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Quarterly Meeting September 27, 2011 • 8:30 AM The New Community College, 50 West 40th Street New York, New York
NEW YORK CITY WORKFORCE INVESTMENT BOARD BOARD MEMBERS
Kathleen Kearns Chair Continuum Health Partners
Horace Barker Vice Chair Morgan Stanley Smith Barney
William Abramson Buchbinder & Warren
Edward Jay Goldberg Macy’s
Lilliam Barrios-Paoli NYC Department for the Aging
Scott Berger Arista Air Conditioning Corp.
Colvin Grannum Bedford Stuyvesant Restoration Corporation
Tom Pendleton NYC Department of Education
Les Bluestone Blue Sea Development Company
Sarah Holloway Hudson Heights Partners
Seth Pinsky NYC Economic Development Corporation
Marion Boykin Time Warner Cable
Deborah King 1199SEIU Training & Employment Funds
Robert Purga NYS Department of Education
Ken Dircks
Marc Leff Maimonides Medical Center
Jocelynne Rainey Brooklyn Navy Yard Industrial Park
Rochelle DiRe Hearst Television
Rae Linefsky C3 Consulting
John B. Rhea NYC Housing Authority
Robert Doar NYC Human Resources Administration
Richard Mast Bloomingdale’s
Stuart Saft Dewey & LeBoeuf
Arnold Dorin ACCES-VR Adult Career and Continuing Educational Services- Vocational Rehabilitation
Joseph McDermott Consortium for Worker Education
Deirdre Scott Bronx Council on the Arts
Mark Elliott Economic Mobility Corporation
John Mogulescu City University of New York
Robert Walsh NYC Department of Small Business Services
Patricia Fahy NYS Department of Labor
Thomas Moloney Clearly Gottlieb Steen & Hamilton LLP
Veronica White NYC Center for Economic Opportunity
Reg Foster IBM Corporation
Jeanne Mullgrav NYC Department of Youth & Community Development
Richard Windram Verizon
Ester Fuchs Columbia University
Jesse Nieblas CVS
American Indian Community House
George Ntim Marriott Marquis
South Bronx Job Corps Center /ResCare
QUARTERLY MEETING
New Community College 50 West 40th Street, New York, New York
Tuesday, September 27th, 2011
8:30 – 10:00 AM
AGENDA
Next WIB Meeting: Wednesday, December 7th, 2011
8:00 Coffee and Light Refreshments
8:30 Welcome and Opening Remarks
Action Item: • June 16, 2011 Meeting Minutes
Kathleen Kearns, WIB Chair
8:45 Update on WIB Priorities and Activities Committee Chairs:
Les Bluestone, Employer Engagement Horace Barker, Workforce Policy Reg Foster, Youth Council Kathleen Kearns, Executive Phil Weinberg, WIB President
9:10 New Community College
John Mogulescu, Senior University Dean City University of New York Dr. Scott Evenbeck, Founding President New Community College City University of New York
10:00 Meeting Closing and Adjournment Kathleen Kearns, WIB Chair
QUARTERLY MEETING
New Community College 50 West 40th Street, New York, New York
Tuesday, September 27th, 2011
8:30 – 10:00 AM
TABLE OF CONTENTS
Tab Agenda Item and Corresponding Material
1
• Minutes of the June 16, 2011 WIB Quarterly Board Meeting • New Member Biography: Scott Berger, Arista Air Conditioning • New Member Biography: Rochelle DiRe, Hearst Television
2
Memos from WIB Committee Chairs: • Executive Committee Memo • Employer Engagement Memo • Workforce Policy Memo • Youth Council Memo
• WIB President’s Memo to Board Members • City of New York Workforce Development Quarterly Report (April – June 2011)
3
• Speaker Biographies: Dr. Scott Evenbeck, John Mogulescu, Toni Gifford • Summary of New Community College, CUNY
4
• NYC Department of Small Business Services: Commissioner Update Memo • NYC Department of Youth & Community Development: Commissioner Update Memo
New York City Workforce Investment Board June 16, 2011 Quarterly Meeting Minutes
QUARTERLY MEETING
Levin Institute 116 East 55th Street, New York, New York
Thursday, June 16, 2011
8:30 – 10:00 AM
MINUTES Board Members Present: Bill Abramson Kathy Kearns Tom Pendleton Les Bluestone Marc Leff Robert Purga Marion Boykin Rae Linefsky Jocelynne Rainey Arnold Dorin Richard Mast Deirdre Scott Patricia Fahy Joe McDermott Maria Serrano Ester Fuchs John Mogulescu Ray Singleton Edward Goldberg Thomas Moloney Robert Walsh Sarah Holloway Jeanne Mullgrav Guests Present: David Berman Dale Grant Laura Noonan Christina Burgess Keith Hall Marty Oesterreich Jalio Borren Bruce Herman Deldreana Peterkin Cesar Cardenas Lesley Hirsch Clark Reid Chris Cesarani Angie Kamath Sandi Rosenthal Alan Cheng Megan Keenan Lincoln Restler Tara Colton Lea Kilraine Kelly Richardson Elizabeth Deleon Sara Krauss Israel Rosario Rochelle DiRe Suzanne Lynn Shane Spaulding David Fischer Jackie Mallon Phil Weinberg Katy Gaul John Moye Approval of Minutes The minutes of the meeting of the New York City Workforce Investment Board (WIB) were approved. Chairman’s Report Ms. Kearns welcomed the Board. She began the meeting by announcing the appointment of a new member Jocelynne Rainey, Vice President of Human Resources for the Brooklyn Navy Yard Corporation (BNYDC), to the Board. She detailed that Jocelynne has successfully led the
New York City Workforce Investment Board June 16, 2011 Quarterly Meeting Minutes
human resources function in the for-profit and non-profit sectors for over 15 years and has over 20 years of corporate experience having served as both an advisor and senior executive at a number of leading corporations. Most recently, she was the Human Resources Director for specialty food retailer Agata & Valentina and served as Regional Human Resources Representative with Boar’s Head Provisions. Next, Ms. Kearns introduced the WIB’s new summer intern Christina Burgess. Christina is currently pursuing a MPA at the Woodrow Wilson School of Public and International Affairs at Princeton University. Prior to joining the WIB team, she spent five years in San Francisco at Jumpstart for Young Children, a national early education organization. She will be supporting WIB staff in state and federal advocacy efforts, the collection and dissemination of workforce data, and other relevant projects. Committee Updates Les Bluestone, Chair of the Employer Engagement Committee, shared key items from the Committee’s March meeting hosted by Richard Mast at Bloomingdale’s flagship store on 59th and Lexington Avenue. Human Resources executives from Bloomingdale’s shared their perspective on hiring trends in the industry, as well as their own positive experiences with the City’s Summer Youth Employment Program (SYEP). Following this presentation, the NYC Department of Youth and Community Development (DYCD) and the NYC Mayor’s fund presented on the City’s campaign to encourage businesses to donate funds in support of SYEP slots this summer. Outreach to WIB members resulted in several member organizations signing on and donating, including CVS, Bloomingdale’s and Verizon. Next, Jeanne Mullgrav, Commissioner of the NYC Department of Youth and Community Development (DYCD), gave the members a brief update on the Summer Youth Employment Program (SYEP). She thanked the member organizations for signing on and donating to the program. Next, Kathy Kearns, Chair of the Executive Committee, reported to the Board that at the recent Executive Committee meeting, a resolution was discussed and approved for the 2012 Workforce Investment Act (WIA) Adult and Dislocated Worker budget for New York City. Also at the meeting, the Committee received an overview of the WIA Youth budget from Suzanne Lynn, Deputy Commissioner at the Department of Youth and Community Development. Finally, Bill Abramson, member of the Workforce Policy Committee, detailed the Committee’s actions taken and outcomes of proposed federal funding cuts to Workforce Investment Act programs. He also shared that
the Committee received a green jobs update from Lesley Hirsch of the NYC Labor Market Information Service.
Following the committee updates, WIB President Phil Weinberg provided a brief update on the progress of the WIB against the Board’s 2011-13 Strategic Plan. He reiterated the four key priority areas from the plan: innovation, coordination, championing the system, and performance. He then provided an update on two specific initiatives to highlight progress against two of these priorities. First, he shared that the Board has been extremely active on the advocacy front, sending a Board letter to New York’s U.S. Senate delegation, hosting staff from several U.S. Congressional offices, visiting Congressional leaders in DC, and partnering with the U.S. Conference of Mayors to push for common interests across cities nationally. He thanked the Board, and especially the Workforce Policy Committee, for their active involvement and support of these efforts. Next, Mr. Weinberg shared that as a result of a working group led by the WIB and the Human Resources Administration, as part of the Deputy Mayors’ Workforce Cabinet, the City had
New York City Workforce Investment Board June 16, 2011 Quarterly Meeting Minutes
launched its first annual State of the New York City Workforce System report. The report was distributed to all members at the meeting. He thanked staff from the WIB and City Hall who had been instrumental in the report’s publication. Transformation to a Business Driven Workforce System Following the update of the plan, Ms. Kearns introduced WIB member Ester Fuchs to introduce a newly-developed documentary on the transformation of New York City’s workforce system. After a brief reflection by Ms. Fuchs on the history of the City’s transformation since 2003, the new documentary, entitled Putting New Yorkers to Work, was debuted. Following the video, Angie Kamath, Deputy Commissioner of SBS, and Jackie Mallon, Assistant Commissioner of SBS, joined the Board in a discussion on the next steps of this transformation process. They placed particular emphasis on SBS’s sector-focused business development and recruitment activities and the focus on job quality and higher wage positions in 2011. Trends and Outlook for the Economy and Labor Market Following this video and discussion, Ms. Kearns asked Lesley Hirsch, Director of the New York City Labor Market Information Service to introduce Dr. Keith Hall, Commissioner of the U.S. Bureau of Labor Statistics. Dr. Hall led the Board through a presentation entitled The Economy Today: What Our Measures Tell Us About the Current Labor Market. The presentation shared national and local data on the state of the economy and labor market and led to a discussion with Board members on the implications for cities such as New York City. Conclusion Following the business described above, the meeting was adjourned. Ms. Kearns announced that the next quarterly WIB meeting would be held on September 27, 2011.
Scott Berger Biography For over 50 years, Arista Air Conditioning Corporation has been installing and servicing commercial air conditioning, refrigeration, heating and ventilation systems throughout the Metropolitan area, Long Island, Upstate New York and portions of New Jersey and Connecticut. Arista Air Conditioning is the New York tri-state industry leader in air conditioning and heating sales, service and maintenance. Arista's highly-skilled staff of engineers and project coordinators will meet every technical challenge from air conditioning and heating, refrigeration, ventilation, system design, modification and replacement.
Rochelle DiRe Biography
Rochelle DiRe joined Hearst Television as Vice President, Human Resources in April 2011. She oversees corporate-wide human resource initiatives including employee development and talent acquisition.
Prior to joining Hearst Television, Rochelle was the Vice President of Human Resources for LimeWire, Inc. Previously she served as the Executive Vice President, Human Resources for Courtroom Television Networks.
Rochelle is a graduate of Bennington College in Bennington, VT. She is also a graduate of the Harvard University Executive Management Program and the Center for Creative Leadership's Betsy Magness Institute.
She has served on the board of the Bloomingdale School of Music. She is member of NYHRPS and SHRM.
Memorandum
To:From: Kathleen Kearns, Chair, NYC Workforce Investment Board
NYC Workforce Investment Board Members
Date: September 23th, 2011
Re:
Executive Committee Quarterly Report
The purpose of this memo is to update the NYC Workforce Investment Board (WIB) Members on key activities of the Executive Committee since the Board’s previous meeting on June 16th, 2011. 1. Committee Members Kathleen Kearns (Chair), Horace Barker, Les Bluestone, Mark Elliott, Reg Foster, Rob Walsh 2. Key Activities The Executive Committee focused on the following activities during the third quarter of 2011:
• Recruitment of new board members. Committee members, along with WIB staff, targeted and met with several prospective WIB members in an effort to identify new business members for the Board. During the quarter, four of these individuals were referred to the Mayor’s Office of Appointments for consideration and vetting. We are pleased to introduce two of these new members (Rochelle DiRe from Hearst Television and Scott Berger from Arista Air Conditioning) to the Board during the September 27th
•
Board meeting and expect to introduce the others during the next Board meeting in December 2011.
Oversight of the WIA one stop system. Committee members convened to discuss allegations that surfaced in a New York Times column on August 8, 2011. In the column, a former staff member from SEEDCO, which operates the Upper Manhattan and Bronx Workforce1 Career Centers, alleges that SEEDCO incorrectly claimed credit for helping individuals obtain employment, and when informed of such behavior, failed to remedy the situation. Committee members spoke with leadership from the NYC Department of Small Business Services (SBS) to review the allegations and the procedures SBS has in place to validate outcomes – including newly instituted controls. The matter has been referred to the NYC Department of Investigation.
3. Next Steps The Committee is scheduled to meet next on October 26th, 2011. In the meantime, the Committee will be actively recruiting new members and welcomes recommendations from all Board members.
Memorandum
To:
From: Les Bluestone, Employer Engagement Committee Chair, NYC WIB
NYC Workforce Investment Board Members
Date: September 27, 2011
Re:
The purpose of this memo is to inform NYC Workforce Investment Board (WIB) Members on the activities of the Employer Engagement Committee since the Board’s previous meeting which was on June 16, 2011.
Employer Engagement Committee Quarterly Report
1. Committee Members
• Chair – Les Bluestone, Blue Sea Development • Richard Mast, Bloomingdale’s • Marion Boykin, Time Warner Cable • Lakythia Ferby, HRA • Katy Gaul, HRA • Nikki Georges-Clapp, NYCHA
• Daphne Montanez, DYCD • Jesse Nieblas, CVS • George Ntim, Marriott • Michelle Pinnock, NYCHA • Ray Singleton, HRA
• Marc Leff, Maimonides Medical Center • Rae Linefsky, C3 Consulting • Jackie Mallon, SBS
2. Key Activities The Committee conducted the following business during the third quarter of 2011: The following priorities and role of the committee for the first and second quarters include:
• Promote NYC’s workforce system in business community by serving as ambassadors to external audiences and potential partners (i.e. committee members advocate to their networks the Department of Small Business (SBS): NYC Business Solutions Recruitment Services (middle wage jobs).
• Increase utilization of the public workforce system by WIB business members- goal for 100% utilization, • Mobilize committee members to fundraise from the private sector for the Summer Youth Employment
Program (SYEP). During the September meeting hosted by Marion Boykin at Time Warner Cable (TWC), the committee heard from several individuals. Council Member Diana Reyna spoke about Jobs and Workforce Development in New York City from her perspective as the Chairperson of the NYC Council’s Committee on Small Business. She noted the importance of making New Yorkers more aware of the public workforce development and business services offered. In conversations with businesses she has heard concerns that range from having difficulty accessing capital to being financially unable to keep or expand their workforce. She stressed to the members to think creatively about ways in which the public sector can more effectively make alliances with businesses, i.e. utilizing technology for marketing purposes. The Committee also heard from individuals at Time Warner Cable. Director of Recruiting, James Molloy, spoke about hiring and training opportunities and skill level requirements. Mr. Molloy noted that having consistency and an open dialogue between the employer and public workforce system is key to creating and maintaining a successful relationship. He also reiterated the importance of soft skills while hiring. At the same meeting, the Committee further discussed accomplishments and challenges to date, and possible future direction and goals. Some accomplishments noted included fundraising for the SYEP program and the Professional and Financial Services Roundtable for NYC Business Solutions recruitment staff. The Roundtable was graciously hosted by member Stuart Saft at Dewey & LeBoeuf, LLP. Positive feedback was received from event attendees and a strong interest for additional events was stressed. Outreach through board members’ personal networks has been challenging and all members’ feedback on how to generate involvement is
Page 2 of 2
encouraged. The Committee will continue to focus on employer engagement issues, some of which are noted above, and explore other strategies to assist City agency workforce services and advocate for them to the business community. Some of the additional initiatives mentioned include:
• Increase advocacy and marketing efforts of successful public workforce development programs and services offered. (i.e. develop Op Eds and or an article/column in neighborhood papers that highlight a particular program and services to be co-authored by and attributed to WIB members. Potentially utilizing TWC’s On-demand platform was also suggested).
• Increase knowledge about career pathways in to High Schools (i.e. informing students of the opportunities and basic foundations, curriculum development). The WIB Policy Committee is currently exploring this matter so we will work to align efforts.
• Learn more from employers how the public workforce system can better engage them in these initiatives (i.e. placement and retention).
• Explore ways to attract and make unemployed and under-employed workers aware of how the City’s workforce development services can provide benefit to them.
• Roundtables. Host additional forums with employers and NYC workforce services providers. Need to determine what fields/sectors would be ideal to highlight (i.e. retail, hospitality, technology, transportation, etc.).
3. Next Steps The next Committee meeting is being scheduled for late 2011 or early 2012. Committee members are asked to approach their personal networks about the NYC Business Solutions Recruitment services. Les and Lea will be contacting individuals for feedback on methods of outreach (i.e. potential OpEd/article/column program topics), Roundtable topics, and to solicit for referrals from within their networks. Additionally outreach to business organizations and groups continue and we are planning to give a presentation at the November Brooklyn Chamber of Commerce meeting and are working to establish similar dates with the chambers of commerce for the other boroughs. Please contact myself or Lea Kilraine ([email protected]) to learn more about business development services or other enquires, etc.
Memorandum
To:
From: Horace Barker, Workforce Policy Committee Chair, NYC WIB
NYC Workforce Investment Board Members
Date: September 27, 2011
Re:
Workforce Policy Committee Quarterly Report
The purpose of this memo is to inform the Members of the NYC Workforce Investment Board (WIB) on the activities of the Workforce Policy Committee since the Board’s previous meeting which was on June 16, 2011.
1. Committee Members
• Chair – Horace Barker, MorganStanley
SmithBarney • Colvin Grannum, Bedford Stuyvesant
Restoration • William Abramson, Buchbinder Warren • Richard Windram, Verizon
• Deborah King, SEIU 1199 Training Funds • Joseph McDermott, CWE
• Marc Leff, Maimonides Medical Center • Jocelyn Rainey, Brooklyn Navy Yard • Patricia Fahy, NYSDOL • Ken Dircks • John Mogulescu, CUNY
2. Key Activities
• The Committee reviewed and approved a new Department of Small Business Services training policy. Following a brief suspension in ITG issuance and intense dialogue with the SBS training team, led by Sara Schlossberg, the Committee passed a resolution allowing SBS to direct substantially-reduced ITG funding to a narrow set of mid-wage occupations that are aligned with the workforce system’s job placement goals. This new set of occupations must still be defined as “in-demand”. Other criteria that apply to the new targets include specific technical skills training required by the occupation, experiential and education requirements, and limited training options for the occupations through other SBS resources or community partners. The approved changes will be implemented once ITG issuance resumes in October.
• The Committee began a process of identifying workforce initiatives for the purpose of development and implementation by the group. The Chair hosted a brainstorming session in advance of the August Committee meeting. Session participants identified a narrow set of initiatives to potentially develop and implement over the course of the next year. At the August Committee meeting participants signaled an interest in collaborating with education stakeholders to focus on mapping career pathways for secondary school students who may not be on a “college track”. The goal of this exercise is to improve the ability of young New Yorkers compete in the local employment market. WIB staff are working to involve the necessary parties in development of this initiative.
3. Next Steps At the request of the Chair, WIB staff will present a proposal for a WIB-guided career pathways initiative at the November Workforce Policy Committee meeting.
Memorandum
To:From: Philip Weinberg, President, NYC Workforce Investment Board
Members of the NYC Workforce Investment Board
Date: September 22, 2011
Re:
President’s Quarterly Update
The purpose of this memo is to update the Members of the NYC Workforce Investment Board (WIB) on key activities that have advanced the WIB’s strategic priorities since the Board’s previous meeting on June 16th, 2011. In December 2010, the WIB released a 2011 Action Plan, to fulfill the priorities of the Board’s 2011-2013 Strategic Plan. A summary of the 2011 Action Plan’s fifteen (15) key actions is as follows:
Priorities from WIB Strategic Plan 2011 Actions
a. Promote and champion the publicly-funded workforce system through advocacy to policymakers, outreach to business leaders and other key stakeholders and securing new resources to support local needs.
1. Strengthen employer recruitment and participation in the public workforce system, through leveraging the new WIB Employer Engagement Committee
2. Implement a broad workforce advocacy portfolio that champions NYC workforce and economic development legislative and administrative priorities
3. Pursue new funding opportunities to support the public workforce system
4. Highlight our successes and raise issues of importance through WIB-produced communications and utilizing local and national venues and events
b. Identify and drive innovative workforce policies and strategies that enhance services and address needs and gaps within the workforce system.
5. Scale-up of Scholars at Work, a partnership between the City’s career and technical education high schools and the Workforce1 Career Centers
6. Strengthen connections between community colleges and the public workforce system
7. Forge high-impact connections between workforce and literacy services in NYC
c. Coordinate and align the City’s workforce development resources, programs and strategies to best serve jobseekers, workers and employers.
8. Publish an inaugural Annual State of the NYC Workforce Report, bringing the public new information on the City’s public workforce system
9. Strengthen linkages within the public workforce system and with external partners, for the purpose of developing a pipeline for new clients and for referring existing clients to needed services and resources
10. Launch new deliverables and a sustainability plan for the NYC Labor Market Information Service
11. Host City-wide workforce events that advance common workforce priorities
d. Focus relentlessly on the performance of our workforce services to jobseekers, workers and employers.
12. Refine strategies for the Workforce1 Career Centers and WIA training investments to reflect the evolving funding, economic and sector landscapes
13. Roll out new City-wide workforce performance dashboard
14. Strengthen effective collaborations with state and federal agencies
15. Leverage the Youth Council to focus on enhancing youth workforce programming
Below are updates from the 3rd quarter of 2011 on selected activities that fulfill the four priorities articulated in the Board’s 2011 Action Plan:
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Priority 1: Promote and Champion the Publicly-Funded Workforce System WIB Joins with Local and National Leaders to Maintain Pressure Against Cuts to WIA. WIB staff are working closely with the City’s Federal Legislative Affairs office and with the Departments of Small Business Services and Youth and Community Development to press federal policy-makers on reauthorization of the Workforce Investment Act, federal appropriations, and other jobs-related legislation. During the quarter, these efforts included visits by WIB staff to Washington DC to meet with key federal policy-makers, hosting visits in NYC for New York Congressional staff, issuing letters and position papers from the WIB to inform policy-makers, and teaming up with other cities to press for priorities shared by cities across the nation. WIB Joins with DYCD and the Mayor’s Fund to Expand Business Involvement in SYEP. The WIB joined the DYCD and other City agencies on a campaign to increase the number of youth served through the City’s Summer Youth Employment Program (SYEP). With the help of the Mayor’s Fund to Advance New York City, a new marketing campaign was launched to encourage businesses to donate funds in support of SYEP this summer. Many thanks to WIB members from Bloomingdale’s, CVS and Verizon, who lent financial support to this initiative.
WIB Participates in White House Forum on Urban Entrepreneurship. On August 1st, the WIB and SBS participated in a White House Forum on Urban Entrepreneurship, held at Monroe College in the Bronx. The event was aimed at supporting local entrepreneurs and allowed us an opportunity, through a presentation to the forum and a separate panel discussion, to share with participants the resources available to entrepreneurs and small businesses by the City’s public workforce system. WIB Hosts Workforce Leaders in NYC. On September 9th, the WIB, along with SBS and DYCD, hosted leaders from Capital Workforce Partners (CWP), the WIB representing Hartford and numerous other cities across North Central Connecticut. The President of CWP currently chairs the Workforce Development Council of the U.S. Conference of Mayors. On June 13th, the WIB and SBS also hosted Jamil Dada, a member of the California WIB and former board chair of the National Association of Workforce Boards on a visit to the Brooklyn Workforce1 Career Center. Both visits provided an opportunity for NYC to share innovations in our workforce development system with other cities and national workforce leaders.
New Documentary Chronicles Turn-around of NYC Workforce System. During the WIB’s June 16th quarterly Board meeting, we debuted a new video, Putting New Yorkers to Work, that chronicles the turn-around of the New York City Workforce1 Career Center system. The video is being utilized for advocacy and sharing of best practices with other cities nationally and is available on the WIB website. Priority 2: Identify and Drive Innovative Workforce Policies and Strategies WIB Policy Committee Approves New Training Policy, Holds Planning Session. On August 26th, the Workforce Policy Committee approved a new training policy for New York City’s WIA Individual Training Grants (ITG), further aligning our training investments with sectors of economic strength for our City and our Workforc1 system. Previously, on July 19th, WIB Vice Chair Horace Barker hosted a planning session at Morgan Stanley Smith Barney for committee members to strategize on potential new member-driven workforce initiatives. Topics discussed included implications of the green economy on workforce development, career pathways and the connection between secondary schools and the workforce, and support for small business growth. This discussion was continued during the August 26th meeting and the committee expects to determine priority initiatives during its November session.
Page 3 of 3
WIB, SBS and DOE Celebrate 2nd Annual Scholars at Work Graduation, Gear-up for Year 3 Launch. On June 14th, the second annual cohort of Scholars at Work participants were recognized at the Brooklyn Public Library at Grand Army Plaza. For 2011-12, Scholars at Work will expand to include seven schools in internships and fifteen schools in career exploration activities. WIB, SBS, and DOE Scale-up Bridge to Tomorrow Literacy Initiative. Following its early 2011 launch at the Upper Manhattan and Brooklyn Workforce1 Career Centers, Bridge to Tomorrow expanded this quarter to a full service site at the Bronx Workforce1 Career Center. The City-wide initiative is funded in partnership with the New York City Council. Priority 3: Coordinate and Align the City’s Workforce Development Resources and Strategies
WIB Participates in Mayor’s Workforce Cabinet to Strengthen System Coordination. Since early 2010, the WIB has been actively participating in an initiative on City-wide workforce coordination convened by Deputy Mayors Robert Steel and Linda Gibbs and Chancellor Dennis Walcott. The goal of the initiative is to further strengthen our City’s workforce system through increased coordination around shared goals. The WIB has been particularly active on cross-agency initiatives focused on employer engagement, advocacy, and system-wide performance reporting.
WIB Presents at Event for NY State Department of Labor. On June 24th, WIB President Phil Weinberg joined Department of Labor staff at the International Association of Workforce Professionals annual gathering, where he shared priorities of the City’s workforce system and fielded questions from DOL staff. WIB and SBS Partner to Serve Veterans. On July 6th, the WIB and SBS hosted the Commissioner of the NYC Department of Veterans Affairs for a tour of the Upper Manhattan Workforce1 Career Center and a discussion of workforce services to veterans. The visit provided an opportunity to discuss Seedco’s newly-launched VETERANS initiative, designed to serve veteran jobseekers. Priority 4: Focus on Workforce System Performance, Including WIA Oversight Role Employer Engagement Holds Employer Roundtable, Planning Session. On August 16th, the WIB’s Employer Engagement Committee hosted a Professional Services Roundtable event at Dewey & LeBeouf, in partnership with NYC Business Solutions. The event brought together human resources professionals from legal and financial services firms with SBS staff from NYC Business Solutions and other city agencies, for the purpose of providing City staff with insight and guidance on how to best partner with these types of firms. On September 20, the committee held a meeting at Time Warner Cable (TWC) to review progress and plan for future initiatives. The committee was joined at the meeting by human resources executives from TWC who shared their perspective on hiring and trends in the marketplace, as well as by Diana Reyna, Chair of the City Council Small Business Committee, who engaged members in a discussion of the workforce needs of small businesses and opportunities to further engage the business community with the public workforce system. WIB Joins with Mayors Cabinet to Launch New Quarterly Workforce Report During the quarter, a new public report entitled City of New York Workforce Development Quarterly Report was launched and distributed to a public audience. The report is an effort of the Deputy Mayors’ Workforce Cabinet to bring increased transparency to the City’s workforce development activities across agencies.
DEVELOPMENT
City of New York
Workforce
QUARTERLY REPORTApril 2011 - June 2011
Introduction
After the most recent economic downturn, New York City’s workforce development system is more
important than ever in assisting in the recovery and helping the city emerge from economic hard times
in a stronger position. The goal of the public workforce system is to help businesses meet their labor
market needs and to help jobseekers fi nd stable jobs with advancement potential. By investing in these
areas, New York City can sharpen its own competitiveness in the global economy while improving the
quality of life for its most important resources – our residents.
Cross-agency communication, data-driven programming and high levels of accountability are key to en-
suring that the workforce development system is performing to meet the needs of New Yorkers. To this
end, the City of New York Workforce Development Quarterly Report provides timely data on the perfor-
mance of the City’s public workforce system. By reporting on a common set of performance indicators,
the report refl ects the diverse work of each agency, while also providing an overview of the city’s work-
force system as a whole.
The New York City agencies included in the Workforce Development Quarterly Report are:
Center for Economic Opportunity (CEO) • City University of New York (CUNY)• Economic Development Corporation (NYCEDC)• Department for the Aging (DFTA)• Department of Education, Offi ce of Adult and Continuing Education (DOE OACE)• Department of Health and Mental Hygiene (DOHMH)• Department of Small Business Services (SBS)• Department of Youth and Community Development (DYCD)• Human Resources Administration (HRA)• NYC Housing Authority (NYCHA)• Workforce Investment Board (WIB)•
This report contains the following sections:
System and Agency Highlights……………………………………..page 2• Systemwide Demographics…………………………………….…...page 3• Labor Market Information Data………………………….………...page 4• Quarter Outcomes……………………………………...…………..…..page 5• Spotlight……………………………………….………..........................page 6• Agency Overviews…………………………………………………...…..page 7• Metric Defi nitions………………………………………………………..page 8•
The Workforce Development Quarterly Report is an initiative of the NYC Workforce Cabinet, led by Deputy Mayors Linda Gibbs and Robert Steel, and Chancellor Dennis Walcott, and it stemmed from a workgroup co-chaired by the NYC Workforce Investment Board and the Human Resources Administration. Members of the workgroup included representatives from the agencies listed above.
1
Agency Highlights**
• The New York City public workforce agencies included in this dashboard served over 139,000* New Yorkers in the second
quarter of 2011. Of those served, the vast majority (81%) do not have more than a high school diploma or GED and are between
the ages of 25 and 49 (56%).
• Of the 28,152 New Yorkers placed into jobs this quarter, the majority were in the following occupational areas, which were also
growth sectors for our economy during this period of time: sales, retail, healthcare and administrative support services.
• 5,467 New Yorkers received training, job readiness and/or skills development this quarter, with the highest concentration in the
following fi elds: healthcare, information technology, and construction.
• 2,775 New Yorkers participated in subsidized employment opportunities through the Human Resources Administration and the
Department for the Aging.
• 4,226 businesses were served this quarter by participating agencies, placing New Yorkers into jobs with median wages ranging
from $7.25/hour by the Department for the Aging to $28.45/hour for construction jobs with the New York City Housing Authority.
System Highlights
Agency Quarter Highlights
CEO CEO’s workforce development programs served over 4,300 individuals during April-June 2011. 936 participants gained job •
placements or promotions during the quarter. Last quarter, 514 individuals successfully completed one of the following programs:
MillionTrees Training Program, Nursing Career Ladders RN & LPN Programs, NYC Justice Corps, and Young Adult Internship
Program.
CUNY In 2010-2011, CUNY colleges awarded an estimated 11,000 associate degrees and 19,000 baccalaureate degrees. •
CUNY is currently expanding a pilot college transition program, called CUNY Start, that serves CUNY applicants whose assesment •
test scores indicate that they are not yet prepared to do college-level coursework. Students defer enrollment in credit courses to
enroll in the semester-long program. The program provides reading, writing and math instruction and preparation for taking col-
lege credit courses, allows students to save their fi nancial aid for college-level work, and has been shown to signifi cantly reduce
participants’ required remedial coursework once they start college.
DFTA Sixteen new training worksites opened this quarter, and 116 new participants were enrolled in the program. Nearly 300 par-•
ticipants attended job fair events during the same period, including the 6th Congressional District’s Job Fair & Conference in
Queens, as well as two job fairs held in Manhattan. DFTA also provided 15 participants to work with the New York Public Library
Summer Meals Program.
DOHMH Co-sponsored a fi ve-day Work Incentives Certifi cate Training funded through the New York State Offi ce of Mental Health for 35 •
community-based mental health providers including supported employment providers on benefi ts for people with serious mental
illness and how to work while maintaining their insurance coverage and other benefi ts through such programs as the Medicaid
buy-in which offers Medicaid coverage to people with disabilities who are working and earning more than the allowable limits for
regular Medicaid. During this quarter 1,115 individuals were enrolled in its Assisted Competitive Employment.
DYCD Over 131,000 applications for approximately 30,000 summer job placements were received from April 25 to June 3, the SYEP •
application period. Through a private fundraising campaign, DYCD and the Mayor’s Fund to Advance New York City received
more than $6 million in donation commitments from over 30 companies and private parties, including the 4As, ABNY, American
Airlines, Bank of America, Bloomingdale’s, CVS, David Rockefeller, Goldman Sachs, JPMorgan Chase, Tishman Speyer, Verizon,
Walmart, and West Harlem LDC.
HRA HRA is roughly halfway to its yearly job placement goal of 85,000 jobs; a goal that is higher than the 75,000 job placement goals •
of past years. To date, HRA has found employment for 41,742 New Yorkers.
NYCHA This quarter marks the fi nal quarter for the fi rst year of the NYCHA Resident Training Academy. Over the course of the pilot year, •
178 residents enrolled in the program, 138 residents completed training, and 117 have secured employment to date at NYCHA or
with NYCHA vendors. The Training Academy stands as a prime example of the ways in which NYCHA is leveraging its spending to
support residents’ economic success.
NYCEDC NYCEDC led Coney Island targeted hiring for amusement park operators: at Luna Park, Scream Zone, and the Cyclone. Out• comes
included 171 new hires and 85 individuals re-hired from last year’s employment season.
OACE In an effort to put New Yorkers back to work and create a stable economy, the City Council provided funding to OACE to partner •
with SBS and the WIB to develop the Bridge to Tomorrow (BTT) program, to improve the employment prospects of New York job-
seekers without a high school diploma. During the April - June quarter, OACE provided supports to over 800 students to put them
on the path to literacy pathways and since launching in February, OACE has provided services to more than 1,200 clients.
SBS SBS and the Workforce1 Career Centers continue to build expertise in serving mid-level employers, with median placements •
wages rising to $10.00 an hour during the quarter. The opening of ten expansion career centers should also lead to substantial
placement volume increases during the second half of 2011.
WIB The WIB collaborated with the Mayor’s Offi ce of Federal Legislative Affairs and other City agencies to actively shape the federal •
debate on workforce appropriations, the reauthorization of the Workforce Investment Act, and other jobs-related legislation. WIB
staff met with federal policy-makers in Washington, D.C. and hosted several meetings and events in New York City for state and
federal elected offi cials and other policy-makers.
Quarter Highlights
*Numbers aggregated across agencies likely include some duplication of customers who receive services from more than one agency.
**See following pages for agency overviews. 2
3
Systemwide Demographics: Q2 of Calendar Year 2011
The NYC Workforce Development System
46%
52%
38%
38%
30%
30%
13%
18%
28%
100%
2%
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
14-17 (N=1,880) 18-24 (N=32,663) 25-49 (N=78,383) 50+ (N=26,173)
Age of Customers by Agency
NYCHA
DFTA
DYCD
DOE OACE
SBS
HRA
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
Q2 '10 Q3 '10 Q4 '10 Q1 '11 Q2 '11
NYC Workforce System
Total Number Served Total Number of Placements
47%
32%
0.3%
2%18%
1%
Total Workforce Customers Served n=139,100
HRA
SBS
NYCHA
DYCD
DOE OACE
DFTA
46%
35%
9.83%
7.77%
1.24%
0.11%Education Level of Customers
n = 139,100
Less than High School Diploma /GED
High School Diploma /GED only
Some College/Vocational (no degree)
Vocational/Associates
Bachelors degree or higher
44%
16%
98%
80%
26%35%
45%
50%
33%
2%
19%
36%
48%35%
23%
1%
15%
6% 8%
4%
11% 4%
7% 6%
2%
17% 19%
5% 7%
0%
25%
50%
75%
100%
HRA SBS DOE OACE DYCD DFTA NYCHA Systemwide
Education Level of Customers by Agency
Bachelors degree or higher
Vocational/Associates
Some College/Vocational
(no degree)
High School Diploma /GED
only
Less than High School
Diploma /GED
1%
24%
56%
19%
Age of Customers n = 139,100
14-17
18-24
25-49
50+
4
Labor Market Information Data
The NYC Workforce Development System (continued)
• The New York City unemployment rate* increased to 8.7% in June 2011 from 8.6% in May 2011, but well below the 9.5%
unemployment rate one year ago.
*Rates seasonally adjusted
Unemployment Rates
SOURCE | New York City Labor Market Information Service (NYCLMIS) analyses of New York State Department of Labor, Local Area Unemployment Statis-tics Program; Bureau of Labor Statistics labor force statistics from the Current Population Survey. For more information about the NYCLMIS visit http://www.nyc.gov/html/sbs/wib/html/data/nyclmis.shtml.
METRICS* HRA SBS DOE
OACE
DYCD
DFTA NYCHA TOTAL
Job Placements
Total # customers served in workforce programs
65,431 44,091 25,465 2,677 975 367 139,100
Total # job placements 18,957 7,918 n/a 121 893 263 28,152
Total # in subsidized jobs 1,917 n/a n/a 0 858 n/a 2,775
Median wage for customers placed into jobs
$9.62 $10.00 n/a $12.26 $7.25** $28.45 -
Total # businesses served 330 3,645 n/a n/a 152 99 4,226
Top three placement industries
#1 Industry Sales Related
13%
Retail Trade 18%
n/a Healthcare &
Social
Assistance
22%
Senior
Center***
80%
Construction
68%
-
#2 Industry Home Health11%
Healthcare 16%
n/a Retail Trade
16%
Government
Offi ces
9%
Administrative
Support &
Waste Mgmt &
Remediation
Services
11%
-
#3 Industry Food & Drink Services
9%
Accommodation& Food
15%
n/a Administrative
Support & Waste
Mgmt &
Remediation
Services
13%
Education
5%
Government
10%
-
5
Quarter Outcomes
Job Retention
Job retention rate 77% n/a n/a 72% n/a n/a -
Training and Skills Development
Total # in training/workreadiness
52, 251 297 2,906 1,899 262 103 57,718
Total # in literacy programs 2,014 n/a 22,559 n/a 51 9 24,633
Education attainment(% who completed program)
n/a 92% 42% 81% 67% 41% -
Top three training industries
#1 Industry n/a Bookkeeping,
Accounting, &
Auditing Clerks
47%
Computer &
Networking
Technology
45%
Construction
28%
Computer
Skills
100%
Environmental
(remediation/
energy auditing)
34%
-
#2 Industry n/a Bus Drivers,
School
46%
Offi ce
Information
System
22%
Healthcare &
Social
Assistance
22%
Customer
Service
100%
Administrative
Support &
Waste Mgmt &
Remediation
Services
30%
-
#3 Industry n/a Nursing Aides,
Orderlies, &
Attendants
(CNA)
43%
Construction/
Engineering
Technology
11%
Information
14%
Home
Health Aide
9%
Construction
26%
-
*Please see Metric De! nitions on page 8.
**This number re" ects both unsubsidized and subsidized median placement wages. The median wage for only unsubsidized placements is $8.25.
***Training placement numbers re" ect the rate for subsidized placements only. Unsubsidized placements include: 37% Healthcare, 34% Administrative Support, and 14% Transportation.
Spotlight
When Mario Batali, Lidia and Joe Bastianich and Oscar Farinetti, opened Eataly, a gourmet food hall near Madison Square Park, on August 31, 2010, the City’s Workforce1 Career Centers helped over 200 people fi nd jobs – as managers, sommeliers, cooks, butchers, customer service representatives and other positions.
We recently went back to Eataly and talked to the Director of Human Resources, Carol Lopera, who gave us the inside scoop on acing an interview.
What advice do you have for getting past the interview and into a job? On an interview, ask for the job. There is a way to be confi dent without being boastful. Close the interview and talk about some of the things that you were asked: “We talked about what you are looking for. I’ve done this.” Give some specifi c examples. And, ask the interviewer if they have any hesitations. Chances are – if there are any hesitations, they’ll let you know. And, that can be your opportunity to reinforce your skill set and your interest. What else can people do to stand out in an interview?Understand the company. Understand the department. Understand the interviewer. These days you can access anything on the Internet. You can go online. Run a search on Eataly. Run a search on Carol Lopera. You’ll fi nd my profi le on LinkedIn. If you see any articles, it is a great icebreaker: “Oh hey, I just saw you guys on Time Out New York” or “I just saw you guys have this market at Madison Square Garden going on this week.” It really shows us that you are invested in the company and are really interested.
What percentage of candidates do any research?For every 5 candidates, 2 have done their research. And, we only hire candidates who are passionate about our company. It’s really hard to get to know a candidate who didn’t take the time to get to know you. Even if we don’t have a position, but you came in and interviewed with us and we saw your passion, we will absolutely keep you in mind for another posi-tion. But it is really about showing us that you are passionate.
Demonstrating that you have done some research sounds like an easy way to stand out if only 2 out of every 5 candidates do it.And, I’ll tell you, it doesn’t take a lot of time. If you don’t have the Internet, go to a Workforce1 Career Center. It’s avail-able.
What about things not to do on an interview? What are some common faux pas?Some of the common faux pas are not even knowing where you are going, not knowing what position you’ve applied for. I’ve had candidates come in and not even know who to ask for. Or, if I ask them why they want this job, they say, “what job did I apply for again?” Another thing is dressing the part. Not every job interview requires you to come in a full three-piece suit, but do your homework. Know the company. Know the job you’re applying for. Dressing the part will help us see that you’ll be a good fi t for not just the job but the culture as well.
Have you seen some funny outfi ts? I once had someone come in Hawaiian shoes, fl ip fl ops, and a suitcase. He said, “excuse my appearance, but I’m go-ing on vacation because I plan to get a job soon.” Needless to say, he didn’t get the job. That really showed us he wasn’t interested in what he was coming in for. I had someone else interview for a line cook position. As you know, Mario Batali is one of our partners here. [The candidate] came in wearing orange Crocs. It was funny. And to this day I’ll never forget him because of it.
The orange crocs were at least in the right theme.They were kind of in the right theme. Ultimately he didn’t get the job, but not because of that. It was a quirky interview.
You want to stand out in ways that highlight your skills.That is exactly it. We want to see your individuality. We’re not looking for robots. We want to see someone that has per-sonality and can be a part of our team. But we are looking for someone who is going to highlight their skills as opposed to just stand out.
Switching gears slightly, how many rounds of interviews do you have? Two. And, a lot of candidates get thrown off by the interview process. A lot of times they’re not expecting to meet some-one else [after meeting with me]. Sometimes because of time constraints we have them meet a hiring manager the same day. So I always tell people to be prepared to meet more than one person and bring extra copies of their resume.
Is there any other advice you would like to give?One thing I want to offer: the job search doesn’t just end at the interview. [The candidate] should also exercise follow-up. Take the time to write a thank you note. I would suggest that after the interview, the candidate take some notes on what was talked about while it is fresh in their mind. When they write the thank you note, refer to those points. Reaffi rm some of the things that you discussed. It is really about a well-written thank you note.
Can the thank you be an email? Or should it be a written letter?I’ve always encouraged the handwritten thank you note – if you have nice handwriting. In this day and age nobody hand-writes a thank you note so that is a personal touch. But take the time to pick a nice thank you card – nothing over the top. Make sure you write it very clearly. If not, an email is acceptable. And I always like for the candidates to make sure they spell my name right and the company’s name right! It is about paying attention.
6
7
Agency Overview Programs
CEO The Center for Economic Opportunity (CEO) was created to implement and evaluate innovative new
anti-poverty programs in New York City. The Center works collaboratively with City agencies to design,
implement, and advocate for a range of programs, policy proposals, and research projects that represent
nationwide best practices and cutting-edge ideas. CEO oversees the evaluation of each initiative and
shares results with colleagues across the country.
Visit www.nyc.gov/ceo for more information.
*CEO programs are included in the
program lists of a number of participat-
ing City agencies.
CUNY The City University of New York (CUNY) comprises 24 institutions and provides post-secondary learn-
ing opportunities at every level, from basic literacy, to non-credit training, to associate, bachelors and
advanced degrees. CUNY has over 260,000 degree program students, and offers 1,918 degree programs
to a highly diverse student body that is mostly women, immigrants, racial minority groups, and students
from households with less than $30,000 in yearly income. Continuing education programs are also an
important locus of workforce development activity at CUNY; there were over 217,000 registrations in adult
and continuing education programs with a vocational or basic skills focus in 2010-2011.
Visit www.cuny.edu for more information.
• Degree Programs
• Workforce and Professional
Development Programs in Continuing
Education
• Numerous Grant-funded Initiatives:
NYC Justice Corps, Green Buildings
Initiative with Local 32BJ, etc.
DFTA The NYC Department for the Aging (DFTA) supports the empowerment, independence, dignity and quality
of life of New York City’s diverse older adults and their families through advocacy, education and the coor-
dination and delivery of services. DFTA fosters independence, confronts ageism and promotes opportuni-
ties for older New Yorkers to share their leadership, knowledge and skills.
Visit www.nyc.gov/dfta for more information.
• Senior Community Service
Employment Program (SCSEP)
DOHMH The Department of Health and Mental Hygiene (DOHMH) is responsible for protecting and promoting the
physical and mental health of all New Yorkers. DOHMH focuses on public policies that improve environ-
mental, economic, and social conditions impacting health; improving access to and quality of care; and in-
forming, educating, and engaging New Yorkers to improve their health and the health of their communities.
Visit www.nyc.gov/doh for more information.
• Assisted Competitive Employment
DYCD The NYC Department of Youth and Community Development (DYCD) supports youth and adults through
2,572 contracts with community-based organizations throughout New York City. DYCD funded programs
promote and support the development of healthy, educated youth and work to strengthen and revitalize
the communities of New York City. DYCD implements and oversees the City’s youth workforce development
initiatives, providing summer employment and year-round services to introduce youth and young adults to
the job market and help them develop the skills to succeed.
Visit www.nyc.gov/dycd for more information.
• Young Adult Internship Program
• Immigrant Opportunity Program
• NYC Ladders for Leaders
• Out-of-School Youth Program
• In-School Youth Program
• Summer Youth Employment (SYEP)
HRA The NYC Human Resources Administration (HRA) provides temporary help to individuals and families with
social service and economic needs to assist them in reaching self-suffi ciency. This goal is accomplished
through a work-fi rst approach that emphasizes personal responsibility. HRA offers a variety of workforce de-
velopment programs to meet these individual needs. After employment, HRA provides retention services
for the fi rst six months and essential work supports such as food stamps and public health insurance.
Visit www.nyc.gov/hra for more information.
• Back to Work (BTW)
• Begin Employment Gain
Independence Now (BEGIN)
• Wellness, Comprehensive
Assessment, Rehabilitation, and
Employment (WeCARE)
• Subsidized Jobs Work Experience
Program
NYCEDC The NYC Economic Development Corporation (NYCEDC) is the City’s primary engine for economic develop-
ment charged with leveraging the City’s assets to drive growth, create jobs and improve quality of life. It
uses their expertise to develop, advise, manage and invest to strengthen businesses and help neighbor-
hoods thrive. NYCEDC is dedicated to investing in both human and economic growth and capital.
Visit www.nycedc.com for more information.
• HireNYC
• Kingsborough Community College
Training Program
• Willets Point Worker Assistance
Program
NYCHA The NYC Housing Authority (NYCHA) provides decent and affordable housing in a safe and secure living
environment for low- and moderate-income residents throughout the fi ve boroughs. NYCHA’s Board cre-
ated the Offi ce of Resident Economic Empowerment and Sustainability (REES) in August 2009 to develop
programs, policies and collaborations to support residents’ increased economic opportunities with a focus
on asset building, employment, advancement and business development.
Visit www.nyc.gov/nycha for more information.
• Resident Employment Services (RES)
OACE The NYC Department of Education’s Offi ce of Adult and Continuing Education (OACE) is the largest provider
of adult literacy education services in the state, and is part of DOE’s District 79 – Alternative Schools and
Programs. Each year, OACE serves more than 41,000 adult New Yorkers throughout the fi ve boroughs of
New York City. OACE offers classes at 175 sites, including 4 comprehensive adult Learning Center, over
100 public school, and many community based organizations.
Visit www.schools.nyc.gov/ ChoicesEnrollment/ AdultEd for more information.
• General Education Development
(GED) Test Preparation
• Adult Basic Education (ABE)
• English for Speakers of Other
Languages (ESOL)
• Career and Technical Education (CTE)
SBS The Department of Small Business Services (SBS) makes it easier for businesses in New York City to form,
compete, and grow by providing direct assistance to business owners, fostering neighborhood develop-
ment in commercial districts, and linking employers to a skilled and qualifi ed workforce. As the recipient of
New York City’s workforce Investment Act Adult and dislocated Worker funds, SBS oversees the operations
of nine Workforce1 Career Centers throughout the city.
Visit www.nyc.gov/sbs for more information.
• Advance at Work
• NYC Business Solutions
• Workforce1 Career Centers
WIB The NYC Workforce Investment Board (WIB) is a volunteer Board appointed by the Mayor to drive, coordi-
nate and oversee workforce development services for adults and youth in New York City. New York City has
the largest local workforce investment area in the nation, with nearly four million workers across the fi ve
boroughs. The WIB’s vision is for New York City to have the nation’s leading workforce development system,
characterized by innovation, high standards, and an intense focus on outcomes.
Visit www.nyc.gov/wib for more information.
*WIB does not directly operate or
administer workforce programs; it is an
oversight and policy-setting body.
Agency Overviews
Metric Defi nitions HRA SBS DOE OACE DYCD DFTA NYCHA
Job Placements
Total number of peo-ple who were placed in a job during the quarter (unduplicated for the quarter) who were applying for or receiving benefi ts.
Count of placements into unsubsidized jobs with twenty hours a week or more of employment.
Not applicable. The number of youth participants who are in employment (including the military) or enrolled in post-secondary education and/or advanced training/occupational skills training in the fi rst quarter after the exit quarter.
SCSEP participants who entered subsidized or unsubsidized employ-ment.
Total number of custom-ers reporting job place-ments (calculated by date received).
Education
Attainment
Not available. Of those customers projected to complete during the quarter, those whom SBS con-fi rmed completed their training course.
Percentage of students achieving educational gain, as outlined by the National Report-ing System (NRS). Under NRS, a student achieves educational gain if they advance one or more NRS educational level per program year.
The number of youth participants who attain a diploma, GED, or certifi cate by the end of the reporting quarter after the exit quarter divided by the number of youth participants who exit during the quarter.
The number of sub-sidized trainees who complete SCSEP train-ing during the quarter, relative to all those in training during the quarter.
Total number of unique customers who com-pleted occupational training (i.e. not work readiness or adult literacy programs).
Businesses Served
Total number of businesses who actively engaged in posting or fi lling job openings through agency referrals.
Literacy Programs Total number of people served in the quarter in the Begin Employment Gain Independence Now (BEGIN) program.
- Students enrolled in OACE’s ABE, ESOL, GED preparation, Distance Learning, and Math classes who were active students enrolled in classes from October 2010 – December 2010.
Number of partici-pants served in Adult Basic Education and English for Speakers of Other Languages (ESOL) literacy pro-grams. *This refl ects an annual number.
The number of subsi-dized trainees in Eng-lish as a Second Lan-guage programming. Some trainees might be included in more than one quarterly measure-ment because trainings can extend beyond one quarter.
Total number of unique customers enrolled in adult literacy through partner organizations or funded-directly by NYCHA.
Median Wage The median hourly wage for all job place-ments with wage information in the reporting quarter.
The median hourly wage for all job place-ments with wage infor-mation in the reporting quarter.
The median hourly wage for all job placements with wage information in the reporting quarter.
The median hourly wage for all job place-ments with wage information in the reporting quarter.
The median hourly wage for job place-ments with wage infor-mation in the reporting quarter.
The median hourly wage for all job placements with wage information in the reporting quarter.
Retention Rate Percent of job place-ments six months prior to the reporting quarter who did not return to cash assis-tance by the reporting quarter. This refl ects all job placements for applicants and for those receiving benefi ts.
Of those who are employed in WIA Adult programs in the 1st quarter after exiting the WIA program, the number of participants who are employed in both Q2 and Q3 after the exit quarter divided by the number of participants who exited during Q1.
Not applicable. Number of youth participants who are in employment (including the military) or enrolled in post-secondary education and/or advanced training/occupational skills training in the fi rst quarter after the exit quarter divided by the number of youth participants who exit during the quarter.
Of those unsubsidized participants who are employed in the fi rst quarter after the exit quarter, the number employed in both the second and third quarters after the exit quarter divided by the number of participants who exit during the quarter.
Not applicable.
Subsidized Jobs Total number of people who partici-pated in a subsidized job during the quarter (unduplicated for the quarter).
Not applicable. Not applicable. The number of youth that received a subsidized internship through federal stimu-lus American Recovery and Reinvestment Act (ARRA) funding.
Total number of people who participated in a subsidized job during the quarter (undupli-cated for the quarter).
Not applicable.
Total Number Served
Total number of people who applied for and received assistance in work programs, accessed at least one service, or were enrolled in classes during the quarter. This includes both subsidized and unsubsidized individuals.
Training and Work
Readiness
Total number of people served in work-force programs who participated in training and/or work readiness activities (unduplicat-ed). Does not include subsidized jobs (with no training compo-nent), substance abuse, or vocational rehabilitation.
Unique count of jobseekers who are projected to complete a short-term oc-cupational training course funded by an Individual Training Grant (ITG) issued by SBS programs and a unique count of jobseekers who received any service categorized as “job readiness” from any SBS program.
Students in OACE’s Career and Techni-cal Education (CTE) classes who were active students enrolled in classes during the quarter.
An unduplicated count of youth receiv-ing work readiness services during the quarter.
The number of subsidized trainees participating in work readiness activities during the quarter.
Total number of unique customers served in workforce programs who participated in training and/or work readi-ness activities (through partner organizations or funded-directly by NYCHA).
8
Metric Defi nitions
Mission Statement The NEW Community College at CUNY is an urban public institution that offers associate degree programs in an environment that nurtures student success. Based on extensive research, NCC integrates excellence in teaching, proactive and responsive student supports and external partnerships. Our primary objective is to increase the number of students, especially those not effectively served in higher education, who persist in their programs of study and attain a degree in a timely manner. We offer a clearly defined educational pathway including an integrated first-year curriculum that is inquiry-based and majors that prepare students for careers and baccalaureate study. NCC programs are academically rigorous, multidisciplinary and experientially based. COMMUNITY is at the center of NCC’s mission, and students are at the center of the NCC. NCC fosters an environment of cooperation and collaboration, where students, faculty and staff respect and appreciate each other’s perspectives, commonalities, differences and contributions. Students address compelling urban issues and move into the wider community through experiential learning and internships. Graduates will have the intellectual tools and confidence to be engaged citizens and responsible leaders. COLLEGE is a time and a place and an idea—an opportunity to cultivate the knowledge and experience required to meet intellectual, creative and professional goals. NCC supports students in developing the capacity to interpret and evaluate ideas they encounter both in and out of the classroom and to make informed judgments. Students will learn to express their ideas effectively and know that their voices are valued. They will graduate with a greater sense of responsibility for their academic success and personal growth, prepared to pursue additional studies, a career and lifelong learning.
John Mogulescu Biography
John Mogulescu is the Senior University Dean for Academic Affairs and the Dean of the CUNY School of Professional Studies. His current responsibilities involve him in many different aspects of the University's academic life. He has for many years focused on issues related to the adequate preparation of students for college-level work prior to matriculation and their transition to college. In that regard, he has been responsible for the oversight of collaborative programs between CUNY and the NYC Public Schools, CUNY Prep Transitional High School, the CUNY Language Immersion Program, CUNY Start, and the Adult Literacy and GED Preparation Programs. Dean Mogulescu also oversees the University's Workforce Development Initiative, special training initiatives for City and State workers, and programs for welfare recipients. He is responsible for Adult and Continuing Education at CUNY and its non-credit programs which serve over 250,000 students per year.
Throughout his 24 years in the Office of Academic Affairs, Dean Mogulescu has developed programs in cooperation with virtually every NYC government agency and with many state agencies as well. In the past five years alone, the programs that Dean Mogulescu oversees have generated more than $320 million in external grants and contracts. In 2003, Dean Mogulescu was appointed as the founding Dean of the CUNY School of Professional Studies (SPS). Under his leadership, SPS has become one of the University’s fastest growing institutions, currently enrolling nearly 2,000 students in its degree programs and credit-bearing courses, and thousands more in its non-credit courses and programs. Created with the purpose of meeting the educational needs of working adults, organizations, and employers, SPS is home to CUNY’s first fully on-line degrees: a B.A. in Communication and Culture, a B.S. in Business, and an M.S. in Business Management and Leadership. In addition, SPS offers groundbreaking in-class master’s degree programs in Applied Theatre, Disability Studies, and Labor Studies, as well as a number of professional certificate programs, such as those in Health Care Administration, Immigration Law, and Project Management, among many others.
Dean Mogulescu is frequently called upon to spearhead special initiatives for the University. From 2007-2010, he led a university team in developing plans for a new community college scheduled to open in 2012. He also co-chairs Graduate NYC, a joint project of the Mayor's Office, the NYC Department of Education, and CUNY. The project's goal is to increase the number of high school graduates prepared to do college level work and by 2020 to double the number of CUNY graduates. Dean Mogulescu also oversees the highly successful Accelerated Study in Associate Programs (ASAP).
SCOTT E. EVENBECK BIOGRAPHY
Scott E. Evenbeck is founding President of the New Community College (NCC) of the City University of New York (CUNY), joining CUNY in 2011. He had served as Professor of Psychology and founding Dean of University College at Indiana University-Purdue University at Indianapolis (IUPUI). He joined the faculty of IUPUI in psychology in 1972, after completing his Ph.D. degree in social psychology at the University of North Carolina at Chapel Hill. Evenbeck has been involved for many years in the design, implementation, and assessment of programs for students in their first years of university study. He has played a major role in various P-16 initiatives to support student academic achievement and in retention initiatives for Indiana higher education. He has given over 100 presentations on serving entering students and written many articles and chapters on enhancing student academic achievement and persistence. He served as a Task Force Advisor in the Foundations of Excellence in the First College Year and as a board member of the American Conference of Academic Deans. Evenbeck is a resource faculty member at the Summer Quality Academy of the Institute for Higher Education Policy and for the General Education and Assessment Institute of the Association of American Colleges and Universities (AAC&U). He served as a member of the Advisory Board for the National Resource Center for the First-Year Experience and Students in Transition. Evenbeck has been on accreditation teams for three regional associations, with focus on general education, assessment, and programs for entering students
TONI GIFFORD BIOGRAPHY
As the Associate Director of the New Community College Initiative, Toni Gifford is working on the development of several components of the new college, including the Office of Partnerships and the Center for College Effectiveness. She also oversees many of the administrative operations for the project. Toni spent 14 years at the Bank Street College of Education. As chief of staff, she worked with the senior leadership team, trustees, faculty and staff on a range of projects including strategic planning, accreditation, assessment, development, and external relations. In 2007, she was asked to establish the Office of Institutional Research, and served as its first director. Prior to her work in higher education, Toni served as a policy researcher working in the public and private sectors. During her years at MPR Associates, a research and consulting firm that specializes in education, she worked on a number of studies related to educational quality and access for the National Center for Research in Vocational Education, the National Assessment of Vocational Education, and the National Center for Educational Statistics. Toni received her PhD in higher education administration from New York University and has an M.P.P. from the University of California, Berkeley and a B.A. in Political Science from Swarthmore College.