quality training materials guide

64 Quality Digest/March 1998

Quality Training Materials Guide

Audio (tapes, CDs)Advent Management InternationalAmatulli & AssociatesChange Management ConsultingChart Your Course InternationalConway QualityDatanet Quality SystemsDOES InstituteInnovations PLUSInternational Institute for LearningInternational Systems RegistrarsJBL SystemsJuran InstituteOriel (formerly Joiner Associates)PT PublicationsQuality BreakthroughsQuality Plus EngineeringQuality PublishingStat GuideSystema Corp.Team Quality DevelopmentTelephone “Doctor” Customer

Service TrainingTQ DistributionsVideo Learning

Computer-Based Trainingand Software3C TechnologiesAACAdvanced Practical Thinking TrainingAIC Quality ServicesAmatulli & AssociatesApplied Quality SystemsBlessing/WhiteChange Management ConsultingCimWorks GageTalkerConway QualityThe Crosby Co.CyberMetrics Corp.Datachem SoftwareDataMyte/Rockwell AutomationDet Norske Veritas (U.S.A.)Development Dimensions Int'lDKSystemsDOES InstituteEagle Group USAEnterprise MediaExcel PartnershipExperience In SoftwareGeometric TechnologiesGeorgia Tech Center for

International Standards & QualityGGI (Gunneson Group International)H&H Servicco Corp.Industrial Text & Video

Innovations PLUSInt’l Systems RegistrarsIntegral SolutionsIntegrated Quality DynamicsInternational Institute for LearningInterpharm PressITTI LLCJBL SystemsJohn A. Keane & AssociatesJuran InstituteLaunsby ConsultingLearning Tree InternationalManagement Software InternationalMedia Marketing AssociatesNutekOmega Performance

(formerly MicroMentor)Oriel (formerly Joiner Associates)Pilgrim SoftwarePQ SystemsPrime SolutionsProblem Solving ToolsThe Product Integrity Co.QSoft Solutions Corp.QTech SystemsQualitran Professional ServicesQuality AmericaThe Quality GroupQuality PublishingRand E. Winters GroupRaosoftReality InteractiveResampling StatsResource EngineeringSite TechnologiesSkyMark Corp.SPC Press/Statistical Process ControlsStatistical Graphics Corp.TAL TechnologiesTelephone “Doctor” Customer

Service TrainingTraining TechnologiesTQ DistributionsVerax SystemsVideo ArtsVideo LearningWestgard Quality Corp.

Computer GamesDOES InstituteJohn A. Keane & AssociatesPQ SystemsSPC Press/Statistical Process Controls

GamesCompetitive Edge ResourcesQuality Plus Engineering

Rath & StrongUnited Training MediaVideo Learning

Gizmos and Gadgets(Creativity toys,training aids)Chart Your Course InternationalCompetitive Edge ResourcesEagle Group USAExcel PartnershipLaunsby ConsultingMulti MetricsThe Product Integrity Co.The Victoria Group

FilmsChart Your Course InternationalConway QualityManagement Software InternationalTelephone “Doctor” Customer

Service Training

Printed Materials(Manuals, how-to,survey instruments)3C TechnologiesAdvanced Practical Thinking TrainingAdvancement StrategiesAdvanstar CommunicationsAdvantage MediaAdvent Management InternationalAIC Quality ServicesAIQR SeminarsAmatulli & AssociatesAMTMA (American Measuring

Tool Manufacturers Association)Apollo Associated ServicesArch Associates LLCArgyle AssociatesAssociated ConsultantsAudience Response SystemsBlessing/WhiteBrewer and AssociatesBywaterC.L. Carter Jr. & AssociatesCastle Engineering ServicesThe Center for Corporate LearningChange Management ConsultingCharro PublishersChart Your Course InternationalCimWorks GageTalkerCompetitive Edge ResourcesCompetitive SolutionsConway QualityCouncil for Continuous Improvement

CyberMetrics Corp.Datanet Quality SystemsDavid Ames & AssociatesDet Norske Veritas (U.S.A.)Development Dimensions Int'lDOES InstituteDynamic Soft AnalysisEagle Group USAEngineering & Management PressEtQExcel TrainingThe Experiment Strategies FoundationFluke Corp.FotecFoundry Quality SystemsGeometric TechnologiesGeorgia Tech Center for

International Standards & QualityGGI (Gunneson Group International)GHR AssociatesGOAL/QPCH.J. Steudel & AssociatesH.W. Fahrlander & AssociatesHarold Kay & AssociatesHarold S. Haller & Co.Howick AssociatesHuntington Quality AssociatesIndustrial Text & VideoINFORMInnovations PLUSInt’l Systems RegistrarsIntegrated Management ResourcesInternational Institute for LearningInternational ISO GroupInternational Quality InstituteInternational Systems RegistrarsInterstate Quality ConsultantsISOQUAL International Corp.ITTI LLCJBF AssociatesJonathon Cope AssociatesJuran InstituteKantola Productions LLCKen Jackman & AssociatesKline and Co.L. Marvin Johnson and AssociatesM. Brendan Duffy & AssociatesManagement Software InternationalMedia Marketing AssociatesMIT Center for Advanced

Educational ServicesMNA InternationalMulti MetricsMultifaceNaumann & AssociatesNutek

65Quality Digest/March 1998


Olympic PerformanceOmega Performance (formerly

MicroMentor)Oriel (formerly Joiner Associates)The PAR GroupPlexus Corp.PQ SystemsPrime SolutionsThe Product Integrity Co.Productivity Improvement CenterPrometheus Training Corp.PT PublicationsQCI InternationalQualitran Professional ServicesQuality BreakthroughsQuality Education ServicesQuality PartnersQuality Plus EngineeringQuality PublishingQuality ResourcesQuest WorldwideR.V. Armstrong & AssociatesR&R Gage Co.Rand E. Winters GroupRaosoftRath & StrongReality InteractiveRichard Chang AssociatesSager Educational EnterprisesSoftware Productivity CentreSPC Press/Statistical Process ControlsSPSSStat GuideStat-A-Matrix/The SAM GroupSTAT-EASEStatistical Graphics Corp.Systema Corp.T&S TrainingTAL TechnologiesTeam Quality DevelopmentTechnicompTotal Business Service CenterTQ DistributionsUnited Training MediaUniversity of ManitobaVerax SystemsThe Victoria GroupVideo LearningWestatWestgard Quality Corp.WorldSource One

Slides/Audio PresentationAACAdvent Management InternationalAmatulli & Associates

Change Management ConsultingDet Norske Veritas (U.S.A.)H.W. Fahrlander & AssociatesHarold Kay & AssociatesInnovations PLUSInternational Systems RegistrarsLearning Tree InternationalMNA InternationalMulti MetricsNutekOlympic PerformanceThe Product Integrity Co.QCI InternationalQualitran Professional ServicesQuality Education ServicesQuality Plus EngineeringQuality SolutionsQuest WorldwideRath & StrongSoftware Productivity CentreStat-A-Matrix/The SAM GroupTQ DistributionsWestgard Quality Corp.WorldSource One

VideosAdvantage MediaAmatulli & AssociatesApollo Associated ServicesApplied Quality SystemsBNA CommunicationsBywaterCEEMChange Management ConsultingCharro PublishersChart Your Course InternationalCompetitive EdgeConway QualityDet Norske Veritas (U.S.A.)DOES InstituteEnterprise MediaExcel PartnershipExcel TrainingExecutive LearningFotecGeometric TechnologiesGOAL/QPCIndustrial Text & VideoINFORMInnovations PLUSInt’l Systems RegistrarsInternational Institute for LearningInternational ISO GroupInternational Quality InstituteInternational Systems RegistrarsJonathon Cope Associates

Juran InstituteKantola Productions LLCKline and Co.Media Marketing AssociatesMIT Center for Advanced

Educational ServicesMulti MetricsNaumann & AssociatesOriel (formerly Joiner Associates)The PAR GroupPQ SystemsPT PublicationsQCI InternationalQualitran Professional ServicesQuality BreakthroughsR&R Gage Co.Rand E. Winters GroupRath & StrongResampling StatsRichard Chang AssociatesScientific Computing AssociatesSoftware TechnologySPC Press/Statistical Process ControlsSystemaTechnicompTelephone “Doctor” Customer

Service TrainingTMGUnited Training MediaVideo ArtsVideo LearningWestatWestgard Quality Corp.

Visual Presentation(Flip charts, overheadtransparencies, etc.)3C TechnologiesAACAdvent Management InternationalArgyle AssociatesCastle Engineering ServicesThe Center for Corporate LearningChange Management ConsultingCimWorks GageTalkerCompetitive Edge ResourcesConway QualityCouncil for Continuous ImprovementCyberMetrics Corp.David Ames & AssociatesDet Norske Veritas (U.S.A.)DOES InstituteEagle Group USAEngineered Work SystemsEtQExcel Partnership

Georgia Tech Center forInternational Standards & Quality

H.J. Steudel & AssociatesH.W. Fahrlander & AssociatesHarold Kay & AssociatesHuntington Quality AssociatesInnovations PLUSInt’l Systems RegistrarsInternational ISO GroupInternational Systems RegistrarsInterstate Quality ConsultantsISOQUAL International Corp.Juran InstituteKen Jackman & AssociatesKline and Co.Learning Tree InternationalMagnaPlan Corp.McCormick Delisle & ThompsonMegaPrintMNA InternationalMulti MetricsNaumann & AssociatesOlympic PerformanceOmega Performance (formerly

MicroMentor)Oriel (formerly Joiner Associates)Plexus Corp.PQ SystemsThe Product Integrity Co.Qualitran Professional ServicesQuality BreakthroughsQuality Education ServicesQuality PartnersQuality Plus EngineeringQuality PublishingQuality SolutionsQuality Technology Co.Quest WorldwideR&R Gage Co.Resampling StatsRichard Chang AssociatesStat-A-Matrix/The SAM GroupStatistical Graphics Corp.TechnicompTQ DistributionsVerax SystemsWestatWestgard Quality Corp.WorldSource One


Quality Training Materials Guide3C Technologies Inc.6834 Spring Valley Drive, #202Holland, OH 43528Ph.: 419-868-8999 Fax: 419-868-8993E-mail: [email protected]

Multimedia training tools for qualitysystems. Document & Data Control(4.5) & Quality Records (4.16) soft-ware. ISO 9000 and QS-9000 qualitymanual templates on disk and print withproject management and implementa-tion tips.

AAC16 Thomas DriveRome, NY 13440Ph.: 800-292-4519 Fax: 315-337-3692E-mail: [email protected]/aac

Taguchi methods, SPC, reliability,FMEA.

Advanced PracticalThinking Training Inc.10520 New York Ave.Des Moines, IA 50322Ph.: 515-278-5570 Fax: 515-278-2245E-mail: [email protected]

APTT trains employees and certifiesinstructors to teach Dr. de Bono’s SixThinking Hats, Lateral Thinking andDirect Attention Thinking Toolscourses on problem solving, creativ-ity and decision making.

Advancement Strategies Inc.205 S. Walnut St., Suite 20Bloomington, IN 47404Ph.: 812-333-1751 Fax: 812-334-1491

Quality Cards, a quick, easy way tospread the quality message. Each of the52 cards presents a technique for creat-ing total quality. Great for individualself-development or classroom learningactivities. Also an ideal conference“take-away” item.

Advanstar Communications7500 Old Oak Blvd.Cleveland, OH 44130Ph.: 440-891-2602 Fax: 440-891-2726E-mail: [email protected]

Documentation Practices: A completeguide to document development and

management for GMP and ISO 9000compliant industries contains every-thing you need to know about docu-ments and document management sys-tems. Call (800) 598-6008 for more in-formation.

Advantage Media55 Sunnyside Ave.Mill Valley, CA 94941Ph.: 800-989-8273 Fax: 415-381-9801E-mail: [email protected]

Training videos and trainer’s packs onsexual harassment, telephone courtesyand customer service, teenagers in theworkplace, food service and workerswith disabilities.

Advent ManagementInternational Ltd.411 Old Baltimore PikeChadds Ford, PA 19317Ph.: 610-388-9335 Fax: 610-388-9338E-mail: [email protected]

Continuous improvement and qualitydocumentation templates for: qualitymanual, procedures manual, work in-structions and records managementtemplate, Why Quality motivationaltape, Project Management and ISO/QS/D1 Implementation slide/PowerPointpresentations.

AIC Quality Services Inc.1011 Highway 6 S., Suite 309Houston, TX 77077Ph.: 281-497-7878 Fax: 281-497-7892E-mail: [email protected]

Materials that assist organizations tobecome ISO 9000, ISO 14000, QS-9000 and FDA QSR certified. Internalaudit checklists, subcontractor evalua-tion surveys and ISO 9000/QS-9000indoctrination training materials.

AIQR Seminars1856 Dolphin CourtDiscovery Bay, CA 94514Ph.: 510-516-7093 Fax: 510-516-7096

American Institute offers technicaltraining and Techmart, a series of qual-ity manuals and training aids in ISO-GDT-SPC and DOE. ANSI and ISOstandards are available.

Amatulli & Associates Inc.1215 Elm St.Cincinnati, OH 45210Ph.: 513-621-5083 Fax: 513-721-3359E-mail: [email protected]

Amatulli & Associates Inc. writes, de-signs and produces media-based train-ing programs on management, em-ployee development and quality im-provement topics. Products: Videotapesand guides.

AMTMA (American MeasuringTool Manufacturers Association)621 N. Sherman Ave.Madison, WI 53704-4452Ph.: 608-246-8881 Fax: 608-246-9055E-mail: [email protected]

AMTMA is a trade association of 85companies that manufacture precisionmeasuring tools and gages. Our Search-ing for Zero is a publication that pro-vides measurement uncertainty for 11generic gaging products.

Apollo Associated ServicesP.O. Box 641Richland, WA 99352Ph.: 509-946-9000 Fax: 509-943-0449E-mail: [email protected]

Your competitive advantage lies in yourability to solve problems. Investing inApollo Root Cause Analysis provideseffective and creative solutions for yourorganization. Training available in fivelanguages.

Applied Quality Systems Inc.2595A Hamline Ave. N.St. Paul, MN 55113Ph.: 612-633-7902 Fax: 612-633-7903E-mail: [email protected]

We offer a cutting-edge ISO 9000 per-formance support series in CD-ROMthat is designed to produce results. Thisis an analysis tool and a process guide.

Arch Associates LLC41620 Six Mile Road, Suite 102Northville, MI 48167Ph.: 248-449-5433 Fax: 248-449-5434E-mail: [email protected]

Arch provides materials for customizedor generic training of basic quality con-trol and quality management tools and

methods. ISO 9000/QS-9000/TE/S/W/E materials are also available.“Buttonized” SPC is a favorite cus-tomer selection. Interactive programsavailable.

Argyle Associates Inc.49 Locust Ave.New Canaan, CT 06840Ph.: 203-966-7015 Fax: 203-966-7399E-mail: [email protected]

SPC and advanced SPC, auditing andsurveys, employee involvement andteams, inspection methods, measure-ment system analysis, process analysisand flowcharting, strategic quality plan-ning, quality improvement tools.

Associated Consultants Inc.33 Baxter CrescentThorold, ON L2V 4S1, CanadaPh.: 905-680-1142 Fax: 905-680-2871E-mail: [email protected]

Full ISO 9000 series implementationguides. ISO standards for health care,ambulance services, nursing homes,public management, college/universi-ties, hospitals, self-help ISO projectmanagement and audit checklists.

Audience Response Systems2148 N. Cullen Ave.Evansville, IN 47715Ph.: 800-468-6583 Fax: 812-479-1057E-mail: [email protected]

Interactivity is a proven way to encour-age learning, promote discussion andincrease group or individual participa-tion. Applications include: testing,game shows, focus groups, employeeor customer surveys, individual andgroup polling, and video conferencing.

Blessing/White Inc.23 Orchard RoadSkillman, NJ 08558Ph.: 908-904-1000 Fax: 908-904-1774www.blessingwhite.com

Blessing/White specializes in aligningemployee contributions with organiza-tional goals. This is done with off-the-shelf and custom development pro-grams that maintain open communica-tions, clarify roles and develop new lev-els of employee focus and commitment.



Quality SystemDevelopment

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BNA Communications Inc.9439 Key West Ave.Rockville, MD 20850Ph.: 301-948-0540 Fax: 301-948-2085E-mail: [email protected]

Diversity, harassment prevention, em-ployment law training … BNA Com-munications has the experience andexpertise to help you deal with the realissues you face every day. Call ourtraining consultants at 800-233-6067.

Brewer and Associates Inc.2505 Locksley DriveGrand Prairie, TX 75050Ph.: 972-641-8020 Fax: 972-641-1327E-mail: [email protected]

We offer training manuals for ISO 9000quality management system documen-tation, effective quality auditing, certi-fied quality auditor and certified qual-ity manager examination refresher. AlsoISO 9000 pocket audit guides (paper-back) at a minimal cost.

Bywater Inc.Two Stamford Landing, 68 Southfield Ave.Stamford, CT 06902Ph.: 203-973-0344 Fax: 203-973-0345E-mail: [email protected]

Byword: Distance learning package ofseven videos and workbooks for devel-oping and implementing total qualitymanagement and quality systems.

C.L. Carter Jr. & Associates Inc.1211 Glen Cove DriveRichardson, TX 75080Ph.: 972-234-3296 Fax: 972-234-3296

Quality Assurance Workmanship Stan-dards & Training Manual: electronics/mechanical/detailed. Quality Assur-ance, Quality Control & InspectionHandbook: day to day for shop floorpeople, inspectors, engineers.

Castle Engineering Services Inc.38 Halson St.Ancaster, ON L9G 2S3, CanadaPh.: 905-648-2569 Fax: 905-648-2569

Customized training courses.

CEEM Inc.10521 Braddock RoadFairfax , VA 22032Ph.: 703-250-5900 Fax: 703-250-5313E-mail: [email protected]

CEEM recently released the updatedversion of its popular ISO 14000 in Fo-cus video package. The package con-tains a 25-minute video, the ISO 14000Questions & Answers booklet, a work-book and a training exam.

The Center for Corporate Learning762 San Miguel Ave.Sunnyvale, CA 94086-3412Ph.: 408-733-5778 Fax: 408-773-0442E-mail: [email protected]

SPC, teams, tools and management-development courses. Learning instru-ments for conflict, teams, leadership,listening, stress, attitude, learning style,management style, innovation, timemastery and diversity. Personal profilesand instruments for learning and im-provement. Customized assessmentand evaluation, and more.

Competitive Edge Resources25 Hedgerow LanePhoenixville, PA 19460Ph.: 800-897-3857 Fax: 205-882-6858E-mail: [email protected]

Catalysts for those seeking change toenhance business viability and profit-ability. Competitive Edge Resourceshighlights their innovative approachesto getting employees and managersworking together to boost productivity,increase communication and reengineera process with The Blast Game, TheProcess Blast ToolKit and The Effi-ciency Game.

Change Management Consulting82 Benson DriveWayne, NJ 07470Ph.: 973-696-7878 Fax: 973-696-5858

CMC is a leader in the development ofinnovative, skill-based training prod-ucts. Subjects include: business perfor-mance improvement, managementskills/development, communicationand sales skills, customer service andchange management.


Quality Training Materials GuideCharro Publishers Inc.P.O. Box 3442Lawrence, KS 66046Ph.: 800-598-9009 Fax: 785-865-4311E-mail: [email protected]

Training materials that trainers can useto teach ISO 9000 and quality topics,including internal auditor course.

Chart Your Course International2814 Highway 212 S.W.Conyers, GA 30094Ph.: 770-860-9464 Fax: 770-760-0581E-mail: [email protected]/members/chartcourse

Provides books, audio and videotapeprograms on leadership, innovation,creativity and customer service.

CimWorks GageTalker11415 N.E. 128th St.Kirkland, WA 98034Ph.: 800-955-7100 Fax: 425-820-0437E-mail: [email protected]

CimWorks GageTalker provides flex-ible hardware, software and serviceproducts that enable manufacturers tomonitor and control the performanceof their production equipment andproducts during the manufacturingprocess.

Competitive Edge17542 Briarwood St.Fountain Valley, CA 92708Ph.: 714-962-9921 Fax: 714-962-9921E-mail: [email protected]

Measuring and managing customer sat-isfaction, sales and negotiation training,benchmarking and instant industrybriefs.

Competitive Solutions Inc.1100 Alpha Court, Suite BAlpharetta, GA 30004Ph.: 800-246-8694 Fax: 770-667-9020E-mail: [email protected]

Competitive Solutions is a nationaltraining and consulting firm specializ-ing in employee empowerment andbusiness-focused teams. We have train-the-trainer programs, off-the-shelf andfull implementation services.

Conway Quality Inc.15 Trafalgar SquareNashua, NH 03063Ph.: 603-889-1130 Fax: 603-889-0033E-mail: [email protected]

Conway Quality has developed a man-agement system that helps organiza-tions identify the waste and the oppor-tunities for improvement, quantifythose opportunities and then lay a planof action to eliminate the waste.

Council for ContinuousImprovement950 S. Bascom Ave. #3112San Jose, CA 95128Ph.: 408-441-7716 Fax: 408-437-8724E-mail: [email protected]

Team skills, continuous improvementtools, statistical tools, DOE, manage-ment, benchmarking and more. CCImembers enjoy license to make copiesfor their use and many other benefits.

The Crosby Co.564 Crescent Blvd.Glen Ellyn, IL 60137Ph.: 630-790-1711 Fax: 630-790-1768E-mail: [email protected]

The SPC Success Workshop is self-taught, self-paced training in SPC. Stu-dent learns by doing. Computer pro-vides examples and production data tocreate and evaluate charts. Guaranteedthat student can create and interpretcontrol charts and capability studies.Certificate issued.

CyberMetrics Corp.12900 Hall Road, Suite 435Sterling Heights, MI 48313Ph.: 800-777-7020 Fax: 810-726-7677E-mail: [email protected]

Calibration and measurement trainingCD, step-by-step calibration proceduresand work instructions, geometric di-mensioning and tolerancing TrueTypefonts, and a host of other software pack-ages used for training at universities,colleges and in-house corporate train-ing programs.

Datachem Software Inc.222 Turnpike RoadWestboro, MA 01581Ph.: 800-377-9717 Fax: 508-366-5278

E-mail: datachem@ datachemsoftware.comwww.datachemsoftware.com

Professional certification training tohelp you pass your exams for certifiedquality engineer, certified quality man-ager, certified quality auditor, certifiedquality technician and certified me-chanical inspector.

DataMyte/Rockwell Automation14960 Minnetonka Industrial RoadMinnetonka, MN 55345Ph.: 612-939-6318 Fax: 612-935-0018E-mail: [email protected]

SPC Rally multimedia CD-ROM com-puter-based training package lets any-one in your organization become anSPC expert. This self-paced trainingpackage is designed for diverse audi-ences and puts the trainee in control ofa challenging SPC learning experience.

Datanet Quality Systems24567 Northwestern Highway, #430Southfield, MI 48075Ph.: 248-357-2200 Fax: 248-357-4933www.winspc.com

Basic SPC training tools on CD for thefirst-time operator or experienced su-pervisor; pace your learning curve tothe individual.

David Ames & Associates Inc.13911 Ridgedale Drive, Suite 260Minneapolis, MN 55305Ph.: 612-595-8970 Fax: 612-595-8892

Provides analysis, consulting, and train-ing products and services for businessimprovement results. Offers custom-ized and off-the-shelf workshops inTQM, SPC, process improvement,reengineering and team skills. Train-the-trainer option available.

Det Norske Veritas (U.S.A.) Inc.3805 Crestwood Parkway, Suite 200Duluth, GA 30096Ph.: 770-279-0001 Fax: 770-279-0282E-mail: [email protected]

Management advisory services onsafety, environmental and quality is-sues, including management systemsauditing, implementation assistance,benchmarking, customized programsand educational materials.

Development DimensionsInternational1225 Washington PikeBridgeville, PA 15017Ph.: 800-933-4463 Fax: 412-220-2942E-mail: [email protected]

Development Dimensions Interna-tional, a human resources company,offers self-study in traditional and mul-timedia formats, including OPAL (On-line Performance and Learning), anintranet learning and performance en-hancement capability. Includes 72 skill-building topics on leadership, personaland team effectiveness, and customerservice.

DKSystems444 N. Michigan Ave., Suite 3500Chicago, IL 60611Ph.: 312-644-2700 Fax: 312-644-2703www.dksystems.com

DKSystems provides software solu-tions for training administration profes-sionals. On Track for Training is a com-prehensive, intuitive package; OnTrack-ATM.Net allows an organizationto create a Web site and empower cli-ents to manage their training.

DOES Institute519 Deacon Blvd.Winston-Salem, NC 27105Ph.: 910-723-3637 Fax: 910-723-5109E-mail: [email protected]

CD-ROMs, software, multimedia andvideotapes for education and trainingin quality, statistical methods, manage-ment, ISO 9000, R&D, engineering,market research, health care, finance,chemistry/physics, DOE, SPC, QFDand TQM.

Dynamic Soft Analysis Inc.5001 Baum Blvd., Suite 656Pittsburgh, PA 15213Ph.: 412-683-0161 Fax: 412-683-3641E-mail: [email protected]

3-D thermal analysis and reliabilityanalysis computer-aided engineeringsoftware for: electronic components;electronic boards; electronic systemsfor fast computing, telecommunica-tions, avionics, automobile and powersupplies industries.



Business Reader


Quality Training Materials GuideEagle Group USA Inc.100 W. Big Beaver Road, Suite 200Troy, MI 48084Ph.: 248-355-4421 Fax: 248-355-4623E-mail: [email protected]

Eagle Group’s full-spectrum ISO 9000and QS-9000 training services includeturn-key programs utilizing multisite,multinational registration experience.Training includes: Advanced Auditor,IQA, APQP, PPAP, FMEA, MSA,SPC, 8-D, R&M tools, AQP-TE andmore.

Engineered Work Systems Inc.145 S. Livernois, Suite 294Rochester, MI 48307Ph: 248-652-7588 Fax: 248-652-7363E-mail: [email protected]

EWS provides on-site training forAPQP, FMEA, problem solving andQS-9000 implementation planning.EWS is a licensed Plexus provider.EWS can customize QS rollout train-ing for your company.

Engineering &Management Press25 Technology ParkNorcross, GA 30092Ph.: 770-449-0461 Fax: 770-263-8532E-mail: [email protected]

Teambuilding and Total Quality is notan overview of TQM, but a real,planned, engineered how-to book. Thepractices and procedures were tested inreal companies and were successful.

Enterprise Media91 Harvey St.Cambridge, MA 02140Ph.: 800-423-6021 Fax: 617-354-6137E-mail: [email protected]

Enterprise Media produces and distrib-utes management training videos andCD-ROMs for the corporate, educationand public sectors. Our CD-ROM andtraining programs cover topics fromcustomer service, sales and quality, tomanaging change, diversity, sexual ha-rassment and teamwork.

EtQ Inc.399 Conklin St., Suite 208Farmingdale, NY 11735Ph.: 800-354-4476 Fax: 516-293-0784

E-mail: [email protected]

Understanding ISO 9000 and QS-9000implementation, documentation andinternal auditing. Presentation mate-rial for executive overview, preparingyour implementation team and inter-nal auditors.

Excel Partnership Inc.75 Glen RoadSandy Hook, CT 06842Ph.: 800-374-3818 Fax: 203-426-7811E-mail: [email protected]

Excel Partnership Inc. is an interna-tional leader in the design and deliveryof business process improvement train-ing products, including ISO 9000, QS-9000, ISO 14000, the Medical Deviceand other FDA regulated industries, andmore.

Excel Training Inc.675 K. Alpha DriveCleveland, OH 44143Ph.: 440-442-1299 Fax: 440-442-4170

Excel Training provides video-basedtraining materials in the areas of SPC,blueprint reading, ISO 9000 and QS-9000. These programs are excellent forentry-level, ongoing or refresher train-ing. Call for 15-day free preview.

Executive Learning Inc.7101 Executive Center Drive, Suite 160Brentwood, TN 37027Ph.: 615-373-8483 Fax: 615-373-8635E-mail: [email protected]

Executive Learning helps organizationstrain their employees in the knowledgeand skills used for continual improve-ment with Tools for Continual Improve-ment—10 video training modules thatcontain improvement basics in an easy-to-use, skills-based format. Ideal forjust-in-time training.

Experience In Software2000 Hearst Ave.Berkeley, CA 94709Ph.: 510-644-0694 Fax: 510-644-3823E-mail: [email protected]

Project KickStart is an easy-to-use Win-dows program that draws users througha 10-step project-planning process.

Clarify project goals, anticipate ob-stacles, encourage teamwork. For groupbrainstorming, strategic planning andprocess improvement. Links toMicrosoft Project.

The Experiment StrategiesFoundation149 S. BroadwayGeorgetown, KY 40324Ph.: 502-868-8811 Fax: 502-867-7905E-mail: [email protected]

Provides the DOE Starter Kit tohelp learn basic skills in design ofexperiments.

Fluke Corp.P.O. Box 9090Everett, WA 98206Ph.: 800-443-5853 Fax: 425-356-5116E-mail: [email protected]

Fluke has published a 528-page text-book on calibration titled Calibration:Philosophy in Practice.

Fotec Inc.151 Mystic Ave.Medford, MA 02155-4615Ph.: 800-537-8254 Fax: 781-396-6395E-mail: [email protected]

Manufacturer of fiber optic test equip-ment. Training and educational mate-rials—videotape seminars in VHS, PALand SECAM; hands-on videotapes fortoolbox/testing, cabling, termination,splicing; specific fiber optic books,manual, self-study programs.

Foundry Quality SystemsP.O. Box 15606Loves Park, IL 61132Ph.: 815-961-9972 Fax: 815-961-9956E-mail: [email protected]

How to install ISO 9000, QS-9000 andthe AS9000 supplement. Fill-in-theblank documents.

Geometric Technologies Inc.P.O. Box 180172Utica, MI 48318-0172Ph.: 810-977-9428 Fax: 810-977-9428

Engineering drawing interpretation onvideo. Computer-based training on geo-metric dimensioning and tolerancing.

Georgia Tech Center forInternational Standards & Quality151 6th St., Room 143Atlanta, GA 30332Ph.: 404-894-0968 Fax: 404-894-1192E-mail: [email protected]

GT-CISQ provides the ISO Fitness Pro-gram and the Purchasing and ISO 9000computer-based training programs. Ourlicensing program provides trainingmanuals and overhead transparenciesfor learning and teaching ISO 9000,ISO 14000 and QS-9000. Programcomes with teaching tools, instructorguides and extensive notes.

GGI (Gunneson GroupInternational Inc.)500 International DriveMt. Olive, NJ 07828Ph.: 973-347-1313 Fax: 973-347-5959E-mail: [email protected]

We have advanced the capability ofmore than 50 Fortune 500 companies,400 smaller organizations and scoresof government organizations throughthe implementation of advancedtransitioning systems, reengineeringmethodologies and training strategies.

GHR Associates103 Kakeout RoadButler, NJ 07405Ph.: 973-838-8915 Fax: 973-838-8915

GHR Associates can provide yourcompany with customized trainingmaterial for management training, in-ternal auditing (two-, three- and four-day courses), corrective/preventiveaction, problem solving and employeeawareness. Call for a free telephoneconsultation.

GOAL/QPC13 Branch St.Methuen, MA 01844-1953Ph.: 800-643-4316 Fax: 978-685-6151E-mail: [email protected]

GOAL/QPC is a nonprofit organizationwhose mission is to research, evaluateand disseminate management method-ologies and systems that enhancepeople’s efforts to transform their or-ganizations, communities and lives.



Major MicroSystems

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H.J. Steudel & Associates Inc.6313 Odana Road #210Madison, WI 53719Ph.: 608-271-3121 Fax: 608-271-4755E-mail: [email protected]

Products for the successful implementation of qual-ity management systems based on ISO 9000, QS-9000 and ISO 14000. Most popular are our pocketguides for employees—excellent for in-housetraining.

Huntington Quality Associates533 Henry St.Huntington, IN 46750Ph.: 219-356-6092 Fax: 219-356-6006E-mail: [email protected]

Identifying training needs through personality as-sessment tools is like having an owners manual foreach of your team members. Internal auditor course,PPAP, APQP, FMEA, mistake proofing, problemsolving executive overview, employee awarenessand train the trainer.

H.W. Fahrlander & Associates640 Downing DriveRichardson, TX 75080-6117Ph.: 972-783-1216 Fax: 972-783-6043E-mail: [email protected]

SPC, problem solving, auditing.

H&H Servicco Corp.P.O. Box 9340North St. Paul, MN 55109-0340Ph.: 612-777-0152 Fax: 612-777-0152E-mail: [email protected]/samplingplans

Software to develop acceptance sampling plans andaudit/survey sampling plans. A free tutorial and dis-cussion forum on our Web site supports training/learning of modern acceptance sampling method-ology.

Harold Kay & AssociatesP.O. Box 11Tupelo, MS 38802Ph.: 601-844-2084 Fax: 601-842-8954

Harold Kay & Associates customizes services tomeet their clients’ unique needs in developing a high-performance organization by designing participativestructures, improved methods and training. Thiswork is achieved by development of all organiza-tional levels in high-performance leadership, strate-gic planning, work teams, etc.



L.J. Broutman& Associates

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Quality Solutions.33sq

Harold S. Haller & Co.24803 Detroit RoadCleveland, OH 44145Ph.: 440-871-6597 Fax: 440-871-1182E-mail: [email protected]

Making Time for Quality helps people learn how todelegate responsibility while retaining accountabil-ity. It presents methods that enable leaders to reducethe natural stress and anxiety levels that accompanyany delegation of responsibility.

Howick Associates2828 Marshall Court, #100Madison, WI 53705Ph.: 608-233-3377 Fax: 608-233-1194E-mail: [email protected]

The Complete Facilitator: a guide designed for any-one working in a team environment. Discussion top-ics include ground rules, idea generation, managingconflict, problem-solving techniques and more.

Industrial Text & Video1950 Spectrum Circle, #A110Marietta, GA 30067Ph.: 800-752-8398 Fax: 770-240-2209E-mail: [email protected]

Training and certification software, textbooks andvideos for industrial automation, including program-mable controllers, electrical and motor controls, andthe Allen Bradley MicroLogix 1000.

INFORM15913 Edgewood DriveMontclair, VA 22026Ph.: 703-680-1436 Fax: 703-680-1356E-mail: [email protected]

INFORM, a resource for ISO 9000, QS-9000 andISO 14000, produces affordable training videotapesand workbooks, books and other publications.

Innovations PLUS11 Helmsford WayPenfield, NY 14526-1971Ph.: 716-377-8340 Fax: 716-377-7569E-mail: [email protected]

Standard and custom training programs and materi-als on ISO 9000, statistical process control, geomet-ric dimensioning and tolerancing, cost of quality, di-mensional metrology, problem solving and machinequalification.


Quality Training Materials GuideInt’l Systems Registrars Ltd.18980 Toldt Woods Drive, Unit #29Brookfield, WI 53045-6089Ph.: 414-785-1867E-mail: [email protected]/~isrglt/isosales.html

ISO 9000, QS-9000, TE Supplement,quality manual development and docu-ment control software tools. See Website for details.

Integral Solutions Inc.222 E. Fourth St.Royal Oak, MI 48067Ph.: 248-543-6040 Fax: 248-543-2882E-mail: [email protected]

MPACT software gives computer-based training on APQP practices, in-cluding process flow, FMEA, controlplan, instructions, 8D, PPAP and more.Call Integral Solutions for a free infor-mation package.

Integrated ManagementResources Inc.P.O. Box 2374Naperville, IL 60567-2374Ph.: 630-369-8444 Fax: 630-369-8444

We offer two workbooks for auditorsthat are used in training classes: Cali-bration System Workbook (92 pages)and Auditing ESD and Cleanroom Pro-cesses (98 pages).

Integrated Quality Dynamics Inc.3848 Carson St., #216Torrance, CA 90503Ph.: 310-540-6142 Fax: 310-540-6392E-mail: [email protected]

All new PFT, PFT Pro and QFD Scope.Essential software for TQM used bymajor companies and organizations inmanufacturing, high-tech, medical,educational, transportation and servicefields. Available in English, Spanish,Portuguese and Japanese.

International Institutefor Learning Inc.110 E. 59 St., 6th FloorNew York, NY 10022-1380Ph.: 212-758-0177 Fax: 212-909-0558E-mail: [email protected]

Videotapes with supporting materials:project management, benchmarking,Baldrige, leadership, global best prac-tices, knowledge management, healthcare improvement, Dr. Juran on qual-ity, ISO 14000, Meg Wheatley on or-ganizational futures; CD-ROM onproject management prep for certifi-cation.

International ISO Group11405 Sebring DriveCincinnati, OH 45240Ph.: 800-476-3066 Fax: 513-851-5881www.qs-iso9000.com

Since 1989, the International ISOGroup has been providing training ma-terials for ISO 9000, QS-9000 and ISO14000 quality management systems toworld-class organizations. For QS-9000, they have translated the materi-als into Japanese.

International Quality Institute464 Morgan CourtEl Dorado Hills, CA 95762Ph.: 916-933-2318 Fax: 916-933-2319E-mail: [email protected]

Training materials for quality im-provement, especially in the areas ofshort-run SPC, measuring processcapability and reducing processvariation.

International SystemsRegistrars Ltd.18980 Toldt Woods Drive, Unit #29Brookfield, WI 53045Ph.: 414-785-1867 Fax: 414-785-1867E-mail: [email protected]/~isrglt

Go to URL www.execpc.com/~isrglt/isosales for a complete description ofthe products offered by InternationalSystems Registrars Ltd.

Interpharm Press1358 Busch ParkwayBuffalo Grove, IL 60089Ph.: 847-459-8480 Fax: 847-459-6644www.interpharm.com

Training Tracker II documents em-ployee training. Independently vali-dated to comply with ISO 9000, QS-9000, FDA, OSHA and EPA require-ments. You can’t afford an error intraining records.

Interstate QualityConsultants Inc.282 James E. Bohanan Memorial DriveVandalia, OH 45377Ph.: 937-264-1387 Fax: 937-264-1370E-mail: [email protected]

Supervisory and management develop-ment, team and quality tools, SPC andemployee relations training, such asdiversity and sexual harassment. APlexus service provider for ISO-basedtraining.

ISOQUAL International Corp.24 Mayfair St.Norwood, MA 02062Ph.: 781-762-6664 Fax: 781-762-4465E-mail: [email protected]

ISOQUAL offers a distance-learningpackage designed to provide those com-panies embarking on the ISO 9000 reg-istration journey with a simple docu-ment development and implementationprogram.

ITTI LLC85 Old Roswell Road, Ste. C-400 & 500Roswell, GA 30076Ph.: 770-998-6379 Fax: 770-998-6316E-mail: [email protected]/goitti

ITTI LLC markets an application soft-ware package called Managed Training.This software is considered a very com-prehensive package for strategic train-ing management. It fully complies withISO 9000, QS-9000 and ISO 14000.

JBF Associates Inc.1000 Technology DriveKnoxville, TN 37932Ph.: 423-966-5232 Fax: 423-966-5287E-mail: [email protected]

JBF Associates Inc. offers generic pro-cess safety management manuals forcomplying with OSHA’s PSM regula-tion, 29 CFR 1910.119, and the RootCause Analysis Handbook, which of-fers overviews of incident investigationmethods. Call for more information.

JBL Systems41570 HayesClinton Township, MI 48038Ph.: 810-286-3800 Fax: 810-286-5446E-mail: [email protected]/jblsys

Human resources software to manageemployee records, job classificationand description, training courses re-quired by job, courses each employeehas completed and still needs, job pro-ficiency, etc.

John A. Keane & Associates Inc.273 Jefferson RoadPrinceton, NJ 08540Ph.: 609-924-7904 Fax: 609-924-1078E-mail: [email protected]/~keane

CIM Quality enables teams (executives/managers/employees) to run an ISO9000 and QS-9000 compliant virtualfactory on a PC and see the effects oftheir decisions on the performance(sales and profitability) of the company.

Jonathon Cope Associates Inc.1930 Indian TrailLake Oswego, OR 97034Ph.: 503-636-3709 Fax: 503-636-1578E-mail: [email protected]

Error Sourcing Analysis trainingmanual demonstrates how to use ESAsoftware to hunt for root causes fromthe unquality events data describingyour faulty process. Fifteen-minutevideo made by J.C. Penney Co. dem-onstrates Jonathon Cope Associates’Management by Knowing, a quality im-provement concept using the unqualityevents drill-down technique.

Juran Institute Inc.11 River RoadWilton, CT 06897Ph.: 203-834-1700 Fax: 203-834-9891www.juran.com

Comprehensive training products thatenable teams to design quality into newproducts and services, solve chronicquality problems, reduce costs and be-come more competitive.

Kantola Productions LLC55 Sunnyside Ave.Mill Valley, CA 94941Ph.: 800-989-8273 Fax: 415-381-9801E-mail: [email protected]

Training videos, study guides andinstructor’s manuals on business com-munications, quality management, con-flict resolution, criticism and negotia-tion. Produced with Toastmasters Inter-national and Stanford University.



Applied QualitySystems

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Ken Jackman & Associates1946 N. Huntington Blvd.Hoffman Estates, IL 60195-2705Ph.: 847-843-3789 Fax: 847-843-3789E-mail: [email protected]/iso9000

ISO 9000 and QS-9000 training materials for use bycompanies and/or their consultants to aid in describ-ing, documenting and auditing their quality systems.Case studies and answer keys provided.

Kline and Co.550 Newtown RoadLittleton, MA 01460Ph.: 978-952-0050 Fax: 978-952-0404E-mail: [email protected]

TQM, traditional and short-run SPC videotapes andworkbooks that address attitudes and concepts as wellas skills. The result: Skills mastered become skillsused.

L. Marvin Johnson and Associates Inc.822 Montezuma WayWest Covina, CA 91791Ph.: 626-919-1728 Fax: 626-919-7128E-mail: [email protected]

Quality Assurance Program Evaluation workbook,Quality Assurance Evaluator’s Workbook for tech-niques and procedures, and checklists and data sheets.

Launsby Consulting2167 N. Academy Blvd.Colorado Springs, CO 80909Ph.: 800-788-4363 Fax: 719-596-1791E-mail: [email protected]/launsby

Statapult design of experiments training aid providespractical, hands-on training for design of experi-ments. It can be used for training in applying ex-perimental design concepts to real problems. Manycompanies and universities use this DOE trainingaid.

Learning Tree International1805 Library St.Los Angeles, CA 90045Ph.: 800-843-8733 Fax: 800-709-6405E-mail: [email protected]

Learning Tree provides multimedia CBT courses andcertification programs for information technologyprofessionals. Call for a free catalog.

M. Brendan Duffy & AssociatesP.O. Box 202Port Neches, TX 77651-0202Ph.: 409-722-6241 Fax: 409-722-7996E-mail: [email protected]/mbduffy/

Reference materials for use in the ASQ quality tech-nician, quality engineer and mechanical inspectorcertification exams.

MagnaPlan Corp.1320 Route 9Champlain, NY 12919Ph.: 518-298-8404 Fax: 518-298-2368E-mail: [email protected]/~visuplan

Scheduling boards—magnetic, perforated, T-card andaccessories; AV equipment and supplies—easels andpads, lecterns, bulletin boards, projectors, screens,markers; graphic arts material—lettering, precisionknives, etc.; signs.

Management Software International Inc.92 Montvale Ave.Stoneham, MA 02180Ph.: 781-279-1919 Fax: 781-279-2929E-mail: [email protected]

THExPERT is much more than an update of MSI’sISOxPERT. This total quality management softwaresuite not only automates the ISO 9000 or QS-9000compliance process, it now contains additional mod-ules for ISO 14000, electronic work flow, knowledgeserving and much more.

McCormick Delisle & Thompson Inc.649 Scottsdale Drive, Suite 101Guelph, ON N1G 4T7, CanadaPh.: 519-767-0725 Fax: 519-767-0983E-mail: [email protected]

Continuous organizational improvement such as teambuilding, the theory of constraints, human resourcesissues, cycle-time reduction and process mapping.

Media Marketing Associates Inc.P.O. Box 686Beverly, MA 01915Ph.: 978-927-3555 Fax: 978-927-3969www.mmainc.net

MMA Inc. publishes engineering training and sup-port materials for fastener specification, geometricdimensioning and tolerancing, metrication, AutoCADand general engineering reference.

MegaPrintP.O. Box 87Plymouth, NH 03264Ph.: 800-590-7850 Fax: 603-536-1411E-mail: [email protected]

Flip charts in full color produced from any computerprogram. Mounting and laminating done in-house, 24-hour turnaround. Design services also available.


Quality Training Materials GuideMIT Center for AdvancedEducational Services77 Mass Ave. 9-234Cambridge, MA 02139Ph.: 617-253-2836 Fax: 617-253-8301E-mail: [email protected]/products/deming

MIT/CAES publishes W. EdwardsDeming’s books Out of the Crisis andThe New Economics, and a series ofvideotapes with Dr. Deming that par-allels the content of Out of the Crisis.

MNA International211 W. Fort St., Suite 1100Detroit, MI 48226Ph.: 313-628-0766 Fax: 248-625-8935E-mail: [email protected]

MNA International provides QS-9000,ISO 9000 and ISO 14000 systems sup-port utilizing a customized approachfor all size companies, on a globalbasis.

Multi Metrics Inc.865 Lemon St.Menlo Park, CA 94025Ph.: 650-328-0200 Fax: 650-328-3586


Proprietary manuals, models, overheadslides and videos.

Multiface Inc.6721 Merriman RoadGarden City, MI 48135-1956Ph.: 313-421-6330 Fax: 313-421-1142E-mail: [email protected]

Book: Statistical Problem Solving byHans Bajaria and Richard Copp.

Naumann & Associates725 N. 15th St.Boise, ID 83702Ph.: 800-276-9778 Fax: 208-345-8300E-mail: [email protected]

Video series on the following topics:customer satisfaction measurement/management, internal customer satis-faction, transaction surveys, continu-ous process improvement and com-plaint handling. Also sell textbooks.

Nutek Inc.30600 Telegraph RoadBirmingham, MI 48025Ph.: 248-642-4560 Fax: 248-642-4609E-mail: [email protected]/~rkroy

Nutek Inc. provides four-day seminar/workshop materials on design of ex-periments using Taguchi approach.Package includes seminar notes, text-book and software.

Olympic Performance Inc.7002 S.W. Nyberg St.Tualatin, OR 97062Ph.: 503-692-5573 Fax: 503-692-5254E-mail: [email protected]

Short but complete papers and presen-tations on an ever-increasing array oftopics available for Web site downloadto support managers and trainers. Greatmaterial for staff meetings.

Omega Performance(formerly MicroMentor)44R Brattle St.Cambridge , MA 02138

Ph.: 617-234-5137 Fax: 617-497-5716E-mail: learn@ omega-performance.comwww.omega-performance.com

Tools of Total Quality CD-ROM en-ables teams and individuals to learn,practice, or refresh their understand-ing of 14 TQM tools on a just-in-timebasis. Tools of Total Quality includesthe Mindbender Challenge, which al-lows users to reinforce their learningin an entertaining, game-like practiceformat.

Oriel Inc.(formerly Joiner Associates)3800 Regent St.Madison, WI 53705Ph.: 800-669-8326 Fax: 608-238-2908E-mail: [email protected]

Easily accessible products that encour-age people to learn by using and ap-plying the content. We offer productsin the areas of teams, problem solving,statistical and data analysis, quality andleadership.

EtQ Inc..5h ad


Quality Training Materials GuideThe PAR Group4936 President’s WayTucker, GA 30084Ph.: 800-247-7188 Fax: 770-493-9152E-mail: [email protected]

Skill training programs for managingchange, customer service, leadership,management, teamwork, listening,prospecting and sales development.

Pilgrim SoftwareP.O. Box 340250Tampa, FL 33694Ph.: 813-915-1663 Fax: 813-915-1948E-mail: [email protected]

Training System is a comprehensivesoftware tool designed to manage in-ternal and external training programs.Its wealth of features and user-friendlyinterface have made Training Systemthe most powerful training managementsystem on the market.

Plexus Corp.475 N. Cleveland Ave.St. Paul, MN 55104-5051Ph.: 612-644-4900 Fax: 612-644-4949E-mail: [email protected]

Trainer/coach materials for ISO 9000,ISO 14000, QS-9000 and TE Supple-ment. Year 2000 materials for third-party assessors and internal assessors.

PQ Systems Inc.10468 Miamisburg-Springboro RoadMiamisburg, OH 45342Ph.: 800-777-3020 Fax: 937-885-2252E-mail: [email protected] comprehensive selection of SPC andcontinuous improvement training solu-tions, including leadership, team train-ing, strategic quality planning, processstandardization and SPC.

Prime Solutions1769 Gabbro TrailEagan, MN 55122Ph.: 800-281-9946 Fax: 612-686-4600E-mail: [email protected]

Supplier of geometric dimensioningand tolerancing, and blueprint readingtraining materials. Used throughout in-dustry and education, these individual-ized, computer-based courses provide

an extremely cost-effective training al-ternative. ISO 9000 and QS-9000compatible.

Problem Solving Tools1573 Roselli DriveLivermore, CA 94550-5852Ph.: 510-447-4969 Fax: Call firstE-mail: [email protected]

Spreadsheet solutions for the ASQ-cer-tified reliability engineer exam ques-tions: correct solutions, explanations,speculation on incorrect solutions.

The Product Integrity Co.49 The LaurelsEnfield, CT 06082Ph.: 860-749-8967 Fax: 860-749-8967

SPC, DOE, QIT facilitator training, re-liability engineering, statistical engi-neering, ISO 9000, Baldrige Award,quality cost control, cost-effective test-ing and inspection and productivityimprovement.

Productivity ImprovementCenter1425 N. Pioneer Drive, Suite 128Irving, TX 75061Ph.: 800-727-6222 Fax: 972-254-2815E-mail: [email protected]/pic/index.html

PIC offers ISO 9000, QS-9000 and SPCself-paced course materials. These self-study programs will provide informa-tion required to understand, implementand audit a quality system. Our SPCprogram will provide information tomaintain, interpret and take correctiveaction using control charts.

Prometheus Training Corp.919 Winton Road S.Rochester, NY 14618Ph.: 716-244-4300 Fax: 716-244-4354E-mail: [email protected]

Educomix training systems. Topics in-clude: SPC, control charts, measure-ment, getting started with teams, teammeetings. Some in comic book format;others in easy-read format. Leader’sguides.

PT Publications Inc.3109 45th St., Suite 100West Palm Beach, FL 33407-1915Ph.: 561-687-0455 Fax: 561-687-8010


PT Publications offers training materi-als on various business topics, includ-ing quality purchasing, finance and ne-gotiations. Materials available includebooks, workbooks, videos and audio-tapes.

QCI International17055 Quailridge RoadCottonwood, CA 96022Ph.: 530-347-1334 Fax: 530-347-6987E-mail: [email protected]

Employee involvement teams, self-managed work teams, team facilitatorskills, problem solving, SPC, govern-ment quality, benchmarking, servicequality, strategic quality planning, to-tal quality and a wide selection of sup-porting videos and books.

QSoft Solutions Corp.P.O. Box 556East Rochester, NY 14445-0556Ph.: 716-264-9700 Fax: 716-264-9702E-mail: [email protected]

Computer-based training for TQMtools, SPC, project management,benchmarking, problem solving, sys-tems thinking and managementanalysis.

QTech Systems Inc.5200 W. 73rd St.Minneapolis, MN 55439Ph.: 888-232-6900 Fax: 612-897-6517E-mail: [email protected]

ISO Point Trainer 9000 is an interac-tive ISO 9000 training tool that canbe used to train just one or thousandsof employees. It can be customized toinclude your own quality system.

Qualitran ProfessionalServices Inc.237 Shoreline DriveHawkestone, ON L0L 1T0, CanadaPh.: 800-461-9902 Fax: 705-329-1890E-mail: [email protected]

A full range of training products for sta-tistical process control and continuousimprovement. Complete classroomtraining kit uses five types of media to

deliver a dynamic 12-hour training pro-gram. Also eight-hour multimedia com-puter-based training on Windows CD-ROM, introduction SPC video, studentmanuals and SPC book quick reference.

Quality America Inc.7650 E. Broadway, Suite 208Tucson, AZ 85710Ph.: 800-722-6154 Fax: 520-722-6705E-mail: [email protected]

Quality America provides SPC: Con-trol Charts—a CD-ROM-based inter-active training program on data-collec-tion and statistical process control tech-niques.

Quality Breakthroughs1407 S. 7th St.Brainerd, MN 56401Ph.: 218-829-0661 Fax: 218-829-1221E-mail: [email protected]

Specializes in helping organizationsimplement customized continuous im-provement process and change theircorporate cultures. Training needs as-sessments, instrument learning toolsand full line of books, audiotapes andvideotapes.

Quality Education Services Inc.8111 LBJ Freeway, Suite 675Dallas, TX 75251-1335Ph.: 972-783-0202 Fax: 972-783-8953E-mail: [email protected]/qesinc

QES Inc. provides education in qualitymanagement/technology. Courses in-clude basic math through advanced dataanalysis and design of experiments; andquality assurance through TQM, in-cluding ISO 9000.

The Quality Group Inc.6059 Boylston Drive, Suite 250Atlanta, GA 30328Ph.: 800-772-3071 Fax: 404-252-4475E-mail: [email protected]

Interactive 10 CD-ROM multimediaalternative to classroom trainingteaches all levels of workers basic SPC(English or Spanish), process capabil-ity and design of experiments. Also in-cludes student guides and SPC imple-mentation aids.



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Quality Partners1783 E. Midwick DriveAltadena, CA 91001Ph.: 800-476-9999 Fax: 626-791-7145E-mail: [email protected]

ISO 9000 Internal Auditor Handbook(200+ pages)—a course text and work-book for internal auditing. ISO 9000:Achieving a Competitive Edge (200+pages)—a guide on how to implementISO 9000.

Quality Plus Engineering4052 N.E. CouchPortland, OR 97232Ph.: 503-233-1012 Fax: 503-233-1410E-mail: [email protected]

Quality Plus Engineering offers break-through products in the areas of work,quality and project management.

Quality Publishing Inc.2405 N. Avenida SorgoTucson, AZ 85749Ph.: 520-798-1526 Fax: 520-798-1514E-mail: [email protected]

ASQ certification exams; statisticalprocess control; student and instructormaterials; interactive and multimediaCD-ROM training.

Quality Resources902 BroadwayNew York, NY 10010Ph.: 800-247-8519 Fax: 212-979-8601E-mail: [email protected]

Books and training materials on SPCand problem-solving tools, standardsand assessments, benchmarking, pro-cess improvement, 5S, failure mode andeffects analysis, and more.

Quality Solutions Inc.P.O. Box 40147Cleveland, OH 44140Ph.: 440-933-9946 Fax: 440-933-7077E-mail: [email protected]

Team building, Baldrige assessments,creating the empowered work force,developing high performance work sys-tems, facilitator development, basic andadvanced problem solving, and train thetrainer.

Quality Technology Co.1161 Tower RoadSchaumburg, IL 60173Ph.: 847-884-1900 Fax: 847-884-7280E-mail: [email protected]

An ISO 9001-registered firm, we offerquality training, consulting and soft-ware products for QS-9000, ISO 9000,ISO 14000 and TQM. Training alsoavailable in Spanish and Polish.

Quest Worldwide Inc.Park 80 W. Plaza ISaddle Brook, NJ 07663Ph.: 201-843-8443 Fax: 201-843-6088

Toolboxes for organizational and per-sonal development.

R.V. Armstrong & AssociatesP.O. Box 609Hardy, VA 24101Ph.: 540-721-9500 Fax: 540-721-9500E-mail: [email protected]

ISO 9000, QS-9000 and team-based or-ganization training manuals, materialsand books.

R&R Gage Co.6699-D Peachtree Industrial Blvd.Norcross, GA 30092Ph.: 770-409-9801 Fax: 770-409-9787www.rrgage.com

Dimensional gage operation, repair,service and calibration methods.

Rand E. Winters Group Inc.2120 44th St. S.E., Suite 202Grand Rapids, MI 49508Ph.: 800-847-6838 Fax: 888-283-8133E-mail: [email protected]

As a registered ISO 9002 company, weprovide continuous improvement prod-ucts (ISO 9000, QS-9000, TE Supple-ment, ISO 14000) for all manufactur-ing and service organizations.

Raosoft Inc.6645 N.W. Windermere RoadSeattle, WA 98115Ph.: 206-525-4025 Fax: 206-525-4947E-mail: [email protected]

Raosoft SURVEYWin is a new user-friendly statistical database for elec-


Quality Training Materials Guidetronic training evaluations, needs assessment, pre- andpost-tests, customer satisfaction and more. Point-and-click statistics. Online data entry: network broadcast,HTML Internet, kiosk-type, disk mail-out.

Rath & Strong Inc.92 Hayden Ave.Lexington , MA 02173Ph.: 781-861-1700 Fax: 781-861-1424E-mail: [email protected]

Six Sigma training programs; simulations for processimprovement, quality, change management; videos onquality and process improvement; individual and cus-tomized training programs for change efforts and pro-cess improvement.

Reality Interactive7500 Flying Cloud DriveEden Prairie, MN 55344Ph.: 612-996-9600 Fax: 800-996-6799E-mail: [email protected]

Comprehensive and in-depth education and trainingon ISO 9000, QS-9000 and ISO 14000. Available inCD-ROM and Web format. Subjects include planning,documentation and internal auditing.

Resampling Stats612 N. Jackson St.Arlington, VA 22201Ph.: 703-522-2713E-mail: [email protected]

Training in basic statistics, new simulation methodswith proven results. Videos, live courses.

Resource Engineering Inc.P.O. Box 219Tolland, CT 06084Ph.: 800-810-8326 Fax: 860-872-2488E-mail: [email protected]

The FMEA Investigator, SPC Workout and Mistake-Proof It! Interactive CD-ROM learning programs of-fer flexible, cost-effective QS-9000 training. Featuresinclude exercises, testing and training documentation.Ideal for engineers, supervisors and operators.

Richard Chang Associates Inc.15265 Alton Parkway, Suite 300Irvine, CA 92618Ph.: 800-756-8096 Fax: 714-727-7007E-mail: [email protected]

Packaged training programs, ToolPAKS, ToolKITS,software, videos and a selection of publications in avariety of areas including CPI, measurement, teams,management skills, training and problem solving.

Sager Educational Enterprises21 Wallis RoadChestnut Hill, MA 02167Ph.: 617-469-9644 Fax: 617-469-9639E-mail: [email protected]/cliin

Critical Linkages II Newsletter links quality decisionmakers in all fields. FAB booklets for fast learning,checklists and activities. Topics include: innovationin teams, creativity, change management, continuousimprovement and problem solving.

Scientific Computing Associates Corp.913 W. Van Buren St., Suite 3HChicago, IL 60607Ph.: 312-455-0222 Fax: 312-455-1652E-mail: [email protected]

Videotape training series on the design and analysisof experiments hosted by George E.P. Box, SorenBisgaard and Conrad Fung.

Site Technologies380 El Pueblo RoadScotts Valley, CA 95066Ph.: 408-461-3017 Fax: 408-461-3030E-mail: [email protected]

Sitesweeper 2.0 represents a new category ofconfigurable quality control tools and reports, pro-viding in-depth information to ensure consistency andprofessionalism in any Web site.

SkyMark Corp.7300 Penn Ave.Pittsburgh , PA 15208Ph.: 800-826-7284 Fax: 412-371-0681E-mail: [email protected]

Pathmaker software includes 27 slide shows on qual-ity management topics, including: data analysis, build-ing consensus, teamwork, flowcharting, strategic plan-ning and many more. You can make your own slideshows, too.

Software Productivity Centre Inc.#460-1122 Mainland St.Vancouver, BC V6B 5L1, CanadaPh.: 604-662-8181 Fax: 604-689-0141E-mail: [email protected]

A software development organization/department cancreate its own software engineering curriculum withour training courses. Courses cover quality assurance,configuration management, process improvement,project management, software engineering concepts,requirements specification and analysis.

Software Technology3310 Norfolk DriveCookeville, TN 38506Ph.: 931-537-6181 Fax: 931-537-6813E-mail: [email protected]/fastrak

An instruction video that covers not only gage R&Rbut also gage linearity, stability, bias and attribute stud-ies. About two hours long.

SPC Press/Statistical Process Controls Inc.5908 Toole Drive, Suite CKnoxville, TN 37919Ph.: 423-584-5005 Fax: 423-588-9440E-mail: [email protected]

Specializing in statistical tools for understanding andusing data. Offering books, videos, training aids, spe-cialty items, computer software and computer-basedtraining. Implementation assistance is also provided.

SPSS Inc.444 N. Michigan Ave.Chicago, IL 60611Ph.: 312-329-2400 Fax: 312-329-3690E-mail: [email protected]

SPC methods

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Stat Guide9 Arrowhead LaneSuffern, NY 10901Ph.: 914-369-0525 Fax: 914-368-0377

Provides in-depth training for ASQ CQE exam. Con-tains more than 12 hours of user-friendly materialuseful for in-house personnel training of 11 statisti-cal modules.

Stat-A-Matrix/The SAM GroupOne Quality PlaceEdison, NJ 08820Ph.: 732-548-0600 Fax: 732-548-0409E-mail: [email protected]

We offer educational training in every aspect of qual-ity design and management. Areas of expertise in-clude TQM, business process improvement, SPC, ISO9000, ISO 14000, QS-9000, AS9000 and the FDA’squality system regulation.

STAT-EASE Inc.Hennepin Square, Ste. 191, 2021 W. Hennepin Ave.Minneapolis, MN 55413Ph.: 612-378-9449 Fax: 612-378-2152E-mail: [email protected]

Learn how to make breakthroughs with ExperimentDesign Made Easy, a self-study guide to DOE. Comeswith easy-to-use Design-Expert software for Windows.

Statistical Graphics Corp.512 Executive DrivePrinceton, NJ 08540-1527Ph.: 609-924-9374 Fax: 609-924-9354E-mail: [email protected]

Learn more about the applications of Statgraphics toselected areas of statistical analysis through our three-day classes on experimental design, interactive dataanalysis and quality achievement using Statgraphics.

Systema Corp.60 Revere Drive, Suite 600Northbrook, IL 60062Ph.: 847-498-9530 Fax: 847-498-9176E-mail: [email protected]

Systems for influence skills development for teams,leaders, managers, sales and support staff. Tools forHRD in 360˚ assessments and self-development mod-ules and selection.

T&S Training725 Brittany CourtKentwood, MI 49548Ph.: 616-532-2129E-mail: [email protected]

Educate your work force about QS-9000. This mate-rial has a fully-scripted facilitator’s manual that al-lows supervisors and managers to provide training tocurrent and future employees.

TAL Technologies Inc.2027 Wallace St.Philadelphia, PA 19130Ph.: 215-763-7900 Fax: 215-763-9711E-mail: [email protected]

TAL provides software for instrument data collectionand bar coding. It provides training for its software.

Team Quality Development Inc.3354 Horrell CourtFenton, MI 48430Ph.: 810-629-4976 Fax: 810-629-3206E-mail: [email protected]

Quality from the inside out.

Technicomp1111 Chester Ave.Cleveland, OH 44114Ph.: 800-735-4440 Fax: 216-687-0637E-mail: [email protected]

Wide selection of video-supported training programsin SPC, FMEA, GD&T, QFD, blueprint reading, de-sign of experiments, measuring tools, process control,basic math, team building, problem solving and more.

Telephone “Doctor”Customer Service Training30 Hollenberg CourtSt. Louis, MO 63044Ph.: 800-882-9911 Fax: 314-291-3710E-mail: [email protected]

Markets products designed to improve the perfor-mance of people on the telephone. Offerings includevideo library, CD-ROMs, workshops, keynote pre-sentations, audio tapes and games.

TMG18 Blair Park Road, Suite 100Williston, VT 05495Ph.: 800-678-1003 Fax: 802-879-2702www.contact-tmg.com

Four-video set of ISO 9000 training with study guides,ISO 14000 video training and QS-9000 video train-ing with study guides.

Total Business Service Center Inc.P.O. Box 23436Rochester, NY 14692-3436Ph.: 716-385-7570 Fax: 716-385-5662www.frontiernet.net/tbsc

TBSC’s correspondence courses cover CQE, CQA,CQMgr, CQSE, CQT, CMI, ISO 9000, QS-9000 andtotal quality management skills for middle manage-ment and empowerment.

TQ Distributions31103 Rancho Viejo Road, Suite 2344San Juan Capistrano, CA 92675Ph.: 888-481-0517 Fax: 714-487-0517E-mail: [email protected]

Complete total quality materials: TQM, ISO 9000,QFD, QS-9000, ANSI E-4, SPC, reliability,reengineering, benchmarking, quality costs, MBNQAand technology-based quality improvements. Thesematerials serve education, energy, finance, govern-ment, manufacturing and service industries.

Training Technologies Inc.11449 Lebanon RoadCincinnati, OH 45241Ph.: 800-546-1043 Fax: 513-769-5950E-mail: [email protected]

Survey Tracker for Windows software—save time andmoney by administering your training needs assess-ments electronically. SurveyTracker sends assess-ments/surveys over your existing e-mail system andWeb site. Free demo.


Quality Training Materials GuideUnited Training Media6633 W. Howard St.Niles, IL 60714Ph.: 800-424-0364 Fax: 847-647-0918E-mail: [email protected]

Offers a wide range of human resourcematerials that are off the shelf and readyto use.

University of ManitobaContinuing Education DivisionWinnipeg, MB R3T 2N2, CanadaPh.: 204-474-8037 Fax: 204-474-7660E-mail: [email protected]

University certification program inquality management offered by corre-spondence study. Call for a free infor-mation package.

Verax Systems Inc.18 Tobey Village Office ParkPittsford, NY 14534Ph.: 716-248-3050 Fax: 716-248-2928E-mail: [email protected]

Verax offers SPC training than can beused both generally or with our SPCsoftware.

The Victoria Group Inc.10340 Democracy Lane, Suite 204Fairfax, VA 22030Ph.: 800-845-0567 Fax: 703-691-2542E-mail:[email protected]. ibmmail.comwww.victoriagroup.com

The Victoria Group offers ISOutfitters,ISO 9000 and QS-9000 motivationalgear. Merchandise includes polo shirts,lapel pins, team baseball hats, banners,flags and more. Publications includeintroduction handbooks for ISO9000, QS-9000, ISO 14000 andAS9000.

Video Arts Inc.8614 W. Catalpa Ave.Chicago, IL 60656Ph.: 800-553-0091 Fax: 773-693-7030E-mail: [email protected]

Video Arts interactive multimedia self-study programs are available on tele-phone skills, orientation, customerservice, finance, performance ap-praisal, sales, report writing and mo-

tivation. Delivered via stand-alonecomputers, corporate networks orintranets.

Video Learning850 W. Lancaster Ave.Bryn Mawr, PA 19010Ph.: 610-526-9100 Fax: 610-526-9100E-mail: [email protected]

VideoLearning, your path to learningthrough media, provides a centralsource for off-the-shelf video, com-puter-based training and CD-ROMprograms for management and em-ployee development.

Westat Inc.1650 Research Blvd.Rockville, MD 20850Ph.: 301-251-4398 Fax: 301-294-2034E-mail: [email protected]

Best Tool for Top Quality is a video-assisted SPC training package foronline manufacturing employees. Itincludes eight short videos, trainerand trainee manuals, and lessonplans.

Westgard Quality Corp.P.O. Box 2026Ogunquit, ME 03907Ph.: 207-646-1553 Fax: 207-646-1553E-mail: [email protected]

We provide online Web courses andCD-ROM-based courses on how toplan quality control for health carelaboratories. Quality control softwareplanning tools and reference manualsare also provided. The software QCValidator can be downloaded on ourWeb site.

WorldSource One Inc.P.O. Box 35800Las Vegas, NV 89133Ph.: 702-645-6262 Fax: 702-645-6283E-mail: [email protected]

WorldSource One offers proprietarytraining modules and courses, assess-ment guides, implementation and how-to guides, case studies and presentationsfor ISO 9000, Baldrige, APIC and otherquality and performance excellencesystems. qd

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