QUALITY CONTROL

(By: Marjon C. Gontiñas)

Why quality control is crucial to both newfangled and long-standing businesses?

Quality control is essential to have an up-and-coming business that carries products that go beyond consumers’ expectations. It’s always the basis to have an efficacious and highly productive business.

The quality control measures a business should adhere to are food quality, safety and sanitation inspection. 7-Eleven itself assures and ensures everyone to provide food quality, safety and always value customers. With these, their aptitude to offer customers’ quality products offers a solid competitive advantage that helps to conquest business from other competitors. Food safety encompasses procedures and safety measures to make sure no harm will come to the customer from eating the food explicitly from the point of manufacturing to the point of handling and servicing. These bring an essential ingredient of food quality.

Why 7-Eleven need to have food safety? We asked the franchiser during the interview. He said, “It is the obligation of working in a food business to ensure that food served to customers are safe to eat”. It helps to upsurge their customer contentment and constancy. Fulfilled customers have sureness that their products will linger to provide steadfast performance in the forthcoming, and that upsurges the probability that they will buy again and again. In order to have safe food, handlers are knowledgeable enough when it comes to food safety. They must be aware of the procedures and properly execute them to avoid the consequences of improper food handling. These are the possible consequences namely food contamination and food complaints, food poisoning outbreaks and occasional death, waste of food due to spoilage, pest infestations, loss of production, and decontamination, cleaning and replacement of damage equipment which is costly. That’s why proper handling is obligatory and of course to preclude food hazards can be physical, chemical and biological hazards. Additionally, to end food poisoning such as food infection and intoxication.

The entrepreneurial life has always been a driving force within 7-Eleven, Inc. They are dedicated to working with sellers that sharpen 7-Eleven's competitive advantage by facilitating them better meet their customers' expectations. In accumulation, they seek a seller base that replicates the ethnic and gender diversity of the communities in which they manage. One thing is definite, a good quality product is the reason to have a fruitful business.