charged at a rate thrice the normal rate as at present and if excess energy consumption is charged thrice the normal rate, the excess consumption is liable to be charged at a rate equivalent to Rs.13.20 per unit for HT industrial consumers, if both the demand and energy quota are exceeded. We believe that this is fair and just to the consumer and the licensee and therefore the Commission directs that excess demand shall be charged at a rate thrice the normal rate and excess energy consumption be charged at thrice the normal rate for both HT industrial and commercial consumers.” Note:- For any grievance in this regard, you will have to approach the Consumer Grievance Redressal Forum(CGRF) in your area. If you feel that peak hour penalty is on the higher side, you may raise this issue during the next public hearing to be conducted by the Commission in the next tariff revision which will be informed in advance to all the stakeholders through press release.

Query No 326 Name International Auto Ltd, Query Date 19/01/2010

Regulation NoSection NoQuery Respected sir, Ref: Lr.No.SE/CEDC/CGL/AEE-GL/CHD/F.R&C/D.14/10 Dt.18.01.10

Subject : Electricity-CEDC-Chengalpattu-Restriction and control-Measures-Short Term supply of additional power at reliability charges-Agreement Executed-Additional

Power Allotted from 18.01.2010 to 31.01.2010 - Regarding We requested quantum of power 377 Kva demand and 13328 units scheduled during the Peak hours 6pm to 10pm and 81 Kva demand other hours requested. But Additional Demand Allotted for us 116.89 + 16.03=132.9Kva, Additional energy allotted per month 13325 Units, In this 132.9 Kva not at all to enough to operate the factory in the evening peak Hrs, We operating 3 shifts in a day, Post three month we reaches maximum demand was Oct – 288.7 Kva : Nov – 292.38 Kva : 289.62 Kva, At least provide = 329 Kva (292 + 30 Kva lighting) Thanking you, Yours faithfully, N.Sundararajan Dy.Manager - Maintenance Dept, Internatinal Auto Ltd,


Reply Message

With reference to your query cited above, it is informed that your query pertains to Distribution Licensee’s(TNEB) service related matter. Hence, you are advised to approach the Chairperson(Superintending Engineer)/Consumer Grievance Redressal Forum of your area to represent your grievance.

Query No 327 Name unimech industries (P) Ltd Query Date 21/01/2010

Regulation No 1/2010 dt 05.012010

Section NoQuery Now TNEB has directed to going for peak hour units at extra cost @7/unit this has

come in force on 18 01 2010 and TNEB has given a letter and restrcting the Maximum Demand during peak hour due to this the sanctioned units can not be consumed


Reply Message


Query No 328 Name N.SRINIVASAN Query Date 22/01/2010

Regulation NoSection NoQuery sir We made an application for 100kw LT industrial supply to TNEB.Paid emd amount along

with application registration fee in march 2009.Received an estimation in sep 2009.wanted supply from alternate feeder which exist near to us. After receiving application ,TNEB forfeited my EMD amount saying the money is not paid. I want back my emd money to adjust for new application. Please advise


Reply Message

With reference to your query cited above, it is informed as follows. 1) Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. “Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. 2) As your query pertains to Distribution Licensee’s(TNEB) service related matter, you are advised to approach the Chairperson(Superintending Engineer)/Consumer Grievance Redressal Forum of your area to represent your grievance. 3) If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, Tamil Nadu Electricty Regulatory Commission, 19 A, Rukmini Lakshmipathy Salai(TIDCO Complex), Egmore, Chennai-8

Query No 329 Name S.Muniyappan Query Date 30/01/2010

Regulation No Agrl. Sc

Section NoQuery Sir, I already attented before the commision regarding to My New Agrl. service

connection under Normal priority.Thanjai EDC. Orathanadu Division. Orathanadu East section office. EB officials also attented. The commission said that the order will be issued to me as early to remit the difference cost to get Agrl. Sevice connection.But yet not received any intimation from eigther the Commission or TNEB. Hence I request the commission to order please. Yours S.Muniyappan.


Reply Message

With reference to your query cited above it is informed that Electricity Ombudsman has pronounced the order on your appeal petition no.61 of 2009 on 09.02.2010. A copy of the order has also been sent to you. The details of the order(Sl.No.94) can be seen by visiting the Electricity Ombudsman’s website:www.tneo.gov.in(Menu:order).

Query No 330 Name Pradeep Narayanan Query Date 06/02/2010

Regulation No

Section NoQuery Dear Sir, The TNEB has levied peak hour penalty from 27th November 2008 to 12th June 2009

with three times the normal tariff. Many HT commercial consumers have been suffering because of this as only 6 % of the total power was allowed to be used during the 6PM to 10PM. This is as good as 100% power cut & are now insisting on Penalty. Is there any regulation by TNERC to levy penalty during 6pm to 10pm for both Demand & Energy ( 3 times the normal tariff) inspite of paying the regular TNEB bill. Please advice. Rgds-Pradeep


Reply Message


Query No 331 Name RANGANATHAN Query Date 16/02/2010

Regulation NoSection NoQuery I am from coimbatore.A power theft is going on and last week itself i

intimated the flying squad through the cell phone number to a person belongs to TNEB.The said mobile number is provided to me by Executive Engineer office COIMBATORE. Further along with photos i sent the mail to 1)[email protected] 2)chairman of TNEB and 3)[email protected] out of which the last two mails are bounced due to exceeded storage and today also ui spoke with a person called mr.palaniappan in his mobile and a copy of the mail sent to you and chairman earlier is also sent to him for a quick remedy. Incase of any delay or improper action what i should do sir?


Reply Message

Commission has no jurisdiction to entertain such complaints. Since, you have sent a copy of your e-mail to the Chairman/TNEB, you may await a reply from him.

Query No 332 Name Balaji Query Date 04/03/2010

Regulation NoSection NoQuery 1) Is there any location specific PLFs with regards to the wind energy which can be

used for the reference while setting up a wind farm? 2) For a new machine the PLF is set at 27.15%, is this value fixed or any conditoins are there for a PLF lesser than this value?


Reply Message

****** With reference to your query cited above, it is informed as follows. 1) There is no location specific CUFs( Capacity Utilisation Factors)(PLFs) with regard to the wind energy which can be used for the reference while setting up a wind farm. 2) For your query no.2, the extract of para no.7.3 of Commission’s order No.1 of 2009 dated 20.03.2009 on Comprehensive tariff order on Wind Energy is reproduced as below which is self explanatory. “7.3 Capacity utilization factor(PLF) The capacity utilization of a wind turbine is a function of wind velocity, air density, power law index, mechanical efficiency of the machine, age of the machine, height of the hub and length of the blade. The Commission adopted a capacity utilization of 27.46% in order No.3 dated 15-5-2006 for new machines based on performance of the machines installed immediately before 15-5-2006. The capacity utilization figure has been determined by the Commission as the weighted average of the assessed generation of new machines in the Muppanthal, Shenkota, Palghat and Cumbum passes. The assessment of capacity utilization has widely varied from figure of 21% suggested by Tamil Nadu Spinning Mills Association, 23% suggested by Indian Wind Power Association, 26.5% suggested by Indian Wind Energy Association and 27.15% recommended by TNEB. Mr.T.B. Chikkoba, an expert and Member of the Advisory Committee opines that 27.15% is on the high side. Having regard to the potential of four passes, the Commission estimates that capacity utilization figure of 27.15% for new machines is reasonable.”

Query No 333 Name R. Raghunathan Query Date 09/03/2010

Regulatio 48100-CC Deposit

n NoSection No 275 - Velachery East

Query We are seeing the electric bill from 2009 to dec 2009, where it comes a tatal of 217 units for 6 months. There is an Advance Current Consumption Deposite of Rs 5120 has been added to the bill. Please clarify me why this has been added in the bill. Why we need to pay 5120. How often this amount will be charged to us in a year.


Reply Message

With reference to your query cited above, the extract of sub-regulation (5) of Regulation 5 of supply code is reproduced as below which is self explanatory. “ (5) Additional Security Deposit i) The adequacy of security deposit may be reviewed and refixed once in a year in case of HT consumers and once in every two years in case of LT consumers taking into account the interest due for credit. Such reviews shall be made in the month of April / May .The rate of interest on the security deposit shall be on the basis of the Commission’s directive to the Licensees in this regard. ii) The adequacy of security deposit shall be based on the periodicity of billing for the respective category. (a) For the categories of consumer under monthly billing, the Security Deposit is equivalent to two times of the monthly average of the electricity charges for the preceding twelve months prior to April. (b) For the categories of consumer under bi-monthly billing, the Security Deposit is equivalent to three times of the monthly average of the electricity charges for the preceding twelve months. (c) For the categories of consumer under half yearly billing, the security deposit is equivalent to seven times of the average charges per month. iii) Interest at Bank rate or more as specified by the Commission shall be calculated and credited to the Security Deposit accounts of the consumers at the beginning of every financial year i.e. April and the credit available including the interest shall be informed to each consumer before the end of June of every year. iv) If available deposit is less than the revised Security deposit, the balance shall be collected as Additional Security deposit either through a separate notice or by a distinct entry in the consumer meter card for LT services. Thirty days notice period shall be allowed for the payment. If the payment is not received within the above period of thirty days, the service is liable for disconnection. v) Where, on review, the amount of Security deposit held is found to be in excess of the requirement, the excess shall be adjusted against two future demands for the electricity supplied. Where, after such adjustment in future two demands, there is balance to be refunded, the refund shall be made by cheque before the due date for payment of the third demand. vi) In the event of the consumer failing to pay to the Licensee any sum that may become due for payment to the Licensee on the dates fixed for payment thereof, the Licensee may, in addition to and without prejudice to the other rights of the Licensee, appropriate a part or whole of the Security Deposit and interest thereon towards the sum due from the consumer.” It is further informed that the above query pertains to Distribution Licensee’s(TNEB) service related matter. Hence, you are advised to approach the Chairperson(Superintending Engineer)/Consumer Grievance Redressal Forum of your area to represent your grievance.

Query No 334

Name G.Boomadevi Query Date 12/03/2010

Regulation No

Section NoQuery respected sir, I am residing with my daughters and aged parents in a rented house.

Now my house owner has requested for disconnection of my electricity connection. I have paid all my electricity bills promptly and there is no dues to Tneb. The houseowner says that as I am not a consumer to TNEB I cannot object to Disconnect the service. As it is Exam period I cannot switch over to a new house immediately else if I continue to be in this house further then the houseowner would request for disconnection of the service. what to do to avoid disconnection of the electric supply. please guide me.


Reply Message

Your kind attention is invited to the following contents displayed in the opening page of the Consumer Query Platform which is self explanatory. “Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders.” You are requested to avoid seeking clarifications on tenant and owner disputes in the consumer query platform.

Query No 335 Name KS Sundararajan Query Date 14/03/2010

Regulation NoSection NoQuery ¾¸Åø «¾¢¸¡¡¢ ¾Á¢ú ¿¡Î Á¢ýº¡ÃÅ¡¡¢Âõ ¦ºý¨É ¦À¡Õû : ¾¸Åø ¦ÀÚõ ¯¡¢¨Á ºð¼ «ÊôÀ¨¼Â¢ø §¸¡¡¢ì¨¸. Á¡÷î Á¡¾õ

7õ §¾¾¢ ¾¢ÉÁÄ÷ ¾¢Õîº¢ À¾¢ôÀ¸ò¾¢ø ÅóÐûÇ "Á¢ý¦ÅðÎ «¾¢¸Á¡Ìõ! þô§À¡¨¾Â 2 Á½¢ §¿Ã þÕû þÃðÊôÀ¡Ìõ" ¦ºö¾¢Â¢¨É þòÐ¼ý þ¨½òÐû§Çý. þÐ ÌÈ¢òÐ ¾¸Åø ¦ÀÚõ ¯¡¢¨Á ºð¼ò¾¢ý «ÊôÀ¨¼Â¢ø ¸£ú ¸ñ¼ ¾¸Åø¸û «Ç¢ìÌõÀÊ §¸ðÎì¦¸¡û¸¢§Èý. 1) þó¾ Á¢ý¦ÅðÎ ¾Á¢Æ¸ò¾¢ø «¨ÉòÐ ÀðÊ ¦¾¡ðÊ¸Ç¢Öõ ¦ºÂøÀÎò¾ÀÎ¸¢È¾¡? 2) «¨ÉòÐ ÀðÊ ¦¾¡ðÊ¸Ç¢Öõ þÃñÎ Á½¢ «Å¸¡ºõ ÁðÎõ ¦ºÂøÀÎò¾ÀÎ¸¢È¾¡? 3) þó¾ ¦ºÂøÀ¡ðÊ¨É ¸ñ¸¡½¢ì¸ ±ó¾Å¢¾Á¡É ¿¼ÅÊì¨¸ ±Îì¸ôÀðÎûÇÐ.? 4) þÐ ÌÈ¢òÐ ¦ÀÈôÀð¼ Ò¸¡÷¸û ±ò¾¨É (±ñ½¢ì¨¸Â¢ø) ±ò¾¨É Ò¸¡÷§Áø ¿¼ÅÊì¨¸ ±Îì¸ôÀðÎûÇÐ? 5) ¿¼ÅÊì¨¸ ±Îì¸ÓÊÂ¡¾ Ò¸¡÷ ±ò¾¨É? ¸¡Ã½õ? 6) ¦ºý¨ÉÂ¢ø «¨ÉòÐ ÀÌ¾¢Â¢Öõ Á¢ý¦ÅðÎ ¸¨¼ôÀ¢Êì¸ôÀÎ¸¢È¾¡? «ôÀÊÂ¢ø¨Ä ±ýÈ¡ø ±ó¾ ÀÌ¾¢Â¢ø? ¸¨¼ôÀ¢Êì¸¡¾¾¢ý ¸¡Ã½õ ±ýÉ? À¾¢¨Ä 30 ¿¡ð¸ÙìÌû ±¾¢÷ À¡÷òÐ ¸¡ò¾¢ÕìÌõ.


Reply Message Query is not clear.

Query No 336 Name boomadevi


Regulation NoSection NoQuery what is the tariff applicable for hollow block manufacturing unit. Whether LT

tariff V or IIIB. Unit having MSME acknowlegement Reply Date 26/04/2010

Reply Message

With reference to your query cited above, the extract of the Notification issued in the Commission’s Tariff order no.1-111, dated 22.05.2008 is reproduced as below which is self explanatory. NOTIFICATION In Tariff Order dated 15-03-2003, clause (i) (relating to applicability under clause 7.0 Low Tension Tariff III A (1) in Part 2: (Low Tension Supply) of Tariff Schedule in Chapter 7.17 is amended as below: “i) (a) The tariff is applicable to cottage industries, micro enterprises engaged in the manufacture or production of goods pertaining to any industries specified in the first schedule to Industries (Development and Regulations) Act 1951 (Central Act 65 of 1951), Small gem cutting units, sericulture and floriculture where the connected load does not exceed 10 HP. (b) The intending consumers applying for service connection under LT Tariff III A (1) claiming to have established the micro enterprise engaged in the manufacture or production of goods (with connected load not exceeding 10 HP) shall produce the acknowledgement issued by the District Industries Center under the Micro Small and Medium Enterprises Development Act, 2006 ( Act 27 of 2006 ) as proof for having filed Entrepreneurs Memorandum for setting up of Micro Enterprises for manufacture or production of goods with District Industries Center under whose jurisdiction the enterprise is located. (c) The existing consumers who are classified under LT Tariff III A (1) based on the SSI / Tiny Industries Certificate may be continued to be charged under the same tariff till next tariff revision. (d) The amendment shall come into force from the date of this order. Regarding the concession to SSI units, you may approach the concerned department of Government of Tamil Nadu. 1) Further it is informed that LT-III B is applicable to all Industries specified in First Schedule to MSMED Act but not covered under LT Tariff III (A)(1) and III (A)(2). 2) Further it is also informed that LT V is applicable to all Commercial establishments and consumers not covered in I-A, I-B, I-C, II-A, II-B, II-C, III-A(1), III-A(2), III-B and IV.

Query No 337 Name raja


Regulation NoSection NoQuery A residential building is being constructed just underneath the

110KV EHT line. they request for electricity under Tariff V for construction purpose. the vertical clearance of 15'could not be assessed now since the building is at the basement level. under this circumstance whether to give supply or not


Reply Message

With reference to your query cited above, Rule 80 of Indian Electricity Rules 1956 on Clearances from buildings of high and extra-high voltage lines is reproduced as below which is self explanatory. (1) Where a high or extra-high voltage overhead line passes above or adjacent to any building or part of a building it shall have on the basis of maximum sag a vertical clearance above the highest part of the building immediately under such line, of not less than- (a) For high voltage lines upto and...........3.7 metres including 33,000 volts (b) For extra-high voltage lines.........3.7 metres plus 0.30 metre for every additional 33,000 volts or part thereof. (2) The horizontal clearance between the nearest conductor and any part of such building shall, on the basis of maximum deflection due to wind pressure, be not less than- (a) For high voltage lines upto and including 11,000 volts..................1.2 metres (b) For high voltage lines above 11,000 volts and up to and including 33,000 volts.........2.0 metres (c) For extra-high voltage lines........2.0 metres plus 0.3 metre for every additional 33,000 volts for part thereof. 1[Explanation- For the purpose of this rule expression “building” shall be deemed to include any structure, whether permanent or temporary] The above rules are valid till the Central Electricity Authority specifies regulations on provision relating to safety and electricity supply as per Section 53 of the Electricity Act,2003.

Query No 338 Name raja


Regulation NoSection NoQuery For LT less than 25HP, when capacitor is defective capacitor compensation charges are

levied. For LT services above 25HP, PF penalty is imposed. As per supply code it is not clear whether capacitor compensation charge is to be levied for defective capacitors in addition to PF penalty for LT services above 25HP. this is not clear in the supply code sec 5(1)(a,b,c)


Reply Message

With reference to your query cited above, it is informed as follows. 1) As per the Clause (iii) of sub-regulation (1) of Regulation 4 on Tariff related charges of Tamil Nadu Electricity Supply Code, disincentive for power factor is applicable for those consumers who fails to maintain a power factor of 0.85 lag in case of LT supply and 0.90 lag in case of HT supply. 2) As per clause (b) sub-regulation (1) of Regulation 5 of Tamil nadu Electricity Supply Code, capacitor compensation charge is applicable for the existing LT service connections (which are not coming under the purview of power factor incentive/disincentive scheme) with connected load of motors of 3 H.P. and above or for using welding transformers(irrespective of their rating). 3) To get a clear idea on capacitor compensation charge and power factor incentive/disincentive, the above two regulations shall be read along with the following regulations also. (i) “Note” under clause (ii) of sub regulation (2) of Regulation 5 on Excess demand charges. (ii) Sub-regulation (2) of Regulation 7 on Installation of meters.

Query No 339 Name raja Query Date 22/03/2010 Regulation NoSection No

Query for change of tariff, a revised test report is necessary. whether RTR is required for NAME TRANSFER AND METER BOARD SHIFTING


Reply Message

Referring to your query, the following Supply Code regulations are reproduced as below which are self explanatory. 1) Reg. 9. Meter readings when there is changes in sanctioned demand etc., Sub-regulation(2):- Whenever a tariff change is to be effected in a service connection, such change shall be effected only after obtaining a Revised Test Report (RTR) and the reading taken shall be conclusive proof of the electricity consumed till the change of tariff. 2) Reg.22. Restoration of supply of electricity Sub-regulation(2):- In the case of a service connection remaining disconnected for six months or more the consumer’s installation will be tested, revised test report obtained and the testing charges collected from the consumer before the same is restored. Such revised test report shall be signed by the consumer or legal owner or legal occupant of the premises.

Query No 340 Name balu.s.p Query Date 27/03/2010

Regulation NoSection NoQuery sir, i requested to disconnect my welding

service(457007405)permanently which is not use for me, in the month of october2009 and i paid the amount for the disconnection and connection was disconnected. and also i requested to inform me how much the deposit amount will be repaid for me and i requested to adjust that amount for the bill of service number 4570071049. but still i didnt get any information about the deposit amount and how much i will be repaid for me and it was not also adjusted in the said service number bills. so i kindly request you to help me in this matter and inform me the amount i have in deposit and adjust the amount in said service number bills as early as possible. thank you.


Reply Message

With reference to your query cited above, it is informed as follows. 1) Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. “Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. 2) As your query pertains to Distribution Licensee’s(TNEB) service related matter, you are advised to approach the Chairperson(Superintending Engineer)/Consumer Grievance Redressal Forum of your area to represent your grievance. 3) If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, Tamil Nadu Electricty Regulatory Commission, 19 A, Rukmini Lakshmipathy Salai(TIDCO Complex), Egmore, Chennai-8

Query No 341 Name raja Query Date 29/03/2010

Regulation NoSection NoQuery whether tenant of a house is a consumer to TNEB when the

service connection is in the name of the house owner. the owner request for disconnection of supply, but the tenant objects. whether supply can be disconnected as per the request of the consumer or to consider the objection. as per the codes there is provision to disconnect the supply due to non payment of amt due to board or on detecting theft. in most of the areas service is not disconnected on objection of the tenant. pl clarify the code.


Reply Message

Referring to your query, it is informed as follows. 1) As per sub section (15) of Section 2 of Electricity Act-2003, “Consumer" means any person who is supplied with electricity for his own use by a licensee (or) the Government (or) by any other person engaged in the business of supplying electricity to the public under this Act (or) any other law for the time being in force; and includes any person whose premises are for the time being connected for the purpose of receiving electricity with the works of a licensee, the Government (or) such other person, as the case may be; 2) Supply shall be disconnected as per the following regulations of Supply Code and Distribution Code. i) Supply for both HT and LT shall be liable for disconnection for non payment of additional security deposit as per sub clause (iv) of sub regulations (5) of Regulation 5 of Supply code on “Additional security deposit”. ii) Supply for both HT and LT shall be disconnected as per the licensee’s right to disconnect or on the request of the consumer as per Regulation 6 of Supply code on “Minimum charges”. iii) Supply for both HT and LT shall be disconnected as per sub regulations (2) and (4) of Regulation 10 of Supply code respectively on “Inaccessibility of meter reading”. iv) Supply for both HT and LT shall be disconnected as per sub regulations (3) and (5) of Regulation 14 of Supply code respectively on “Due dates and Notice periods”. v) Supply for HT will be disconnected as per sub regulation (2) of Regulation 15 of Supply code on “Mode of Payment.” vi) Cut off the Supply of electricity as per Regulation 21 of Supply code on “Disconnection of supply”(as per Section 56 of the Electricity Act-2003). vii)

Supply shall be disconnected as per sub clauses (2)(a), (4) & (5) of clause (AA) of Regulation 23 of Supply code on “Tampering, Distress or Damage to Electrical Plant, Meters etc., viii) The service connection is liable for disconnection as Note (3) under sub regulation (15) of Regulation 30 of Distribution code on “Consumers installation”. ix) Supply shall be liable for disconnection as per sub regulation (3) of Regulation 32 of Distribution code on “Licensees supply mains and equipments.” Both the Supply Code and Distribution Code can be viewed /downloaded from the Commissions website: www.tnerc.gov.in(Main menu: Codes & Regulations, Sub menu: Supply Code)

Query No 342 Name K.C.SAMU Query Date 30/03/2010

Regulation NoSection NoQuery i am a small former. I would like to get new connnection for bore

well. what is the formalities and hoe many days i have to wAit for the new connection


Reply Message

Referring to your query it is informed that there is no time frame stipulated in the Distribution Code to effect Agricultural service connection. However, the provision 27(2) in the Distribution Code is given below. “Supply to Agricultural category: Application for supply to agriculture category shall be in Form 2 of Annexure III. In respect of the agricultural category, this provision shall be governed by the directives issued by the Commission from time to time, on the basis of the guidance on this matter by the National Electricity Policy (as stipulated in sub section 4 under section 86 of the Act) and the policy directions in public interest given by the State Government under sub section (1) of section 108 of the Act. ” As your query pertains to distribution licensees service related matter, you are required to contact the Section Officer of your area.

Query No 343 Name raja Query Date 30/03/2010

Regulation NoSection NoQuery it is informed in the website that the reply will be given within 15

days. but most of the replies are received only after a lapse of 15days. whether it is 15 working days or 15 days inclusive of all days.


Referring to your query, it is informed that reply to consumers’ queries will be given within 15 days. But, certain queries take more time before giving reply to the consumers for want of informations which are to be gathered from other sources. Normally, the reply will be hosted in the website within 15 days of receipt of query.

Query No 344 Name sampath.R Query Date 05/04/2010

Regulation No

Section No

Query Please refer my complaint no 273. I request you to prevent the theft of electricity done by the company. The theft of electricity on preventing which, will help public to utilize the current for the right purpose. sampath.R


Reply Message

With reference to your query cited above, the following are stated. Your kind attention is invited to the contents displayed in the opening page of the Consumer Query Platform. Consumer can raise queries with respect to the specific provisions of the Commission’s Regulations, Codes and Orders. Since your query is related to theft of power, you may file your petition to Chairman/TNEB or inform to the enforcement wing of TNEB at the following phone no. Contact no.- 044-28520928

Query No 345 Name Vijayanand Query Date 09/04/2010


Query Subject: No Agricultural Service connection for 21 years My Father has registered for the Agricultural Service connection on 03.01.1990. And he did not get the connection still and I have lot of times inquired about this and they are saying that “Number of connections per year sanctioned from government is very less”. My Kind notice to you that it has been already 21 years gone and we yet to get the connection. I really helpless of this.I request you to grant me the Agricultural service connection as early as possible.this will help my family which depends agriculture wholly for its income. thank you sir! I am attaching my land details to you My Father's Name V.P.Balasubramanian Survey No.4/1 patta no.182 With thanks & regards Vijayanand V B 9789620276 Please tell me to whom i shoud send mail or contact for free connection


Reply Message

Referring to your query it is informed that there is no time frame stipulated in the Distribution Code to effect Agricultural service connection. However, the provision 27(2) in the Distribution Code is given below. “Supply to Agricultural category: Application for supply to agriculture category shall be in Form 2 of Annexure III. In respect of the agricultural category, this provision shall be governed by the directives issued by the Commission from time to time, on the basis of the guidance on this matter by the National Electricity Policy (as stipulated in sub section 4 under section 86 of the Act) and the policy directions in public interest given by the State Government under sub section (1) of section 108 of the Act. ” As your query pertains to distribution licensees service related matter, you are required to contact the Section Officer of your area.

Query No 346 Name M.SINTHAL BEGAM Query Date 10/04/2010

Regulation NoSection NoQuery Youe Highness, The oerhead line of electricity distribution is crossing near to my

home building TNEB local authorities already provides the PVC pipe lines in the said electricity lines by collecting official rpt of IRS.500/-, that is enough safe for us but now they urging to pay IRS . 25000 to change the electrical post, we are refusing the same. In these refuse TNEB refused to provide me a additional, 3 phase line. please do the needful with your kindness to advice TNEB to provides us the 3 phase line without change the post which damaged by some others road vehicle


Reply Message

Referring to your query, it is informed that as per sub regulation (6) of Regulation 5 of Supply code, the cost of shifting service/line, structure and equipment shall be borne by the consumer. It is also informed that as your query pertains to Distribution Licensee’s(TNEB) service related matter, you are advised to approach the Chairperson(Superintending Engineer)/Consumer Grievance Redressal Forum of your area to represent your grievance. If you are aggrieved with forum's decision, you may appeal to the Electricity Ombudsman functioning in the following address within 30 days from the date of order of the forum. The Electricity Ombudsman, Tamil Nadu Electricty Regulatory Commission, 19 A, Rukmini Lakshmipathy Salai(TIDCO Complex), Egmore, Chennai-8

Query No 347 Name s.p.balu Query Date 15/04/2010 Regulation NoSection NoQuery sir, regarding my previous query 340(mentioned below). i like to know

wheather i can get that electricity (welding power)connection again in the same premisses. because now i am in wanted of welding service for my factory. so kindly send me the procedures. as early as possible. thank you. regards s.p.balu. ( Query No 340 Name balu.s.p Query Date 27/03/2010 Regulation No Section No Query sir, i requested to disconnect my welding service(457007405)permanently which is not use for me, in the month of october2009 and i paid the amount for the disconnection and connection was disconnected. and also i requested to infrom me how much the deposit amount will be repaid for me and i requested to adjust that amount for the bill of service number 4570071049. but still i didnt get any information about the deposit amount and how much i will be repaid for me and it was not also adjusted in the said service number bills. so i kindly request you to help me in this matter and infrom me the amount i have in depoosit and adjust the amount in said service number bills as early as possible. thank you.)


Referring to your query, it is informed that reply to your query no.340 was posted in our website on 27.04.2010. You may visit our consumer query platform to get the reply.

Query No 348 Name subramanian m Query Date 15/04/2010

Regulation No distribution code

Section NoQuery pl inform max distance between existing electric post and consumers

service point for 1 ph new service Reply Date 04/05/2010

Reply Message

Referring to your query, para 6 in Annexure VI(See Rule 27) of Indian Electricity Rules 1956 and clause (b) of sub regulation (14) of Regulation 29 of Distribution code are reproduced as below which are self explanatory. 1. Para 6 in Annexure VI(See Rule 27) of Indian Electricity Rules 1956:- Service Lines- The licensee shall lay free of charge 30 metres of service line from his nearest distribution main outside the limits of the property in respect of which the requisition is made. Any length in excess of 30 metres, as defined above and the whole of the service line within the limits of the property in respect of which application is made shall be paid for by the applicant. The cost mentioned above however, shall be exclusive of the proportionate cost of the first pole and fittings beyond 30 mts. aforesaid. The proportionate cost of such poles and fitting shall be in the same ratio as 30 metres is to the length of the line beyond 30 metres from the point of tap-off of the service and the second support of the service line. The main cut-outs or fuses shall be inserted and sealed by the licensee free of cost to the consumer. 2. Clause (b) of sub regulation (14) of Regulation 29 of Distribution code:- For High Tension service connections:- --------------------------------------------------------------------------------------------------- (b) For outdoor metering, a clear space of 10 metre x 4 metre or 5 metre x 5 metre open to sky shall be provided. This enclosure shall be at the periphery of the building and shall be cut off from other portions of the premises by fire resistance walls. These areas shall be specifically shown in the plan. Before the plan is sent to the competent authority for approval, it shall be sent to the Engineer and got approved. The point of supply shall be within 30 meters from the main gate easily accessible and visible and satisfactory with regards to security aspects. Failure to comply with the above requirements will result in denial of supply.

Query No 349 Name LK TEXTILES PVT LTD Query Date 24/04/2010 Regulation No

Section NoQuery HOW MANY DAYS THE TNEB WILL BE REFUND TO THE DEPOSITS (i.e DCW

ESTIMATION COST IN CASE WORK IS STOPPED BY ANY ONE REASON) Reply Date 05/05/2010

Reply Message

Referring to your query, the extracts of sub-regulation (7) of Regulation 17 of Supply code, sub-regulation (5) of Regulation 33 of Distribution code and Regulations 6&7 of Distribution Standards of Performance Regulations are reproduced below which are self explanatory. 1) Sub-regulation(7) of Regulation 17 of Supply code on Agreement with respect to supply : Issues on recovery of charges. The licensee shall on receipt of the notice referred to in sub – regulation (3) make such adjustment of the dues due to him from the consumer as may be necessary to clear the dues from the consumer against the security deposit or additional security deposit or any other deposit made by the consumer, and after making such adjustment, refund the balance deposit, if any, to the consumer within three months from the date of expiry of the notice period referred to in sub – regulation (3). 2) Sub-regulation(5) of Regulation 33 of Distribution code on Agreements. In the case of termination of the agreement either by the consumer under sub – regulation (3) or by the licensee under sub – regulation (4), as the case may be, the licensee shall recover the dues if any due from the consumer after making such adjustment of the dues, due to him by the consumer as may be necessary to clear the dues from the consumer against the security deposit or additional security deposit or any other deposit made by the consumer and after making such adjustment, refund the balance deposit, if any, to the consumer within three months from the date of termination of the agreement. 3) Regulations 6 of Distribution Standards of Performance Regulations on Temporary Supply. The intending consumers may require temporary services for construction of residential houses, complexes, commercial complexes, industrial premises and also for illumination during festivals, etc. Such temporary services shall be effected as per the time schedule specified for the new and additional loads. The Licensees shall refund the balance deposit if any within 3 months from the date of disconnection of service after temporary supply period is over. 4) Regulations 7 of Distribution Standards of Performance Regulations on Shifting of Service Connection / Deviation of Lines and Shifting of Equipments. Wherever the consumers request for shifting the service connection as specified in the Supply Code, or for deviation of the existing lines at their cost the following time schedule shall be observed for completing these works after getting the expenses as specified in the Distribution Code / Supply Code. --------------------------------------------------------------------------------------------------- The accounts should be settled within three months from the date of completion of shifting work by recovery of excess expenditure or refunding the balance deposit

TNERC CONSUMER QUERY PLATFORM CONSUMER QUERY DETAILS

Query No 350 Name thiru Query Date 06/05/2010


Query

i have register two Agricultural application. both application name and SF.No are same. i got the service of first application in self finance scheme. another one application now i got the normal notice. so i request to TNEB for name and SF.No change in my son but your TNEB rules it not applicable


Reply Message

Referring to your query it is informed as below.As your query pertains to distribution licensees service related matter, you are required to contact the Section Officer(Assistant Engineer/Junior Engineer Grade-I) of your area.

TNERC CONSUMER QUERY PLATFORM CONSUMER QUERY DETAILS

Query No 351 Name Deepak Gupta Query Date 31/05/2010


Query

Dear Sir, From the last 4 days in Saidpaet - Dharamraja Koil Street, Chennai One phase of Current is not available. Due to which we are not able to run Home Applinaces like AC etc..in hot Summer. It is surprising to see that TNEB has not taken any action even after 4 days. Kindly look in to the matter immediately. Thanks for your action. Regards, Deepak Gupta

Reply DateReply Message

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